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The U.S. Crime Surge
The Retail Impact
Yesterday's Hearing on Organized Retail
House Subcommittee Hears Testimony About
Growing Threat of ORC
Kansas AG Kris Kobach testifies about retail theft at Washington hearing
General Kris Kobach testified about Kansas retail theft Tuesday in Washington,
D.C., during a U.S. House Subcommittee on Crime and Federal Government
Kobach claimed Kansas is in the top 10 states hit by
organized retail crime in terms of money lost. He highlighted cases
the owner of a Kansas City, Missouri, pawn shop pleading guilty in March to
gathering items stolen from retailers and reselling them online.
“You typically see box stores being hit two to three times per week,”
Kobach said. “The fence at the center is usually, in Kansas, is usually a
pawnshop. But oftentimes, it’s just a warehouse that’s used to move the
goods. Almost all of the products are sold online.”
The hearing about a rise in organized retail crime and the threat to public
safety began with an opening statement Rep. Andy Biggs, chairman of the
subcommittee and an Arizona Republican, who said he was disappointed he needed
to hold the hearing.
“We are coddling criminals and (fanning) the flames of
this problem, and it’s open season on our stores, and criminal
syndicates are taking advantage,” Biggs said.
Kobach listed factors in the legal system that worsen the problem,
including a lack of prosecutorial capacity, the threshold amount that
must be stolen in order to prosecute the theft, investigative capacity,
bail being set too low and the speed at which suspects are released.
Wisconsin Republican Rep. Thomas Tiffany asked Kobach if he believed the
lawlessness of the country and the “defund the police” movement contributed to
the problem. “I do, sir,” Kobach said. “And there’s, at the end of my comments I
briefly noted on this, is there’s a cultural element here, too. It’s a lack
of respect for the rule of law. And it gets to a point in certain areas
where people feel like shoplifting is accepted, or at
least tolerated, or nothing’s being done about it.”
John Milhiser, a former U.S. attorney, and John Flynn, president of
the National District Attorneys Association, also spoke about organized
retail crime at the hearing. Lorie Mohs testified as well. Her son, Blake Mohs,
died in April during the theft of a phone charger from the California Home Depot
where he worked as a guard.
Business Community Applauds ORC Hearing
'Thank you ... for your attention to this "national
U.S. Chamber Letter on the hearing, "The Rise in Organized Retail Crime and the
Threat to Public Safety"
This Hill letter was sent to the Members of the House Committee on the
Judiciary's Subcommittee on Crime and Federal Government Surveillance, on the
hearing, "The Rise in Organized Retail Crime and the Threat to Public Safety."
Dear Chairman Biggs and Ranking Member Jackson Lee: Thank you for
scheduling the hearing on, "The Rise in Organized Retail Crime and the Threat to
Public Safety," and for your attention to this "national crisis."
Last year, Congress took an important step on this issue by approving the
INFORM Act, which aimed to close off online markets for stolen goods by
establishing verification requirements for third party online marketplace
sellers. In addition to the efforts in your Committee this Congress, Senator
Grassley’s Combating Organized Retail Crime Act of 2023 (S. 140), which
would establish a coordinated multi-agency response to organized retail crime
and would create new tools to tackle evolving trends in organized retail theft
is a positive federal response.
At the state level, there has been significant progress with 34 state laws
increasing penalties and enforcement including in:
• Virginia, which passed a law to make
organized retail theft a felony and make those convicted of the crime eligible
for prison sentences of up to 20 years
• Georgia, which sought to make it more
difficult for organized gangs to sell stolen goods online
• Minnesota, which created a separate
offense for organized retail theft with a possible sentence of 15 years
depending on the value of the good stolen
• Oregon, which passed a law allowing for
prosecutors to combine organized retail crime offenses happening across
• North Carolina, which made a felony of
organized retail crimes that result in $1,500 or more in damage.
This is an outstanding foundation to build on but sustained effort in all 50
states is needed to ensure that no jurisdiction is a safe haven for these
organized criminal operations.
Lowe's 'Project Unlock' Highlighted at NRF
Lowe has seen a 180% increase in acts of violence
against associates & customers since 2020
How Lowe’s uses collaboration and tech to battle theft
NRF PROTECT: Tap into individual expertise and collective thought
leadership to create new asset protection tools and strategies
Innovation Labs and Asset Protection teams are collaborating on the next big
idea in asset protection and loss prevention — Project
Vice President of Asset Protection and Safety Scott
Draher, Vice President of Lowe’s Innovation
Labs Cheryl Friedman and Senior Director of
AP Operations Luke Moeller discussed the early-stage project during a
presentation at the NRF PROTECT conference and expo in Grapevine, Texas.
Project Unlock is designed to tackle the theft of powered products — in
Lowe’s case, power tools — in a way that is virtually invisible to retail
customers. Products are embedded with an RFID chip and are set to
inoperable. When the item is purchased at a store register with a point-of-sale
RFID scanner, the item is unlocked and ready to use, ensuring that only
legitimately purchased products are activated. If it’s
stolen or not unlocked, the product won’t work.
In addition, the product and box barcode are embedded with a unique serial
number so the transaction is recorded on the blockchain. That allows
vendors, resellers and law enforcement to quickly verify the item was legally
Project Unlock is just one of many security and asset protections initiatives
that have come about from collaboration among Lowe’s Innovation Labs and Asset
Lowe’s has seen a 180% increase in acts of violence
against associates and customers in stores since 2020 and a 77%
increase in weapons-related incidents over the last year, Draher noted.
Criminals are becoming more brazen, he said.
In response, Lowe’s has put in place several security solutions to keep
people and products safe from criminals, creating a full-organization,
collaborative ecosystem to detect, deter and respond to thefts and violence.
The outside of each store has robot parking lot patrols, security towers,
integrated CCTV and camera platforms that use analytics to identify vehicles,
not just plates. Vehicle analytics has been particularly useful, Moeller said:
Within the first 60 days of deploying the technology, the AP team was able to
close 478 active cases.
Dollar Tree Warns of Store Closures, Price
Hikes & More to Combat Theft
Dollar Tree warns it could follow Walmart and CVS with major store change in
Discount retailer is concerned about a rise in crime in stores
a post-earnings call with analysts, Dollar Tree Chief
Financial Officer Jeff Davis said the company may be instituting what
they call “defensive
merchandising” to discourage theft, according to reporting by the U.S.
On the call, Davis said he defines defensive merchandising as any steps taken
to prevent in-store theft. Davis said Dollar Tree aims to "improve our
performance on shrink through defensive merchandising efforts, real estate
optimization, and perhaps higher prices to compensate for areas of
systematically higher shrink.”
Target and Walgreens have both said they
would take steps towards increasing measures around theft prevention in
the coming months.
opened a store specifically designed to prevent theft, with hardly any
shoppable areas on the store floor. The store is located in Chicago’s South
Loop, an area that has experienced an uptick in crime. Walgreens has said the
store could be a blueprint for other locations.
Davis added that Dollar Tree headquartered in Chesapeake, Va., is looking into
real estate optimization and even higher prices to combat shrink inventory.
Target CEO Brian Cornell said recently shrink inventory will cost the retailer
over $1 billion this year alone.
"And we're taking all the appropriate steps that we can to control and
mitigate this where we can."
Along with defensive merchandising, Dollar Tree said another way the issue can
be resolved is by closing stores or local governments
taking action. The warning by Dollar Tree came after the company
missed earnings expectations from Wall Street.
Facial Recognition & Other Tech Can Help
The Retail Threats That Impact the Safety of Retail Employees
As the retail landscape evolves, employees rely more on enhanced video
surveillance and data analytics to prevent loss and boost productivity.
Detailing the trend,
NRF notes that “the majority of retailers report that in-store, ecommerce
and omnichannel fraud have risen.” Violence is
another a growing concern. In response, retailers have made
addressing guest-on-associate violence, external theft and organized retail
crime a priority, NRF says.
Enhanced Video Surveillance Improves the Employee
One potential solution to deter this activity is
OnView’s real-time security system. Andy Szanger, director of strategic
CDW, recommends OnView for multiple uses in retail. “It’s obviously
deterring the nuisance crimes, but it’s also helping with employee safety
and customer experience,” he says.
Enhanced video surveillance can also be used to prevent repeat
offenses, alleviating stress on employees. Link Simpson, CDW’s enhanced
video surveillance practice lead, explains that facial
matching can be used when a person commits crimes repeatedly, even across
multiple locations. “By establishing that someone is a repeat
offender, you’re much more likely to get a response in terms of somebody showing
up from the police department. OnView does that type of thing,” he says.
Tech Tools Allow Employees to Improve the Customer
enhanced video surveillance and
data analytics can allow employees to focus on providing good customer
service, other tech tools can amplify those efforts. Automation allows
store employees to spend less time on tasks such as inventory management and
more time on providing the face-to-face service shoppers have come to expect
from an in-store experience.
The rise of mobile devices and edge computing have given retailers access to
real-time data that’s extremely valuable when working with customers. According
to Accenture, “Empowering retail workers with data means giving them actionable
insight, which should look to augment their retail expertise, thereby helping
them decide what activity would be most valuable at any given moment.”
Retailers in the Bay Area Fight Back Against
Bay Area stores locking up more merchandise to combat theft
An increasing number of stores around the Bay Area are locking up merchandise
as a way to combat a rise in organized retail crime.
From vacuums and cleaning products at Home Depot,
to hard drives and headphones at Office Depot,
to shaving cream and detergent at Target,
big box retailers are putting more items behind plexiglass.
Retail theft isn't a new problem. It's happening all over the country. Recent
surveys show San Francisco and Oakland are part of the five top metropolitan
areas being targeted.
Home Depot said high-risk products will always have multiple levels of security.
In a statement, Target sad aside from increasing security, the retail giant is
also working with lawmakers to address the rise in crime.
"Theft and organized retail crime are urgent issues that are increasingly
impacting the team and guests…limiting product availability, creating a less
convenient shopping experience and putting our team and guests in harm’s way.
We will do everything in our power to continue to keep our stores open,"
Shoppers Respond to the Retail Theft Crackdown
Walmart worker enforces new anti-theft ‘clip’ measure – but shopper says it will
lose them hundreds
A Walmart employee has been spotted locking up items with security clips in a
bid to combat theft. But, the measure designed to tackle shoplifting has
been slammed online by shoppers.
Walmart execs have blasted the impact of theft on customers and its stores and
have resorted to introducing a raft of measures. In a viral video, a Walmart
staffer placed a clip on the pegs holding e.l.f cosmetic products.
The clips are designed to prevent shoppers from sliding products off a peg
without the peg's removal. Shoppers are required to ask a staffer to open
the peg. But, the anti-theft measure has been ridiculed by viewers.
One shopper said she struggles to find a staffer whenever she needs someone
to unlock the security tag. Another influencer said she would not shop at
Target if required to ask someone to unlock an item.
Shoplifting Is Getting Worse. Retailers Are Fighting Back.
Virginia State Police releases 2022 crime report
San Francisco's Retail Exodus Continues
Westfield is handing over the keys to San Francisco Centre mall
more than two decades operating San Francisco Centre, Westfield is handing over
the mall’s keys to its lender, a spokesperson for shopping center operator
Unibail-Rodamco-Westfield said by email Tuesday.
Annual sales at the mall plummeted from $455 million in 2019 to $298 million
in 2022, per the email. In that time, sales at Westfield’s Valley Fair mall
in nearby San Jose rose 66% and the company’s overall U.S. flagship sales rose
Also in that time, foot traffic declined 43% to 5.6
million visits from 9.7 million, while the U.S. portfolio saw a 98%
recovery. Occupancy also fell some 55% — including the recent
closures of Nordstrom and Banana Republic — while the portfolio averages
about 93%, the spokesperson said.
In its statement, Westfield said that in the past 20 years operating San
Francisco Centre, it has been “investing significantly over that time in the
vitality of the property.”
“Given the challenging operating conditions in downtown
San Francisco, which have led to declines in sales, occupancy and foot
traffic, we have made the difficult decision to begin the process to transfer
management of the shopping center to our lender to allow them to appoint a
receiver to operate the property going forward,” according to the statement. The
action has no impact on the rest of URW’s debt, the company also said.
The Push to Bring Employees Back to Work
Should Companies Order Workers Back to The Office?
Google has joined Amazon.com, Apple, The Walt Disney Company and others
that have announced plans to more strictly enforce or add restrictions to their
hybrid work policies. As of April 2022, most Google
employees are expected in offices at least three days a week.
At Amazon, tensions boiled over on May 28 as
hundreds of office workers
staged a walkout over a three-day office return mandate. In a
memo from February 17, Andy Jassy, Amazon’s CEO, wrote that in-person work
fosters culture building, learning, collaboration and innovation.
Meta, in late May,
notified employees they would be required to be in the office three days
a week starting in September, its strictest remote work policy change since
the novel coronavirus pandemic outbreak.
JPMorgan, Microsoft, Walmart, Salesforce, Starbucks,
Twitter, Chipotle, Citigroup and IBM are among others recently
mandating in-office attendance at least some days of the week.
for Good” global survey taken in April found 72 percent of companies have
mandated office returns, but 74 percent are struggling to keep their employees
happy, 42 percent report a higher level of employee attrition than
anticipated, and 29 percent are struggling to recruit altogether.
Despite Cuts, Walmart Looks to Disrupt the
Walmart Has a New Way to Change the Future of Retail
The company wants to develop tech startups that might disrupt the entire
Walmart (WMT) has been laying off thousands of workers, closing stores, and
jettisoning assets to cut costs and preserve profits. Like many retailers,
the company faces an uncertain economy marked by inflation and wary consumers.
But Walmart is still finding the time and resources to invest for the future.
The company recently announced that it is creating an accelerator program for
startups developing emerging technologies like the metaverse, artificial
intelligence, and blockchain.
Walmart Store No. 8, a tech incubator the company created in 2017, will
partner with Outlier Ventures to provide funding and mentorship to selected
Retailers have long been enamored with the idea of investing and developing
startups that could give them a head start with technologies that could
transform the industry. However, such programs, though they look good on paper,
have a decidedly mixed track record. For one thing, companies often find it
difficult to apply new innovations to big corporate cultures invested in the
status quo and thus resistant to change.
The Feds Change the Definition of an Employee
Labor Board, Reversing Trump-Era Ruling, Widens Definition of Employee
The National Labor Relations Board, with a Democratic majority, restored a
standard that counts more workers as employees rather than contractors.
Labor regulators issued a ruling on Tuesday that makes it more likely for
workers to be considered employees rather than contractors under federal
Overturning a ruling issued when the board was under Republican control,
the decision effectively increases the number of workers — like drivers,
construction workers or janitors — who have a federally protected right to
unionize or take other collective action, such as protesting unsafe working
The ruling ensures that “workers who seek to organize or exercise their
rights under the National Labor Relations Act are not improperly excluded from
its protections,” said a statement by Lauren McFerran, the Democratic
chairman of the labor board, which voted 3 to 1 along party lines to broaden the
Man sues Portland store, alleges he was racially targeted in false shoplifting
Nguyen Cao said he was inside the fisherman supply
store he frequented in January when a manager he did not recognize approached
and accused him of stealing. Video shows a security guard threatening to “put
(him) on the ground.”
Uber & DoorDash warn of changes when NYC adopts $18 min. wage for drivers
Americans in the Midwest are obsessed with these 9 grocery stores
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Small And Round And Makes Lots Of Sound?
The Tick-R-Tape Tag and Super Mini Tape Tag!
Tick-R-Tape Tag can be used alone with just the base or secured to the
package with conductive tape or a conductive label, creating additional alarm
capabilities. It can replace wire package wraps and “keepers”. When the
merchandise goes through the POS, the associate keeps the tag and leaves the
base and tape on the package to go home with the customer for removal later,
with no damaged packaging. Through testing and research with the LPRC, it has
been established that the customers are not bothered by that and actually feel
better knowing the package had not been opened by others. See the report on our
website, or in the LPRC knowledge Center.
This tag has 6-alarm capability when using 2-pieces of conductive tape and can
self-alarm out the door while activating the EAS pedestals. Its 98 dBl alarm can
be heard throughout the store. The Tick-R-Tape Tag uses our handheld decoder to
deactivate the alarm before removing it from the package. This will prevent
unauthorized detachers from being used. The Tick-R-Tape Tag has unlimited life
due to having a replaceable battery. It is water resistant and cannot be
“jumped”. With our new modifications, the Tick-R-Tape Tag can be used with the
new Gen6 SP on large, boxed goods like vacuums.
Super Mini Tape Tag can protect most items, with or without using the
conductive tape or label. Prevent shoplifters from taking the product out of the
box and leaving JUST the box! Use the Super Mini Tape Tag to keep all the
components together. It is perfect for small fragrances and electronics.
Tick-R-Tape Tag can provide up to 630% more available shelf space compared to
keepers and can provide up to 33% more available shelf space compared to small
wire package wraps. Both the Tick-R-Tape Tag and the Super Mini Tape Tag can be
placed anywhere on the package to optimize merchandising and visual appeal.
Reduce shrinkage, increase available shelf space, reduce check-out time by up
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We may not stop shoplifting in its tracks, we can deter, displace, and slow down
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Retail is the Top Targeted Commerce Sector
Commerce remains top target for online attacks
A new report from Akamai Technologies shows that there is an increasing
number and variety of attacks on the commerce sector, with
retail accounting for 62% of these.
kamai Technologies’ report, ‘Entering
through the Gift Shop: Attacks on Commerce‘, finds that commerce remains
the most targeted for web attacks, accounting for more than 14 billion (34%)
of observed hacking.
Retail remains the most targeted in the commerce sector, accounting for 62%
As organisations increasingly rely on web applications to drive customer
experience and online conversions, hackers can target design flaws or security
gaps to abuse web-facing servers and applications.
GlobalData’s thematic analysis of the retail sector finds that the frequency of
such cyberattacks has been increasing since 2020, with notable attacks
on JD Sports and WHSmith reported in Q1 2023.
In addition, Akamai finds that the most common attack is local file inclusion (LFI).
This involves attackers exploiting vulnerabilities in how a web server stores
or controls access to its files.
Reportedly, a few years ago, the most common attack was against structured
query language, which is programming used to manage databases. Akamai states
that the move towards LFI indicates a trend towards remote code execution and
hackers leveraging LFI vulnerabilities to gain a foothold for data exfiltration.
BEC Scams Cost Companies $50B Over Last 10
Analysis: Social Engineering Drives BEC Losses to $50B Globally
Threat actors have grown increasingly sophisticated in applying social
engineering tactics against their victims, which is key to this oft-underrated
cybercriminal scam's success.
email compromise (BEC)
continues to evolve on the back of sophisticated targeting and social
engineering, costing business worldwide more than
$50 billion in the last 10 years — a figure that reflected a growth
in business losses to BEC of 17% year-over-year in 2022, according to the FBI.
The agency's Internet Crime
Complaint Center (IC3) 2022
BEC found that US business have lost more than $17 billion to these types
of scams between October 2013 and December 2022, with global businesses
counting losses of nearly $51 billion for the same period, according reports
that the IC3 receives from organizations.
The number of organizations that have reported falling victim to BEC in
the US alone over these years is 137, 601 across all 50 states — a number
that's likely higher as it represents only the incidents that have been reported
to the FBI, security professionals say. This means the total losses attributed
to BEC for companies not just in the US but also globally is probably a lot
higher than reported numbers as well, they say.
Despite organizations' overall increased awareness of and defense against BEC —
which has been an attack vector for more than a decade — it continues to
represent a thriving cybercriminal activity.
Security professionals attribute BEC's continued dominance in the cyber threat
landscape to a number of reasons. A key one is that attackers have become
increasingly savvy in how to socially-engineer messages so that they appear
authentic to users, which is the key to being successful at this scam, Oren
Falkowitz, field chief security officer for
Cloudflare, tells Dark
"Successful BEC is not about being clever, it is about authenticity and
achieving legitimacy in the eyes of the victim," Falkowitz says in an email.
"Part of seeming legitimate is following physical events and trends in the news
closely — which end up being leveraged and having resonance in cyberspace."
BEC Attacks Surging
The multiplying impact of BEC attacks
2023 Verizon Data Breach Investigations Report (DBIR) has confirmed what
FBI’s Internet Crime Complaint Center has
pointed out earlier this year: BEC scammers are ramping up their social
engineering efforts to great success.
The FBI has recently published a new public services announcement, warning again
about the continuous evolution and danger of BEC attacks. “Between
December 2021 and December 2022, there was a 17% increase in identified
global exposed losses,” the FBI
attacks against the financial services sector
Microsoft’s threat analysts have recently uncovered a multi-stage
adversary-in-the-middle (AiTM) phishing and business email compromise (BEC)
attack against banking and financial services organizations.
This particular attack started with a phishing email from one of the target
organizations’ trusted vendors, instructing the target to view or download a
The link pointed to a malicious URL hosted online graphic design platform
Canva, hosting a page showing a fake OneDrive document preview and links
containing another phishing URL, pointing to a spoofed Microsoft sign-in page
requesting a password.
BEC scammers are master of social engineering
More often than not, BEC attackers are after the target
companies’ money or sensitive information, but the FBI has recently
warned that they are also occasionally after physical goods (construction
materials, agricultural supplies, computer technology hardware, and solar energy
In these latest attacks outlined by Microsoft, it’s clear how the attackers
are exploiting the trust relationship companies have established with
partner/customer organizations, thus increasing the attack’s effectiveness,
while potentially destroying business connections, reputation and trust.
BEC cybercriminals are also not limiting their attacks to emails. According to a
recent report by IRONSCALES and Osterman Research, they are using SMS
messages (36%), social media connection requests (28%), and phone calls (22%)
'First of its Kind Attack'
Researchers Report First Instance of Automated SaaS Ransomware Extortion
The attack highlights growing interest among threat actors to target data
from software-as-a-service providers.
The 0mega ransomware group has successfully pulled off an extortion attack
against a company's SharePoint Online environment without needing to use a
compromised endpoint, which is how these attacks usually unfold. Instead,
the threat group appears to have used a weakly secured administrator account to
infiltrate the unnamed company's environment, elevate permissions, and
eventually exfiltrate sensitive data from the victim's SharePoint libraries. The
data was used to extort the victim to pay a ransom.
Likely First of its Kind Attack
The attack merits attention because most enterprise efforts to address the
ransomware threat tend to focus on endpoint protection mechanisms, says Glenn
Chisholm, cofounder and CPO at Obsidian, the security firm that
discovered the attack.
"Companies have been trying to prevent or mitigate ransomware-group attacks
entirely through endpoint security investments," Chisholm says. "This attack
shows that endpoint security isn't enough, as many companies are now storing and
accessing data in SaaS applications."
New Loader Delivering Spyware via Image Steals Cryptocurrency Info
Critical patches for Microsoft Windows, SharePoint, Exchange
In Case You Missed It
RCC's 2023 Excellence in Retailing Awards: Winners Announced
Remarkable Innovativeness and Intense
Competition Spotlights 2023 Winners
Retailers across Canada have once again showcased their remarkable
innovativeness and leadership, raising the bar for excellence in the retail
competition for the highly coveted
Excellence in Retailing
Awards reached new heights this year, with an unprecedented 88 finalists
contending for the top honors. The
15 winners of
these prestigious awards were unveiled last night at the Excellence in Retailing
Awards Gala, held as a highlight of
Retail Council of
Canada's (RCC) STORE
2023 Conference in Toronto. Adding to the excitement of the evening was also
the presentation of
Awards of Distinctions, and
eighteen Retail Education scholarships.
The outstanding innovations recognized this year reflect the retail
industry's proactive response to current challenges. From prioritizing
employee mental and physical well-being, to revolutionizing store design for
enhanced customer experiences, embracing sustainable practices, reinforcing
loss prevention measures, and actively engaging in philanthropic initiatives
to support communities, these remarkable achievements have pushed the boundaries
of retail excellence.
The winners of the 2023 Excellence in Retailing Awards are:
Learn more here
Retail Council of Canada embarks on new cybercrime awareness venture
The Retail Council of
Canada (RCC) recently launched a new cybercrime prevention campaign to
provide educational resources for retailers and their employees, from frontline
workers to IT security professionals.
Retail CyberSecure initiative, which kicked off at the beginning of this year,
was made possible through the support of the Ontario Ministry of the Solicitor
General and includes partnerships with the RCMP and the Ontario Provincial
Police, among other organizations.
The program, which will continue to roll out throughout the year, comprises a
series of six webinars along with downloadable guides and e-learning training
modules. The resources are offered for free to achieve maximum impact, said
Rui Rodrigues, the RCC's executive advisor for loss
prevention and risk management.
The issue of cybercrime has become more acute for retailers, he said, as
threats continue to ramp up. The pandemic also saw retailers become more reliant
on online storefronts when in-store shopping was curtailed or temporarily
"Over the last few years, we've heard more and more from retail organizations
about cyber," said Rodrigues. "You can't escape it."
The CyberSecure initiative is "really focused on ways we could educate, provide
awareness and share best practices," added Rodrigues, "and doing it through
of the six planned webinars are currently available on the
RCC Retail CyberSecure resource website, focused on awareness training and
current cyberthreats. Webinars on threat action plans, defensive procedures,
ransomware training and brute force attacks will follow in the coming months.
Battle on two fronts
In some ways, loss prevention specialists are waging a battle on two fronts:
the threat of shoplifting in brick-and-mortar retail locations and the
ever-present spectre of cybercrime in the digital realm.
In both cases, education and awareness are key, said Rodrigues, along
with collaboration with government and likeminded organizations to get the word
to learn more about the
RCC Retail CyberSecure program
Canadian Stores Ramping Up Security to Battle
A Kitchener grocery store is checking receipts, part of a multibillion dollar
story in Canada
‘It is really hard to get a true sense of what the value of a crime is
because so much of it goes unreported’
KITCHENER — Canadian retail stores are ramping up
security to limit billions of dollars in losses due to theft.
Customers at a Zehrs in Kitchener were greeted with a new sign as they
walked into the grocery store this week.
Written on a whiteboard with purple and pink marker, the sign read: “Please
be prepared to show your receipt upon exiting to validate and maintain
inventory accuracy. Thank you.”
It’s not an isolated incident, Loblaws said, and stores across the chain are
implementing the new security step. Down the street at a Kitchener
Walmart, the retailer has created a store within a store for selling beauty
and cosmetics products, where customers have to pay for the items before
moving on to other sections in the store.
Shoplifting has long plagued the Canadian retail industry, but
the situation has only gotten worse since the beginning of
the COVID-19 pandemic, and companies are responding.
“We have seen that shoplifting has increased across all categories,” said
Michelle Wasylyshen, spokesperson for the Retail
Council of Canada. “Some of this comes down to escalating inflation,
some of it is due to a growing resale market for stolen goods, and there is
increased organized crime.”
“Part of the problem is that it is really hard to get a true sense of what the
value of a crime is because so much of it goes unreported,” Wasylyshen
Qiu said the problem in Canada is likely similar in scale to what is
occurring south of the border, representing somewhere between one to two per
cent of total national retail sales.
The latest figures from 2017 estimate that Canadian retailers lost more than
$5 billion due to shrinkage, representing about 1.5 per cent of total retail
sales, with shoplifting making up the bulk of the problem. It estimated
shoplifters successfully stole items in Canada more than 10 million times in
2017, representing about 29,000 successful thefts per day.
Canadian Restaurants Coming Back Strong After
Reports Reveal Canadian Restaurant Industry’s Remarkable Revival As Consumers
there’s one sector that deserves some good news, it’s the restaurant industry.
This sector has been through hell due to the pandemic, putting our restaurateurs
and their employees to the test. However, recently published reports indicate
that the restaurant industry is making a strong comeback.
According to a report from Circana, the restaurant industry continued its robust
recovery in the first quarter of 2023. Restaurant visits increased by 11%,
and spending rose by 18% during the quarter ending in March, compared to the
same period last year. This is great news considering the evidently painful
challenges this sector has faced in recent years. Since March 2020, despite
higher prices, consumers appear to be visiting restaurants more often.
According to the Circana report, the increase in visits to food services at
different times of the day can be attributed to changing behaviours, such as the
gradual return of people to workplaces and engaging in formal or informal
routines outside the home. Breakfast and morning snack periods experienced
significant growth, with morning meal demand up by 13%, representing the
largest share of daily traffic. Lunch and dinner visits also saw a growth of
10%, while afternoon snack demand increased by 8% compared to the
same quarter last year. All very encouraging metrics for the sector.
Canadian Wildfires: The Economic Impact
Analysis: Canadian wildfires shutter sawmills, drive up lumber prices
anada's worst-ever spring wildfire season has forced its forestry industry to
shutter sawmills, driving up lumber prices and setting production back
for months just as housing construction has slowed due to higher costs and a
tight labour market.
Canada has the world's third-largest forest area and is the second-largest
softwood lumber producer, according to Canadian government estimates, making it
a key supplier of a critical housing material. The fires are blazing through
Alberta, British Columbia and Quebec, all provinces with active forestry
Here's when the Nordstrom store in the Rideau Centre will close this week
Toronto, ON: Delivery van driver dead after midday shooting in North York
man in his late 40s is dead after being shot to death Monday morning while
driving along Steeles Ave. W. in the northwest part of the city. Toronto Police
and York Regional Police responded to an incident that may have started at a
business on Fenmar Dr. and then continued northbound and westbound along
Steeles toward Islington Ave. at 11:30 a.m. A white Mercedes Sprinter delivery
van was shot up and the driver died at the scene. The vehicle’s final
resting place came as it slowly veered off the roadway and bumped up on the curb
and sidewalk — as seen via a surveillance camera from a business in a strip
mall. Casey Balsamo of Vince’s Pet Supply store — located in a long strip
mall east of Islington — said his outside surveillance camera caught the final
moments of the van coming to a rest on the sidewalk.
Winnipeg convenience store employees attacked, taken to hospital after robbery
Winnipeg police say two men in their 20s were attacked and sent to hospital
following a convenience store robbery in the early hours of Sunday morning.
Two men armed with bear spray and a hatchet — one of whom was disguised —
entered the store and demanded money from the 20-year-old and 24-year-old
store employees, the police investigation found. The employees attempted to stop
the robbery, but one of the robbers armed himself with a metal object and
assaulted both victims in the upper body, police said. Both victims were taken
to hospital and received treatment for their injuries. Police began to search
the area for the suspects, who had fled on foot after stealing the till's
cash drawer and tobacco products. Officers located the two men in a back
lane of Manitoba Avenue near Sinclair Avenue and placed them under arrest
without incident, police said.
Two teenage boys arrested after armed robberies at pharmacies in Toronto
Two armed robberies within minutes in Moncton
Sentence reduced for robber who mugged comic store owner of valuable
Allstate Canada sounds alarm over dramatic rise in catalytic converter theft
View Canadian Connections Archives
Hibbett Fights Back Against Fraud &
CSA Exclusive: Hibbett tackles online fraud and payment issues
The parent company of Hibbett Sports and City Gear is leveraging managed
solutions to ensure smooth and safe e-commerce transactions.
Store Age recently sat down with Bill Quinn, senior VP,
marketing and digital at Hibbett, to discuss how the
athletic-inspired apparel retailer utilizes cloud-based Radial Payment Solutions
technology to manage online transactions and prevent e-commerce fraud.
“There were two issues that were significantly mitigated by Radial’s services,”
said Quinn. “Radial technology has helped protect us from ongoing fraud and
chargebacks. These costs would impact our profit without help from these
When discussing Hibbett’s initial selection of Radial Payment Solutions,
Quinn cited his company’s relative late adoption of e-commerce.
“Hibbett is unique in that seven years ago, we did not have an e-commerce site,”
he explained. “In order to launch a best-in-class experience, we needed a
partner that could provide secure and managed payment services while partnering
with us to continue to grow and innovate.”
It also helped that Radial is a partner with Salesforce, which Hibbett uses as
its main e-commerce platform. This helped make implementation of the managed
fraud and payment technology faster and more efficient.
Hibbett brings cloud to the store
In addition to using cloud-based technology to support e-commerce activities,
Hibbett also recently started implementing Oracle retail cloud technology. The
deployment includes upgrading an existing install of the mobile Oracle Retail
Xstore POS solution; as well as rollouts of Oracle Retail Store Inventory
Operations Cloud Service, Oracle Retail Customer Engagement Cloud Service,
Oracle Retail Order Broker, and Oracle Retail Assortment Planning Cloud.
Amazon Outages Hits Major Websites
Amazon Web Services briefly hit by wide-ranging outage, impacting major websites
Web Services was briefly hit by a wide-ranging outage on Tuesday afternoon
that impacted a large number of major websites,
including the Boston Globe and New York City’s Metropolitan Transit Authority.
The afternoon outage affected some news organization’s ability to publish
coverage of former President Donald Trump’s court appearance in Miami. In a
tweet, The Boston Globe wrote, “Amazon Web Services is experiencing an outage,
which has affected digital publishing operations at the Globe since around 2:45
New York’s Metropolitan Transportation Authority similarly reported on Twitter
that its website and app are “temporarily unavailable because of an Amazon Web
Services outage.” The transit agency said it would post alerts about train and
bus service disruptions on Twitter.
Other news outlets such as
The Verge also publicly confirmed that their websites were temporarily hit
by the AWS outage. Southwest Airlines said in replies on Twitter that it was
working with Amazon to resolve issues that some customers were reporting
involving accessing its website.
There were some 12,000 reports of issues accessing AWS services on
outage-tracking site DownDetector at around 3 p.m. ET, though new reports
began to rapidly subside by 5 p.m. ET.
AWS referred CNN’s request for comment to its
Health dashboard, which first confirmed “increased error rates and
latencies” impacting regional servers in its Northern Virginia hub at a little
after 3 p.m. ET.
By 5 p.m. ET, the dashboard reported that, “Many AWS services are now fully
recovered and marked Resolved on this event. We are continuing to work to
fully recover all services.”
Amazon Prime Day is coming. Here’s how sellers can prepare to boost their sales
European Union: A New VAT And Customs Regime For E-Commerce Platforms
North Port, FL: Police report results of retail theft bust
North Port Police conducted a retail theft operation to stop thefts in the U.S.
41 corridor of North Port. The department made uses of members of the NPPD
Special Enforcement Team, Traffic Unit, K9 Unit, Drone Unit, and Intel Division.
The operation took place from June 6-9 and focused on thefts at national retail
chain stores. As a result, several individuals who are believed to be part of
large retail theft organizations were identified and arrested. In total,
there were 26 cases worked. 13 felony charges and 13 misdemeanor charges.
Multiple felony drug arrests were also made during this operation, which
included a large amount of methamphetamine. Officers recovered roughly $7,100
worth of merchandise during the operation. Many of those arrested in our
operation are not from the North Port area. Those arrested included residents
from Miami, Bradenton, Venice, Ocala and Hillsborough County. “These thieves
should know that law enforcement is working closely with businesses to reduce
the trend of organized and other types of retail thefts,” said NPPD Chief Todd
Garrison. “They should certainly understand that our department is committed to
protecting our local retailers here in North Port. A few more have now gotten
Shaker Heights, OH: Truck backs into Shaker Heights clothing store; number of
items then stolen
caused major damage to a clothing store early Tuesday morning. According to
officials, the suspects backed up a truck into Xhibition’s glass storefront in
the 3400 block of Tuttle Rd. around 5 a.m. Shaker Heights Police said several
unknown suspects were seen on surveillance crashing a truck stolen out of
Macedonia into the store.
Linden, NJ: Violent Linden shoplifters may be connected to NJ retail gangs, cops
A Linden police officer was injured when a shoplifting at a Kohl's turned
violent Saturday night. Linden Police Chief David Hart said two suspects pushed
the first responding officer to the ground as he entered the store on Route 1/9
southbound around 9:50 p.m. as they ran to a vehicle to make their getaway. The
driver made a U-turn at the Phillips 66 Domestic Sales entrance where police
pulled their vehicle over near Route 278. As the officers approached Hart said
two suspects got out of their vehicle and walked away ignoring orders to stop.
The suspects got into a fight with the officers as they tried to get back into
their car. The officers detained one of the suspects but three other people in
the vehicle continued to resist officers until they used oleoresin capsicum, or
pepper spray, to bring the suspects under control to take them into custody. The
thieves took $5,500 worth of items from Kohl's, according to Hart.
Update: Eau Claire, WI: Man charged with stealing over $20K in jewelry from
A man charged with theft after investigators say he hid in Kohl’s Department
Store in Eau Claire overnight and then stole over $20,000 in jewelry is
sentenced. Court records show 27-year-old Thomas McRunnel of Rosemount, Minn.
plead guilty to burglary-building or dwelling and retail theft of over $10,000.
According to court records, McRunnel is ordered to serve five years of
probation, but can reduce it to three years if he pays restitution. The Eau
Claire Police Department responded to a security alarm that had gone off early
in the morning on April 29, 2022, at the Kohl’s store, according to court
documents filed with the charges. The security company for the store said they
saw a man on security cameras inside the store. Officers arrived and heard an
alarm from outside of the store. No one was inside, but officers said that four
drawers in the jewelry section had been opened and emptied and an air wedge was
holding one of the cases open. Kohl’s said that $22,915 worth of jewelry had
Fairfax County, VA: Police target retail theft in summer crime prevention
is a big law enforcement initiative happening in Fairfax County that is aiming
to crack down on retail theft. The Fairfax County Police Department (FCPD) plans
on launching the 2023 Summer Crime Prevention Initiative and announced this
year’s focus areas. According to Deputy Chief of Patrol, Bob Blakely, “20% of
all crime in Fairfax County only occurs at 20 addresses."
Lexington, SC: Police searching for individuals accused of $4,200 theft from
Charleston, SC: Police seeking help identifying two accused of shoplifting at
Louis Vuitton at The Shops at the Charleston Place
Mission, BC, Canada: RCMP arrest couple in connection to $2,000 baby formula
Shootings & Deaths
Hartford, CT: Clothing Store Owner shoots at 2 Burglary suspects, one in
Incidents & Thefts
Hutchinson, KS: Man with multiple warrants in 3 Counties arrested, charged in
A Monticello man was arrested and charged after Hutchinson Police responded to a
theft in progress at the Target store on Sunday afternoon. At just after 4pm,
the first responding officer on scene discovered the suspect walking in the
parking lot and made verbal commands for the suspect to stop. The suspect
acknowledged the officer’s presence but proceeded to enter the vehicle they
arrived in. The officer stepped onto the running board of the vehicle in attempt
to stop the driver. The suspect attempted to flee with the officer on the
running board of the SUV and reversed, crashing into a cart corral. The officer
was able to reach into the vehicle and put it in park. Twenty-six-year-old
Preston Alan Bredow was arrested and formally charged in McLeod County with
Felony – Obstruct Legal Process – Interfere w/Peace Officer, Felony – Controlled
Substance Crime in the 5th Degree, Felony – Fleeing a Peace Officer in a Motor
Vehicle, and Gross Misdemeanor – Theft. Police say there was a female passenger
and a toddler in the vehicle at the time of the incident but no injuries were
reported. Bredow also had active warrants out of Dakota County ( 3 Felony –
Theft, 1 Misdemeanor – Theft warrants – $3000 bail each), Anoka County (4
Misdemeanor – Theft warrants – $200 bail each), and Wright County (Felony –
Terroristic Threats, and 5th Degree Assault warrants – Body Only).
Bridgeton, NJ: 3 Arrested In Walgreens Armed Robbery
Three South Jersey residents were charged last week in connection with an armed
robbery at a Walgreens in Bridgeton on May 29, authorities said. Three Bridgeton
residents, Jamar Doyle, 22, Gabriel Cisneros, 23, and Mariah Vaughn, 27, were
charged on June 6 in connection with the armed robbery at 25 E. Broad Street,
police said. Doyle was charged with Robbery, Theft, Possession of Weapon for
Unlawful Purpose, Unlawful Possession of Weapon; Cisneros was charged with
robbery and conspiracy and Vaughn was charged with conspiracy, police said. All
three were committed to the Cumberland County Jail pending court appearances.
Lufkin, TX: Woman arrested after allegedly biting mall security who tried to
stop her from shoplifting
Lufkin woman was arrested after allegedly biting a security guard who police say
was trying to stop her from shoplifting. 27-year-old Crosby McClendon was
arrested on a robbery charge on Monday around 2 p.m. According to Lufkin police,
a security guard was trying to prevent her from leaving with $146 worth of
clothing from Buckle when she allegedly bit him. McClendon had existing warrants
dating back to at least 2019 for charges including a parole violation, bond
surrender, bail jumping and forgery of a financial instrument. She was booked
into the Angelina County Jail.
Des Moines, IA: Police arrest 6 people for allegedly stealing $70K from Grocery
A group of six people robbed a family-owned grocery store on Saturday, stealing
an estimated $70,000 before being caught and arrested by police, the owners say.
La Michoacana has been serving Mexican groceries and signature dishes in the
Historic Valley Junction neighborhood of West Des Moines for nearly two decades,
according to 17-year-old Jesus Castro-Dominguez, whose parents and older brother
co-own the store. The store also routinely helps local businesses and
construction companies cash checks and helps people transfer money back to
family members in Mexico, according to Castro-Dominguez's brother and one of the
store's owners Diego Castro. "In my head, I thought it was a normal customer
that needed help," he said. Diego Castro said his little brother "is always
happy to help any customer that comes into our store." As Castro-Dominguez went
over to the spices aisle to assist the customer, a member of the group went
behind the cash register and "took several bags from under the register," court
records show. Police were able to identify the alleged assailants using security
footage from the store, according to court records. The group made it all the
way to South Charles before they were caught and arrested on charges of
first-degree theft. Even though the alleged robbers have been caught, police
only recovered $1,138 out of the more than $70,000 of cash and checks Diego
Castro said had been stolen.
Nashville, TN: Police searching for gunman in grocery store robbery
Honolulu, HI: Felon with long record arrested for second time in 8 days
St. Louis, MO: Woman admits to running chop shop, could spend 15 years in prison
Auto – Atchison, KS –
Beauty - Lexington, SC
C-Store – San Antonio,
TZ – Armed Robbery (Victim shot)
C-Store – Nashville,
TN – Armed Robbery
C-Store – Killeen, TX
– Armed Robbery
C-Store – El Paso
County, CO – Burglary
Fayetteville, NC – Armed Robbery
C-Store – Hartford, CT
– Armed Robbery
C-Store – Tulare
County, CA – Armed Robbery
C-Store – Berks
County, PA – Armed Robbery
C-Store – Fort Smith,
AR – Burglary
C-Store – Brookfield,
IL – Armed Robbery
Clothing – Shaker
Heights, OH – Robbery
Clothing – Lufkin, TX
Clothing – Hartford,
CT – Armed Robbery (susp wounded)
Dollar – Huntington,
WV – Armed Robbery
Dollar – Cape
Girardeau County, MO – Robbery
Gas Station –
Southington, CT – Armed Robbery
Grocery - Shorewood,
WA - Burglary
Grocery – Des Moines,
IA – Robbery
Handbags – Charleston,
SC - Robbery
Marijuana – Lubbock,
TX – Armed Robbery
Hendersonville, TN – Burglary (Dunkin)
Monroeville, PA – Armed Robbery (Eat N’ Park)
Sports – Fairless
Hills, PA – Burglary
Tobacco – Memphis, TN
• 20 robberies
• 6 burglaries
• 2 shootings
• 0 killed
Click to enlarge map
None to report.
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Director of Retail Solutions - North America
Denver, CO - posted
This role will be focused on selling our SaaS retail crime intelligence platform
by developing new prospects, and progressing Enterprise level prospects through
our sales process. You will report directly to the VP of Retail Solutions -
North America, and work alongside our Marketing, Partnerships and Customer
Success team to grow our customer base...
Asset Protection Manager
Remote - posted
The Asset Protection Manager is responsible for supporting global field and
corporate operations execution of asset protection processes. This role has
analysis-based responsibilities as well as investigation and recovery of losses
within an assigned Region...
Region Asset Protection Manager: Fresco y Mas Banner
Miami, FL - posted
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups’ response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
Store Loss Prevention Manager
Tacoma, WA - posted
Store Loss Prevention Managers are responsible for leading Loss Prevention
functions within a specific location and for partnering with Store Operations in
an effort to prevent company loss. You will be responsible for driving company
objectives in profit and loss control, sales performance, customer satisfaction,
and shrink results...
Manager, Regional Loss Prevention
Minneapolis, MN -
posted April 4
This position is responsible for managing all aspects of loss prevention for a
geographic area to reduce and control shortage and other financial losses in
124+ company stores. The coverage areas average $850+ million in sales
Corporate Risk Manager
Charlotte or Raleigh, NC - posted
Summary of Role and Responsibilities: Proactive approach to preventing
losses/injuries whether they are to our employees, third parties or customers
valuables. They include cash in transit, auto losses or injuries; Report all
incidents, claims and losses which may expose the company to financial losses
whether they are covered by insurance or not...
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