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2019 GLPS - Group LP Selfies Your Team - Your Pride - Our Industry Building Industry Pride - One Team Selfie at a Time
7-Eleven Cares
Day
Members of the 7-Eleven AP Team Volunteering at Minnie's Food Pantry
in Plano, TX
Left to Right: Tyrone Johnson - Corporate AP Investigator, Davina
Stevens - Director of AP, Art Lazo-VP AP, Todd Gipson - Corporate AP
Investigator, Tim Hall – Director of AP, Joe Tabaniag – Corporate AP
Investigator, Byron Smith – Corporate AP Manager and Rankin Gasaway - SVP
General Counsel
It was a great day for hundreds
of 7-Eleven employees in Dallas volunteering at 7 different charities on October
10th. Several members from the Asset Protection team volunteered at Minnie's
Food Pantry in Plano, Texas. #7elevencaresday #7elevenassetprotection #minniesfoodpantry
Thanks to Byron Smith, Corporate AP Manager for 7-Eleven, for
submitting this GLPS
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Johnson Controls Chairman & CEO to Speak at SIA's Exec. Conf. NYC Oct. 29-30
Keynote & Featured Speakers Announced for Securing New Ground Conf.
The
Security Industry Association (SIA) has announced the 2019 keynote and
featured speakers for Securing New Ground (SNG), the security industry’s
annual executive conference taking place at the Grand Hyatt New York in
Manhattan Oct. 29-30. SNG 2019 will feature keynote remarks from Dr. Steven T.
Hunt, chief expert for work and technology at SAP; George Oliver, chairman
and CEO of Johnson Controls; and Gary Shapiro, president and CEO of the
Consumer Technology Association (CTA). Additionally, the 2019 conference will
include featured presentations from Steve Jones, CEO of Allied Universal,
and Brian Tuskan, senior director and chief security officer (CSO) at Microsoft
Global Security; and a panel of CSOs and senior security executives from major
industries and public safety highlighting significant security risks and threats
and how executives mitigate them.
Attendees will enjoy a
keynote-style executive interview featuring George Oliver, Chairman and CEO,
Johnson Controls, and hosted by SIA Chairman Scott Schafer. This
conversation will highlight major industry trends and market drivers and
share insights into how one of the world’s largest security solutions firms
— delivering both security technology products and security integration services
— is navigating evolutions in technology, business models and customer needs.
SNG 2019 will be held at the Grand Hyatt New York. Learn more about SNG and
register to attend
here.
ISC East and ASIS NYC Announce Partnership for 2020 and Beyond
The ASIS NYC chapter will be endorsing the ISC East 2020 event, and working
closely with the ISC Security Events and Security Industry Association (SIA)
teams on educational programs, networking events and market engagement
activities.
Rather than producing the standalone ASIS NYC event in May 2020 (previously an
annual spring event), the ASIS NYC chapter will be partnering with Reed
Exhibitions’ ISC East in collaboration with ISC’s premier sponsor, SIA.
This year’s 2019 ISC East event is on Nov. 20-21 at the Javits Center in New
York City, and is co-located with the Infosecurity ISACA North America event.
Over 7,500 attendees and 300+ exhibitors and brands are expected to convene in
New York to explore new security products and solutions covering access control,
biometrics, AI and machine learning, video surveillance, IoT enabled devices, IT
and cyber security, public safety products, drones and robotics/counter drone
solutions and more.
sdm.com
Terrorism at Arndale Mall Store
Manchester, England: Arndale Shopping Mall
Man arrested for suspicion of terrorism after stabbing four people
Police have arrested a man on suspicion of terrorism offenses following a series
of stabbings at a shopping center in Manchester, northwest England, police said.
Greater Manchester Police confirmed that four people were injured in the
incident at the Arndale shopping mall in the center of the city. A man in his
40s has been arrested on suspicion of the commission, preparation and
instigation of an act of terrorism, police said. Authorities don’t believe
anyone else was involved.
At 11:15 a.m. Friday, a man entered a business in the shopping center
and began attacking people, said Russ Jackson, assistant chief constable for
Greater Manchester Police. Two unarmed officers tried to stop him, and the man
chased them with a large knife. The officers called for help, and the man
proceeded to attack others around him. Within five minutes other officers
arrived and brought him into custody.
wsj.com
Chicago, IL: With Rise In Shoplifting, Some Retailers Criticize State’s
Attorney’s Approach; Prosecutors Defend Policy
The CBS 2 Morning Insiders have discovered thefts from stores have been on
the rise in Chicago for years – up 34 percent since the start of 2015.
Police investigated more than 1,800 retail theft cases in downtown alone just
last year. City wide: more than 10,700 cases–the highest total since 2009. So
what’s causing the spike? We asked Tanya Triche Dawood of the Illinois Retail
Merchants Association.“Low risk, high reward for retail theft,” Dawood said. She
says one driver is a decision from Cook County State’s Attorney Kim Foxx. In
December 2016, she announced her office would only prosecute theft cases as
felonies if the thief steals $1,000 worth a merchandise or more, despite a
statewide threshold of $300.
chicago.cbslocal.com
Chicago, IL: Retail Theft Thresholds Are Rising
In Texas shoplifters can snag nearly 20 pairs of Jordans off the shelves and
walk away with a misdemeanor. Yet only two pairs warrant a felony in Virginia.
Retail theft laws vary from state to state, but in the past two decades, a
national trend to raise minimums for felony charges has emerged. Oklahoma went
from $50 to $500 in 2001.
Connecticut doubled the amount needed to earn a felony – rising from $1000 to
$2000 in 2009. Texas, which has one of the highest thresholds, increased its
minimum from $1,500 to $2,500 in 2015. Nearly 40 states have increased felony
theft thresholds since 2000, but a few states still have more conservative
numbers, according to the Pew Charitable Trusts.
Virginia and New Jersey have the most severe penalties, with just $200 of stolen
merchandise landing thieves felonies. And in Massachusetts it only takes $50
more. Felony offenders generally spend a year in state prison whereas
misdemeanors garner probation or less than a year in local jail.
chicago.cbslocal.com
Seattle, WA: 'System Failure' report: Closer look at Seattle's broken justice
system
"System Failure: Part Two” is a report put out last week by the Downtown Seattle
Association. It details a criminal justice system in Seattle that is seemingly
reluctant to dispense with criminal justice. The case of Seattle’s Uwajimaya on
5th Avenue South is a representative example of what is, and isn’t happening
within a broken system. In 2018 the supermarket stopped reporting any theft
cases, that's in spite of the fact that they continue to be decimated by theft.
komonews.com
The ‘System Failure Part 2’ is a follow up to another report that came out eight
months ago. In February, the
report detailed 100 repeat offenders repeatedly cycling through the criminal
justice system.
Making the rounds in the media outlets
Is Self-Checkout Catnip For Criminals?
Perhaps one of the biggest vulnerabilities of self-checkout is the potential for
theft. In the abovementioned reports of French supermarkets exploring
automation, the need for increased security was emphasized.
According to a
study, theft accounts for 4 percent of inventory among retailers with
self-checkout, more than double the rate for traditional checkout (1.5 percent).
In a separate
study about shoplifting, 72 percent of offenders said self-checkout made
theft easy to very easy, while only 8 percent said it made shoplifting more
difficult.
The new
Automated Retail Tracker explored security concerns with leveraging
automation to make the click-and-collect experience faster and cheaper.
Fraudsters could use stolen credit cards to place orders, then collect the items
to keep or sell.
Retailers can also be hit with painful chargebacks, and card issuers are liable
for in-store purchases. However, buy online, pickup in-store (BOPIS) involves
card-not-present (CNP) transactions, putting retailers on the hook for any
fraud.
Retailers are increasingly using sophisticated tools to fight shoplifting,
according to a recent
survey. A majority (55.6 percent) have implemented POS analytics, though
emerging tech like fingerprint ID at POS (11.5 percent) and facial recognition
(6.4 percent) had far lower levels of adoption. In fact, roughly 90 percent said
they had no plans to implement either technology.
pymnts.com
Business Insider Story
Lowe's workers say morale is reaching an all-time low
Re-Org's - Renaming Jobs - Cutting SPIFFS & Allowances
Eight
years later, this former employee says that Lowe's has changed for the worse.
They cited the eliminations of positions like loss prevention,
maintenance, and assembly associates, the watering down of the role of human
resources employees within the store, and a chaotic new scheduling system as
factors in their decision to resign in March.
"It's the way corporate America works and we expect it, but no one likes it when
it happens to them," the former employee said. Lowe's, for its part, describes
the changes as part of an ongoing strategy to boost customer service.
Business Insider spoke with six Lowe's employees from different parts of the US
about morale within stores. All but one requested anonymity for fear of
retaliation. They all spoke to dwindling morale within the stores, citing the
same or similar factors as those mentioned by the worker who left in March.
Others spoke of a swell of part-time positions filling in gaps left by the
departure of full-time workers.
The Lowe's employees who spoke with Business Insider universally characterized
recent role eliminations as thinly disguised layoffs foisted upon store
management.
One other role that got the ax in 2019 was that of loss prevention, which was
rebranded as asset protection.
From the Marketing Group
Biometrics is Inevitable
How Do Consumers Feel About Biometrics?
More retailers are investing in biometrics, including behavioral tracking and
facial and voice recognition to not only improve store security—and
potentially catch shoplifters—but to also target consumers with
promotional content.
Luckily for them, more consumers are beginning to use biometrics in large part
because many personal electronic devices ship with built-in biometric
authentication.
An analysis by research firm TrendForce expected that 60% of the world’s 1.53
billion smartphones to ship worldwide would come with fingerprint sensors in
2018, up from 19% in 2014.
Another forecast from Counterpoint Technology Market Research predicted that
64% of smartphones worldwide would ship with facial recognition technology
by 2020, up from just 23% in 2018.
“By building biometric authentication into some of their most popular products
like smartphones and laptops, big tech companies are helping consumers become
more comfortable with the technology," said Victoria Petrock, eMarketer
principal analyst and author of our latest report, "Biometric
Marketing 2019: Revolutionary Personalization Tool or Targeting Gone Awry?"
"Though there are major concerns about privacy and data security, it’s only
going to be a matter of time before people use their fingerprints, faces,
eyes and other body scans to verify who they are and pay for more things.”
emarketer.com
California to Ban Facial Recognition on Police Body Cameras
AB 1215 by Assemblymember Phil Ting (D-San Francisco) and signed into law by
California Governor Gavin Newsom prohibits law enforcement from installing,
activating, or using a facial recognition system in connection with a law
enforcement agency’s body-worn camera.
New Hampshire and Oregon also ban facial tracking software in body cameras,
while San Francisco, Oakland, California, and Somerville, Mass., block use of
facial recognition technology by police and other city agencies.
securitymagazine.com
Conference Security - A Global Concern
Exhibition, Convention & Meeting Industry - Statistics & Facts
Conference Centers: In 2017, there were
250 convention centers in the United States. The
largest convention center in the U.S. was McCormick Place in Chicago,
Illinois at 2.6 million square feet. Globally, the
largest exhibition center can be found outside of the United States in
Hannover, Germany - the Hannover Messegelände has a gross hall capacity of
463,165 square meters, 4,985,467 square feet.
The U.S. leads the world in conferences at 941 in 2017. With Germany in second
place at 682, and the UK third with 592.
Conference security remains a priority for planners and attendees, and new
technologies are being introduced to meet their needs. Here’s a look at three
tools worth checking out.
Weapons screening technology. The Metro Toronto Convention Centre is set
to test radar-imaging technology, which is coupled with artificial intelligence
software, that finds security threats before they reach a meeting facility’s
entrance.
Risk-management app. An app called
Event-Aware which would give APhA staff access to its emergency
procedures 24/7 on their smartphones. The app, which also works offline, takes
users to customized information from buttons on the home screen, such as
RFID wristbands. Attendees can earn continuing-education credits, others
are starting to use the bracelets to boost safety and security.
associationsnow.com
7 in 10 Store Associates Using Mobile Device - Up 60% Over LY
Omnichannel Leadership Report: Study also reveals significant omnichannel
momentum. Data reveals 51% of store associates now have access to
organization-wide inventory levels from a mobile device, up from 39% in 2018.
And 58% of store associates can see omnichannel purchase history, up from 32% in
2018.
Almost half (47%) of associates can perform an endless aisle purchase for
customers in-store, up from 33% in 2018. Three-quarters (74%) of brands allow
the use of digital payments in-store, up from 57% in 2018.
The study also ranked the top five “omni leaders,” the retailers with the
most advanced omnichannel capabilities for 2019-2020. They are:
1. Nike
2. Athleta
3. Moncler
4. Louis Vuitton
5. Banana Republic
“The key to omnichannel is having a single system for real-time omni data -
inventory, customers and orders. And more importantly, putting this in the hands
of store associates.”
chainstoreage.com
The running list of 2019 bankruptcy victims
2019 Week 41: U.S. Retailers close 8,633 stores and open 3,589 YTD
This compares to 5,844 closures and 3,258 openings for the full
year 2018.
coresight.com
Flu
Season: Ready Your Workplace
Carpooling, crowded workspaces and using public transportation are conducive to
the spread of the influenza virus, new research says. People with influenza can
spread it to others up to about 6 feet away, and they're most contagious in the
first three to four days after becoming ill.
Workers with school-age children or who have children in day care are more than
twice as likely to become infected with the flu, Ball State University (BSU)
researchers say in their report, The Effects of Employment on Influenza Rates.
Click here for a complete list of resources from
SHRM.org
to help you prepare for flu season.
Victoria's Secret - 50 HQ Op's Employees Cut - Less than 15% of Workforce
Self-Checkout Market Projected to Double by 2024 - $2B to $4B
ICSC Predicts Holiday Sales to Hit 4.9% Increase
Allbirds to open 20 stores
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All the News - One Place - One Source - One Time
Thanks to our sponsors/partners - Take the time to thank them as well please.
If it wasn't for them The Daily wouldn't be here every day for you.
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PROTOS SECURITY
Giving LP Professionals the Data To Succeed
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a large company, routing the right information to the right person can be a
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account managers work with you during the onboarding process to ensure managers,
directors, and everyone else gets exactly the data needed for maximum
efficiency.
The Protos Client Portal provides schedule information, real-time status,
reports on-demand any time and through any device.
Custom Data Pathways Includes:
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directors
● Complete budget data for the VP of Loss Prevention
●
Serious incident reports by several
levels immediately and archived for the lawyers
Need a custom solution? We can handle
that too!
Contact Protos Security at 866.403.9630 or
sales@protossecurity.com |
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NICCS
National Initiative for Cybersecurity Careers and Studies
National Cybersecurity Awareness Month (NCSAM)
Held every October, National Cybersecurity Awareness Month (NCSAM) is a
collaborative effort between government and industry to raise awareness about
the importance of cybersecurity and to ensure that all Americans have the
resources they need to be safer and more secure online.
This year’s overarching message – Own IT. Secure IT. Protect IT. – will
focus on key areas including citizen privacy, consumer devices, and ecommerce
security.
The
NCSAM 2019 Toolkit is a comprehensive guide to make it easy for you and
your organization, regardless of size or industry, to engage and promote NCSAM.
Use the guide and the resources below to help you engage your stakeholders and
promote positive, lasting cybersecurity habits.
niccs.us-cert.gov
What is Your Organization Doing to Get Involved?
FBI Releases Article on Defending Against Phishing and Spearphishing Attacks
In
recognition of National Cybersecurity Awareness Month (NCSAM), the
Federal Bureau of Investigation (FBI) has released an article to raise awareness
of phishing and spearphishing. The article provides guidance on recognizing and
avoiding these types of attacks.
The Cybersecurity and Infrastructure Security Agency (CISA) encourages users to
review the
FBI article and CISA's Tip on
Avoiding
Social Engineering and Phishing Attacks. For more information on NCSAM, see
the
NCSAM 2019 webpage and the
NCSAM 2019 Toolkit. Users can report suspected attacks to their local FBI
office or to the FBI's Internet Crime Complaint Center at
www.ic3.gov.
us-cert.gov
Great Time to Donate to Local University Effort
And a Great Long Term Talent Development Resource
University of Minnesota and Target to Collaborate on Cybersecurity Education
The University of Minnesota College of Science and Engineering
announced a three-year collaboration with Target that includes a $250,000
donation from Target to fund programs that will educate the next generation of
cybersecurity experts.
The donation, provided by Target’s Cybersecurity department, is Target’s first
major gift to the University’s College of Science and Engineering. The gift
helps build course curriculum and offers hands-on information security
experiences, student scholarships, fellowships and grants, as well as
opportunities for students to network with cyber security experts.
securitymagazine.com
Fighting Cybercrime in a Connected Future
Europol-INTERPOL Cybercrime Conference examined latest cyber threats, trends and
strategies
More
than 400 experts from law enforcement, the private sector, and academia have
gathered this week at Europol’s headquarters in The Hague for what is one of the
world’s biggest platforms of exchange on
cybercrime.
Under the theme of ‘Law enforcement in a connected future’, the 7th
Europol-INTERPOL Cybercrime Conference looked at ways how to effectively
combine the expertise, resources and insights of law enforcement, the private
sector and academia to make the internet a more secure environment, especially
in a society, which is becoming increasingly dependent on digital capabilities.
Over
the course of three days (9-11 October), 50 experts elaborated on the most
pressing cyber threats of today and tomorrow. Key themes included the benefits
and challenges of Artificial Intelligence for police; the potential impacts of
5G technology; cross-border access to electronic evidence; obstacles to
international cooperation on cybercrime investigations; the importance of cyber
capacity building; cryptocurrency trends and challenges; the use of open-source
intelligence and privacy considerations.
This year’s conference saw the participation of over 100 organisations
and more than 70 different law enforcement agencies engaging in fruitful and
solution-oriented discussions on how to tackle the challenges at hand head-on in
a collective manner.
europa.eu
Dark Web Development Trend
Recent Shutdowns Scattered the Hackers
Hackers hiding out in smaller online marketplaces
Police struggle to investigate splintered dark-web forums as hackers get
better at covering their tracks.
Recent law-enforcement shutdowns of major dark-web marketplaces are pushing
criminals onto smaller forums for illegal services, making it difficult for
authorities to investigate and stop them.
Law
enforcement might struggle to connect their sales on different venues, according
to Europol officials. Authorities also face challenges in closely following
activity on such forums, where criminals often communicate in other languages,
as they turn away from large marketplaces where transactions often occurred in
English.
While business might be less lucrative on smaller forums, there could be a lower
risk of getting caught, said Mikko Hypponen, chief research officer at
Finland-based cybersecurity company F-Secure Oyj. “It’s a clever move,”
he said.
Small marketplaces have experienced an uptick in activity, including some that
offer products from only one seller, according to investigators at the European
Union law-enforcement agency, Europol. Many criminals use various smaller
marketplaces and investigators might struggle to connect their sales on
different venues. Authorities also face challenges in closely following activity
on such forums, where criminals often communicate in other languages as they
turn away from large marketplaces where transactions often occurred in English.
Criminals increasingly use multiple accounts with different names to sell
illegal items or services on various marketplaces, Europol said in its
2019 Internet Organized Crime Threat Assessment, published Wednesday. For
investigators, this means more work to identify perpetrators behind criminal
activity and to connect crimes on different sites, the report said.
Mr. Amann said cybercriminals “think like entrepreneurs. Whatever they can do to
minimize the risk of getting caught, they’ll do.”
Some law-enforcement authorities in Europe use machine learning, including
Europol, which uses it on a small scale, Mr. Amann said. Authorities need staff
with specialized skills to use such techniques.
“It’s probably not expertise you’d naturally find in law enforcement,” he said.
Police forces need to hire people from different fields such as mathematicians
and data scientists, he added.
wsj.com
How to Think Like a Hacker
It's an Arms Race With No End In Sight Ever
In One Regard Just Like in LP/AP - Think Like the Thief
Computer security is a very unique field. Unlike other fields in which the
challenge is to overcome the scale of a problem or the complexity of an
algorithm, in computer security the challenge is the wit of another human being
who is trying to carry out an attack in order to compromise and disrupt a
computing infrastructure.
Because of its adversarial nature, computer security is in continuous evolution.
As it happens in many game-theoretical models, every move from either an
attacker or a defender changes the state of the game and might invalidate
current defenses or foil future attacks. In this arms race, everything evolves,
all the time, and anticipating the possible threats becomes of paramount
importance.
Therefore, security practitioners need to always think as an adversary, or,
essentially, "think like a hacker."
This mindset is necessary during the response to an actual attack, in order to
understand the tools, techniques, and goals of the attacker, based on the
information collected in the field. But it's also important for security pros to
continuously work on the skills they need to anticipate possible new attacks in
the future.
But can someone actually learn how to think like a hacker? The answer is
absolutely, "yes."
darkreading.com
Editor's Note: From a mindset, technology application, risk & exposure
standpoint here is where cybersecurity and LP/AP converge entirely, regardless
of how some care to define it or deny it. As LP executives have been doing this
for over fifty years. Long before the hacker ever showed up. Just a thought that
I'm sure someone will take issue with as there are no lanes in an omnichannel
retail world.
-Gus Downing
Hackers Hide Behind Trusted Domains, HTTPS
Attackers attempting to dodge more advanced security defenses increasingly are
adopting more sophisticated techniques to fool victims with their malicious
e-mail messages and websites
A new midyear report from security firm Webroot found that one in four
malicious URLs used a legitimate domain in an attempt to improve the success
rate of an attack. In the vast majority of cases — 94% — the attacker used an
URL shortener to mask a malicious domain in order for it to appear legitimate.
In the first half of the year, the company found 1.5 million phishing URLs,
accounting for about one in 50 URLs encountered by its customers.
"Attackers' tactics are reducing (consumers') ability to tell the difference
between what is a scam and what is not," he says. "Attackers know that many
consumers do a mental check on any domain, and they are trying to fool them."
darkreading.com
Blackhat Webcast: Leveraging Red for Defense
Tuesday,
October 15, 2019, 11:00AM - 12:PM PDT // 60 Minutes. Including Q&A
There's no question that defense has gotten better when it comes to identifying
threats early on in an attack. Companies still struggle beyond traditional
attack avenues and have a difficult path into understanding how to progress when
it comes to identifying unusual behaviors.
This talk will dive into red team tactics and the best methods for leveraging
red to identify the best path to building your monitoring and detection
capabilities. Going purple helps companies get better while having some fun with
understanding attack techniques.
Let's dive into understanding how attacks work and building specific detections
on them. This presentation will be a blend of technical and non-technical and go
through very specific use cases around monitoring and detection as well as ways
to enhance your monitoring and detection capabilities.
blackhat.com
REGISTER NOW
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RFID in Retail: Embrace It or Fall Behind
By Tom Bolanos, Account Executive US Sales, Nedap Retail
It has been a favorite topic in the retail industry for what seems like 15
years. A constant theme that sounds more like a Game of Thrones trailer than a
true industry development; “RFID is coming.” We’ve heard all the legendary
promises of what it can do, what it will do, and the fundamental changes it will
truly bring to the retail industry. Well, where is it? Is it finally here?
RFID has finally hit the retail market and is starting to make its first
widespread impact for both online and offline retailers. Overall RFID technology
costs have dropped, making the adoption for RFID much easier to swallow and
bringing about true ROI for those who have integrated it into their systems and
processes. Across the spectrum of retail, one can see a number of successful
uses of this technology, such as making inventory counts faster and more
accurate, using RFID for loss prevention and having true visibility into retail
shrink, and making the retail environment interactive and more personal for the
consumer.
Read More Here
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Top 5 LPNN
Videos of 2018
#1 Most Watched
Critical Incident Management - Technology - Response
Pat McEvoy,
Sr. Dir of AP Administration,
Hudson's Bay Company
Bryan Granata, Managing
Dir of AP,
Saks Fifth Avenue
With lone wolf terrorist attacks happening more frequently in the greater NYC
area and active shooter incidents increasing nationwide, the need for critical
incident management programs, technology and hardware has never been more
important.
Pat McEvoy, Sr. Director of Asset Protection Administration, Hudson's Bay
Company and Bryan Granata, Managing Director of Asset Protection, Saks
Fifth Avenue, tell us about the preventative measures their stores are taking
from training drills and K9 dogs to gunshot detection systems.
Episode Sponsored By
#2
Technology: Redefining Loss Prevention |
#3
LP Industry Evolution |
#4
Tyco Retail Solutions |
#5
Building a Culture of Adaptability and Resilience |
See our 'Live in Dallas' Top 5 and 'Live in NYC'
Top 5 videos here. |
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How fraud prevention is costing e-commerce businesses millions
False declines lead to more loss than the fraud itself
According to a new report by Aite Group, merchant losses to e-commerce fraud
are projected to grow to $6.4 billion by 2021. Fraud is a persistent and
increasingly sophisticated threat to retailer profits, and that is concerning
enough in itself – but merchants need to be wary that fraud-busting can also
backfire and cost them even more.
How fraud prevention can cost companies more than fraud itself
If merchants are overzealous and flag legitimate transactions as fraudulent,
then they are creating a whole new issue: that of false declines. The new Aite
report shows that losses due to false declines will grow to $443 billion by 2021
– far outstripping the losses caused by the original issue of fraud.
The true cost of a false decline
The negative effects of false declines are both short- and long-term. In the
short term, money is lost through refusing a legitimate customer the ability to
complete a transaction. In the long term, and of far more concern, customers are
left angry and refuse to return to that merchant in the future.
Savvy ways to deal with false declines
Firstly, monitor second attempts. If a legitimate customer is falsely declined,
they will often make a second attempt to purchase the product. Secondly, use a
control group. Merchants can create a control group with some suspicious-looking
transactions and analyse which orders result in chargebacks. Thirdly, contact
customers about suspicious orders. Have a system in place for authenticating
orders, whether it is a one-time passcode texted to their phone or a
human-to-human phone call.
finextra.com
NY Lawsuit Claims Online Retailers Selling e-Cigs To Underage Buyers
More than 20 online eCigarette retailers are being sued by New York City
for allegedly selling to children. Bloomberg is reporting that the suit follows
a crackdown on vaping following an outbreak of lung illnesses tied to the
practice.
New York City requested that a Brooklyn federal judge on Wednesday (Oct. 9) stop
22 online sellers from being allowed to either market or offer eCigarettes to
anyone younger than 21. Part of the request also involves a mandate that these
companies put in age-verification systems, alleging that even when ages lower
than the legal limit were entered, people could still purchase the vaping
products.
pymnts.com
3 ways to reduce the risk of selling online
U.S., China Trade War Is Impacting Ecommerce |
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Salt Lake City, UT: Property to be returned to Riverdale retailer after pawn
shop scheme
The Utah Attorney General’s Office received permission from the courts this week
to return some $5,000 in property to one of the retailers following the recent
pawn shop scheme. The return of the merchandise will occur Friday, at noon at
the Riverdale Home Depot, at 999 W. Riverdale Road, said a news release from the
Utah Attorney General’s Office. In June of 2018, special agents from the Utah
Attorney General’s Office served search warrants on several pawn shops along the
Wasatch Front that were suspected of buying large amounts of stolen property,
the news release said. Investigators seized an estimated $1.2 million in brand
new merchandise, still in the original packaging.
gephardtdaily.com
Estero, FL: Thief at Perfumania at Miromar Outlets flees with $3,500 worth of
fragrances
A theft at an Estero store left the business without a lot of scents. A man
jumped the counter at the Perfumania store at Miromar Outlets and, after
grabbing a multitude of boxes of men's cologne, bolted from the outlet.
Southwest Florida Crime Stoppers is making a plea for information in the Sept.
17 crime. Surveillance photos show the believed thief, with an Under Armor bag
thrown over his shoulder, making his getaway.
news-press.com
Oak Creek, WI: Meijer Theft Suspects Caught With $1,000 In Random Stuff
North Attleborough, MA: JC Penney Shoplifter arrested with $430 of stolen
merchandise
Laredo, TX: Two Young women accused of stealing $600 worth of clothes
Laredo, TX: Woman arrested with hundreds of dollars in laundry detergent,
fleeing out the Garden Center
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Shootings & Deaths
Riverside County, CA: Employee shot and killed in Smoke Shop Robbery, suspect in
custody
Authorities are searching for whoever shot and killed a smoke shop employee in
San Jacinto Wednesday night. Deputies responded to a robbery call in the 2300
block of South San Jacinto Avenue about 7:40 p.m., Riverside County Sheriff
spokesperson Vasquez said. An injured man was found with gunshot wounds at the
scene and pronounced dead after efforts to keep him alive were unsuccessful, a
Sheriff's Department news release stated. The identity of the victim has not
been released but investigators said he was an employee of the shop.
ktla.com
Wayne County, GA: One dead following standoff at Jesup convenience store
Authorities
say a man who entered a Jesup gas station with a pistol Thursday evening is
dead. Wayne County Sheriff’ deputies responded to a report of an armed robbery
in progress at Peaches Service Station just before 5 p.m. The store employees
and customers were able to exit and lock the suspect inside the store. WCSO
deputies and Jesup Police attempted to make verbal contact with the man but did
not receive a response. Officials were able to gain a live video feed inside the
store, but no movement was detected. The Wayne County Special Response Team was
eventually deployed to enter the store. The man was found dead in the restroom.
wsav.com
El Paso Walmart Shooting Suspect Pleads Not Guilty
The
21-year-old white man accused of driving more than 11 hours through Texas to
kill Hispanics at an El Paso Walmart in August pleaded not guilty to capital
murder charges on Thursday, contradicting a confession he made following the
shooting, according to police documents. In his first public court appearance,
Patrick Crusius remained calm, speaking only twice in response to the judge's
questions. The hearing lasted for three minutes. Crusius was indicted last month
and charged with capital murder in the Aug. 3 attack that left 22 people dead
and injured 26 others. If convicted he could face the death penalty.
wfuv.org
Robberies, Incidents & Thefts
Niagara Falls, NY: Bag bandit' suspect in Niagara Falls' robberies paroled from
prison days ago
A week before police bagged him, the man investigators suspect of covering parts
of his body in paper or plastic bags during a trio of robberies in Niagara Falls
got released from prison. Andrew J. Patterson, who was arrested Wednesday night,
was paroled Oct. 2, according to the state Department of Corrections. Patterson
was sentenced in May 2017 to three years in prison after being convicted of a
gas station robbery in Buffalo, according police and court records. On Monday,
Patterson is believed to have committed 3 armed robberies, a Sunoco, 7-Eleven
and a Donut shop, no injuries were reported.
buffalonews.com
Idaho Falls, ID: TJ Maxx employees arrested for reportedly stealing merchandise
Three employees at a TJ Maxx in Ammon have been arrested after they reportedly
stole thousands of dollars of merchandise. According to the Bonneville County
Sheriff’s Office, the store chain’s District Loss Prevention manager had been
investigating them and all three had admitted to stealing items. Lissette
Galvan, 18, admitted to stealing or helping to steal $6,000 in merchandise over
an eight-month period. Sonia Castro, 20, stole $5,000 in goods and Angel
Cisneros-Ambers, 19, stole $1,200.
postregister.com
Rosenberg, TX: Smash and grab jewelry heist results in two arrests
Rosenberg Police recovered more than $300,000 worth of jewelry stolen from Kay’s
Jewelry in Brazos Town Center on Tuesday. Two people have been arrested in
connection with the heist.
fbherald.com
Knoxville, TN: Burglary spree suspect charged with 15 break-ins within past
month
Kent County, MI: Man indicted two years after theft of 89 guns at Family Farm
and Home
Jefferson City, MO: Sonic employee charged with $750 Felony theft for lost bank
deposit
Sentencings
Woodruff, SC: Women sentenced to 12 years after attacking Dollar General clerk,
pouring lighter fluid on her
Woodruff woman pleaded guilty to two counts of kidnapping, first-degree assault
and battery, and shoplifting, according to Murray Glenn, 7th Circuit Solicitor's
Office. Tammy Darlene Huitt, 53, was sentenced to 12 years in prison for pouring
lighter fluid on a store clerk after violently attacking her, Glenn said. Huitt
went inside of a Dollar General on 4580 Highway 146 North, in Woodruff, at about
9 p.m. on October 29, 2018, and attacked the clerk while she stood behind the
checkout counter, according to Glenn. Behind the counter, Huitt grabbed the
clerk by her pony tail and repeatedly punched her. Huitt then started kicking
the clerk after she fell on the ground. On the floor, Huitt held the clerk’s
head against the floor while she punched her. During the assault, Huitt used a
belt to strike the clerk as well, said Glenn. After beating the victim up, Huitt
took a container of lighter fluid from a nearby shelf, and squirted the clerk’s
face and upper body with it. During the attack, a friend of Huitt held back
another store employee from breaking up the attack. The victim’s face and body
was severely bruised. The chemicals from the lighter fluid also caused burns to
the victim, said Glenn.
wyff4.com
Credit Card
Chagrin Falls, OH: Best Buy Credit Card charged $1,795 after $3,915 of fraud was
reported a week earlier
Someone used a man’s Best Buy credit card to charge $3,915 in merchandise at the
Elyria store sometime before he noticed it on his billing statement. That card
was cancelled and a week later $1,795 in merchandise was charged to the newly
opened replacement account by someone at the Greensburg, Penna. store. He
reported the matter to police Sept. 27.The store is investigating.
cleveland.com
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●
Beauty – Birmingham,
AL – Armed Robbery
●
C-Store – Riverside
County, CA – Robbery
●
C-Store – Warren, MI –
Burglary
●
C-Store – New Orleans,
LA – Robbery
●
C-Store – Eugene, OR –
Burglary
●
C-Store – Wayne
County, GA – Armed Robbery/ Suspect commits suicide
●
Dollar General –
Orange, TX – Armed Robbery
●
Jewelry – Atlanta, GA – Armed Robbery
●
Jewelry – Allentown, PA – Armed Robbery
●
Jewelry – West Valley, UT – Robbery
●
Jewelry – Riverview, FL – Robbery
●
Pharmacy - Townsend,
DE- Robbery
●
Restaurant – Madison,
AL – Armed Robbery (Marco’s)
●
Restaurant – Houston,
TX – Armed Robbery (Waffle House)
●
Restaurant –
Bakersfield, CA – Armed Robbery
●
Restaurant –
Manchester, CT – Armed Robbery
●
Smoke Shop – Riverside
County, CA – Armed Robbery/ employee killed
●
Tobacco – Rome, NY –
Burglary
●
Verizon – Madison, AL
– Armed Robbery
●
7-Eleven – Abilene,
TX- Armed Robbery
●
7- Eleven – Redlands,
CA – Armed Robbery
Daily Totals:
• 18 robberies
• 3 burglaries
• 2 shooting
• 2 killed |
Weekly Totals:
• 77 robberies
• 30 burglaries
• 4 shootings
• 4 killed |
Click to enlarge map
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Damon Burger named District Loss Prevention Manager for TJX
Companies
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Featured Job Spotlights
NEW
Loss Prevention Operations Specialist
Tucscon, AZ
The Loss Prevention Specialist will oversee the Burglar/Fire Alarm and overall
Physical Security function for stores including CCTV for all new stores,
renovations, acquisitions, closing, existing stores and warehouses. In addition,
this position supports the security/property control component for the Corporate
Headquarters main campus...
NEW
Region Asset Protection Manager
Jacksonville, FL
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups’ response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
NEW
Region Asset Protection Manager
Charleston, SC
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups’ response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
Brand Protection Specialist
New York, NY
The role of the Brand Protection Specialist is to deter shrinkage, and to assist
in educating the store teams regarding the prevention / deterrence of both
internal and external theft and fraud, while serving as an Ambassador to the
brand and the department...
Organized Retail Crime Manager
Houston, TX
Oversee organized retail crime (ORC) interactions within a defined region,
execute against ORC initiatives and respond to cases involving executive
protection, critical incidents, threat analysis, and threat assessments.
Identify, exploit and lead investigations related to ORC and other assigned
investigations...
Manager of Loss Prevention & Security
Wawa, PA
The Manager of Loss Prevention and Security serves as the subject matter expert
in the area of Loss Prevention and Physical Security for the Company with focus
on developing and driving solutions that will create an optimum associate and
customer experience in a safe and secure environment...
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Featured Jobs
JOB TITLE |
COMPANY |
CITY/STATE |
DATE
ADDED |
Vice President |
VP Risk Management |
Delaware North |
Buffalo, NY |
Oct. 1 |
VP Risk Management |
Simon Property Group |
Indianapolis,
IN |
Feb. 25 |
Senior Director |
Sr. Dir. Cyber Security Engineering &
Operations |
Staples |
Framingham, MA |
June 4 |
Sr. Dir. Loss Prevention & Business Continuity |
United Natural Foods |
Eden Prairie |
Oct. 3 |
Director |
Director of Loss Prevention, Safety & Security |
Al J Schneider Company |
Louisville, KY |
Sept. 12 |
Dir. Internal Audit |
Cracker Barrel |
Lebanon, TN |
Aug. 27 |
Dir. Corporate Asset Protection |
Dollar General |
Nashville, TN |
Sept. 17 |
Dir. Asset Protection |
Dollar General |
Goodlettsville, TN |
March 18 |
Associate Dir. Security & LP |
GOAT |
Los Angeles, CA |
June 18 |
Dir. Global Security and Loss Prevention |
Grainger |
Lake Forest, IL |
Oct. 1 |
Dir. AP & Investigations |
Herbalife Nutrition |
Winston-Salem, NC |
Aug. 20 |
Dir. of Information Security |
Landry's Inc. |
Houston, TX |
Sept. 30 |
Dir. Loss Prevention |
Lovesac |
Stamford, CT |
Aug. 12 |
Dir. Internal Audit |
Michaels |
Irving, TX |
July 12 |
Dir. of Security Operations |
Neiman Marcus Group |
Irving, TX |
April 2 |
Dir. Loss Prevention |
Petco |
San Diego, CA |
Aug. 22 |
Dir. AP - Technology, Integration & Planning |
Sam's Club |
Bentonville, AR |
Oct. 8 |
Dir. Security/Risk |
Southern Glazers Wine & Spirits |
Las Vegas, NV |
Sept. 25 |
Dir. Risk Safety |
Super Valu |
Providence, RI |
Sept. 24 |
Dir. Loss Prevention |
Uniqlo |
New York, NY |
Aug. 12 |
Dir. Enterprise Security |
US Cellular |
Chicago, IL |
June 13 |
Dir. Global Security and Safety |
Visa |
New York, NY |
Feb. 25 |
Corporate/Senior Manager |
Sr. LP Program Manager, Amazon Books & Amazon
Go |
Amazon |
Seattle, WA |
Aug. 22 |
Corporate Security Mgr. |
VF Corporation |
Denver, CO |
June 18 |
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At the end of the day, interviews are based on three basic questions or concerns
every executive has about every candidate. 1) How are you going to fit in our
culture? 2) Are you really a subject matter expert? and finally 3) What's your
plan and how are you going to approach our business and make the biggest impact?
And while certainly there's a number of subtopics and other questions about
leadership and conflict management, at the end of the day the senior management
team is focused on these top three. And while many candidates think they don't
have the information necessary to answer those questions in a first interview --
they're wrong because it's all about the preparation and the homework you do
before that first interview. And if you do it well you will be able to answer
all three.
Just a Thought, Gus
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