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In Case You Missed It
NRF to Recognize Outstanding
Loss Prevention Professionals
-- May 23, 2023 - The National
Retail Federation today announced the recipients of the 2023 NRF PROTECT
Awards, the highest loss prevention and asset protection recognitions in the
retail industry. Six veteran loss prevention professionals will be honored on
June 6 during the annual
NRF PROTECT conference in Grapevine, Texas.
"The NRF PROTECT Awards honor individuals who have dedicated their professional
careers to keeping their colleagues, customers and stores safe," NRF Chief
Marketing Officer and Executive Vice President of Content and Retail Strategy
Martine Reardon said. "Loss prevention and asset protection operations are
paramount to the safety of retailers, customers and communities nationwide, and
we are proud to celebrate this year's honorees for the positive impact they have
NRF's Loss Prevention
Excellence Award honors distinguished professionals who have impacted the
loss prevention industry throughout their careers. The 2023 recipients are:
Read Hayes, a research scientist and
co-director of the Loss Prevention Research Team at the University of
Florida, and founder and director of the Loss Prevention Research
Council. With more than three decades of experience, he plays a pivotal
role in supporting the retail community with research.
a leader in the loss prevention space for over 40 years. Manson first
joined The Container Store in 1997 and created the retailer's first loss
prevention program. Now retired, she is also credited with establishing
what is now known as the Women in LP Network.
the former top loss prevention executive at Bloomingdale's. McIntosh has
a career spanning 40 years with brands including The Home Depot and
Ralph Lauren. He was also a founding member of the Loss Prevention
Research Council and currently serves as its COO.
who retired from the Food Marketing Institute in 2002. Miller will be
awarded posthumously for his pioneering work to combat retail theft and
his career as a renowned loss prevention expert. Many of Miller's
published works produced influential educational and training materials
for retailers, law enforcement and academia.
who currently serves as the chief of global safety and security for
Salesforce. He previously spent almost two decades with Gap Inc. leading
its loss prevention, company administration and emergency preparedness
functions. Throughout his career, White has been a champion and leader
in people development, diversity and talent-driven initiatives across
the inaugural NRF Retail Cybersecurity Leadership Award
will be presented to Cy Fenton, the former chair of the NRF IT
Security Council. Currently a managing partner with Proximus Consulting Group,
Fenton previously held leadership roles with Books-A-Million and Ralph Lauren.
His cumulative professional contributions have advanced the state of
cybersecurity within the retail industry at an especially critical time.
As the leading authority and voice for the retail industry, NRF will
present the awards with retail security executives from across the country at
NRF PROTECT, the retail industry's premier loss prevention and asset protection
event, June 5-7 at the Gaylord Texan Resort.
Click here to read more
The U.S. Crime Surge
The Retail Impact
ORC Explosion & Theft Closures Keep Making
"We’re in a period where bad behavior is
legitimized, even normalized"
Why retail theft is soaring: inflation, the economy – and opportunity
large and small say they’re struggling to contain an escalation in store
crimes — petty shoplifting to organized sprees of large-scale theft
that clear entire shelves of products.
Target last week said it was bracing to
lose half a billion dollars this year because of rising theft.
Nordstrom, Whole Foods and some other big chains said they
were abandoning San Francisco because of changing economic conditions
or employee safety. Many other retailers have blamed crime for closing
It’s not clear that crime is growing significantly more serious. But as economic
fears grow amid inflation and rising borrowing costs, shoplifting often comes
with the territory, industry watchers say.
Read Hayes, criminologist at the University of Florida
and director of the Loss Prevention Research Council said, “This is
organized retail crime. It’s an opportunistic crew stealing specific items
from a specific place or one item from many places to resell them.” The
stolen goods are most often sold online or to neighborhood mom and pop shops or
at street fairs, for example.
Americans are hurting: Among the triggers
for shoplifters is inflation. Although inflation is cooling — slowly — US
prices are still on the rise, even after a
two-year slog of consumers enduring painfully high prices on everything they
need to sustain themselves and their families.
A changing view of crime: “We’re in a period
where bad behavior is legitimized, even normalized,” said Mark Cohen,
director of retail studies at Columbia Business School. “Gun violence has
exploded, bad behavior among citizenry has exploded, civil discord is high
and Americans are very polarized.”
Retail crime, he said, is an unfortunate consequence of this as well.
Larceny Theft is the Most Common Crime 'By Far' in San Francisco
But progressive lawmakers want to prevent security
guards from acting
New San Francisco Law Would Prohibit Intimidating Crooks by Drawing Weapons
Crime statistics posted by the San Francisco Police Department (SFPD) show that
both property and violent crimes are on the rise.
The most common crime by far is larceny theft,
which the SFPD defines as the “unlawful taking, carrying, leading, or riding
away of property from the possession or constructive possession of another,”
civic leaders have leaned into the lawlessness. Progressive prosecutors
like former San Francisco district attorney George Gascón and his successor, the
since–recalled Chesa Boudin, implemented policies under which misdemeanors
would not be prosecuted, felonies would be downgraded to misdemeanors, and
radical bail reforms would keep offenders on the streets.
San Francisco Supervisor Dean Preston, a “Democratic Socialist,” is
proposing legislation to prohibit retail security
guards from simply unholstering a gun to protect property. He states
it is “entirely unacceptable that our local law includes drawing a weapon to
respond to protecting property… We need to make sure that our local law is
crystal clear that a security guard cannot draw a
weapon to protect property.” A section of San Francisco’s Police
Code, enacted over 40 years ago, currently prohibits any “armed guard” from
drawing or exhibiting “other than in a holster [,] any handgun except in lawful
response to an actual and specific threat to person and/or property.”
The flashpoint prompting this new measure is the fatal shooting of Banko
Brown, an alleged shoplifter, during an altercation with a drugstore security
guard, after the guard stopped Brown from leaving the store with
merchandise. It is debatable whether Preston’s amendment would have any bearing
on such situations. According to news reports, the guard stated that Brown had
repeatedly threatened to stab him, although police did not find a knife on
Brown. San Francisco’s district attorney, Brooke Jenkins, declined to file
criminal charges against the guard after an investigation determined that he
“acted in lawful self-defense when he fired his weapon at Brown.”
Not everyone is blinded by progressive notions of public safety. Tech
entrepreneur Joe Lonsdale was incredulous, responding to Preston’s new law with,
“SF leaders are basically openly inciting robbery. A security guard damn well
can defend you and your property with a gun, in a free country. I’m worried
for my friends and colleagues we left behind in this lawless city.” Twitter
executive Elon Musk added, “If security guards can’t protect stores, offices,
homes or themselves from violent criminals, who would remain in San
The Theme Continues: Another Retailer Calls
Out Organized Theft
ORC is definitely a thing, says BJ’s CEO: ‘We see it, and it is material’
BJ’s Wholesale CEO is talking to his industry counterparts about the
problem of organized retail crime
impact of organized retail crime has been a theme of retail earnings season,
with BJ’s Wholesale Club Holdings Inc. CEO Bob Eddy the latest executive to
weigh in on the issue.
“Organized retail crime is definitely a thing,” he said, during a
conference call to discuss the company’s
first-quarter results Tuesday. “We see it, and it is material,” he
The issue of inventory “shrink” caused by theft and organized retail crime
was cited by Target Corp. when it
reported its fiscal first-quarter results last week. Walmart Inc. also
described the issue as “challenging” during the conference call to discuss
first-quarter results last week.
BJ Wholesale’s Eddy explained that he talks to his counterparts in the retail
industry about the problem. “They are definitely seeing it in their businesses,”
he said. However, BJ’s Wholesale benefits from its card-based membership
system when it comes to tackling theft, according to Eddy. The company’s
team has also done “really wonderful work” keeping track of inventory,
keeping shrink as low as possible, and keeping members and employees safe,
But the CEO identified some parts of the U.S. that pose a particular challenge
when it comes to shrink. “It is a much more pointed problem in certain
places, particularly on the West Coast or places like Chicago or Albuquerque
that have blue state or local blue governments that don’t really feel like
prosecuting crime,” Eddy said. “My view is the government’s first obligation
is to provide a safer environment for people to do their daily business and in
some places that’s not happening. But politics aside, I think you continue to
see this be a problem that the retail industry as a whole needs to work on.”.
ORC: The Leading Cause of Inventory Shrink
Retailers Increasingly Challenged by Theft, Organized Retail Crime
Retail theft and organized retail crime (ORC) have been cited as serious
problems and the leading cause of inventory shrink by leading retail CEOs
during first quarter earnings calls and media interviews over the past week.
Indeed, retailers are being hit with a large number of thefts and in some cases
are closing stores and pulling out of geographic markets because of
massive losses, some tied to criminal gangs.
“The country has a retail theft problem,” Richard McPhail, Home Depot's
CFO, said on a call with CNBC on Tuesday after its earnings were published.
In addition, Target said it expects retail theft will reduce its 2023
profitability by more than $500 million compared to last year, according to the
retailer’s Q1 earnings report. Target lost almost $800 million from theft
What's more, in an appearance on CNBC last week, National Retail Federation
(NRF) President Matt Shay said the issue isn’t going away. “Conversations we’ve
had with members over the last several years indicate it's getting to be a
really acute and serious problem,” said Shay.
Total Retail's Take: So, what are retailers
doing to mitigate this problem? Target, for one, has adopted several mitigation
efforts, including investing in safety resources, installing fixtures to
protect merchandise, and adjusting product assortment, Brian Cornell,
Target’s chairman and CEO, said during the Q1 earnings call.
Cornell also noted that Target is advocating for public policy changes around
ORC by working with other retailers, the NRF and the Retail Industry Leaders
Association (RILA) to speak with legislators and work with law enforcement.
The Impact of San Francisco's Crime Closures
Nordstrom chops 300-plus jobs as San Francisco store closures loom
Upscale retailer shuts stores due to San Francisco’s rising crime rate and
has decided to chop well over 300 jobs in San Francisco as the upscale
retailer prepares store shutdowns in the wake of rising
crime problems and worsening economic woes in that city.
The job losses will hit two Nordstrom retail sites, both on Market Street in
San Francisco, according to official filings with the state government.
The retailer decided to cut jobs at the Nordstrom department store at 865 Market
Street and the Nordstrom Rack outlet at 901 Market Street, WARN notices sent to
the state Employment Development Department show.
Seattle-based Nordstrom has decided to cut a combined total of 379 jobs at
the two stores in San Francisco, according to the filings with the state EDD.
An estimated 333 people are slated to lose their jobs at the Nordstrom
department store, which is in the Westfield San Francisco Centre shopping
mall. Another 46 workers will be laid off at the Nordstrom Market Street Rack a
few doors away.
It’s possible that not all 379 workers affected by the intended layoffs will
lose their jobs, Meghan Hannes, Nordstrom’s human resources director, stated
in the WARN letters to the EDD.
RELATED: Nearly Half of Union Square’s Stores Have
Closed Since 2019
Texas Mall Shooting Closures Impacting 120
Retailers & Thousands of Workers
Largest US Mall Owner Grapples With Recovery After Mass Shooting in Dallas Area
Simon Property Group To Keep Allen Premium Outlets Closed Until Further
The largest U.S. mall owner is keeping one of its regional malls in the Dallas
area closed weeks after a mass shooting at the site, a
move that's affecting about 120 retailers and thousands of jobs.
Simon Property Group said Allen Premium Outlets will remain closed until further
notice after eight people were killed and seven were hospitalized when an
armed gunman pulled up in a car and started shooting at pedestrians and shoppers
in the outlet mall's parking lot on May 6.
The 548,000-square-foot outlet mall in Allen, Texas, is one of the busiest
shopping centers in the Dallas-Fort Worth area and was 100% leased at the
time of the shooting. According to Allen Premium Outlets' website,
the mall is closed through at least Memorial Day,
with no information on when it might reopen.
The shooting marks the second time Indianapolis-based Simon Property, with
more than 200 U.S. properties, has shut one of its retail centers because it was
the place of a mass shooting. This could be an occurrence other retail
landlords might have to grapple with in the future with a seemingly rising wave
of crime plaguing retail centers, leaving landlords to wonder: How can they
keep shoppers safe?
With outdoor malls not likely to introduce metal detectors and security
checks they must look elsewhere to security guard training or potentially
having a police presence on property because "no one wants to see security
guards armed to the teeth."
Allen Premium Outlets Remains Closed This Week Following Mass Shooting
Video: More and more products will be locked up as retail theft rises
Dollar General OSHA Fines Continue to Pile Up
The retailers has been fined $21 million since 2017
Dollar General Hit With $3.4 Million in Fines At Stores in North Dakota, Maine,
Ohio and Wisconsin
D.C. — Dollar General is hit with $3.4 million in new fines after U.S.
Department of Labor inspections at nine locations in North Dakota, Maine, Ohio
and Wisconsin. Six stores in North Dakota account for $2.5 million in fines
alone for 32 violations.
The inspections in late 2022 in Casselton, Garrison, Hillsboro, Killdeer, Minot
and Tioga found aisles, emergency exits, fire extinguishers and electrical
panels blocked by stored merchandise and boxes stacked unsafely.
At the Minot store, OSHA inspectors learned at least six employees suffered
exposure to toxic vapors after several chemical containers ruptured. Three
of them sought medical treatment.
The agency cited Dollar General for not providing employees with adequate
respiratory protection and personal protective equipment and for failing to
train employees on safe handling of hazardous chemicals and proper clean-up.
Dollar General has faced over $21 million in proposed
fines since 2017.
OSHA inspections at Dollar General stores commonly find aisles, emergency exits,
fire extinguishers and electrical panels blocked by stored merchandise and other
materials, and boxes stacked unsafely, federal officials said. These conditions
expose employees to fire, electrical and other hazards in violation of federal
“Dollar General continues to expose its employees to unsafe conditions at its
stores across the nation,” said OSHA Assistant Secretary Doug Parker. “As one of
the nation’s largest retailers, the company must focus its attention on
resolving these issues and making corporate-wide changes to protect the safety
and well-being of the people they employ.”
Returns: One of the Biggest Retail Profit
Retailers Clamp Down on Returns, Focus on Profits Over Growth
shorten return windows, increase mail fees and offer discounts to discourage
Returns are one of the biggest profit drains for online retailers. Fixing
that has become a priority as inflation continues to crimp shoppers’ spending on
everything from clothes to home décor.
Amazon gives a heads-up to shoppers about items that have high return rates.
Online retailer Dress the Population offers discounts to people who agree not
to return their purchases. Retailers with large numbers of physical stores
such as Zara and H&M are also making adjustments like charging shoppers
for sending returns by mail.
Return rates surged during the Covid-19 pandemic, as more consumers shifted to
online shopping—and frequently bought multiple sizes of the same item because
they were unsure of the fit. Return rates in 2022 were roughly 14% higher
than in 2019, according to Narvar, a returns-management company.
Shipping, warehousing and labor add up to make returns costly. In
addition, many items are out of season by the time they come back to retailers
and must be resold at hefty markdowns, which can further eat into profits.
On average, the cost to process $100 of returned merchandise is about $26.50,
according to Narvar. Cutting the number of returns in half could increase
profits by about 25%, said Amit Sharma, Narvar’s chief executive..
RELATED: You could soon be punished for making too
Just 6% of Workers Prefer 'Rarely or Never'
Working From Home
The pandemic shift in the workplace appears to have
stuck - even if COVID faded
Workplace Flexibility is a Top Issue for American Workers
After the upheaval the pandemic created in the world of work, there’s
been fierce debate about what workers really want. Demands for flexible work,
better pay, opportunities for mentorship and advancement and connection with
co-workers all played into the shake-up that caused the Great Resignation — and
those desires have continued to reshape the labor market.
People who can work remotely prefer the home office
Among remote-capable workers, 40 percent are fully remote, while 38 percent
are hybrid and 22 percent work fully from the office or another workplace.
Before the pandemic, 60 percent of these employees worked exclusively on-site.
Desire to work outside the office is high among remote-capable workers, with
about 7 in 10 saying they’d choose to work from home “all of the time” (37
percent) or “most of the time” (35 percent). About a quarter of these
workers would choose to work from home “some of the time” (23 percent), while
just 6 percent would opt to work remotely “rarely or never.”
Seventy percent of employees working fully from home expect to keep it up in the
next decade. But even remote-capable workers who work fully in offices expect
more flexibility in the future, with 61 percent saying they expect to be
hybrid in 10 years.
Retailers Sit Atop List of Most Reputable
Patagonia and Costco are ranked America's most reputable brands
The results are part of the 2023 survey by the news outlet Axios and
market research firm Harris Poll.
Retailers including Patagonia and Costco are leading a list of brands that
Americans consider to have the best reputation, according to a newly released
survey. Companies like Patagonia and Costco also ranked high among
respondents who perceived them as good employers, the report said. Some
18,000 Costco workers are represented by the Teamsters union.
Dollar Tree and Dirt Cheap abruptly announce closure of 15 locations
Will Century 21’s Second Act Be More Successful Than Its First?
Walmart is delivering alcohol in five new states
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In Case You
Empower Your Stores With the Future of
Video Loss Prevention
Broaden LP's Impact & Address In-Store Issues
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retailers are using OpenEye's latest product, POS Connect, to gain a complete
picture of their operations and improve their loss prevention efforts.
Register and discover how to leverage your video surveillance to:
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Businesses in Every Industry - Including
Retail - Hit By Phishing Campaign
SuperMailer Abuse Bypasses Email Security for Super-Sized Credential Theft
Secure email gateways and end users alike are being fooled by a
cyberattack campaign that's enjoying skyrocketing volumes against businesses in
every industry, globally.
credential-harvesting campaign is using a legitimate email newsletter
program named SuperMailer to blast out a significant number of phishing
emails designed to evade secure email gateway (SEG) protections.
According to a report from Cofense on May 23, the campaign has snowballed so
much that SuperMailer-created emails account for a significant 5% of all
credential phishes within the firm's telemetry in the month of May so far.
The threat seems to be exponentially growing: The monthly volume of the activity
overall has more than doubled in three out of the past four months — notable
even in a landscape where
credential phishing is growing overall.
"Combining SuperMailer's customization features and sending capabilities with
evasion tactics, the threat actors behind the campaign have delivered tailored,
legitimate-looking emails to inboxes spanning every industry," explained Brad
Haas, cyber threat intelligence analyst at Cofense and author of the research.
Cofense reports that the threat actors behind the activity are casting a
wide net, hoping to haul in victims in a varied sea of industries, including
construction, consumer goods, energy, financial services, food service,
government, healthcare, information and analytics, insurance, manufacturing,
media, mining, professional services, retail,
technology, transportation, and utilities.
In this case, SuperMailer offers compatibility with several email systems, which
allows threat actors to spread their sending operation across multiple
services — this decreases the risk that a SEG or upstream email server will
classify emails as unwanted due to reputation.
Will AI Deliver Major
Reality check: What will generative AI really do for cybersecurity?
Cybersecurity professionals are eyeing generative AI’s defensive potential
with a mix of skepticism and excitement.
Everywhere you look across the cybersecurity industry — on conference stages,
trade show floors or in headlines — the biggest companies in the business are
claiming that generative AI is about to change everything you’ve ever known
about defending networks and outsmarting hackers.
Microsoft’s Security Copilot, Google’s
security-focused large language model, Recorded Future’s
AI-assistant for threat intelligence analysts, IBM’s new
AI-powered security offering or a fresh
machine learning tool from Veracode to spot flaws in code, tech
companies are tripping over one another to roll out their latest AI offerings
And at last month’s RSA Conference — the who’s-who gathering of cybersecurity
pros in San Francisco — you couldn’t walk more than a few feet on the showroom
floor without bumping into a salesperson touting their firm’s new AI-enabled
product. From sensational advertising, to bombastic pitches to more measured
talks from top national security officials, AI was on everyone’s lips.
Recent years’ rapid advances in machine learning have made the potential power
of AI blindingly obvious. What’s much less obvious is how that technology is
going to be usefully deployed in security contexts and whether it will deliver
the major breakthroughs its biggest proponents promise.
Over the course of a dozen interviews, researchers, investors, government
officials and cybersecurity executives overwhelmingly say they are eyeing
generative AI’s defensive potential with a mix of skepticism and excitement.
Their skepticism is rooted in a suspicion that the marketing hype is
misrepresenting what the technology can actually do and a sense that AI may
even introduce a new set of poorly understood security vulnerabilities.
Will the Courts Overturn Montana's TikTok Ban?
TikTok sues Montana over its new law banning the app
has filed a federal lawsuit against Montana after the state
passed a law last week intended to ban the app from being downloaded
within its borders. The widely expected lawsuit argues that banning a hugely
popular social media app amounts to an illegal suppression of free speech
tantamount to censorship.
Lawyers for Chinese-owned TikTok also argue that the national security threat
raised by officials in Montana is not something that state officials can attempt
to regulate, since foreign affairs and national security matters are a
The suit seeks to have the Montana law, which has not gone into effect yet,
overturned. Last week, TikTok creators filed the
first challenge to the law, saying it violates free speech rights. The suit
calls Montana's concerns that Chinese officials could access Americans' data and
subject minors to harmful content baseless.
TikTok has launched what it calls
Project Texas in response to the theoretical concerns about the Chinese
government potentially using the app to harvest data on Americans, and
even spy on U.S. citizens. The $1.5 billion data-security plan, created in
collaboration with Austin-based software company Oracle, would keep
Americans' data stored on U.S. servers and be overseen by an American team,
TikTok's Chinese ownership has set off legal fights in both the Trump and Biden
White House. Right now, Biden administration officials are weighing what to
do next after
threatening a nationwide ban unless TikTok finds an American buyer.
While TikTok's future in the U.S. remains uncertain, most national security
experts agree that scrutinizing TikTok's ties to China is warranted.
Bridgestone CISO: Lessons From Ransomware Attack Include Acting, Not Thinking
A February 2022 attack knocked the giant tire maker's North American
operations offline for several days.
As a CISO that helped his company navigate through the aftermath of a crippling
ransomware attack last year, Bridgestone Americas' Tom Corridon says his
biggest advice for other organizations is to designate key decision-makers for
handling such crises before they happen.
Not having a clear-cut line of action at the executive level in advance can
exacerbate the consequences of a cyberattack and allow the attacker an
opportunity to create more damage, Corridon said in an interview at Accenture's
third annual virtual OT cybersecurity summit last week..
"When you want to pull a lever, when you want to make a decision about
disconnecting networks, or paying a ransom, who makes those decisions?" Corridon
said. "To know that going in is really, really important because then you are
not caught flatfooted. You are not caught looking around the room going, 'is
that you, or is that me?'"
FBI: Human Trafficking Rings Force Job Seekers Into Cryptojacking Schemes
Victims of the cybercrime schemes are coerced to
participate through violence and having their belongings taken away.
Microsoft: BEC Attackers Evade 'Impossible Travel' Flags With Residential IP
7 access management challenges during M&A
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The RCC STORE Conference gathers retail experts, executives, brands, and
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In Case You Missed It
Retail Council of Canada embarks on new cybercrime awareness venture
The Retail Council of
Canada (RCC) recently launched a new cybercrime prevention campaign to
provide educational resources for retailers and their employees, from frontline
workers to IT security professionals.
Retail CyberSecure initiative, which kicked off at the beginning of this year,
was made possible through the support of the Ontario Ministry of the Solicitor
General and includes partnerships with the RCMP and the Ontario Provincial
Police, among other organizations.
The program, which will continue to roll out throughout the year, comprises a
series of six webinars along with downloadable guides and e-learning training
modules. The resources are offered for free to achieve maximum impact, said
Rui Rodrigues, the RCC's executive advisor for loss
prevention and risk management.
The issue of cybercrime has become more acute for retailers, he said, as
threats continue to ramp up. The pandemic also saw retailers become more reliant
on online storefronts when in-store shopping was curtailed or temporarily
"Over the last few years, we've heard more and more from retail organizations
about cyber," said Rodrigues. "You can't escape it."
The CyberSecure initiative is "really focused on ways we could educate, provide
awareness and share best practices," added Rodrigues, "and doing it through
of the six planned webinars are currently available on the
RCC Retail CyberSecure resource website, focused on awareness training and
current cyberthreats. Webinars on threat action plans, defensive procedures,
ransomware training and brute force attacks will follow in the coming months.
Battle on two fronts
In some ways, loss prevention specialists are waging a battle on two fronts:
the threat of shoplifting in brick-and-mortar retail locations and the
ever-present spectre of cybercrime in the digital realm.
In both cases, education and awareness are key, said Rodrigues, along
with collaboration with government and likeminded organizations to get the word
to learn more about the
RCC Retail CyberSecure program
AI Impacting Canadian Retail
How AI Is Changing The Retail Landscape In Canada And Beyond
intelligence (AI) has been a topic of interest in the retail industry in Canada
and beyond as of late. Now that it’s here, many retailers are looking at how
they can adopt and integrate AI into their businesses in an effort to build
efficiencies while optimizing operations where possible.
As the benefits of AI become more apparent, the industry is expected to continue
to adopt the technology rapidly. Already, retailers are finding ways to utilize
AI in day-to-day operations.
AI Brings Opportunities for Enterprise Retailers
Retailers are already finding that AI offers exceptional capabilities and
tremendous possibilities, along with some risks. ChatGPT is a particularly
buzzworthy topic, with some experimenting with its capabilities. While it might
be tempting for retailers to begin utilizing new tech, retailers should consider
the maturity of each specific tool before implementing them.
Customer service chatbots are an excellent example of AI in a mature state —
many companies use AI chatbots to handle customer service inquiries such as
returns, given that it’s more cost-effective than relying on human agents.
Automating manual data processes with machine learning (ML) is another way
retailers already use AI to gain efficiency. Pivotree recently benchmarked its
ML applications, like Pivotree DIVE, against the ChatGPT app and determined that
the contextual learning of DIVE proves to be more effective at discerning
product data attributes.
Ottawa unveils ‘meaningful and much-needed’ bail reforms in the face of ‘catch
and release’ criticism
The federal government had faced sharp
criticism from premiers and the Opposition over high-profile cases involving
people who had been released on bail.
The federal government signalled to the courts Tuesday that repeat violent
offenders should never be released on bail, unveiling a long-awaited package of
measures that Ontario said will bring “meaningful and much-needed changes.”
Bill C-48 — part of which is a direct response to advocacy from the premiers —
will increase the types of serious charges where accused people are required to
show why they should not be detained, shifting that burden from prosecutors.
Criminal defence lawyers (Ed. Note; Obviously Canada's progressive's) described
it as a “knee-jerk reaction” that will undo progress made to tackle the
overrepresentation of Black and Indigenous people in jails.
Tabled by Justice Minister David Lametti in the House of Commons on Tuesday,
Bill C-48 proposes that a person charged with a violent offence involving a
weapon face a reverse-onus bail if they were convicted of a similar offence in
the last five years.
A number of unions representing police officers said they welcomed Tuesday’s
U.S. Retailers Struggle to Take Off in Canada
American Retailers Moving Into Canada Find Their Reception Can Be Frosty
Nordstrom Canada Is Just the Latest US Chain
To Close Stores As It Struggles North of the Border
Nordstrom was added this year to the growing list of U.S.-based retailers
failing to grow in Canada, but some real estate professionals say American
businesses can adopt some practices to avoid the same frosty reception north of
Bradley Jones, senior vice president & head of leasing and operations in Canada
for real estate developer and investor Oxford Properties Group, said
underestimating the Canadian consumer is probably the biggest reason behind
some failures of U.S. chains to establish a permanent foothold in the country.
Minneapolis-based Target, which opened 133 locations across Canada but
discontinued operations in the country in 2015 amid mounting losses and
significant supply chain issues, is probably the most high-profile U.S. retailer
to fail to establish itself north of the border. The company didn't respond to a
request to comment.
Other retailers based in the United States to fail to make a go of it in Canada
in recent years include Express, J Crew, Sears and Sam's Club. Kmart was
another victim in the 1990s.
Nordstrom Canada became the latest casualty when the Seattle-based
department store chain
for bankruptcy protection in March.
T&T Supermarket Opens 36,000 Sq Ft Store At CF Fairview Mall In Toronto
Diamond Brand VRAI To Open 1st Canadian Store
1 man injured in 'targeted' shooting at Coquitlam shopping complex, RCMP believe
nearby vehicle fire connected
man is in hospital with serious injuries after a brazen shooting at a busy
shopping centre in Coquitlam Wednesday night. The violence unfolded near
David Avenue and Coast Meridian Road. RCMP were called to the area around 7:30
p.m. When they arrived, they found a man suffering from life-threatening
injuries as a result of the shooting. “Officers immediately began providing
first aid to the victim, who has since been transported to hospital,” wrote Cpl.
Alexa Hodgins, of Coquitlam RCMP in a news release Wednesday night. No details
about his identity have been released. Investigators set up police tape around
most of the centre as they searched the area for evidence. “This area was highly
populated at the time of the shooting, which is very concerning as public safety
is our top priority,” said Hodgins.
RELATED: Coquitlam RCMP expand search for suspect
in shopping center shooting
Toronto, ON: New details released after at least 1 shot fired during afternoon
robbery at Markham mall
New details have been released after police say at least one gunshot was
fired during a robbery at a Markham mall Thursday afternoon. York Regional
Police said officers received multiple calls at 3:10 p.m. about a robbery at a
jewelry store at a mall in the area of Kennedy Road and Steeles Avenue. Police
said a male suspect wearing a suit rang the store’s doorbell and waited for an
employee to unlock the door. The employee was then assaulted and the suspect
entered with three other suspects, police said. They allegedly smashed a
display case and took high-end vehicles. “A firearm was discharged in the
course of the robbery, but nobody was shot. The suspects then exited the store
and fled in a vehicle,” police said.
14-year-old boy charged in connection with Brampton armed robbery: police
A 14-year-old has been charged in connection with an armed robbery in Brampton,
Ont., police say. Peel Regional Police said on May 18, two suspects allegedly
entered a retail store near the area of Bramalea Road and Clark Boulevard.
Police said one of the suspects was allegedly armed with a handgun and demanded
money. Officers said the suspects fled the area on foot with a quantity of
stolen cash. According to police, the employees were not physically injured as a
result of the incident. Police said hours later, a suspect was located in the
Kings Cross Road area.
Suspect facing 29 charges after Canmore grocery store armed robbery
Peel police charge three of four suspects in Brampton electronics store robbery
Police investigate armed robbery at Warwick
View Canadian Connections Archives
Amazon Under Investigation After Another
'They're saying anyone who talks will lose their
US regulators launch investigation into worker death at Amazon warehouse
Caes Gruesbeck was killed earlier this month from blunt-force trauma while
clearing a conveyor belt at an Indiana facility
regulators have launched an investigation into the death of a 20-year-old worker
at an Amazon warehouse in Fort Wayne, Indiana.
Caes Gruesbeck was killed on 9 May while working during his shift at the FWA4
warehouse. Gruesbeck was trying to fix a jam on an overhead conveyor when his
head was struck. An Allen County coroner
report ruled the fatality was caused by blunt-force trauma.
Workers say the incident occurred while Gruesbeck was operating a one-man
lift. A spokesperson for Amazon said the worker struck his head on an
overhead conveyance system while driving the one-man lift underneath it. The
worker was wearing proper personal protective equipment, including a hard
hat, and fall protection.
After the incident, Amazon sent workers home with pay and canceled upcoming
shifts before reopening the warehouse on 12 May.
The Occupational Safety and Health Administration (Osha) has
launched an investigation in response to the incident. In 2022, Osha
conducted over 1,100 fatality or catastrophe investigations into workplaces.
Osha and the Department of Justice are currently engaged in
investigations at numerous Amazon warehouses over worker safety issues.
An Amazon employee claimed management had warned workers about talking to the
media about the incident. “They’re saying anyone who
talks will lose their job,” they said. Amazon insisted that workers
are permitted to speak to the media without retaliation.
The worker also criticized the safety conditions at the site in the lead-up
to the incident.
“The one-man lift should not have been under a conveyor that low,” the
worker said, explaining that one-man lifts are used by workers to clear packages
on conveyor belts at the warehouse when they get stuck.
Walmart Steps Up Online Order Fulfillment
Walmart opens store-based fulfillment center in Arkansas
Walmart opened a store-based fulfillment center in its hometown of
Bentonville, Arkansas, the retail giant announced Monday.
The facility, known as a market fulfillment center, will increase the number of
daily orders a store is able to fulfill and frees up store employees to handle
other tasks, the company said. It’s Walmart’s second market fulfillment
center nationwide, the first being a proof-of-concept center in Salem, New
Like Salem, the Bentonville facility uses a proprietary storage and retrieval
system named Alphabot. Robotics automation company Alert Innovation designed
this system specifically for Walmart before being acquired by the retailer.
“This new order fulfillment system is truly game changing,” said Ryan
Simpson, store manager at the Bentonville location, in a statement. “Not only
does it enhance the customer experience through quicker, more accurate online
order fulfillment, it also provides us the runway to continue growing our
business now and in the future.”
Amazon responds to walkout plans: ‘We respect our employees’ rights
Bill Gates Says Amazon and Google are Facing a Major Threat
Tulsa, OK: Thieves steal over $350,000 in jewelry & money from jewelry store
Carolina's Jewelry and Repair, a family-owned business located near 21st and
Garnett in Tulsa, was burglarized on Thursday night. The burglars appeared to
have cut through part of the strip mall where the store is located, then cut
through the wall where the safe was kept. More than $350,000 worth of money and
gold jewelry was taken, without the thieves ever setting foot inside the store.
n Friday, the mall had repaired most of the damage but moved ceiling tiles that
burglars had cut through the roof. Pedro and Theresa Arroyo have owned the
jewelry business for about 20 years and have never been burglarized in the past.
Their son, Pedro J. Arroyo, stated that his parents have never been burglarized
in the past and that the incident may force them to scale back the business to
Wheat Ridge, CO: Couple arrested in Wheat Ridge King Soopers suspected of
shoplifting $200,000 worth of goods
couple were arrested in a Wheat Ridge King Soopers after store employees
suspected them of planning to shoplift about $10,000 worth of goods. When police
arrived at the store, they arrested the couple -- identified only as a
33-year-old woman and a 24-year-old man, both from Denver -- and spoke to
representatives from the grocery chain. King Soopers employees told
investigators that they thought the same couple had stolen approximately
$200,000 worth of goods in the last few months from Denver metro-area King
Soopers. Bodycam footage from a Wheat Ridge police officer shows goods both
in a shopping cart and in the bagging area near a conveyor belt. The latest
alleged shoplifting occurred late Monday morning at the Applewood Village
location off Youngfield Street. Both suspects were arrested and are facing
felony theft charges. "Excellent work by our local business alerting us
immediately as well as by the officers who arrived on scene quickly enough to
apprehend these suspects before they fled," Wheat Ridge police said in a
statement. "The relationships we have with our business community once again
prove to be vital in our efforts to curb crime."
Hartford, CT: Update: Group of 'violent' cell phone robbers stole a fortune from
AT&T stores, get stiff prison terms
A group of "violent" robbers who stole hundreds of thousands of dollars worth
of cell phones and electronics from a string of Connecticut and Massachusetts
AT&T stores in 2021 will face a total of at least 31 years between them in
federal prison, prosecutors said Tuesday. Four people collaborated to enter
the stores around closing time, point guns at employees and sometimes pistol
whip, shove and drag them while robbing the stores. Another person who worked at
AT&T stores helped them plan the robberies, drove the getaway car, and
coordinated the sale of the stolen items, according to the U.S. Attorney's
Office for the District of Connecticut. Alex Josephs, 23, was the latest to be
sentenced for his involvement in the conspiracy, and received 10 years.
Shaquille Raymond was previously sentenced to six years and Deshawn Baugh was
sentenced to nine years. Ronaldo Smith hasn't been sentenced yet. Saviana
Bourne, the AT&T employee, was sentenced to six-and-a-half years. They all
Boise, ID: Boise Police recover $38k in merchandise after arresting "scooter
Department reports that the Organized Retail Crime Unit (ORC) has recovered
roughly $38,000 in stolen merchandise by a suspect on a scooter. The ORC
investigators worked with retail partners across the Treasure Valley after
learning that the suspect had entered several stores on a motorized scooter,
concealed items, and rode out with the stolen merchandise. The Boise Police have
dubbed the suspect the "scooter looter," although his real name is Daniel
Polletta. Polletta traveled from out of state to commit these crimes and was
reportedly headed out of state when officers located him and took him into
custody. He now faces 2 counts of Felony Burglary along with other pending
Monroe, NC: Suspected thieves accidentally butt-dial 911 while steal $12,000 of
Two men accidentally called 911 while burglarizing a manufacturing business in
North Carolina, police said. A dispatcher with the Monroe Police Department
picked up the call at around 3:30 a.m. on May 17 and at first thought the caller
was “in distress,” according to a post on the police department’s Facebook page.
Officers were dispatched to the manufacturing store where the call originated.
The dispatcher then heard the caller talking with another person about what
items would be “best to steal” and “most useful for them to take,” the post says.
At one point, one of the men could be heard saying, “The police are coming.
We’ve got to get out of here,” Monroe police Lt. Steve Morton told McClatchy
News. When officers arrived, they found one of the accused burglars still at the
scene, according to the police department. The other man, who investigators
later discovered was the one who “butt-dialed” 911, fled the scene, Morton said.
The men had loaded around 60 metal construction beams into a vehicle, Morton
said. The beams were worth around $12,000.
Albuquerque, NM: Home Depot shoplifter takes plea deal in $2,200 theft
Albuquerque man accused of stealing thousands of dollars in hardware from Home
Depot in 2021 has taken a plea deal. Jayden Wheeler pleaded guilty to
shoplifting and conspiracy to commit shoplifting this morning, May 23, 2023. The
prosecution says Wheeler and Michael Arnold broke into a locked cage at a Home
Depot on the Albuquerque westside and stole thousands worth of goods. Wheeler
was arrested by police on his way out of the store. Wheeler also pleaded guilty
to a separate offense of receiving a stolen car in January. He now faces one to
four years behind bars. His sentencing date has not yet been scheduled.
Peabody, MA: Two female shoplifters arrested for $1,200 theft from Sephora at
Shootings & Deaths
Dillon, SC: Man arrested in deadly Dillon Food Mart shooting was out on bond for
A man accused of shooting and killing a man at a store was out on bond for
another homicide case, according to the Dillon Police Department. Police
arrested 25-year-old Taquan Manning for the shooting death of Tylon McCall on
Saturday at the Dillon Food Mart on Highway 34 West. He is charged with murder,
attempted murder, malicious injury to property and use of a weapon during the
commission of a violent crime. On top of the arrest in McCall’s death, police
said Manning was also arrested for a separate shooting on May 10 along West
Hampton Street. Investigators said he was in a car that opened fire on a person
who was sitting on their front porch. The victim in the case was not hurt.
Manning faces an attempted murder charge in the drive-by shooting case. Police
said he committed the crimes while he was out on bond for another murder.
According to public index records, Manning was arrested in June 2016. He’s
accused of shooting and killing Alfred White on North 11th Avenue in Dillon.
Public index records don’t indicate Manning’s bond amount for the 2016 homicide.
But police said he was wearing an electronic ankle monitor, but the device
hasn’t been monitored since December 2022.
Virginia Beach, VA: Update: Trial begins for man accused of killing 65-year-old
woman at Virginia Beach gas station
In Virginia Beach, a jury is seated and a murder trial is underway Tuesday.
Darrius White, 24, is facing several felonies after Virginia Beach investigators
accused him of killing 65-year-old Annie Smith woman during a robbery at a
Harris Teeter gas station in Haywood Shopping Center on December 13, 2021.
Prosecutors said Darrius White committed the robbery with his brother, Michael
White. They both face aggravated murder during a robbery, along with several
other charges. Michael White's trial will begin in June. A judge dropped the
first-degree murder charge for Darrius White's trial, choosing to move forward
with aggravated murder as that charge carries steeper penalties if White is
Wythe County, VA: Update: Man convicted of murder in 2020 shooting of
19-year-old Matthew King
The Commonwealth’s Attorney for Wythe County, Mike Jones, shared that William
Greg Akers III has been found guilty of 1st-degree murder from a homicide that
occurred in June of 2020. Akers, who was 17 years old at the time of the
incident, was tried as an adult. On June 21, 2020, 19-year-old Matthew King was
found shot to death in the parking lot of the Spirit Convenience Store off West
Lee Highway. The Wythe County Sheriff’s Office arrested Akers that evening.
Akers was also found guilty of using a firearm in the commission of murder. He
will face sentencing on August 31, 2023.
Springfield, MA: Update: Man indicted on first degree murder charges for Holyoke
The Springfield man arrested for the fatal shooting at the Holyoke Mall back in
January was indicted on first degree murder charges Monday. According to Hampden
District Attorney Communications Director Jim Leydon, 23-year-old Kenneth
Santana-Rodriguez of Springfield was indicted by a Hampden County grand jury for
the shooting death of 33-year-old Trung “Michael” Tran of West Springfield in
January. Around 7 p.m. on Saturday, January 28th, Holyoke Police responded to
the Holyoke Mall for numerous emergency calls involving an active shooting
event. Holyoke officers, along with the Massachusetts State Police, responded
and learned that the shooting took place at the Touch of Beauty Hair & Nail
Salon inside the mall.
Philadelphia, PA: Employee shot during struggle with customer in Philadelphia
A store employee sweeping up for the night was shot during a struggle with a
customer in the Logan section of Philadelphia, police say. It happened just
after midnight Wednesday at 10th Street and Wagner Avenue. Police say the entire
incident was captured on surveillance. The customer was seen playing a video
machine when he got up and attacked the worker. The struggle lasted about one
minute then the suspect shot the worker once in the arm. He's in stable
Saginaw, MI: Teen charged after allegedly shooting at police, robbing 2 stores,
stealing 6 vehicles
Incidents & Thefts
Star Market employee facing charges in grocery store stabbing
Star Market employee accused of stabbing a co-worker inside the Star Market
grocery store in Boston's Mattapan neighborhood is set to face charges
Wednesday. Trevor Charlton, 47, of Hyde Park, was arrested and charged with
assault and battery with a deadly weapon, according to police. The stabbing
happened Tuesday at 3:30 p.m. inside the River Street grocery store. Police say
the victim, an adult male, told authorities that he and the suspect got into a
disagreement. The victim said the suspect attacked him with a knife. An employee
at the store told WCVB that the incident happened in the store's deli area and
involved two store workers. Police said the victim sustained
non-life-threatening injuries. They said no weapon was recovered.
Santa Fe, NM: Police arrest man after $200,000 burglary
Santa Fe Police Officers have arrested a man on multiple charges of burglary and
criminal damage to property. 41-year-old Justin Romero allegedly stole thousands
of dollars worth of merchandise from two businesses on Palace Avenue in Santa
Fe. According to police, the burglaries occurred on Apr. 20 and Apr. 28; the
incidents totaled more than $200,000 worth of stolen merchandise, along with
$30,000 worth of property damage. Police recovered $64,000 worth of stolen
merchandise after arresting Romero. Romero is also a person of interest in other
burglaries, according to police. The investigation is ongoing and updates will
be provided when they become available. The Santa Fe Police are working with the
District Attorney’s office to keep Romero detained pending trial.
Cobb County, GA: SWAT catches burglar hiding in shopping center's ceiling
Cobb County police say a burglar tried to hide in the ceiling of a shopping
center to avoid SWAT officers. SKYFOX 5 flew over the scene on Windy Hill Road
near Drachten Drive between Interstate 75 and Cobb Parkway Tuesday morning.
According to authorities, officers responded to Stop & Shop at the shopping
center after someone set off an alarm at the store. When officers confronted the
man near the front door, police say he ran back inside the building. After a
standoff with SWAT that lasted hours, the man surrendered to police at around
9:30 a.m. Police have not identified the person or said what charges they may be
Tucson, AZ: Authorities investigating Aggravated Assault at Gocery store
Authorities are investigating an aggravated assault that allegedly happened at a
grocery store in the Tucson area Tuesday, May 23. The Marana Police Department
confirmed officers were called to the Fry’s located at Ina and Thornydale. The
MPD said the suspect was taken into custody and the victim was transported to a
local hospital with injuries that are not life-threatening. A BB gun was used in
the assault, according to the MPD.
Oklahoma City, OK: 17-year-old girl kidnapped, sexually assaulted gets help from
convenience store clerk in OKC
A convenience store clerk helped a 17-year-old girl, who was kidnapped and
sexually assaulted, escape her suspected captor. According to a probable cause
affidavit, the 17-year-old was kidnapped by a man holding a rope in his hand,
threatening her on Friday afternoon. The suspect allegedly told her if she asked
for help, he would kill her. The affidavit says the teenager saw a police car as
she and the suspect were on their way to a convenience store, but was too scared
to flag officers down for help. Once inside the store, the teenager managed to
get away from the suspected kidnapper with help from an employee.
Los Angeles County, CA: More than 20 robberies in Lancaster area linked to one
group of suspects
Authorities released alarming information on a series of crimes in the Lancaster
area in which they say more than 100 cars were stolen, businesses were robbed
and two store clerks were shot. Los Angeles County sheriff's detectives held a
press conference Tuesday morning, alerting the public of recent armed robberies,
some of which occurred in a span of several days. Lancaster Sheriff's Station
Det. Benjamin Casebolt said his department believes a "large group of young
males" has been coordinating together to commit these robberies. He said most of
the time, group members, who are believed to be about 18 or younger, coordinate
with one another via text or social media. They meet up at one place and split
up from there, according to Casebolt. Many of the suspects are believed to be
from the Lancaster area.
Southfield, MI: Fire destroys beauty supply store in Southfield strip mall
Tucson, AZ: Carl’s Jr. Restaurant destroyed by fire
New Orleans, LA: Walmart surveillance cameras capture two accused of home
burglary and fraud; stolen cards used at 3 area stores
Brentwood, TN: Surveillance video captures woman’s purse stolen from cart in
Brentwood grocery store
Riverside, CA: Arizona man pleads guilty to robbing Big Lots and PetSmart stores
in AZ and So. California
Milton, GA: Mother directs son to return $700 stolen mower to Home Depot
C-Store – Stillwater,
OK – Armed Robbery
C-Store – Harvard, IL
C-Store – Lexington,
KY – Armed Robbery
Clothing – Newport, MA
Gas Station – Little
River, SC – Armed Robbery
Gas Station – San
Francisco, CA – Robbery
Gas Station – Atlanta,
GA – Robbery
Grocery – Cobb County,
GA - Burglary
Grocery – Wheat Ridge,
CO – Robbery
Hardware – Milton, GA
Jewelry – Tulsa, OK -
Jewelry – Santa Fe, NM
Jewelry – Norfolk, VA – Robbery
Jewelry – Bayshore, NY - Robbery
Mall – Culver City, CA
– Armed Robbery
Marijuana – Los
Angeles, CA – Burglary
Jacksonville, FL – Armed Robbery
Restaurant – Van
Buren, AR – Robbery
Restaurant – Seattle,
WA – Burglary
Walmart – McHenry
County, IL – Robbery
• 14 robberies
• 6 burglaries
• 0 shootings
• 0 killed
Click to enlarge map
None to report.
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Director of Retail Solutions - North America
Denver, CO - posted
This role will be focused on selling our SaaS retail crime intelligence platform
by developing new prospects, and progressing Enterprise level prospects through
our sales process. You will report directly to the VP of Retail Solutions -
North America, and work alongside our Marketing, Partnerships and Customer
Success team to grow our customer base...
Region Asset Protection Manager: Fresco y Mas Banner
Miami, FL - posted
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups’ response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
Store Loss Prevention Manager
Gilbert, AZ - posted
Store Loss Prevention Managers are responsible for leading Loss Prevention
functions within a specific location and for partnering with Store Operations in
an effort to prevent company loss. You will be responsible for driving company
objectives in profit and loss control, sales performance, customer satisfaction,
and shrink results...
Store Loss Prevention Manager
Tacoma, WA - posted
Store Loss Prevention Managers are responsible for leading Loss Prevention
functions within a specific location and for partnering with Store Operations in
an effort to prevent company loss. You will be responsible for driving company
objectives in profit and loss control, sales performance, customer satisfaction,
and shrink results...
Manager, Regional Loss Prevention
Minneapolis, MN -
posted April 4
This position is responsible for managing all aspects of loss prevention for a
geographic area to reduce and control shortage and other financial losses in
124+ company stores. The coverage areas average $850+ million in sales
Field Loss Prevention Manager
Atlanta, GA -
posted March 21
As a Field Loss Prevention Manager (FLPM) you will coordinate Loss Prevention
and Safety Programs intended to protect Staples assets and ensure a safe work
environment within Staples Retail locations. FLPM’s are depended on to be an
expert in auditing, investigating, and training...
Corporate Risk Manager
Charlotte or Raleigh, NC - posted
Summary of Role and Responsibilities: Proactive approach to preventing
losses/injuries whether they are to our employees, third parties or customers
valuables. They include cash in transit, auto losses or injuries; Report all
incidents, claims and losses which may expose the company to financial losses
whether they are covered by insurance or not...
To apply to any of today's Featured Jobs,
Sometimes when you're moving so fast and dealing with the mistakes of the day,
the frustration levels peak and one can tend to forget that sometimes you've
just got to stop, listen and take a breath and maybe talk to a friend about it
all. If it's a good friend, they'll bring you back into focus and make sure you
don't react too aggressively and make the mistakes even worst. There aren't many
friends like that nor ones that you can absolutely trust. But if you've got a
couple, make sure you thank them as well for taking the time.
Just a Thought,
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