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Shooter Detection Systems Welcomes New President Stephen Carney and Appoints Rich Onofrio as Chief Technology Officer
Shooter Detection Systems (SDS), an company and a global leader in gunshot detection solutions, is delighted to announce the appointment of Stephen Carney as the company’s new President. Mr. Carney previously served as Vice President of Global Product Management for HID Global. Additionally, Rich Onofrio, former Managing Director of SDS, has assumed the role of Chief Technology Officer, leading the Engineering team following the retirement of Ronald Fowler, the company’s original CTO.

Carney brings over 15 years of experience in the physical security industry to SDS. Prior to his Global Product Management role at HID Global he oversaw product management and marketing for the world’s largest access control supplier, the Physical Access Control Solutions Business Area (PACS) at HID. Rich Onofrio previously served as SDS’s Managing Director for two years and as its Vice President of Hardware Engineering, after joining SDS as one of its original employees in 2014.

Read more here

Brian McGee named Business Partner Profit Protection & Security for Topgolf Callaway Brands
Before joining Topgolf Callaway Brands, Brian served in Loss & Risk Management for Vast Fencing & Construction. Prior to that, he spent nearly nine years with Finish Line as Regional Loss Prevention Manager. Earlier in his career, he held LP roles with Forever 21, BCBG Max Azria, Fossil Group, Saks Fifth Avenue and Mervyns. Congratulations, Brian!

See All the Executives 'Moving Up' Here   

Submit Your New Corporate Hires/Promotions or New Position






ISCPO Announces Metro One Loss Prevention Services Group as a Preferred Vendor Partner

Dallas, TX (July 11th, 2023) –Today, the International Supply Chain Protection Organization (ISCPO) announced that Metro One Loss Prevention Services Group has joined as the organization’s preferred vendor partner as ISCPO continues to support its members and the supply chain security community. The speed of business has exponentially accelerated the supply chain, and ISCPO members rely on a variety of vendors for innovative tools, technology, and services to help them make their departments and flow of goods run effectively. ISCPO remains dedicated to continuously enhancing its variety of vendor solutions, leveraging emerging technologies, and staying at the forefront of industry best practices.

Read more here

The U.S. Crime Surge
The Retail Impact

The Great Debate Over Confronting Shoplifters

'Fight back against the shoplifters, and you’re out of a job.'
As Retailers Struggle With Flagrant Thievery, Employees Who Go After Shoplifters Are Getting Fired

Many large retail chains have strict ‘no confrontation’ policies when it comes to shoplifters, in part to avoid liability should resisting the robbers lead to injury or death.

Despite growing public outrage at these kinds of incidents, the country’s biggest retailers are holding fast to their policies: Fight back against the shoplifters, and you’re out of a job.

Large retailers enforce these policies of nonconfrontation mainly for liability reasons. They don’t want an employee or customer getting injured and then suing the store. Critics say this gives shoplifters a free pass. They add that since the start of Covid, thieves can wear masks to hide their identities from security cameras.

Retail theft has become an increasing problem since the start of the pandemic. The largest national retail trade association, the National Retail Federation, calls “retail shrink” — merchandise lost primarily to retail theft — a “ballooning issue” in its 2022 safety report. The organization says retail shrink is a nearly $100 billion problem for the industry.

Lawmakers in California are now debating a bill that would prohibit retailers from requiring their employees to confront shoplifters (learn more here).

In New York on Thursday, an employee at a Midtown Manhattan CVS fatally stabbed a suspected shoplifter after confronting him at the store’s entrance. This outcome is why many retailers bar employees from confronting shoplifters.

NYC Needs to Tackle Retail Theft Using Same Strategy that Curbed Gun Violence
Grand larceny and petty larceny remains stubbornly high

Opinion-Editorial: Fighting the shoplifting plague: NYC retail theft must be brought under control
Retail theft is not a victimless crime, and it’s not a simple crime of poverty. It hammers the bottom line of businesses — thieves don’t discriminate between mom-and-pop bodegas and more deep-pocketed chains — and carries with it the ever-present possibility of serious violence. As if New Yorkers needed the umpteenth reminder of that obvious fact, Thursday came the stabbing of a thief by a CVS worker in Midtown.

Therefore, it ought to trouble all New Yorkers that grand larceny and petty larceny remain stubbornly high, essentially flat as compared to this point in 2022 and up 48% and 40% respectively over year-to-date 2021. Nor can one lean on the tired old refrain that it’s all so much better than it used to be. Today’s grand larceny and petty larceny totals are 37% and 40% higher than they were 13 years ago.

Hearing the complaints of ordinary New Yorkers — who don’t want to have to ask a clerk for help getting their ice cream and toothpaste and other items from a locked case — and of retailers exhausted by seeming to have their revolving doors open to shoplifters, Mayor Adams back in May laid out plans to beat back the rise in theft. It’s informed by the unsurprising but still stunning fact that just 327 repeat offenders were responsible for 30% of the more than 22,000 retail thefts across the five boroughs.

Adams seems to understand the essential truth that while there’s nothing wrong with trying to address root causes to stop people from becoming shoplifters in the first place, in the here and now, there must be swift, sure consequences for chronic law-breakers, whether they’re individuals or functionaries of organized crime syndicates. Get them out of circulation so they can stop victimizing others.

Is the Adams plan working? The proof will be in the stealing of the pudding, as we see whether theft numbers that are now essentially flat start bending in the right direction as the year progresses. After a year of concerted, intelligent enforcement, shootings are decisively trending down. Now do the same for theft.

NYC Retail Employees Reaching Their Limits Over Crime
NYC retail workers on edge after stabbing death of shoplifter at Midtown CVS
The deadly confrontation between a chronic shoplifter and a CVS store clerk shocked the city — but those who work in retail say dealing with an epidemic of shoplifting has become a troubling part of their working days.

New York City has been hit with a post-COVID spike in shoplifting, with petty larcenies jumping 44% between 2021 and 2022. Employees at beauty stores, drug stores and supermarkets told The Daily News they grapple with confronting people taking items from their stores.

Some, after seeing people try to sneak out with stolen goods in hiking backpacks, grocery carts, plastic bags and in their pants pockets, try to calmly ask them to return the items. Others don’t see the risk as worth it, no matter how much merchandise they might take from the store.

The deadly confrontation at CVS took place July 6, when Charles Brito punched store clerk Scotty Enoe in the face as Enoe tried to prevent him from shoplifting. The two men, prosecutors say, had tangled before, but this time Enoe pulled out a knife and stabbed Brito in the torso. Enoe is facing charges in the killing.

As of July 2, petit larcenies in the Midtown North precinct jumped 14.6% — with 170 more cases this year than 2022 — according to NYPD stats. Compared to the same period in 2021, the precinct saw a huge 54.4% jump in petit larcenies.

In response to the surge in shoplifting, some larger chain stores have beefed up their security, while small businesses unable to staff more people are feeling more precarious.

For Lloyd, the possibility of not just violence but also a potential lawsuit is a deterrent to confronting thieves. Employees at the store are advised not to confront shoplifters because of the potential for violence or bigger programs, but that confrontations do happen.

“You do feel bad, but you try to avoid having problems,” Lloyd said of letting shoplifters get away with it. “You just try to avoid the worst of it.”

Real-Time Crime Centers Becoming More Common Across the U.S.
'We aren't catching the wrong people anymore'

The Quiet Rise of Real-Time Crime Centers

Cities across the US have established RTCCs that police say protect the rights of innocent people, but critics warn of creeping surveillance.

Each RTCC is slightly different, but their function is the same: gather surveillance data across a city and use that to build a live picture of crime in the city. Police departments have an array of technologies available to them that span from CCTV, gunshot sensors, and social media monitoring to drones and body cameras.

In Ogden, Utah, police even floated the idea of a 30-foot “crime blimp.” In many cases, images that police systems collect are run through facial recognition technology, and the data gathered is often used in predictive policing.

Erik Lavigne is a detective at the Fort Worth Police Department in Texas and communications director at the National RTCC Association. He says there has been a boom in RTCCs over the past year because officers believe they help with more precise policing. He likens the scattered approach to policing in previous years to throwing out a fishnet and hoping to catch something. “For what we had at the time, that worked.

But what inevitably happens is, you end up alienating the community because you're not just stopping the bad guys, you're also stopping innocent people that are just trying to live their lives,” he says. “A real-time crime center is a scalpel. We aren't catching the wrong people anymore.”

Lavigne says RTCCs are also a cheaper alternative to hiring more boots on the ground because each camera becomes, in effect, a stationary officer keeping watch over an area. Lavigne says this has proved so effective that analysts at RTCCs have been recording more crime than they can deal with, and the Fort Worth RTCC has significantly helped decrease vehicle thefts.

Record High Violence in Washington State - Murders Up 17%
Murders, violent crimes hit all-time highs in Washington in 2022, crime report says
The number of violent crimes in Washington state increased and murders rose to an all-time high in 2022, according to the Washington Association of Sheriffs and Police Chiefs (WASPC).

The WASPC released its 43rd annual crime in Washington report on Monday, noting that murders statewide surged 16.6% to an all-time high of 394 in 2022, topping 2021's total of 325. Community members said they see the problems playing out in their own neighborhoods.

Violent crime was up 8.9% in 2022, robberies increased 18% and vehicle theft increased by 34.1%, according to the report. Domestic violence offenses made up 45.9% of all crimes, according to the report.

Property crimes, stolen cars, gun violence. There's a lot of drugs out here on the streets,” said Roosevelt Jenkins, who thinks communities need more resources to steer youth away into positive activities to help break the cycle that perpetuates crime.

Assaults on officers are up 42% since 2018 after making another jump in 2022, according to the report. Steve Strachan, the executive director of the Washington Association of Sheriffs and Police Chiefs, said law enforcement leaders are seeing this happen across the state.

“More people willing to confront and to attack law enforcement,” Strachan said. “Perhaps it's a sense that there are not as many consequences, or there are fewer law enforcement officers out there."

Progressive Policies Fueling the Shoplifting Wave?
Opinion: Liberal 'Solutions' for Shoplifting Only Make Matters Worse
In the furtherance of left-wing ideology, California passed Proposition 47 in 2014, reducing thefts totaling less than $950 from felonies to misdemeanors. According to the Desert Sun, “Many police say this law is a major factor in the wave of shoplifting that has plagued cities like San Francisco and Los Angeles and closed many stores.”

Stores have adapted by (a) closing or (b) locking things up. At the same time, they instruct their employees not to stop thieves, on pain of being fired.

Meanwhile, New York City’s shoplifting complaints rose 44% from 2021 to 2022. All this retail theft angered businesses in his city, so Mayor Eric Adams announced a plan. Dead last of his seven points is the creation of an “Organized Retail Theft Task Force.” Higher up are “two diversion programs” for offenders, and the installation of “resource kiosks in stores to connect individuals in need to critical government resources and social services.”

Adams was once a cop, so he ought to understand the criminal mind a bit better.

The recidivist thieves driving that 44% increase are likely opportunists exploiting a system they know won’t catch or punish them—not low-income mothers desperate for Pampers.

Former professional booster Jared Klickstein gets it. He wrote that “no matter how shiny or sophisticated, no electronic kiosk would have prevented me from shoplifting to feed my $350-a-day heroin and cocaine habit.”

Not helping, New York District Attorney Alvin Bragg has allowed a relative handful of career thieves to be released time and again, such that they account for half the shoplifting in the city.

'Emergency Public Safety Bill'
Facing 'emergency,' DC prepares to pass new crime bill
Politicians in the nation's capital are expected on Tuesday to pass what is being called an emergency public safety bill to address rising crime rates in the city.

As of Monday, homicide in Washington was up 17% year-to-date compared to 2022, while reported robberies were up 52% and motor vehicle thefts were up 117%, according to police statistics.

"We are in a state of emergency right now. ... And like in any emergency, we have to act like it and we have to act urgently as a government to address the problem that we're seeing," Councilmember Brooke Pinto told reporters on Monday.

Pinto, who chairs the council's judiciary and public safety committee, said that "when we have members of our community being shot and killed at rates that we haven't seen for 20 years, that's an emergency. Period. That was an emergency several months ago. That's an emergency today."

Some of the proposed emergency laws include removing requirements for a person to be held for a dangerous crime -- such as carjacking, kidnapping, felony assault with a knife or other weapons -- and for juveniles to be held whether or not they were armed if they are suspected of committing a dangerous crime.

  RELATED: D.C. mayor tries to shore up support for crime bill ahead of vote

New Virginia Law Takes Effect
The law makes “organized retail theft” a Class 3 felony — punishable by up to 20 years behind bars.

As Fairfax County sees decline in retail thefts, Virginia passes new law to address it
Fairfax County is reporting a sharp decline in retail thefts, attributing the change to a summer crime initiative it participated in during June. Part of the initiative was to increase patrols at certain locations across the county, based on retail theft data, for the month.

“We saw some good reductions in overall retail theft in the month of June because of our enhanced commitment,” said Chief Kevin Davis. “But we’ve got a long way to go.”

On July 1, more than $37,000 worth of items — ranging from perfumes to jeans and backpacks — were allegedly stolen by two men. The two suspects could be among the first to face punishment under a new law, which went into effect on July 1 in the Commonwealth. The new law made “organized retail theft” a Class 3 felony — punishable by up to 20 years behind bars.

The punishment could be handed down to two or more people who conspire to steal more than $5,000 of retail items in a 90-day period.

Queens, NY: Editorial: Rampant shoplifting just has to stop

After holiday week marred by mass shootings, Congress faces demands to rekindle efforts to reduce gun violence


Assessing Company Culture to Ward Off Corporate Wrongdoing
Like anything, it starts at the very top

Culture, ethics audits can prevent malfeasance: study
Companies are failing to prioritize assessments of their work culture and missing an opportunity to ward off corporate wrongdoing that can occur when values are mismatched, a recent study by AuditBoard found.

Executive behavior is seen as a critical indicator of company culture, with 68% of internal auditors surveyed in AuditBoard’s 2023 Organizational Culture and Ethics Report pointing to poor tone or executives not living up to company values as a key risk indicator.

Particularly concerning for study authors Richard Chambers and Cynthia Cooper is “how little is being done by organizations to really assess culture and obtain assurance regarding the health of the culture,’ Cooper said in an interview with CFO Dive alongside Chambers.

For Cooper and Chambers — who have both been studying organizational culture for several decades — that executive behavior plays a key role when it comes to cultural risk is less than surprising. It is “very difficult” to change company culture from the middle of an organization, Cooper said.

It most often is set at the top and driven at the top and any transformational change needs to come from the top,” she said of culture.

The Pendulum Swings Back Toward Employers
The ‘Great Resignation’ Is Over. Can Workers’ Power Endure?

The furious pace of job-switching in recent years has led to big gains for low-wage workers. But the pendulum could be swinging back toward employers.

Tens of millions of Americans have changed jobs over the past two years, a tidal wave of quitting that reflected — and helped create — a rare moment of worker power as employees demanded higher pay, and as employers, short on staff, often gave it to them.

But the “great resignation,” as it came to be known, appears to be ending. The rate at which workers voluntarily quit their jobs has fallen sharply in recent months — though it edged up in May — and is only modestly above where it was before the pandemic disrupted the U.S. labor market. In some industries where turnover was highest, like hospitality and retail businesses, quitting has fallen back to prepandemic levels.

Now the question is whether the gains that workers made during the great resignation will outlive the moment — or whether employers will regain leverage, particularly if, as many forecasters expect, the economy slips into a recession sometime in the next year.

Company Diversity Programs Could Soon Face Legal Pushback
Affirmative Action Decision Impacts Employers

Supreme Court decision could lead to more challenges for corporate DEI initiatives.

While the decision does not directly affect workplace DEI programs and affirmative action plans, employers can expect to see a potential increase in legal challenges to their DEI programs based on it sometime in the future, observe attorneys Andrew Turnbull, Carrie Cohen and Michael Schulman of the Morrison & Foerster law firm. “Employers should consider their workplace DEI programs and strategies as they brace for the potential impact of the court ending affirmative action for college admissions.”

Other attorneys are of the firm belief that such legal challenges to DEI initiatives will be mounted shortly, citing the widespread opposition embodied by anti-DEI laws that has already been adopted by some state legislatures. Public opinion and corporate culture also are showing signs that the pendulum of social experimentation may be swinging away from the direction of intersectionality and critical race theory, along with other initiatives seeking to require companies to adopt environmental, social and corporate governance (ESG) practices, which embrace DEI.

Here’s what grocery executives made in 2022
Base salaries for many top executives in the supermarket industry saw little change in 2022, relative to the prior year, although mid- and lower-level corporate compensation edged up slightly.

“People are adding more and more responsibilities in their positions — much more than they had just two, three or four years ago,” he said. “There is a lot more analytics involved in their jobs.”

More than 2,200 stores are closing across the US in 2023
More than a dozen major retailers have said they will close US stores in 2023, a combined total of 2,285 locations.

Amazon, Bath & Body Works, Walmart, and Foot Locker are among the chains shutting down stores.

Bed Bath & Beyond closed 896 locations amid bankruptcy — the most of any retailer on the list.

It's not exactly the retail apocalypse of prior years, but it's a shakeup nonetheless.

Retail defaults set to jump this year, Moody’s says
Moody’s expects defaults among retail and apparel to jump from 6% to 8.6%.

Buy Buy Baby stores set to shutter as Go Global’s deal to save chain falls apart at eleventh hour

Inflation Drops to Lowest Level in More Than 2 Years


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40% Reduction in Shrink

Stopping ORC with the Tally
"ORC Early Warning System"

"Shouldn't the bad guys be locked up,
not your merchandise?"

Click here to watch the video







$20M Stolen in Payment System Breach
Flaw in Revolut payment systems exploited to steal $20 million
Organized criminal groups exploited a flaw in Revolut’s payment systems and made off with $20+ million of the company’s money, the Financial Times reported on Sunday, citing people with knowledge of the situation.

Revolut is a privately held financial technology company that offers a variety of services to over 30 million customers around the globe. It is headquartered in London and licensed and regulated by the Bank of Lithuania (within the EU).

AdvertisementIn September 2022, the company suffered a data breach that affected 50,150 customers worldwide: the attackers grabbed those customers’ names, addresses, email addresses, telephone numbers, part of the payment card data, and account details.

A few days later, some Revolut users complained online that they started receiving SMS phishing messages aimed at stealing personal and financial information. According to Financial Times’ unnamed sources, the newly revealed cash grab happened before that, in early 2022.

“The problem stemmed from differences between European and US payment systems, which meant that when certain transactions were declined Revolut would erroneously refund accounts, handing them its own money,” the business publication explained.

The criminals “encouraged” individuals to make expensive purchases that would end up being declined, but the flaw made it so that Revolut would erroneously make refunds to accounts.

This concentrated fraudulent effort apparently went on for several months before the company realized it was happening and closed the loopohole.

FT says that the discovery happened after “a partner bank in the US notified the fintech that it was holding less cash than expected,” and the failure to unearth the ongoing fraudulent scheme in time ended up costing Revolut over $20 million. (The money was stolen from the company, not from customers’ accounts.)

Cybersecurity Professionals are Flying Blind
One third of security breaches go unnoticed by security professionals
While surface-level confidence around hybrid cloud security is high, with 94% of global respondents stating their security tools and processes provide them with complete visibility and insights into their IT infrastructure, the reality is nearly one third of security breaches aren’t spotted by IT and security professionals, according to Gigamon.

Hybrid cloud security breaches expected to surge

According to Flexera, 74% of organizations now exist in the hybrid cloud and this infrastructure is considered the ‘norm’ by Forrester analysts. Yet it comes with a number of security concerns, clearly recognized by respondents to the Gigamon’s survey; 93% predict cloud security attacks are only going to increase, and 90% had experienced a breach in the last 18 months.

The issue is that 31% of breaches are being identified later down the line, rather than preemptively using security and observability tools – either by data appearing on the dark web, files becoming inaccessible, or users experiencing slow application performance (likely due to DoS or inflight exfiltration). This number rises to 48% in the US, and 52% in Australia.

The good news is that collaboration across IT is on the rise. 96% of IT and Security leaders around the world believe cloud security is everyone’s responsibility, and almost all (99%) see CloudOps and SecOps working towards a common goal.

Yet there is still more to be done, while CloudOps seems to be leading on strategy, 99% of respondents claim a lack of a security-first culture means vulnerability detection is often siloed to the SecOps team.

Legislation and attack complexity keep CISOs awake at night

The Gigamon report also identified that the key stressors for IT and security leaders in 2023 aren’t what many may have anticipated. It is unexpected blind spots (56%), legislation (34%) and attack complexity (32%) that keep CISOs and other IT leaders up at night, while a lack of cyber investment is only worrying 14 percent of global respondents, along with just 20% who were concerned about the ongoing skills gap.

Blind spots across hybrid cloud infrastructure | Zero trust rises as top priority for IT and security leaders:

Threat Actor Infiltrating Amazon Web Services
'ScarletEel' Hackers Worm Into AWS Cloud

A toolset upgrade is making ScarletEel more slippery than ever while it continues to manipulate the cloud to perform cryptojacking, DDoS, and more.

Researchers have observed the financially motivated threat actor ScarletEel infiltrating Amazon Web Services (AWS) to steal credentials and intellectual property, plant crypto mining software, perform distributed denial-of-service (DDoS) attacks, and more.

The threat actor was first revealed in a February blog post from cloud security firm Sysdig. The group is very clearly savvy with AWS tools, injecting itself into a cloud environment and using native AWS functionality to move laterally with ease. And with the right kind of access, it is known to perform a double whammy: planting cryptomining software while also stealing intellectual property.

ScarletEel also continues to refine its tactics, according to the latest analysis from the firm — evading cloud security detection mechanisms and reaching into the little-touched AWS Fargate compute engine. And it has expanded its arsenal by adding DDoS-as-a-service to its list of exploitation techniques.

Malware delivery to Microsoft Teams users made easy
As noted by Jumpsec researchers Max Corbridge and Tom Ellson, Microsoft Teams’ default configuration lets external tenants (i.e., M365 users outside the organization) message an organization’s employees.

The same configuration doesn’t allow external tenants to send files, but that restriction can be bypassed by switching the internal and external recipient ID on the POST request, the researchers found.

“When this vulnerability is combined with social engineering via Teams it becomes very easy to start a back-and-forth conversation, jump on a call, share screens, and more,” Corbridge explained.

Microsoft says that the flaw does not “meet the bar for immediate servicing” since successfull exploitation hinges on social engineering.

5 ways to prepare a new cybersecurity team for a crisis

Banking Firms Under Attack by Sophisticated 'Toitoin' Campaign



RCC's Cybercrime Prevention Campaign

Retail Council of Canada embarks on new cybercrime awareness venture

The Retail Council of Canada (RCC) recently launched a new cybercrime prevention campaign to provide educational resources for retailers and their employees, from frontline workers to IT security professionals.

The Retail CyberSecure initiative, which kicked off at the beginning of this year, was made possible through the support of the Ontario Ministry of the Solicitor General and includes partnerships with the RCMP and the Ontario Provincial Police, among other organizations.

The program, which will continue to roll out throughout the year, comprises a series of six webinars along with downloadable guides and e-learning training modules. The resources are offered for free to achieve maximum impact, said Rui Rodrigues, the RCC's executive advisor for loss prevention and risk management.

The issue of cybercrime has become more acute for retailers, he said, as threats continue to ramp up. The pandemic also saw retailers become more reliant on online storefronts when in-store shopping was curtailed or temporarily restricted.

"Over the last few years, we've heard more and more from retail organizations about cyber," said Rodrigues. "You can't escape it."

The CyberSecure initiative is "really focused on ways we could educate, provide awareness and share best practices," added Rodrigues, "and doing it through various mediums."

Three of the six planned webinars are currently available on the RCC Retail CyberSecure resource website, focused on awareness training and current cyberthreats. Webinars on threat action plans, defensive procedures, ransomware training and brute force attacks will follow in the coming months.

Battle on two fronts

In some ways, loss prevention specialists are waging a battle on two fronts: the threat of shoplifting in brick-and-mortar retail locations and the ever-present spectre of cybercrime in the digital realm.

In both cases, education and awareness are key, said Rodrigues, along with collaboration with government and likeminded organizations to get the word out.

Click here to learn more about the
RCC Retail CyberSecure program

Canadian Retailers Walk Tightrope Over Theft Prevention Strategies
It might stop thieves, but does it also alienate customers?

Self-checkout theft causing problems for retailers — and shoppers who despise receipt checks

Thieves steal at self-checkout because they feel the risk is low, expert says

The Retail Council of Canada (RCC) told CBC News that shoplifting is on the rise and that it's working with retailers on solutions. Some major retailers have adopted random receipt checks in selected stores, but the practice has sparked backlash from shoppers, who say they shouldn't have to pay the price for self-checkout theft.

"It's treating us like criminals because of the changes that they made to the store because of this expansion of self-checkout," said one customer.

So just how bad is the self-checkout theft problem — and is it the driving force behind receipt checks? CBC News put those questions to Canadian Tire, Walmart and Loblaw Companies Ltd., which have each incorporated the checks in some capacity. None directly answered the questions.

Canadian Tire said in an email that receipt and bag checks, which are left up to the discretion of individual store owners, are commonly used in the industry for "inventory control." Walmart said receipt checks can be used for theft prevention, but it didn't specify what type of theft. Loblaw directed comment to the RCC, but the retail council said it doesn't track self-checkout losses.

So CBC News turned to criminologist Adrian Beck, who has studied self-checkout theft for more than a decade. He said it's a growing problem due to the expansion of self-checkout machines and the fact that thieves feel the risk of getting caught is low.

"We've got a larger proportion of people using them, and quite a lot of people now are feeling more comfortable about how you might be able to use and abuse these systems," said Beck, an emeritus professor at the University of Leicester in England.

As part of an industry-funded study published in 2022, Beck surveyed 93 retailers (he wouldn't provide names) spread across 25 countries that have incorporated self-checkout technology. According to the study, retailers estimated that as much as 23 per cent of their store losses were due to a combination of theft and customer error at self-checkouts.

Two-thirds of the retailers said self-checkout-related losses were a growing concern.

Canada's Increased Theft Prevention Measures
From 2010 to 2019, the rate of shoplifting incidents jumped 39 per cent

One Canadian grocer is already putting metal security tags on steaks to prevent theft — will others follow?

From self-checkout cameras to receipt-checking and off-duty police, increased theft prevention practices can be upsetting for customers, experts say.

A few months ago, Walmart confirmed in an email to the Star that it has included security tags on items like fresh beef since 2019 to discourage theft. As food prices in Canada continue to skyrocket beyond the headline inflation rate, the big three grocers have been trying everything from receipt-checking to hiring off-duty police officers to reduce shoplifting. Could more metal security tags soon be hiding in our food?

As of now, security tags on food products aren’t a common practice in Canada, said Andre Cire, a professor at the University of Toronto who specializes in supply chains and operations management — but that might be about to change.

Shoplifting has been on the rise since before the pandemic, according to data from Statistics Canada. Before 2020, rates of shoplifting had been increasing for six years, with larger increases in 2018 and 2019. From 2010 to 2019, the rate of shoplifting incidents jumped 39 per cent.

Food retailers say they’re taking a hit — according to a 2022 estimate from the Agri-Food Analytics Lab at Dalhousie University, an average-sized food retail store in Canada can see between $2,000 to $5,000 worth of groceries stolen per week.

(Grocers) are improving their surveillance systems,” Cire said, explaining that technology is playing an increasing role in loss-prevention strategies. “They’re adding more ways of tracking what’s going on in the store.”

Grocery stores have also been investing in measures like self-checkout cameras that analyze customer movement and AI systems for inventory and expense tracking, Cire said.

High Prices Throwing Fuel on Canada's ORC Fire
Op-Ed: The heavy cost of light fingers
The distribution of the new federal grocery rebate, which aims to help Canadians cope with rising food costs, began July 5. Long before the cheques were mailed, however, many Canadians were resorting to a five-finger rebate — shoplifting — as an illegal way of adjusting to higher prices at supermarkets.

Shoplifting is no longer the preserve of an individual surreptitiously sneaking an item and slipping out the door.

Some thieves fill up shopping carts full of thousands of dollars of goods and use it as a battering ram against staff or security guards who try to foil the robberies by blocking the exits, as shown by one incident at a Giant Tiger outlet in Winnipeg in May that was filmed on a shopper’s phone camera.

Organized shoplifting is also on the rise. Large retail chains, such as those that dominate Canada’s groceries sector, have added security guards, closed secondary exits and have set up barriers that block the remaining exit to prevent grab-and-go thieves. Some items for sale have to be kept under lock and key.

A Winnipeg Police Service investigation dubbed Project Falcon, which aims to address retail theft in the city, led to the arrest of man June 28 who has been accused of walking out of a CF Polo Park electronics store with 35 pairs of headphones worth $440 each without paying on 12 different occasions. Manitoba Liquor Marts outlets in Winnipeg had to resort to elaborate security measures to prevent thefts after several violent incidents in 2019 that left employees needing medical care.

Entrances are blocked to customers until they provide valid identification, which are scanned by security guards or staff. The practice has led to longer lineups, but a drastic downturn in crime.

Cynics who complain about “greedflation” by grocery giants might also say preventing shoplifting is the cost of doing business. They would fail to realize it’s consumers who wind up paying for these modifications with higher prices.

If Canada’s businesses, large and small, are to remain open and provide a safe and pleasant shopping experience, consumers will have to recognize that shoplifting is society’s problem that must be addressed, and not be passed off as a regular business expense.

Canadian Consumer Insights June 2023 Pulse Survey
Forging a frictionless pre-purchase journey for Canadian consumers
Our latest Global Consumer Insights Survey shows Canadian shoppers performing a balancing act. On one hand, consumers want to get out and shop: 83% say their in-store shopping will rise or remain the same over the coming months. An even higher percentage (91%) say the same about online shopping.

But we also see Canadians shifting their shopping priorities and making cautious spending plans. Consumers collectively expect only small net spending increases in most discretionary product categories.

With this discerning outlook in mind, we examined several influences affecting consumers’ purchasing decisions. We looked at how technology is reshaping the ways in which consumers research products, interact with brands and try new shopping models.

Our report draws on insights from our spring 2023 survey of more than 500 Canadian consumers and thousands more around the world. The results show how retailers and consumer goods companies can remove points of friction to create a seamless consumer decision journey—from search to consideration to purchase and, ultimately, retention.

The Top Cannabis Stores in Canada by Revenue 2023

Canadian clothing and footwear pricing below 2002 levels

Road-Rage Shooting Near Popular Business Spot
Two injured in possible road-rage shooting near busy downtown Toronto intersection
A shooting in downtown Toronto that sent two people to hospital with serious injuries Monday morning could be the result of road rage following street racing, police said as they worked to identify those responsible.

Toronto police said they were called to 7 Charles St. West, just one block south of Toronto’s busy Yonge and Bloor intersection, just after 6 a.m. for what they described as a drive-by shooting.

Duty Insp. Michelle Olszevski said officers arrived to find a man and a woman in their 20s suffering from gunshot wounds. They were taken to nearby trauma centres where they were in serious but non-life-threatening condition hours later.

Before the shooting, police got a call about stunt driving taking place on Yonge Street shortly before 6 a.m., Olszevski said.

Traveling Theft Trio Hitting Ontario Stores
Thieves with expensive taste steal cologne from stores in northern Ontario as they head west
Three people who appear to be headed for Thunder Bay are robbing retail stores as they travel, Ontario Provincial Police said Wednesday. Police said the same trio stole from retail stores in Sudbury on June 23, Elliot Lake June 24 and in Sault Ste. Marie on June 25. In the Elliot Lake theft, police said three people entered a store at 2:20 p.m. on Ontario Avenue and headed to the cosmetic section. “Two of the three distracted the employee while the third person stole over $1,000 in cologne and perfume,” police said in a news release Wednesday.

Police seek 3 suspects after Bradford councillor assaulted in jewelry store robbery
A long-time Bradford West Gwillimbury council member was reportedly attacked in an attempted robbery that took place at his jewelry store on Holland Street East. According to South Simcoe Police, on July 6, at around 4:20 p.m., three masked men entered the store owned by Ward 7 councillor Peter Dykie Jr., in the area of Holland Street East and Barrie Street. The men "failed" at an attempt to rob the store at gunpoint, according to police, and they fled empty-handed. Dykie was reportedly assaulted in the incident, and was taken to hospital to be treated for minor injuries. He has since been released.

Suspect headbutted store staff during North Bay robbery, police say

Three teens arrested after armed Etobicoke pharmacy robbery

Police search for suspect after alleged Kitchener convenience store robbery

View Canadian Connections Archives







Solid Amazon Prime Day Results So Far
Prime Day results show promising signs for Amazon
The first day of the Amazon Prime Day sales extravaganza showed year-over-year improvement in a key metric.

According to data from the Numerator Amazon Prime Day Tracker, as of 4 p.m. ET on Tuesday, July 11 (day one of Prime Day 2023), the average order size was $56.26, up almost 8% from $52.22 in the same reporting period during Prime Day 2022.

Numerator data also shows that more than half (52%) of households shopping Prime Day have already placed two or more separate orders, bringing the average household spend to roughly $115.23.

New Solutions Needed to Fight E-Commerce Fraud Crisis

E-commerce fraud: a crisis for global retailers

E-commerce fraud is growing fast and financially impacting businesses across the globe, according to new research.

New research from fraud prevention company Ravelin finds that new solutions are desperately needed as businesses struggle to address spiralling e-commerce fraud.

In the last twelve months, merchants have seen a huge leap in online payment fraud (up 59%), account takeover (up 51%), promotion abuse (up 52%), refund abuse (up 53%) and customer fraud / friendly fraud (up 40%).

GlobalData analysis finds that account-to-account payments occurring through peer-to-peer or e-commerce transactions cause security risks for attacks on social engineering, with the only real preventative being customer education.

What actions are retailers taking against fraud?

Merchants are now throwing more and more money at the crisis and expanding fraud teams in a bid to mitigate losses.

Three-quarters (75%) of all online merchants say fraud budgets will grow this year (global average figure.) In the UK 62% will be spending more on managing fraud. This rises to 70% in France, 74% in Germany, 69% in the US and 84% in Canada.

In the UK over half (58%) of online businesses polled plan to grow their fraud teams in the next twelve months. In other parts of the world, the trend is even more pronounced. Ravelin has found 80%of merchants in Germany 80%, 72% in the US and 86% in Australia expect teams to grow in size.

When it comes to tools for tackling fraud most businesses (78%) opt for in-house solutions, which are expensive to maintain and quickly become unsustainable as a business grows. In the UK the figure is 80%, in France it’s 81% and in Germany its 77%.

Policies undertaken for security and safety concerns related to fraud will improve relationships between retailers and consumers and enhance customer loyalty, but only if performed efficiently.

Ravelin CEO Martin Sweeney said: “Over the years merchants have built up fraud investigation teams which they’re justifiably proud of. But e-commerce fraud continues to grow and mutate. Businesses need to use automation to nip fraudulent transactions in the bud.”

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Weston, FL: Masked thief snatches $180k worth of luxury handbags from Weston consignment store
A thief was caught on surveillance swiftly making off with hundreds of thousands of dollars worth of merchandise from a high-end handbag store in Weston. The thief escaped with 30 handbags and three accessories from Season 2 Consign, totaling approximately $180,000, in a matter of minutes, store management said. Caught on surveillance cameras late Saturday night, a masked individual can be seen holding a flashlight and a storage tote. The intruder appears to quickly fill up the tote with designer handbags — including luxury brands such as Chanel, Hermès, Louis Vuitton and Gucci — before making a rapid exit.

Memphis, TN: Urban Outfitters ransacked in overnight $5,000 burglary
Urban Outfitters was ransacked during an overnight burglary on Tuesday, causing at least $10,000 in damages, Memphis Police Department (MPD) said. MPD said officers found clothes scattered in the roadway on Cooper St. and throughout the store when they arrived at the Urban Outfitters located at 2151 Central Ave. Tuesday, July 11 at 2:06 a.m. According to MPD, approximately $5,000 worth of merchandise was stolen from the store, but there may be more damages and loss of merchandise discovered when the investigation is completed. MPD said surveillance cameras located at Cooper St. and Central Ave. showed a gray Chevrolet Traverse with front end damage and a missing headlight and a white Chevrolet Colorado with no tags in the store parking lot. The gray Chevrolet Traverse acted as lookout, MPD said. The video shows one man pulling on the store doors at the entrance of the store and four other men wearing dark colored clothes inside the store stealing merchandise

York County, PA: Police arrest man wanted for stealing $22,000 trading cards from store
A man accused of stealing thousands of dollars worth of merchandise from a trading card store in York County is now in custody. West York police said Jonathan Eisenhuth was arrested by state police in Bellefonte, Centre County, following a traffic stop and foot chase. He will eventually be extradited to York County. Eisenhuth, of Snyder County, broke into Common Ground Collections on June 29, according to police. Officers said security footage shows Eisenhuth wearing a ski mask, smashing the door and making his way behind the counter. He grabbed about $22,000 worth of sports cards in less than a minute, police said.

Albuquerque, NM: APD arrests three men charged with stealing nearly $1,700 of liquor from Walgreens
APD officers and detectives worked together to charge and arrest three men who are believed to be part of a group that has been stealing liquor and other merchandise from convenience stores in the Northeast Heights. Several suspects were highlighted in a video shared last week through social media as they walked out of a Walgreens store with liquor. Three people were arrested today. A fourth suspect, Oliver Manning, 43, has a warrant for his arrest. Detectives with APD’s Organized Crime Unit were investigating the thefts when they were contacted today about two of the suspects, Nathan Castillo, 43, and Brian Singer, 35, who stole merchandise from the Walgreens.. They got into a bus/van. Detectives followed the van, where they made contact with the two men. The men were arrested for stealing merchandise worth more than $300. The manager of the Walgreens positively identified the men and told police that Castillo was at the store the previous day, on July 10, and vandalized the plexiglass to steal alcohol valued at more than $1,400. The manager said Castillo has stolen merchandise in the past and has threatened violence against employees. Detectives are charging Castillo under a new law that Mayor Keller supported that combines the value of stolen merchandise so the suspect can be charged with a felony, rather than separate misdemeanors.

Harris County, TX: 2 suspects sought for shoplifting over $4,000 worth of Dior cosmetics from Ulta

The Villages, FL: Woman with several priors charged with Felony Theft of $668 in failed attempt at Walmart

Glenview, IL: Duo steals 2 carts filled with 30 Bottles Of Booze








Shootings & Deaths

Prince George’s County, MD: Man Shot To Death In Oxon Hill C-Store
A man was found shot to death inside a convenience store in Oxon Hill, Maryland, early Tuesday, authorities said. The man was found inside High Point Grocery & Tobacco in the 4400 block of Wheeler Road, in a small strip mall near the D.C.-Maryland line. Prince George’s County police officers responded at about 4:40 a.m. and the victim was pronounced dead. It wasn’t immediately clear if the man had worked at the store. His name was not immediately released. Police said they're working to establish a suspect and motive. A dispatch call said police were seeking two suspects who made their escape in a red Honda Civic. A clerk at a nearby business said anyone who works nearby worries about becoming the victim of a crime.

Columbia, SC: Family of teen killed by gas station owner pursues wrongful death lawsuit
The family of Cyrus Carmack-Belton, a Columbia 14-year-old shot and killed outside a gas station over Memorial Day weekend, will pursue a wrongful death lawsuit against the alleged shooter, store owner Rick Chow. The family’s attorney, Todd Rutherford, confirmed Tuesday that Carmack-Belton’s family plans to ask for a civil jury trial and seek damages against Chow. “The family is going to exercise all of their rights to make sure they get justice for Cyrus,” Rutherford said. Chow, 58, is accused of fatally shooting Carmack-Belton in the back after an apparent argument between the two inside Chow’s Parklane Road convenience store May 28. Chow accused Carmack-Belton of shoplifting, which the Richland County Sheriff’s Department said there is no evidence of. Chow is currently facing criminal murder charges. The family’s civil suit would be in addition to the criminal charges.

Tampa, FL: Lack of security at Fla. c-store alleged in lawsuit over murder
The family of a man who was murdered at a Tara Food & Beverage Mart in Lakeland, Fla., is claiming a lack of security measures. Tangela Williams, as personal representative of the Estate of Demetrius Wilson, deceased, and on behalf of the survivors of Demetrius Wilson, filed a complaint June 8 in Hillsborough County Circuit Court against Tampa Acquisitions Inc., Tara Food & Beverage Mart LLC, doing business as Memorial Mobil, and Automated Petroleum and Energy Company, alleging negligence and other claims.

Wilson, according to the plaintiff's complaint, was murdered on July 4, 2021, by a third party in front of his girlfriend while at the Tara Food & Beverage Mart in Lakeland. The plaintiff alleges that the defendants' agents and employees knew or should have known their premises was in a "high crime area" with previous criminal activity such as shootings, aggravated assaults, rapes and robberies, yet failed to take steps to provide proper security on the premises.

The plaintiff also alleges the defendants failed to warn patrons of the danger and failed to patrol or monitor the premises to protect patrons, invitees and the public. The plaintiff claims the defendants also failed to have proper lighting on the premises, failed to hire and retain competent security guards and did not have surveillance cameras throughout the premises. She alleges the defendants negligently failed to have physical access barriers or fences around the property. The plaintiff seeks monetary relief of more than. $50,000, trial by jury and all other just relief

Union City, CA: Person Shot During Suspected Break-In At Union City Cannabis Store
A person was shot early Friday at a Union City cannabis dispensary after suspects forced their way into the business and fired shots after being met by on-site security, according to officials. Union City police responded to a panic-alarm activation at 1:38 a.m. at FLOR, a retail operation on Courthouse Drive, the Union City Police Department said. The security personnel told officers that the suspects were attempting to steal property. "When security confronted them, the suspects began shooting and struck the victim, causing non-life threatening injuries," the police said.

Robberies, Incidents & Thefts

Houston, TX: Video shows cell phone store employee fighting back against robbery suspect in NE Houston
A Houston-area store employee did not hesitate to fight back when a robbery suspect entered the business. The incident happened on June 30 at about 9:20 a.m. in the 8600 block of Tidwell on the city's northeast side. A video released on Tuesday by HPD shows a man walking into the cell phone store. Police said the suspect acted like a customer at first. The video then shows the suspect going behind the counter, pushing the worker, and removing money from the cash drawer. But he didn't leave without a fight. The video also shows the employee pushing back against the suspect before he could get his hands on the cash drawer. It's unclear if the employee was injured in the incident. After the crime, the suspect fled in an unknown direction.

San Francisco, CA: 3 downtown SF luxury retail stores robbed in 1 week
San Francisco Police are investigating three robberies at luxury stores, that all happened this week. The most recent happened Sunday afternoon when the Gucci store on Stockton St. was hit. SFPD and CHP gave chase down the Peninsula. Also on Sunday afternoon, there was a theft at Louis Vuitton in the Bloomingdale's downtown. Police say employees believe 10 people were involved. On July 6th, SFPD says a single suspect is believed to have stolen merchandise from the Burberry store in Union Square. SFPD has not announced any arrests. Multiple sources have told ABC7 News the estimated value of the goods stolen is around six figures.

Atlanta, GA: Video shows man fall through ceiling while robbing Atlanta food mart for 3rd time in a week
Police are searching for a man caught on camera falling through the ceiling of an Atlanta food mart. Officers showed up to Reggie’s Food Mart on Dill Avenue at 1:30 a.m. on Monday morning to find the store ransacked. When they checked surveillance cameras, they saw a man fall out of the ceiling, climb back up through the hole and drop down again to rob the store. They say it was the third time the man had robbed the same store in one week.

Middleburg, PA: C-Store manager accused of nearly $60,000 deposit theft
The store manager at Harvey's Mini-Mart in Beaver Springs is charged with stealing nearly $60,000 from the business during the past six years. Jessica K. Snyder, 47, of Beaver Springs, has been employed at the store for eight years and is accused of starting to steal money in 2018, according to court records filed by state police at Selinsgrove. Store owner Troy Harvey contacted police in April to report that an office manager noticed during tax preparation that several bank deposits were missing, court records said. Harvey provided bank receipts and store cash deposit deposit forms that were all signed by Snyder and did not match, police said. In all, $59,494 was missing from 2018 to April 2023. It was Snyder's responsibility to deposit the cash receipts at the bank, he said.

Ferndown, England: Golf course releases footage of men stealing from its Pro Shop
Ferndown Forest Golf Course published the video on Twitter on Monday, July 10. The post shows a pair of men stealing items from its Royal Winchester Golf Club Shop. The tweet reads: “The standard of crooks today has really gone down hill. Watch this from yesterday at our Royal Winchester Shop.... Just needs a Benny Hill tune played over the top. I promise it is real and not a set up.” A police spokesperson said: "We received a report of a theft from the Royal Winchester Golf Club at around 2pm on Sunday, July 9. Golf putters were stolen.

Memphis, TN: Police looking for man who robbed 3 fast food restaurants in about two hours

Columbus, OH: Violent armed robber sentenced to over 21 years in federal prison

Alamance County, NC: Deputies identify 'Felony Lane Gang' members accused in string of car break-ins

Winston-Salem, NC: Suspect in bank robbery arrested after stop at Subway



Auto – Portland, OR – Armed Robbery
C-Store – Centre County, PA – Burglary
C-Store – Atlanta, GA – Burglary
C-Store – Lake Charles, LA – Armed Robbery
C-Store – Prince George’s County, MD - Armed Robbery / Man killed
C-Store – Asheville, NC – Armed Robbery / Attempted stabbing
C-Store – Kanawha County, WV – Armed Robbery / Shot fired
Clothing – Memphis, TN – Burglary
Collectable – York County, PA – Burglary
Dollar - Toledo, OH – Armed Robbery
Dollar – New York, NY – Armed Robbery
Gas Station – Toledo, OH – Armed Robbery
Grocery – Fresno, CA – Robbery
Handbags – Weston, FL – Burglary
Hardware – Crockett, TX – Burglary
Jewelry – Huntersville, NC – Armed Robbery
Jewelry - Hialeah, FL – Robbery
Jewelry - Yonkers, NY - Robbery
Jewelry - National City, CA - Robbery
Liquor – Glenview, IL – Robbery
Liquor – Forest Park, IL - Robbery
Liquor – Albuquerque, NM – Robbery
Louis Vuitton – San Francisco, CA – Robbery
Marijuana – Union City, CA – Armed Robbery / Emp wounded
Restaurant – Roanoke, VA – Burglary
Restaurant – Niles, OH – Burglary
Restaurant – Memphis, TN – Armed Robbery (McDonalds}
Restaurant – Memphis, TN – Armed Robbery {McDonalds}
Restaurant – Memphis, TN – Armed Robbery (Taco Bell)
Restaurant – St Louis, MO – Armed Robbery
Tobacco – Bronx, NY – Armed Robbery
Walmart – The Villages, FL – Robbery                       

Daily Totals:
• 24 robberies
• 8 burglaries
• 3 shootings
• 1 killed

Click to enlarge map




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Director of Retail Solutions - North America
Denver, CO - posted April 5

This role will be focused on selling our SaaS retail crime intelligence platform by developing new prospects, and progressing Enterprise level prospects through our sales process. You will report directly to the VP of Retail Solutions - North America, and work alongside our Marketing, Partnerships and Customer Success team to grow our customer base...

Regional Asset Protection Manager
Baltimore, MD & Philadelphia, PA - posted July 10

As a Regional Asset Protection Manager, you will support Whole Foods Market’s Northeast Region. This will be a total of 21 stores in the Baltimore, Philadelphia, Southern New Jersey and DC area. Be empowered to ensure that multiple stores operate efficiently and achieve our asset protection and safety goals...

Loss Prevention Auditor and Fraud Detection Analyst
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As a LP Auditor and Fraud Detection Analyst for Staples, you will conduct LP operational field audits remote, virtual and in person, within a base of 60 retail stores to ensure compliance to operational standards to drive operational excellence and preserve profitability. You will also train store managers on Key-Holder responsibilities, Inventory Control standards, Cash Office procedures, Protection Standards, Safety and Fraud trends...

Manager, Physical Security
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Responsible for overseeing all aspects of the company’s physical security strategy for retail stores, warehouses, and store support center and field offices. This includes responsibility for the capital expense and repair budgets, developing written specifications, layout and design for all systems and to ensure all installations and repairs are made to SEG standards...

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Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups’ response to critical incidents, investigative needs, safety concerns and regulatory agency visits...

Regional Manager, Loss Prevention (Western Territory)
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The Regional Loss Prevention Manager is responsible for the control and reduction of shrinkage at the stores in their Territory. Investigate and resolves all matters that jeopardize or cause a loss to the company’s assets. Has ownership for all company related shrinkage programs in their assigned stores.

Regional Manager, Loss Prevention (Central Territory)
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Regional Director, LP & Safety (Midwest)
MN, MO, IL, KS, WI, MI, IN, or WA - posted June 27

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It only takes 7 seconds to make a first impression. With a job on the line, the pressure to immediately impress is even more intense. No wonder everyone can get frustrated.

The good news is that no matter what goes wrong -- you go to the wrong building, you spill water, you mispronounce the company name -- it's all about how you recover. The first rule is -- relax, take a deep breath and make a joke about it. Humility, honesty and calming down is the key to showing the employer that even when you're under pressure, you'll react the right way. Think about this before your interview because if something does happen you won't have time to think.

Just a Thought,


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