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The D&D Daily Mobile Edition
LP, AP & Cybersecurity's #1 News Source

6/28/23 D-Ddaily.net
 

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Phelicia Showers M.ED,LLM named Safety Environmental and Asset Protection Manager for Lowe's Companies
Before joining Lowe's as Safety Environmental and Asset Protection Manager, Phelicia spent a year with Amazon as Quality Assurance Manager. Prior to that, she served as both Senior Program Manager and Loss Prevention Manager for Amazon. Earlier in her career, she held loss prevention roles with Family Dollar, CVS Health and Kmart. Congratulations, Phelicia!


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Zebra Technologies Launches TC22/TC27 Mobile Computer for Enterprise-Grade Manageability and Productivity

New Zebra device delivers 5G and Wi-Fi 6E connectivity and built-in support for Apple VAS and Google Smart Tap to unlock new ways of working

LINCOLNSHIRE, Ill.--Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced the launch of the TC22/TC27 – a valuable mobile computer for organizations that were previously constrained to use consumer or lower quality devices lacking the features they need to maximize efficiency and productivity.

This powerful, feature-rich device is ideal for businesses including small and medium size businesses (SMBs) in retail, sports and entertainment, transit and logistics, utilities and field services which have limited budgets but need advanced range scanning, hybrid point of sale (POS) solutions, and enterprise-grade manageability without the IT complexity. For hospitality and entertainment businesses, the built-in support for Apple VAS and Google Smart Tap enables the TC22/TC27 to easily validate tickets, membership and loyalty cards, and boarding passes stored in mobile wallets.

Read more here
 



The U.S. Crime Surge
The Retail Impact


Oregon Passes ORC Senate Bill 900
Lawmakers passed array of criminal justice bills in tumultuous session
Lawmakers set a new $5 million grant to help police agencies fight organized retail theft rings. Through Senate Bill 900, police agencies will be able to apply for state grants to combat the problem and coordinate efforts to fight the problem.

Establishes Task Force on Organized Retail Theft. Directs task force to review existing issues of organized retail theft to determine changes to laws or policies to address issues or reduce organized retail theft. Sunsets on December 31, 2024.] Takes effect on 91st day following adjournment sine die.] Establishes Organized Retail Theft Grant Program. Directs Oregon Criminal Justice Commission to administer program. Appropriates moneys to commission for purposes of program. oregoncapitalchronical.com


Retail Media Outlets Covering INFORM Act Roll-Out
CNBC - Fox Business - Retail Dive - Chain Store Age - Pymnts.com

Inform Act ‘a significant dose of help’ against organized retail crime
Retailers have increasingly blamed theft – both in brick-and-mortar stores and online – as a threat to safety and profits. The Inform Act seeks to reduce that by compelling online marketplace retailers to collect and verify key information, and by establishing enforcement criteria and penalties for not following the rules.

Retailers that don’t comply may face civil penalties of $50,120 per violation. The new rule also empowers state attorneys general and other officials to initiate federal court cases and take action under state law to seek restitution.

The Inform Act requires marketplaces to disclose more information about who is selling what on their platform. Sellers that meet the sales threshold must supply that information or be suspended from the platform, and consumers have a way to report suspicious online sales activity.

The new rules will affect some of the retail industry’s largest and best-known companies like Amazon and eBay. Meta, the parent company of Facebook, is also subject to the new rules by operating Facebook Marketplace. Other retailers likely subject to the new rules include Etsy, Wayfair and Flipkart. retaildive.com


Cartels Targeting Golf Retail to Turn a Profit
How a surge of smash-and-grab robberies is upending golf retail

The industry's leading golf retailers reported 900 crime events in 2022 and $6 million in stolen clubs or five times more than in 2019.

Golf retail’s past dealings with crime have been a vexing annoyance but hardly the existential threat that recent events may be inspiring. What used to be known as “shrinkage”—a putter slipped down a pant leg or sleeves of Pro V1s hidden in a box of Pinnacles—is becoming an epidemic.

“It has trickled into golf for one simple reason: The game has become so popular. The market is so much bigger than it used to be, the equipment is so desirable and the stuff is just so easy to move,” says Mike Mata, vice president of cybersecurity and loss prevention for Worldwide Golf Shops. “The individuals who move this merchandise are typically involved in a lot of different criminal activity. These organizations are linked to the drug cartels and the various mafias.

“They’re just diversifying,” he adds. “If there’s a crackdown on the U.S.-Mexican border, and some of these cartels are having a tough time moving drugs into the country, well, they’ve got to figure out a way to make money somehow, and the big one right now is organized retail crime.”

In 2022, leading golf retailers (Golf Galaxy/Dick’s Sporting Goods, PGA Tour Superstore and Worldwide Golf Shops) reported 900 crime events. The value of club thefts industry-wide was roughly $6 million in 2022 or five times more than what it was in 2019.

Several elements are fueling this surge. (1) Selling prices of clubs have risen sharply, making the appeal of getting a deal on a luxury item especially intriguing for the criminal element. (2) It’s relatively easy money for products that hold their value. (3) During the pandemic many golf stores weren’t as robustly staffed, allowing for more undetected crime to occur. Theft has continued because even if caught, criminals likely have to steal multiple thousands of dollars to see real jail time. (4) Criminals know that retailers are instructing their employees not to intervene physically. Not only is a driver not worth dying for, but the retailer could be liable for any injuries in a confrontation. golfdigest.com


Industry Leaders Share Violence Prevention Strategies
How to get ahead of violence — and prevent the thinking that precedes it

NRF PROTECT: Insights and strategies to confront the issue of violence

With more than 300 mass shootings in the United States so far in 2023, the urgency to address issues of violence and learn how to prevent it is clear. At NRF PROTECT, McDonald’s Director of Global Security Rob Holm and Bryan Niederhelm, senior vice president for threat assessment and management with Gavin de Becker & Associates, shared strategies for intervention and prevention.

Niederhelm used an example of his 16-year-old daughter, who was about to get a driver’s license and to whom he had provided some conventional “defensive driving” training. He then referenced a strategy Holm used with his now-adult sons, for which Holm had established a “safe driving” contract they had to sign and commit to.

That made a point regarding the way creative and early strategies symbolize how we must begin thinking about the prevention of violence.

“That’s where true prevention happens,” he said. “We need to think about it in advance, and we need to think differently. It’s our responsibility to identify internal predictors of violence before it happens. If violence is a river, how can we get further upstream?”

Language is one thing that can influence behavior, he said. There is a dark side to the language people use to tell us about themselves. Suffering precedes violence, Niederhelm said.

Niederhelm offered three takeaways from the session. One, get further upstream. Two, control the ingredients in the workplace recipe. And three, bring it back to basics: care, compassion and hope. Above all, be aware of all these issues and focus on doing it better and earlier. “If we keep doing what we’ve done,” he said, “we’ll keep seeing what we see on the news.”  nrf.com


'The Situation is Out of Control' in Big Cities
'Fed-up' cities are passing laws to combat brazen organized retail theft
Some cities are passing their own laws in order to combat an epidemic of brazen organized retail thefts across the country that have led to some stores shutting down. These kinds of incidents are pushing local lawmakers into passing laws to strengthen the law enforcement response to such robberies, according to a report from CBS News.

"The situation is out of control," said Mayor Mike Coffman of Aurora. The city has passed an ordinance that would put people in jail for three days if they are found guilty of stealing more than $300 in merchandise.

"There's a rising anger about that," Coffman continued, "and the feeling is they're not just stealing from the store, they're stealing from everybody."

He went on to say that the new law was a response to the state legislature lessening penalties for theft.

"The message of this ordinance is, 'Aurora is fed up,'" he added. "Aurora is gonna be tough on crime."

Property crime in the city has dropped 13.9% over the same period from last year. theblaze.com


Another NY Bill Could Let Criminals Run Free
Albany latest ‘wrongful’ bill will mean MORE crime
Its latest bill, inaccurately named the Wrongful Conviction Act,” could be the worst of all. The WCA is a hastily drafted, last-minute piece of legislation that was just passed — at a time when lawmakers hope no one was paying attention.

The act will eviscerate any hope of having finality in our criminal-justice system and will result in infinite appeals in the same cases and more criminals released onto our streets. It is guaranteed to create more crime victims.

The act is packaged as a mechanism to prevent wrongful conviction — a perfectly fine goal of allowing “innocent” people to challenge past convictions. Under this bill, defendants would be allowed infinite meritless challenges to criminal convictions.

If their motion gets denied, they can file it again and again, as often as they like. They can wait decades and then file the identical motion again. Perhaps most alarming, if a defendant succeeds on a challenge to their conviction, under current law they get a new trial.

Yet under this misguided legislation, they walk free and can never be tried again for that crime. This is true even where the error is due to an ineffective defense attorney, something that the trial judge and prosecutor cannot prevent. nypost.com


Solution to Stopping Armed Assailants?
'Lightguard' system & 'smart guns' aim to combat mass shootings & gun violence
With a graduate student, Luis Carlos Diaz, he has invented a device called the Lightguard system, which, when triggered, flashes a bright light that can disorient an assailant. In the absence of stricter gun control legislation, Lightguard is just one of several new products intended to combat gun violence.

The Lightguard Security System can temporarily impair an attacker’s vision, rendering someone in its path functionally blind for about 10 to 20 seconds. The partial visual impairment may last up to a few minutes. Arwari has tested the device on himself.

“All you can think about is, ‘I need to get this out of my face.’ So, instinctually, you turn away, and you want to go in the other direction,” he said.

He compares the device to a flash-bang, also known as a stun grenade, often used by police, but said the Lightguard is safer, since flash-bangs can cause permanent hearing loss or severe burns. Lightguard also serves as an emergency trigger to alert police. news.yahoo.com


Community members push for change as crime trends rise in Central Ohio

DeSantis vetoes Florida bill offering second chances for criminal record expungement


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The Hayes Report on Loss Prevention
Quarterly - Summer 2023 - Vol. 38 No. 3

Topics: 35th Retail Theft Survey - Theft Survey Statistics - Theft Survey Highlights - Company Shrink Stats - Booster Bags - The Bulletin Board

Mark Doyle Talks --- The Survey Says...

This Summer newsletter mostly details the results of our 35th Annual Retail Theft Survey. I would like to express a sincere THANK YOU to the 26 large retail companies who participated and made this survey possible. We do this annual theft survey at our own expense for the retail community, and we hope it helps justify budgets, minimize staff reductions, and prompts retail executives to keep in mind the most important role their AP/LP personnel play in helping to improve overall company profits.

I hope you enjoy this issue of The Hayes Report newsletter and have a safe and enjoyable summer!

Click here to read the full newsletter


Biometrics are moving the restaurant industry beyond cards and phones
In an era of rapid technological advancements, biometric payment methods are emerging as a game-changer for the restaurant industry. Integrating palm scanning and facial recognition technologies into payment and loyalty systems offers a faster, more secure, and more reliable means of identifying customers. By eliminating the need for physical cards, PINs, phone numbers and manually entered data as identification methods, these biometric systems provide convenience, streamline operations, reduce the risk of identity theft, and enhance the overall guest experience. Companies like Panera and Steak ‘n Shake are among the popular restaurant chains adopting these cutting-edge solutions. biometricupdate.com


Convenience Store Industry - Reaching New Highs
Total U.S. convenience store sales reached a record high of $814 billion last year, an increase of nearly 23 percent year over year, according to the 2023 Convenience Store News Industry Report.

In-store sales at U.S. convenience stores hit a new high of $275.3 billion last year, up 6.6 percent over the prior year.

Motor fuel sales hit $538.7 billion, up 32.9% from LY, While fuel volume was only up 1.6%. (Editor's Note: Pain at the pump)

Industry gross profits overall jumped 3.3 percent last year.

In all, the top 10 chains account for a combined 28,064 stores of the industry’s overall 150,445 locations, or 18.65 percent. Broken down even further, the top three chains account for a combined 20,968 stores, or roughly 14 percent of the industry.

1. 7-Eleven - 12,763
2. Alimentation Couche-Tard - 5,716
3. Casey's General Stores - 2,489
  csnews.com


Top 10 Specialty Retailers of 2023
For the sixth consecutive year, RIS has collaborated with wRatings to rank the industry’s top performing retailers. We’ve highlighted the top 100 companies that are continuing to prosper despite the ongoing volatility, analyzing their percentage of market share and how it translates to overall sales and where these companies are investing to maintain their competitive edge. The Top 10 alone totals $2.4 trillion in sales — besting last year’s $2.3 trillion.

Below RIS breaks out the Top 10 Specialty Retailers from the full Top 100 list. Each has demonstrated innovative strategies or unique operational approaches to stay ahead of the competition — whether through enhanced customer experiences, creating memorable moments, these retailers have set themselves apart in the market.

1. Nike
2. TJX Companies
3. Best Buy
4. Sherwin Williams
5. Estee Lauder
6. The Gap
7. Dick's Sporting Goods
8. Mohawk
9. VF Corp.
10. Ulta Beauty
  risnews.com


Expiration of COVID-Era Policy Could Hurt Retailers
Changes to student loan policies set to hit retail around the holidays

Apparel retailers have the most to lose from the end of the pandemic-era payment pause, especially if the Supreme Court strikes down debt forgiveness.

Federal student loan payments must resume no later than the end of August, thanks to a compromise struck in order to get Congress to approve the debt ceiling. Plus, the Supreme Court will also soon rule on the Biden Administration’s debt relief plan, a decision that is expected this week.

If the court leaves Biden’s program intact, as much as $20,000 in educational loans for lower-income graduates would be forgiven. Otherwise, cracking down on student loans would drain hundreds of thousands of dollars from many consumers’ budgets, just as the holidays start to loom.

“We already see shoppers pulling back on shopping and spending due to inflation, reduction of SNAP benefits, and a host of other issues,” Julie Craig, Kantar vice president of shopper insights, said by email. “And for younger shoppers and families with children, having payments resume just as the holiday shopping season kicks off could create real challenges for retail.” retaildive.com


Pride Month Backlash Impact
Starbucks to issue 'clearer' decor rules after pride month clash with union
Starbucks plans to issue "clearer" centralized guidelines for in-store visual displays following a union's allegations that managers banned Pride-themed decor, the coffee chain said in an internal memo to employees.

"We intend to issue clearer centralized guidelines... for in-store visual displays and decorations that will continue to represent inclusivity and our brand," Starbucks North America President Sara Trilling said in the memo.

The memo comes after the union representing the coffee chain's baristas alleged that managers at dozens of Starbucks locations had prevented employees from putting up Pride Month flags and decorations, or had removed them. The coffee giant disputes these allegations.

More than 3,000 workers at over 150 Starbucks stores in the United States will walk off the job, the union said on Friday. reuters.com


Walgreens to Close 150 Stores in U.S. & 300 in UK

Back-to-school spending to rise 15.7% this year: JLL
 



Senior LP & AP Jobs Market

Director, Fraud Strategy job posted for Macy's in Township of Deerfield, OH
Direct oversight of all instore Fraud losses and investigations; drive strategy development based on emerging instore trends; providing expertise in executing business strategy and delivering trustworthy advice to influence business leaders across many lines of business; work closely with MCCS, Stores, and Central Asset Protection teams, to provide key fraud insights and recommendations; influencing business stakeholders through data analysis and interpretation; and more. indeed.com

Director, Retail Risk Management job posted for Cresco Labs in Chicago, IL
The Director of Retail Risk Management reports to the Vice President, Retail Operations and is responsible for implementing programs and trainings and leading a team to support business continuity, emergency response, disaster recovery and loss protection across the retail fleet. The Director will need to establish and maintain impactful relationships with Regional Leadership, Compliance, Human Resources, security vendors, and law enforcement agencies. indeed.com
 




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In Case You Missed It

Empower Your Stores With the Future of
Video Loss Prevention

Broaden LP's Impact & Address In-Store Issues
Faster and More Efficiently


Watch Now On-Demand!

Join OpenEye and Gus Downing, publisher of the D&D Daily, for an insightful discussion on how retailers are using OpenEye's latest product, POS Connect, to gain a complete picture of their operations and improve their loss prevention efforts.

Register and discover how to leverage your video surveillance to:

  • Prevent fraud using proactive business intelligence and advanced tools for loss prevention.

  • Reduce shrink and fraud by marrying your POS data with video verification.

  • Improve productivity by evaluating employee performance, training procedures and personnel needs.

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Ransomware "Wreaking Havoc" on Businesses
Cybercriminals target high-profit companies: AEI
Cybercriminals tend to strike highly profitable companies, those holding abundant cash and organizations that spend generously on advertising, according to an American Enterprise Institute study of cyberattacks from January 1999 until January 2022.

High profitability and growth opportunities help predict future malicious cyber events, which suggests that cyber threat actors target successful firms, possibly for industrial espionage,” AIE researchers said in a study released this month. “Large cash holdings increase the likelihood of future cyber events.”

Many companies disregard Securities and Exchange Commission rules to report all material corporate events and fail to report cyberattacks, the researchers said. At the same time, “the probability that a cyber event is being reported is increasing with outside investor scrutiny” and the degree of coverage by media and company analysts.

Total potential losses from cyberattacks and cyber fraud surged 48% last year to $10.2 billion from $6.9 billion in 2021, according to the FBI.

“Today’s cyber threats hit a wider array of victims and carry the potential for greater damage than ever before,” FBI Deputy Director Paul Abbate said in a speech earlier this month.

“The threats are evolving rapidly, and the stakes have never been higher,” Abbate said, noting that the FBI is investigating more than 100 different ransomware variants “wreaking havoc on business operations.”

Ransomware, malware and distributed denial of service attacks by far cause the most damage to company valuations, disabling IT systems and cutting access to data, websites and company services, the AEI researchers said, drawing from “the most comprehensive dataset of publicly reported cyber events” during the period studied.

Many cyberattacks may go unreported because of the high cost of publicity. cybersecuritydive.com


Algorithms Cannot Replace Humans When It Comes to Cybersecurity
How to AI-proof the cybersecurity workforce

Generative AI can enhance digital security, but it can’t — and shouldn’t — replace humans that are essential to fight malicious hackers.

Automation is hardly new. Ever since the Industrial Revolution, jobs have been transformed, created and eliminated because of it. Now, automation in the form of artificial intelligence is coming for the tech sector — and specifically cybersecurity.

AdvertisementThe excitement over AI in cybersecurity was on full display at the annual gathering of infosec professionals in San Francisco known as the RSA Conference. At this year’s event, multiple keynotes focused on the potential for AI to efficiently hunt for digital risks and automate threat response protocols. AI also promises to alleviate the stresses associated with many cybersecurity jobs, such as first responders. But just as there’s potential, there are downsides. As AI tools inevitably begin to scale and tackle more complex cybersecurity problems, the impact on the workforce is troublesome — and dangerous.

We cannot let the potential of AI overshadow the value of human cybersecurity professionals. While AI excels at pattern recognition tasks such as detecting malware attacks, machines cannot take into account the context for why an attack may be happening. AI can be amazing at automating some aspects of reasoning, but algorithms cannot replace people when it comes to the creativity required to find unique solutions. Chatbots can’t replicate all the human competencies that are crucial within cybersecurity. So, without a measured — and cautious — approach to AI, our sector risks moving toward insecurity.

While it’s reassuring to see a growing conversation about the potential dangers of AI and efforts to put in place some common sense guardrails to regulate its deployment, such as President Biden’s meeting this week with Big Tech critics in San Francisco, there’s still not enough focus on the potentially devastating impact that AI tools could have on the American workforce.

There is no doubt that generative AI will have a transformative impact. We have the opportunity to prepare the cyber workforce for a future just as promising, and we need to start now. cyberscoop.com


Cybercrime: The World's 3rd Largest Economy
Cybercrime Cost Businesses an Average of $4.35M in 2022
Cybercrime is a growing problem for companies of all sizes, expected to cost businesses $10.5 trillion annually by 2025. In fact, if cybercrime were measured as a country, it would be the world’s third-largest economy.

The UK has a bigger problem with cybercrime than most other countries. Cybercrime density (measured as the number of victims per 1 million people) increased 40% in the UK from 2020 to 2021, and the country far outranks even the much more populous U.S. (ranked No. 2). retailtouchpoints.com


Bolstering the Cybersecurity Workforce
Congress explores ways to boost cybersecurity talent pipeline amid workforce shortage
The growing threat of ransomware attacks has Congress trying to build up the cybersecurity workforce. It comes as the nation faces a shortage of cyber professionals because of burnout and stress.

Consistently, cybersecurity workers leave more frequently than many other roles, even within information technology, which is already rife with many hiring challenges due to talent shortages,” said Will Markow, vice president of applied research advocacy at Lightcast.

The labor market analytics firm, Lightcast, tracked more than 660,000 cybersecurity job openings over the last 12 months alone.

This means we are stepping on to the digital battlefield missing nearly a third of our army. The consequences of this talent shortage echo across around country,” Markow said. actionnewsjax.com


Nexusguard research reveals worldwide DDoS attacks more than doubled in 2022
The data also showed that cyber attackers continued to alter their threat vectors by targeting the application platforms, online databases, and cloud-based storage systems within Internet Service Providers (ISPs).

SAN FRANCISCO -- In 2022, the total number of distributed denial of service (DDoS) attacks worldwide increased by 115.1% over the amount observed in 2021, according to new research from Nexusguard released in its DDoS Statistical Report for 2022. The data also showed that cyber attackers continued to alter their threat vectors by targeting the application platforms, online databases, and cloud-based storage systems within Internet Service Providers (ISPs). This resulted in a significantly greater impact globally as organizations continue to move more of their workloads to the cloud. securityinfowatch.com


Pilot Applicant Information for American, Southwest Hacked

The magic formula for big data companies to outshine the competition


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Canada Sees 29,000 Successful Shoplifting Incidents Daily
That number was recorded pre-COVID, meaning it is likely even higher now

Casting a wide net to prevent store theft has its drawbacks

Some experts say the practice of check bags is eroding an inherent trust between retailers and the consumer, which ultimately is not good for business

It’s been estimated that, before the pandemic, shoplifters in Canada were successful a whopping 29,000 times a day. Who can blame retailers for casting a wide net and trying to stem the tide — even if innocent people are caught up in the frenzy?

For many retailers, the answer is enhanced store security. Technically called “an inventory check” it’s been around for a while, but of late seems to have become more widespread. Customers are asked to have receipts ready when exiting a store, so security personnel can count the items in bags and/or carts and match them to the receipt.

In Canada, some experts say the practice is eroding an inherent trust between retailers and the consumer, which ultimately is not good for business.

Psychologists say the way a retailer prioritizes customer experience and service can either increase or decrease feelings of anxiety, harm or unworthiness. This, undoubtedly, compounds the mental anxiety Canadians are already feeling when shopping and the ever-increasing prices of food and other goods.

But, there are also mitigating circumstances. The whole self-serve checkout situation may save the retailer money, but they also provide opportunities for consumers to slip items unpaid into their bags — unnoticed. And they aren’t always reliable.

During an “inventory check,” this singles out the customer in front of others waiting to exit the store — when in fact they’ve done nothing intentionally wrong. Isn’t it the store’s responsibility to have working equipment, instead of blaming inadequacies on the customer?

There have, indeed, been concerns raised by the Canadian Civil Liberties Association regarding the ethics and the legality of searching a customer’s bag for items without consent if the retailer hasn’t eye witnessed a crime taking place.

Self-serve kiosks were in part embraced by retailers as a cost-saving measure on staff costs, but if those costs are being diverted to security personnel, the point seems mute. thestar.com


'It kind of makes you feel like a criminal'
Loblaw customers protest receipt-check policy introduced at select stores

Legal experts say customers generally don't have to comply with receipt checks

Several shoppers complained to CBC News about receipt-check signs they spotted within the past two weeks at their Loblaw-owned grocer, including Loblaws and Zehrs stores in Ontario. Each of those signs has now disappeared, but Loblaw won't say if it has abandoned receipt checks, which can be unpopular with shoppers and difficult to enforce.

"I don't like the approach," said Zain Ismail, who says he was taken aback when he saw two receipt-check warning signs while shopping at a Zehrs in Windsor.

He said an employee checked shoppers' receipts — but not bags — as they left the store at a designated exit with gates on either side.

"It kind of makes you feel like a criminal," said Ismail. "I wasn't exactly sure what triggered Loblaws to do this."

Loblaw Companies Ltd. provided no details about the receipt checks, except to say in an email to CBC News that the signs were posted in select stores to inform customers about "a change in practice at the location."

According to wording on the signs, the purpose of the receipt checks is to "validate and maintain inventory accuracy."

"'Inventory accuracy' is a tongue-in-cheek way, I think, of saying, 'There's a lot of [theft] going on in the store,'" said criminal lawyer Kyla Lee.

She says retailers typically introduce receipt checks, along with accompanying bag searches, as a theft deterrent. cbc.ca

RELATED: Loblaw’s Receipt-Check Policy Sparks Customer Protests


Historic $50M Price-Fixing Fine
Canada Bread fined $50M in price-fixing bread scandal
For the first time in nearly six years, notable progress has been observed in the investigation of price-fixing in the bread market, initiated in 2015.

However, it is noteworthy that this advancement is not attributed to the efforts of the Competition Bureau. Canada Bread, currently owned by Mexico-based Grupo Bimbo, has recently acknowledged its culpability in two separate incidents of price-fixing, occurring in 2007 and 2011.

Consequently, the company has agreed to pay a fine of $50 million, marking the highest penalty ever imposed in Canada for price-fixing. It is a lot of money.

Previously, Loblaws, together with Weston Bakeries, confessed their involvement in the bread scandal, with Loblaws extending an apology to all Canadians in the form of a $25 gift card. That was in 2017. Since then, no significant developments have transpired. That is, until now.

While Grupo Bimbo has assumed complete responsibility for its role in the bread price-fixing scheme, it is also contemplating various legal actions against Maple Leaf Foods. As detailed in Grupo Bimbo’s agreed statement of facts filed in the Superior Court, Maple Leaf Foods, which sold Canada Bread in 2014, failed to disclose any information regarding the alleged bread price-fixing scandal. It is worth noting that 2014 was the year preceding Loblaws’ disclosure to the Bureau and its subsequent attainment of immunity.

Consequently, numerous executives, including Michael McCain himself, who were directly or indirectly associated with Canada Bread during that time, remain under investigation. Hence, McCain, who has announced his resignation as CEO of Maple Leaf Foods, is likely to face inquiries in upcoming days. troymedia.com


Canadian Retail Sales Outperform U.S.
Retail sales growth in Canada continuing to outperform much of the world – for now: report
Retail sales growth in Canada is continuing to outperform much of the world so far this year, a sign of the ongoing resiliency of Canadian shoppers despite higher inflation and recession predictions, a new report has found.

The Colliers 2023 Retail Outlook said consumers are still spending, even though retail sales have cooled slightly from last year when prices spiked and interest rates began their meteoric ascent.

Canadian retail sales climbed 2.4 per cent in March compared with the same month a year earlier, outperforming most developed markets around the world, the Colliers report noted.

In comparison, U.S. retail sales edged up only 1.6 per cent while dropping in the U.K., France and Germany, the report said.

Still, new retail sales figures to be released by Statistics Canada this week could show signs of softening consumer spending and demand as borrowing costs rise and the labour market weakens, economists predict. theglobeandmail.com


Customer Transactions May Be Impacted
Calgary-based Suncor Energy says it suffered a cyber security incident
Canadian oil company is the latest to report it experienced a cyber security incident. Calgary-based Suncor Energy says it has already notified the proper authorities and is working with third-party experts to investigate and resolve the situation.

A statement from the company says it is not aware of any customer, supplier or employee data being compromised or misused as a result of the intrusion.

The company is also warning that some transactions with customers and suppliers may be impacted, as efforts continue to resolve the incident. winnipegfreepress.com


New Canadian Workplace Requirement
'High Risk' Employers Required to Have Naloxone Kits in the Workplace Starting June 1, 2023
Ontario's Occupational Health and Safety Act (OHSA) was recently amended to require employers who become aware, or ought reasonably to be aware, that there may be a risk of its workers having an opioid overdose at the workplace to have a naloxone kit in that workplace.

OHSA also requires such employers to maintain the naloxone kit and provide training to ensure workers are familiar with how to use naloxone kits. gowlingwlg.com


Rona cutting 500 jobs across Canada, citing 'new market realities'

Empire expands Voilà online grocery home delivery service into Alberta

Romanian Shoplifting Gang
Five people arrested in Laval in alleged Romanian crime ring

Laval police say they’ve seized thousands of dollars in cash and stolen goods.

Laval police say they’ve arrested five people and seized thousands of dollars in cash and stolen goods in busting a shoplifting ring. After being tipped off about a shoplifting scheme in electronics stores three months ago, Laval’s police service said Tuesday that investigators, working with Canada Border Services Agency employees, uncovered a cluster of similar cases.

An analysis of the criminal network’s modus operandi showed that the suspects came from Romanian organized crime operating in Quebec and Ontario, Laval police said. Thieves targeted chain stores selling clothes, computer hardware and sports equipment, as well as luxury clothing. Thefts in Quebec total more than $70,000, police said.

Once several suspects were identified, investigators conducted a search in Laval’s Chomedey district that resulted in the seizure of $15,000 in cash and $40,000 worth of stolen materials that were destined for export to Romania.

Investigators allege the suspects — of Romanian origin and established in Canada following a refugee claim — had been stealing electronics and luxury clothing for several months before leaving the country. montrealgazette.com


Two men hospitalized after “targeted” parking lot shooting in Burlington, Ont.
An overnight shooting in Burlington, Ont. has sent two men to hospital. Halton Regional Police were called to a parking lot on the south side of Lakeshore Road near John Street shortly after 1:30 a.m. Saturday for reports of a shooting. When officers arrived they found two men with gunshot wounds. A 25-year-old man was rushed to hospital with serious injuries, while a 31-year-old man sustained minor injuries. thestar.com


‘I felt sorry for him’: Vancouver grocery store owner sympathizes with thief
A Vancouver man says he empathizes with the person caught on video breaking into his grocery store, saying more needs to be done to make sure everyone can get enough to eat.

Caught on surveillance video early Wednesday morning, a person is seen walking up to the East West Market on Main Street. The suspect is seen throwing a rock that shatters the front door, entering the store, and walking out with their arms full of food.

“At first, when I looked at the surveillance video I was upset,” Owner David Lee Kwen said. After the shock wore off and despite the damage left behind, Kwen says he’s not angry.

“When I look at it deeper — the guy stole basic things to eat, bananas, chocolate bars. I actually felt sorry for him. To come to a point where you have to steal to eat, that’s really bad. We are not a Third World country — this is Canada,” he explained. vancouver.citynews.ca


Thief makes off with cash, cigarettes in Halifax Petro-Canada robbery

Two Hamilton residents facing charges after Oakville jewelry store robbery

Theft suspect sought after multiple items stolen from Huron Church Road store

Ponoka RCMP investigate robbery at liquor store

Police seek suspect after convenience store in Oshawa robbed

One person arrested following alleged armed robbery on Montreal Road

Liquor store robbery caught on camera, EPS searching for 3 thieves


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The Need for Digital ID's
Resale platforms are employing machine learning to fight the war against counterfeits
Resale platforms and marketplaces are increasingly cracking down on counterfeits, thanks to machine learning and artificial intelligence.

Last year, Amazon disposed of 6 million counterfeit goods, according to its third annual Brand Protection Report, while StockX stopped nearly $30 million of fake sneakers from trading on the platform. Since its founding in 2011, The Real Real has kept 200,000 counterfeits off the market.

Counterfeits have been around long since before the internet — but for resale platforms that take in hundreds or even thousands of items per day, it can be difficult to keep every fake from falling through the cracks. While trained workers oversee these platforms’ authentication and verification processes, machine learning can catch inconsistencies on a level that’s undetected to the human eye. Many times, resale platforms deploy machine learning to train their authentication algorithms to recognize patterns and features that distinguish genuine products from fake ones. This involves analyzing products for things like logo placement and trademarks, and then flagging those inconsistencies.

For all of the benefits, however, machine learning also comes with several challenges. Machine learning can be expensive to acquire and build, and the systems “are as smart as the data to which they are being exposed,” Kassi Socha, director analyst at Gartner, told Modern Retail.

While many companies may have years’ worth of authentication data to rely on, she said, platforms starting from scratch will have to obtain a variety of authentic and counterfeit goods to train the algorithm.

In addition, like any other technology, machine learning is not error-free, Socha said. “The output of AI-enabled machine learning is not always predictable, of course, so outputs can change as the model learns,” she explained. “In other words, it truly is a black box algorithm. So if exposed to incorrect data or not enough data, its ability to detect counterfeits could be compromised. That is a huge risk or challenge that these platforms are facing.“

There’s also a risk that counterfeiters could use this machine learning to try to get ahead of the game and make better fakes, Socha pointed out. For that reason, she said, it’s particularly important that the apparel, footwear and accessories industries invest in digital IDs that can help prevent this “second-order consequence.

Some companies are already doing this. modernretail.com


Jail Guards Were Online Shopping While Epstein's Suicide Happened
Jeffrey Epstein's suicide happened while workers were online shopping and left him with bed linens: DOJ report

The workers assigned to guard Epstein were sleeping and shopping online instead of checking on him every 30 minutes as required, prosecutors said

The Justice Department’s watchdog said Tuesday that a "combination of negligence and misconduct" enabled financier Jeffrey Epstein to take his own life at a federal jail in New York City while he was awaiting trial on sex trafficking charges.

Inspector General Michael Horowitz cited the federal Bureau of Prisons' failure to assign Epstein a cellmate after his previous one left and problems with surveillance cameras as factors in Epstein’s death.

Horowitz also said that Epstein was left in his cell with too many bed linens, which are a security issue and were used in his suicide. The workers assigned to guard Epstein were sleeping and shopping online instead of checking on him every 30 minutes as required, prosecutors said. nbcnewyork.com


Malls across the U.S. transforming amid rise of e-commerce
Across the United States, some malls are undergoing big changes. Businesses such as animal shelters, trampoline parks and movie theaters are filling the spaces that have been left empty in recent years. NBC News’ Brian Cheung has the story.

Coco Republic launches U.S. e-commerce site

E-commerce warehouses lose their Oregon tax breaks


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Nashua, NH: DOJ: Update: Man Accepts $700,000 Bribe To Reroute $2 Million Worth Of Stolen Apple Products, Pleads Guilty
Apple products are expensive, which makes them a lucrative target for thieves and robbers. We have previously covered how burglars cut through bathroom walls to steal over $500,000 worth of Apple products. Seemingly another story has emerged where a man in Nashua, New Hampshire, accepted a bribe of $700,000 to reroute $2 million worth of stolen Apple products. However, the man has pled guilty and will be charged accordingly. According to the United States District Attorney's Office in New Hampshire, Guangwei "William" Wu accepted a hefty bribe to redirect the stolen Apple products worth millions.

The man is pleading guilty to the "interstate transportation of stolen property." The man was the owner and worker at a transshipping company named Hai Xing Qiao. The transshipping company was hired by the victim to ship $2 million worth of Apple products to Hong Kong. However, it was presumed that the stolen Apple products would not reach their devised location. Another Hong Kong-based company called Yongfu Huo bribed Wu to redirect Apple products worth over $2 million to another location.

Wu received a hefty $700,000 bribe for the redirection of Apple products. The list of stolen products includes the iPhone, iPad, Apple Watches, and MacBooks models. However, the redirected Apple products never reached the location of Yongfu Huo as they were confiscated by law enforcement. This is where Wu forged the documents through his company and sent a false "Disclaimer of Ownership" document to the true owner of the stolen products. The document was issued by the United States Postal Inspection Service and also penned a fake signature of the relevant agent. wccftech.com


Memphis, TN: Memphis Police Department arrests 15 for 'ruthless' burglaries in 'Operation Broken Bottles'
On Monday, the Memphis Police Department announced Operation Broken Bottles, a seven-month investigation aimed at what authorities described as a “mob-like ring” responsible for smash-and-grab business burglaries. FOX13 has reported on countless smash-and-grabs: business burglaries where criminals use sledgehammers or cars to break into stores and steal all they can carry. Storefronts rebuilt from plywood while waiting for repairs after being hit can be seen all over the city. District Attorney Steve Mulroy and MPD Chief CJ Davis said 15 people have been indicted for their involvement in the crime ring. Many of the 15 were allegedly involved in organizing the burglaries and recruiting more thieves to take part in the smash and grabs. Forrest Edwards, an assistant district attorney, said two of the 15 suspects struck and killed a 72-year-old man while leaving the scene of a burglary in Collierville in January. “To some, business burglaries may appear to be a non-violent property crime,” Edwards said. “However, the damage they cause affects much more than just the bottom lines of businesses in our community.” Mulroy said smash and grabs might have been the ring’s goal, but pulling the burglaries off meant the thieves also had to steal guns, cars and more. Davis said the crime ring targeted liquor stores, clothing stores, cell phone stores and smoke shops. In total, she said, the investigation led to 23 arrests of suspects responsible for $250,000 in thefts and hundreds of thousands of dollars more in property damage. “We want to send the message that this string of organized retail theft must stop and will stop,” Mulroy said. Mulroy and Davis said they expect even more indictments to come down as they question the people who have been arrested.  localmemphis.com


Roswell, GA: CVS Burglars raid pharmacy taking $10,000 from safe
On June 4 employees at the CVS on Holcomb Bridge Road told Roswell police that the store safe had been burglarized, and $10,000 had been stolen. The thieves also turned off the store’s power, which destroyed over $150,000 in refrigerated medication and merchandise. When the power was shut off, the camera system shut down, so the officer could not recover any footage. Investigation showed that the suspects did not force entry into the store or safe, instead using a key for the front door and a passcode for the safe.  appenmedia.com


Cleveland, OH: Police travel to Toledo to arrest suspect in Ulta Beauty thefts in Mayfield Heights and Mentor
One woman has been arrested in a recent trail of thefts at Ulta Beauty Stores in Ohio and Michigan. June 15, Mayfield Heights police were alerted to an incident at the SOM Center Road location, where a shoplifter fled with an estimated $2,400 worth of fragrances in a shopping basket and left in a vehicle with another woman. Upon investigation, it was determined that the suspect’s vehicle hit on license plate cameras in Mentor later that day. An investigations manager for Ulta Beauty was contacted and asked to see if the Mentor store also had a theft day. It was later determined they had, and it involved two women, one of which was the registered owner of the vehicle. The woman, 20, was arrested and charged with complicity to theft when officers traveled to her home in Toledo the following day and took her into custody with the assistance of Toledo police. She was returned to the city, where she admitted to her involvement in the two known thefts and one at an Ulta Beauty location in Michigan. She said she only helps the other woman by driving and is given perfume in return. She identified the other woman, 20, and said she recently moved to Texas but had returned to Toledo briefly to visit her boyfriend in jail. She said the woman sells the stolen merchandise online.  cleveland.com


Travis County, TX: 3 arrested in connection with organized mail theft ring
Three people were arrested in connection with a string of mail theft and identity fraud crimes throughout Travis County, the county sheriff's office said. Officials arrested 45-year-old Adam Timothy Liveoak, 46-year-old Amy Deanne Liveoak, and 25-year-old Andrew Timothy Liveoak on first-degree felony charges of theft of mail ID information and engaging in organized criminal activity. During search warrants obtained by TCSO, detectives discovered burglary tools, illegally manufactured keys, drug paraphernalia, and large folders of personal information belonging to multiple people.  cbsaustin.com


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Shootings & Deaths


Wyoming, MN: Holiday Gas station death, man charged in fatal crash
The man charged with murder for fatally running over a woman at a Holiday gas station in Wyoming, Minnesota last week admitted to using meth before the incident, a new criminal complaint alleges. Mark Wiosky, 37, is charged with murder in the third degree and criminal vehicular homicide for the death on Thursday, June 22. Authorities say Wiosky was behind the wheel of a truck that witnesses say dragged and ran over the victim outside the gas station. Police were called to the scene just before 10:30 p.m. for the hit-and-run in the parking lot. As they pulled into the gas station parking lot, they were waved down by a group of people between the gas pumps and the store. According to the charges, witnesses saw an argument involving the victim that ended with her holding on to the truck window, and getting dragged by the truck before the wheel ran over her head.  fox9.com


San Antonio, TX: Teen shot in parking lot of TJ Maxx Warehouse
A teenager says he got shot in the parking lot of a TJ Maxx Warehouse on the far south side of town late Monday night. The 17-year-old told police it happened on FM 1937, out near Highway 281 around 11:15 p.m. Monday. Officers were called to Mizuno Way, just north of the warehouse. That's where they found the teen in a driveway with a gunshot wound to the hip. The teen told officers he was in the warehouse parking lot when two men shot him. He then drove himself to the home where officers found him. Police say he didn't tell them what led up to the shooting or what he was doing at the parking lot. kens5.com


Houston, TX: Husband & Wife Gas Station employees shot Armed Robbery suspects
A suspected robber was shot outside of a gas station on the city's northside Tuesday night. According to Houston police, a woman spotted two armed men exiting separate cars at the gas station on Fulton and Berry Street at about 6:30 p.m. She told police that she called her husband, who is a store employee, as the men were approaching her car. Police say he then grabbed a gun and went outside with his wife, who was also armed. Investigators believe there was an exchange of gunfire. One suspect was shot, and the other took off in a green car, possibly a Dodge Charger. The injured suspect was taken to the hospital and is expected to survive, according to police.  abc13.com


Penn Hills, PA: Shots fired at Amazon driver in Penn Hills
Police in Penn Hills are investigating after shots were fired at an Amazon delivery driver. Police say they located the suspects' SUV but haven't announced any arrests. Zachary Deist and his 9-year-old son were throwing a baseball in the yard across from their house on Newfield Drive shortly before 2:30 Sunday afternoon. Deist says he noticed a suspicious black SUV with two men inside stopped in front of a neighbor's house then heard the unmistakable sound of gunfire.  cbsnews.com


Houston, TX: Man gets 60-year prison sentence for 2019 killing of Sunnyside gas station clerk

Seminole County, FL: Man arrested after fight at Oviedo gas station leaves victim brain dead
 



Robberies, Incidents & Thefts


Miami, FL: Man grabs detective’s holstered gun at Miami-Dade Walmart, says ‘I’m going to f***ing kill you’
Miami-Dade police arrested a 28-year-old man Monday at a Walmart in northeast Miami-Dade after he shoplifted at the store and then grabbed a detective’s holstered gun, authorities said. Gervin Alexander Zuniga, of North Miami, faces charges of aggravated battery on a law enforcement officer, resisting an officer with violence and petit theft. According to his arrest report, two detectives were working an off-duty detail at the Walmart when they were approached by a loss prevention investigator who notified them that a man had opened multiple packages of food and water inside the store and had concealed beers in his pocket. Police said the detectives located Zuniga in the baby section and ordered him to leave the Walmart, but Zuniga, who appeared to be under the influence of an unknown substance, became irritated and refused to leave. According to the report, the detectives grabbed Zuniga, who started resisting arrest, and forced him to the floor so they could place handcuffs on him. Police said Zuniga then grabbed one of the detective’s gun, which was holstered and said, “I’m going to f***ing kill you, b****.” Zuniga, however, was not able to remove the gun from the holster and was forced to the floor once again as the detectives were trying to escort him out of the store, authorities said. According to the report, during the struggle, Zuniga kicked one of the detectives on his shin. He was eventually placed into the back of a police car and taken to the Turner Guilford Knight Correctional Center.  local10.com


Mexico City: A brazen sledgehammer robbery at an upscale jewelry store shocks Mexico City
Three men armed with sledgehammers and hatchets walked into an upscale mall in Mexico City and spent about a minute bashing in reinforced plate glass windows at a luxury jewelry store, before snatching merchandise and fleeing. The bizarre scene was captured on video on Monday by bystanders who posted it on social media. It showed the three men whacking away at the windows, while a fourth man, apparently armed and on the lookout, observed them quietly.  breitbart.com


Minneapolis, MN: 14 robberies in 11 days in Minneapolis 3rd Precinct; targeting Latino victims

Fairfax County, VA: 22-year-old man arrested in connection to Virginia gun store burglary; 54 weapons stolen

Former employee arrested in Cedar Falls Kentucky Fried Chicken $1,555 deposit theft

 

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C-Store – Plainville, GA – Burglary
C-Store- Whitfield County, GA – Robbery
C-Store – Jackson, MS – Armed Robbery
C-Store – Atlanta, GA – Robbery
Dollar – Fairfield County, NJ – Armed Robbery
Gas Station – Houston, TX – Armed Robbery
Grocery – Austin, TX – Robbery
Hardware – Lubbock, TX – Robbery
Hardware – Suffolk County, NY – Robbery
Hardware – Topeka, KS – Burglary
Jewelry - Whitehall, PA – Burglary
Jewelry – Trumbull. CT – Robbery
Marijuana – Cincinnati, OH - Robbery
Pawn – Orlando, FL – Armed Robbery
Pharmacy - Seattle, WA – Robbery
Restaurant – Cedar Falls, IA - Burglary
Restaurant – Memphis, TN – Armed Robbery
Restaurant – Summit County, UT - Robbery
Tobacco – Akron, OH – Robbery
Walmart – Miami, FL - Robbery               
                                                                                     

Daily Totals:
• 16 robberies
• 4 burglaries
• 0 shootings
• 0 killed




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Director of Retail Solutions - North America
Denver, CO - posted April 5

This role will be focused on selling our SaaS retail crime intelligence platform by developing new prospects, and progressing Enterprise level prospects through our sales process. You will report directly to the VP of Retail Solutions - North America, and work alongside our Marketing, Partnerships and Customer Success team to grow our customer base...



Regional Manager, Loss Prevention (Western Territory)
Remote - posted June 28

The Regional Loss Prevention Manager is responsible for the control and reduction of shrinkage at the stores in their Territory. Investigate and resolves all matters that jeopardize or cause a loss to the company’s assets. Has ownership for all company related shrinkage programs in their assigned stores.



Regional Manager, Loss Prevention (Central Territory)
Remote - posted June 28


The Regional Loss Prevention Manager is responsible for the control and reduction of shrinkage at the stores in their Territory. Investigate and resolves all matters that jeopardize or cause a loss to the company’s assets. Has ownership for all company related shrinkage programs in their assigned stores...



Regional Director, LP & Safety (Midwest)
MN, MO, IL, KS, WI, MI, IN, or WA - posted June 27

We are looking for a Regional Director of Loss Prevention to join us in MN, MO, IL, KS, WI, MI, IN, or WA. You will develop, execute, and maintain shrink and shrink compliance initiatives. You will also conduct internal and external field investigations, loss control auditing, store safety programs, and compliance programs and audits...
 



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Surveys show that happiness at work significantly improves performance and productivity. It translates into higher energy levels, better reviews, faster promotions, higher wages, better health and overall a better environment. While it shouldn't be surprising it often times needs to be remembered. When fellow executives are unhappy for long periods or with their co-workers it needs to be addressed because productivity and overall team health will suffer. Attitudes are contagious and happier teams produce more and have better results. Is your team happy?


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