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Joseph Coleman named Security Program Manager
Amazon Web Service, Infrastructure Data Centers for Amazon Web Services
Joseph
has been with Amazon since 2020. Before being named Security Program Manager for
Amazon Web Services, he served as Regional Loss Prevention Manager AMZL
Logistics for two years. Prior to that, he spent nearly seven years in LP with
CVS. Earlier in his career, he held LP roles with Duane Reade, Walgreens and
Lowe's. Congratulations, Joseph! |
See All the Executives 'Moving Up' Here
Submit Your New Corporate Hires/Promotions or New Position
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CONTROLTEK Implements RFID Inventory Management System, CONTROLSPAN
Professional, for Jockey International, Inc.
BRIDGEWATER,
N.J. (May 12, 2022) –
CONTROLTEK, a
leading provider of loss prevention and asset protection solutions, partners
with Jockey International, Inc., a 146-year-old brand recognized around the
world for its premium underwear and apparel, to roll out RFID Inventory
Management solution CONTROLSPAN Professional to all stores across the United
States.
Jockey has selected to implement CONTROLSPAN Professional RFID software paired
with Nordic ID hardware to create improvements in their inventory management
system. CONTROLSPAN Professional provides Jockey real-time item-level visibility
and asset tracking across their nationwide chain of stores, allowing them to
optimize stocking and provide insights that lead to an enhanced customer
experience.
Read more in the Vendor Spotlight column below
The U.S. Crime Surge
The Retail Impact
Using Tech to Curb the Theft Wave
Can AI help put a dent in shoplifting?
Paris-based Veesion has developed a new
anti-theft system that leverages retailers’ existing video surveillance
infrastructure
Shoplifting has always been a significant loss prevention challenge for the
retail industry, but it has become so pervasive throughout the course of the
Covid-19 pandemic that it is now impacting stores in ways that once seemed
unimaginable.
According
to the “33rd
Annual Retail Theft Survey” published last year by Jack L. Hayes
International, despite Covid-induced lockdowns throughout 2020 that resulted
in fewer customers visiting brick-and-mortar stores and thus fewer shoplifting
arrests, the average shoplifting case value actually increased by 13% to
$310.11 per incident. Overall, the report found that the
retail industry now loses anywhere from $15-$20 billion
annually to shoplifting, which translates to $28,000-$38,000 in
losses every single minute.
In fact, pharmacy chain Walgreens last October announced that it was
closing five stores in the San Francisco area due to the impact that
organized retail crime (ORC) was having there.
While retailers have leveraged a variety of solutions to help curb shoplifting
through the years, the deterrence effect provided by things like merchandise
tags is simply not enough to deter today’s brazen thieves. To address this
problem, Paris-based Veesion has developed artificial intelligence
(AI)-based analytics technology that uses a store’s
existing surveillance infrastructure to catch shoplifters in the act.
According to Hiren Mowji, Country Manager for the Americas at Veesion, the
company is specifically using analytics based around suspicious gestures to
be able to detect shoplifting in real-time. For example, if someone quickly
places an item in their coat or pants, the Veesion software can determine
whether it is an act of potential theft and alert the proper personnel.
The rapid growth in adoption of their product has enabled Veesion to garner
the attention of larger retailers, which has subsequently led the company to
branch out into international markets, including the U.S.
“We went from these independently-owned, small corner, mom-and-pop-style markets
to bigger stores, chain supermarkets – brands like Carrefour and Intermarché.
They are not as big as your Walmarts of the world, but they are decent-sized
chain grocery stores that have a presence or footprint of at least 1,000
locations in the area,” Mowji says. “Once that happened and we also connected
with a few resellers, we never looked back. We have the product to a point now
where we are selling it as a standalone solution that can integrate with
pretty much any CCTV system out there."
securityinfowatch.com
Facial Recognition Tech Making a Comeback as
Crime Surges
U.S. cities are backing off banning facial recognition as crime rises
Facial recognition is making a comeback in the United States as bans to
thwart the technology and curb racial bias in policing come under threat amid
a surge in crime and increased lobbying from developers.
Virginia
in July will eliminate its prohibition on local police use of facial
recognition a year after approving it, and California and the city of New
Orleans as soon as this month could be next to hit the undo button.
"Technology is needed to solve these crimes and to hold individuals
accountable," police Superintendent Shaun Ferguson told reporters as he
called on the city council to repeal a ban that went into effect last year.
Efforts to get bans in place are meeting resistance in jurisdictions big and
small from New York and Colorado to West Lafayette, Indiana.
From 2019 through 2021, about two dozen U.S. state or local governments
passed laws restricting facial recognition. Studies had found the technology
less effective in identifying Black people, and the anti-police Black Lives
Matter protests gave the arguments momentum.
But ongoing research by the federal government's National Institute of Standards
and Technology (NIST) has shown significant industrywide progress in accuracy.
And Department of Homeland Security testing published last month found little
variation in accuracy across skin tone and gender.
'MOMENTS OF CRISIS'
California in 2019 banned police from using facial recognition on mobile
devices such as body-worn cameras. But the prohibition expires on Jan. 1 because
of a provision state senators added. Now, news reports
about rising retail theft and smash-and-grab robberies have captured lawmakers'
attention, said Jennifer Jones, a staff attorney for ACLU of Northern
California.
Activists in New York are also pressing for a facial recognition ban despite
increased crime. Eric Adams, who became mayor in January, said a month later
that it could be used safely under existing rules, while his predecessor
Bill de Blasio had called for more caution.
wenatcheeworld.com
$5 Million ORC Initiative in Illinois
Gov. Pritzker to sign bill targeting smash-and-grab thieves
Smash-and-grab
thefts have been reported at stores across Chicago and the suburbs. On Friday,
Governor JB Pritzker will sign a crime bill into law that will make it easier
for police to catch retail thieves.
Retail thefts can involve tens of thousands of dollars worth of merchandise
being stolen in minutes. Stores on the Magnificent Mile have seen the impact
of this. Groups of people rush in, grab as many items as they can and then
rush out.
The bill would allow prosecutors to go after the ring leaders of organized
retail crime. It would also create a statewide intelligence gathering
platform. This is a way for law enforcement partners from federal, state and
local levels to work together in catching retail criminals.
Illinois Attorney General Kwame Raoul, who helped work on the bill, spoke about
it back in February: "One way we can ensure criminals do not avoid prosecution
is by allowing our office to convene state-wide grand jury to prosecute
organized retail crime."
Initiative: Organized retail crime | Funding: $5
million
House Bill 1091 defines organized retail crime in state law with the
intent of reducing offenders’ ability to avoid prosecution.
The bill differentiates ringleaders from individuals stealing from retailers
and mandates that online selling marketplaces must store information on
high-volume sellers and ban them from the platform if they are suspected of
selling stolen merchandise.
The measure would allow prosecutors to consolidate charges against an
offender in one county even if a ring of smash-and-grab thefts happen across
multiple counties. A statewide grand jury will have the power to
investigate, indict and prosecute violations. The budget allocated $5 million to
address organized retail crime.
cbsnews.com
capitolnewsillinois.com
NYC Mayor, Police Union Blame DAs for
'Refusing to Prosecute Criminals'
NYPD every day takes 20 guns off the street, makes 13 gun arrests — and it’s not
enough to stem NYC crime spike
Every day in 2022, cops have taken 20 guns off the street, and arrested 13
people on gun charges, according to data released by the NYPD on Thursday. That
amounts to about 2,600 firearms taken off the street, and — as of May 8 —
some 1,693 arrests on gun possession charges.
Out of the 4,499 gun arrests made in 2021, only 711 of
them have led to convictions, according to data shared by the
Lieutenant’s Benevolent Association. If that pace holds, the department will
seize more than 7,000 firearms and make 4,800 gun arrests by year’s end, NYPD
data shows. Both figures would be a sharp increase from previous years.
NYPD data shows that as of May 8, murders are down 14% this year, and
shootings are down 5%. Police have responded to 138 murders and 421 shooting
incidents, the numbers show. Both figures are down from the same period of 2021,
when police counted 160 murders and 443 shooting incidents.
But overall crime is up 41% so far in 2022, figuring in rises of 12% in
rapes, 45% in robberies, 20% in assaults,
34% in burglaries, 53% in thefts, and 61% in
auto thefts, the numbers show.
The fear frustrates Mayor Adams, who on Wednesday railed that prosecutors
aren’t doing enough to those busted with guns behind bars. “We took 2,600
guns off our streets, and the shooters of those guns are back on our streets
just like this person,” the mayor said.
Adams’ frustration was echoed Thursday by a police union. The Lieutenants
Benevolent Association released data on shooting suspects, and laid blame for
the problems on what they feel are failings of the city’s district attorneys.
“Due to DAs refusing to prosecute criminals and the legislators passing
criminal friendly legislation, there is apparently no accountability nor
repercussions,” lieutenants’ union president Lou Turco wrote in a letter to his
members. “So, criminals are quickly released from custody and simply go out
and retrieve another illegal gun and the cycle starts again.”
nydailynews.com
What's Driving NYC's Crime Explosion?
NYC Mayor Defends Police, Blames Illegal Guns for Crime Surge
Adams, former police officer, says there’s
no fear of justice
New York Mayor Eric Adams said the city’s police department is being unfairly
blamed for the recent crime surge, pointing instead at ghost guns and the
legal system for not being able to get the situation under control.
Adams, a 22-year police veteran, said he has never seen “a total disregard
and fearlessness of carrying a gun and using a gun.” The solution, he said,
is “more than just bail reform.”
“Public safety and justice, they go together,” Adams said Wednesday at a press
conference. “There is no fear for people carrying guns. I’ve never seen anything
like this in my life.”
The NYPD has taken 2,600 guns off the street this year, Adams said, but
the manufacture of illegal guns and the quick release of criminals is “foiling
our entire operation.”
The city has experienced a 41% overall increase in the
seven major index crimes so far this year. Arrests for those
felonies are at a 21-year high, according to city officials. Adams said he
thought crime would be under control in January, and expressed frustration with
critics of recent actions taken by him and the NYPD.
“New Yorkers should be living in a safe city right now based on the operations
of the police department,” he said.
bloomberg.com
Another Mall Shooting Prompts Security
Concerns
Do security measures need to be improved at Hanes Mall after Tuesday's shooting?
Do
security measures at Hanes Mall need to be improved following Tuesday's
mall shooting? WXII 12 News talked with community leaders to learn more.
Winston-Salem police are searching for suspects and witnesses after a shooting
at Hanes Mall on Tuesday.
WXII 12 News talked with Democratic Councilman Kevin Mundy on Wednesday, who
oversees the Southwest Ward of the City — where Hanes Mall is located: "My
thought was here we go again. It just happens too often. I hate to say it’s
becoming a norm, but we have so much gun violence in The Triad," Mundy said.
Mundy said that he plans to talk with the management of the mall after
Winston-Salem police complete their investigation. He said he would like to see
the mall's security cameras be integrated with the Winston-Salem Police
Department's system, add more security to the mall, and create an evacuation
plan for customers and workers in case of a possible future shooting at the
shopping center.
Mundy also shared that he is working on a number of efforts to address gun
violence in the community, including increasing the number of officers in the
department (increasing pay, enhancing benefits packages, etc.),
installing shot spotter devices, which detect gunshots in the community, and
installing cameras near major highways and hospitals that would capture
vehicle information.
wxii12.com
Crime: Return to normalcy correlates with some post-pandemic increases
COVID Update
580.5M Vaccinations Given
US: 84M Cases - 1M Dead - 81.1M Recovered
Worldwide:
519.8M Cases - 6.2M Dead - 474.6M Recovered
Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember & recognize.
Private Industry Security Guard Deaths: 356
Law
Enforcement Officer Deaths: 767
*Red indicates change in total deaths
Change in COVID cases per 100k
people in the last 2 weeks
Deaths from COVID begin to rise again
Deaths from COVID-19 are on the rise again
after several weeks of upward ticking case rates sparked by Omicron variants.
Driving the news: The U.S. averaged roughly
365 daily deaths, up 7% from about 342 two weeks ago. That's still a
fraction of where things stood several months ago when the daily average was in
the thousands.
Yes, but: The increase in deaths comes
after several weeks of declines. While increasingly transmissible Omicron
variants have generally not appeared to cause more serious illness, some people
are still dying. Waning immunity and low booster uptake has also meant a
growing share of the deaths are among the vaccinated, officials warn.
The bottom line: As variants spread, warm
weather returns and more people let their guard down, cases are on the rise.
While numbers appear far better than what they once were, officials warn the
virus isn't done with us yet.
axios.com
Disregarding COVID's Risk to Workers?
Meatpackers hyped ‘baseless’ shortage to keep plants open amid covid
A House panel alleges that Tyson and other
meat processors heavily influenced Trump’s executive order that compelled plants
to keep operating
The
biggest players in the U.S. meat industry pressed “baseless” claims of beef and
pork shortages early in the pandemic to persuade the Trump White House to keep
processing plants running, disregarding the coronavirus risks that eventually
killed at least 269 workers, according to a special House committee
investigating the nation’s pandemic response.
In a
report released Thursday, the committee alleges that Tyson Foods’s legal
team prepared a draft with input from other companies that became the basis for
an
executive order to keep the plants open that the Trump administration
issued in April 2020, making it difficult for workers to stay home.
“Meatpacking companies knew the risk posed by the coronavirus to their
workers and knew it wasn’t a risk that the country needed them to take,”
according to the report by the select subcommittee on the coronavirus crisis.
“They nonetheless lobbied aggressively — successfully enlisting [the U.S.
Agriculture Department] as a close collaborator in their efforts — to keep
workers on the job in unsafe conditions, to ensure state and local health
authorities were powerless to mandate otherwise, and to be protected against
legal liability for the harms that would result.”
The report alleges the nation’s largest meatpackers and industry trade groups
repeatedly misled the public when they warned that any slowdown in their
operations posed an imminent threat to the nation’s meat supplies. But “these
fears were baseless,” investigators wrote.
washingtonpost.com
Workers Aren't Coming Back Anytime Soon
Just 8% of Manhattan office workers are back full time, survey shows
The Partnership for New York City found a
wider embrace of hybrid workplaces, with 78 percent of businesses adopting the
model.
Just
8 percent of Manhattan office workers are back in the office five days a
week, and 28 percent are still fully remote, according to the group’s new
survey of more than 160 major employers in New York. On the average
weekday, 38 percent of Manhattan office workers are in the office, a figure that
employers expect will rise to 49 percent by September. In the group’s
January survey, many employers said they thought daily attendance would
exceed 50 percent by April.
The new survey’s most significant finding, according to the partnership’s
president, Kathryn Wylde, is that 78 percent of workplaces have adopted a
hybrid model, allowing a mix of remote and in-person work. That’s a leap
from 6 percent before the pandemic.
Thirty percent of those surveyed are offering additional flexibility for the
coming months, like summer Fridays or the option to work fully remote in August.
And then there are those trying to make the office more enticing. Nearly
two-thirds are offering workers incentives to return to the office,
including 43 percent that are giving free or discounted meals.
nytimes.com
China's COVID Lockdown -
The Global Retail Impact
From Estee Lauder to Apple, companies say China’s restrictions are hitting
business
Starbucks, Apple and other major U.S.-listed
companies have warned in quarterly earnings reports about the impact of China’s
Covid lockdowns to their business.
Luxury brands navigate Shanghai's lockdown to keep VIPs pampered
Remembering the 1M lives lost to COVID-19
Target Responds to Union Push
Target Employees Look to Unionize VA Store As Retail Unions Gain Momentum
Target is the latest
retailer to see a major union push among some of its employees.
Employees
at a Christiansburg, Virginia Target store on Tuesday
filed for a
union election with the National Labor Relations Board. The New River Valley
General Membership Branch of the Industrial Workers of the World labor union is
representing the group, which seeks collective bargaining with management.
In a statement, Target told FN that its “team members are at the heart of our
strategy and success, and we have a deep commitment to listening to our team
and creating an environment of mutual trust where every team member’s voice
matters.”
Target also noted that it recently announced a
new starting hourly wage range of $15 to $24 for hourly employees in
stores, supply chain facilities and corporate headquarters. Target also recently
rolled out expanded health care and education benefits for employees.
According to The New Republic, which reported first on the union news, the
workers behind the drive hope to pave the way for other store locations to
carry out similar union drives at their stores. Target has nearly 1,900
stores nationwide and employs over 350,000 workers.
With this filing, Target becomes the latest retailer to lead a unionization
push. Since December,
three corporate-owned Starbucks stores have unionized, with more conducting
votes and expressing interest. Employees at an Amazon warehouse on New York’s
Staten Island officially voted to form the first
Amazon union in April. And in March,
REI workers in a New York City store officially voted to unionize, making it
the first organized REI store in the U.S.
footwearnews.com
Apple's Crackdown on Union Efforts
Leaked Memo Reveals Apple’s Anti-Union Talking Points for Store Managers
Apple is instructing managers to tell retail
workers that they could lose benefits and career opportunities if they unionize.
Apple
is circulating a series of anti-union talking points to store leaders to use
with employees in the United States, amid fears
that a wave of unionization could break out across its U.S. stores.
In the talking points, obtained by Motherboard, Apple highlights that workers
could lose career growth opportunities, the ability to take time off for
personal reasons, and merit-based promotions if they vote to unionize. “The
quality of your work may not even be a factor,” the talking points read. It has
also instructed managers to tell workers that if they unionize they could face
"fewer opportunities," have less "flexibility," and that the company will pay
"less attention to merit."
In recent weeks, the first three Apple stores ever filed for union elections,
in Atlanta,
New York City, and
Towson, Maryland. If any of them vote to unionize, workers could form
the first Apple retail union in the United States.
Motherboard obtained and verified Apple’s talking points, which were attached
to an email sent to Apple store leaders. “What makes a store great is having
a team that works together well,” one of the talking points says. “That can’t
always happen when a union represents a store’s team members.”
vice.com
All of Those Quitters? They’re at Work!
The ‘Great Resignation’ led most to new jobs
The Great Resignation was a moment many
people traded up for a better-paying gig.
More than 40 million people left their jobs last year, many in
retail and hospitality. It was called the Great
Resignation, and then a rush of other names: the Great Renegotiation, the Great
Reshuffle, the Great Rethink. But people weren’t leaving work altogether. They
still had to make money.
Much of the pandemic stimulus aid stopped by the fall, and savings rates dropped
to their lowest in nine years, 6.4 percent, by January. What workers realized,
though, is that they could find better ways to earn a living. Higher pay.
Stable hours. Flexibility. They expected more from their employers, and
appeared to be getting it.
Across the country, workers were flush with opportunities and could rebuff what
they’d once been forced to tolerate — whether rigid bosses or customer abuse.
And to keep businesses running, bosses had to start listening.
Many of last year’s job quitters are actually job swappers, according to
data from the Bureau of Labor Statistics and the census, which shows a nearly
one-to-one correlation between the rate of quitting and swapping.
Those job switchers have tended to be in leisure,
hospitality and retail. In leisure and hospitality, the rate of
workers quitting rose to nearly 6 percent from 4 since the pandemic began; in
retail it jumped to nearly 5 percent from 3.5. White collar employers still
struggled to hire, but they saw far fewer resignations.
nytimes.com
Companies, Including Retailers, Double Down
Against Russia
Over 100 companies including Microsoft, Unilever, and H&M say the EU should
'double down' against Russia
Over 100 companies including Microsoft and
H&M signed the open letter to the EU published Wednesday.
As the Ukraine war puts pressure on Europe to ban Russian oil imports, a
group of CEOs and business execs say the EU should "double down" on its
transition to renewable energy.
In a
letter to the EU, over 100 companies including Microsoft, Unilever,
Neiman Marcus, and H&M urged the European Commission on Wednesday to
incorporate long-term sustainability goals into any proposed sanctions on
Russia's energy sector.
The European Commission proposed an embargo on Russian oil last week that would
ban crude oil imports within six months and cut off refined oil imports by the
end of this year.
businessinsider.com
Register Now!
IAFCI Annual Spotlight on Fraud Conference
The
International Association of
Financial Crimes Investigators (IAFCI) Connecticut Chapter annual
Spotlight on Fraud Conference is set for June 9-10, 2022 at Mohegan Sun
Casino Uncasville, CT. This is a great opportunity to hear about some recent
financial crime trends and how to address and prevent them.
Not only retail crime but also cryptocurrency, social media investigations
and many more presentations. This is also a great opportunity to network
with various branches of federal, state and local law enforcement and the
financial investigators industry. Come and hear some awesome presentations.
Conference Agenda |
Registration Information
Dollar Tree taps former Dollar General execs for help with supply chain,
merchandising
After a
board shakeup earlier this year, Dollar Tree brought in
two new executives who both previously held leadership roles at rival Dollar
General.
NY Senate passes bill banning sale of dogs, cats, rabbits in retail stores
Global Security Exchange (GSX) Unveils Keynotes, Education Program
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CONTROLTEK Implements RFID Inventory Management System, CONTROLSPAN
Professional, for Jockey International, Inc.
BRIDGEWATER, N.J. (May 12, 2022) –
CONTROLTEK, a
leading provider of loss prevention and asset protection solutions, partners
with Jockey International, Inc., a 146-year-old brand recognized around the
world for its premium underwear and apparel, to roll out RFID Inventory
Management solution CONTROLSPAN Professional to all stores across the United
States.
Jockey has selected to implement CONTROLSPAN Professional RFID software paired
with Nordic ID hardware to create improvements in their inventory management
system. CONTROLSPAN Professional provides Jockey real-time item-level visibility
and asset tracking across their nationwide chain of stores, allowing them to
optimize stocking and provide insights that lead to an enhanced customer
experience.
“RFID is increasingly becoming the standard way for leading retailers to manage
their inventory across organizations,” said Rubin Press, vice president of
global sales at CONTROLTEK. “Through this rollout, Jockey will now be able to
have an up to 99 percent accurate, real-time visibility of their entire stock in
all of their stores across the country.”
“We are thrilled to partner with Jockey through this rollout of CONTROLSPAN
Professional.” said
Rod Diplock,
chief executive officer at CONTROLTEK. “CONTROLSPAN Professional is the future
of retail inventory software and an integral part of the successful deployment
of a cohesive omnichannel strategy.”
For more information about CONTROLSPAN Professional, visit
CONTROLTEK’s website or contact a CONTROLTEK sales representative at
sales@controltekusa.com.
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DOJ Continues its Global Cybercrime
Crackdown
Massive PayPal Wire Fraud Scheme
Texas man gets 5 years for stealing 38,000 PayPal account credentials
A
Texas man was sentenced today to five years in prison followed by three years
of supervised release for his conduct in connection with a scheme to buy 38,000
compromised PayPal account credentials from an illegal online marketplace,
and then use those credentials to steal money from the rightful PayPal account
owners. In addition to the term of imprisonment, the defendant was ordered to
pay $1.4 million in restitution.
Marcos Ponce, 37, of Austin, pleaded guilty to conspiracy to commit wire fraud
in October 2021. According to court documents, from at least as early as
November 2015 and continuing through in or about November 2018, Ponce and
his co-conspirators worked together to establish buyer accounts on a particular
illegal online marketplace (Marketplace A). Marketplace A functioned as an
illegal market for stolen payment account credentials and associated personally
identifying information (PII). The co-conspirators purchased over 38,000 stolen
PayPal account login credentials.
In addition, Ponce and his co-conspirators developed social engineering
techniques in order to trick unwitting third parties into accepting money
transfers from the compromised PayPal accounts, and then transferring the
money into accounts controlled by members of the conspiracy.
“The Justice Department remains firmly committed to protecting the American
people from fraudsters like this defendant,” said Assistant Attorney General
Kenneth A. Polite, Jr. of the Justice Department’s Criminal Division. “May
today’s sentencing send a clear message to would-be thieves: there are
real-world consequences for online crimes.”
“This prosecution and sentence send a powerful message that the cyberworld is
not a haven for criminals, and law enforcement will
work tirelessly to bring cybercriminals to justice,” said U.S.
Attorney Ashley C. Hoff for the Western District of Texas.
“Today’s sentencing sends a message that the FBI will pursue cybercriminals
across the globe. Hiding behind a computer does not mean you can stay
anonymous or out of reach of law enforcement,” said Assistant Director in Charge
Steven M. D’Antuono of the FBI’s Washington Field Office. “With the assistance
of FBI cyber task forces across the country, the FBI will diligently and
aggressively work to identify and locate criminals, regardless of where they
operate.” justice.gov
Illegally Selling Login Credentials on the
Dark Web
Cybercriminal Sentenced To Federal Prison For Decrypting Credentials Of
Thousands Of Computers Across The World & Selling Them On Dark Web
U.S. District Judge Steven D. Merryday today sentenced Glib Oleksandr
Ivanov-Tolpintsev (28, Chernivtsi, Ukraine) to four years in federal prison for
conspiring to traffic in unauthorized access devices and computer passwords.
As part of his sentence, the court also entered an order of forfeiture in the
amount of $82,648, the proceeds of the charged criminal conduct.
According to court documents, the “Marketplace” was a dark web website that
illegally sold login credentials (usernames and passwords) to servers located
across the world and personally identifiable information (dates of birth and
Social Security numbers) of U.S. residents. Once purchased, criminals used
these servers to facilitate a wide range of illegal activity that included
ransomware attacks and tax fraud. In total, the Marketplace offered more than
700,000 compromised servers for sale including at least 150,000 in the United
States and at least 8,000 in Florida. Marketplace victims spanned the globe
and industries, including local, state, and federal government infrastructure,
hospitals, 911 and emergency services, call centers, major metropolitan transit
authorities, accounting and law firms, pension funds, and universities.
Ivanov-Tolpintsev controlled a “botnet,” which is a network of computers
infected with malware and controlled as a group without the owners’ knowledge.
He used the botnet to conduct brute-force attacks designed to decrypt numerous
computer login credentials simultaneously. During the course of the conspiracy,
Ivanov-Tolpintsev boasted that his botnet was capable of decrypting the login
credentials of at least 2,000 computers every week. Ivanov-Tolpintsev then
sold these hacked credentials on the Marketplace. From 2017 through 2019,
Ivanov-Tolpintsev listed for sale thousands of login credentials of servers on
the Marketplace, including more than 100 in the Middle District of Florida.
Marketplace buyers paid at least $82,648 for servers listed by Ivanov-Tolpintsev.
justice.gov
Employees: The Top Cybersecurity Threat?
Businesses being put at risk because of poor employee cybersecurity habits
SME
insurer Superscript has found that complacent attitudes among employees towards
cybersecurity is putting UK businesses more at risk. In a survey of 1,500 UK
employees, 40% feel that upholding cybersecurity best practice is not their
responsibility.
Alarmingly, over a third (34%) claimed to be unaware of what preventative
measures their company has in place to prevent such an attack, despite 53%
claiming they rely on the systems their employers have in place to keep them
safe.
45% stated they felt unconcerned about a cyber-attack as their employers
should ensure they have insurance in place to cover any related losses.
These findings emphasise the complacent attitudes employees have towards their
role in keeping the workplace safe.
Cameron Shearer, Co-Founder & CEO at Superscript, commented: “A digital presence
is a necessity for all modern businesses. This opens up new risks, and with the
widespread adoption of hybrid working, cyber-attacks are sadly becoming more
prevalent.
Even with the adoption of more advanced cybersecurity measures including
biometric, multi-factor and computer recognition authentication, one in five
(21%) still believe passwords to be the most secure measure while more than a
quarter (29%) prefer passwords due to their ease of use. In fact, as many as
40% viewed multi-factor authentication as an inconvenience.
businessleader.co.uk
An offensive mindset is crucial for effective cyber defense
As ransomware attacks continue to increase and cybercriminals are
becoming more sophisticated, the federal government has implemented a more
proactive approach when it comes to cybersecurity. As evidenced by its stated
strategy to adopt a
zero trust architecture, the federal government is taking measures to reduce
the risk of cyberattacks against its digital infrastructure, and setting
specific security goals for agencies to quickly detect, isolate and respond to
threats. This approach is also exemplified by the extension of its
Industrial Control Systems Cybersecurity Initiative, which is aimed at
facilitating the deployment of technologies and systems that provide
cyber-related threat visibility, indicators, detections and warnings to the
water infrastructure.
An offensive mindset is key to ensuring the best cyber defense. To ensure
success, there are three main components for organizations to consider when
developing a defensive strategy based on an offensive cyber model:
re-envisioning recruitment, thinking like a hacker, and promoting offensive
training in tangent with defensive training.
helpnetsecurity.com
Microsoft Simplifies Security Patching Process for Exchange Server
Top 6 Security Threats Targeting Remote Workers |
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Misuse of Customer Biometric Data Could Put
Amazon 'Out of Business'
Shareholder: Amazon’s ‘astronomical’ misuse of customer data could ruin company
Taking
a new approach to bringing attention to how Amazon uses individuals’ data, a
shareholder is suing Jeff Bezos, Andy Jassy and 17 other Amazon leaders he
claims knowingly allowed the company to violate state laws.
Amazon has already come under fire for how its uses biometric data, things
like fingerprints and facial images. It’s been accused of collecting and
using individuals’ images without their consent as well as violating state laws
that prohibit companies from profiting off individuals’ biometric data.
The group of defendants knowingly allowed Amazon to make false statements
about its use of biometric data, Nelson alleges in the lawsuit filed in a
U.S. District Court in Seattle in April. Company higher-ups, his attorneys
claim, “made a conscious choice to turn a blind eye to Amazon’s conduct.”
Amazon, like many tech companies, uses biometric data to offer customers the
features they’ve come to expect. Its Alexa virtual assistant uses voice
recognition to answer user questions about the weather. A new feature for
the Echo Show 15 device announced in September allows Alexa to use visual
cues to identify an individual when they walk into view of the camera and
offer a personalized to-do list, calendar and music selection.
Amazon Web Services, the cloud computing arm of the business, stores some
biometric data from its customers and those customers’ employees, according
to the lawsuit, like fingerprints to gain access to a building,
voiceprints to identify callers and face scans from gamers.
In response to growing concerns about how and where biometric data was being
used, Illinois passed legislation in 2008 to establish guidelines for how
companies and other entities could use an individual’s information.
Washington passed a similar law in 2017, and roughly 20 states now have
some safeguards in place.
Since those laws went into effect, tech companies including
Amazon, Microsoft, Google, TikTok and Meta have
faced litigation for allegedly misusing individuals’ biometric data. This
month, facial recognition startup
Clearview AI agreed to restrict the use of its massive collection of face images
following a two-year lawsuit that alleged it collected people’s photos without
their consent.
Amazon is facing at least 14 class action lawsuits and 75,000 individual
cases, according to Nelson’s court filing.
With legal fees and potential fines to come, Nelson is arguing Amazon’s
executives and board of directors are liable for the consequences of those
lawsuits. The potential damages are “astronomical to the point the company
could be put out of business if the violations are not immediately addressed,
stopped and remedied,” the lawsuit reads.
seattletimes.com
'The Uberization of Commerce'
Why E-Commerce Is Becoming More Like Uber
For consumers, the abundance of choice has never been stronger.
E-commerce has gone from a "maybe" to an "absolute must" in a short space of
time, and with that comes a new set of tools that retailers must understand and
use.
The age-old mantra "the customer is always right" has been part of the retail
industry since the beginning, yet its importance has only increased in the
online world. In a realm where your closest competitor is a click or Google
search away, the retail battle has become all about the customer experience.
Stripe recently quantified the importance of a strong customer experience in
their
State of APAC Checkouts research. 34% of customers indicated they would
leave your website if they couldn't buy what they wanted within two minutes,
and 13% of people would abandon their cart if their preferred payment method
wasn’t available. It’s these little things that are now defining how resilient a
retailer is.
With this in mind, retail businesses must start thinking about the concept of
Time to Value (TTV). A common metric used in SaaS startups, it measures the
average time it takes to solve a customer pain point in order to prevent churn.
That’s why Uber worked—it helped get people from their phone to a ride within a
few taps.
The same concept is now coming to retail—e-commerce stores must make it super
easy for customers to buy ASAP with minimal friction. I like to call this "the
Uberization of commerce".
forbes.com
Amazon’s surprising new delivery partners: Rural mom-and-pop shops
The e-commerce giant is recruiting local businesses
in Alabama, Mississippi, and Nebraska as part of a secretive new delivery
program.
How to rank first with Amazon Ads, according to ex-Amazon ad sales managers |
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Fresno, CA: Smash-and-grab burglary caught on camera at CVS
A
shameless crime was caught on camera at a northwest Fresno pharmacy, but a crime
police couldn't do anything about -- at least until Action News got involved.
Customers at the CVS on Herndon and West knew exactly what they were seeing
Wednesday evening. Three people accessed the locked liquor cabinet, grabbed as
much as they could get and walked right out of the store with bags full of
booze. "It's horrifying," said Fresno County district attorney Lisa Smittcamp.
"What do you say? It's just such horrible, egregious behavior. It makes us feel
unsafe. It makes the prices of retail products go up. And we all pay for it."
Smittcamp's office would prosecute anyone charged with a crime based on the
video. It might not be as easy as it seems. CVS employees did not initially
report the crime after it happened on Wednesday night. But after seeing the
video on Thursday, police sent an officer to investigate. Police collected
possible fingerprints and other evidence from the store. A CVS public relations
manager didn't explain why employees wouldn't call police immediately, but told
Action News they're fully cooperating with the police investigation.
abc30.com
Trio charged in Organized Theft Ring that targeted Lowe’s stores
Three
people have been charged in connection with an organized theft ring that ripped
off Lowe’s stores at least 17 times in a year in the Las Vegas Valley. Michael
Hunter, 45, Jason Collins, 51, and Antoinette Loccisana, 56, were being held
Thursday morning at the Clark County Detention Center. Hunter and Collins each
face charges of burglary, grand larceny and conspiracy. Loccisana is facing
charges of burglary and conspiracy. An arrest warrant filed in Las Vegas Justice
Court for the trio on April 13 states that they were arrested after Lowe’s
stores in Las Vegas and North Las Vegas reported to police that they were
repeatedly victimized by an “organized retail theft crew.” The crimes started in
the fall of 2020 and continued through 2021. In almost all of the cases, Las
Vegas police said, Collins would enter a Lowe’s store and grab a shopping cart.
A couple of minutes later, police said, Hunter would enter the store. The pair
would typically head toward the power equipment aisles, grab items, then walk
out an exit of the gardening center without paying, according to police. Items
stolen included power washers, generators, blowers and chainsaws. The value of
the items, police said, exceeded $21,000.
presslasvegas.com
Hoover, AL: Four people wanted after several designer handbags stolen from Belk
Police
are searching for a group of four people who are wanted for questioning after
eight designer handbags were stolen from a Belk store inside the Riverchase
Galleria. The Hoover Police Department said the bags were stolen on April 20 and
their total value is over $12,000. Police said the four worked together
to take possession of seven Louis Vuitton handbags and one Dior handbag, then
ran out of the store without attempting to pay. Detectives believe that the
people in this same group are suspects in similar thefts from Belk at the Summit
in Birmingham and a Belk in Huntsville.
abc3340.com
Cleveland, OH: Trio Stole More Than $13,000 In Merchandise From Walmart
Three people are accused of stealing over $13,000 in merchandise from Walmart at
5141 NC Highway 42 West in the Cleveland community. The thefts occurred between
March 22 and April 2. Two of the suspects are former employees at Walmart, 18
year-old Mia Nanette Alamia and a 17 year-old male juvenile. The third suspect
is Alamia’s father, identified as Oscar Soto, 33. On several occasions over
multiple days, Walmart loss prevention reportedly observed the two employees
leave the store without paying for merchandise and place the merchandise in a
car. Soto reportedly was inside the store and allegedly assisted with the
thefts. Walmart reported $13,054.48 in items stolen during the scheme,
including six iPhones, one Apple watch, two iPads, a trampoline, 7 fishing
poles, two packs of Pampers, crock pot, ice maker, 12 volt toy Jeep, power
washer, and a twin mattress.
jocoreport.com
Yonkers, NY: NYPD looking for 4 suspects in $100k Jewelry store Smash & Grab
Police are investigating a smash-and-grab at a Yonkers jewelry store Thursday
evening. They say the theft took place at Golden Square Jewelry, located on
South Broadway around 5:20 p.m. Officials say four men walked up to the
storefront, took a sledgehammer to the window and stole jewelry that the owners
say is worth $100,000.
westchester.news12.com
Tampa, FL: 2 men stole $66K worth of handbags from boutique, warrant says
Two men stole 45 designer handbags valued at $66,840 from a Tampa boutique in
March, according to a search warrant filed in Hillsborough County District
Court. The theft took place about 2 a.m. on March 7 when the men used a crowbar
to shatter a glass window and enter Couture Designer Resale Boutique on Montague
St. in Westchase, the warrant says. Security footage captured the men grabbing
the bags and fleeing in a black 2017 Ford Explorer. Hillsborough deputies say
they chased the vehicle until its occupants abandoned on N Dale Mabry Highway —
with the handbags still inside.
tampabay.com
Moore, OK Burglars with sledgehammer hit Drone store; over $10,000 in
merchandise stolen
Dallas, TX: 4 men accused of stealing 80 gallons of fuel using electronic device
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Shootings & Deaths
Portland, OR: Security guard shot and killed outside Marriot in South Portland
The
man found shot to death near a South Portland hotel last Friday has been
identified. Portland police named 22-year-old Sircharles Marc Anthony Jones as
the shooting victim on Thursday afternoon. A Medical Examiner confirmed Jones’
cause of death to be homicide by a gunshot wound. He was reportedly working as a
security guard when he was shot. Jones was first found around 3 a.m. on Friday,
May 6, near the Marriott hotel on S River Parkway and Moody Avenue. When
officers arrived at the scene, they found Jones already deceased in a vehicle.
koin.com
Melbourne, FL: Man shot, killed at Melbourne convenience store
A man was killed in a shooting at a Melbourne convenience store Thursday
morning, according to the police department. The Melbourne Police Department
said officers responded to UMart convenience store, 653 E. University Blvd.,
after receiving reports of a shooting. Police said the shooting victim,
identified as 26-year-old Barcari Berlis, was taken to the hospital, where they
were pronounced dead. Melbourne police said Jhalin Brooks, 19, was arguing with
the victim when he shot Brooks and ran off. Brooks was arrested around 7 p.m. in
Cocoa Thursday.
clickorlando.com
Dallas, TX: Police search for gunman who shot 3 Korean women inside hair salon
A
search is underway for a suspect who opened fire at a Dallas hair salon, and
injured three Korean women inside before fleeing Wednesday, police say. Dallas
police responded to the Hair World Salon at 2:20 p.m. local time, in an area
called the Asian Trade District, known as the city's Koreatown. The suspect,
described as a Black male dressed in all black, walked into the business and
started shooting, striking the three women, police said in a news release. NBC
Dallas Fort-Worth reports the salon is a Korean-owned business and all the
victims — the owner, an employee and a customer — were Korean women. A motive
for the shooting has not yet been confirmed. Police Sgt. Warren Mitchell said in
a media briefing Wednesday that investigators do not have any indication that
the shooting was a hate crime, but aren't ruling it out. The victims were
transported to local hospitals with non-life-threatening injuries, authorities
said. Mitchell said the women were all apparently shot in their extremities.
nbcnews.com
Robberies,
Incidents & Thefts
Seal Beach, CA: T-Mobile employee and alleged Armed Robbery suspect tussle
Police
are seeking the public’s help to identify two people believed to be responsible
for an alleged armed robbery at a T-Mobile in Seal Beach. Around 3:20 p.m.
Tuesday, police received a call of a robbery at a T-Mobile located at 12800 Seal
Beach Boulevard #B. When officers arrived, they learned that that two people had
entered the store and allegedly attempted to steal “high-end” cell phones by
cutting the security cables affixed to the display, according to police. Video
shows the employee at the store attempted to stop one of the suspects by
physically preventing him from leaving the store. The employee and suspect began
to struggle, and a physical altercation ensued, Seal Beach Police said. After
fighting for several seconds, the suspect was able to get away from the employee
and ran through the parking lot.
ktla.com
Orlando, FL: Man suspected of robbing Lowe’s in Orlando still at large
Orange
County Sheriff’s Office released video of a suspected robbery taking place at a
Lowe’s store on West Colonial Drive in Orlando Friday evening. According to the
department, the gunman demanded money from the cash register, pushed an employee
and then took the till from the store.
clickorlando.com
Oklahoma City, OK Police Name Suspects Arrested In Connection With String Of SW
OKC Armed Robberies
Oklahoma
City police released new information Thursday of a group of suspects involved in
an armed robbery spree. Police said five suspects ranging in age from 15 to 22
were taken into custody. Four of the arrested suspects were booked into the
Oklahoma County Detention Center. The fifth, a minor, was booked into the Berry
House. The group's crime spree came to a crashing end Wednesday morning inside a
vacant apartment. Police said it all started at a Ramada Inn on South Meridian
Avenue after a man called police claiming he was robbed. One hour later, another
armed robbery call came in at an OnCue gas station near Interstate 240 and South
May Avenue.
news9.com
San Diego, CA: Burglars Keep Hitting Poway Bike Shop Even After Security
Improvements
A Poway bike shop has been burglarized four times in the last year, despite the
owners doubling down on security and safety improvements meant to stall the
capers. Burglars used crowbars to open doors and smash glass at Fly Rides Bike
Shop. Then when metal bars were installed, they came back with a reciprocating
saw to cut them down. The most recent incident, though, has left investigators
and shop operators more baffled than ever before. “Hugely infuriating,” COO Max
Shenk said, describing his predicament. With each burglary, Shenk ends up
spending more time and money to protect the shop.
nbcsandiego.com
Boston, MA: Man sentenced to 50 years for armed robbery of Walgreens
“The severity of this sentence reflects the serious nature of this crime and the
severe trauma that was inflicted on those who were present during this
frightening and violent robbery,” Middlesex DA Marian Ryan said in a statement.
Two masked men stormed into the Walgreens pharmacy in Sherborn shortly after 8
a.m. Sept. 15, 2018, with a handgun and a crowbar in a theft that Viola
allegedly led and masterminded, according to the Middlesex DA office. They
ordered a pharmacist to open the drug safe while they allegedly stole more than
9,500 pills of various types.
bostonherald.com
Indianapolis, IN: 3 arrested for alleged roles in December 2021 robbery,
attempted robbery of armored vehicle
St. Paul, MN: Man sentenced to more than 9 years for Armed Robbery spree of 7
businesses in 2021
Centre County, PA: Man accused of more smash-and-grab thefts at State
College-area businesses
Upper Darby, PA: Police looking for suspects in string of lottery machine thefts
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Bicycle – San Diego, CA – Burglary
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Boutique – Tampa, FL - Burglary
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C-Store – Brunswick, GA – Robbery
●
C-Store – Pittsburgh, PA – Robbery
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C-Store – Nashville, TN – Armed Robbery
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C-Store – Clearfield County, PA – Armed Robbery
●
C-Store – Fort Worth, TX – Armed Robbery
●
C-Store – West Haven, CT – Armed Robbery
●
C-Store – West Haven, CT – Armed Robbery
●
CVS – Fresno, CA – Robbery
●
Collectables – Martinez, CA – Burglary
●
Family Dollar – Schenectady, NY – Armed Robbery
●
Furniture – Bronx, NY – Burglary
●
Gas Station – Oklahoma City, OK – Robbery
●
Gas Station – Raleigh, NC – Armed Robbery
●
Hobby – Moore, OK – Burglary
●
Hotel – Oklahoma City, OK – Robbery
●
Jewelry – Yonkers, NY - Robbery
●
Jewelry – Pooler, GA – Robbery
●
Jewelry – Cleveland, OH – Robbery
●
Jewelry – Albany, NY – Robbery
●
Jewelry – Texas City, TX – Robbery
●
Jewelry – Orlando, FL – Robbery
●
Motorcycles – Spencerport, NY – Burglary
●
T-Mobile – Seal Beach, CA – Armed Robbery
●
Tobacco – Bucks County, PA – Armed Robbery
●
Vape – Suffolk, VA – Armed Robbery
Daily Totals:
• 21 robberies
• 6 burglaries
• 0 shootings
• 0 killed |
Weekly Totals:
• 84 robberies
• 36 burglaries
• 2 shootings
• 0 killed |
Click to enlarge map
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None to report.
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Featured Job Spotlights
An Industry Obligation - Staffing
'Best in Class' Teams
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Class’ teams.
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Quality – Diversity – Industry Obligation
VP, Asset Protection & Retail Operations
Washington, D.C. - posted
April 29
The candidate will oversee the development of innovative strategies, programs
and solution which help retailers mitigate loss and reduce total retail risk;
Direct oversight of the NRF Loss Prevention Council and Retail Operations
Council...
Senior Manager, Asset Protection
Orlando, FL - posted
May 13
You will lead and manage NA processes and programs to protect company assets,
people and brand. Our mission for this role is to provide an operational focus
on workplace and physical security programs, profit protection and
investigations. You will report to the Consumer Products, Games and Publishing
Executive Director, Global AP and Safety...
Region Asset Protection Manager–Southwest Florida
Fort Myers, FL - posted
May 12
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups’ response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
Loss Prevention Specialists (Store Detective)
Albany, NY; Hyannis, MA;
Burlington, VT; Hartford, CT
- posted
May 6
Detect and respond to external theft and fraud by working undercover
within the store(s) you are assigned to. Working as a team with store management
and associates in combating loss in the store(s). Developing and analyzing
external theft trends, utilizing information in company reports and information
gathered from store management and associates...
Retail Asset Protection Associate
Medford, MA; Brockton, MA;
East Springfield, MA
- posted
May 6
The Asset Protection Greeter role is responsible for greeting all
customers as they enter the store, ensuring that customers see the Company's
commitment to provide a safe and secure shopping environment, as well as
deterring theft, shoplifting, or other dishonest activities...
Director Loss Prevention
Multiple
Locations - posted
April 25
The Director, Loss Prevention - Store Operations is responsible for leading and
inspiring a team of Regional Loss Prevention Managers and Area Loss Prevention
Managers and coordinating Loss Prevention efforts for the largest beauty
retailer in the United States...
Regional LP Manager
San Francisco Bay Area, CA
- posted
April 25
The Regional Loss Prevention Manager (RLPM) leads a team of 3-7 field based
multi-unit Area Loss Prevention Managers (ALPMs); coordinates shrink improvement
and asset protection programs for a Region of approximately 8- 16 Districts
which includes approximately 100- 190 Ulta Beauty Stores...
Loss Prevention Supply Chain Manager
Fresno, CA - posted
April 25
The Loss Prevention Manager, Supply Chain (LPMSC) drives shrink improvement and
profit protection activities for an assigned distribution center (DC), its
in-bound and outbound shipping networks and its third party pooling centers...
LP Manager Supply Chain FFC
Romeoville, IL - posted
April 25
The LP Manager, Supply Chain - FFC (SCLPM) drives shrink improvement and profit
protection activities for an assigned fast fulfillment center (FFC), and its
in-bound and outbound shipping networks. The SCLPM is responsible for assessing
the shrink and safety posture of the fast fulfillment center...
Asset Protection Lead (Regional), Atlanta/Carolinas
Atlanta/Charlotte - posted
April 22
Responsible for the protection of company assets and mitigation of risk.
Effectively communicates, trains, implements, and monitors all aspects of Asset
Protection programs in assigned markets. These programs include Tier Shrink
Reduction Strategy, training and awareness, store audits, investigative
initiatives, profit protection, health and safety and budgetary compliance...
Regional LP Manager
Pacific Northwest - posted
April 22
Minimize losses to the business, improve profitability and provide dedicated
support to the field and all field personnel, focusing on external theft,
internal theft, systems and administrating training and P&P compliance,
stocktaking processing and analysis...
Regional Loss Prevention Auditor
Multiple Locations - posted
April 20
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting
operational audits and facilitating training meetings in our clients’ locations.
The audit examines operational controls, loss prevention best practices, and
customer service-related opportunities...
Business Manager
Dallas/Fort Worth Area, TX
- posted
April 6
Sapphire Risk Advisory Group is seeking a Business Manager to work in the
company’s Dallas-area office in a W2 position and will closely partner with
other members of the team to manage projects and communicate with contractors,
vendors, and clients...
Loss Prevention Security Investigator
San Bernardino, CA - posted
March 9
Protecting of Company property against theft. Detection, apprehension, detention
and/or arrest of shoplifters. Internal investigations and investigations of
crimes against the Company. Detect and apprehend shoplifters. Conduct internal
theft, ORC and Corporate investigations. Prepare thorough and concise
investigative reports...
Regional Loss Prevention Manager
Sugar Land,
TX - posted
March 7
The position will be responsible for: -Internal theft investigations -External
theft investigations -Major cash shortage investigations -Fraudulent transaction
investigations -Missing inventory investigations -Reviewing stores for physical
security improvements -Liaison with local Police Depts. and make court
appearances...
Loss Prevention Supervisor
West Jefferson, OH - posted
March 7
Provides leadership to the LP staff which includes but not limited to
performance development, direction on daily duties, and meeting department
goals. Supervises Loss Prevention programs and process in the Distribution
Center (DC) and partners with DC Management team to ensure physical security,
product, equipment and employees meet LP requirements...
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In college Philosophy 101, they introduce the question "If a tree falls in the
woods and no one is there to hear it, does it make a sound?" My answer is yes,
but you've got to listen and hear it. Listening and hearing what they say is
oftentimes two entirely different functions that most of us don't do on a daily
basis, if ever. One of the keys to success is listening and hearing what people
say and don't say. It's not just the words, it's the meaning and the intention
behind what everyone says in every conversation or interview. Listening is the
key and hearing is the lock the key fits into. If you expect to lead a group or
land that perfect job, you've got to listen and hear what they're saying in
order to respond, influence and truly make a difference.
Just a Thought, Gus
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