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The
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The U.S. Crime Surge
The Retail Impact
'I Have Never Seen Theft Like This'
The Escalating Challenge of Retail Theft in the USA
Retail theft in the United States has surged to unprecedented levels in 2024,
posing a significant challenge for supermarkets and retailers alike. This
alarming increase in incidents, often referred to as “shrink,” encompasses
losses from shoplifting, employee theft, and administrative errors, and it is
impacting the profitability of businesses across the nation. The numbers tell a
troubling story: organized retail crime alone has seen incidents rise by
approximately 26.5% compared to the previous year, leading to staggering
financial implications for retailers. According to ISN Research, the
situation is only expected to worsen if effective strategies are not
implemented.
The Reality on the Ground
To gain insights into the day-to-day challenges that retailers face, I spoke
with Geovani Ziri, a store manager at a prominent supermarket in New York. With
over 12 years of experience in the industry, Ziri has witnessed a dramatic shift
in the landscape of retail theft. “I’ve been a store
manager for 12 years, but I have never seen theft like this,” he
remarked. “Even with cameras and advanced technology, it is becoming
increasingly hard to tackle.”
Ziri explained that the escalation of theft incidents often involves
aggressive behaviour from shoplifters. Many employees have reported feeling
unsafe due to the rising tension during theft attempts. “It’s not just about the
stolen merchandise anymore; it’s about the safety of my staff and customers,” he
added. This sentiment reflects a broader concern among retailers, where the
emotional toll of theft incidents can be as impactful as the financial losses.
Impact on the Retail Sector
The overall financial impact of retail theft is staggering. Estimates suggest
that these crimes lead to around $14.9 billion in lost tax revenue annually.
The burden of shrink is felt acutely by smaller businesses, which often operate
on razor-thin margins. For many retailers, theft is no longer just an
operational issue; it has evolved into a crisis that requires immediate
attention and a reevaluation of loss prevention strategies.
Strategies for Mitigation
In response to this growing crisis, retailers are resorting to a variety of
strategies aimed at mitigating theft. Enhanced surveillance systems, increased
security personnel, and even the use of security robots are becoming more
commonplace. However, these measures often come with their own challenges.
For instance, customers frequently express frustration when products are locked
behind security cases, which can deter legitimate shoppers and impact overall
sales.
Collaborative Efforts and Future Directions:
internationalsupermarketnews.com
Another State Launches ORCA
New Illinois association brings together businesses, police to fight ORC
In a brand-new tactic to fight organized retail theft, a group is forming
across the state of Illinois to bring together business owners and police.
From smash-and-grabs to large-group thefts—visuals with which we've become all
too familiar—organized retail crime has been a major hit to businesses big and
across the area.
Criminal groups that commit the retail thefts seek to
resell the items to fund activities such as illegal gun purchases, human
trafficking, and even terrorism, experts say. High-profile retail
districts such as the Magnificent Mile have been pummeled by thieves over recent
years, but it is not just the main shopping corridors that are affected.
Illinois retailers are estimated to lose more than $2 billion in goods to
retail thefts every year—impacting everything from the ability to hire new
employees to expanding and maintaining business.
The new Illinois Organized Retail Crime Association is the latest measure to try
to stop those hits from coming.
"In short, what it is, is an organization that brings together law
enforcement, asset protection professionals, and others involved in combatting
organized retail crime—including state and federal law enforcement
agencies," said Rob Karr, president and chief executive officer of the Illinois
Retail Merchants Association.
Karr said the new association will streamline coordination between everyone
involved—acting as a connector for businesses big and small, loss prevention
specialists, and law enforcement, with the idea that the more people are
connected, the quicker the crooks will be caught.
Using a shared platform, the Illinois Organized Retail Crime Association will
allow groups across jurisdictions to share information and warnings, build
cases, and ultimately prevent crime.
cbsnews.com
Fighting Theft & Loss By Denying Returns?
New Return Policy in Place at Minnesota-Based Target Stores
A few months ago, Minnesota-based Target made a huge change in how guests can
make payments. Now, word is circulating that another change has happened for
guests.
Did Minnesota-Based Target Just Change Their Return
Policy?
About
a year ago, a shocking statement was released by Target indicated that nine
stores would be closing in four different states. The reason for the
closings was due to organized retail crime and theft.
According to the New York Post, a change in the return policy for guests
has happened at Target and based on their report, it happened somewhat under the
radar.
Minnesota-Based Target Can Now Deny Returns at Stores
Shoplifting in major cities has increased 24% during the first part of
this year compared to the same sequence of time in 2023. CNN threw that fact out
a few weeks ago along with some of the struggles retail stores have been facing
due to theft.
One plus that was shared by CNN was that the safety factors stores have put in
place have helped with the theft issues at stores. Merchandise being locked up,
changes in the self-checkout lanes, and changes in some packages are some of the
measures that the end consumer can visually see.
One other change that has now appeared on the Target website is the fact that
Target stores can now deny your returns and refunds.
krforadio.com
Could Harsh Policing Be a Solution to Theft?
Donald Trump suggests ‘one rough hour’ of policing will end theft
Donald Trump has suggested that “one rough hour” of law
enforcement action would tamp down retail theft, an echo of his
longstanding support for more aggressive and potentially violent policing.
“One rough hour — and I mean real rough — the word will get out and it will
end immediately, you know? It will end immediately,” Trump said Sunday in
Erie, Pennsylvania.
Trump has ramped up his rhetoric with just over a month before Election Day,
describing immigrants in the U.S. illegally as criminals intent on harming
native-born Americans and suggesting crime has skyrocketed despite national
statistics showing the opposite. The former president has a long history of
encouraging rough treatment of people in police custody and saying law
enforcement should be exempt from potential punishment.
In Pennsylvania on Sunday, the former president and current Republican
presidential nominee had been speaking about a measure approved by California
voters when his Democratic rival, Vice President Kamala Harris, was state
attorney general. Trump has claimed that the provision — which makes the
theft of goods at or below that level a misdemeanor, rather than a felony —
allows shoplifting up to $950 in merchandise without consequences.
Asked if his comments Sunday amounted to a policy proposal, Trump’s campaign
said that he “has always been the law and order President and he continues to
reiterate the importance of enforcing existing laws.” Spokesperson Steven Cheung
went on to warn of “all-out anarchy” if Harris is elected, citing her time as
California’s top prosecutor.
apnews.com
Lawmakers Experience Theft Firsthand
NM governor says she sees retail crime while she's shopping
Gov. Michelle Lujan Grisham told those attending the second annual New Mexico
Organized Retail Crime Association conference on Friday that she sees theft
regularly. "In the last 24 months," she said, "I
have not been at a single retailer where theft was not occurring while I was in
line shopping."
The governor said her New Mexico State Police security detail has stopped crimes
she witnessed in line. "We have to do more about preventing it," Lujan
Grisham said in her address at the Santa Ana Star Casino Hotel.
She said House Bill 234, which was passed in 2023, is being put to use.
The law gives prosecutors the ability to aggregate the retail market value of
multiple shoplifting cases and charge a suspect with a more serious,
second-degree felony if the total value of merchandise is more than $20,000.
"Retail crime and organized crime was a priority of mine only matched by this
particular DA," Lujan Grisham said.
yahoo.com
Bipartisan Support for California's Prop 36
California Clampdown on Retail Theft, Drug Crimes Wins Backing of 70+ Mayors
More local Democrats buck Newsom in
supporting Proposition 36
A California ballot measure to crack down on store theft and drug crimes is
heading to the polls with support from big retailers, law enforcement groups, a
crypto billionaire — and now, more than 70 mayors.
Representing cities from Beverly Hills to Fresno, the mostly Democratic or
non-partisan mayors bucked Democratic Governor Gavin Newsom by throwing their
support behind Proposition 36, which will go before voters in November. The
initiative would roll back a landmark criminal justice law from a decade ago,
stiffen penalties and force drug users into treatment to avoid prison time.
bloomberg.com
Delaware County, Chester County DAs, retailers, law enforcement discuss
organized retail crime
Home Depot promises probe after shopper unable to buy garden tool thanks to
policy despite ‘asking workers 3 times’
CVS Break-Up Coming?
Exclusive: CVS explores options including potential break-up, sources
say
CVS
Health, opens new tab is exploring options that could include a break-up
of the company to separate its retail and insurance units, as the
struggling healthcare services company looks to turn around its fortunes
amid pressure from investors, people familiar with the matter told
Reuters.
The plan to potentially split the company's pharmacy chain and the
insurance business has been discussed with the board of directors,
which is yet to decide on the best course of action for CVS to pursue,
the sources said, cautioning that the plans have not been finalized and
CVS may opt for a different strategy.
CVS is also discussing whether its pharmacy benefits manager unit, which
manages drug benefits for health plans, should be housed within the
retail unit or under insurance, if it were to proceed with a separation
that could result in two publicly traded companies, the sources said.
reuters.com
5 of the biggest CEO moves to hit retail this year
From longtime company veteran departures to
executives switching sectors, here’s a look at some of the retailers
that have shuffled the top spot in 2024.
These shuttered stores turned into Spirt Halloween
Party City cuts prices on 2K items ahead of the holidays
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Blind Justice: How Technology Doesn't Discriminate and Why That's Important
The fight against retail theft is an age-old
challenge that continues to evolve. As retailers grapple with the dual
imperative of safeguarding assets and ensuring an inclusive, bias-free shopping
environment, the advent of the Purchek® technology by
Gatekeeper Systems
represents a revolutionary stride forward. Unlike traditional theft-prevention
methods, which often rely on human judgment and intervention, the Purchek®
technology offers a fully automated, cart behavior-based system that embodies
the principle of blind justice in the retail industry. Here is how this
technology is setting a new standard for fairness, safety, and efficiency.
The Purchek® solution operates on a simple yet powerful premise: it prevents
shopping carts from leaving a retail store location without proper authorization
from the point of sale (POS). Should a cart attempt to exit without this
authorization, it locks in place, simultaneously triggering a video event and an
audible alarm. This often results in the offender abandoning the shopping cart
without confrontation. The beauty of the Purchek® technology lies in its
unbiased approach to preventing theft. It does not see age, gender, ethnicity,
or any other demographic detail; it sees cart behavior. If the movement of the
cart does not match that typical of a paid transaction, the Purchek® solution
responds accordingly - no exceptions, no discrimination. This enables the system
to prevent even the most discrete theft, incidents that would have otherwise
gone completely undetected.
Read
more here |
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The Impact of Privacy Laws on
Retailers
What to know about privacy laws when collecting personal data on shoppers
Retailers have moved away from collecting identifiable information from
consumers, but need to be aware of requirements for the personal data they do
gather, an Albertsons privacy official said.
Privacy laws should be as much of a concern to grocers as ad partnerships as
retailers expand their in-store and online retail media efforts, an Albertsons
official said at a recent industry event.
The industry has been moving away from collecting personally identifiable
information (PII) like first and last names, email addresses and phone numbers
and toward personal data, which is broader than PII and incorporates
“pseudonymized identifiers” like a mobile ID, platform ID or a cookie ID,
Privacy Counsel for Albertsons Andrew Tobel said during a panel at the
Interactive Advertising Bureau’s Connected Commerce Summit.
As a result, privacy law has pivoted to regulating the personal data retailers
do collect, Tobel said on Sept. 18 during the session, which focused on how
retailers can best navigate privacy laws and understand where they currently
stand.
These days, privacy laws are more focused on the parameters of personal data,
Tobel said.
“Even if the law doesn’t treat a specific data attribute as sensitive, you need
to consider what your consumer expects,” he said.
Privacy laws today require retailers to have explicit terms around personal data
and pseudonymized identifiers in their contracts with service providers,
processors or third party companies outlining what those entities can do, Tobel
said.
retaildive.com
Massive Verizon Outage
Verizon confirms service is back online after a major outage
Verizon has confirmed that its cell service is back online following a
massive outage affecting some of its mobile phone customers.
“Verizon engineers have fully restored today’s network disruption that impacted
some customers. Service has returned to normal levels,” Verizon said in a
statement on Monday. “If you are still having issues, we recommend restarting
your device. We know how much people rely on Verizon and apologize for any
inconvenience. We appreciate your patience.”
The
outage appeared to start happening around 11 am ET, with roughly 100,000
reports from customers on
DownDetector,
a site that tracks complaints about service outages.
Complaints to Verizon’s verified account on X show that customers have been
frustrated by a lack of cell service and an inability to connect to the network.
Many Verizon iPhone customers complained that their phones had been stuck in
“SOS” mode Monday morning, allowing only emergency calls via satellite.
Verizon has 114.2 million subscribers in the United States.
Although relatively infrequent, cell service disruptions have caused some
widespread headaches this year.
In February AT&T’s network went down for 11 hours, preventing many of its
customers across the United States from placing calls, texting or accessing the
internet. AT&T said an initial review of the outage found it may have been
caused by a technical error introduced by an update to its network. The network
went down again for a few hours in
June and August.
cnn.com
Is the Era of Passwords Over?
Customers are done with passwords. Do businesses have a solution?
Research shows customers are frustrated with the login experience, and the
friction can cost businesses customers.
Oracle CTO Larry Ellison is done with passwords.
“Let me announce right here, we’re done with passwords,” Ellison said on
a recent earnings call. “The idea is utterly ridiculous. They’re easily
hacked. The more difficult they are to remember, the more likely you are to
write them down, the more likely they are to be stolen. Everything done to make
passwords better has made them worse.”
“I don’t want to remember passwords,” Ellison continued. “Don’t ask me to type
in some stupid 17 letter password that someone can steal.”
Ellison is not alone in his
hatred of passwords. Nearly 9 in 10 consumers complain about keeping
track of their passwords, according to a
Ping Identity survey of 8,000 consumers across the world released
Wednesday. Three-quarters of consumers want to change how they login to apps and
websites.
The login process is full of friction — and passwords are the largest pain
point. The experience can lose customer trust, and customers themselves.
cybersecuritydive.com
For Google to reduce memory-safety defects, it focused on new code |
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Dive Deep into the Forecast: Join Weather Blogs and Forums
Follow weather blogs and join forums where enthusiasts and
experts discuss forecasts, models, and upcoming events. Here are a
few to check out: Weather Underground Blog, Meteorological Musings,
Stormtrack, Weather Watchers Forum, and WX Forum.
Watch this space on
Tuesdays for more of
'Tom's Tek Tips - Weather Wise Edition' |
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Will Amazon See a Mass Exodus Over
Return to Office Policy?
Amazon's workforce feels 'uniform dismay' at new in-office policy
In mid-September, Amazon CEO Andy Jassy announced that the tech giant’s
corporate staff would, come January, be required to work from the office five
days a week. Workers are irate.
The new return-to-office plan is forcing a reckoning among Amazon’s sprawling
staff, which includes employees of the flagship site and Amazon Web Services
plus Twitch, Zoox, Goodreads and Audible. Jassy’s decree, a 1,400-word
message that pledged to operate Amazon “like the world’s largest startup” and
reduce the number of managerial roles, shifted the company’s mandate from a
typical three-day-a-week plan into the strictest of any American tech giant.
He gave workers until Jan. 2, 2025, to get on board. But the delay appears to
have done little to assuage employees’ anger. An Amazon worker who lives and
works in the Bay Area told SFGATE they received a barrage of texts after the
five-day-a-week mandate post landed on the company’s internal website. (With the
worker fearing retribution for speaking to the press, SFGATE granted them
anonymity in accordance with Hearst’s ethics policy.)
The response to the news was unvarying, the worker said: “Everyone — there
was just uniform dismay that ensued.”
They continued, “All of my close co-workers, everyone I know is looking for a
new job,” adding that they can think of at least 10 co-workers fixing up
their resumes and looking at job listings.
Tech’s difficult labor market, they said, is on people’s minds. But it’s not
enough to tie them to Amazon.
sfgate.com
How medium and large e-commerce businesses can ensure consistency and efficiency
in shipping
Medium and Large e-commerce businesses shipping more than 3,000 packages each
month face many challenges managing both their complex operations and their
large teams of employees. With their inventory being shipped out of multiple
warehouses, and their employees using a variety of technologies and systems in
their workflows, the inefficiencies can quickly add up.
“It varies from business to business how many warehouses they have, how
many employees they have using their shipping software, and how well that
shipping software integrates with their existing workflows,” said Gitika Jain,
vice president, shipping portfolio at ShipAccel powered by Pitney Bowes.
“But all of those factors can make staying on top of shipping very
complicated for e-commerce businesses that have thousands of customers and
orders to handle every day.”
retaildive.com
Amazon India workers say they're overworked & mistreated during brutal heat wave |
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How Organized Retail Crime is Threatening the Retail Industry
Organized
Retail Crime (ORC), the coordinated theft of merchandise for resale, has grown
exponentially in the U.S., necessitating increased security measures and even
causing store closures. The issue is projected to escalate, demanding modern,
tactical security solutions that allow retailers and law enforcement to combat
ORC while maintaining a pleasant shopping environment.
Cloud video security is a powerful tool in fighting ORC.
OpenEye's comprehensive
guide delves into the current methods for defining and measuring ORC's impact on
businesses and the economy. It explores effective security strategies for
mitigating inventory loss and enhancing the shopping experience. The guide also
highlights the advantages of cloud video surveillance in tackling ORC, and how
the integration of other security systems can provide a more robust solution for
retailers.
Learn more
In Case You Missed It
NMORCA Unveiled Retail Crime
Playbook at Annual Conference
NMORCA unveiled a playbook at the conference with
a list of tools for both retailers and law enforcement to address retail crime.
Organized retail crime conference happening this week
The New Mexico Organized Retail Crime Association's second annual conference
is on Friday.
The
event, which will be held at the Santa Ana Star Casino Hotel from 8 a.m. to 5
p.m., aims to promote collaboration between law enforcement and the business
community.
"You can expect a full day of learning and networking and also practical
takeaways for combating organized retail crime," said Alison Riley, director
of public policy for the New Mexico Chamber of Commerce.
She said the event will have practical sessions for
investigating organized retail crime, discussions on how it impacts
public safety, presentations on common scams and crimes, and an award ceremony
recognizing contributions to the fight against organized retail crime.
Riley said collaboration between law enforcement and businesses is at an
all-time high and having an impact. She said there's actually been a
reduction in retail crime in Albuquerque over the past year.
However, she said, organized retail crime has increased in places like
Santa Fe and Los Lunas.
NMORCA will unveil a playbook at the conference with a list of tools for both
retailers and law enforcement to address retail crime. Riley said it will
have tips on how to successfully prosecute organized retail crime offenders.
"It's the first of its kind in the country,
and we're hoping that it'll be a model for other states as well," she
said.
abqjournal.com
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Last Week's Top Stories
Boulder, CO: Update: Colorado jurors find Boulder grocery store shooting gunman
guilty of 10 counts of first-degree murder
Jurors reached a verdict Monday afternoon in the Boulder grocery store shooting
trial. The jury found Ahmad Al Aliwi Alissa guilty of shooting and killing 10
people at the South Table Mesa King Soopers on March 22, 2021, in addition to
guilty verdicts on dozens of other charges. Jurors had to determine whether
Alissa, the gunman who admitted to the shooting, was legally sane at the time of
the attack. In addition to the guilty verdict on 10 counts of first-degree
murder, the jury also found the gunman guilty on 38 counts of attempted
first-degree murder, guilty of one count of assault in the first degree and
guilty on six counts of possession of a large-capacity magazine during the
commission of a felony.
cbsnews.com
Fort Lauderdale, FL: Jukebox song selection reportedly led to deadly shooting at
Fort Lauderdale restaurant
A jukebox song selection reportedly led to a deadly shooting at a restaurant in
a Fort Lauderdale strip mall. It happened overnight at the shopping plaza on
Davie Road near State Road 7. Mauro Bonilla, who frequents Antojitos Mexicanos,
said friends who were inside told him it began when a man started playing a song
on the jukebox. He said that's when another customer came up to the man and said
"you're not a real Mexican if you play that music." Bonilla said the argument
then escalated. "The guy who got insulted pulled his weapon and started
shooting, you know, to the other guy, didn't give him the chance," said Bonilla.
cbsnews.com
Atlanta, GA: 1 dead, 1 injured after shooting at neighborhood grocery store
One man is dead and another wounded after police say the two got into a gun
battle inside a popular neighborhood store. It happened inside the Grocery
Brothers store on Metropolitan Parkway around noon. People who frequent the
business saw police and crime scene tape and initially thought something had
happened to the owners. It was a sense of relief when they learned the workers
were safe. "Thank God they didn't get hit," resident Lonnie Walker told Channel
2′s Tom Jones.
wsbtv.com
Mount Holly, NC: Update: No Charges Filed In Fatal Gaston County C-Store
Shooting
After reviewing the robbery and shooting that took place at Will’s Food Store in
Mount Holly, no charges have been filed after a customer fatally shot a man who
was attempting to rob the grocery store, according to a news release. The
release states that on September 10, Victor Almodovar Jr., armed with a handgun,
attempted to rob Will’s Food Store before being shot by a customer in the store
who was also armed with a handgun.
wccbcharlotte.com |
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The D&D Daily's Robbery &
Burglary Coverage Will Resume Tomorrow
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None to report.
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Corporate Risk Manager
Houston, TX
-
Posted September 18
Summary of Role and Responsibilities: Proactive approach to preventing
losses/injuries, whether they are to our employees, third parties, or customers'
valuables. They include cash in transit, auto losses, or injuries; Report all
incidents, claims, and losses that may expose the company to financial losses,
whether they are covered by insurance or not...
District Asset Protection Manager
North Kingstown, RI
-
Posted September 16
The District Asset Protection Manager at OSJL plays a key role in safeguarding
the organization's stores. Through training and program implementation, this
role champions a safe working environment and minimizes loss from shrink, theft,
and fraud. This role conducts regular store visits, leads investigations, and
collaborates with store leadership on best practices for asset protection...
Corporate Risk Manager
Memphis, TN or New
Orleans, LA
-
Posted June 27
Summary of Role and Responsibilities: Proactive approach to preventing
losses/injuries, whether they are to our employees, third parties, or customers'
valuables. They include cash in transit, auto losses, or injuries; Report all
incidents, claims, and losses that may expose the company to financial losses,
whether they are covered by insurance or not...
Loss Prevention Specialist
Temple, TX
-
Posted June 18
The Loss Prevention Specialist identifies various types of losses and thefts,
works cross-functionally in a fast-paced environment providing critical guidance
to Operations on asset protection and profit improvement initiatives. At The
Fikes Companies, our Mission is to build a highly successful company which our
employees are proud of, our customers value, and the communities we serve can
count on...
Multi-Store Detective (Pittsburgh Operating Market)
Pittsburgh, PA
-
Posted
April 9
Job Summary: Store Detectives are key players in serving their assigned
locations in the detection and apprehension of shoplifters. Job
Responsibilities: Detect and apprehend shoplifters with the use of standard
visual practice and CCTV in multi-store environment; Utilize CCTV to create
video records of incidents requested by law enforcement and internal
departments...
Multi-Store Detective (Cleveland Operating Market)
Cleveland, OH
-
Posted
April 9
Job Summary: Store Detectives are key players in serving their assigned
locations in the detection and apprehension of shoplifters. Job
Responsibilities: Detect and apprehend shoplifters with the use of standard
visual practice and CCTV in multi-store environment; Utilize CCTV to create
video records of incidents requested by law enforcement and internal
departments...
Multi-Store Detective (Akron/Canton Operating Market)
Akron/Canton, OH
-
Posted
April 9
Job Summary: Store Detectives are key players in serving their assigned
locations in the detection and apprehension of shoplifters. Job
Responsibilities: Detect and apprehend shoplifters with the use of standard
visual practice and CCTV in multi-store environment; Utilize CCTV to create
video records of incidents requested by law enforcement and internal
departments...
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Seems like the longer a process goes, the harder it is for everyone to stay
focused on the initial purpose and maintain the enthusiasm as when it began.
Time and difficulty have their impact, but maintaining the passion and
enthusiasm is up to each person. With the last step seemingly the easiest, it is
usually the most critical step of all and many tend to approach it as if it is a
mere formality when, in reality, that last step can be the biggest and, if you
do not watch out, it could be a step right off the cliff.
Just a Thought, Gus
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