Kersonder Williams promoted to Director of
Asset Protection for Victoria's Secret & Co.
has been with Victoria's Secret for more than four years, starting with the
company in 2019. Before her promotion to Director of Asset Protection, she
served as Area Asset Protection Manager. Prior to Victoria's Secret, she served
as Senior Area LP Manager and Area LP Manager over a four year span with Ross
Stores. Earlier in her career, she held roles with Toys R Us, Kohl's, Target and
Mervyn's. Congratulations, Kersonder!
Ian Amato, LPC named Retail Risk Manager,
Canada for Ever New Melbourne
joining Ever New as Retail Risk Manager, Canada, Ian spent two years with Apotex
Inc. as Manager Manager, Global Secure Supply Chain & 3PL Operations and
Manager, Global Supply Chain Security. Prior to that, he spent four years with
Maison Birks as Manager, Loss Prevention & Corporate Security. Earlier in his
career, he held roles with Shoppers Drug Mart, Lululemon, IKEA Group, Gap Inc.,
and Best Buy Canada. Congratulations, Ian!
See All the Executives 'Moving Up' Here
Submit Your New Corporate Hires/Promotions or New Position
Addressing Unique Retail Challenges - Part
Guest on associate violence has become part
of retail security and loss prevention
Sean Foley - SVP, Customer Success at
Interactive Remote Video Monitoring
Employees cannot be expected to supervise customer misbehavior or confront
crimes in progress effectively. They are not trained or insured to do so, and
such a heavy responsibility is above their pay grade. One of the most effective
ways a retail business can protect itself is through an interactive monitoring
With live video and two-way audio capabilities, these systems allow trained
security staff to see, hear and communicate with employees 24/7. This solution
guarantees personnel safety and ensures the premises stay secure.
It also provides valuable distance between hostile actors and staff. Virtual
guard services allow remote operators to connect to live audio and video feeds
and scan the location proactively for any potential threat day or night — just
as an on-premises security guard might do. If there is a threat, a trained, live
professional will immediately respond by assessing the situation and intervening
with live audio. Where necessary, law enforcement may be called in.
Video Verified Alarms
Video verified alarms, which integrate a basic alarm system with video, are
another effective solution that can make a stark difference for retailers.
Because law enforcement needs to prioritize critical, health-related issues they
cannot always respond quickly to commercial burglar alarm signals going into a
911 center. The average response time for law enforcement to respond to a
commercial burglar alarm is about 26 minutes.
businesses with a history of false alarms, the response time may be much higher.
However, a video-verified alarm system that clearly shows an imminent situation
will prompt law enforcement to move more quickly to the location since they may
catch someone in the act. It can also save businesses thousands of dollars in
false alarm fees.
Part Four Thursday: Remote Retail Audits | Lone
Solink® Closes $60 Million (USD) Series C Investment Led by
Goldman Sachs Asset Management
ON, July 25, 2023 – Solink®,
a leading physical security company for businesses, today announced it has
closed $60 million (USD) in a Series C investment round. The round was led by
the Growth Equity business within Goldman Sachs Asset Management (Goldman Sachs)
with participation from the company’s existing investors, OMERS Ventures and BDC
IT Ventures. The investment from Goldman Sachs comes from its recently launched
$5.2B growth equity fund, dedicated to investing in high-growth businesses with
strong market positioning and durable business models.
Read more in the Vendor Spotlight column below
The U.S. Crime Surge
The Retail Impact
30,000-Foot View of Today's Retail Crime &
Special Report from Progressive Grocer: The Story Behind Shrink
What are today’s retailers dealing with in terms of theft, loss and
Grappling With the Fallout of Theft
Theft accounts for a vast majority of retail shrink,
ranging from self-checkout scams to blatant shoplifting and everything in
to Target CEO Brian Cornell, Target is investing
in team and guest protection, as well as installing fixtures to protect
merchandise and adjusting product assortment in affected locations in an
effort to ease the effects of shrink within its stores.
Landover, Md.-based Giant Food is also
working to mitigate shrink issues caused by retail theft before it’s forced to
close its most affected supermarkets by limiting the number of entrances,
hiring more security guards, and keeping more items off the shelves.
The Growing Threat of Organized Retail Crime
Many large retailers cite organized retail crime as one of the biggest drivers
of shrink in recent years. What’s more, a recent NRF survey found that 53% of
consumers believe that retail crimes have increased in their communities
since the pandemic began, with 79% believing that retail theft affects the
price of the goods they buy.
Target’s Cornell shared that he believes organized retail crime is an urgent
issue, not just for his company, but across the entire retail industry. “And
unfortunately, what I’m most concerned with is it puts our team and our guests
in harm’s way,” he noted.
Finding Solutions While Putting People First
During the RILA conference, Paul Jaeckle, VP of asset
protection for Grand Rapids, Mich.-based Meijer, noted that the
retailer recently sent out a shopper survey in an effort to better understand
customer expectations when they’re on retail property, how they view security
and what they value most. What Meijer found was that parking lot safety and
security, as well as weapons on the property, were among shoppers’ greatest
According to Jaeckle, this data and information has helped Meijer build a road
map to guide its asset protection and safety decisions across its operations.
“Your risk starts before the customer comes into the
store, starts at your property line, starts virtually, starts online,
starts on your digital platform,” Jaeckle said. “For us, we really began to take
this particular approach of understanding our parking lots and saying,
‘What do I have the ability to … start to control in the parking lot before
that risk enters into the building, where it becomes more and more
New Retail Crime Law Already Showing Results
'Getting serial shoplifters off the streets'
Prosecutors crack down on retail crime under new law
It’s been over a month since New Mexico’s new retail crime law took effect.
Albuquerque prosecutors said it’s already showing results in
getting serial shoplifters off the streets.
of the accused serial shoplifters, Julian Grey Bustos, which Bernalillo County
District Attorney (DA) Sam Bregman wants to be held in custody until trial, is
charged with stealing at least five times from Kohl’s off Louisiana Boulevard
and Holly Avenue in the Northeast Heights.
District Attorney Sam Bregman said there are plenty more suspects like Bustos.
“We are really looking forward to the new law that has taken effect, and we are
excited about that opportunity. Law enforcement and retail organizations are
really working together,” Bregman said.
According to the DA, New Mexico’s new retail crime law is giving prosecutors
an extra tool, which lets the state add up multiple thefts from stores into
one big felony case.
“Five of them have been detained in the last week. They have been held because
they are a danger to the community. We cannot allow this kind of retail crime
shoplifting to continue,” Bregman said.
“I think five people held under pretrial detention makes a very clear message
to the community, and those that may shoplift, that we are going to hold
shoplifters accountable. There is no more looking the other way.
This office is looking right at you if you’re shoplifting,
and you will be prosecuted,” Bregman said.
Some local business owners said they’ve seen their fair share of shoplifters
welcome the new law, saying it gives them a sense of relief. Under the new
law, prosecutors can charge all the way up to a second-degree felony if
criminals steal more than $20,000 worth of merchandise.
Another Lawmaker Announces Support for
Combating Organized Retail Crime Act
Rosen Backs Bipartisan Bill To Protect Small Business From Crime
The Legislation Would Create A New Investigative Unit Within The
Department Of Homeland Security To Help Crack Down On Organized Retail Crime
DC - U.S. Senator Jacky Rosen (D-NV) announced her support for the
Combating Organized Retail Crime Act to give law enforcement the
resources they need to protect small businesses from organized retail crime.
The legislation would establish a new investigative unit within the Department
of Homeland Security to better coordinate a whole-of-government and industry
response to crack down on these crimes.
"Nevada's small businesses are the backbone of our economy, and we must do more
to protect them from the rise in crime and retail theft," said Senator Rosen. "I'm
proud to support this bipartisan legislation that will give law enforcement the
additional tools to crack down on organized retail crime targeting small
businesses in Nevada."
As a member of the Senate Small Business and Entrepreneurship Committee, Senator
Rosen has been a champion for Nevada's small businesses.
Click here to read the full list of D.C.'s retail
San Francisco's Theft Crisis Caught on Live TV
News crew in San Francisco watches live as man brazenly steals from a Walgreens
One shopper in a San Francisco grocery store said that living in the city
feels like a 'police state' with consumer goods being locked down
CNN reporter watched on as three people stole from a Walgreens store in San
Francisco, according to a segment on rampant crime Monday. CNN reporter
Kyung Lah visited the store, located in the Richmond neighborhood of San
Francisco, after video was released of the goods in the Walgreens being
locked down to prevent rampant theft.
"Though typical, in the 30 minutes that we were at this Walgreens, we watched
three people, including this man, steal," Lah said as a man walked out of
San Francisco has lost at least five Walgreens stores due to "organized
retail crime," according to a report.
Lah also reported that the Walgreens Richmond location had aisles of basic
products, like mustard, "locked behind plexiglass." She said that Walgreens
corporate told her that its Richmond store "has the
highest theft rate of all their nearly 9,000 U.S. stores" and is "hit
nearly a dozen times a day."
"When thieves started cleaning out ice cream and frozen burritos, workers
grew so frustrated they resorted to the chains," Lah added. "They were
ordered down by corporate because of the negative messaging."
At another grocery store in San Francisco, one shopper told CNN that living
in the city feels like a "police state."
'Lawlessness' Overwhelms San Francisco
Major California city residents are stressing about being out after dark
Some residents in the City by the Bay are on edge as car break-ins, thefts
and robberies rise, telling Fox News the city is becoming more dangerous.
"The safety in San Francisco has been getting
worse," Andrea, a babysitter, told Fox News. "I've lived here my whole life
- it's always been a little unsafe, it's a big city, but recently, it's just
been crazy high."
Homicides and robberies are both up double digits - 12% and 13%,
respectively - compared to this time last year, according to San Francisco
police data. Motor vehicle thefts are also up 9% while other crimes such as
burglary, larceny and assault are down.
Even though its crime trends are better than other major cities, San
Francisco "is worse than the data shows," Charles "Cully" Stimson, a
Heritage Foundation senior legal fellow and a former prosecutor for the city,
told Fox News in April. He said falling trust in police
and county prosecutors cause crimes to go unreported, artificially
Residents told Fox News the incident provoked a sense of lawlessness in the
Grocery and convenience stores in the city have been victims of rampant
retail theft in recent years. Whole Foods' flagship location shuttered in
April due to safety concerns. Walgreens has closed at least six locations
in the city since 2021, with a spokesperson citing "organized retail crime" as a
reason for five of the closures.
Q2 Cargo Theft Increased 57%
2023 Second Quarter Supply Chain Risk Trends Analysis
CargoNet® has recorded 582 events across the United States and Canada in
the second quarter of 2023, a 57% increase when compared to the second
quarter of 2022. Much of the increase is due to ongoing shipment
misdirection attacks, a kind of strategic cargo theft in which actors use
stolen motor carrier and logistics broker identities to obtain freight and
misdirect it from the intended receiver so they could steal it. In total,
thieves stole over $44 million in shipments in the second quarter of 2023
and the average shipment value per event increased nearly $100,000 to $260,703
per theft as cargo thieves focused on high-value shipments.
In the second quarter of 2023, theft of a loaded conveyance such as a full
trailer increased 17% year-over-year. These kinds of thefts were most common
in California, Texas, Florida, and Illinois. We also note that regional activity
around New York City and Philadelphia was significant. Burglary of a loaded
conveyance decreased slightly year-over-year due to the impact of recent law
enforcement activity, but still remains a significant threat to shipments
especially high-value shipments that are traveling on the I-40 corridor through
Arizona, California, and New Mexico.
Buffalo Mass Shooting Copycat Threats
(Update) Buffalo man admits to posting threats after Tops mass shooting
A Buffalo man admitted to making threats towards several local stores in the
days following the Tops mass shooting in 2022, the U.S. Attorney said
Tuesday. Prosecutors say that 25-year-old Rolik Walker posted a threat on
Twitter under the username “@ConklinHero” about “targeting” stores in the area
and “Only looking to kill blacks” on May 16, 2022, two days following the
shooting. The threats caused one store to close early.
He had used an app on his cell phone to mask his IP address, but the FBI was
able to link the account to his residence. He pleaded guilty to transmitting an
interstate threat. He faces up to five years in prison and a $250,000 fine
when he is sentenced on December 1.
Law enforcement agencies join forces to fight crime in Memphis
Study: Association Between Markers of Structural Racism & Mass Shooting Events
in Major US Cities
Supply Chain Crisis Averted
UPS, Teamsters reach contract agreement to avoid strike
nation’s retailers are breathing a sigh of relief after a tentative agreement
was reached to avoid a strike that would have brought more disruption to the
nation’s supply chain.
The United Parcel Service and the Teamsters union representing more than 325,000
UPS workers on Tuesday reached a preliminary labor agreement, a key move in
avoiding a potential strike that could have started next week. The deal includes
raises for both full- and part-time workers, the elimination of a lower-paid
class of delivery driver and the installation of air-conditioning units in new
delivery vans for the first time. The agreement still needs to be ratified
by rank-and-file members.
The Retail Industry Leaders Association and the
National Retail Federation both welcomed the
“News of a tentative UPS-Teamsters contract agreement is an enormous relief
to retailers, who have been navigating the possibility of a strike and the
associated uncertainty for weeks,” stated RILA. “We’ve learned all too well over
the last several years the impact supply chain disruptions can have. We’re
grateful that this challenge, which would have had a price tag in the
billions of dollars and a long runway for recovery, was avoided.”
In its statement, NRF said it was grateful that UPS, “a major partner of the
retail industry, “had come to an agreement with the Teamsters “without
disruption to the marketplace.”
NRF Statement |
Retail's Great Debate Over Customer Returns
Could More Returns Lead To More Customer Retention?
You know why
retailers’ efforts to reduce returns have been backfiring, but what
about brands that have been making returns even easier and more accessible
These retailers are making a good name for themselves at a time when the
e-commerce experience is more than just competitive prices and fast shipping.
The buying experience is no longer stopping after customers click “buy now.”
“Today’s consumer mindset has changed,”
stated Forbes. “Services like Amazon Prime have set the bar at a higher
level, with speedy delivery, low prices, a vast selection and hassle-free
returns.” With many companies trying to dissuade returns, the retailers that
are doing the opposite stand a good chance of not only retaining their customers
but attracting new ones.
It’s true that it can be costly to offer free returns “with no strings
attached,” but according to Shippo’s latest
Returns Report, 96% of customers are “more likely to purchase if free
returns are on the table.” Shippo, a leading shipping platform for growing
e-commerce businesses, added in its
2023 Benchmarks Report that the solution is to find a middle ground “that
makes customers feel they’re being treated fairly and keeps them coming back to
IAI SE Chapter Meeting: August 1, 2023
International Association Of Interviewers (IAI) Southeast Chapter Meeting
will be held in Atlanta, GA at The Home Depot Headquarters on August 1, 2023
from 12:30PM- 4:30PM EST. Our featured speaker will be Wayne Hoover, Senior
Partner-Wicklander-Zulawski & Associates and Advisory Board Chair-International
Association of Interviewers (IAI), who will educating us on the latest updates
for the W-Z interviewing method. Other guest speakers will include a Cobb County
detective and GROC with lunch being provided by ALTO. Register now and join us
for our first meeting in Atlanta.
Space is limited so please
click here to register now
David’s Bridal Emerges From Bankruptcy With a New Owner
A Few Harmon Stores May Survive Bed Bath & Beyond’s Bankruptcy
Pickleball Concepts Gobbling Up Big-Box Stores Left Vacant By Retailers
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Solink® Closes $60 Million (USD) Series C Investment
Led by Goldman Sachs Asset Management
OTTAWA, ON, July 25, 2023 –
Solink®, a leading physical security company for businesses, today announced
it has closed $60 million (USD) in a Series C investment round. The round was
led by the Growth Equity business within Goldman Sachs Asset Management (Goldman
Sachs) with participation from the company’s existing investors, OMERS Ventures
and BDC IT Ventures. The investment from Goldman Sachs comes from its recently
launched $5.2B growth equity fund, dedicated to investing in high-growth
businesses with strong market positioning and durable business models.
platform provides secure and real-time access to security cameras and business
intelligence, helping organizations identify risk and transform the way they
operate. Solink’s Video Management System (VMS) uses customers’ existing
security cameras to make them searchable and accessible in the cloud. The market
for cloud-managed video surveillance, also known as Video Surveillance as a
Service (VSaaS), is expected to grow at 80% per year, according to market
analyst firm Novaira Insights.
Solink has become the leading cloud provider with more than 18,000 customer
locations worldwide, serving customers like Tim Hortons, The Container Store,
PGA TOUR Superstore and other leading retailers, restaurants, financial
services, healthcare, hospitality, manufacturing and logistics, property
management and education among others. Solink’s platform meets the unique needs
of different industries by offering a solution for forensic security and
real-time active security monitoring. Customers can manage after-hour alarm
systems with video verification and dispatch with over 40% apprehensions,
monitor unauthorized access-control into any building, or manage the speed of
service for patrons. The opportunity to centralize data and decision making is
available through a web or mobile app.
Physical security is at a turning point where many legacy solutions haven’t
innovated to keep up with the needs of customers. Businesses, on average, are
seeing a 26.5% increase in crime, retailers are shutting-down unprofitable brick
and mortar locations due to shrink, and the rise in violent crime is stalling
the post-pandemic economic recovery. Solink helps customers manage their
security footprint by pairing data from over
200 different systems
with security cameras to identify suspicious activities and create a safer
environment for customers and employees. On average, customers see an
ROI on the Solink system in less than 30 days.
“This investment will accelerate our plans to expand our global coverage and
allow us to invest in the future of physical security through new AI-native
products. We want to partner with businesses to be their co-pilot, bubbling-up
the most pressing risk and helping them action it”, said Michael Matta, CEO,
Solink. “What won’t change, is our relentless focus on helping customers protect
their People, Patrons and Profits.”
“Physical security is essential to managing the operations and profitability of
most enterprises and small businesses globally. After conducting a deep dive in
the physical security and VSaaS space, our team identified Solink as the
up-and-coming leader in a market undergoing a rapid transition to the cloud and
modernized solutions. Goldman Sachs is excited to partner with Mike Matta and
the Solink team as they continue to gain market share due to their deep
commitment to innovation, unwavering focus on customers, and a product that is a
step ahead,” said Mike Reilly, a Vice President in the Growth Equity business
within Goldman Sachs Asset Management.
Data Safeguards Are Needed as AI Expands
Safeguarding data is our best hope to control AI
Congress shouldn't let myopic anticipation of the future be the enemy of
the opportunities to build critical data policy now.
Lately, frantic reports raising concerns about AI have lit a fire under the
public and a bipartisan group of lawmakers. This year, Congress held
multiple AI hearings to scratch the surface,
including one Tuesday with the CEO of the AI startup Anthropic. And
bipartisan bills are pouring in, too. We are already discussing remedies to
address AI’s impact on consumer
education. But what exactly are we trying to legislate?
One serious issue concerning data is that a handful of Big Tech companies —
Google, Meta, and Apple, most prominently — unilaterally control the access,
aggregation and distribution of data. As a result, they are in the
best position to shape the future of AI. They
also have demonstrated a penchant for shaping “the future” in their own best
interests. Their outsize power means that they will either consume or destroy
any disruptors threatening that position. Absent checks on their control,
they possess an extraordinary amount of leverage over what AI becomes.
We as a society have always been wary of consolidated power in the hands of a
few. If we want AI to best benefit its users and ensure our cybersecurity,
addressing control of the data marketplace is an obvious starting point.
Transparency and oversight are critical to the best long-term outcome for
everyone. But the few companies that control the vast majority of data want to
maintain their comfortable status quo. Diverting lawmakers’ attention away from
antitrust policies and the bread-and-butter work of data regulation to the
dazzling promises or threats of AI only helps them maintain that.
While we can appreciate that the biggest players’ in this field are trying to
get out ahead of the problem with
their recent “voluntary commitments” to principles of “safety, security, and
trust,” voluntary commitments tend to be vaguely defined and difficult to
enforce. Above all, these AI commitments don’t change the preliminary need to
address data concentration in this market overall if they are going to have
any real meaning.”
In sum, a solid foundation in data policy can better ensure optimization of AI
long-term. Congress must not let myopic anticipation of the future be the enemy
of the opportunities to build critical data policy now.
Spyware Campaign Hits Apple Devices
Apple issues third mobile OS update after zero-click spyware campaign
The patch is the latest to address issues associated with what
cybersecurity firm Kaspersky called Operation Triangulation.
Apple on Monday issued its third security update in roughly a month to remedy
vulnerabilities exploited in
Triangulation, a spyware campaign that researchers say specifically
targeted iMessage users in Russia.
Russian arm of cybersecurity firm
Kaspersky on June 1 revealed the details of a zero-click iOS exploit.
The company’s researchers said they discovered it while monitoring the company’s
own corporate Wi-Fi network dedicated to mobile devices. The findings were
released the same day Russia’s Federal Security Service, or FSB, said it had
uncovered an American espionage operation targeting Apple devices in Russia in
cooperation with Apple.
Monday’s security patch addressed a vulnerability tracked as CVE-2023-38606 and
had been actively exploited against versions of Apple’s mobile operating
system before version 15.7.1, the
in the notice, an iteration of the operating system that was replaced with
the release of
iOS 16 in
“Apple has addressed one more kernel vulnerability discovered by Kaspersky
researchers during the investigation of the
Operation Triangulation attack,” the company said in an emailed statement
Tuesday. “This zero-day vulnerability CVE-2023-38606 was part of the discovered
zero-click exploit chain. It affected a wide range of Apple products –
iPhones, iPods, iPads, macOS devices, Apple TV and Apple Watch. Patching is
available as part of the Apple Security Updates
release as of July 24, 2023, and we highly recommend users to update their
Emergency Services Communications Open to
Zero-Day Vulnerabilities Discovered in Global Emergency Services
Weak encryption algorithms leave radio communications open to attack and
radio communications protocol used by emergency services worldwide harbors
several critical vulnerabilities that could allow adversaries to spy on or
manipulate the transmissions, researchers found.
Terrestrial Trunked Radio (TETRA) is a radio voice and data standard mainly
used by emergency services, such as police,
fire brigade, and military, as well as in some industrial environments.
Multiple TETRA secure channels offer key management, voice, and data encryption,
while the TETRA Encryption Algorithm (TEA1) implements the actual encryption
algorithms that ensure that data is confidentially communicated over the air.
Depending on infrastructure and device configurations, these vulnerabilities
allow for real-time or delayed decryption, message injection, user
deanonymization, or session key pinning attacks. Practically, these
vulnerabilities allow high-end adversaries to listen in on police and military
communications, track their movements, or manipulate critical infrastructure
network communications carried over TETRA.
New National Cyber Director Nominated
Biden nominates veteran national security official as top cyber adviser
The selection of Harry Coker ends a protracted search for the second-ever
national cyber director.
President Biden on Wednesday nominated Harry Coker, a long-time CIA and
National Security Agency official, to serve as the next national cyber director,
a choice that elevates a relatively unknown official to take on a high-profile
assignment as the president’s leading cybersecurity adviser.
Coker’s nomination ends a protracted search to replace Chris Inglis, who led the
Office of the National Cyber Director
until February after leading efforts to draft the administration’s
If confirmed, Coker will inherit a long to-do list. Earlier this month, the
released an implementation plan for its national cyber strategy, a
collection of more than 65 initiatives aimed at delivering broad improvements in
computer security both for the U.S. government and consumers.
Patch Now: Up to 900K MikroTik Routers Vulnerable to Total Takeover
Strengthening the weakest links in the digital supply chain
LP Officer Cleared in Grocery Store Assault
Sask. woman guilty of theft, assault in 2021 FreshCo incident caught on camera
Judge rejects Annette Custer's claim that excessive force used by officer
A Saskatoon judge has convicted a woman of theft and assault —
rejecting her claim that a loss-prevention officer at the
FreshCo grocery store on 33rd Street used unnecessary force when
arresting her on April 14, 2021.
Murphy, the lawyer for Annette Custer, applied to have the theft and assault
charges thrown out on the grounds of "excessive and gratuitous" violence
applied during her arrest by security officer Cameron McMillan.
Provincial court Judge Doug Agnew reached a different conclusion.
"Ms. Custer was under arrest, was continuing to resist, had punched Mr.
McMillan in the face, was attempting to escape, had in fact dragged Mr.
McMillan to her car with her, had climbed inside and was attempting to insert
her key in order to drive off, biting him in the process," Agnew wrote in his
decision, which was delivered late last month.
"In those circumstances, the amount of force which Mr. McMillan used verged
on being insufficient to accomplish the legal ends of effecting the arrest,
detention and handing over of Ms. Custer."
At one point, both Custer and McMillan ended up wrestling on the pavement.
Custer testified during her trial that when McMillan approached her, he didn't
identify himself until after he had forced her to the ground. She maintained the
force he used was excessive.
But based on the evidence, Agnew disagreed. "I do not find that Ms. Custer
suffered any injury, even of a trivial or passing nature, from being taken
to the ground by Mr. McMillan," Agnew wrote.
"At no time did he strike her. He did not kneel on her. He did not apply force
to her joints. The focus of his actions at that point seems to have been on
trying to get handcuffs on her, to control her movements."
Store Owners Demand Action to Fight Property
'Nobody's doing anything': Exchange District store owners call for help in
reducing property crime
robberies are causing major problems for some Exchange District business owners,
who are calling on officials for more support to stop property crime.
It happened this week at Corrientes, an Argentinian restaurant in the Exchange
District. Someone broke in early Tuesday morning, stealing several bottles of
liquor before escaping through the shattered window.
Maury says crime has been a major concern in the area for some time now. "It’s
the third time in a year, nobody cares. Nobody’s doing anything," he
said. Other business owners in the area are echoing Maury's feelings of
frustration. Two weeks ago, Harrison's Coffee on Waterfront Drive also
experienced an early morning break-in.
According to the Winnipeg Police Service, there have been 14 calls for
commercial break-and-enters in the Exchange District over the past ten weeks.
The Manitoba Restaurant and Foodservices Association says these types of thefts
are happening province-wide. "It’s significantly more post-pandemic than
pre-pandemic for sure," said CEO Shaun Jeffrey. "But it seems that it's
rapidly increasing in the last 12 to 24 months."
Maury would like to see more surveillance cameras, and more early morning
patrols in the neighbourhood to help deter property crime.
Cargo Theft Surged 57% in Canada & U.S.
Rising Theft of Goods in the Canada & U.S.: CargoNet Updates
CargoNet claims that theft of goods in Canada and the United States increased
by 57% during the second quarter, compared to the same period last year, as
strategic and organized theft continues to spread in the industry.
Recently, Greater Toronto Area Police officers arrested 15 members of an
organized crime group and recovered $9.24 million worth of stolen merchandise,
tractors and trailers in Peel Region.
“The theft of goods and vehicles is not a victimless crime. It hurts people,
inflicts financial damage and often leads to the funding of other criminal
activities,” said Nick Milinovich, Deputy Chief of peel regional police (PRP).
According to’CargoNet Q2 2023 Supply Chain Risk Analysisthe 582 thefts
recorded during this period cost the industry more than $44 million, with
the average value of stolen cargo estimated at nearly $261,000, an increase of
This increase is due to thieves focusing on high-value cargo and more
misdirected shipments, where thieves are using the stolen identities of
carriers and logistics brokers to redirect cargo from legitimate recipients.
#1 Crime in Canada
Canada's favorite crime: fraud
StatsCan finds fraud to be widespread, rarely reported to police
Fraud is the most prevalent crime in Canada, according to Statistics Canada.
Using data from 2019, the national statistical agency found that about 17% of
respondents to its survey on crime said they had been victims of fraud in the
previous five years — with total losses exceeding $16 billion. This
represents five million Canadians over age 15, the agency noted.
StatsCan also said that 7.8% reported being victims of fraud in the past 12
months — almost double the reported rate of violent crime victimization,
4.3% (including sexual assault, robbery and assault).
Additionally, police-reported data on crime for 2021 indicated that the
incidence of fraud had almost doubled since 2011, the agency said.
At the same time, StatsCan found only 11% of victims said they reported their
fraud experience to the police, and just 7% reported it to the Canadian
Anti-Fraud Centre. Most victims (65%) reported the fraud to their bank.
Canada Seeing Strong Post-COVID Retail Growth
Resilient Canadian Retail Market Beats Recession Odds, According To Colliers’
Despite recession predictions, retail continues its strong post-pandemic
growth into 2023, says a new report by commercial real estate firm Colliers.
The consumer appears resilient, with higher savings rates than pre-pandemic, and
a huge demand for travel, hospitality, and entertainment. Favourable
demographics, particularly strong population growth compared to other developed
countries, continues to act as a tailwind for retail sales. Overall sales rose
in every province but one, despite shortages in areas such as automotive, said
the 2023 Retail Outlook.
“Retail rents reached all-time highs as renewed leasing demand and a lack of new
developments funnelled demand to existing centres. Vacancy rates dropped
nationwide, as the nadir of retail leasing in 2021 has turned around. Despite
high-profile closures of US retailers such as Bed Bath and Beyond and Nordstrom,
the vacant space has been rapidly absorbed in most markets,” said Colliers.
Multibillion-Dollar Cargo Backlog in B.C.
B.C. port strike: Shippers start task of clearing idled ports of cargo
Clearing the multibillion-dollar backlog of cargo could take more than two
B.C. port customers have started the scramble to clear a multibillion-dollar
backlog of cargo that piled up during the 13-day strike that ended with
employers and the union agreeing to a tentative four-year settlement on
Once that is done, which could take more than two months, Canada’s trade
sector will be looking to the ports, port workers and governments to work on
longer-term stability for the critical gateways so they don’t have to anticipate
a repeat in 2027, said Jordan Atkins, vice-president of the logistics firm WTC
Bed Bath & Beyond officially relaunches in Canada
Bed Bath & Beyond has officially relaunched online in Canada. This comes after
Overstock, a US-based furnishings retailer, announced last month it "acquired
certain intellectual property assets of the Bed Bath & Beyond banner."
Overstock added that it was planning to relaunch the Bed Bath & Beyond domain in
Canada, followed by a relaunch of a refreshed website, mobile app, and loyalty
program in the US.
The Body Shop Opens Flagship Store At Toronto’s Yorkdale Shopping Centre
Global Fuels to acquire one of Canada's largest retail gas station networks
'Project Big Rig' Nets 15 Arrests & Over $9M
Ontario: 15 South Asians arrested in investigation of theft of tractor trailers
and cargo worth over $9 million
joint task force was formed to investigate a prolific series of tractor
trailer and cargo thefts in Peel and across the Greater Toronto Area. The
investigation dubbed Project Big Rig resulted in the disruption of the
criminal ring and led to the arrests of several individuals responsible for
theft of tractor trailers and cargo.
The investigation also led to awareness for a number of unsuspecting customers
who were buying stolen products.
Project Big Rig resulted in: Total of 15 arrests with
73 charges laid; Recovery of $6,990,000 of stolen cargo; Recovery of $2,250,000
in value of stolen tractor trailers; Total value of $9,240,000 in property
“Cargo and auto theft is not a victimless crime. It hurts people, inflicts
financial harm and often leads to the funding of other criminal activity,” said
Peel Regional Police Deputy Chief Nick Milinovich on Wednesday. “Project Big
Rig is an example of our efforts to hold the individuals accountable who
victimize our communities and residents. Let this be a reminder to all the
criminal networks that we will continue to disrupt criminality of any kind.”
This investigation was made possible through the funding provided by the
Criminal Intelligence Service Ontario (CISO), and in collaboration with Halton
Regional Police, Toronto Police Service, York Regional Police, Ontario
Provincial Police, Équité Association and the Financial Transaction and Reports
Analysis Centre of Canada (FINTRAC.)
7 arrested in shoplifting blitz at Park Royal mall on North Shore
Seven suspects have been arrested after police conducted a single-day
shoplifting blitz at a mall on the North Shore last week.
The crackdown took place at Park Royal Shopping Centre on July 13, as part of a
joint enforcement effort between North Vancouver RCMP's Special Response
Team, West Vancouver Police Department's Target Team and Metro Vancouver Transit
Police's plainclothes section.
The shoplifter blitz ran for six hours with the
assistance of mall security, management and loss prevention officers
to target known offenders and monitor suspicious activity.
"We routinely work with partner agencies in a joint operation, such as this
shoplifting blitz, to target criminals who do not see municipal boundaries,"
said North Vancouver RCMP Const. Mansoor Sahak in a news release Thursday.
"During the course of the day, officers arrested seven individuals with four
Mounties said approximately $2,500 worth of property was recovered and
returned to stores.
Three charged and one wanted after $190K Vaughan phone store robbery
York Regional Police released a video of a suspect following a theft of a large
quantity of cell phones, watches and tablets, valued at more than $190,000. On
Friday, July 10, 2023, at 8:10 p.m., York Regional Police responded to a phone
retail store, located in the area of Major Mackenzie Drive West and Dufferin
Street. Three masked suspects entered the store and forced two employees to the
floor. The suspects fled the area in a white SUV driven by a fourth suspect.
Police investigating string of armed robberies at Dartmouth, Halifax stores
Halifax Regional Police is turning to the public for
help investigating three connected armed robberies at Halifax and Dartmouth
stores on July 22.
Nanaimo, B.C., Canada: Alleged Walmart thieves balance stolen TV atop getaway
Nanaimo RCMP say two people have been arrested after
the theft from a Walmart in the Vancouver Island city.
Six people arrested after businesses robbed in Waterloo, Ayr
Kamloops, BC, Canada: Thief who threatened Walmart employee with a knife
sentenced to 90 days time served
Nottawasaga OPP make arrest in Angus armed robbery
Vaughan robbery suspect threatened employees with axe: police
Police release photos of Windsor, Ont., Home Depot theft suspects
Store employee assaulted during attempted theft in Guelph
View Canadian Connections Archives
Amazon Vendor Scheme
Amazon takes action against vendor after hundreds of Amazon boxes stack up on
Virginia woman's doorstep
The boxes contained about 1,000 headlamps for running and biking, 800 glue
guns and dozens of children’s binoculars.
receiving endless Amazon boxes you didn’t order, piled so high on your front
step the delivery driver can’t even get to your door anymore. That’s what
happened to Cindy Smith. And she’s not alone.
In all, more than a 100 Amazon boxes randomly arrived at her Prince
William County Virginia. The boxes contained about 1,000 headlamps for running
and biking, 800 glue guns and dozens upon dozens of children’s binoculars.
“We initially thought it was a brushing scam,” Smith said. “Brushing” is
when an online vendor creates a fake sale of their own product, sending the
package to a random address, all so they can boost their rating with a 5-star
But when WUSA9 took a closer look at the Amazon packaging slips Smith was
receiving, it appeared this was an entirely different vendor scheme. The
packing slips showed the boxes were all “vendor returns” to Lixiao Zhang
sent to Smith’s address. WUSA9 traced the addresses on all those packing slips
to 15 Amazon Warehouse Fulfillment Centers in nine different states.
“It all boils down to money,” said CJ Rosenbaum, a New York Attorney that
represents companies that sell on Amazon. “You have sellers located in China,
who are just picking random addresses. And then when they need to get their
products out of Amazon's warehouses, they're just having them sent there,
because it's just cheaper for them to do so.”
After WUSA9 started asking questions, Amazon launched an investigation and
discovered the seller, Lixiao Zhang, violated Amazon policy by creating
removal orders with Cindy Smith’s address. The same thing happened in Liz
Geltman’s case although with a different vendor.
Social Media Fueling Online Shopping Scams
BBB warns of online shopping scams
So often, ads pop up on social media based on your search history or interests,
but those ads can cost you thousands of dollars if you’re not careful.
“During the pandemic, when everyone was really forced to do other grocery
shopping. Everything that they were their entertainment, everything was
being done online,” said Brian Baca, the CEO of the Better Business Bureau of
For the third straight year, online purchase scams affect the most people in the
U.S. and New Mexico. According to the BBB, 30% of all scams are online
purchases. This year already, 89 New Mexicans fell victim to scammers.
This is unusual because they usually pick up around the holidays. Now, scammers
can target you through what you search. “A quarter of the scams are from
social media from Facebook,” Baca said.
Customer says he was asked to tip when shopping online
8 tips Amazon wants online shoppers to follow
Woman accused of stealing nearly $18,000 worth of Ulta beauty products at
alleged serial shoplifter is accused of stealing thousands of dollars worth of
merchandise from a popular beauty supply chain. In court documents, 19-year-old
Anautica Nicole Patterson is alleged to have stolen a combined total of $17,559
in beauty products between March 26 and June 19. On Monday morning, Patterson
was arrested at a home near Loop 202 and Broadway Road. Authorities say that
Patterson was identified through surveillance video at various Ulta Stores in
Avondale, Chandler, Phoenix, and Tempe, allegedly showing her and her
accomplices hiding the items in their purses before taking off. In an interview
with detectives, Patterson reportedly admitted to selling the merch for cash.
Patterson was booked into the Maricopa County jail and released under
supervision. Organized shoplifting is a class 4 felony in Arizona. If
sentenced, she could face up to 45 months in prison for each of those charges.
Sacramento, CA: Burlington store is raided by trio of female shoplifters who
make VERY slow getaway pushing shopping carts filled with stolen booty
video showing a trio of female shoplifters targeting a Burlington store in
California is gaining attention after highlighting their slow-motion getaway.
The brazen heist unfolded on Saturday at the discount retailer's North Freeway
Boulevard location in Sacramento, where the three women were caught on camera
trudging away with shopping carts loaded with stolen goods. 'D**n look at these
people stealing! Say hi to the camera!' the bystander filming the incident can
be heard saying, as alarms blared and the shoplifters piled mounds of clothing
and shoes into the trunk of a red Dodge Charger. The Sacramento Police
Department told DailyMail.com in a statement that it is investigating the
audacious caper. 'We are aware of the incident. Officers responded, a police
report was generated and it is an active investigation,' the department said.
Palm Desert, CA: Riverside County Sheriff's deputies at Palm Desert mall after
grand theft incident Tuesday
A theft at a jewelry store at The Shops at Palm Desert on Tuesday led to a
lockdown at the mall at 72-000 Highway 111 in Palm Desert. Riverside County
Sheriff's deputies were dispatched to the mall at 5:14 p.m. for what they are
now calling a grand theft. The sheriff's department said it was not an active
shooter situation. The mall was accessible at 7:30 p.m. Tuesday and deputies
were on scene at M. Ruiz Jewelers, which was surrounded by police tape and where
glass cases were smashed.
Santa Clara County, CA: Suspect who stole $2K of merchandise from Cupertino
Clara County Sheriff’s Deputy Diaz located the suspect vehicle driving away from
the scene a short time later, police said. Deputies conducted a vehicle
enforcement stop, during which they located $2,000 worth of stolen merchandise
inside the vehicle. Santa Clara County Sheriff’s Sgt. Russell Davis confirmed
the suspect’s identity as 28-year-old Dionna Lyons of San Jose. Photos posted to
the Santa Clara County Sheriff’s Facebook page showed Lego toys and jeans among
the stolen merchandise that was recovered.
Arlington County, VA: Police ramp up retail theft enforcement after complaints
from business owners in Rosslyn; 7 people arrested
Atlanta, GA: Suspected shoplifter pepper sprays employees at Atlanta Old Navy
Shootings & Deaths
Los Angeles, CA: 1 dead after LAPD shooting outside a local Market following
reports of knife-wielding man
officers shot and killed a suspect as they encountered him continuing to stab a
man in a Reseda parking lot on Tuesday, police said. Officers were sent to a
strip mall at Reseda Boulevard and Saticoy Street at 11:09 a.m. after receiving
multiple reports of a man armed with a knife, according to the Los Angeles
Police Department. When officers arrived they saw the suspect continuing to
actively stab a man on the ground, according to LAPD Deputy Chief Alan Hamilton.
They repeatedly ordered him to stop and deployed a less-lethal device described
as a ".40mm impact munition." When those failed to stop the assault, they shot
him, Hamilton said. The suspect was declared dead at the scene a short time
later. A knife was recovered at the scene. The stabbing victim was brought to a
local hospital with multiple wounds. He was in stable condition and is expected
Zimmerman, MN: Foiled mass shooting plot leads to 30-year sentence
A man who attempted to steal guns from a pawn shop with the intent of killing
bystanders who saw him was sentenced to 30 years in prison Tuesday. Manuel
Richard Buck, 20, of Zimmerman faced 11 total charges, including several counts
of assault, attempted murder, theft, and burglary for his part in the plot that
aimed to kill innocent bystanders. According to charges, at around 1:31 a.m. on
July 10, Buck attempted to break into the Zimmerman Trading Post, when the
store’s security alarm sounded and he went running. Two witnesses who heard the
alarms and chased Buck, who then turned around and began swinging a machete,
according to charges. Both witnesses sustained multiple cuts from the attack but
were able to fight him off until law enforcement arrived. Sherburne County
Sheriff’s Office investigators, along with the FBI, were able to determine that
Buck has planned to rob the trading post of guns and use them to commit a mass
shooting, according to charges. During an analysis of the Buck's computer,
law enforcement located several videos he had created, in which he stated that
he believes "90% of Americans need to die." He later said, He doesn’t want to
kill any kids or anyone in his family, but will 'pop a few cops," and "I wonder
what my kill count’s gonna be," according to charges.
Oklahoma City, OK: Suspected duo goes on animal killing spree inside pet store
The Oklahoma City Police Department is looking for a man and a woman in a
bizarre crime spree where several animals were killed inside a pet store.
"Folks, this one will make you angry," authorities posted on Facebook along with
a picture of the suspects. Authorities believe the suspects entered the Petland
store and killed a parakeet and a bunny inside their cages on July 14. An
assistant manager later discovered the deaths and called police. After finding
two dead animals, staff members became suspicious, and the store manager began
reviewing surveillance footage.
Incidents & Thefts
Indianapolis, IN: IMPD seeks 3 suspects in Dollar General robbery
Indianapolis police are looking for three suspects in the robbery of a Dollar
General store last week. The robbery was reported shortly after 1 p.m. July 16
at the store at 6003 N. Michigan Road. That’s in a commercial area on the city’s
northwest side. Investigators say in a “Wanted for Robbery” posted shared
Tuesday on Twitter that two people in black hoodies arrived in a dark Jeep
Cherokee SUV and entered the store, pointed guns at employees and demanded money
from the safe. Another person in a red hoodie acted as a lookout, warning the
two people in black hoodies as police arrived at the store.
Belton, MO: ATM technician assaulted; $200,000 cash taken in ATM Robbery
On 07/15/2023 at approximately 1030 hours, officers responded to Bank of America
regarding the robbery of an ATM. Two black males assaulted the ATM Technician
and got away with over $200,000 in cash. The ATM cash boxes were later
discovered in a nearby apartment complex dumpster.
Staten Island, NY: FBI raid on Staten Island targets alleged Robbery ring
was an FBI raid in Staten Island early Tuesday morning, the U.S. Attorney’s
Office for the Eastern District of New York said. FBI officials raided a house
in Arden Heights in connection to a string of robberies that took place in
Brooklyn and New Jersey between Jan. 20 and July 12, officials said. Tony Claton
and Lawrence Dotson, both of whom have a history of committing violent
robberies, were taken into custody for their alleged roles in at least five
robberies, officials said. “The evidence is overwhelming,” read a statement
obtained by PIX11 News. “Video footage, license plate readers, cellphone
location data, records from Harbor Freight Tools and U-Haul, and eyewitness
testimony all connect them to the robberies.” The defendants’ histories of gun
violence stretching back decades further helped establish their roles in each of
the respected robberies, officials said. According to officials, both Claton and
Dotson used guns and aggression when they robbed their victims.
Brentwood, TN: Jewelry store employee sentenced for $1 million Kentucky heist
A Mt. Juliet man who worked at a family-owned jewelry store has been
sentenced to 10 years in prison in connection with a Kentucky jewelry heist
valued at approximately $1 million. Marshall Dwight Belew II, 53, pleaded guilty
to one count of complicity to commit theft and one count of complicity to commit
second degree burglary earlier this year in connection with the 2020 jewelry
theft, according to the Warren County Circuit Court Clerk office. Belew will be
eligible for parole after two years served after being sentenced on Monday, his
attorney Jeff Cherry said. The employee was restrained by zip ties as robbers
removed a large safe containing an estimated 300-400 pieces of jewelry,
according to police. The jewelry stolen was believed to have been part of a
collection that belonged to the late Western Kentucky University Provost Barbara
Burch, police said. Six people were charged in all. Belew also was required
to pay just over $462,000 in restitution, which Cherry said has been paid.
Houston, TX: Member of 12-person robbery crew that targeted multiple Houston
area businesses sentenced to 16 years in prison
Salt Lake City, UT: Man Who Broke Into Ferrari Dealership and Stole $600K Car
Said He’d Been Drinking All Day
Texarkana, TX: Woman accused of stealing $4,500 of lottery tickets
Auto – Salt Lake City,
UT – Burglary
Auto – Waco, TX –
Auto – Toledo, OH –
Beauty – Phoenix, AZ –
C-Store – Omaha, NE –
C-Store – Houston, TX
– Armed Robbery
C-Store – Keene, NH –
C-Store – La Vergne,
TN – Armed Robbery
C-Store – New Hanover
County, NC – Armed Robbery
C-Store – Cleveland,
TN – Armed Robbery
C-Store - Albemarle
County, VA - Armed Robbery
Cellphone – Baldwin,
NY – Burglary
Clothing - Atlanta, GA
Dollar – Darlington,
SC - Burglary
GNC – Roanoke, VA –
Liquor – Portsmouth,
VA – Burglary
Marijuana – Jones, OK
Marijuana – Santa
Rosa, CA – Burglary
Pharmacy – Glenview,
IL – Robbery
Pharmacy – Roanoke
Rapids, NC – Armed Robbery
Bridgeport, IK – Armed Robbery
Riverside, CA – Burglary
Riverside, CA - Burglary
Spa – Riverside, CA –
Vape – Atlanta, GA –
Walmart – Clarkston,
WA - Burglary
• 14 robberies
• 12 burglaries
• 0 shootings
• 0 killed
Click to enlarge map
None to report.
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Director of Retail Solutions - North America
Denver, CO - posted
This role will be focused on selling our SaaS retail crime intelligence platform
by developing new prospects, and progressing Enterprise level prospects through
our sales process. You will report directly to the VP of Retail Solutions -
North America, and work alongside our Marketing, Partnerships and Customer
Success team to grow our customer base...
Regional Asset Protection Manager
Baltimore, MD & Philadelphia, PA - posted
As a Regional Asset Protection Manager, you will support Whole Foods Market’s
Northeast Region. This will be a total of 21 stores in the Baltimore,
Philadelphia, Southern New Jersey and DC area. Be empowered to ensure that
multiple stores operate efficiently and achieve our asset protection and safety
Loss Prevention Auditor and Fraud Detection Analyst
Boston, MA - posted
As a LP Auditor and Fraud Detection Analyst for Staples, you will conduct LP
operational field audits remote, virtual and in person, within a base of 60
retail stores to ensure compliance to operational standards to drive operational
excellence and preserve profitability. You will also train store managers on
Key-Holder responsibilities, Inventory Control standards, Cash Office
procedures, Protection Standards, Safety and Fraud trends...
Manager, Physical Security
Jacksonville, FL - posted
Responsible for overseeing all aspects of the company’s physical security
strategy for retail stores, warehouses, and store support center and field
offices. This includes responsibility for the capital expense and repair
budgets, developing written specifications, layout and design for all systems
and to ensure all installations and repairs are made to SEG standards...
Region Asset Protection Manager
Montgomery & Birmingham, Alabama - posted
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups’ response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
Regional Manager, Loss Prevention (Western Territory)
Remote - posted
The Regional Loss Prevention Manager is responsible for the control and
reduction of shrinkage at the stores in their Territory. Investigate and
resolves all matters that jeopardize or cause a loss to the company’s assets.
Has ownership for all company related shrinkage programs in their assigned
Regional Manager, Loss Prevention (Central Territory)
Remote - posted
The Regional Loss Prevention Manager is responsible for the
control and reduction of shrinkage at the stores in their Territory. Investigate
and resolves all matters that jeopardize or cause a loss to the company’s
assets. Has ownership for all company related shrinkage programs in their
Regional Director, LP & Safety (Midwest)
MN, MO, IL, KS, WI, MI, IN, or
WA - posted
We are looking for a Regional Director of Loss Prevention to join us in MN, MO,
IL, KS, WI, MI, IN, or WA. You will develop, execute, and maintain shrink and
shrink compliance initiatives. You will also conduct internal and external field
investigations, loss control auditing, store safety programs, and compliance
programs and audits...
To apply to any of today's Featured Jobs,
Everyday you've got to work and you've got to ask yourself what value are you
adding to the company, to the industry and to your career. While this may seem
rather ominous at first, try reducing it to your daily tasks and just make sure
that with every effort you make there is value you deliver to someone, to some
store or to some project. If you can merely focus on the word "value" and ask
yourself am I delivering it everyday, you're then one step closer to advancing
your career. Because if you can build the field they will come and play.
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