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In relocating to Auror’s Denver office from New Zealand, Kylene Jones is bringing with her the skills and know-how to replicate the incredibly successful Auror model, after thriving in the Australia / New Zealand market in her role as Director of Customer and Commercial. In her new role as Director of Operations - North America, Kylene will ensure the Auror touch of magic is embedded into our US-based operations as it grows, and those tight-knit retail and law enforcement partnerships are consistently delivering benefits to our customers there. Get ready, she’s headed your way!

The Australia and New Zealand region is where it all started for Auror’s Crime Intelligence Platform, and over the past year or so, things have really ramped up thanks to a team led by Director of Customer and Commercial Kylene Jones.

Her responsibilities include growing annual recurring revenue for Australia and New Zealand (ANZ), ensuring that Auror delivers excellent customer value so that there is zero customer churn, and building relationships with law enforcement agencies.

We asked Kylene to reflect on her time at Auror, how she has helped the company to grow, and what her biggest learnings about AP/LP are so far.

You’ve done a lot in your time with Auror so far, Kylene. What have been some of the top achievements for you?

There are a few achievements that I’m proud of so far. One is building partnerships with police departments across Australia to ensure collaboration and benefits for both police and retailers. I recently led a project that led to South Australia Police becoming the second police department to join Auror in an official capacity. They have since partnered with our Customer Success team to launch a shoplifting and retail crime operation. In the first week of this operation launching, they were able to arrest six people responsible for 54 offences. A great success for SAPOL and retailers.

I’ve also built out the Account Management and Quarterly Business Review framework for Auror, so we now have a structured, repeatable framework that is used globally. This means that we are able to build long-term strategic partnerships with our partners.

See the full article on Auror’s website, including Kylene’s thoughts on the biggest challenges currently facing the LP/AP industry and much more.





Sarah Puckett, PMP promoted to Sr. Manager, Program Management for Amazon
Sarah has been with Amazon since May 2020 during her latest stint with the company. Prior to her promotion to Sr. Manager, Program Management, she served as Manager Project Management and Loss Prevention Operations - Senior Program Manager. Earlier in her career, she spent seven years with Target in various roles, including Executive Team Lead - Assets Protection. Congratulations, Sarah!

See All the Executives 'Moving Up' Here   

Submit Your New Corporate Hires/Promotions or New Position







Fatalities up 59% from 2016 & 14% from 2020
Incidents up 49% from 2016 & 9% from 2020

Click here to see the full report

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RLPSA Day 2 Recap

RLPSA's Annual Conference Day Two
Wrap Up in Denver!

RLPSA Day Two kicked off with an executive perspectives panel including Nicole McDargh, Vice President of Safety & Loss Prevention, Domino’s, Cheryl Steele, Vice President of Global Security & Resilience, Starbucks, Michael Peaster, Global Chief Safety & Security Officer, McDonald's, and moderator Walter Palmer, Executive Vice President, CAP Index – which absolutely was a highlight of the new panel sessions at RLPSA this year.

Attendees then headed to action-packed breakouts covering ghost kitchens, workers comp, social unrest, being deposed and the evolution of interviewing featuring Brett Ward, CFI and Jason Swanson, CFI. RLPSA closed the day with general session keynote from George Piro, the lead interrogator of Saddam Hussein. Closing the night was RLPSA’s signature networking event at the View House – a Denver classic!

Check out the video to see who was crowned the Sole Survivor on the exhibit floor here


The U.S. Crime Surge
The Retail Impact

How the Retail Industry is Taking on ORC
Retailers increase efforts to fight organized retail crime

Retail Gets Real 264: Think LP’s Tony Sheppard on the resources and technology needed to fight ORC

What comes to mind when you think of organized retail crime? Tony Sheppard, director of loss prevention solutions at ThinkLP, says the meaning has evolved over the years but is simply defined as stealing from a retail location and converting those stolen goods to cash. ORC can include credit card fraud, stealing a product and returning it for cash or reselling it. Retailer loss prevention departments are growing as they track the flow of goods from where they’ve been removed and where products end up.

The rise in ORC incidents is a result of more online shopping from increased demand for products in online marketplaces during the pandemic. Demand for online products has unfortunately led to demand for stolen products as well.

To combat these issues, retailers have historically used alarm tags and anti-resale tags, put GPS trackers in some products and locked up items to make it harder to buy them in bulk, but Sheppard says the issue is getting more complicated for loss prevention professionals.

“You need the resources and the technology to be able to manage through some of those cases and do a lot of the work that quite frankly, years ago, law enforcement used to do,” Sheppard says. That includes investing in vehicle surveillance and enhanced technology to help track stolen goods.

Reducing and preventing ORC also includes education and ensuring it is understood at the law enforcement and federal level that ORC is not a petty crime.

“We as an industry need to make sure we are classifying it as organized retail crime … the onus is on the retailer to continue to educate,” Sheppard says. “You have to define the difference to get that these are professional thieves … typically they're involved in other criminal activity too.”

Tune into the episode to learn more about the pandemic’s impact on retail security and how retailers are combatting ORC and planning for the future.

ORC is Funding Terrorists, Cartels & The Mafia
Organized Shoplifting Taking Bite Out of Retailers’ Profits

Stolen razors are funding criminal organizations in the United States.

Given the small dollar amounts traditionally involved, shoplifting long has been viewed as a petty crime. But now, large-scale criminal enterprises are utilizing seemingly small crimes like shoplifting on a massive scale to help fund other more nefarious crimes. In the process, corner markets in neighborhoods across America are becoming the front lines in the battle against organized crime and terrorism.

Between 2001 and 2003, the Ghali organization — a shoplifting gang — recruited hundreds of members to steal over-the-counter medicinal products and other items such as infant formula, glucose test strips, razors and pregnancy test kits for an estimated value of $5 million. This organized retail crime (ORC) ring then funneled some of the money overseas to countries such as Jordan and Egypt.

At the time, ORC was seen as an anomaly. But two decades later, ORC is at an all-time high and much more dangerous criminal organizations — including terrorist cells, major drug cartels, and the mafia — are reaping the benefits.

COVID was not the only factor driving the increase of ORC. Criminals are taking advantage of communities where shoplifting is not prosecuted. Due to jail overcrowding, many states raised felony thresholds for shoplifting, effectively decriminalizing theft in some jurisdictions and resulting in fewer arrests and prosecutions. With this prosecutorial shift, organized criminal enterprises that previously relied on violent and drug-related income have repositioned and/or broadened their criminal operations to target retail.

The explosion of e-commerce has also played a large role in the uptick of ORC. Whereas a pawn shop or other physical location was often required for these operations a decade ago, criminals have now moved online. Today, many online marketplaces make it relatively easy to sell a large volume of stolen products quickly and anonymously with little or no oversight.

Fortunately, state policymakers are increasingly exploring regulatory options to require online marketplaces to collect and verify third-party sellers' information. The federal Integrity, Notification and Fairness in Online Retail Marketplaces for Consumers (INFORM) Act is still making its way through Congress and could be another tool in the fight against criminal organizations involved in this activity.

'One of the Strongest Actions in the U.S.' to Fight ORC
Illinois lawmakers pass bill to combat organized retail theft

Retailers call it one of strongest responses in nation, GOP says it doesn’t do enough

A measure aimed at addressing high-profile “smash-and-grabs” and other organized retail crime was among the scores of bills passed during the General Assembly’s final sprint toward its Saturday morning adjournment.

Its backers, among them the Illinois attorney general and the Illinois Retail Merchants Association, called it one of the strongest actions in the nation to define organized retail crime while increasing prosecutors’ ability to hold criminals accountable.

Republicans, for the most part, voted for the bill, but several GOP lawmakers called it watered down and removed their names as cosponsors after a late amendment was filed to appease crime victims groups and civil liberties organizations.

House Bill 1091, which will still need approval from the governor to become law, defines “organized retail crime” in state law with the intent of reducing offenders’ ability to avoid prosecution.

Sen. Suzy Glowiak Hilton, D-Western Springs, chief sponsor of the bill in the Senate, said it is aimed at trying to prevent “the big fish from coercing the small fish into stealing.”

Senate Amendment 4 changed the focus of the bill to identify ringleaders, or “managers,” of organized retail crime rings, creating greater penalties for them than for the low-level individuals who steal from stores and may be victims of human trafficking.

The effort to address organized retail crime is also backed by a $5 million investment within the state budget, allowing the attorney general’s office to award grants to state’s attorneys and law enforcement agencies that investigate and prosecute organized retail crime.

Dallas Police Chief's Violent Crime Plan Showing Early Positive Results
Dallas police say they’ve prioritized the city’s south side. Can the community feel it?

Public safety in southern Dallas is top of mind for residents and the Dallas Police Department after two mass shootings in two weeks with 2 dead and 25 injured.

As communities across southern Dallas grapple with the aftermath of two mass shootings in only two weeks, police Chief Eddie García remains adamant that his officers care about the region and are actively planning to better protect its people. He said many of the small grids where the department heightened its presence in recent months were in southern Dallas, which has helped violent crime drop there overall.

Department statistics updated Thursday show that even with the recent shootings, violent crime is down in the region’s three police divisions. Across the city’s southeast, south central and southwest divisions, there have been 1,493 violent crimes this year — 215 fewer than this point in 2021. Neighborhoods in those divisions include north, west, east and southeast Oak Cliff, Red Bird, Mountain Creek, South Dallas, southeast Dallas, Pleasant Grove and Rylie.

The murder count across southern Dallas is about the same as last year (38 down 1). Police tallied 1,129 aggravated assaults, 118 fewer than last year, & 277 robberies, a decrease of 29 from 2021, down 9%.

García said 23 of the 47 grids in Dallas where police focused efforts the past 90 days as part of the chief’s violent-crime plan are in southern Dallas. He said officers have been out across the area not only weeding out crime, but also infusing positivity so people don’t only see police “in a moment of crisis.”

Local Retailer Sees "Notable, Intentional Effort" to Better Community Relations.

Akwete Tyehimba, the 59-year-old owner of the Pan-African Connection Bookstore and Resource Center in east Oak Cliff, said she has noticed not only an increased police presence in the past six months, but “a notable, intentional effort” to better community relations.

“It’s not about a lack of officers — it’s a lack of mental health resources, a lack of education, a lack of support for the youth in this community,” Tyehimba said. “These streets are telling them who they are before they have a chance to decide for themselves. Police can’t change that. Only community can change that.”

Subway Security Malfunction Hampers Search for Mass Shooter
Subway security cameras malfunctioned, Adams says after Brooklyn attack
Security cameras apparently malfunctioned at the station where a gunman opened fire on Tuesday morning, shooting 10 and leaving another 13 injured in a rush-hour attack that left commuters bleeding and screaming.

Mayor Eric Adams said there was a problem with the camera system at the Sunset Park subway station. He said they were looking into the issue. As of September 2021, all of New York City’s subway stations had been equipped with cameras. Some of the cameras broadcast in real-time to the subway’s security center, while others record locally and can provide footage that can be used in criminal investigations.

MTA Chairman and CEO Janno Lieber said there are 10,000 cameras in the system and 600 along the N line in Brooklyn.

Police and FBI agents canvassed businesses nearby for video on Tuesday. They also asked witnesses and riders to share any video they had of the attack. FBI agents and members of the Joint Terrorism Task Force surveyed nearby businesses, interviewing witnesses and searching for surveillance footage.

Police and officials have urged anyone with video or information to come forward. The suspect remained on the run Tuesday evening. A $50,000 reward was offered for information that leads to an arrest and conviction in the case.

Richmond, VA hiring ‘violence interrupters’ to help curb gun violence

Calif. AG Provides Remarks on Biden Rule to Protect the Public from Ghost Guns


COVID Update

566.5M Vaccinations Given

US: 82.1M Cases - 1M Dead - 80M Recovered
Worldwide: 501.2M Cases - 6.2M Dead - 451.4M Recovered

Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember & recognize.

Private Industry Security Guard Deaths: 354  
Law Enforcement Officer Deaths: 754

*Red indicates change in total deaths

COVID & Drugs Drove Deadliest Year in American History
COVID-19, overdoses pushed US to highest death total ever

Federal data confirms that 2021 was the deadliest year in U.S. history

2021 was the deadliest year in U.S. history, and new data and research are offering more insights into how it got that bad. The main reason for the increase in deaths? COVID-19, said Robert Anderson, who oversees the Centers for Disease Control and Prevention's work on death statistics.

The agency this month quietly updated its provisional death tally. It showed there were 3.465 million deaths last year, or about 80,000 more than 2020's record-setting total. Early last year, some experts were optimistic that 2021 would not be as bad as the first year of the pandemic — partly because effective COVID-19 vaccines had finally become available.

COVID-19 deaths rose in 2021 — to more than 415,000, up from 351,000 the year before — as new coronavirus variants emerged and an unexpectedly large numbers of Americans refused to get vaccinated or were hesitant to wear masks, experts said.

More Than Two Dozen States See Surge of COVID Cases
Mask mandates return as COVID-19 cases rise across U.S.
More than two dozen states across the country reported a jump in cases over the last eight days, although hospitalizations and deaths have not seen a commensurate rise. Nearly 1 million Americans have died of COVID-19, with an average of 500 people succumbing to the disease every day, according to the Centers for Disease Control and Prevention.

Philadelphia health commissioner Dr. Cheryl Bettigole said in a press conference on Monday that residents would have to dig up their masks again. The city will enforce a mask mandate starting April 18, requiring people to wear facial coverings inside all businesses in Philadelphia.

Bettigole noted that COVID-19 cases have increased by more than 50% in a 10-day span. Although hospitalizations remain low due to COVID-19, she expects another wave of the disease linked to the Omicron BA.2 subvariant, which is now dominant in the U.S.

Some Philadelphia business owners have objected to mask rules, saying they cause tension between them and customers who don't wish to cover their faces. But Bettigole reiterated that business and public health interests are actually aligned.

CVS-DOJ COVID Vaccine Settlement
DOJ: United States Reaches Agreement with CVS Pharmacy, Inc., to Ensure Online Access to COVID-19 Vaccine Registration for People with Disabilities
The United States Attorney’s Office for the District of Rhode Island and the Justice Department announced today that they have reached a settlement agreement with CVS Pharmacy, Inc., (CVS) to ensure that people with disabilities can get information about COVID-19 vaccinations and book vaccination appointments online. C

Following investigation, the United States determined that CVS’s COVID-19 vaccine registration portal, currently located at, was not accessible to people with certain disabilities, including those who use screen reader software or have a hard time using a mouse.

Under the terms of the agreement, CVS will facilitate accessibility by conforming its web content about the COVID-19 vaccine, including the forms for scheduling an appointment to get the vaccine, to the Web Content Accessibility Guidelines (WCAG), Version 2.1, Level AA. WCAG is a set of voluntary industry guidelines for making information on a website accessible to users with disabilities.

Apple begins requiring in-person work starting today with hybrid plan
Apple employees have officially started returning to in-person after working remotely since the beginning of the COVID-19 pandemic in March 2020. Apple’s decision to return to in-person, albeit on a very limited basis for the time being, has not been without criticism, but the company has pressed ahead with its plans.

After multiple starts and stops due to increases in COVID-19 cases, Apple officially set its April 11 date for return to in-person last month. Starting today, corporate employees are now required to work in person at least one day per week. Starting three weeks from today, on May 2, employees will be required to work from the office two days per week.

Then, starting on May 23, employees will need to be in the office three days per week. This is the start of Apple’s so-called “hybrid” work plan. Apple has not revealed how long it will have this hybrid work plan in place, but Tim Cook has described it as a “pilot.” This implies that it could change sometime, and the company could eventually require employees to return to full-time in person.

C.D.C. extends mask mandate on planes and public transit another two weeks
Despite great pressure from airlines, the hospitality industry and Republican lawmakers to lift the rule requiring masks on planes and trains, in airports and on some buses, the Centers for Disease Control and Prevention said it would extend the federal transportation mask requirement for two weeks on Wednesday, five days before it was set to expire. The mask mandate is now set to expire on May 3, the agency said in a statement.

The C.D.C. cited the spread of the Omicron subvariant of the coronavirus known as BA.2, which the agency said now makes up more than 85 percent of new U.S. virus cases, in its decision to extend the mask requirement.

Is it OK for employers to drop mask mandates with new COVID-19 variant?

The Workforce of the Future is Here – and it’s Hybrid

As Remote Work Becomes Permanent, Can Manhattan Adapt?


Retail Executives Chart the Future of the Fast-Changing Industry
From physical stores to the metaverse, what retail execs are thinking about in 2022

Executives at Shoptalk shared insight on how companies are navigating fast-moving industry changes.

With more than 10,000 attendees and more than 600 sponsors and exhibitors, "Retail's Big Reunion" in Las Vegas hosted more than 275 panelists and executives from companies like Macy's, Uber, Pacsun and Walgreens, who shared insight and lessons on what it means to navigate some of retail's most complicated issues. From the physical store comeback to partnerships, execs shared insight on how companies are navigating fast-moving industry changes.

Welcome back brick and mortar

As states relax COVID-19 restrictions, shoppers are venturing back into stores. While the confluence of bankruptcy, the economy (before and during the pandemic) and government mandates contributed to store closures, brick and mortar is making a rebound.

"Whether our customers begin their journey in a store and then purchase online, or vice versa, our focus is on creating a seamless shopping experience at every customer touch point. Our physical retail stores will complement all that we are doing in e-commerce, allowing us to engage with our customers and bring our brands to life in a new way," Sherwin said.

Retailers enter the metaverse

Retailers are connecting with consumers in the metaverse in a variety of ways. For example, by creating a virtual world where they can build their own stores, meet friends, role play and even make purchases like Forever 21's experience on Roblox. Tommy Hilfiger, DKNY, Estée Lauder, Karl Lagerfeld and Alexander McQueen participated in Decentraland's Metaverse Fashion Week this March.

Consumer Loyalty - Creative Partnerships

The Flood of Retail Bankruptcies Has Stopped
Retail bankruptcy risks still low after 2020's flood: report
Strong operating performances led to last year's decline in retail bankruptcies, as did the wave of companies that filed in 2020, according to a new report from Fitch Ratings.

At present, just four retail companies in the ratings agency's coverage universe are on Fitch's list of at-risk loans, down from nine a year ago. They are: Men's Wearhouse, Boardriders, Nine West Holdings and the multi-level marketing company Isagenix International.

The parade of retailers that filed in the spring and summer of 2020 almost unanimously cited the pandemic as the chief driver for seeking protection from creditors.

In reality, many of the companies that filed during that time had been financially stressed and losing market share long before the advent of COVID-19. J. Crew, Neiman Marcus, J.C. Penney and others all struggled with debt servicing, losses, market share depletion and unprofitable locations pre-pandemic. High debt loads were especially problematic, given the investment levels needed to keep up with the sales gains of online, mass market and off-price retailers.

To be sure, the revenue losses retailers suffered in 2020 during an extended period of store closures made life even more difficult. Those were bankruptcies that may have happened in 2021, 2022, 2023 and so on, but they happened in 2020 amid unprecedented market events.

For now, the risks in the retail market remain low, by Fitch's tally. The analysts estimate 2022's default rate in the industry to be 3% at the end of the fiscal year, down from nearly 20% a year ago.

'Just Walk Out' Continues to Expand
Cameras, not cashiers, let you ‘Just Walk Out’ of Sherman Oaks Whole Foods
This isn’t the work of science fiction. It’s the new cashierless Whole Foods on Riverside Dr. in Sherman Oaks, powered by Amazon’s “Just Walk Out” technology. The store, which opened March 16, allows shoppers to peek into the future of grocery stores, one riddled with questions about surveillance, privacy, and labor.

Inside the store, hundreds of black cameras hang from the ceiling, watching as you move through the aisles. They calculate what you pull from the shelves and what you put back, know where you lingered and when you changed your mind. They’re communicating with a network of sensors on every shelf, and working together, they scrupulously keep your tab.

‘Just Walk Out’ technology is made possible by a combination of computer vision, sensor fusion, and deep learning — similar to what you’d find in a self-driving car,” says Thi Luu, director of product management and physical retail technology at Amazon.

Mango to open 40 U.S. stores over next two years

Walmart hires John Rainey, CFO at PayPal, as its new CFO, effective June 6

Beyond Meat expands meatless chicken distribution to 8,000 new retail locations

Target is selling used clothing in partnership with ThredUp

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DOJ's Global Cybercrime Crackdown Continues
Justice Department seizes major cybercrime spot RaidForums
The Department of Justice seized popular online cybercriminal marketplace RaidForums, according to recently unsealed criminal charges against the website’s founder, Diogo Santos Coelho.

The takedown, which DOJ announced Tuesday, is the latest massive sweep by the U.S. government and international law enforcement partners of online marketplaces where hackers buy and sell data. RaidForums boasted at one point of having close to 10 billion pieces of personally identifiable information for sale, making it one of the biggest destinations for cybercriminals.

According to the affidavit filed by law enforcement, RaidForums operated from around 2016 through Feb. 22 of this year as a massive online marketplace for individuals to buy and sell hacked and stolen data, including sensitive personal and financial information from victims in the United States. Among those sales included leaked data from 178 million Facebook users.

“The takedown of this online market for the resale of hacked or stolen data disrupts one of the major ways cybercriminals profit from the large-scale theft of sensitive personal and financial information,” said Assistant Attorney General Kenneth Polite Jr. of the Justice Department’s Criminal Division.

According to court documents, as a part of the investigation, law enforcement obtained a copy of the backend of RaidForums’ database, granting them a treasure trove of information on forum members including account registration information, user IP addresses and private messages with other members.

The court records confirm suspicions from researchers that the sudden shuttering of RaidForums in February was the work of law enforcement. At that time, no parties took responsibility for the shutdown and researchers later found a relaunched version of the website.

The takedown was the result of a joint law enforcement effort coordinated by Europol and involving United States, United Kingdom, Sweden, Portugal and Romania.

The RaidForums takedown is a part of an ongoing effort by international law enforcement to take out infrastructure cybercriminals use to make and launder profits. Last week German authorities took down another major online crime marketplace, the dark web market Hydra.

Stay Current on Cybersecurity Trends
Why Ransomware Should Be On Every Cybersecurity Team's Radar

It doesn’t seem like it was that long ago that ransomware attacks were a novelty. Now they’ve become so frequent; it’s more a matter of when, not if.

Ransomware has become such a reliable source of income that threat actors keep returning to the well. There’s no industry or business model ransomware threat actors won’t target; we’ve seen public schools, hospitals, charities and countless mom-and-pop businesses all fall prey to these attacks.

AdvertisementWe know cybercriminals are constantly innovating, which means ransomware attacks will be advancing accordingly. Developments like ransomware as a service (RaaS), in which developers sell or lease the ransomware to other cybercriminals, highlight the importance of staying current on cybersecurity trends.

1. For many businesses, working from home is the way of the future.

According to Bitglass’ 2020 Remote Work Report (via Infosecurity Magazine), 84% of organizations will keep remote work as the norm even as Covid-19 restrictions are being lifted all over the country. And that means hackers will be coming for networks that are extremely vulnerable: employees’ home networks.

2. The cost of ransomware is going up.

This isn’t exactly breaking news. In 2021, CNA Financial paid $40 million in ransom after a cyberattack. According to Cybersecurity Ventures, victims could pay roughly $265 billion annually by 2031, factoring in a cost increase of 30% every year for the next decade. But the harm goes beyond the ransom—there’s the revenue lost while getting the affected business up and running again. Estimates are that ransomware attacks cause about 15 business days of downtime, with some leading to victims losing around $8,500 an hour.

3. While attackers are working hard, defenders are innovating just as quickly.

This is the most encouraging thing to remember, but it also requires proactivity from all of us to matter. The first step we should take is to not wait for an attack to happen; rather, we should do a ransomware readiness assessment now. Study your incident response and remediation methodology, asset logging and alerting, automation opportunities and notification procedures to determine how to minimize the damage and get on your feet again. Secure remote devices. Enable two-factor authentication. Look at zero-trust architecture models.

Microsoft fixes actively exploited zero-day reported by the NSA

Sandworm hackers tried (and failed) to disrupt Ukraine’s power grid



RCC Retail LP Forum Recap

RCC’s Retail Loss Prevention Forum Explores the Growing Complexities of Protecting People, Property, and Assets

Retail Council of Canada’s virtual Retail Loss Prevention Forum, hosted on April 12, 2022, examined how retail loss prevention and risk management teams are evolving their roles, responsibilities, and empowering their staff with the new skills and approaches required to be effective in today’s retail environment.

The forum opened with an interview with Chris Strongman, Vice President, Enterprise Risk Management with Aritzia about benefits and challenges of moving from a loss prevention to an enterprise risk management model. Chris shared his experience with the strategic transformation at Aritzia, and how Aritzia’s leadership is supporting these new priorities in decision-making to protect its business.

The evolution of retail was evident in many sessions including the changing in-store experiences. Calandra Guiry, Director Loss Prevention, Sephora Canada and Paul Trickett, National Director of Asset Protection and Health & Safety at Staples Canada chatted with the Voice of Retail Podcast’s Michael LeBlanc. Guiry and Trickett shared how their teams are shifting their focus to better support and protect new types of in-store experiences while reducing potential losses by rethinking traditional asset protection.

The forum closed with one of the most important ongoing conversations, collaborating on organized retail crime. Chris DaCosta, Senior Manager, Central Investigations with The Home Depot Canada, Tony Sheppard, ORC expert, and Director, Loss Prevention Solutions with ThinkLP and Supt. Robert Gourley of Halton Police discussed how retailers can work together. Collaboratively retailers can change perceptions and block the impact of organized retail crime at a time when collaboration between retailers, law enforcement, and justice has never been more important.

RCC’s Rui Rodrigues, Executive Advisor for Loss Prevention and Risk Management, highlighted strategic next steps the Retail Council of Canada’s Loss Prevention Advisory Committee is taking including the Manitoba LP Taskforce pilot project. Based out of Winnipeg, working with police, businesses, government, industry partners, and RCC, the taskforce is focused on identifying prolific and more serious retail incidents.

Learn more about RCC initiatives supporting the loss prevention and risk management community on their website. For more information about these programs or the Retail Loss Prevention Forum please contact

COVID Update

Canada's COVID-Retail Impact
Key Impacts of the COVID-19 Pandemic on Retail Insolvencies
The onset of the COVID-19 pandemic and the subsequent lockdowns and social distancing measures, however, made any sort of in-person retail experience a challenge or, in many instances, impossible. The deleterious impact these public health measures had on physical retail stores could not be totally offset by government subsidies and landlord accommodations. Indeed, since the onset of the pandemic, over 40 retail insolvencies – big and small – have occurred across Canada, evidencing that the industry had a singular vulnerability to the pandemic and related government regulations.

The emergence of the Omicron variant in late 2021 stalled nascent plans to return to some semblance of normalcy. Recently though, public health restrictions have begun to ease or be removed completely. It remains to be seen, however, what the long-lasting impacts of the pandemic will be on consumer behaviour and the physical retail industry, even in the absence of government mandates. Moreover, as pandemic related governmental support and landlord and lender indulgences come to an end, further turmoil in the retail sector remains a distinct possibility.

This bulletin summarizes significant insolvency cases that occurred during the pandemic and key legal and commercial issues that were addressed. Some issues are arguably unique to the pandemic, while others more clearly provide insight into the long-term approach that courts may take when balancing the sometimes competing interests of stakeholders in a retail insolvency including landlords, lenders, suppliers, customers and the retailers themselves.

Union Head Takes $$ From COVID Test Supplier
Toronto police to investigate former union head Jerry Dias

Dias allegedly accepted $50,000 from a COVID-19 test kit supplier

Toronto police says it is investigating the former president of Canada's largest private sector union after the union handed over money he allegedly accepted from a supplier of COVID-19 rapid test kits he promoted to members.

The investigation comes after Unifor announced Monday it delivered to Toronto police the sum a complainant turned over to the union after it was allegedly given to the person by Jerry Dias on Jan. 20. Unifor said the complainant alleged Dias received $50,000 and gave the person $25,000 he said was from the test kit supplier.

Unifor has refused to name the supplier and Dias committed to enter a rehabilitation facility in the wake of the incident. Dias has long been the face of Unifor. He led the union since 2013 and was reelected in 2016 and 2019. He had a reputation for being tough-talking, scrappy and willing to push everyone from top companies to politicians to act in workers' best interests.

Sixth COVID Wave Hits Canada
Canada's Ontario in sixth COVID wave, hospitalizations likely to rise -official
Ontario is in the sixth wave of the COVID-19 pandemic driven by the highly transmissible BA.2 sub-variant of the Omicron coronavirus and hospitalizations are likely to rise over the coming weeks, the most populous Canadian province's top doctor said on Monday.

Ontario expands access to COVID-19 antivirals, recommends masking indoors

Ontario Pot Shop Owners Demand Action Amid Robbery Surge
Canadian pot shop owners warn visibility rules increase risk of robbery

'Does someone have to be killed before the government actually does something about it?': Retail Cannabis Council

Cannabis retailers in Ontario are increasingly worried about thefts they believe are happening because of rules requiring store interiors and products be shielded from view from the street.

“There’s always been a couple — a few — but recently there’s been a significant increase that we’ve seen here in Ontario in robberies,” Adam Vassos, president of the Retail Cannabis Council of Ontario (RCCO), told the Sun.

Not being able to see into cannabis stores from the street is regulated by the province. “If you’re a legal cannabis store — licensed by the province of Ontario — you have to have your windows frosted so that patrons can’t see inside of your store,” Vassos explained.

That has heightened fears about being robbed, despite all the security measure inside cannabis stores. “If someone were to close that door and lock it, nobody from the outside would know anything untoward that’s going on in here,” said Elisa Keay, who owns K’s Pot Shop on Queen St. E. near Greenwood Ave.

“When is it going to change?” he wonders. “Does someone have to be killed before the government actually does something about it?

Shoppers Drug Mart #1 Most Reputable Company in Canada
Retailers Rank Highly on List of Canada’s Most Reputable Companies: Leger Study
Shoppers Drug Mart is Canada’s most reputable company, according to the 25th Annual Reputation Study by Leger, and the Toronto Raptors is Canada’s most reputable professional sports team.

Collectively, Canadian companies are experiencing a reputation crisis, and how they will respond is yet to be seen, said the report. Dave Scholz, Executive Vice-President, Leger, said overall reputation scores have dropped again this year after two years of uncertainty and change through the COVID-19 pandemic.

“The industries hardest hit are breweries, drugstores, hospitality and bookstores. Shoppers Drug Mart is the most reputable company this year; however, their score is down five points from the year before,” he said.

This year, the top 10 most reputable companies have an average score of 71 out of 100, with the highest scores (Shoppers Drug Mart and Sony) at 73. Canadian Tire ranked number four and A&W ranked number 9.

Retail Council Says Pros And Cons To Minimum Wage Hikes

Best Buy Relocating Canadian Corporate Headquarters to Adopt Hybrid Work Model

lululemon to Open 3-Level Flagship Store in Downtown Toronto

'Large police presence' at Burlington Centre Mall
Armed robbery inside mall under investigation after $200,000 worth of merchandise taken
Halton Regional Police are hunting three armed suspects after a robbery inside Burlington Centre mall.

The heist occurred around 8 p.m. Wednesday (April 6), when three suspects entered the Rogers Wireless retail location inside the mall and demanded cellphones while one suspect displayed a conducted energy weapon (commonly referred to as a Taser), police said.

The suspects loaded garbage bags with approximately $200,000 worth of phones and fled in this waiting vehicle driven by a fourth suspect, police said.

Calgary Robbery Duo Hits 9 Locations
Charges laid in Calgary robberies targeting convenience stores, pizza chains
Calgary police say two people have been charged in a series of robberies throughout the city that targeted convenience stores and pizza chains. Police say in each robbery, the offenders were armed with weapons and demand goods while "terrorizing staff and other customers." According to police, the suspects targeted 7-Eleven, Little Caesars, Circle K, Esso, and Husky stores. Daniel Christopher Mahon, 39, is charged with 10 counts each of robbery and disguise with intent. Terri-Ann Riley, 35, has been charged with three counts each of robbery and disguise with intent.

13-year-old boy charged with armed robbery after same store hit 5 times in 8 months
A 13 year-old-boy of Winnipeg has been charged after police say he robbed a store five times over an eight-month period. Winnipeg police say the five robberies happened at a retail business in the 600 block of Dakota Street between August 2021 and April 2022. The 13-year-old boy was charged with five counts of robbery, five counts of possession of a weapon, three counts of assault with a weapon, and one count of uttering threats causing death or bodily harm.

One person dead, 2 injured in shooting at Niagara Falls entertainment complex

Mississauga pharmacy owner ‘shaken’ after store robbed for second time this week

Man accused of robbing Circle K convenience store on trial in Yellowknife

Police fail to catch Halifax smokes thief with high-tech tobacco tracker

Man robs $320 in alcohol from LCBO in Burlington

Sudbury police release photos of robbery suspect

Three males arrested in attempted robbery in Milton

View Canadian Connections Archives








Amazon Workplace Injuries Up 15%
Serious injuries at Amazon warehouses rose 15% in the year since Amazon pledged to become 'Earth's Safest Place to Work'

Amazon employs one-third of all US warehouse workers, but accounts for half the injuries, a new report shows.

In the year since Amazon pledged to become "Earth's Safest Place to Work," the serious injury rate at the company's American warehouses rose 15%, according to a new report from the union coalition Strategic Organizing Center.

The report, which was published Tuesday and relies on federal injury data, shows that the average Amazon worker was more likely to get hurt in 2021 than they were in 2020. This comes as the company said it spent $300 million on worker safety and instituted a slate of new programs it claims are designed to reduce injuries.

Despite these initiatives, Amazon employees tend to suffer nearly double the injury rates as those at non-Amazon warehouses, according to the federal data. They also account for an outsized number of worker injuries across the US. In 2021, Amazon was responsible for a full half of the US warehouse industry's reported injuries while making up only a third of its workers, according to the report.

Serious injury rates were also nearly 30% higher at Amazon's newer automated warehouses, where workers keep pace with robots that rarely slow down or stop, than at its facilities without robots, the report found. Amazon expects workers in robotic facilities to perform as many as four times the number of repetitive motions per hour as their counterparts in non-robotic facilities, The New York Times previously reported.

In a statement, Amazon spokesperson Kelly Nantel said that the company's rising injury rate was similar to industry-wide trends, which Nantel attributed to a major warehouse hiring push amid the pandemic. The rate of serious injury among non-Amazon warehouse workers rose by about 6% between 2020 and 2021, federal data shows.

Ongoing Investigations into Collapsed Amazon Facility
Attorney says structural issues partially caused Amazon facility collapse
A lawyer for one of the victim’s families claims engineers found structural deficiencies in the Amazon facility in Edwardsville, Illinois which partially collapsed in a tornado.

An EF3 tornado hit the Amazon distribution center located just off I-255 in December 2021. Now attorneys representing one of the victim’s families have revealed new concerning details about the building that they’ve obtained through a freedom of information request.

An attorney with the Chicago-based Clifford Law Offices, which represents the McEwen family, said government engineers found supporting columns improperly and inadequately holding up the 115,000 square foot structure. The law firm says a government engineer found a considerable number of columns were not standing and appeared to have been lifted out of the floor after the storm.

Attorneys at the firm also quote the engineer as saying that he became concerned that he could not find any weld or bolted connection at the base of any column but only what appeared to be some sort of caulk around the column at the finished floor line. The engineer said the international building code requires structural pieces to be secured against uplift from winds.

An Amazon spokesperson told the Belleville News-Democrat that it’s too soon to know if there were structural deficiencies with the building, and Amazon is doing its own investigation into the collapse.

Inflation Cost Online Shoppers $2.8 Billion In March, Adobe Reports






Colma, CA: Target shopper tries to stop thief
Colma police said they arrested a man seen in a video circulating around social media, who tried to steal a bin full of items from a Target store last month. In the video taken March 16, a concerned shopper is seen trying to stop the theft. "Stop that s— man! Get a f— job!" he yelled as he tried to grab the bin from the suspect. He allegedly then called police, and they responded. Samuel Balcorta, a 28-year-old from San Francisco, was arrested and booked into jail for burglary and grand theft, police said. Balcorta was apparently out on bail for a prior felony case. Police confirmed the person who tried to stop the crime was not a store employee. They said he was a citizen shopping at the store who intervened because he was frustrated with the increase in thefts.

Madison, WI: Bogus coupons at Walmart added up to $20K in illegal discounts
Two dollars off a single packet of Kool-Aid. Five dollars off one of those tree-shaped car air fresheners. Those are examples of the counterfeit coupons a 54-year-old woman is accused of trying to use at a Walmart in Monona last year. When finally confronted about the absurd amounts on the coupons, the Milwaukee woman, who has been identified as Rose Thomas, had a simple explanation: They were from Florida and “Things cost more” in Florida. According to the complaint, Thomas spent nearly three months passing similar bogus coupons at that Walmart and walking away with tens of thousands of dollars of merchandise after paying just a small fraction of that amount. Over the course of 13 visits, starting last August, Thomas allegedly spent just over $1,000 dollars, but took home more than $22,000 worth of merchandise. “It’s a case involving, in essence, a large-scale retail theft operation in which an individual is using fake coupons to receive significant discounts from merchandise being purchased at Walmart,” Monona Police Chief Brian Chaney Austin said. That $21,000-plus difference came thanks to the 4,572 coupons she used during those visits, the complaint stated.

Prattville Police Say Two Men Committed Thefts at Lowe’s, Home Depot
Prattville Police say charges are pending against two men who are accused of thefts at Lowe’s and Home Depot. Police say this morning at around 9:30, two plain-clothes detectives were inside Lowe’s on an unrelated matter when they noticed a man place a shopping cart, loaded with power tools valued at more than $2,000, near the exit of the door and walk away. A short time later, police say they noticed the man running out of the door with the shopping cart, followed by Lowe’s employees. Police say one detective chased the man to a truck while holding up his badge and announcing himself as “Police”. The other detective got into his unmarked car, turned on his blue emergency lights and pulled behind the truck. Police say the man tried to start the truck several times. Police say the man got out, ran to the rear parking lot of Steak-n-Shake where he was caught after a brief struggle. Police say the man has been identified as 43-year-old Kevin Andrew Johnson of Montgomery. Upon further investigation, police say they learned Johnson and another man, 51-year-old Roderick Bernard Harris of Prattville, who was inside the truck, had committed another felony theft at Home Depot. Police say all stolen property was recovered.

Memphis, TN: Woman steals nearly $1K worth of purses
Memphis police are looking for a woman who they say grabbed purses off a store shelf and ran out of the business. Officers responded to the shoplifting call on April 6 just before 7 p.m. Police say the suspect walked into TJ Maxx on Summer Avenue, grabbed multiple purses, and left the store without paying. The suspect got into a four-door vehicle and left the scene. The value of the merchandise was $960, according to police.

Hamden, CT: Man Charged With Shoplifting From TJ Maxx: had 6 active arrest warrants for failure to appear, was accused of leaving store with $350 worth of unpaid items

Rock Hill, SC: Police seeking suspect in high dollar Wire theft






Shootings & Deaths

Petersburg, VA: Man shot to death outside east Petersburg store is the city's fifth homicide of the year
One man was killed and two other people injured following a shooting Tuesday night at a convenience store in the city's east end. It happened sometime around 7 p.m. at the Petersburg Food Mart and Citgo station in the 1500 block of East Washington Street. The person who was killed was shot in front of the store and died at the scene. The two people injured were found with non-life threatening injuries at separate locations on Locust Street nearby and High Pearl Street several miles away in the city’s Delectable Heights area. Police maintain they were shot at the store but were unsure how they were able to leave the scene.

Victorville, CA: Authorities search for person who shot 9-year-old girl at Mall of Victor Valley
Authorities searched for a gunman who shot a 9-year-old girl inside a mall in Victorville Tuesday evening. The shooting happened around 7 p.m. at the Mall of Victor Valley located at 14400 Bear Valley Rd. The San Bernardino County Sheriff’s Department said the girl was shot inside the mall and was transported to the hospital in stable condition. The shooter has not been located, the Sheriff’s Department said, and a description of the suspect was not immediately available. Following the shooting, the mall was closed for the remainder of the evening. The shooting was believed to be an isolated incident and not an active shooter situation, the San Bernardino Sheriff’s Department said.

Raleigh, NC: Teen boy shot in head at North Carolina Grocery store
A shooting in east Raleigh on Tuesday night sent a teen boy to the hospital. According to Raleigh police, the victim was shot in the head and is under the age of 18. The shooting was reported at approximately 10 p.m. In the 1600-block of New Bern Avenue at Zack’s Grocery Mart. The victim was transported from the scene to WakeMed hospital. Police said on Wednesday morning that the victim is still alive and remains in the hospital. Authorities said a witness told investigators that they saw two people in a white SUV shoot at the teen but police have no further suspect information at this time. The investigation into the shooting is ongoing.


Robberies, Incidents & Thefts

Houston, TX: 3 young suspects robbed Walgreens at gunpoint before police chase
A violent drug store robbery turned into a police chase overnight near the Washington Corridor. It all started just before midnight at a Walgreens on Studemont when two men with guns came into the store, and it ended with three young suspects behind bars. The robbery happened when only two employees were inside with no customers, and police said it's a good thing because the suspects came in with guns, and even fired off a round before forcing the workers to open the safe. The two men reportedly took more than $3,000 when they forced the manager and a store clerk at gunpoint to open the safe. Houston police said the suspects left the store and got into a waiting car, where a third suspect drove away. HPD said investigators were able to track the car as it left the parking lot.

Boutte, LA: Man accused of causing trouble at Burger King drive-thru window, trying to run over employee
The St. Charles Parish Sheriff’s Office was called to a Burger King on Highway 90 around 10 p.m. on Tuesday, March 29. SCPSO needs your help identifying and or finding the person responsible for almost running over a female employee. The initial investigation centered around “a report of a male subject causing a disturbance through the drive-thru window,” according to the St. Charles Parish Sheriff’s Office. Investigators found that cash register had been damaged before the suspect returned to a pickup truck SCPSO says, “As the male subject was leaving the parking lot, he attempted to hit a female employee with his pickup truck.” The employee was not struck and there were no reported injuries related to this incident.

Kearney, NE: Man Arrested for String of local Pharmacy Burglaries
Police say a Kearney man is responsible for a series of burglaries at local pharmacies. Kearney Police say officers noticed a man running from Medicap Pharmacy around 4:45 Tuesday morning. They established a perimeter, found burglar tools at the pharmacy and arrested 30-year-old Nicholas Romeo. The police investigation tied Romeo to a March burglary at Medicap Pharmacy and a pair of burglaries at U-Save Pharmacy from February and December.

Houston, TX: Woman breaks through wall of car dealership and steals Mercedes
Surveillance video shows a thief breaking into a car shop on Monday morning in southeast Houston. The thief used a car battery, a drive shaft, and her brute strength to bust through sheetrock of the shop and vandalized multiple vehicles in the 8000 block of the Gulf Freeway. Video shows her face clearly looking through the hole in the wall before vandalizing the property. The employees at Texas Trust Auto Sales spent their Monday fixing cars instead of selling them. Mounir Driss, owner of the dealership, said he discovered the damage at about 9:00 a.m. and started recording video with his phone. "I really thought this was not one person doing this. Then, when I found out it was a female, that shocked me even more," Driss said. The thief got away in a gold Mercedes SL500 hard-top convertible.

Los Angeles, CA: How a DOZEN Gangs are targeting city's rich and famous for their designer handbags and watches - with 221 follow-home robberies in just four months

Panama City, FL: Three Georgia men charged in $12,000 Counterfeit case

Tucson, AZ: TPD looking for two suspects who robbed Home Depot



Auto – Houston, TX – Burglary
Auto – Benton County, MN – Burglary
Auto – Houston, TX – Robbery
Beauty – Hialeah, FL – Burglary
C-Store – Rockford, IL – Robbery
C-Store – Memphis, TN – Armed Robbery
C-Store – Broome County, NY – Burglary
C-Store – Hazleton, PA – Burglary
C-Store – Martin County, FL - Armed Robbery
Dollar General – Lincolnton, NC – Burglary
Hardware – Rock Hill, SC – Robbery
Hardware – Tucson, AZ – Robbery
Jewelry – Boulder, CO – Armed Robbery
Jewelry – Dallas, TX – Robbery
Jewelry - Noblesville, IN – Robbery
Jewelry – Burbank, CA – Robbery
Jewelry – Alexandria, VA – Robbery
Marijuana – Belfair, WA – Armed Robbery
Restaurant – St Charlies Parish, LA – Robbery (Burger King)
Target – Colma, CA – Robbery
Thrift – New Berlin, WI – Burglary
Thrift – Santa Fe, NM – Burglary
Walgreens – Houston, TX – Armed Robbery                                                                                                                                     

Daily Totals:
• 15 robberies
• 8 burglaries
• 0 shootings
• 0 killed

Click to enlarge map





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Business Manager
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Security Investigator 2
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Responsible for performing investigations of alleged criminal or other activity that has or may have a negative impact on the Company. This includes employee or non-employee criminal activity as it relates to the Company as well as activity that violates company policy...

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Loss Prevention Supervisor
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This position will act as the expert Loss prevention subject matter expert for this building. Loss Prevention Site Lead is to safeguard associates, equipment, and the assets of the organization as well as independently assess the environment, recommend and/or execute appropriate actions in a timely manner to mitigate risks...

Assoc. Manager. Asset Protection
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This role’s primary focus will be to serve as the lead for Executive Protection, Major Events Security, and assist with Travel Security programs worldwide. In addition, this position will play a primary role in executing safety, security, and loss prevention programs and policies for all corporate-owned locations...

Area Loss Prevention Manager
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Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Loss Prevention Security Investigator
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Protecting of Company property against theft. Detection, apprehension, detention and/or arrest of shoplifters. Internal investigations and investigations of crimes against the Company. Detect and apprehend shoplifters. Conduct internal theft, ORC and Corporate investigations. Prepare thorough and concise investigative reports...

Regional Loss Prevention Manager
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The position will be responsible for: -Internal theft investigations -External theft investigations -Major cash shortage investigations -Fraudulent transaction investigations -Missing inventory investigations -Reviewing stores for physical security improvements -Liaison with local Police Depts. and make court appearances...

Corporate Risk Manager
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Loss Prevention Supervisor
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Provides leadership to the LP staff which includes but not limited to performance development, direction on daily duties, and meeting department goals. Supervises Loss Prevention programs and process in the Distribution Center (DC) and partners with DC Management team to ensure physical security, product, equipment and employees meet LP requirements...

Retail Asset Protection Associate
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East Springfield, MA
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The Asset Protection Greeter role is responsible for greeting all customers as they enter the store, ensuring that customers see the Company’s commitment to provide a safe and secure shopping environment, as well as deterring theft, shoplifting, or other dishonest activities...

Loss Prevention Specialists (Store Detective)
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Detect and respond to external theft and fraud by working undercover within the store(s) you are assigned to. Working as a team with store management and associates in combating loss in the store(s). Developing and analyzing external theft trends, utilizing information in company reports and information gathered from store management and associates... 

Asset Protection Lead
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You are charged with identification and mitigation of external theft and fraud trends within a specific market and group of stores. This role will conduct investigations focusing on Habitual Offenders, high impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, Data Analysis)...

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Regional Asset Protection Manager
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Loss Prevention & Safety Business Partner
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Loss Prevention Manager
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When you think you've got your job mastered, think again. That's usually when something bad happens in one's career or company. If you reach that point, and most everyone does, it's time to reevaluate everything you're doing. Go on the hunt for new technology, new ideas, rewrite your program, take a fresh look at every aspect of your department. Maybe even bring in a consultant you don't know or have ties to, someone who will challenge you and debate with you and won't be there to merely confirm what you're doing and agree with your approach. But someone who will test you and force you to grow, someone who you may even be uncomfortable with. Get out of your comfort zone and have some fun!

Just a Thought,



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