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Walmart Canada's Don Berezowski to Receive Lifetime Achievement Award at RCC's Retail Secure 2018

Don Berezowski has worked in the Loss Prevention / Health and Safety industry for over 30 years. He started his career with Sears Canada over 29 years ago and has held several positions in Operations, Returns, Productivity leading up to Divisional Vice President for Loss Prevention & Health and Safety. His role was to support all business channels of the corporation. Don along with his team were responsible for developing, implementing, and monitoring Loss Prevention / Health and Safety programs that would improve corporate shrinkage and reduce workplace injuries.

Don has been an active member of the RCC Loss Prevention Advisory Committee promoting excellence in the profession as well as developing strong relationships with industry partners sharing and developing best of breed strategies to reduce loss.

Don has now joined the Walmart Canada team and is the Director of Environmental Health and Safety. He is responsible for the Health and Safety program for all stores and Distribution centers ensuring a best in class safety program for the corporation.

Don will be presented with the Lifetime Achievement Award at Retail Council of Canada's Retail Secure 2018 conference on Sept. 20.

Click here to register and learn more about Retail Secure 2018

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A Nucleus of Information-Sharing: Mastercard’s Fusion Center

When it comes to addressing global fraud and security in the financial sector, it takes a network to defeat a network.

Matt Nyman, who previously served with Delta Force and the Joint Special Operations Command, helped to stand up the first Fusion Centers within the U.S. government following 9/11.

Years later, as Fusion Center Director for Mastercard, Nyman was tasked with standing up a new Fusion Center – at Mastercard. While the private sector has its own unique challenges and goals, Nyman says that the philosophy of establishing a Mastercard Fusion Center remains the same: Find the business units that have a stake in threat mitigation and that can contribute to the greater good of the enterprise, and bring them to the table.

Mastercard’s Fusion Center is located in O’Fallon, Missouri, around 30 minutes outside of St. Louis, and it is connected by a sliding wall to the company’s Security Operations Center. The wall can be quickly removed to facilitate faster communication during a crisis. The Fusion Center has been in operation for around 10 months, and includes both corporate security functions and business or fraud prevention functions.

“The Fusion Center actually pulls together teams from across Mastercard, so it’s not just security, and when something happens, we have all the right people there at the same time,” says Ron Green, CSO for Mastercard. “We have a Security Operations Center, and they’re the ones watching the frauds and alerts, and they’re the first to notice if something bad is happening. They start to explore that, and as the problem gets bigger, the Fusion Center is right there, and we’re able to react to it much quicker and more efficiently.”

Stakeholders in the Fusion Center include Intelligence, Corporate Resilience (including crisis management, business continuity and technical recovery), Corporate Security (vulnerability management, corporate security and investigations), the Security Operations Center, Account Data Compromise (which leads investigations after a customer breach), Fraud Intelligence and more. securitymagazine.com

Nike accused of fostering hostile workplace in new gender discrimination lawsuit
A group of former female employees at Nike Inc. are suing the company over allegations that it "intentionally and willfully discriminated against [women] with respect to pay, promotions, and conditions of employment," according to the lawsuit filed Thursday in the U.S. District Court in Portland.

The complaint, which seeks class-action status, is led by former employees Kelly Cahill and Sara Johnston, who worked at the company's Beaverton, Oregon, headquarters and are both currently at rival Adidas.

They paint a picture of a corporate culture that systematically discriminated against women, fostered a hostile workplace and even tolerated or ignored sexual assault, according to the lawsuit. cnbc.com

First Time Award:
Security Industry Association to Recognize Advancement of Women in Security
The Security Industry Association (SIA) has opened nominations for the inaugural SIA Progress Award, an initiative sponsored by SIA’s Women in Security Forum. The recipient of this new award will be recognized at SIA Honors Night 2018 on Nov. 14 in New York City.

Nominations for the SIA Progress Award are being accepted through Aug. 24. Learn more on the SIA Progress Award page.  securitymagazine.com

S-TRON Sponsors Premier Keynote Speaker at RLPSA Conference in Dallas, TX
S-TRON, one of the nation’s leading full-service security providers to national retailers & hospitality organizations, was proud to sponsor Paul R. Johnson, Chief of Global Security at Papa John’s International as one of the keynote speakers at the Restaurant Loss Prevention and Security Association conference in Dallas, Texas. Mr. Johnson oversees and coordinates global security efforts throughout Papa John’s International and all its business units, including enterprise-wide security strategy and programs, cybersecurity, executive protection, physical security, brand integrity, supply chain security, business intelligence and threat analysis. s-tron.com

Justice Dept. Announces $3.4 Billion in Grants to Aid Crime Victims Nationwide
The Department of Justice today announced awards totaling more than $3.4 billion to fund thousands of local victim assistance programs across the country and to help compensate victims in every state for crime-related losses. Distributed through two grant programs administered by the Office for Victims of Crime (OVC), a component of the Department’s Office of Justice Programs, the awards surpass every other single-year grant amount in the program’s 34-year history.

The grants are supported by the Crime Victims Fund, a repository of federal criminal fines, fees, and special assessments. The fund includes zero tax dollars. justice.gov

Columnist: "America's increasing moral panic over active shooters is overblown and counterproductive"
Active shooter situations have become the latest moral panic. FBI data and news coverage blow attacks out of proportion, causing us to fear the rarest of events.

Reports that there was an active shooter barricaded inside an Ohio military hospital Thursday sent employees scurrying for safety as teams of first responders rushed to the scene. News of the crisis spread quickly throughout the national media and the Twittersphere. By the time officials gave the “all clear,” it became apparent that a planned active shooter training exercise had been mistaken for the real thing.

Although actual active shooter events can be devastating, the level of fear associated with this modern-day boogeyman is out of control, leading to countless false alarms:

● An unfounded report of an active shooter inside a California hospital Wednesday prompted a “code black” lockdown of the facility and a massive police response.

● An attempted robbery of a jewelry store on July 28 inside a Texas mall created havoc when the sound of breaking glass was mistaken for an active shooter event, sending terrified shoppers rushing for the exits.

● As fireworks lit up the sky above Myrtle Beach, South Carolina, last July Fourth, word spread through the crowd that there was an active shooter among them, sending thousands running for their lives. However, there was no shooting and no gunman — just folks misinterpreting the sound of firecrackers.

Of course, anyone who sits in a classroom or at his desk at work, or who visits a shopping mall or restaurant, faces the possibility of confronting an armed assailant. But the likelihood is akin to that of being killed by lightning.

In recent years, the FBI has produced a series of reports on active shooter events, dispelling a number of common misconceptions. For example, the latest update indicated that, contrary to what many believe, active shooters are generally not driven by serious mental illness. Moreover, they tend to target specific victims as opposed to shooting indiscriminately. usatoday.com

Editor's Note: The views and opinions expressed in this article do not reflect the views or opinions of the D&D Daily.

INFOGRAPHIC: The 10 Biggest Inventory Shrinkage Mistakes you can Easily Avoid
Inventory control is a critical component of any retail business affecting operations and the bottom line. And if you’re experiencing shrinkage not related to sales, it means you are losing your inventory.

A new infographic from Se-Kure Controls titled, “Common and Costly Inventory Mistakes to Avoid” looks at 10 of the most common mistakes retailers make regarding their inventory. These mistakes and others are responsible for losses which totaled $48.9 billion according to the 2017 National Retail Security Survey from the National Retail Federation.

For small retailers or small business owners, the loses are more impactful. The NRF survey said on average inventory shrinkage costs retailers about 1.44% of sales. And whether it is happening because of criminals or dishonest employees, it is money you can’t recover. smallbiztrends.com

Study: Physical stores need ‘near-perfect’ inventory management
Inventory management has emerged as a key factor for operational efficiency within physical stores — and there is almost no room for error in today’s omnichannel marketplace.

That’s one of the findings of a new report from ABI Research, which said that as stores strive to perfect how they serve customers and integrate various shopping and delivery channels, being able to accurately count, control and predict available inventory will become a basic operational requirement.

“Stores which have limited intelligence on the location and quantity of stock at the individual item level cannot expect to adequately serve their customers or successfully execute a competitive omnichannel retail strategy,” said Nick Finill, senior analyst at ABI Research.

The good news is that with computer vision use cases maturing, artificial Intelligence tools becoming more powerful, and RFID technology demonstrating major ROI, retailers are now able to approach 100% inventory accuracy — enabling a transformation of the industry. chainstoreage.com

Online retailers are using empty mall spaces to test products
Mall operators are teaming up with startup programs to offer startups co-working spaces, networking and mentorship possibilities. In November, the Pennsylvania Real Estate Trust and incubator 1776 will open a retail incubator inside the Cherry Hill Mall, and for the past three years, Westfield has been using space in the Westfield San Francisco Centre shopping mall to connect startups with member retailers.

With big-box retailers closing stores, operators are exploring new uses for mall spaces to cope with a six-year high in mall vacancy rates in the U.S. — reportedly 8.6 percent in the second quarter of 2018. Beyond giving new digital companies an entry point to the physical retail world, companies can test products with mall customers. digiday.com

Amazon Could Reportedly Release A Shorter List Of HQ2 Finalists This Month
Rumors are swirling that Amazon could release a second shortlist of finalists in the running for its $5B second headquarters as early as this month, the New York Times reports. Times sources speculate that the move could be an attempt to get cities to further sweeten their incentive packages to land the headquarters and its estimated 50,000 employees. bisnow.com

Trucking’s Tight Capacity Squeezes U.S. Businesses
More companies are pointing to rising freight costs as a drag on earnings and growth, as trucking companies raise rates at a historic pace and one says finding trucks is getting ‘ugly’. wsj.com

Smoke from the California wildfires is spreading 3,000 miles to New York City
Take a look at this forecast model from the National Weather Service. It shows how the smoke from the wildfires scorching California is traveling thousands of miles. In this case, all the way to New York City -- about 3,000 miles away.

The weather service uses an experimental model that forecasts the spread of smoke from wildfires across the country. It says winds lift the smoke up and carry it across the US. And it doesn't stop there -- some of the particles move even beyond the East Coast.

The smoke in the east is more than a mile above the surface. When it's that high and stays there, the health risks are minimal, according to the weather service. But if it's pulled down by the jet stream, it can cause unhealthy air quality. cnn.com

Shasta County, CA: DA's Office reports 15 cases of looting in counties/cities affected by fires

Rite Aid Foundation donates $50K to assist California wildfire relief efforts

J.C. Penney to open 500 baby shops amid closure of Babies R' Us

Aldi to go from 1,800 to 2,500 U.S. stores by 2022

San Francisco's luxury home furnishings retailer Gump's files for bankruptcy

Coming to Vegas: Nation’s ‘first’ cannabis superstore


Quarterly Results
Ingles Markets Q3 comp's up 1.8%, net sales up 5.1%
Canada’s Leon’s Furniture Q2 comp’s up 0.4%, revenue up 1.5%

CAP Publishes New Study of Retail Crime Incidents in 6 Major US Cities

In this study, you will learn 209,907 reasons why CAP Index is the leading authority for identifying retail crime risks. CAP Index's customers will benefit from an enhanced ability to benchmark store-specific crime experiences against over 200,000 address- specific events including robbery, burglary, and shoplifting.

Contact our team of crime risk specialists to learn how leveraging key industry insights and concrete data can empower you to implement successful data-driven loss prevention strategies.

www.capindex.com

Toll-Free: 800-227-7475 | Domestic: 610-903-3000 | International: 001-610-903-3000

Innovation and Action

Episode 5

Garret King, Regional IS Sales Manager, Cam Connections, a Division of ADT/Protection 1

In order to better drive innovation, collaboration and evaluation, the LPRC establishes ongoing working groups and action teams. Working groups innovate and field-evaluate current and emerging procedures and technologies that apply across retailer type, while action teams integrate similar retailers to systematically attack common problems.

Another form of research they do is with their iLab. The LPRC Innovation Lab offers a unique place for their members to come and see the latest technology and how it works together to help prevent and detect theft.

In this 14-minute video, Garret King from Cam Connections explains how the LPRC's Innovation Chain works - bringing ideas to life from the iLab to stores and distribution centers to larger field tests that produce validated, actionable results.

Thank you to Cam Connections, a Division of ADT, for having the vision and commitment to the industry for sponsoring this entire educational series!
 

e-commerce
Sponsored by The Zellman Group

No Ifs, Ands or Bots: How Bad Bots are Supercharging Account Takeover Fraud
Given the massive amount of information contained in an average hack, going through it manually to validate useable credentials would not be feasible. Enter bots. The recipient of bulk data wants to validate the username/password combinations on as many sites as possible. So they load up specially programmed bots (created by still other members of the fraud value chain—another specialty) with the thousands or millions of stolen credentials they purchased on the Dark Web and attack sites around the Internet.

The bots then engage in credential stuffing—automatically testing those credentials to see which accounts they can successfully log into. The credential stuffer then sells the smaller list of valid account credentials (either individually or in chunks) for much more than they paid for the original bulk list.

Certain types of companies are especially likely to be targeted by bots with malicious aims. Of the top six industries that experience the highest percentage of bad bot traffic on their websites, four are in the business of providing products or services that require at least some level of digital delivery, according to another recent report.3

Traffic generated by bad bots accounts for more than 53 percent of all visits to online gambling sites, more than any other merchant vertical, the report said. Airlines, ranked second at 44 percent, and ticketing sites (fifth at 23 percent) bracket financial sites and healthcare as the industries with the most bad bot activity as a share of total traffic. E-commerce retail ranked just behind ticketing, with more than 21 percent of activity on those sites originating from bad bots.

Bad bot activity is not restricted to credential stuffing (e.g., gambling, airline, ticketing and e-commerce all experience price scraping by competitors via bots), but it is a significant activity and leads directly to account takeovers. cardnotpresent.com

Cryptocurrencies: here’s what online retailers need to know
“Cash, credit, or Bitcoin?” Ten years ago, this simple question would’ve caused the majority of shoppers to scratch their heads at checkout. Today, however, over 60% of consumers are aware of digital currency—a fact that’s pushing online merchants to start exploring the future of payments.

More so than anything else, the rise of cryptocurrencies has put the spotlight on our evolving definition of “currency.” Consumers are increasingly receptive to non-traditional forms of payment and will make intentional choices to pick retailers that are more accommodating of them. As a result, understanding the nuances of cryptocurrencies is not only a valuable asset, but will lead to long-term success, growth, and customer loyalty in the highly-competitive world of e-commerce. Here are three ways to help your business ride the cryptocurrency wave, and keep up with changing payment trends:

1) Evaluate whether accepting cryptocurrencies are right for your business

2) Understand the Challenges of Digital Currency

3) Look Beyond Cryptocurrencies...and at Blockchain  Read more at digitalcommerce360.com

Walmart Makes Online Returns Easier
In its battle with Amazon, Walmart tries to make it easier for online shoppers to return their unwanted purchases without upsetting sellers

Starting this fall, customers buying items from third parties on Walmart.com will be able to print shipping labels directly from the website and clearly see the return policies for individual items online, according to a memo sent to sellers and obtained by CNBC.

Sellers on Walmart's marketplace will soon be able to use the company's "'Returns Shipping Service,' which offers special discounted shipping rates," the memo said. Sellers will still have the ability to to set returns windows and shipping fees. cnbc.com

QVC online sales up 8% in Q2

Zulily.com sales up 13% in Q2

Ecommerce to Make Up Nearly 10% of Back-to-School Sales

Amazon’s U.S. Sales Nearly Tripled on Prime Day 2018, Finds New Profitero Study

Amazon Captures 5 Percent of American Retail Spending. Is That a Lot?

L’Oréal looks to drive up ecommerce sales in AR partnership with Facebook
 

ORC News
Sponsored by Auror
 

Mount Vernon, NY: $1M Nationwide Cellphone Fraud Ring Busted In The Hudson Valley; 12 Arrested
With the arrest of seven people Thursday, federal officials say they have cracked a 4-year scheme to steal cellphones and other electronic devices so sophisticated that its leaders created a how-to video for their co-conspirators. It played out nationwide with a hub in Mount Vernon, New York.

Prosecutors accuse 12 people in a conspiracy to steal cellphones, iPads and other small electronic devices by hacking into more than 3,300 customers' accounts and stealing their identities to get new "upgrades" for small upfront fees. The victims included both customers, whose identities were stolen and/or whose accounts were accessed, and cellphone service providers, which typically bore the financial losses. The conspirators operated in New York and the Dominican Republic and on the Darknet, prosecutors said. justice.gov

Laval, Quebec, CN: Thieves steal $500,000 worth of Hockey Equipment from Quebec sports store
Police say brazen thieves have managed to steal a half-million dollars worth of goods, mostly hockey equipment, from a sports store north of Montreal. Authorities in Laval says the theft took place between closing time Sunday evening and 8 o'clock Monday morning, when employees returned to find the Rousseau Sports store ransacked. Const. Evelyne Boudreau says a full inventory has to be done by the owners, but that mostly hockey equipment was taken. There was an alarm on site, but exactly what happened is unclear as there was extensive damage inside the store and in the storage area. timescolonist.com

PCSO on hunt for the ‘Not-So-Fabulous Five’; Lowe’s thefts in 11 counties
The Polk County Sheriff’s Office has issued a “Wanted” announcement for five people on multiple charges related to racketeering and grand theft. According to a PCSO Facebook post, the department’s Organized Retail Crime Unit is looking for five people who worked together in bilking more than $30,000 from Lowe’s Home Improvement stores between May 1 and June 10. Their operation involved fraudulent purchases, returns and gift cards.

A total of 40 separate fraudulent purchases were made at Lowe’s stores in 11 counties throughout Florida, including Polk. All five members of this criminal group have active warrants for racketeering, conspiracy to commit racketeering, grand theft, trafficking in stolen property, cheating and altering identification marks. They are believed to have left Florida, perhaps heading northeast. Dubbed the “Not-So-Fabulous Five”, sought by PCSO are: Miguel Royal of Maple Shade, New Jersey; Anastasia Torres of Maple Shade, New Jersey; Martin DeSilva of Schenectady, New York; Sofia Asano of Rego Park, New York; and Eric Fisher of Philadelphia, Pennsylvania. theledger.com

Grand Forks, ND: Walmart Associate accused of embezzling $12,000, sending money to Nigeria
Heather Lee Hill, 44, is charged with felony theft and could face up to 10 years in prison and a $20,000 fine if convicted. An affidavit for her arrest said the cash register Hill operated was repeatedly missing money during the last few months, adding up to about $12,000. Managers at the store confronted her, and the report said she admitted to stealing cash every day during the last few months. Hill allegedly handed over $750 she'd stolen Tuesday to managers. Police found several gift cards in Hill's car that she said were purchased using the stolen money. A court document said she allegedly sent nearly $4,000 to Nigeria via a Western Union wire transfer. She also allegedly told police she used the money to pay bills and her parents, the affidavit said. grandforksherald.com

Polk County, FL: Men returned Play-Doh in hard drive boxes to steal $6,000 from Target
The PCSO Organized Retail Crime Unit has issued warrants for the arrests of two suspects wanted in fraudulent returns at Target stores located in Orange, Osceola, Polk, Seminole, and Volusia Counties. According to the warrants, between January 16-18, 2018, Jose Rivera, Jr., purchased 69 Seagate brand external hard drives from 16 different Target stores in the aforementioned counties, and Rainer Bentulan returned 69 Seagate brand external hard drives using the receipts. Once the boxes were opened, however, Target personnel discovered Play-Doh inside, instead of hard drives. The total value of the theft is $6,159.

The weight of the boxes was similar to the weight they would be had they contained the actual hard drives. PCSO detectives met with the Florida Attorney General’s Office, and authored arrest warrants for both suspects. They are being charged with organized scheme to defraud and conspiracy to commit organized scheme to defraud. Both suspects are believed to be in Orange County, and PCSO detectives are working with the Orange County Sheriff’s Office and Orlando P.D. to locate and apprehend the suspects. wtsp.com

San Francisco, CA: Burglars steal 21 Bicycles valued at over $60,000; store was also hit last year

Lewisburg, PA: Gas Station Employee busted for $12,000 Lottery Theft; lied to get the job, extensive criminal history for nearly 20 years

Retail Crime News
 

Salem, MA: Man charged with 9 Felonies after Macy’s Armed Robbery, Walmart shooting in June
A Salem man has been charged with nine felonies that stem from two incidents in late June where he reportedly robbed a Macy's employee at gunpoint and shot a man outside a Walmart. Jerry Borrego, 48, is accused of first-degree assault and robbery, two counts of attempted murder and felon in possession of a firearm, and three counts of unlawful use of a weapon. According to a Marion County arrest warrant the June events proceeded as follows: Salem Police officers responded to a report of an armed robbery at Macy's around 8 p.m. June 23. An employee told police Borrego and a woman later identified as Natali Tavizon stole several items from the store, including a vacuum valued at $171. When the employee tried to confront the two in the parking lot, Borrego allegedly pulled out a silver handgun and pointed it at the employee, telling him to leave. The employee retreated back into the store while Borrego and Tavizon fled the scene. statesmanjournal.com

Manhattan, NY: “Broadway Bandit” Convicted In Federal Court For 2017 Robbery Spree

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There is as much – if not more – to learn from something that didn't work as something that did. Virtually every one of those experiences is a life lesson and goes into making you a better leader for tomorrow. The issue is how you handle it today and how you handle it in an interview is critical and can have a major impact on how you're viewed today and how you're viewed after an interview. We all have to deal with failure and it's better if you're the source of the information than someone else. Hiding it, ignoring it, minimizing it, or spinning it almost always leads to negative perceptions, skewed opinions, and more varying interpretations. It's best to anticipate the concerns and accentuate the positive – both of which are easier said than done.

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