The D&D Daily Mobile Edition
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8/1/19 d-ddaily.net

 
 


 

 


In Case You Missed It

 July's Moving Ups

41 New Senior LP's - 29 Appointments - 12 Promotions

Advance Auto Parts named Alycia Taylor, CFI Director of Asset Protection
Allied Universal named Carlos Perez Vice President of Business Development
Appriss Retail named Cheryl Blake Division Leader
Appriss Retail named Kathleen Garner Director of Training & Implementation
Asbury Automotive Group promoted Scott Perry to National Asset Protection & Risk Manager
Benjamin Moore & Co. named Toni Ann Gelormino Corporate Security Manager
Best Buy promoted Michael Zambrano to Profit Protection Sr. Manager
Best Buy promoted Joe Holmes to Senior Manager, Profit Protection - Technology & Analytics
Best Security Industries Inc., a Prosegur Company, named Carina Lewis Senior Director Global Sales
BJ's Wholesale Club named John Weisert Director of Risk Management
Bose Corporation named James Nagle Director, Global Security
Boston Market named Christopher Mukhar Corporate Manager - Loss Prevention
Domino's named Francis Florio Safety and Loss Prevention Coordinator
EasyPark named James Slessor Chief Operating Officer
EPIC Risk Consulting named Jon Williams Managing Director
EPIC Risk Consulting  named TJ Rosenberg Managing Director
EPIC Risk Consulting  named Dale Smith Managing Director
Follett named Derek Lanni Manager of Fraud Investigations
General Mills promoted Nate Pearson to Senior Manager, Global Security
Giorgio Armani promoted Martin Hengst, CFI to Senior Director - Loss Prevention/Asset Protection
Goodwill Columbus named Mark Trimmer, CFI Director, Loss Prevention and Safety
HMSHost promoted Dave Adelman to Director of Loss Prevention
International Organization of Black Security Executives named Yvonne Rouse President
Kroger Co. named Sonya Hostetler President of Nashville Division
Lenscrafters named Aaron Hancart, CFI Director of Operations - Inventory Management
Microsoft promoted Gerard Fredo to Senior Retail Security Manager
Mission Dispensaries named Lou Rico Director of Security and Safety
Monro, Inc. named Karla Hock VP of Risk and Safety Management
Netflix named Shelley B Director, Security Operations
Netflix named Jessica Tang Director, Data Privacy and Security
Retail Business Services promoted Jim Cosseboom to Director of Asset Protection
Ross Stores promoted Adam Eaton to Director of Investigations
Secure Utility named Jay Stuck North East Regional Sales Manager
Signet Jewelers promoted David Collins, CFI to Director of Loss Prevention
Signet Jewelers promoted Chris Hackler to Vice President of Asset Protection - Global
Staples Canada named Paul Trickett National Director of Asset Protection
Starbucks promoted Cheryl Steele to VP Global Security & Resilience (CSO)
Starbucks named Mark Davidson Director, Risk Intelligence and Crisis Management
VOLO named Robert Oberosler VP of Sales and Marketing
Walmart named Dave Ferguson Sr. Director Risk Intelligence, Global Security
Yum! Brands named Raul Ramirez Senior Manager of Asset Protection & Safety


Mark Stebbe promoted to  Vice President of Asset Protection for Burlington Stores
 Previously Mark was the retailer's Territory Director of Loss Prevention for over nine years before this promotion. He's held various senior level loss prevention leadership roles throughout 16 plus years in the industry including District Director of LP and Director of Stores LP for Macy's, Regional Director of LP for Robinson's-May, Director of LP for Meier & Frank, Regional Director of LP and Regional LP Manager for Famous Barr and LP Manager for LS Ayres/Famous Barr. Mark earned his Bachelors Degree in Business Management from University of Phoenix. Congratulations Mark!

 Doug Newsome named Vice President of Administration for Goodwill Industries of Middle Georgia and the CSRA
 He was previously the VP of Support Services for Goodwill Industries of Upstate/Midlands South Carolina, and held various other senior roles throughout his 11 years there, including Vice President of Loss Prevention & Information Technology, and Director of LP. He has also held loss prevention leadership roles for Jo-Ann Stores as Regional Loss Prevention Manager, CompUSA as Divisional Director of Loss Prevention, and Dollar General as Regional Asset Protection Manager. Doug earned his Bachelors of Science degree in Justice Studies from Georgia Southern University and his Masters of Business Administration from the University of Phoenix. Congratulations Doug!


See All the Executives 'Moving Up' Here   

Submit Your New Corporate Hires/Promotions or New Position 
 


 


 

Johnson Controls and Punch Technologies, Inc. Collaborate to Deliver Safety Communication Technology
All-in-one safety communications platform offers businesses faster, more effective emergency management and communication

Punch Technologies, Inc. and Johnson Controls have finalized an agreement to bring an innovative safety communications platform to market. The platform, which can be integrated into businesses’ existing security systems, provides the opportunity to more easily and effectively communicate with employees, emergency responders and other surrounding businesses in the event of an emergency incident. Under the terms of the agreement, Johnson Controls will be the primary distributor of PunchAlert by Punch Technologies, Inc.

PunchAlert, launched in 2014, has already gained traction in the United States and Canada with both public and private organizations. The PunchAlert platform is designed to continuously innovate and solve customer pain points based on insights gained from partnerships. Building on its portfolio of offerings, Punch Technologies, Inc. will also launch Rescue, the most advanced safety wearable ever, in the first quarter of 2020. globenewswire.com


Retail Chief Ethics & Compliance Officers Meet at Best Buy HQ
Group Discusses Integrating Compliance into the Business

RILA recently held a meeting of its Compliance Council, comprised of members’ chief ethics & compliance officers, at the headquarters of Best Buy in Richfield, MN. The meeting’s agenda had two major themes: 1) integrating compliance into the business; and 2) privacy and other emerging compliance risks. Members also benchmarked and shared company experiences with key industry compliance challenges with retail compliance peers. rila.org

Security-Net expands geographic reach, welcomes two new members
Security-Net, Inc., a network of leading security system integrators, is welcoming two new members, providing the organization with important geographic reach in the New York, New Jersey and Illinois areas. These two new additions increase Security-Net’s membership to twenty. New members include FE Moran Security Solutions, headquartered in Champaign, Illinois and Care Security Systems, based out of New York City. Their addition to Security-Net will bring extensive expertise in a diverse array of markets including government, education, residential and commercial. security-net.com

Lowe’s Lays Off Thousands of Store Workers
Home-improvement chain will outsource maintenance, assembly jobs as retailers scrutinize labor costs.

The home-improvement chain notified maintenance staff and assemblers that put together grills, wheelbarrows and other products that they were being laid off, according to employees. Those roles will be taken over by third-party companies, the employees said.

Each of Lowe’s roughly 2,000 U.S. stores has several staff members doing these jobs. Workers are able to reapply for open positions with the company, the employees said, but aren’t guaranteed the same hourly pay.

The move is a sign that new CEO Marvin Ellison plans to continue to cut costs aggressively to improve profits at the chain. Earlier this year, the company lowered its profit targets for the year. wsj.com

Editor's Note:  Ellison is known for controlling cost with an iron fist and reaching his profit goals regardless. While at Penney's one quarter, he froze all in-store expenses for a short time right before a quarter ended in order to do the same.

This is a brilliant move when you think about it. End of season for home improvement, cut high cost jobs across the board with less inventory of that category moving and outsource it. Like seeing the three man road crew standing around with one shovel. If you're not selling it why do you need employees assembling products like grills. Common sense move.

GameStop Lays Off Dozens of Regional Managers & 'LP Leaders'
“Unfortunately, with these changes, there are more than 50 field leaders who have been impacted and will be leaving the GameStop team,” it continues. “This includes regional, district, HR [Human Resources, and LP [Loss Prevention] leaders. These decisions are not easy, but necessary to help us reduce costs to enable investment in revenue-driving initiatives that will help grow the business once again.”

“It was wide spread. 50-plus DLs [District Leaders], 6 RLs [Regional Leaders], multiple Hr [Human Resources] and LP [Loss Prevention] staff,” the person said in an email. The individual believed that most of the people targeted in the layoffs were high paid District Leaders, responsible for coordinating several individual stores, as well as under performers. kotaku.com

Cook County, IL: Raising the threshold for felony retail theft charges to $1,000 in 2016 has driven down incarceration rates
According to a new report by reform advocates defending Cook County State's Attorney Kim Foxx's record, the number of people sentenced to incarcerations declined 19% last year — dropping from 12,262 in 2017 to 9,941 in 2018 — while FBI statistics showed reports of violent crimes in Chicago dropped by 8%.

The report says a major factor in the decline in incarceration rates was Foxx’s decision shortly after taking office in December 2016 to raise the bar for felony retail theft charges from $300 to $1,000.

Under that last two years of the previous Alvarez administration, 6,010 cases were charged with felony retail theft. During the first two years of the Foxx administration, just 1,540 cases were charged with felony retail theft, a decrease of 74%. The report uses information from a new data portal on felony charges released by Foxx’s office earlier this year.

Foxx also increased by 25% the number of people referred to diversion programs, where felony convictions are waived if individuals provide restitution or complete substance abuse treatment programs.

“If people have accepted responsibility for retail theft or drug possession, jailing them is not necessarily the best choice,” since it “makes it much harder for those individuals to stabilize their lives,” said Kristi Sanford of Reclaim Chicago. chicagoreporter.com

Editor's Note: They fail to mention she's come out against even prosecuting shoplifting cases, but she and the article's author are quick to take credit for lowering incarceration rates.

Security Industry confidence skyrockets, SIA reports
Security industry professionals are predominantly confident in their business outlooks.

Special focuses of the July 2019 SMI include:
● A continuously climbing SMI for security consultants;
● Despite other sectors' increases, a dip in confidence for the video surveillance SMI;
● Integrators increasing spending among decreases in overall confidence in business conditions; and
● Expected security spending increases in government and education.

SIA noted that multiple respondents said that there is a strong demand from customers for security system upgrades, as well as new installations, while others pointed out the strong acquisition activity currently happening within the security market. And while the responses were mostly positive, some pointed out what they see as current issues in the industry. “While the economy appears strong, we’re seeing a lot of pressure to cut prices.”

When SIA asked which vertical market they think has the most potential for increased security spending in the next five years, many respondents to the July SMI answered government and education, with 24 percent answering government, and 21 percent answering education. Other answers included healthcare (17 percent), cannabis (10 percent), office buildings (7 percent) and energy (3 percent). securitysystemsnews.com

Editor's Note: Retail not mentioned anywhere in this report.

Suffolk County, NY: $30M class-action lawsuit by pawn shop owners
Police improperly seize store items, don't return them
Ten stores and pawn shops that deal in second-hand jewelry have sued Suffolk County in federal court, claiming police routinely seize merchandise on suspicion the items might be stolen, but don't return them and harass store owners who try to get the items back.

It's the second such suit filed against the county this year, and this one seeks class-action status on behalf of all 205 such stores in the county. The suit seeks more than $30 million in damages.

County law requires precious metals dealers to register anything they buy, which is then entered into a database controlled by the police department. Police can use that database to look for items that have been reported stolen or might play a role in some other criminal case.

The suit says police officers and detectives go further, using the database to inspect items in stores and take gold, jewelry, gems, watches and other items — seizing them without offering a reason or a search warrant.

In more than 3,000 cases, according to the suit, the property that was seized "has simply disappeared," thanks to poor recordkeeping. newsday.com

Amazon Facial Recognition Takes a Hit
Amazon: Ring's free "neighborhood watch" app. is racial profiling
Amazon partners with 200+ law enforcement agencies
to use its Ring home surveillance system
At least 200 law enforcement agencies around the country have entered into partnerships with Amazon’s home surveillance company Ring, according to an email obtained by Motherboard via public record request. Partnerships between Ring and law enforcement agencies, like local and county police departments, typically involve the company donating free doorbell cameras to police and providing them with a Law Enforcement Neighborhood Portal.

Motherboard has reported that Neighbors, Ring’s free “neighborhood watch” app, has an issue with racial profiling. The app allows people to post about “Suspicious” people or “Strangers” in their community. When Motherboard documented every post on the app for three months in a 5-mile radius from our Williamsburg office, Motherboard found that the targets of these posts are usually people of color. Unlike the Law Enforcement Neighborhood Portal, which is available only to police, Neighbors is available to the general public. vice.com

Gucci Hires Diversity Chief, Former MLB Exec, in Response to Recent Controversy
As part of its response following the release earlier this year of a balaclava sweater resembling blackface, Gucci is seeking to change its internal culture and global brand strategy. They company has hired Renée Tirado to be global head of diversity, equity and inclusion, reporting to brand CEO Marco Bizzarri, according to several news reports. She arrives from Major League Baseball, where she has been chief diversity and inclusion officer since 2016, according to her LinkedIn page. retaildive.com

Workplace Safety/Violence Takes Lead Concern
U.S. Department of Labor Launches Redesigned OSHA Whistleblower Protection Program Website
WASHINGTON, DC – The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) announced today the recent launch of a redesigned website for its Whistleblower Protection Program. The interactive, streamlined design highlights important information and data on more than 20 statutes OSHA enforces.

The redesign includes a new homepage with a video that showcases industries the program covers, and menu options that allow employers and employees to easily find information about their rights and responsibilities. Users can access information on protected activities, filing deadlines, and resources based on subject/industry or statute. OSHA used feedback received at recent whistleblower stakeholder meetings to inform the redesign.

Under OSHA’s Whistleblower Protection Program, employees may file whistleblower complaints with the Agency if they believe they have been retaliated against for engaging in protected activities related to workplace safety and health, airline, commercial motor carrier, consumer product, environmental, financial reform, food safety, motor vehicle safety, healthcare reform, nuclear, pipeline, public transportation agency, railroad, maritime, and securities laws.

For more information on whistleblower provisions, visit the Whistleblower Protection Program webpage at www.whistleblowers.gov. govdelivery.com

Top 10 Retail Center Experiences
In a search for innovators in experiential retail, Chain Store Age asked readers to nominate retail centers worthy of being named among the Top 10 Retail Center Experiences in the nation. Some you’ve heard of, some are fairly new, but all the members of this list have one thing in common: They know how to provide superior shopping, dining, viewing, or congregating experiences to customers and, as a result, attract scads of them. chainstoreage.com

#1 - Easton Town Center
#2 - Northpark Center
#3 - Avalon
#4 - Westfield Garden State Plaza
#5 - Mall of America
#6 - Destiny USA
#7 - Chestnut Hill Square
#8 - Eton Chagrin Boulevard
#9 - West Edmonton Mall
#10 - Woodfield Mall


#1 - Easton Town Center in Columbus, OH

Once a retail shrine , flagship stores lose their shine

Trump says US will hit China with new round of tariffs next month

Biometrics: Dismantling the Myths Surrounding Facial Recognition

U.S. Biggest Mall Operator: Simon Property Group Could Buy More Retail Brands

Meijer Expands ‘Shop & Scan’ Checkout Option To All Ohio Stores

 

The D&D Daily's Exclusive

Mid-Year Retail Fatalities - ORC -
Robbery - Jobs Reports are Out
New Fatalities Trend
 Read them Here!

Mid-Year Sr. LP - AP Jobs Report - Monday
Busiest 2 Quarters in Years
See the Results & How it Compares
to Years Past



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Spotlight on S-TRON
 

Purple Heart Veteran & S-TRON Warehouse Logistics Manager Receives Gift of a Lifetime: A Mortgage-Free Home on Long Island


Pictured center, left to right, are Kevin Palacios, Warehouse Logistics Manager at S-TRON,
and Pete Matchull, President of S-TRON.
 

Kevin Palacios, the Warehouse Logistics Manager for S-TRON, received a gift he never could have expected on Tuesday, June 25, 2019. The Fairway Foundation gave this twice-injured, Purple Heart vet the well-deserved gift of a mortgage-free home.

Steve Probst with Fairway Independent Mortgage Corp. said that the Fairway Foundation spent the last five years raising the $200,000 necessary to make this dream come true. The home was fully furnished and completely renovated.

Volunteers of the Foundation realize how incredibly difficult it is for our veterans to re-integrate into society after careers in the military and for many, the desire to own a home is simply a dream. Our military service members don't make huge salaries and need a place to live when they return home. Many of these veterans need special accommodations for injuries they received resulting from their military duty.

Palacios, a single father, admitted that finding housing has been difficult since getting out of the military in 2012. Wendy Lepkoff, a board member of the National Association of Remodeling Industry, explained that giving a free house to someone such as Palacios is just one way Americans can thank veterans for their sacrifice to our country. Kevin, we thank you for your service and that of millions of other military veterans.

Click here to see what makes S-TRON different

 

 

 


Two Leading Cybersecurity Organizations Issue Joint Bulletin
on Threat of Online Skimming to Payment Security
 PCI Security Standards Council (PCI SSC) and the Retail and Hospitality ISAC
Join Forces to Highlight Growing Threat
Today the PCI Security Standards Council and the Retail & Hospitality ISAC (https://rhisac.org/) issued a joint bulletin to highlight an emerging threat that requires urgent awareness and attention. The full bulletin can be viewed here.

What is the threat?

A growing threat that all merchants and service providers should be aware of is Web-based or Online Skimming. These attacks infect e-commerce websites with malicious code, known as sniffers or JavaScript (JS) sniffers and are very difficult to detect. Once a website is infected, payment card information is “skimmed” during a transaction without the merchant or consumer being aware that the information has been compromised. pcisecuritystandards.org
 


Cisco pays $8.6M
Whistleblower discloses security flaws in 'Flagship' Video Surveillance System
James Glenn, a video surveillance expert working for a Cisco reseller in Denmark, alerted Cisco to security faults in its Video Surveillance Manager system. Now he stands to gain a share of Cisco’s multi-million dollar settlement with the US government.

Cisco Systems has agreed to pay $8.6m after being accused of knowingly supplying video surveillance technology containing serious security vulnerabilities to the US federal and state governments.

The case, brought by a former employee of a Cisco partner company in Denmark, is the first successful cyber security complaint to be brought against a US technology company under US whistleblowing legislation.

Cisco Systems has agreed to settle allegations filed under the False Claims Act that it knowingly sold video surveillance software that exposed federal, state and local government agencies in the US to the risk of unauthorised access and tampering for at least four and a half years.

The company supplied the software to agencies including the US Department of Homeland Security, the Secret Service, the Army, the Navy, the Air Force, the Marine Corps and the Federal Emergency Management Agency (FEMA).

According to a complaint unsealed today in the the New York Western District Court, Cisco allegedly failed to disclose known vulnerabilities in the software,  which could have given hackers access to the computer networks of sensitive government agencies, schools and hospitals, despite internal warnings.

Lost job after blowing the whistle

Video surveillance expert James Glenn, who worked for Cisco reseller NetDesign in Copenhagen, Denmark, alerted Cisco’s product security incident response team to serious vulnerabilities in flagship video surveillance software in October 2008. computerweekly.com

 Retailer Rolls Out RFID Across 1,000 Stores This Year
"Our biggest challenge - is to move staff members from being stock counters to merchants"
The Foschini Group has committed to deploying RFID technology across its brands, beginning with its menswear brand Markham, throughout South Africa and beyond, in order to bring inventory accuracy above 95 percent.

TFG's goal is to bring its inventory accuracy to between 95 and 98 percent, thereby preventing out-of-stock events in stores, while enabling "buy online pick-up in store" (BOPIS) sales in the near future. The program was launched in February 2019, and the company expects to have the technology live at 1,000 stores by the end of this year. rfidjournal.com

 RFID Brings Gains to Small Apparel Brand
Southern Fried Cotton, which opted to leverage a technology more commonly deployed by big companies, has brought its customer chargeback rate down by 98.8 percent, increased its warehouse efficiency and achieved an ROI within less than a year.

American clothing brand Southern Fried Cotton (SFC), a small but growing company located in South Carolina, has leveraged an RFID system to automatically capture data about what is being shipped for each order. The solution is designed to prevent errors and increase efficiency at its wholesale location in Clemson, S.C.

Southern Fried Cotton's wholesale efforts began in 2014 for store boutiques in South Carolina and North Carolina, and while it originally sold product with 30 retailers, that customer base is now close to 400 across 18 states. SFC's introduction to RFID came with a request to tag its products with EPC UHF RFID tags from one of its large retailer customers. However, the company saw an opportunity to benefit from the tags as well, recalls Traci Harrington, SFC's wholesale account executive.

The company had a challenge to overcome: costly chargebacks for orders that customers claimed were incorrectly packed. That cost could be as much as $100 per carton. rfidjournal.com

 Survey Shows Tensions Between CFOs and CIOs
Fewer CFOs are aligned with their companies’ chief information officers than are any of the other key C-suite members, according to a new study. Fewer than a third of finance chiefs are deeply aligned with their IT leaders, whom CFOs see as growing less able to track the impact of new technologies. cfo.com

 Every minute, $2.9 million is lost to cybercrime
Cybercriminals cost the global economy $2.9 million every minute last year, a total of $1.5 trillion, according to RiskIQ.

Top companies pay $25 per minute due to security breaches. Additional malicious activity includes:

● $1,930: the cost of hacks on cryptocurrency exchanges every minute
● $17,700: lost from phishing attacks per minute
● $22,184: the projected by-the-minute cost of global ransomware events in 2019
● 8,100: identifier records compromised every minute
● 7: malicious redirectors detected each minute
● 2.4: phish traversing the internet per minute
● 0.32: blacklisted apps by-the-minute
● 0.21: Magecart attacks detected every minute helpnetsecurity.com

 Google Cloud Debuts New Security Capabilities
Updates include Advanced Protection Program for the enterprise and general availability of password vaulted apps in Cloud Identity and G Suite.

Google is bringing its Advanced Protection Platform, designed to boost security for high-risk individuals, to G Suite, Google Cloud, and Cloud Identity customers. Businesses can opt to enroll users at greatest risk for targeted attacks — for example, C-level execs, IT administrators, and employees in industries like finance or government, which are typically more security-sensitive. darkreading.com

 Flaws allow attackers to bypass payment limits on Visa contactless cards
These findings are significant because contactless payment verification limits are used to safeguard against fraudulent losses, which have been increasing in recent years.

The attack works by manipulating two data fields that are exchanged between the card and the terminal during a contactless payment. Predominantly in the UK, if payment needs an additional cardholder verification (which is required for payments over 30 pounds in the UK), cards will answer “I can’t do that,” which prevents against making payments over this limit.

Secondly, the terminal uses country specific settings, which demand that the card or mobile wallet provide additional verification of the cardholder, such as through the entry of the card PIN or fingerprint authentication on the phone.

Both of these checks can be bypassed using a device which intercepts communication between the card and the payment terminal.

This attack is possible because Visa does not require issuers and acquirers to have checks in place that block payments without presenting the minimum verification. helpnetsecurity.com

 Valentine's Day is Sextortion Day
Sextortion Email Scams Rise Sharply
According to Symantec, between January and the end of May this year, it blocked some 289 million scam emails, many of them involving so-called "sextortion" attempts. Of these, about 30% were sent during a 17-day period around Valentine's Day. The blocked emails were written in English and a dozen other languages, including Chinese, German, Italian, and Japanese. darkreading.com

 

 


 

'Live in NYC' at The NRF Big Show 2019
Opening Comments

Today's Leaders Teaching Tomorrow's

Introduction with Gus Downing, Publisher & Editor, The D&D Daily and LPNN

LPNN’s 11th LIVE Season - filmed on Jan. 14, 2019 at the NRF Big Show in New York City - kicks off with another jampacked schedule featuring today’s LP/AP leaders teaching tomorrow’s. Follow along in the coming weeks as we bring you the LP industry’s only LIVE digital conference, designed to help you increase your knowledge, broaden your vision, and deliver better results in today’s rapidly changing retail world.

What's In Store For the Day

Quick Take Opening with MCs:

Joe LaRocca, VP & Senior Advisor, Loss Prevention, RetaiLPartners

Amber Bradley, Owner & Brand Strategist, Calibration Group, LLC

LPNN’s dynamic duo Joe LaRocca (@laroccaj) and Amber Bradley (@mycalibration) are back at it again, kicking off the fun with a preview of what’s to come in our latest marathon 8-hour LIVE broadcast. Tune in for their “Quick Take” videos with special guests throughout the day, as they bring their signature blend of laughs, facts, and everything in between.


 

 


 


 


The unsustainable cost of free returns

Brands are tightening up their famously lenient policies to combat rising costs.

In the early days of e-commerce, deep-pocketed companies like Amazon offered free shipping and returns to juice growth and help customers overcome their misgivings about ordering online. These standards have been adopted en masse by retailers, including debt-ridden Gap and Neiman Marcus, who can’t afford not to match the competition.

However, sustaining such initiatives is becoming increasingly unaffordable. E-commerce return rates have spiked 95 per cent in the last five years, according to Optoro. Happy Returns forecasts that the value of returned goods will rise from $350 billion in 2017 to $550 billion by 2020 in the US. The new normal has set off a costly and vicious cycle that even Amazon can’t withstand — alongside companies like Nordstrom and LL Bean, the e-commerce giant has tightened up its policies.

The cost of free returns
Retailers lose a third of their revenue to returns, says RSR Research retail analyst Paula Rosenblum. Fashion-focused retailers are hit particularly hard as customers swap in-store dressing rooms for the privacy of their own homes.

The expenses continue to mount once the apparel and footwear reach a retailer’s returns hub. About 10 per cent of what Happy Returns, a reverse logistics platform, sends back is donated or incinerated, according to chief revenue officer Glenn McMahon. These goods often end up on a warehouse shelf where they can take up space for up to two years before their disposition route is decided. This racks up costs, especially in the UK, where warehouse space is already scarce. The other 90 per cent is hand-sorted to assess potential damage, before being either steamed or dry cleaned and then sent to be restocked. All this results in time away from the shop window, increasing the risk that returned garments wind up on discount. Read more: voguebusiness.com

How is IoT Changing the eCommerce Game
Not slowly, but steadily, IoT is changing the way businesses conduct themselves. It is guaranteeing the success of e-commerce businesses, especially those in the retail sector. By 2020, the retail spend on the Internet of Things is expected to reach $2.5 billion. It is crucial for the players in the online space to leverage technology and offer products/services for a memorable shopping experience. Amazon has been providing a delightful experience to its customers through the Amazon Dash Button, a Wi-Fi connected device. The device assures you never run out of your everyday necessities.

According to the The International Data Corporation (IDC), the IoT market will be worth $1.7 trillion by 2020. IoT might be the biggest device market in the world by this time. This would represent twice the size of the combination of smartphone, PC, tablet, connected car, and the wearable market all together. But, the question here is how to unleash the potential of IoT for the ecommerce business. Read more: promotionworld.com

Snapdeal Says Barred 8,000 Sellers in Last 8 Months Over Counterfeit Products

Amazon offers Prime members an alternative to Stitch Fix

Online home goods sales soar 27.0% in 2018



 

 


 


 


Conway, SC: 1 stood lookout as they boosted nearly $14,000 worth of items from Walmart
Two men stole $13,500 worth of merchandise from the Conway Walmart, and police are now searching for the suspects. A loss prevention officer for the Walmart, 2709 A Church Street, reported the burglary to Conway police Monday. Surveillance video showed two suspects — both white men in their 50s — in the electronics department of the store, according to a police report. The suspect waited until an employee walked to the front of the store. Then, one of the suspects, according to the report, pried open a locked drawer while the other man kept watch. The suspects took 14 iPhones and put them into a cart covered by a shirt, according to the report. myrtlebeachonline.com

Westminster, MD: Woman charged with $5,500 theft from Ulta
A Baltimore woman was arrested Tuesday after allegedly stealing over $5,500 in merchandise from an Ulta store in Westminster. Latelle Denise Wheeler, 28, was charged with theft between $1,500 and $25,000, disorderly conduct and resisting arrest. She was released on $3,500 bail. baltimoresun.com

Salem, OR: Police arrest one TJX Shoplifting, Hit-and-Run suspect; other suspect remains at large
The Salem Police Department identified one of the suspect accused of shoplifting from a TJ Maxx store and hitting a cyclist while leaving the parking lot. On Wednesday, police said one of the two suspects accused of walking out of the store with armfuls of unpaid merchandise is 28-year-old Desiree Katherine LaMorte. Investigators say LaMorte was driving the getaway vehicle when she hit the bicyclist. Salem police, with the help of the Portland Police Bureau, arrested LaMorte on Tuesday. She faces charges of second-degree assault, felony failure to perform the duties of a driver, and second-degree theft. katu.com

Burlingame, CA: Two thefts at Apple store last week totaled over $20,000

Update: Evesham Township, NJ: Police continue to seek suspect in $15,000 Apple theft from Target

Elizabethtown, KY: Two women busted for $600 Felony Theft at Academy Sports

Dubuque, IA: Woman wanted for theft of 2 lap-top from Best Buy

Overland Park, KS: Surveillance cameras show thieves stealing jewelry in Overland Park
 


 


 


Shootings & Deaths

Kansas City, MO: Wendy's employee shoots, kills man
inside Midtown restaurant
A Wendy's employee in Midtown shot and killed a man after getting into an argument with him inside the restaurant Wednesday evening. Officers responded at 6:48 p.m. to the Wendy's at 31st and Main streets in response to a shooting. Medical crews found the shooting victim collapsed in the parking lot and rushed him to a nearby hospital where he died. The victim was a 23-year-old man. Police said the victim got into an argument inside the fast food restaurant with an employee. He walked behind the counter to confront the employee. They both pulled out guns and shot at each other. The employee was not hit by gunfire, according to the Kansas City Police Department. kansascity.com

Roy, UT: Medical Clinic: Armed Burglary suspect shot and killed by Police
Ogden Police Chief Randy Watt told reporters at a 9 a.m. press conference that the deadly incident took place about 1:50 a.m. when officers from an OPD K-9 unit were called to assist the Roy Police Department with an “in-progress aggravated robbery” at the Tanner Medical Clinic. “A night time cleaning crew member called 911 and reported that a male wielding a hammer had broken out a window and entered the clinic,” Watt said. “The caller retreated into the business and reported having barricaded herself in a back room.” The man was also wearing a mask.

Police and K9 Officers made entry and located the suspect. “The suspect refused commands to drop the hammer, and was engaged several times with less lethal rounds from a beanbag gun,” he added. As officers were positioning themselves adjacent to the office, the suspect suddenly emerged and rapidly advanced on the officers holding a knife “in a threatening position,” Watt said. “The contact was at such close quarters officers had no choice but to utilize their firearms to defend themselves,” Watt said. “The Ogden K-9 officer fired several rounds with his 9 mm duty pistol.” Narcotics taken in the clinic pharmacy burglary were found on his person, officials said. gephardtdaily.com

 DeKalb County, GA: Man killed in hail of bullets at gas station
DeKalb County police detectives are trying to find the gunmen who killed a man early Wednesday morning at a gas station. Investigators told FOX 5 News at least 20 bullets were fired at the CITGO gas station on Moreland Avenue. The victim, described as in his late thirties, died at the scene. fox5atlanta.com

 Pulaski County, AR: Teen killed in shooting outside liquor store
One teenager has died and another has been injured in a shooting in a liquor store parking lot. The Pulaski County Sheriff’s Office says it happened during a drug deal late Tuesday night outside the LSL Liquor Store. kark.com

 Update: Virginia Beach, VA: Customer who shot, killed a 7-Eleven Armed Robber won't be charged
A man who shot two robbers holding up a 7-Eleven store last week — killing one and seriously injuring the other — will not be charged, the commonwealth's attorney's office said Wednesday. The man, who has not been identified, was in the store on South Newtown Road at about 2 a.m. July 25 when two masked men rushed in with guns raised and demanded money. He was standing in the back of the store when he fired the shots, according to a witness. Michael Moore, 18, died from a gunshot wound to the torso, Ronald Lee Brookins, also 18, was shot in the neck. pilotonline.com

 

Robberies, Incidents & Thefts

Macon, GA: Children ages 12 and 13 arrested for Family Dollar burglary; connected to Academy Sports break-in
A 12-year-old and 13-year-old have been arrested for burglarizing a Family Dollar on Pio Nono Avenue. A Bibb County Sheriff's release says the teens burglarized the store July 25 around 2 a.m. Several individuals busted out the glass door, went inside, and stole food, clothing, and electronics. Investigators later recovered some of the stolen items outside the store. The 13-year-old has also been charged in connection with a burglary at Academy Sports on Eisenhower Pkwy in the early morning hours of July 25. wgxa.tv

Ventura, CA: Robbery Suspect Tries to Stab Guard With Sharpened Pencils at Vons Supermarket
A man who was being apprehended on suspicion of stealing items at a Ventura Vons late Tuesday allegedly tried to stab a security guard with sharpened pencils, police said. After the victim backed away, Soulas ran out of the store and was confronted outside by residents who restrained him, officials said. The guard was not injured during the altercation. vcstar.com

 Edwardsville, IL: Three charged in Cellphone store Burglary, may be tied to burglaries in 9 other cities
Police in Coles County have charged three men suspected of using large rocks to break into the T-Mobile store and Verizon store in Edwardsville and taking several cell phones and accessories. The Edwardsville burglaries are similar to burglaries in Mattoon, Collinsville, Highland, Effingham, Arnold, Mo., Ellisville, Mo., High Ridge, Mo., Fenton, Mo., and O’Fallon, Mo., all within the past few months. The burglary at the Edwardsville T-Mobile was April 10; the burglary at the Verizon store was June 3. thetelegraph.com

 Tulsa, OK: Cannabis Dispensaries are becoming a magnet for Crime
Across Oklahoma, cannabis dispensaries keep getting hit. Reports of several burglaries and break-ins since medical marijuana became legal last year. They are targets since most dispensaries are cash-only businesses. "It's unfortunate that it happens, but it does. They're not making themselves victims by any means," said Tulsa Police Officer Danny Bean. In the last 24 hours, at least two were hit. One in Oklahoma City, where almost $9,000 worth of marijuana was stolen. The other was overnight here in Tulsa. ktul.com

Los Angeles, CA: Former Postal Worker pleads Guilty to $240,000 Armed Robbery from USPS trucks
William Crosby worked with accomplices allegedly among them his half-brother, 28-year-old Myron Crosby of Inglewood to carry out one burglary and two armed robberies of postal trucks between August 2017 and March 2018, officials said. ktla.com

Cleveland, OH: Rally’s employee tried to throw hot oil onto woman at Cleveland restaurant
A Rally’s employee tried to throw hot oil onto a customer before an unidentified man shot at the woman outside the restaurant in Cleveland’s Buckeye-Shaker Square neighborhood. Ashley M. Burnell, 28, twice threw oil at a 20-year-old customer who argued with her in the restaurant’s drive-thru. The customer was not harmed in the incident. An unidentified man and woman, who appeared to know Burnell, then arrived in another car. The 20-year-old woman pepper-sprayed them before he pulled out a gun and fired a shot toward her, police reports say. cleveland.com

Mountain Home, ID: Walmart Associate charged with theft of $8,000 in cash

Las Vegas, NV: Man accused of writing more than $600K of bad checks to Casinos

Las Vegas, NV: Man arrested after car crashes into Smith’s grocery store

 

Sentencings

Ottawa, ON, Canada: Wendy's employee who burned down restaurant sentenced to nearly two years in jail
The employee who burned a Wendy’s restaurant to the ground last fall had been charged only days earlier for an attempted arson, and was ordered not to possess incendiary materials. But an Ottawa court heard Wednesday that Steven Hanssen, 28, was out of control at the time. A psychiatrist’s report says he was in a psychotic state when he started the Lincoln Fields Wendy’s fire after closing time last November. He has since pleaded guilty to arson, and on Wednesday a judge sentenced him to nearly two years in jail on top of time he has served already. ottawacitizen.com

 Balt. MD., High-End Wine Storage Facility Owner Gets 18M Federal Prison Stole $550k to $1.5M Of Wine

Providence, RI: Robber Who Shot Pawn Shop Owner in Head Gets 40 Years

Scranton, PA: 2 CVS Armed Robbers sentenced to 10 years


 

• Bike Shop – Seattle, WA – Robbery
• Boost Mobile – Vero Beach, FL – Armed Robbery
• C-Store – Akron, OH – Burglary
• C-Store – Bloomfield, IA – Burglary
• C-Store - Jerseyville, IL – Burglary
• C-Store – Marshall County, AL - Burglary
• C-Store – Summit Township, PA – Burglary
• C-Store – Reading, PA – Burglary
• C-Store – Lansing, MI – Armed Robbery
• C-Store – New Orleans, LA – Armed Robbery/Shots fired
• C-Store – Lincoln, NE – Armed Robbery
• Electronics store -Avon, IN – Burglary
• Gas Station – San Diego, CA – Armed Robbery
• Grocery  – Ventura, CA – Robbery
• Grocery – Miami, FL – Burglary
• Jewelry store - Morris Plains, NJ – Burglary
• Jewelry store – Emeryville, CA – Burglary
• Liquor store – Fresno, CA – Armed Robbery
• Marijuana store – Tulsa, OK – Burglary
• Medical Clinic – Roy, UT – Burglary / Suspect shot-killed
• Pharmacy – Jacksonville, FL – Burglary
• Pharmacy – New York, NY – Armed Robbery
• Pharmacy – Beverly Hills, CA – Burglary
• Restaurant – Monroe, OH - Burglary (Dairy Queen)
• Restaurant – Branson, MO - Armed Robbery (Subway)
• Restaurant – Chicago, IL – Armed Robbery
• Target - Evesham, NJ – Burglary
• Thrift store – Cottonwood, AZ - Burglary
• 7-Eleven – Davis County, UT - Armed Robbery

Daily Totals:
 • 12 robberies
 • 17 burglaries
 • 2 shootings
 • 1 killed

 

 


 


 

Tim Blundo named Manager - Distribution Facilities, Safety, Security for BJ's Wholesale Club
Alexis Band named Regional Profit Protection Manager for Compass Group (UK)
Holly Boyles named AP Investigator for Victoria's Secret

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