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Agilence Introduces New Analytics Capabilities and Internal Communication Tools in Latest Software Release
Agilence, Inc., the leading provider of data analytics & reporting solutions to the retail, grocery, pharmacy, restaurant, and convenience industries, today announced it's 2.7 release of 20/20 Data Analytics. The new release adds many new analytics capabilities while also simplifying the user interface.

"The 20/20 2.7 release has already yielded positive results across our organization. The enhanced reporting features have enabled us to quickly develop and compare analytics to share with our brand partners and increase our visibility within the organization,” said Bill Atwell, Neiman Marcus. Read more in today's Vendor Spotlight column below.

LPRC CrimeScience Podcast Newest Episode Now Available!
Preventing, Detecting and Investigating In-Store and Online Fraud Ft. Tony Aloisio
This week, co-hosts Dr. Read Hayes (LPRC) and Tom Meehan (CONTROLTEK) discuss detecting & investigating different types of fraud, and collaborating with other retail chains & law enforcement with our featured guest, Floor & Decor LP Director Tony Aloisio.

Would you like to be featured as a guest on the podcast? Please contact us at kevin@lpresearch.org to learn more!

Mark Zuckerberg's personal security chief accused of sexual harassment
And making racist remarks about Priscilla Chan by 2 former staffers
Mark Zuckerberg's personal head of security has been accused of misconduct by two former members of the Facebook CEO's private staff.

Liam Booth, a former Secret Service agent, has been accused of sexual harassment and making racist, homophobic, and transphobic comments.

The two former staffers have hired the high-profile law firm the Bloom Firm to represent them.

They allege, among other things, that the security chief repeatedly made racist remarks about Zuckerberg's Asian American wife, Priscilla Chan.

One of the accusers is a former employee of the 34-year-old billionaire's household staff, the other is a former executive assistant to Liam Booth, Zuckerberg's security chief.

They describe "pervasive discriminatory conduct," "horrific levels of sexual harassment and battery," and an environment in which support staff were repeatedly subjected to racist, homophobic, and transphobic diatribes.

The letters also accuse Brian Mosteller, the managing director of Zuckerberg's private office and a former special assistant to former President Barack Obama, of failing to take action after the two staffers raised complaints.

Facebook spends $20 million annually on Zuckerberg's personal protection and travel.

As soon as The Bloom Firm presented these allegations, the family office engaged Munger, Tolles & Olson, an outside law firm, to conduct an investigation of all allegations made by The Bloom Firm to determine whether the claims have merit. The investigation is ongoing. Mr. Booth is on administrative leave pending the completion of this investigation."

Booth heads up the security operations for Zuckerberg's personal infrastructure while also working as the chief security officer for the Chan Zuckerberg Initiative. businessinsider.com

In Case You Missed It: Canada's Not Prosecuting
Decriminalization Trend in North America
"Shoplifting and other petty-crime cases are being dropped by courts"
'Our justice system is crumbling both on a federal level and provincial level'

Across Canada, people accused of petty crimes like shoplifting, minor assault and fraud are walking free - because the justice system doesn't have time to deal with their cases, as it struggles to move more serious crimes through the courts.

"At some point, we have to make a decision: what crimes do you want us not to prosecute?" said Rick Woodburn, president of Canadian Association of Crown Counsel, whose organization represents 7,500 Crowns across the country.

"And as you can see, it starts falling off the bottom. And sooner or later, we're going to decriminalize, because we're not prosecuting certain types of offences." cbc.ca

Editor's Note: This article is popping up all over Canada.

Retailers' Online Reputation Impacts Sales
Online reputation matters. At the Transform '19 conference in San Diego earlier this month, one point driven home was that, while brands and retailers have expanded their conversational touchpoints as a result of social media efforts, the vast majority of conversations about a particular company's products and/or services takes place outside of those they control.

"We live in a 'Feedback Economy' with millions of points of presence to manage,” said Joe Fuca, CEO of reputation.com, the firm behind the conference.

Reputation score and revenue performance correlate directly - retailers with high scores generate 3.9 percent higher sales.

Effectively managing online perception requires a systematic approach (beyond social listening and crisis management) that supports brand strategy. New technologies, processes, data sources and machine learning provide the ability to dynamically develop, analyze, act on and measure online presence. retailwire.com

Sustainability is Driving Consumers' Purchase Decisions
It's All About Your Actions & Reputation
The meteoric rise of fast-fashion has brought with it a serious philosophical for consumers: should they consider mass produced goods' impact on labor practices and the environment?

Shoppers are increasingly considering sustainability when making purchases, according to research conducted by CGS in November 2018, which found that 68% of US internet users deemed product sustainability an important factor in making a purchase.

Some retailers are paying attention to consumer demands for a better understanding of issues that once were likely ignored, such as ethical supply chains. For example, the fashion retailer Everlane has incorporated a policy of "radical transparency" into its brand identity by sharing the details of product markups, sourcing practices and manufacturing facilities with shoppers.

GS's survey revealed that younger shoppers seemed more attuned to the ecological impact of their purchases. The poll found that 68% of those ages 18 to 24 had made an eco-friendly purchase sometime during the preceding year and were willing to pay higher prices for sustainable products when compared with the general public.

CGS claims that transparency around the materials and development of products can increase consumer loyalty. "Today's buyers are driven by more than price-they're looking for brands that align with their own values and needs," said Paul Magel, president of CGS' business applications division. emarketer.com

Editor's Note: The Growing Importance of Sustainability & LP's Role Long Term



European Commissioner calls for strict regulation of facial recognition
to preserve freedom of assembly
The 29-page report "Unboxing Artificial Intelligence: 10 steps to protect Human Rights” focuses on 10 main areas for action, including human rights impact assessments, public consultations, independent oversight, data protection and privacy, and the promotion of AI literacy. It also defines biometric data as sensitive personal data on the same level as political opinions, religious beliefs, and data concerning health status or sex life. biometricupdate.com

Professional International Art Thieves Busted
3 arrested in France for looting the archives of libraries throughout Europe
Europol and French and Spanish police have dismantled an organized crime group stealing maps in the archival collections of libraries throughout Europe. On 20 May, 6 properties were searched simultaneously in France and Spain and 3 suspects arrested.

Using distraction theft techniques they'd cut sheets out of XVIth century books, mainly old maps. These maps were then sold for several tens of thousands of euros (10k Euro = $11K US) on the criminal market for cultural goods. europa.eu

Sexual-Harassment Settlements: How to Comply with California's New Rules
A new law, effective Jan. 1 of this year, has changed the way businesses must handle settlements, so employers will need to review their policies and procedures to ensure they meet the new requirements.

Specifically, California Code of Civil Procedure Section 1001 prohibits public and private employers of any size from settling lawsuits and administrative claims using agreements that prevent the disclosure of factual information regarding:

● Sexual assault.
● Sexual harassment.
● Workplace harassment or discrimination based on sex.
● The failure to prevent acts of workplace harassment or sex discrimination.
● Retaliation against workers who report sexual harassment or sex discrimination.

Any settlement agreement that provides otherwise is void on grounds of public policy. This means that settlement agreements for lawsuits or administrative claims alleging sexual harassment, assault, or discrimination or retaliation based on sex cannot be confidential. shrm.org

FMI Delivers Comments at FDA Public Hearing to Address Products Containing Cannabis, Hemp, CBD
Food Marketing Institute (FMI) today participated in the Food and Drug Administration's (FDA) public hearing regarding products containing cannabis or cannabis-derived compounds, including hemp and cannabidiol (CBD), as the agency considers whether and how to create a legal pathway for such products. FMI both conveyed the seriousness of the regulatory ambiguity facing its member companies and their shoppers amidst the momentum of these products in the marketplace, and also appealed to FDA for additional clarity.

"A challenge for us is that the Agricultural Improvement Act of 2018, or Farm Bill, contains several provisions that allow for the cultivation, production, and commercialization of industrial hemp and hemp-derivatives like CBD," FMI President and CEO Leslie G. Sarasin said. "However, the new law did not alter FDA's authority over the use of such ingredients in FDA-regulated products; not to mention the role of other regulatory agencies and the states. Food retailers recognize the confusion among the public, suppliers and retailers, and state regulators as a result of the Farm Bill language." fmi.org

The Gap Makes Headline News:
'The Gap may not be around 10 years from now'
After years of product miscues, weak sales and pressured margins at the hands of rising online apparel competition and mall rents, Gap management has settled on a strategy to "fix” what ills the once iconic brand. Spin off Old Navy and keep on closing underperforming Gap stores.

But simply closing stores of an apparel brand that probably can no longer consistently grow sales (if at all) isn't a long-term savior. Rather, it's a short-term elixir designed to hopefully pump up the brand's profit metrics and grab some investors ahead of a spin-off.

An apparel company - which Gap is unless told otherwise - has to grow sales to stick around. Straightforward equation. But one that Gap has not proven adept at for eons, which calls into question if the brand will even be around 10 years from now. finance.yahoo.com

New 5% Tariff on All Mexican Goods
Retailers Warn of Growing Tariff Bill for American Businesses and Consumers
The National Retail Federation issued the following statement from Senior Vice President for Government Relations David French in response to the Trump administration's plans to impose a 5 percent tariff on all Mexican imports starting June 10.

In 2017, U.S. retailers imported $128 billion in goods from Mexico.  nrf.com

RILA: Retailers Warn the Tariff Bill is Adding Up for American Consumers

New tariffs could imperil Best Buy, Dick's and Bed Bath & Beyond
The proposed new tariffs, known as "tranche four," could eat 20% to 40% of the operating margin of a wide swath of retailers, including BJ's Wholesale, Michael's, Walmart, Target and Costco, according to the analysts. The hits to margins could send prices up 6% to 13% for the goods covered by the newly announced hikes ("tranche three") and 10% to 21% for tranche four goods, the analysts estimated. retaildive.com

Most Popular Shopping Malls In America, 2019

1. Mall of America
Address: 60 E Broadway, Bloomington, MN 55425, USA

2. King of Prussia Mall
Address: 160 N Gulph Rd, King of Prussia, PA 19406, USA

3. Sawgrass Mills
Location: 12801 W Sunrise Blvd, Sunrise, FL 33323, USA

4. The Shops at Columbus Circle
Address:10 Columbus Cir, New York, NY 10019, USA

5. The Galleria
Address: 5085 Westheimer Rd, Houston, TX 77056, USA

6. Del Amo Fashion Centre
Address: 3525 W Carson St, Torrance, CA 90503, USA

7. Destiny USA
Address: 9090 Destiny USA Dr, Syracuse, NY 13204, USA

8. Tysons Corner Center
Address: 1961 Chain Bridge Rd, Tysons, VA 22102, USA

9. Aventura Mall
Address: 19501 Biscayne Blvd, Miami, FL 33180, USA

10. South Coast Plaza
Address: 3333 Bristol St, Costa Mesa, CA 92626, USA ceoworld.biz

Ulta to open 80 in 2019 - Plans to open stores in Canada

Salesforce bars retailers from selling semi-automatic weapons

Amazon interested in buying Boost from T-Mobile, Sprint

Lampert seeks court's permission to leave Sears pensioners high and dry


Quarterly Results

Movado Group Q1 revenue up 15.3%
Ulta Beauty Q1 comp's up 7%, net sales up 12.9%
Williams-Sonoma Q1 comp's up 3.5%, net revenue up 3.2%
   Pottery Barn comp's up 1.5%
   West Elm comp's up 11.8%
   Williams Sonoma comp's down 1.6%
   Pottery Barn Kids and Teen comp's up 1.2%
The Gap Q1 comp's down 4%, net sales down 2%
   Old Navy global same-store sales fell 1%,
   Gap global same-store sales declined 10%
   Banana Republic global same-store sales decreased 3%
J. Jill Q1 comp's down 3.3%. sales down 2.7%
Express Inc. Q1 comp's down 7%, net sales down 6%

A formal presentation for the entire group of Top 10 will be held at LP's New Years Kick Off - the Daily's annual 'Live in NYC' at the NRF Big Show, Tuesday Jan. 14, 2020

Immediately following the 'Top 10 Women in Retail Loss Prevention/Security' series on Dec. 1st the Daily is pleased to announce the next series designed to recognize outstanding performance, achievements, and future potential of the 'Top 20 Women Under 40 in Retail Loss Prevention/Security'. With nominations from Today's leaders recognizing Tomorrow's.

Following the same process and criteria as the NRF Awards committee. Stay tuned as we continue to focus on the community by supporting inclusivity and equality.

Agilence Introduces New Analytics Capabilities and Internal Communication Tools in Latest Software Release

MOUNT LAUREL, NJ – May 30, 2019 – Agilence, Inc., the leading provider of data analytics & reporting solutions to the retail, grocery, pharmacy, restaurant, and convenience industries, today announced it’s 2.7 release of 20/20 Data Analytics. The new release adds many new analytics capabilities while also simplifying the user interface.

“The 20/20 2.7 release has already yielded positive results across our organization. The enhanced reporting features have enabled us to quickly develop and compare analytics to share with our brand partners and increase our visibility within the organization. The new query features have greatly reduced end user time and increased productivity. The new dashboard features will help us take the application to an entirely new level,” said Bill Atwell, Neiman Marcus. “We couldn’t be happier to be working with a vendor that is continually delivering new features and functionality. Agilence truly listens to their customers and delivers a product that is the best on the market.”

Key Features of 2.7 Include:

• Advanced Analytics: Enables users to look at the data in new ways to find hidden relationships, distinct counts, and much more

• New Dashboard Components: 20/20 can now be used as a communication tool for the company with the ability to add announcements, videos, links and more directly to dashboards

• Improved User Experience: Updated user interface follows latest design standards and minimizes clicks, improving efficiency for end users

The new release includes a number of new features and capabilities, as well as updates and improvements to the codebase allowing for faster results and a more flexible solution. 20/20 continues to lead the market by delivering both best-in-class data analytics and simplicity, enabling users across the organization from the store manager to the CEO to gain insight into their performance.

Read more here.

If you are interested in learning more about 20/20 Data Analytics, or have questions about the 20/20 Data Analytics 2.7 release, you can contact Agilence here.

US Attorney Says: Huawei's Threat Risk Rivals 'Planes & Tanks' in Tech Sector
U.S. Attorney Richard Donoghue, whose office is prosecuting Huawei for alleged sanctions violations, said Thursday that the Trump administration has a high awareness of the long-term national security risks posed by business transactions, and that in the technology sector the threat can rival "planes and tanks." Made the remarks at the Bloomberg Law Leadership Forum in New York. law360.com

Checkers, Rally's Burger Joints Hit By POS Malware
Checkers Drive-In Restaurants, which also runs Rally's, says 102 of its 900 U.S. locations were hit with point-of-sale malware, with one California restaurant infected over a more than two-year period starting in December 2015.

Checkers, which was acquired by private equity firm Oak Hill Capital Partners in 2017, says it "recently" became aware of the malware and is taking steps to remove it.

Checkers has published a list of the affected restaurants, which spanned 20 states. It listed a date range for each location affected, but it said not all customers who visited those locations during those ranges had their card details stolen. bankinfosecurity.com

Cybercrime: Looking Beyond the Dark Web
Fighting cybercrime requires visibility into much more than just the Dark Web.
Here's where to look and a glimpse of what you'll find.

The now-shuttered DeepDotWeb, which was a uniquely centralized and trusted repository of Dark Web links and information, had long made it easier for threat actors - and consequently, law enforcement and other defenders - to keep track of which Dark Web sites are active, and where. The repository's takedown left a void that no comparable alternative seems to be able to fill, at least for the near future.

There are other sites, known as hidden wikis, that can appear to be comprehensive directories and are often referred to as such by defenders. In reality, they tend to be little more than human-assembled catalogs that harken back to the early days of the Internet. All this volatility is largely why threat actors who operate on the Dark Web also typically frequent a number of other channels.

It's also why fighting cybercrime requires visibility into much more than just the Dark Web. Contrary to popular belief, the Dark Web accounts for just a minor subset of the many online venues that facilitate cybercrime. Even if the Dark Web were somehow to be eliminated, its absence would simply cause threat actors to rely more heavily on the various other online venues in which many, if not most, already operate.

Encrypted chat platforms are one such venue - and in fact, they support far more illicit activity than any other, including the Dark Web. Threat actors are increasingly using platforms such as Telegram and Discord, among many others, to communicate more securely and to share mirrors, which are sites that contain nearly identical information but are hosted on different URLs. If one URL faces downtime for any reason, the secondary URL acts as a backup to help minimize operational disruption and consequential profit losses. darkreading.com

How To Mitigate Account Takeover In Retail
Online shopping is pervasive, especially as more and more retailers expand their digital commerce. While online shopping provides a multitude of benefits for both retailers and consumers, it also has created a new threat in the industry called account takeover (ATO) fraud.

ATO is the unauthorized access and control of a legitimate user account. By getting hold of a customers' usernames and passwords, cybercriminals can use the hacked accounts to glean a lot of information. This information can be used to create new accounts, impersonate real customers and steal goods and services.

Like so many other types of fraud, ATO is increasingly committed at scale by bots. In fact, according to Akamai's "State of the Internet Security” report, more than 40 percent of online login attempts are attackers trying to invade accounts. Hackers write scripts that test various combinations of stolen usernames plus potential passwords across multiple websites and apps, until they find a way in. This is called credential stuffing. These brute-force attacks are helping fraudsters move as quickly as possible and focus on maximizing the value of each successful ATO.

Best Practices For Retail And Hospitality: retailitinsights.com

UK Insider Threat Survey:
25% of us would sell out our employers for just £1,000

Webinar: Challenges of Mobile Self-Checkout & Mobile Payment

During the webinar, learn about the new retail world of mobility, customers can now shop in stores and pay for their items without any employee interaction. Using personal smartphones as payment devices, customers have free reign in stores, leaving them virtually unchecked as shrink increases.

In this recorded session, Tom Bolanos explains the Challenges of Mobile Self-Checkout & Mobile Payment and Bryce Kibbey outlines the technical aspects.  Watch Now!

Chandler, AZ: Couple arrested for $55,000 baby formula theft ring
An estimated $55,000 worth of baby formula has been swiped from several Valley stores, and police say it all links back to one Chandler couple. Chandler police arrested Rafid Khoshi and Manal Sulaiman last Friday; the couple facing more than 20 charges combined including theft, trafficking of stolen goods, fraud, and illegal control of an enterprise.

Police say their investigation started in September of last year when they caught two people trying to steal the formula. Those suspects told police they were planning to sell them to a 'third party" who was "requesting to buy upwards of 1000 cans at a time if they could obtain it." Police say after months of surveillance into more than 100 thefts in Maricopa County undercover work led them to Khoshi and Sulaiman. Both purchased formula from their undercover officer, posing as a thief. Court documents say the two knowingly ran an "organized theft ring," purchasing the stolen goods, then reselling it. abc15.com

San Antonio, TX: Police looking for burglar who cut electricity, picked lock to break into sports memorabilia store; steals $30,000 in sports card cases
San Antonio police and Crime Stoppers are looking for the person responsible for the burglary of a local sports memorabilia store. The burglary occurred May 8 around midnight at Sports Cards Plus in the 2250 block of Lockhill Selma Road on the city's North Side. According to police, the man entered the store overnight by picking the front door lock. Authorities said the store's alarm didn't sound because the electricity was cut off. Police believe the man was able to steal more than $30,000 worth of sports card cases from the store. ksat.com

Harris County, TX: Shoplifting suspects caught thanks to quick actions of Harris County deputy
A pair of frantic store employees caught on a deputy’s dashcam alerted him to a crime that had just been committed. "Patrolling our business districts, and the deputy was flagged down in a Home Depot parking lot that a robbery just occurred," Capt. Jonathan Zitzmann, with the Harris County Precinct 4 Constable's Office, said. After learning the details of the robbery, the deputy also got the specifics of the suspects and their car.

It wasn’t long before the deputy spotted the sedan and pulled it over in a convenience store parking lot. Dashcam video showed it would hardly end in a routine stop when one of the passengers made a run for it. "Located that vehicle, eventually made a traffic stop on the vehicle and tried to detain three individuals ... A female passenger bailed from the car," Zitzmann said.

Backup deputies arrived and later found the woman, who bolted to nearby a restaurant. She was later arrested. The other two suspects in the car were also arrested. Investigators said the trio is accused of stealing over $2,000 in power tools from the Home Depot and assaulting an employee when they left the store. click2houston.com

Three charged with changing price tags in Norridge, Harwood Heights incidents
Nely Barnachea, 34, of the 3000 block of New England Avenue, Chicago, was charged with retail theft May 25 when she tried to leave Target, 4050 N. Harlem Ave., after swapping out stickers and barcodes on a box of diapers and a box of toys and going through the self-checkout line paying less than the original cost of the items. Police said she scanned the diapers at $1.99 and the toys at 99 cents.

In a separate incident, Mostafa Abouelhouda, 32, of the 8300 block of West Berwyn Avenue, Chicago, and Zakaria Laamrani, 35, of the 8400 block of Wilson Avenue, Chicago, were charged with retail theft and criminal damage to property May 28 after attempting to check out a large amount of items on which tags had been switched at Mariano’s Fresh Market, 7401 W. Lawrence Ave. chicagotribune.com

SAVE THE DATE
Ohio Regional Organized Crime Coalition (OROCC) Conference
June 20, 2019 in Grove City, Ohio
OROCC will be hosting its conference in Grove City, Ohio on June 20, 2019 at the Eagle Pavilion - 3670 Discover Dr. All Law Enforcement and retail members are welcome to attend. Finalized information will be sent out soon with an agenda and times.
Learn more about OROCC here.

Two men robbed a St. Matthews' jewelry store Thursday morning, police say

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No matter how smart a person is or how good a product or service is, your success always boils down to your attitude - your demeanor - how well you connect with those you're working with. Making that connection - working on that relationship - and approaching your internal and external customers as just that - customers - is critical if you expect to be successful. Remembering one key point all the time may help - they don't have to buy anything you're saying or selling regardless if you're a vendor or an LP executive. Because at the end of the day, there's always someone else close by that can offer the same thing you're offering.

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