Genetec opens new office and state-of-the-art Experience Center in Washington,
The on-site Technology Center operates as a fully functioning Security
Operation Center (SOC), providing an immersive experience for customers in any
industry to see how Genetec solutions can directly enhance their security and
August 22, 2023—Genetec
Inc., a leading technology provider of unified security, public safety,
operations, and business intelligence solutions today announced the opening of a
new office and state-of-the-art experience center in Washington, D.C.
DCXC, the experience center showcases innovative solutions from Genetec and its
large ecosystem of industry-leading technology partners. The on-site Technology
Center operates as a fully functioning Security Operation Center (SOC),
providing an immersive experience for customers in any industry to see how
Genetec solutions can directly enhance their security and operations. Other
features include a Learning Center for training, partner meeting spaces, and
office space for the fast-growing Genetec US-based team.
Read more here
The U.S. Crime Surge
The Retail Impact
Another Retailer Blames ORC 'Epidemic' for
Profit Drop, Job Cuts
Dick’s Sporting Goods blames 'organized retail crime' for 23% drop in profits
Dick’s Sporting Goods on Tuesday blamed “organized retail crime” for sinking its
quarterly profits by nearly 25% — the latest retailer
to reel from the growing “epidemic” of thefts around the country.
The popular retail chain reported a 23% drop in profits in the second quarter
across its more than 700 stores nationwide — despite sales rising 3.6%.
announced a “business
optimization” plan that includes cutting jobs and streamlining its
overall cost structure, according to a company press release. The
unspecified number of layoffs come mostly from its customer support center.
attributed the losses to “organized retail crime
and our ability to effectively manage inventory shrink,” an industry term used
to describe stolen or lost merchandise.
“Our Q2 profitability was short of our expectations due in large part to the
impact of elevated inventory shrink, an increasingly serious issue impacting
many retailers,” Dick’s president and CEO Lauren Hobart said.
Hobart referenced organized crime and retail theft in the company’s earnings
call with investors on Tuesday, calling it “an increasingly serious issue
impacting many retailers.”
She continued: “Based on the results from our most recent physical inventory
cycle, the impact of theft on our shrink was meaningful
to both our second-quarter results and our go-forward expectations for the
balance of the year. We are doing everything we can to address the
problem and keep our stores, our teammates and athletes safe.”
The Pennsylvania-based chain became the latest major retailer to pin the scourge
of brazen robberies for impacting its bottom line. Last week, Target CEO
Brian Cornell said shoplifting that included “threats of violence” surged 120%
during the first five months of the year.
“I think retailers are facing a crime epidemic,”
Anthony Roman, president of the risk management firm Roman & Associates, told
“There has been a change in many state laws that have loosened or restricted
the prosecution of retail crime and when the criminal element sees that
developing they become emboldened.”
ORC Costs Surge in Illinois, But Theft Arrests
Drop in Illinois
Retail Theft Costing Illinois Businesses Billions as Thieves Become More
"Some of the larger stores’ loss prevention
units started to notice that there were these groups that would go literally
state to state, store to store and steal a large amount of things and monetize
In Illinois, the chamber estimates more than $2 billion worth of goods were
stolen from retailers in 2021, but it says the cost to Illinois
businesses was more than double that when other factors are taken into account.
One major change occurring over the past decade or so is that
organized crime gangs have moved into retail theft in a
big way, say retail experts. Rob Karr, CEO of the Illinois Retail
Merchants Association, says stores started to notice a change in the pattern
of retail thefts about 12 years ago.
“Some of the larger stores’ loss prevention units started to notice that
there were these groups that would go literally state to state, store to store
and steal a large amount of things and monetize them,” said Karr. “It has
grown in complexity and it has grown exponentially in terms of its scope.”
Karr says that to a large degree, prosecutorial authorities have yet to catch
up with both the scope and the complexity of the problem. But Illinois
Attorney General Kwame Raoul has been focused on the issue, and in 2021
organized a special task force to target organized retail crime.
Raoul says the proceeds from retail crime are often
used to fund other criminal endeavors, from gun trafficking to human
trafficking and sometimes even terrorism.
Aside from the impact on the bottom line, Scott Glenn,
vice president for asset protection at Home Depot said Home Depot is
worried about physical attacks on their store employees.
One notable change in Chicago is that according to Chicago Police Department
data, arrests for retail crime have dropped
dramatically. Why police are making fewer arrests is not clear,
although some critics of Cook County State’s Attorney Kim Foxx have pointed
to her move to raise the threshold for felony shoplifting charges to $1,000
Largest ORC-Fighting Investment in Texas
$2.5 Million investment will combat Organized Retail Crime
he Texas Legislature has made its most significant financial investment to
combat Organized Retail Crime (ORC) in state history during the 2023
“A top priority for Texas retailers is cracking down on the organized retail
crime that fuels the black-market supply chain,” said John McCord, Executive
Director of the Texas Retailers Association. “We applaud the Texas Legislature
and Gov. Abbott for making this record-setting investment to signal to would-be
criminals that Texas is tough on retail theft.”
To address this growing public safety concern, the Texas state budget for the FY
2024-25 biennium, HB 1, added more than $2.5 million in
General Revenue and seven full-time employees to create an Organized Retail
Theft Prevention Unit within the Department of Public Safety Criminal
Additional legislation, HB 1826, requires the Texas Comptroller of Public
Accounts to appoint a task force to study organized retail theft prevention,
analyzing its impact on state sales tax collection and making further policy
recommendations for the next Texas legislative session.
The Texas Retailers Association says that together, these measures mark the
most significant investment to combat ORC in state history.
Retail Locations Among Top Targets for Mass
California, Texas & Florida Face Greatest Mass
Shooting Risk in U.S.
Mass Shootings Steadily Increased Over Last 50 Years—And Big States Like
California And Texas Face Highest Risk, Study Finds
As the number of mass shootings in the U.S. continues to steadily increase,
the most populous states face the highest risk, as do
certain locations such as workplaces or retail locations, a study out
Tuesday found, after researchers assessed more than 60 years of data to predict
the risk of future tragedies.
The rate of mass shootings has been steadily increasing over the past 50
years, Cameron MacKenzie, an Iowa State University professor and co-author
of the study, said, adding that the number of mass shootings in the U.S. has
increased by about one shooting every 10 years since the 1970’s.
The states that have the greatest risk of a mass shooting are the most populous
states—California, Texas, Florida, New York and Pennsylvania—and together
they account for 44% of all mass shootings, the study published in the journal
Risk Analysis found.
Using that data from the Violence Project researchers calculated the probability
a mass shooting would occur in nine different types of public locations—restaurant,
school, workplace, house of worship, retail,
college or university, government building, place of residence, or the outdoors—in
California and Iowa.
In both Iowa and California, the location with the
highest risk of a mass shooting was a workplace, followed by retail location and
restaurant, bar or nightclub.
'Criminals are running this city'
Now-retired Seattle officer writes brutal resignation letter
A now-retired Seattle police lieutenant
wrote a 15-page resignation letter that promised an "unfiltered, raw and
unapologetic" description of why she decided to retire
A now-retired Seattle police lieutenant called it quits at the beginning of
August after 23 years on the force, releasing her resignation letter
voicing her frustrations with the city and local leaders,
Lieutenant Jessica Taylor told the Jason Rantz Show that she did not fill out
the exit form when announcing her resignation, which asks questions like why an
officer is leaving, their new employer, and what the officer liked most and
least about working in the department. Instead,
she wrote Chief Adrian Diaz a 15-page resignation letter that promised an
“unfiltered, raw and unapologetic” description of why she decided to retire.
In the interview with the Jason Rantz show, Taylor said she "wanted to go out
with the truth."
“Chief Diaz, let me tell you, the state of the Seattle Police Department and
this city is a disgrace,” she wrote in the letter she shared with the Jason
Rantz Show on KTTH. “The toxic mix of the Seattle City Council’s absurdity,
the spinelessness of the mayor, the leniency of the prosecutor’s office and your
failed leadership has accelerated this city’s downhill slide straight to rock
bottom. The problems were already brewing before you came on the scene, but
since your arrival, it’s been a free fall into anarchy and chaos.”
Taylor criticized the Seattle city council members for having "strayed from
reality," as their decisions were characterized by a lack of common sense and
“Their absurd policies have turned Seattle into a
playground for anarchists and criminals, and they seem utterly
unconcerned with the devastating consequences of their actions. If you haven’t
noticed, the criminals are running this city,"
Retail Violence Surging Across the Pond
SGF calls for Protection of Workers Act transparency amid retail crime rise
With over 7,000 cases of abuse and assaults reported to Police Scotland,
in less than two years, and reports of a spike in shoplifting across the UK, the
Scottish Grocers Federation (SGF) is calling for prosecution figures to be made
The Protection of Workers (Retail) Act, which was delivered by Daniel
Johnson MSP with the support of SGF, came into force in August 2021.
The latest figures provided by Police Scotland show that the act has been
used 7,056 times to report retail specific cases of abuse or assault of staff
and retailers up to 2 July 2023.
SGF has contacted the Scottish government, the Lord Advocate and the Crown
Office & Procurator Fiscal Service calling for the figures on referrals and
convictions relating to the act to be made public.
SGF chief executive, Dr Pete Cheema OBE said: “Retail crime and shop theft is
a very serious issue for convenience stores and our members. People should
not have to come to work knowing they will likely have to put up with threats,
abuse and potentially violence.
Philadelphia's Crime, Drug & Homelessness
Crisis is Hurting Businesses
Kensington businesses say it's increasingly hard to get vendors to come out and
Kensington Avenue business owners say the
stagnant conditions have made daily operations a struggle, and the city's
current efforts aren't enough to solve the problems.
Kensington Avenue business owners say the stagnant conditions in the
neighborhood - the widespread homelessness,
drug use and sales, and subsequent gun violence - have made daily operations
a struggle, reaching new heights in 2023. The city, in turn, says it's
working diligently, pointing to support available to businesses, and various
efforts to help people experiencing homelessness and addiction. Meanwhile, local
nonprofits and community groups are creating a list of priorities that residents
want the next administration to tackle.
For businesses on the corridor, there's a fear that time is a luxury they don't
have as the cost of operations creeps up. They say that the city's efforts
are not making enough of a difference and that the hope that change is coming is
Boston, MA: Store owners concerned after brick-wielding robbers target
Austin PD hundreds of officers short as crime cripples city
Facial Recognition's Expansion in the Security
NFL tackles access security with staff face biometrics pilot
NFL is testing a facial authentication system for credentialed staff at six
stadiums this season, including the Cleveland Browns Stadium, the Cleveland
reports. The move to adopt biometrics for staff entry, orchestrated over two
years by NFL’s senior VP of security, Cathy Lanier,
seeks to digitize and bolster the existing system that regulates access for
workers, vendors, and media during games.
Lanier compares the NFL’s security measures to the complexity of the
highlighting the intricacies of access zones and timing. Access to the
field, for instance, is segmented into 20 different time slots. So, someone
cleared two hours before kickoff might not have post-game access.
The NFL plans to employ
Wicket’s facial authentication technology, already adopted by the
Browns for fan entry, to cross-check digital photos against real-time facial
scans. Real-time face biometrics authentication software will make it far
more challenging to transfer credentials illicitly, a common form of fraud.
Every scan will produce a straightforward red or green signal for security
staff, reducing the risk of human error at checkpoints.
By the Super Bowl, the league will assess the pilot’s performance.
Brandon Covert, Browns’ VP of IT, noted that the technology has already proven
successful at their training facility. There, it has eliminated the players’
need to remember their security cards and made things faster. “It’s been a
tremendous success for us,” Covert says.
Police Officers are Seeing the Impact of Low
Lexipol survey uncovers alarming staffing shortages and stress levels reported
by first responders
- First responders are facing significant staffing and mental health
challenges that pose a serious threat to their wellbeing and the communities
they serve, according to Lexipol’s new
Stressed & Short-Staffed: Challenges Facing First Responders and the Impact on
Community Safety report. The findings, which come from Lexipol Media
Group’s annual “What Cops/Firefighters/Paramedics Want” surveys of 9,400 first
responders, expose the degree to which a large number of first responders today
are under heightened stress.
Looking to the future, public safety agencies face the significant threat of
their staff leaving their jobs altogether. As the table above shows, from
2022 to 2023 a growing number of police officers report that they are planning
to leave their jobs altogether.
Click here to read the report
Union Pushes Back on Winn-Dixie Buyout
UFCW opposes Aldi’s plan to buy Winn-Dixie
Union President Marc Perrone said the
proposed merger poses a threat to consumers and essential grocery workers and
urged federal regulators to review the deal “critically.”
The United Food and Commercial Workers International Union on Monday released a
opposing Aldi’s plan to acquire Winn-Dixie. UFCW International President
Marc Perrone said in the statement that the proposed merger poses a threat
to both consumers and essential grocery workers and urged the Federal Trade
Commission to review the merger “critically” with the negative impacts on these
two groups in mind.
Ace Hardware aims for a total of 170 new stores in 2023
Lowe’s to give $100M in bonuses to frontline workers
Away lays off 22, including chief commercial officer
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'The Anatomy of a Cyber-Attack'
Comcast Business releases 2023 Comcast Business Security Threat Report
Based on the analysis of over 23.5 billion cybersecurity attacks detected
by Comcast Business among their security customers, the
2023 Security Threat Report encompasses customer data across Comcast
Business’ exploration of the anatomy of a cyber-attack begins with initial
interest and reconnaissance, during which threatening cyber actors start
discovering vulnerabilities and other points of access. The next step is most
often phishing; Comcast Business reports that nearly 90% of initial access
attempts, which totaled almost 2 billion, were made via phishing emails.
Other attack vectors included remote access, credential abuse, web or network
access, redirects, and parked domain. Most of these phishing emails
contained malicious URLs, attachments, and other credential-theft malware.
After a hacker has breached the network, they move quickly. Using malware
payloads to scan endpoints and networks for vulnerabilities, establish evasion
tactics, and find ways to access networks remotely from their own Command
and Control (C&C) centers, they are able to drop in and out of the network
whenever they wish. By utilizing backdoor malware to create encrypted reverse
SSH-proxy tunnels, they can tunnel in and out of their C&C to download
additional malware and even infect other machines.
Depending on the permissions hackers are able to obtain, they can do
increasingly serious damage, and backdoor malware is difficult to identify
and disable once installed. 14 billion backdoor malware events were
identified in the report, as well as 6 billion halted connection attempts by
Comcast Business’ report further expounds on the widening vulnerability
landscape. According to the National Vulnerability Database, 26,448 new
application- and infrastructure-related vulnerabilities were added, with
59% of that number classified as “critical”. More than 450 million
vulnerability exploit attempts across 900 categories were stopped by Comcast in
2022, with pre-packaged exploit kits allowing even those without advanced
knowledge to threaten systems.
Comcast Business reported that the end goals of the most common cyber-attacks
include exfiltration of data stored on devices and servers, denial of service
attacks, service stops, resource hijacking, and holding data hostage. 10
billion of these attack events were stopped by Comcast in 2022.
'Security From the Start'
US CISA Urges Security by Design for AI
Part of Agency's Campaign to Align Design,
Development With Security From the Start
U.S federal government is advocating for artificial intelligence developers to
embrace security as a core requirement, warning that machine learning code is
particularly difficult and expensive to fix after deployment. The
Cybersecurity and Infrastructure Security Agency in a Friday
blog post urged that AI be secure by design - as part of CISA's ongoing
campaign to promote aligning design and development programs with security from
the start (see:
CISA, Others Unveil Guide for Secure Software Manufacturing).
"Discussions of artificial intelligence often swirl with mysticism regarding how
an AI system functions. The reality is far more simple: AI is a type of software
system. And like any software system, AI must be secure by design," the
Security experts across the world have for years been pushing companies to
develop software and products with security baked in rather than added as an
afterthought. The era of treating security as an externality whose costs are
born by consumers should be replaced by new commitment to security, including
through a shift in liability to software developers, CISA Director Jen Easterly
said in a February speech.
The blog post acknowledged that providing security by design for AI could
differ from providing it for other types of software. It contains a list of
security practices that "still apply to AI software." Implementing the
guidelines, even if not specific to AI, is especially important because threat
actors have exploited AI systems by using known vulnerabilities of non-AI
software elements, CISA said.
AI software design, development, deployment and testing; data management; system
integration; and vulnerability and incident management should apply "existing
community-expected security practices and policies," the agency said.
AI's Impact on Hiring Practices to be
AI Bias Audits Are Coming. Are You Ready?
A core requirement in a recently enacted New York City law governing the use
of artificial intelligence in employment decisions promises to impact how HR
leaders choose, contract with and oversee technology vendors for years to come.
which took effect July 5, requires employers in New York City to conduct an
annual third-party AI "bias audit" of technology platforms they use for
hiring or promotion decisions and to publish the audit findings on their
websites. The audits are designed to ensure AI tools used in such systems
don't discriminate on the basis of sex, race and ethnicity.
While the new law covers only one jurisdiction, legal experts and HR technology
analysts say it's only a matter of time before other states and jurisdictions
enact similar—if not more sweeping—legislation that will include
stipulations to conduct AI bias audits. Some attorneys believe, for example,
that future laws may require audits for potential age and disability bias, not
just the more-narrow gender and race discrimination covered by Local Law 144 in
New York City.
The result is HR functions will need to take a proactive role in ensuring
both internally developed AI tools and any AI used in vendor systems for
employment decisions are regularly audited by qualified third-party auditors for
bias. The stakes are high, since HR can ultimately be held responsible if
regulators find the AI tools it uses for hiring or promotion decisions are
discriminatory—even if those tools are part of technology vendors' platforms.
Criminals See Advantages in Digital Currency
Follow the Money: How Digital Currency is Changing Crime
Cryptocurrency users found a preferred advantage in digital assets: they were
no longer relying on a centralized financial institution to support transactions.
So, if a financial crisis occurs,
some have argued that the funds invested in digital assets will retain their
Criminals seeking to keep their profits out of regulated institutions have
also found advantages to digital currency.
“U.S. law enforcement agencies have detected an
increase in the use of virtual assets to pay for online drugs or to launder the
proceeds of drug trafficking, fraud, and cybercrime, including ransomware
attacks,” according to the 2022
National Money Laundering Risk Assessment by the U.S. Department of the
“It’s an alternative way to pay for traditional acts of crime,” says
Celina Realuyo, lecturer at The George Washington University and expert in
counterterrorism and threat finance issues in the Americas.
'Cuba' Ransomware Group Uses Every Trick in the Book
How a Russian cybercrime group using Cuban
Revolution references and iconography has emerged as one of the most profitable
The complex world of CISO responsibilities
Canadian Security announces 2023 Lifetime Achievement Award winner
Security is pleased to announce Martin Green as the recipient of the 2023
Lifetime Achievement Award.
Green is currently the corporate security manager for Toronto-based property
management firm the Greenwin Corp. He recently retired from his role as the
manager of security, telecommunications and emergency preparedness at Baycrest
Health Sciences in Toronto.
Green has spent more than 45 years working in professional security with
a focus on the health-care sector. He has designed and implemented security
programs at several health-care locations in Ontario and across Canada. He also
co-developed the Emergency Colour Code system that is now used in every
health-care facility across Canada.
Green will receive his award at a Canadian Security Honours gala event on Oct.
17. You can read more about Martin Green in the fall issue of Canadian
Security, available in October.
Read more here
Most Canadian's Supportive of Retail Security
Canadians Have Mixed Feelings About Security Measures in Retail: Leger Poll
Recently, retail stores in Canada have faced criticism for implementing
additional anti-theft measures to deter shoplifting.
a recent poll by Leger indicates Canadians are most supportive of retailers
implementing security cameras (88 per cent), electronic anti-theft alarms (85
per cent), and security guards (78 per cent).
The poll also found that Canadians are least supportive of retailers
implementing limits to the number of customers allowed in stores (32 per
cent), customers needing to leave bags in a locker/with an employee while
shopping (32 per cent) and/or requiring customers to show ID to make a purchase
(17 per cent).
The poll also found:
45 per cent of Canadians think retailers are implementing the right amount of
security measures to prevent theft, while 27 per cent think they are not
implementing enough. Only 10 per cent think retailers are implementing too many
Over half (53 per cent) of Canadians think that where they live, there is
about the same amount of shoplifting as other places in Canada. B.C.
residents are more likely to think there is more where they live than in other
Ian Large, Executive Vice-President, Consumer Insights for Leger, said people
are starting to notice the security cameras.
“Because there’s been this significant increase in awareness of and
conversations about shoplifting and security and you see these videos showing up
on Facebook or YouTube with people just sort of emptying store shelves,
there’s a heightened sensitivity to it,” he said.
“What I find particularly interesting in this poll is that
there is a lot of support for most of these security
measures and that’s going to be new.”
RELATED: Retailers try to curb theft while not
Safety & Post-Pandemic Woes Continue to Plague
Downtown Retailers in Canada Navigate Dual Challenges: Lingering Pandemic
Effects and Urban Safety Concerns
Retailers located in the downtowns of major Canadian cities have been grappling
with a few issues these last few years which have directly impacted their
First, the pandemic initially created ghost towns in inner cities across
Canada with offices locked down as workers worked remotely. Three years
later, the impact of that is still evident as downtown office vacancy rates in
some cities remain high.
Remote work is here to stay as many companies have also adopted a hybrid work
model where people work some days at home and some days in the office. With
fewer people in downtowns these days, it means less consumers for retailers and
food establishments. And no one knows if we’ll ever get back to normal.
The second issue for businesses in downtowns is an increasingly growing
concern across Canada. It’s one of safety. Some cities like Vancouver and
Toronto are worse than others but almost any city of decent size in Canada is
feeling the impact of this burgeoning issue – tent cities housing homeless
people set up on downtown sidewalks or parks as well as drugs and crime.
Ryan Mallough, Vice-President of Provincial Affairs, Ontario, for the
Canadian Federation of Independent Business, said in the post-pandemic sense
the downtown core is not what it was pre-pandemic.
“The other area we have heard concerns around is the public safety side of
things. A number of businesses we surveyed and about one in four (24 per
cent) said they have been directly impacted by community safety issues like
damaged property, theft, that sort of thing. There’s another third that
while they haven’t been directly impacted are certainly worried about it.
“There’s a lot of worry about the safety of their customers, the safety of
their employees, personal safety, coming off of that as well.”
3,700 Metro Grocery Store Workers on Strike
Metro grocery store workers stand ground as strike nears third week: ‘What the
company presented doesn’t come close’
Grocery retailer blasts union for turning down invitation to restart
negotiations on ending strike that started July 29.
three weeks into
a strike by 3,700 workers at Toronto-area Metro stores, there’s still
no end in sight. The two sides aren’t even at the negotiating table.
Instead, the company and union leaders are trading public potshots.
This past weekend, the grocery retailer blasted Unifor Local 414 for turning
down an invitation to restart negotiations on ending the strike that started
July 29. The union, meanwhile, said the company hasn’t given any indication
it’s willing to improve upon the rejected offer.
Metro said the tentative agreement, which had been recommended by union
leadership, would have given full-time and “senior” part-time workers raises
totalling $3.75 an hour over the life of the four-year deal, while other
part-timers would have seen raises totalling $2.65 an hour.
That’s nowhere near enough for workers who’ve seen their spending power
dwindle over the last few years as inflation has soared, Currie said. It’s
especially galling, said Currie, given that
Metro racked up record profits during the global
Dark Side of AI Featured in Toronto Star
How AI is opening new frontiers for criminals — and the cops who hunt them
Killer robots. Phone scams. Child porn. New technology is bringing new
opportunities for global criminals.
Artificial intelligence has been credited with saving lives by improving
the analysis of medical scans, ultrasounds and X-Rays. It has also been used to
predict floods, fight climate change, develop cutting-edge medicines and for a
wide range of uses open to everyday people through web portals such as ChatGPT
or DALL-E, which can mimic conversation with a real person and create striking
images or artwork, respectively.
The dark side of AI is also far-reaching and rapidly
evolving. Some threats have already materialized, like the case of
Steven Larouche, 61, of Sherbrooke, Que., who was sentenced last April to more
than three years in prison for a child pornography collection that included
nearly 86,000 images that were AI-created “deep fakes.”
Europol is already offering workshops to train investigators about the
criminal use of AI.
The technology also offers opportunities for police who
fight organized crime, Sergi said, noting that “AI allows to crunch
data much faster and eventually to link it together much faster.”
For its part, the RCMP uses artificial intelligence in a variety of ways,
including facial recognition and identification of child sexual assault material,
national spokesperson Robin Percival said.
Past Stop & Frisk Practices & Racial Profiling
Toronto police hit with class action lawsuit over ‘carding’ stops
The now-outlawed practice continues to haunt those who still show up in police
databases, according to a new lawsuit on behalf of Black and Indigenous people
stopped by police without “reasonable suspicion” of criminal activity.
A class action lawsuit has been launched over the now-outlawed and racially
skewed Toronto police practice of stopping, questioning and documenting
people in non-criminal encounters, also known as “carding.”
While the practice was
abandoned in Toronto in 2015 amid intense controversy and
has since been reined in across Ontario, with the introduction of clearer
rules around what are also known as “street checks,”
The size of the class could number in the hundreds of thousands. According to
data obtained by the Star, 455,204 Black individuals and 304,476 people with
“brown” skin were carded between 2007 and 2013.
The lawsuit comes at a critical time for policing. The Ontario government is in
the midst of
overhauling its 30-year-old policing legislation and rewriting key
regulations — work happening amid greater societal understanding of how
government policies promote anti-Black and anti-Indigenous racism.
As COVID cases spike in Toronto, anxious business groups push government for
early response plan
IKEA Canada Unveils Innovative Urban Format Store at Scarborough Town Centre
With car theft hitting crisis levels in Canada, is it time to bring back “The
3 Injured in Mall Shooting, Triggering
Edmonton, AB: Three injured in Canada mall shooting
people suffered serious injuries in a shooting incident at a mall in Edmonton,
the capital of the Canadian province of Alberta, city police said on Monday in a
post on X, formerly known as Twitter.
The victims of Monday's incident at the West Edmonton mall have been taken to
hospital for treatment, although the injuries are not life-threatening,
the police said.
Preliminary investigations suggest the event was a targeted one in which
the parties knew each other, police said, as they began to reverse the lockdown
ordered in the wake of the shooting.
"We do not believe there to be any further risk at this time," they added.
Details of the gunman were not immediately known. A visitor to the mall told
Reuters the incident had been terrifying, spurring staff to lock doors,
turned off lights and urge people to keep quiet.
Calgary Mall Shooting Leaves Man Dead
Police seek additional information on fatal shooting at Market Mall
police are looking for help from the public in connection with a fatal
shooting at Market Mall. At 2:30 p.m. on Aug. 12, police were called to the
south entrance of the shopping centre following reports of a shooting. Upon
arrival, they found a man had been shot. The victim was later identified as
23-year-old Danny Truong.
On Tuesday, police confirmed the suspect vehicle, a white 2015 Volvo XC60 with a
missing gas cap, had been located. The hybrid SUV was confirmed to have been
stolen after speaking with the registered owner.
After the shots were fired, the XC60 was spotted heading north on Shaganappi
Trail toward Crowchild Trail. As part of the ongoing investigation, police
are seeking dashcam footage from anyone who was near the Side Street Pub and
Grill, located at 1167 Kensington Cres. N.W., from between 2 a.m. on Wednesday,
Aug. 9, and noon on Thursday, Aug. 10.
Toronto Robbery Crew Busted
Serial retail robbers charged in string of crimes across Toronto
Toronto police have made multiple arrests concerning a string of retail
robberies across the city, with the alleged assailants mainly targeting
Investigators were first made aware of the robberies in July. Police said
between July 16 and July 30, officers responded to six robbery and holdup
calls in the St. Clair West Village, Bermondsey, Sherwood Park,
Brookhaven-Amesbury and Runnymede neighbourhoods.
At the time, Toronto police had identified one suspect as 35-year-old Fabio
Amaral of Toronto. In the aforementioned robberies, police said a man entered
seven convenience stores wearing a mask to disguise his identity. In three of
the incidents, the man was accompanied by another suspect.
It’s alleged that the male suspect informed employees that he was armed with
a knife in several incidents. He made a demand and took cash, cigarettes and
lottery tickets before fleeing the area.
3 suspects charged in armed robbery of Calgary consignment store
Three people are facing serious charges after police say a consignment store
was robbed at gunpoint. Shortly before 6 p.m. on Aug. 9, store staff called
police to report a robbery in progress at Vespucci Consignment, a second-hand
high-fashion resale store. During the call, staff claimed a man and woman
entered the store, and were threatening staff and customers. The woman was
allegedly armed with a gun and shot one round into the ceiling to have customers
and staff listen to their demands.
Calgary weekend mall shootings ‘shocking’, but not connected: Police
Calgary’s Market Mall employees weren’t told about deadly shooting in parking
Suspect sought after jewelry store robbery reported in Markham, police say
View Canadian Connections Archives
$22 Million Online Store Scheme
FTC Action Stops Business Opportunity Scheme That Promised Its AI-Boosted Tools
Would Power High Earnings Through Online Stores
Court order temporarily halts the operations of Automators AI, which
promised consumers high returns on investment in artificial intelligence-boosted
stores on Amazon.com and Walmart.com, agency says
a result of a Federal Trade Commission lawsuit, a federal court has
temporarily shut down a business opportunity scheme that lured consumers to
invest $22 million in online stores, using unfounded claims about income and
profits. The operators of Automators also claimed to use artificial intelligence
to ensure success and profitability for consumers who agreed to invest with
In addition to offering consumers high return as “passive investors” in
profitable e-stores, Automators, which previously used the names Empire and Onyx
Distribution, also offered to teach consumers how to successfully set up and
manage e-stores themselves using a “proven system” and the powers of artificial
“The defendants preyed on consumers looking to provide for their families with
promises of high returns and the use of AI to power such returns,” said Samuel
Levine, Director of the FTC’s Bureau of Consumer Protection. “Their lies caused
consumers to lose tens of thousands of dollars, with many losing their life
savings. The FTC is working to hold defendants accountable and to secure redress
for their victims.”
complaint against defendants Roman Cresto, John Cresto, and Andrew Chapman,
through their companies Automators AI, Empire Ecommerce and Onyx Distribution,
claims that the vast majority of defendants’ clients did not make the promised
earnings or even recoup their investment. Instead, most clients lost significant
amounts and Amazon and Walmart have routinely suspended or terminated the stores
that defendants operated for repeated policy violations.
Amazon Shipping Returns to Pre-COVID Normal
Amazon Resurrects In-House Shipping Service After COVID Hiatus
Amazon has resumed the shipping service it shuttered during the pandemic.
The company says it has relaunched Amazon Shipping, which competes with
the likes of UPS and FedEx and allows sellers to ship Amazon orders or products
sold on other sites.
Amazon had been testing the program, but put it on hold in 2020. As noted
here at the time, the company needed to focus
more on its own platform as it dealt with staffing shortages and a wave of
“We’re always working to develop new, innovative ways to support Amazon’s
selling partners, and Amazon Shipping is another option for shipping packages
to customers quickly and cost-effectively,” Amazon spokesperson Olivia
Connors told the AP.
The news came days after reports that Amazon was preparing to
impose a new fee on third-party merchants who don’t use its logistics
services. Beginning in October, sellers who handle their own shipping will
pay a 2% fee on each sale, on top of the commission they already pay to sell
products on Amazon’s platform.
Levi’s chief digital officer is ‘focusing on the fundamentals’ to triple
How Amazon plans to use artificial intelligence to enhance football broadcasts
Jensen Beach, FL: Four teens arrested after running out of store with thousands
young women from Broward County were caught on camera making off with stolen
goods in Martin County. The Martin County Sheriff's Office (MCSO) said
19-year-old Kevaria Maria Jones, her 17-year-old younger sister and two more
17-year-olds were all arrested after fleeing police and charged with felony
retail theft. The group allegedly stole over $3,000 in merchandise from a
sporting goods store in Jensen Beach. The girls were caught on the store's
surveillance cameras running out the front of the store with what looks like
armfuls of clothing. But, an off-duty Port St. Lucie Police Department officer
witnessed the grab-and-run theft, called it in and followed the suspects. The
Stuart Police Department began pursuing and followed the four girls over a
bridge where MCSO deputies were waiting. The sheriff's office said the crew
wouldn't stop for authorities. Investigators are looking into if these four
girls are responsible for the thousands of dollars of theft in stores across
Florida. All of them were booked into a county jail and had mugshots taken.
Arcadia, CA: Brazen suspects grab expensive perfume sets from Macy’s
videos are showing brazen robberies at several retail establishments in Southern
California. In one video, multiple suspects are seen stealing pricey perfume
from a store at a mall in Arcadia. Video posted to the Citizen app shows five
masked thieves at the Dior counter inside the Macy's at the Shops of Santa Anita
Mall on Tuesday. They grab boxed sets of perfumes, throw them into trash bags
and run away as onlookers gasp.
Police say they left in a black four-door sedan. Anyone with information is
asked to call Arcadia police. In a separate incident, video shows the aftermath
of a flash-mob robbery at a store on Melrose Avenue. The video posted to Citizen
shows some of the workers from the Foot Locker try to confront the thieves and
take the stolen merchandise back as they get into a car and drive away. The LAPD
says an armed robbery report was made, but no suspects were caught.
Michigan State Police solve Otsego Co. theft, then quickly solve 6 more cases
On Aug. 14, a trooper from the Michigan State Police Gaylord Post was sent to
investigate a breaking-and-entering at a business in Bagley Township. The
business reported the loss of nearly $6,000 of equipment and supplies stolen
from a trailer on their property. The trooper searched the area and located
another business with a camera facing the roadway near the venue. He contacted
the asset protection officer and was able review footage and saw a man casing
the business next door. State police said the area behind the venue is known for
occasionally housing homeless encampments, and the trooper checked the area and
located a path through the woods that he said had signs of the theft. The
trooper searched the area and said he found a tent with a tarp covering all the
stolen property, along with items from five other businesses. The trooper was
able to identify the suspect by personal items left at the camp, state police
said. The suspect is 19-year-old Gabriel Benjamin Murphy from Prudenville, and
he was arrested later that evening by the Gaylord City Police Department.
Through the course of the investigation, troopers solved seven B&E’s and
recovered $16,317 of stolen equipment and merchandise.
Cicero, NY: Smash and grab burglary at Driver's Village in Cicero, multiple cars
Cicero Police have confirmed a smash and grab style burglary took place at the
Driver's Village automall in Cicero. A photo sent to CNY Central of the scene
shows a large window pane broken and on the ground. Police said around 3:30
a.m., suspects smashed a window at the Burdick Lexus and Burdick Dodge
dealerships. Once inside, the suspects got into a 2023 Lexus RC350 and crashed
through the dealership windows, driving away with the vehicle, police said.
Similar incidents occurred at the Burdick Dodge Dealership, resulting in the
theft of a Dodge Challenger and Jeep Grand Wagoneer, police said. The Lexus and
Dodge vehicles were recovered in the City of Syracuse and the investigation is
Tampa, FL: Real-life Hamburglar breaks into restaurant, steals over $11K of
Shootings & Deaths
DeKalb County, GA: Former employee shot and killed outside Waffle House
County police are looking for the gunman involved in a deadly shooting at a
Waffle House. It happened around 5 a.m. Monday morning at the Waffle House on
the 3900 block of Flat Shoals Parkway in Decatur. Police say the gunman shot a
19-year-old male outside of the restaurant and then ran off. The victim was
taken to the hospital where he later died from his injuries. Waffle House
released the following statement in regard to the incident: “August 21, 2023
Dekalb County Police currently are investigating the fatal shooting of a
short-term, former Waffle House employee who last worked for us on July 12,
2023. We are cooperating fully with the investigation and direct all additional
questions regarding the specifics of this incident to the police department.”
Njeri Boss, Vice President of Food Safety & PR Waffle House, Inc.
Milwaukee, WI: Update: Security guard charged in fatal gas station shooting had
prior homicide conviction
A gas station’s security guard who was previously convicted of homicide decades
ago and was barred from possessing guns was charged in the shooting death of
Isaiah Allen on Sunday. Prosecutors charged William Pinkin, 56, with
first-degree intentional homicide in a case that has drawn scrutiny to the gas
station who employed him and the state’s laws on private security. The criminal
complaint alleges Pinkin shot Allen in the back of the head after witnessing him
take a box of snack cakes and walking out. Protests have been held outside the
gas station, Teutonia Gas & Food, 4295 N. Teutonia Ave., since Allen, 29, was
killed Wednesday. The business remained closed Monday.
Lynn, MA: Person stabbed to death inside a Lynn convenience store
person is dead and two people are in custody in connection with a stabbing that
happened at a Lynn convenience store, according to authorities in Massachusetts.
The Essex County District Attorney's Office said the deadly stabbing happened at
about 6 p.m. Tuesday at the Alpha Convenience Store. The store at 1 Freeman
Square is located in a building at the intersection of Baldwin and Union
streets. The victim was pronounced dead at Salem Hospital a short time after the
stabbing happened, according to District Attorney Paul Tucker and Lynn police
Chief Chris Reddy. Two people were arrested and are being questioned in
connection with the stabbing. Investigators believe there is no broader threat
to the general public. Tucker and Reddy did not disclose the ages of the people
involved in the stabbing. Maksedur Khan, the owner of the Alpha Convenience
Store, told NewsCenter 5 reporter John Atwater that a fight broke out inside the
store among a group of teenagers.
Sylacauga, AL: C-Store clerk accidentally shoots, kills himself
A store clerk in Sylacauga accidentally shot and killed himself Monday
afternoon, according to police. A Sylacauga firefighter stopped by the Hop In
Convenience Store. When he got inside, he found the body of 21-year-old Pankaj
Pankaj of India behind the counter. Police found a hand gun lying on the floor
next to Pankaj. During the investigation, the store video was reviewed and it
was quickly determined that Pankaj had accidentally shot himself in the head
while looking at the firearm that was property of the store owner and kept
behind the counter for self-protection. Pankaj’s death was ruled an accident by
the Coroner after he too reviewed the video.
Pitt County, NC: Deputies investigating deadly shooting at Hustle Mart
Deputies in Pitt County are investigating a shooting death at a store where
three employees were murdered eleven years ago. The shooting happened in the
parking lot of the Hustle Mart on Highway 121 just outside of Farmville shortly
before 1:00 p.m. The body was found in a red sports car parked between the gas
pumps and the store. A sheriff’s office spokesman told WITN that “as of right
now, the investigation isn’t leading into anything criminal.” So far no
information has been released about the person who died.
Bolingbrook, IL: Police Officer Shot Twice in Standoff; Suspect Apprehended
man was taken into custody after a Bolingbrook police officer was shot in the
southwest suburb Sunday night, police said. Charges are pending against
24-year-old Victor Zarate, police said. The officer who was shot is expected to
recover. At around 6:15 p.m. Sunday, police said officers responded to a
complaint of a theft at a business in the 100-block of South Bolingbrook Drive.
Brenda Scott-Hubbard was at Hometown Pantry when she said the suspect walked
in and demanded money from the clerk before stomping out the door. According
to police, Zarate allegedly did just that. Police said at about 7:48 p.m., they
responded to the same business, where they said the same suspect fired shots
at the business. No one was hurt but some of the windows were damaged along
with items inside the store. People who work nearby took cover. Authorities said
an officer located the suspect across the street at his home but when he made
contact, they said the man opened fire, hitting the officer twice. With tactical
assistance from the Illinois State Police, authorities said they were ultimately
able to take Zarate into custody without incident. Police did not release the
name of the officer who was shot, but said the 38-year-old is a 12-year law
enforcement veteran and a valued member of the Bolingbrook department. The store
owners said they are familiar with the suspect, saying he is a regular customer
and that they have had trouble with him in the past. Police said charges are
Incidents & Thefts
Duluth, GA: Georgia Woman Injects Teen Walmart Shopper With Unknown Substance in
A strange incident at a Walmart in Duluth, Georgia, involving a syringe with an
unknown substance, led to two customers clashing with police in the parking lot
before their arrest On Aug. 10, a 19-year-old Walmart shopper claimed that
55-year-old Jennifer Keenan stabbed him in the back of the neck with the syringe
and told him he had “been poisoned,” according to local station WSB. Upon their
arrival, the store's security pointed out the vehicle that Keenan was seen
approaching. Inside, 73-year-old Jay Carswell was found in the driver’s seat. He
informed officers that his friend, presumably Keenan, was in the backseat, as
reported by Law and Crime. Police instructed Keenan to exit the car. She
complied but became confrontational upon stepping out, leading police to
handcuff her. Carswell then exited the vehicle, shouting at officers, who
ordered him back inside. As officers reported, Keenan resisted arrest and even
managed to free one hand from the handcuffs. In the ensuing struggle, one
officer spotted a gun on Keenan, which was quickly secured by another officer.
At this point, Keenan reportedly called out for assistance. Carswell then
emerged from the car again, this time allegedly concealing his hands and later
re-entered, trying to start the car with an apparent intent to flee. Officers
responded by using a stun gun on him and removed him from the vehicle. The Macon
Telegraph reported that a gun was found in Carswell's pocket, and in the car's
backseat, two loaded rifles and a shotgun were discovered. Keenan faces charges
of aggravated battery, willful obstruction of law enforcement officers, and
possession of a weapon during the commission of certain felonies. Carswell has
been charged with willful obstruction of law enforcement officers.
Annapolis, MD: CVS Robbed at Gunpoint, Employees Pistol-Whipped, Ordered to Open
On August 21, 2023, at 10:17pm, Annapolis Police officers responded to a call
for a reported armed robbery at the CVS store in the 500 block of South Cherry
Grove Road in Annapolis. As employees closed the business, an unknown male
wearing a facemask, black hooded sweatshirt, red shorts, and grey sweatpants
forced himself into the store. The suspect then used a silver-plated handgun to
order the employees through the business, ending up in the manager’s office with
the safe. The suspect took the employees’ cell phones from them. The suspect
directed the employees to open and empty the safe at gunpoint. The suspect
placed the $5,363.45 from the safe into a white trash can and fled the store via
the rear exit. During this incident, the suspect struck one of the employees
multiple times with the gun, causing minor injuries which required treatment
from a local hospital.
Hammond, IN: Update: Hammond city council passes ordinance closing gas stations
in early morning hours
Starting on November 1, Hammond gas stations will close for part of the late
night hours after an ordinance passed the city council. The ordinance was
first proposed after a 33-year-old Chicago man was shot at a Luke gas station
around 2 a.m. on June 25. He later died at the hospital. Hammond Mayor
Thomas McDermott Jr. said violent crime is happening late at night at the city's
gas stations. The ordinance closes the city's 37 gas stations from midnight
to 5 a.m. The mayor said he's gotten support from major gas stations and
their owners, but not all drivers are sold on this plan.
Redwood City, CA: Jewelry thieves target Costco shoppers in parking lot
Police in Redwood City issued a warning Monday in response to reported robberies
where victims lost valuable jewelry to scammers in a Costco parking lot. The
first confirmed incident occurred Aug. 11, when a victim was approached by an
unidentified woman offering a fake gold necklace. In the process, the suspect
actually stole the victim’s real gold necklace, and the victim didn't realized
it until she arrived home, police said. The second robbery occurred Aug. 17,
when another unsuspecting victim was approached by a woman who gave him a kiss
on his cheek. The victim realized only a few moments later that she had stolen
his necklace, police said. Both cases are under investigation, police said. They
added that other reports of similar incidents circulating on social media are
unsubstantiated. Redwood City police reminds people to be mindful of their
belongings and surroundings when approached by strangers. The jewelry switch is
a common scam in which suspects oftentimes target the elderly.
Cincinnati, OH: CBP Seizes 100 Shipments Containing Counterfeit MLB, MLS, NFL
During a one-week period in July, U.S. Customs and Border Protection (CBP)
officers intensified inspections on incoming shipments moving through the
Cincinnati Port of Entry. On July 10-14, during Special Operation Home Plate,
officers focused enforcement efforts on counterfeit merchandise bearing
protected brands or trademarked logos of teams within Major League Baseball (MLB),
Major League Soccer (MLS), and the National Football League (NFL). Cincinnati
CBP officers seized 100 shipments containing counterfeit merchandise with a
total Manufacturer’s Suggested Retail Price (MSRP) of $155,919. An additional 34
shipments were abandoned by the importers. Most of the products originated from
China and Hong Kong, but officers also seized shipments imported from Mexico,
Guatemala, and Canada. CBP’s Centers of Excellence and Expertise provided
support via import specialists trained to identify infringing merchandise and
valuate products should they have been genuine.
Camden County, GA: Two men accused of stealing hundreds of lottery tickets in
Cumberland County, PA: Three men arrested, allegedly connected to passing fake
bills at Capital City Mall
Riverside County, CA: Employee pepper sprayed during robbery at Cabazon outlets
Auto – Cicero, NY –
Bicycle – Springfield,
VA – Robbery
C-Store – Bolingbrook,
IL – Armed Robbery / Officer wounded
C-Store – Fresno, CA-
C-Store – Woodbridge,
VA – Armed Robbery
C-Store – Madison, ME
CVS – Annapolis, MD –
Armed Robbery /emp injured
Cellphone – Rochester,
NY – Burglary
Check Cashing –
Tifton, GA – Armed Robbery
Clothing – Boston, MA
Clothing – Boston, MA
Dollar – Kansas City,
MO – Armed Robbery
Dollar – Nashville, TN
Gaming – Lancaster
County, PA- Armed Robbery
Gas Station –
Cassopolis, MI – Armed Robbery
Grocery – Dewitt, NY –
Guns – Arlington
County, VA – Burglary
Hardware – Lincoln
County, MT – Burglary
Home – Boston, MA –
Liquor – Camden
County, GA – Robbery
Marijuana – Seattle,
WA – Burglary
Outlets – Cabazon, CA
Rochester, NY – Burglary
Rochester, NY – Burglary
Roxborough, PA – Armed Robbery
Walgreens – Chicago,
IL – Armed Robbery
• 14 robberies
• 12 burglaries
• 1 shooting
• 0 killed
Click to enlarge map
Carolyn Homes named Territory Loss Prevention Manager for
Canadian Tire Corporation
Sean M. Hunt
named Field Loss Prevention Manager for Staples
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Director of Retail Solutions - North America
Denver, CO - posted
This role will be focused on selling our SaaS retail crime intelligence platform
by developing new prospects, and progressing Enterprise level prospects through
our sales process. You will report directly to the VP of Retail Solutions -
North America, and work alongside our Marketing, Partnerships and Customer
Success team to grow our customer base...
Regional Manager, Asset Protection - Southeast
Georgia or Louisiana
In this role, you will embody Do The Right Thing by protecting People, Assets,
and Brands. You will work in an energized, fast paced environment focused on
creating a safe environment for our employees, teams, and customers; this is
critical to driving our Brand Power, Enduring Customer Relationships, and
exuding our commitment to Team and Values...
Corporate & Supply Chain Asset Protection Leader
Quincy, MA - posted
The primary purpose of this position is to manage the Corporate Asset Protection
function for all US Support Offices and Supply Chain. Direct team in the design,
implementation and management of physical security processes and equipment to
ensure facilities are considered a safe and secure environment for all
associates and external parties...
Occupational Health & Safety Manager
Mount Horeb, WI - posted
This role is responsible for examining the workplace for environmental or
physical factors that could affect employee or guest health, safety, comfort,
and performance. This role is also responsible for reducing the frequency and
severity of accidents. To be successful in the role, you will need to work
closely with management, employees, and relevant regulatory bodies...
Loss Prevention Auditor and Fraud Detection Analyst
Boston, MA - posted
As a LP Auditor and Fraud Detection Analyst for Staples, you will conduct LP
operational field audits remote, virtual and in person, within a base of 60
retail stores to ensure compliance to operational standards to drive operational
excellence and preserve profitability. You will also train store managers on
Key-Holder responsibilities, Inventory Control standards, Cash Office
procedures, Protection Standards, Safety and Fraud trends...
Manager, Physical Security
Jacksonville, FL - posted
Responsible for overseeing all aspects of the company’s physical security
strategy for retail stores, warehouses, and store support center and field
offices. This includes responsibility for the capital expense and repair
budgets, developing written specifications, layout and design for all systems
and to ensure all installations and repairs are made to SEG standards...
Regional AP Mgr – South FL Market – Bilingual required
Miami, FL - posted
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups’ response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
Regional Manager, Loss Prevention (Western Territory)
Remote - posted
The Regional Loss Prevention Manager is responsible for the control and
reduction of shrinkage at the stores in their Territory. Investigate and
resolves all matters that jeopardize or cause a loss to the company’s assets.
Has ownership for all company related shrinkage programs in their assigned
Regional Manager, Loss Prevention (Central Territory)
Remote - posted
The Regional Loss Prevention Manager is responsible for the
control and reduction of shrinkage at the stores in their Territory. Investigate
and resolves all matters that jeopardize or cause a loss to the company’s
assets. Has ownership for all company related shrinkage programs in their
Regional Director, LP & Safety (Midwest)
MN, MO, IL, KS, WI, MI, IN, or
WA - posted
We are looking for a Regional Director of Loss Prevention to join us in MN, MO,
IL, KS, WI, MI, IN, or WA. You will develop, execute, and maintain shrink and
shrink compliance initiatives. You will also conduct internal and external field
investigations, loss control auditing, store safety programs, and compliance
programs and audits...
To apply to any of today's Featured Jobs,
Listening and hearing what your internal customers are saying is critical if you
expect to be successful with any program or project. Oftentimes, the speed of
delivery negatively impacts the process of success and keeps us from hearing
exactly what we need to hear when we so passionately roll out our programs and
projects. After testing and reviewing our plans and being so committed to our
beliefs, we oftentimes don't hear our retail partners once we've committed
ourselves to a specific path. And sometimes it's not what they say that's
important as much as what they don't say or as much as what they quietly say
beneath their breath or maybe even how they react. Whenever you're rolling out a
new program or project, use those interrogative skills, in a positive way, and
read the reactions of your internal customers because they will determine the
success regardless of how good it is.
Just a Thought,
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