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2019 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time
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CVS Health Asset
Protection Leadership Team
"Helping People on Their Path
to Better Health"
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Click here
to see larger image
Featured in picture - Front Row: Director Karlyn Scott, RAPMs Paul
Lehman, Dan Rice, Dan Cappiello, Judy Harris, Directors Donnie Dugger, Jerome
Cary, Tom Greer, RAPMs John Janik, Adam Al-Almra, Juan Madrid, Andy Zumbrum,
Shannon Prior, Directors Erin Knight and Raymond Sosa
Middle Row: Sr. Manager Laura Aragao, Director John Robinson, RAPMs Tony
Gagnon, Sam Lewis, Directors Sean Balducci, Tim Curry, Dave St. Angelo, Sr.
Director Chris Crossman, Director R.J. Gaites, RAPMs Steve Evans, Nathan Watson,
Matt Johnson, Nick Guttman, Rick Andrea and Sr. Manager Tony Sheppard
Back Row: Sr. Managers Kevin Moring, Craig Vadnais, RAPMs Tim Lhotak,
Tony Leon, Pedro Corrales, Orlando Apodaca, Phil Rhea, Jim Crispyn, Robert
Hyrmer, Directors Jim Berry, John Mortelliti and Sr. Director Josh Connors
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View all Group LP
Selfies
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The NRF Cyber Security & LP's Role
Bob Moraca, Vice President,
Loss Prevention, NRF
and
Christian Beckner, Senior Director, Retail Technology, NRF
Cybersecurity threats have become so ingrained in our everyday lives and
business that it’s hard to remember a time when it wasn’t front-page news and
top of mind for retailers. LP and IT Security continue to converge, with many LP
executives now managing e-commerce fraud, heavily involved in data breach teams,
and focusing more on overall enterprise risk. The National Retail Federation has
responded by fully integrating cybersecurity into the agenda at
NRF Protect. In this
interview, its leaders discuss some of the emerging threats retailers face and
how LP and IT are working together to stop them.
Episode Sponsored By:
Quick Take
17 with Dr. Read Hayes, LPRC
Dr. Read Hayes,
Research Scientist, UF;
Director, LPRC
with MCs Joe LaRocca
and
Amber Bradley
Dr. Read Hayes chats with Joe and Amber about the
Loss Prevention Research
Council’s explosive growth in recent years, what he thinks Total Retail Loss
looks like for the industry, and what everyone really wants to know... where do
those white Lab Coats come from? |
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 James
Kralik named Director of Asset Protection for Hamrick's
Previously, James was the Market AP Manager for Sears Holdings Corporation
for over twelve years. He earned his BSAS in Criminal Justice from
Youngstown State University. Congratulations James!
Brian Quast, CFI promoted
to Loss Prevention Manager - International and Field for Ace Hardware
Corporation
 Brian’s
key focus areas will include providing loss prevention support to all
international and field locations. Brian will also oversee the security and
life safety systems standardization in addition to taking over the security
and safety of our special events.
Prior to joining Ace in April 2017, Brian held the position of National
Manager, Learning and Development Asset and Profit Protection at Sears
Holdings Corporation based in Hoffman Estates. Brian has held other loss
prevention and investigations managerial roles such as Regional LP Manager
for L Brands, Division Manager Internal Investigations for Saks Inc., and
Regional Investigations Manager for Carson Pirie Scott. Congratulations
Brian!
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See All the Executives 'Moving Up' Here
Submit Your New Corporate Hires/Promotions or New Position
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ALTO US Announces Appointment of New COO, Board Members
New leadership brings diverse experience, guidance, and direction to the ALTO
team
MIAMI, FL – ALTO US, an innovative technology provider in the
retail and supply-chain asset protection industry, has announced the appointment
of a new chief operating officer and two new board members, bringing diverse
experience, and exciting new guidance and direction to the ALTO team.
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Ray Adams named ALTO Alliance Chief Operating Officer (COO) |
Bob Hull named ALTO Board Member
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Stefan Weitz named ALTO Board Member |
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Read more in today's Vendor
Spotlight column below.
Johnson
Controls -
New Product Announcements at ISC
West 2019
Johnson Controls, adding value to the security industry by continuing to
improve, enhance, and develop the tools, products, and services the security
industry needs.
Axis Holds a Town Hall Meeting to Introduce New
Products
 In
a “town hall meeting” held yesterday morning, Axis Communications introduced
several new solutions that it said will change how cities secure their citizens,
property and assets.
"People choose a city based on a number of factors, such as livability,
efficiency of services, mobility, safety and security, economic growth and city
image, reputation, and sustainability,” said Fredrik Nilsson, Vice President,
Americas. “As an industry we can help cities to be smarter and safer,” he said.
sdmmag.com
Shrinking Store Market Could Translate into
Higher Shrink & More Violence
Closing Thousands of Stores Doesn't Impact or Change Shoplifting Demand
It Only Reduces the Supply & Increases Competition for the Same Goods
The simple law of supply and demand translated into shoplifting may tell us to
expect more concentrated ORC with reinforced and heightened demand/need. Which
given the already escalated violence levels we're now seeing in retail, may only
increase the number and level of violent incidents.
The aftermarket is already well established to sell the goods and the opioid/drug
addiction levels haven't changed significantly. So the players and fans are in
the stadiums still playing the game. The only thing that's changed is the number
of places they have to select from.
So forcing the offender elsewhere has never been as important as it is today and
if in fact the formula holds true of closing 8,000 to 8,500 stores for very 1%
of online sales growth, and we're heading for 25% online retail market share
rather quickly, thus causing the need to close 75,000 more stores, we've got a
significant challenge facing the industry in the very near future.
How we prepare, respond, and manage this challenge will determine the success of
each senior leader, the teams, and in some cases the actual retailer themselves.
As we've seen an increasing number of documented small mom and pop retailers
around North America close their doors as a direct result of violence and theft.
Certainly not a new revelation, however up to the last couple of years it was
always an isolated occurrence. But the numbers now suggest it's a wider and
deeper problem.
Couple that with the reports of 30% shrink with Scan-and-Go, Walmart's halting
the program because of theft
as reported in Business Insider by the executive who was directly involved
in the program, and we have another whole set of technology driven shrink
challenges to go along with the shrinking market pressures.
Like we commented yesterday in our LP/AP Job Market report, our industry is
actually growing and there's no slow down in the near future. That is as long as
you're able to make the transitions necessary to drive technology, build a
digitally focused team and effort, and contribute to your retailers margin
improvement. Just our observations. Gus Downing
Dallas Police honor Officer who returned to duty
after being wounded in Home Depot shooting
Nearly a year after she was shot twice in the face and lost a close colleague
while assisting with a shoplifting call, Dallas police Officer Crystal Almeida
spoke publicly for the first time. “This past year has been very difficult and
life-altering,” said Almeida, who lost sight in one eye in the April 2018
shooting. “Thank you to everyone and anyone who prayed for us.” Almeida was
presented Thursday with the 2019 Theodore Roosevelt award, which honors Dallas
officers who overcome injury, illness or disability to return to work.
dallasnews.com
#MeToo Has ‘Significant Impact’ on Harassment
Filings
Number of sexual harassment charges filed with the EEOC jumps 13.6%
Retaliation was again the type of discrimination charge most frequently
filed with the Equal Employment Opportunity Commission (EEOC) in fiscal year
2018, followed by allegations of sex, disability and race discrimination, the
agency reported.
Among the 76,418 total workplace discrimination charges the agency
received the last fiscal year, 39,469 were for retaliation, accounting for
nearly 52 percent of all charges filed. Discrimination based on sex was the
second most frequently filed charge, with 24,655 charges received.
The agency also received 7,609 sexual
harassment charges—a 13.6 percent increase from fiscal year 2017—and
obtained $56.6 million in monetary benefits for victims of sexual harassment.
"We cannot look back on last year without noting the significant impact of
the #MeToo movement in the number of sexual harassment and retaliation charges
filed with the agency," said EEOC acting chair Victoria A. Lipnic.
The monetary recoveries the EEOC made through its enforcement and litigation
program, Lipnic said, also were significant: $505 million for victims of all
types of discrimination in state and local government and federal and
private-sector workplaces. shrm.org
Marijuana Testing of Job Applicants Is Barred by
NYC in Groundbreaking Measure
The bill passed by the New York City Council was the latest in a series of steps
to ease cannabis restrictions as efforts to legalize marijuana have stalled.
Most employers in New York City would no longer be able to force job
applicants to take drug tests for marijuana use, under a bill overwhelmingly
approved this week by the City Council.
If the drug-screening law is enacted, it would put New York in relatively
uncharted territory. Several drug policy and employment experts said that they
did not know of similar laws on the books, even in states that have legalized
marijuana.
In Maine, where voters approved legal recreational marijuana use, the law
prevents employers from discriminating against people who have used cannabis,
but it does not specifically regulate drug testing.
The Council’s bill would affect public and private employers in New York City,
including companies with headquarters elsewhere, according to Jumaane D.
Williams, the city’s public advocate and the bill’s sponsor. He said it was
unclear exactly how many employers in the city screen employees for drugs and
might be affected.
Not every employee would be exempt from drug testing if the bill becomes law.
If workers appeared to be under the influence of marijuana at work,
employers would still be permitted to drug test.
The bill also carves out exemptions for certain safety-sensitive industries,
including law enforcement and construction, as well as jobs that require
supervising children or medical patients.
The bill also would not stop federal and state employees or contractors, who are
not under the city’s jurisdiction, from being tested. Nor would it end the
drug-test requirements imposed by the federal government on transportation
workers like truck drivers and pilots.
nytimes.com
U.S. Retailers Announce 5,994 Store Closures -
More than Entire 2018
"So far this year, U.S. retailers have announced 5,994 store closures and 2,641
store openings," according to Coresight. "This compares to 5,864 closures and
3,239 openings for the full year 2018." retaildive.com
Jeff Bezos Openly Challenges Retail Rivals to
Outdo Amazon’s $15 Minimum Wage
In his annual letter to shareholders, Amazon CEO and founder Jeff Bezos throws
in a message to his company’s retail competitors, urging them to start a price
war on the minimum wage they pay their employees. Amazon moved to a
$15 minimum wage in the United States at the end of last year — though it
did so with cuts to benefits and stock grants that
meant some employees would end up being paid less, which then led Amazon to
announce
a further boost in pay to rectify the situation. Still, in a country with a
federal minimum hourly pay of $7.25, Amazon’s actions can be considered
progressive.
“Today I challenge our top retail competitors (you know who you are!) to match
our employee benefits and our $15 minimum wage,” Bezos writes. “Do it! Better
yet, go to $16 and throw the gauntlet back at us. It’s a kind of competition
that will benefit everyone.”
The genius of Bezos’ challenge today is that he wins no matter what. If
others go to $15 per hour, he can claim Amazon pushed them to it; if they go
beyond that number, that means Amazon’s employees are suddenly cheaper than the
competition’s; and if no one else budges, Amazon claims the moral high ground
inherent in having a higher minimum pay than its rivals. Never mind what
working conditions at Amazon warehouses might be like.
theverge.com
Editor's Note: All the while mainstream retailers are struggling to
figure out and pay for delivery, build their online presence, manage the digital
transformation and become a platform as opposed to just being stores with a web
site. Now he pushes the payroll button. My guess - the industry is deaf to him
right now. Just my thought. Gus Downing
H&M Is Being Sued for Keeping Track of Employees
Using Their Fingerprints
H&M is being sued for some bizarre hour-clocking practices that involve
collecting employee finger prints. The Fashion Law reports that under Illinois
state law H&M is being sued for violating the Biometric Information Privacy Act
("BIPA") which prohibits the unlawful collection and storing of biometric
information, i.e. fingerprints, retina patterns, DNA. Basically, all the creepy
stuff you definitely don’t want your employer tracking!
The class action lawsuit, brought forth by former H&M employee Kenyetta Slater,
asserts that H&M kept track of individual employee hours using their
fingerprints in a "biometric time clock," such as when they start and finish a
shift or when they go to lunch. The lawsuit states that under the BIPA this
collection is illegal unless the company got written consent from employees and
has a policy explaining how it will "collect, maintain, and ultimately destroy
such identifiers." The Fashion Law reports that H&M tried to dismiss the lawsuit
on the basis that they do ask employees to consent to the system (which, yikes,
confirms it exists!) and that the company doesn’t store the data anyway.
jezebel.com
TMA Introduces New False Alarm Reduction Program
The Monitoring Association and the Security Industry Alarm Coalition (SIAC) are
pleased to announce the availability of a newly-created
false alarm
course developed to help TMA member companies educate customers on how to
use alarm systems responsibly.
Studies have shown that alarm user error is the main cause of false alarms,
rather than equipment failure. The bottom line is false alarms cost you, your
customers, and your community money and resources. Once customers are
comfortable with their alarm systems, they will avoid false alarms and maximize
their security investment.
tma.us
Freds Closing 159 Stores
Bed Bath & Beyond Closing 40
Illinois: HB 1614 Moving forward to Increase
Felony Theft Threshold from $500 to $2,000
Quarterly Results
Rite Aid Q4 Retail Pharmacy comp's up 0.7%, with pharmacy sales up 2.1%
front-end sales up 1.9%, retail pharmacy segment sales flat
Full Year: Retail Pharmacy comp's up 0.6%, with pharmacy sales up
1.7%, front-end sales down 1.4%, retail pharmacy segment sales flat
LPRC IMPACT 2019 Registration Now Open
Registration for
IMPACT 2019, the conference
100% of retail attendees would recommend,
is now open and
FREE for all LPRC members.
IMPACT
2019, taking place
Sep 30 - Oct 2 at the
University of Florida, is a two-day
event designed to help participants better understand how they can use research
approaches to help reduce crime and loss, and increase sales. Each session is
designed to provide value, education and participation.
Why attend the industry’s fastest growing conference?
●
100% of retail attendees would
recommend
●
Over 60 retail organizations
represented
●
97% of attendees were satisfied with
IMPACT 2018
Reserve your spot before May 15 for your chance to win a $200 VISA
gift card!
Click here to register
and to learn more about IMPACT 2019.
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All the News - One Place - One Source - One Time
The D&D Daily respects
your time
and doesn't filter retail's reality
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ALTO US Announces Appointment of
New COO, Board Members
New leadership brings diverse experience,
guidance, and direction to the ALTO team
MIAMI, FL – ALTO US, an innovative technology provider in the
retail and supply-chain asset protection industry, has announced the appointment
of a new chief operating officer and two new board members, bringing diverse
experience, and exciting new guidance and direction to the ALTO team.
Ray Adams has been named as ALTO Alliance Chief Operating Officer (COO).
Ray Adams
most recently served as senior vice president of retail operations, strategy,
and analytics for the sales and marketing firm Acosta. He has also held
leadership positions with increasing responsibilities at companies such as
Mattel where he served as director of strategic planning, MOSAID as director of
strategic planning and development, director of performance excellence and
customer quality at TXU energy, and other U.S. and internationally-based
positions with the Boston Consulting Group, KPMG, and Bennett Brooks among
others.
Ray holds an MBA from the Wharton School (UPenn), a Master of Engineering from
Imperial College London, and is a Fellow of the Institute of Chartered
Accountants in England and Wales (ICAEW).
ALTO is also pleased to announce Bob Hull and Stefan Weitz as new board members.
Bob Hull is currently founder and CEO of Integrity Strategic Solutions, an
advisory services firm leveraging finance and business management expertise. He
was formerly chief financial officer at Lowes Home Improvement, where he served
for more than 17 years. He holds a Bachelor of Science in Accounting and a
Bachelor of Arts in Business Administration and Management from the University
of North Carolina at Charlotte.
Stefan Weitz is currently founder and managing director at Indefinite Horizon,
LLC, a holding and investment company. He was formerly at Microsoft where he was
one of the founding members of the Bing search engine and built other products
and services used by over 1 billion people during his 18 years there. He most
recently was Executive Vice President at Radial, Inc. where he led technology
and product. He holds a Master of Arts in Political Science and Physics from
Gonzaga University.
Karl Langhorst, ALTO’s EVP Operations said, “I am pleased to welcome Ray, Bob, &
Stefan to the ALTO U.S. team. Their extensive experience mirrors the innovative
and diverse business expertise that ALTO is committed to delivering to our
client partners.”
About ALTO US
ALTO is a technology-based solutions provider who has developed a unique model
that improves enterprises profits by leveraging data, processes and people to
reduce shrinkage, to increase productivity and to improve logistics operational
efficiency. www.alto.us. |
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Retail & Hospitality ISAC Announces New Board
Membersfrom Gap Inc., Hyatt and PVH Corp.
 April
12, 2019- Washington, DC— The
Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC)
announced new additions to its Board of Directors: Adam Hirsch, senior vice
president and head of information security for PVH Corp.; Andy Caspersen, chief
information security officer (CISO) for Gap, Inc.; and Benjamin Vaughn, vice
president and CISO for Hyatt.
 “We
welcome our new board members who represent our ever-expanding community in the
hospitality and retail industries,” said Suzie Squier, president of the RH-ISAC.
“As a membership organization, the RH-ISAC relies on its Board of Directors to
contribute their strategic guidance in the planning and prioritization of
objectives and activities that position us as the information sharing and
analysis center of the retail and hospitality industries.”
Gap Inc. is a founding member of RH-ISAC. Andy joined Gap Inc. in 2019 and
brings more than two decades of experience to Gap Inc., including security
leadership positions at major financial institutions and advising Fortune 500
companies on cybersecurity matters. Most recently, he was part of Ernst &
Young’s cybersecurity advisory practice. Prior to that, he served as the first
chief information security and privacy officer for Charles Schwab Corporation.
Andy began his career in security at Price Waterhouse LLP.
 Hyatt
has been a member of the RH-ISAC since 2016, including participation in the
Gaming and Hospitality Cybersecurity Alliance since its inception. The Hyatt
Cyber Security team is committed to proactive intelligence and information
sharing to improve capabilities and mitigate risks to the industry. With more
than 20 years of experience in the information security and physical security
fields, Benjamin is known as an eloquent advocate for increased awareness of
transnational terrorist and advanced persistent threat actors in enterprise
computing environments. Prior to Hyatt, he worked in the physical and cyber
security functions at United Airlines for 13 years. He is a previous alternate
board member and founding member of Aviation ISAC.
 PVH
Corp. has been a member of the RH-ISAC since 2015 and is committed to sharing
best practices and threat information to proactively support retailers. With 18
years of experience in the security industry, Adam has worked in information
security leadership roles in retail apparel, international banking and
professional services firms, and currently at PVH Corp. Prior to that, Adam
worked for KPMG US where oversaw the security architecture and incident response
teams for KPMG’s internal security group.
About RH-ISAC
Formed in 2014, the Retail & Hospitality Information Sharing and Analysis Center
(RH-ISAC) operates as the trusted community for sharing sector-specific cyber
security information and intelligence. The RH-ISAC connects information security
teams at the strategic, operational and tactical levels to work together on
issues and challenges, to share practices and insights, and to benchmark among
each other – all with the goal of building better security for the retail and
hospitality industries through collaboration. RH-ISAC currently serves retail,
hotels, restaurants, gaming and other consumer-facing entities.
EU Regulators Face GDPR Avalanche
Countries with the highest number of privacy breach notifications received
since May 25, 2018.
European regulators
are struggling to keep up with the big increase in corporate data breach
notifications since the European Union privacy law took effect last May.
Faced with the threat of high fines for noncompliance, companies that do
business in the EU appear to be playing it safe and notifying authorities of
many minor events that might not be subject to the rules.
The number of breach reports that European authorities receive from companies,
combined with consumer data protection complaints, have risen 40% to 60% since
May 2018.
cmail20.com
Ethics guidelines for trustworthy AI published by
European Commission
The European Commission’s High-Level Expert Group on AI has published its
Ethics Guidelines for Trustworthy AI, which sets out seven key
requirements to ensure that artificial intelligence systems are lawful, ethical,
and robust from both a technical and social perspective, and warns specifically
of critical concerns about biometric identification.
The 41-page document was composed based on the first draft guidelines published
in December, 2018, and more than 500 comments received during open consultation.
It presents chapters on the foundations of trustworthy AI, realizing trustworthy
AI, and assessing trustworthy AI, which set out a framework taking in the
ethical principles of respect for human autonomy, prevention of harm, fairness,
and explainability, along with the seven key requirements.
In a section on “(e)xamples of critical concerns raised by AI,” the
identification and tracking of individuals is specifically addressed.
biometricupdate.com
Co's
Finally Recognizing Cyber as Critical Enterprise
Risk
More Clients Buying Cyber Coverage: Marsh
Property Insurers No Longer Willing to Cover Business Interruptions
Five years ago, not many U.S. companies were buying
cyber insurance. Part of the problem was they had a hard time quantifying
how large a risk they faced. And the cost-benefit associated with transferring
the exposure to insurers wasn’t clear.
The number of all Marsh U.S. clients buying cyber insurance doubled to 38% in
2018 from 19% in 2014, according to the firm’s
Cyber Insurance Trends report.
Marsh’s customers are also purchasing policies with higher limits — average
limits purchased by its U.S. clients rose 11% in 2018, to $20.9 million. Among
companies with more than $1 billion in revenue, the average limit increased by
more than 25%, to $62.4 million.
Why are more organizations buying coverage? For one, Marsh says, insurers are
more carefully circumscribing property, casualty, and cyber insurance policies.
“Property insurers, for example, are generally no longer willing to provide
coverage for business interruptions caused by network intrusions,” according to
the Marsh report. “Those losses are increasingly expected to be covered under
cyber policies.”
Second, according to Marsh, industries like manufacturing and logistics are
finally getting onboard, in the wake of the severe economic and operational
disruptions caused by the 2017 WannaCry and NotPetya malware attacks. Those
threats, coupled with high-profile ransomware incidents “have made clear that
cyber threats have evolved ... to now include business and supply chain
disruption,” Marsh said.
However, the fastest-growing segment of cyber insurance clients has been those
industries most at risk of data breaches and thefts. Purchases grew the most
among hospitality and gaming (67%) and education (34%) organizations in 2018.
“Recent events have demonstrated that the significant amount of [personally
identifiable information] held by these companies makes them attractive targets
for cyber-attackers, and thus vulnerable to significant losses and liability
costs,” according to Marsh.
A Buyers Market? The good news is that pricing is staying close to flat.
“Pricing ... remains competitive thanks to a commensurate increase in supply,”
according to Marsh. In the fourth quarter of 2018, average pricing for cyber
insurance coverage actually fell by 0.6%, the insurer said.
While the cyber insurance purchasing trends suggest organizations are finally
recognizing the need to view cyber as a critical enterprise risk and to
understand the scope and value of their cyber-risk exposures, there is still
plenty of uncertainty in cyber coverage.
cfo.com
SAST Hosts First Live Hackathon at ISC West
Security and Safety Things (SAST)
A Bosch IoT startup, hosted the first-ever live hackathon at ISC West on the
10th and 11th of April in the Sands Expo Center, Las Vegas. The two-day event
featured three teams racing against the clock to create the most deployable
application for an American football stadium using the new Security and Safety
things system, SAST OS (Operating system).
Teams were provided with Google pixel phones, reference cameras and appropriate
APIs and development kits, including a video API, control API and a web server
API. From there, they were tasked with developing creative solutions that would
inspire new use cases and generate business insights, through the use of SAST
OS. Submissions were reviewed by Jim Coleman, Convergint; Staffan Grundström,
Securitas; and Markus Berger-de León, Partner McKinsey & Company.
The goal of the challenge was to develop apps, but also to show the industry how
easy apps and solutions can be developed using SAST OS. Furthermore, the
hackathon provided valuable feedback that will impact future development of SAST
OS and the software development environment.
SAST believes that the ecosystems and framework they have created will soon be a
powerful standard for developers, integrators and hardware manufacturers alike.
The hackathon showcased the ease of use of the system overall, and will act as a
starting point for future innovations / developments.
The SAST OS promise: Executable apps within two days
sast.io
Bill introduced in U.S. Congress to regulate
machine learning algorithms
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By the Numbers: How False Declines Cost Merchants
Now and in the Future
In December of 2018, Riskifed commissioned a survey of 5,000 individuals, 18
years and older, across all 50 states, Puerto Rico, and Washington, D.C. We
asked more than 30 questions, covering everything from how online purchases are
made and on what devices, to consumer experiences with fraud and declines, to
cart abandonment and merchant loyalty. While the survey had some far-reaching
implications (which can be
read here), the results also tell a serious story about the costs of false
declines.
In total, the survey results highlight why it’s so important for merchants to be
aggressive in approving good orders and avoiding fraud. Incorrectly declined
shoppers are quick to move to a competitor and hesitant to return to the
declining merchant. While it’s understandable that merchants are cautious about
approvals for fear of fraud, the flip side—turning away hard-won customers—is at
least as damaging.
That double-edged sword means merchants need to be as accurate as possible in
their decisions. Failing to do so usually means declining good customers, which
has long-term implications for e-commerce merchants.
Perhaps the biggest conclusion from all this data is that while it’s never been
easier to be a consumer, it’s never been harder to be a merchant. As shoppers
take advantage of seemingly endless purchase and fulfillment options, the
divergence from the traditional route imposes enormous new pressures on
merchants—in staffing, logistics, internal systems and, of course, fraud.
Read more:
cardnotpresent.com
Amazon is Listening to Alexa Voice Recordings to
Improve Algorithms
Ace Hardware Rolls Out E-Commerce Delivery
Service
Wayfair kicks off Way Day online sales event with
road trip
Better B2B eCommerce More Important Than Price:
Survey
Can Digital ID Keep Up With Online Liquor’s Sales
Boom?
Younger Generations Embracing E-Gift Cards |
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College Park, MD: Police Officer fires on ORC Suspect's car
as it attempts to run her down
Authorities say a police officer in a suburb of Washington, D.C., didn't wound
anyone when she fired her weapon at an approaching car carrying suspected
shoplifters. Prince George's County Police Chief Hank Stawinski told reporters
that the shooting happened Thursday after the officer tried to confront the
suspects outside a Home Depot store in College Park, Maryland. The Washington
Post reports the officer had followed two people out of the store after a
manager reported them stealing hundreds of dollars in merchandise. Police
department spokeswoman Jennifer Donelan said the officer feared for her life
when the car, carrying two suspects and a third person, started coming toward
her.
cbslocal.com
Tulsa, OK: Bakery Owner busted for stealing
ingredients from Sam’s Club
Since 2013, Libby Morley has owned ‘OK Cookie Momster’ in Tulsa, but now she’s
accused of stealing products to help fuel her business. An affidavit obtained by
KJRH, an employee at Sam’s Club noticed Morley with 24 bottles of vanilla and
noted that she was acting suspicious. After checking inventory records, the club
told police that they did not sell 24 bottles of vanilla that week. Following an
internal investigation, authorities determined that there were several other
incidents where Morley did not pay for items.
From Oct. 8 through Nov. 12, the store alleges that Morley stole a total of 126
packages of butter, nine bags of chocolate chips, nine packages of cream cheese
and 24 bottles of vanilla. She was arrested on a complaint of felony larceny. “I
deny the allegations against me. This is a misunderstanding. I’m working to
clear my name,” Morley said in a statement.
kfor.com
Update: Sydney, AU: 8th person charged for
stealing more than $1M of baby formula, shipping it overseas' as part of
family-run syndicate
An eighth person has been charged over the theft of more than $1million worth of
baby formula. A 22-year-old woman was arrested at Sydney's Silverwater prison on
Thursday morning for allegedly stealing the formula and sending it overseas.
Seven other people - including four from the same family - have been arrested
since police seized 4,000 tins of formula during raids on two northwest Sydney
homes in August. The gang allegedly used a network of thieves who delivered the
goods to locations in Carlingford before it was sold overseas. The 22-year-old
woman will face Parramatta Local Court later on Friday charged with 10 counts of
larceny and participating in a criminal group - contribute to a criminal
activity. A 31-year-old man from the same family was arrested at Sydney Airport
after he arrived on a flight from China.
dailymail.co.uk
Jamaica: Pawnshop’s Top Employee busted for
connection to stolen goods and Gang Activity
The former employee in question, Ricardo Serju, was arrested along with his
co-worker Jermaine Stewart in December 2017. Both are charged with knowingly
providing a benefit to a criminal organization and facilitating serious offences
by a criminal organization. According to a former member of the gang, who was
the first witness in the trial, he and other members of the gang took stolen
items to the pawnshop and the transactions were done by both men, who he claimed
knew that the items were stolen.
jamaicaobserver.com
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Shootings, Bombings & Deaths
Philadelphia, PA: Man was found shot to death
inside a C-Store
It happened around 4:45 p.m. Thursday on the 5500 block of Torresdale Avenue.
Responding officers found the 23-year-old man with a gunshot wound to the head.
He was later pronounced dead. No arrests have been made. This shooting occurred
five blocks away from an auto body shop where a mechanic was struck and killed
by a stray bullet almost two hours earlier.
6abc.com
Philadelphia, PA: Mechanic working at family's
shop killed by stray bullet
A mechanic working on a car at his family's auto body shop in Philadelphia was
killed when a stray bullet struck him in the stomach, police said. It happened
around 3 p.m. Thursday on the 4800 block of Benner Street in the Wissinoming
section of the city. Police said two rival groups fighting over drugs fired at
least 15 shots on the block. The victim, identified as 56-year-old Michael Gleba,
was not involved in the shootout, but was working nearby.
6abc.com
Los Angeles, CA: One killed and three injured in
shooting at Nipsey Hussle funeral procession
One person was killed and another three injured in a shooting during Nipsey
Hussle's funeral procession in Los Angeles on Thursday evening. The procession
began after a Celebration of Life memorial service at nearby Staples Center,
with fans lining the streets to catch a glimpse of the hearse carrying the body
of the slain rapper. But things took a violent turn when a shooting took place
at 103rd Street and Main Street, with suspects in a car opening fire on three
African-American men and one African-American woman between the ages of 30 and
50. It's unclear at this point which of the victims died. Los Angeles police
Chief Michel Moore tweeted about the shooting, and added in his message: "We
must stop this senseless violence."
music-news.com
Clearfield, UT: Family speaks after man punched
by Gas Station Owner dies
A
man who was punched in the face by a Chevron store owner died after suffering a
severe head injury. Police have identified the victim as 39-year-old Layton
resident, Brandon Stufflebean. Police said Stufflebean was at the Chevron in
Clearfield when he and the store owner got into an argument over the purchase of
a fountain drink Wednesday afternoon. “The detective that I talked to on the
phone said there was an altercation, there was a lot of verbal arguments and my
brother kind of got huffy and stepped close to him quick,” said Brandon’s
sister, Brenda Stufflebean as she stood outside the hospital where he brother
died.
Police said the store owner punched Brandon once in the face, he was taken to a
nearby hospital in extremely critical condition. “They [doctors] said when he
hit the back of his head it caused so much brain damage that it was
irreversible,” Brenda described her brother’s condition as she choked back
tears. Brenda said the family had to take Brandon off of life support Thursday
afternoon.
fox13now.com
Arvada, CO: Walmart receipt helped nab teen
suspects in ‘chemical bomb’ attack on Arvada Police Officer
More
details have been released in the "chemical bomb" attack that injured an Arvada
police officer last weekend. An arrest affidavit released Thursday afternoon
describes the night of the alleged assault in detail. According to the document,
the officer came under attack while investigating a report of street signs
strewn across the road. The affidavit said that the officer was injured after he
noticed a plastic bottle laying on the ground near the signs, which were strung
together with saran wrap, creating a "barricade" across the road.
As the officer investigated, someone running a short distance away shouted a
profanity and the officer said another bottle was thrown in his direction. That
bottle started "shrinking and releasing 'a ton' of white colored smoke," the
affidavit states. Both the caller and the officer reported smelling chlorine;
what is believed to be a chemical bomb eventually caused the officer to pass
out. Backup officers called an ambulance, the Officer was diagnosed with
sustaining a chlorine gas exposure.
A Walmart receipt discovered in the field eventually led to the teenagers'
arrests. The receipt found by officers listed several items that are used to
make a chemical bomb that were also found at the scene.
Surveillance video from the Walmart placed the teens at the store purchasing
those items. Dawson, Koch, McCann, Ulmer and the unidentified juvenile were all
eventually taken into custody.
kdvr.com
Salt Lake City: Shots fired outside Trolley
Square Mall
A person suspected of shooting a gun near a mall in downtown Salt Lake City was
still on the loose Thursday evening. Although Salt Lake police said it looked
like the gun was fired into the air after a fight across the street from Trolley
Square Mall, the police used a lot of resources to respond. “Having more and
more incidents like these in the downtown area is a little alarming,” said John
Davis, who lives and works in downtown Salt Lake. said they make sure they have
enough staff to safely contain the situation. Det. Greg Wilking said, Trolley
Square was locked down, everyone in Whole Foods had to shelter in place while
police looked for the shooter.
kutv.com
North Charleston, SC: Suspect arrested in the
February shooting
at Northwoods Mall
Matthew C. James, 18, was arrested after a brief standoff. James is in jail,
charged with four counts of attempted murder. Police say that James on the
afternoon of Feb. 22 saw a group of individuals walk inside the Champs Sports
store inside the mall, then pulled a gun and immediately began shooting. No one
was injured in the initial round of gunfire, and the gunman left the store
immediately after the shooting, according to police.
abcnews4.com
Robberies, Incidents & Thefts
College
Station, TX: Houston man charged in the $90,000 theft
at Kay’s Jewelers in the Post Oak Mall
A Houston man is one of three suspects charged for two thefts at a Post Oak Mall
jewelry store. Lorenzo Lee Moore, 21, was taken into custody Monday. Moore was
arrested in Walker County last week. Authorities say he was an accomplice to a
robbery at Kay Jewelers at Post Oak Mall in January. Moore and two other men are
accused stealing 13 diamond pieces valued at around $90,000. Trevione Terry and
Damarcus Carter were also charged in the theft.
kbtx.com
New Haven, CT: Man Charged with Committing 7
Robberies and a Carjacking Last Summer
 An
eight-count superseding indictment, which was returned on April 3, adds seven
counts of interference with commerce by robbery and alleges that Smith robbed
the Price Chopper in Bristol on July 27; the Price Chopper in Southington on
September 4; the U-Haul Moving and Storage in Hartford on September 5; the Home
Depot in Bloomfield on September 15; the Lowe’s Home Improvement in South
Windsor on September 16; the Days Inn in Windsor Locks on September 18, and the
U-Haul Moving and Storage in Hartford on September 19. The charge of carjacking
carries a maximum term of imprisonment of 15 years, and the charge of
interference with commerce by robbery carries a maximum term of imprisonment of
20 years on each count.
justice.gov
Orland, CA: C-Store hit by Armed Robbers twice in span of
3 Hours
Akron, OH: Man indicted on charges that he robbed eight
businesses in Akron or Cuyahoga Falls
Toms River, NJ: Man Charged In 3 Robberies, Including 2 In
One Night
Essex County, New Jersey, Man Admits Stealing $1.9 Million
in Food Stamp Benefits
Counterfeit
Manilla, Philippians: Philippine National Police destroy
over $1.2M in Counterfeit goods; largest seizure in 2018
Sentencings
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•
Boost Mobile – Statesville, NC – Armed Robbery
•
C-Store – Brooklyn, NY – Robbery/ Assault
•
C-Store – Eustis, FL – Armed Robbery
•
C-Store – Hickory, NC – Armed Robbery
•
C-Store – Orland, CA – Armed Robbery
•
C-Store – Portage County, WI – Armed Robbery
•
C-Store – Amarillo, TX – Armed Robbery
•
Camera Shop – Santa Rosa, CA – Armed Robbery
•
Clothing – Cedar Rapids, IA – Burglary
•
Dollar General – Pueblo County, CO – Robbery
•
Family Dollar – Youngstown, OH – Robbery
•
Gas Station – Kent, WA – Armed Robbery
•
Gas Station – Opelika, AL – Armed Robbery
•
Home Depot – College Station, MD – Robbery
•
Jewelry – Franklin County, PA - Robbery
•
Jewelry – Little Rock, AR – Armed Robbery
•
Liquor – Manchester, NH – Robbery
•
Restaurant – Paterson, NJ – Armed Robbery / employee shot,
wounded
|
Daily
Totals:
• 17
robberies
•
1 burglary
•
1 shooting
•
0 killed |
|
Weekly
Totals:
• 105
robberies
•
19 burglaries
•
5 shootings
•
2 killed |
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Ramon Jara
promoted Regional LP Director for Ross Stores, Inc. |
 |
Erin Dugan
promoted to District AP Specialist for Harris Teeter |
 |
David Branum, CFI
named Regional LP Manager for Burkes Outlet |
| Jamel Washington
promoted to Loss Prevention Manager for Penske Logistics |
|
|
Submit Your New Hires/Promotions
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District Loss Prevention Manager
Eastern PA/NJ The District Loss
Prevention Manager ensures shrinkage control and improves safety in the stores
through proper investigation and training. This position is responsible to
provide feedback, guidance and protection for our Team Leaders and Associates.
This role has oversight and responsibility for approximately 15-20 store
locations... |
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Corporate Investigations Supervisor
Irving, TX
The Corporate Investigations Supervisor provides
leadership and direction to the Corporate Investigators by overseeing
investigative processes and work flow. This position is responsible for
maintaining consistent execution of processes and support leading to recovery
and litigation. The Investigations Supervisor motivates and model’s efficiency,
effectiveness and productivity with our team, department and company while
providing feedback and guidance on both investigations and development... |
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Manager, Regional Asset Protection
Bay Area/San Francisco, CA
You will be accountable for execution of asset
protection programs within an assigned geographical area. You will be key in
assessing and reporting AP vulnerabilities, developing strategies to address
vulnerabilities, have a high attention to detail and use critical thinking and
good judgement to help make decisions and formulate solutions to work-related
concerns... |
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Manager, Regional Asset Protection
Denver, CO
You will be accountable for execution of asset
protection programs within an assigned geographical area. You will be key in
assessing and reporting AP vulnerabilities, developing strategies to address
vulnerabilities, have a high attention to detail and use critical thinking and
good judgement to help make decisions and formulate solutions to work-related
concerns... |
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Regional Asset Protection Manager
Mid-Atlantic Region
The successful candidate will be responsible for the
management of the Asset Protection function in their assigned area. Guide the
implementation and training of Asset Protection programs, enforcement of
policies and procedures, auditing, investigations and directing of shrink
reduction efforts... |
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Manager, Asset Protection Fraud & Investigations
Westchester, IL
The Manager of Asset Protection Fraud and
Investigations is responsible for the global enterprise hybrid -ecommerce,
digital product and traditional fraud investigation program. Primary
responsibilities include conduct and manage analytically driven fraud and loss
investigations, evolve fraud mitigation platforms and initiatives; manage a team
of ecommerce analysts and internal investigators, maintain case management and
financial fraud reporting metrics... |
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AP Supervisor
Middleton, WI
An individual who is committed to safeguarding the
assets of our brand through the education and training of associates,
implementation of effective policies and the leveraging of existing and new
technology.
This position will be responsible for:
● Maintaining the safety and security and overseeing the Asset Protection
offices at our Middleton and DeForest campuses... |
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Regional Investigator
Westlake Village, CA
This Regional Investigator will support Guitar
Center’s largest region of stores while influencing and partnering with field
leadership across districts and working closely with seasoned AP leaders. Under
new leadership, the role of Regional Investigator will have the opportunity to
contribute to redefining the department enterprise wide while building their own
LP/AP skills... |
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Area Loss Prevention Specialist
San Francisco Bay Area
We are currently looking for an Area Loss Prevention
Specialist to join our team in San Francisco Bay Area. This position is
responsible for conducting employee investigations, responding to and providing
guidance during critical incidents, and assessing new/current retail store
locations... |
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Area Loss Prevention Manager
New York/New Jersey/Pennsylvania
Our Area Loss Prevention Managers ensure safe and
secure stores through the objective identification of loss and risk
opportunities. Our Area Loss Prevention Managers plan and prioritize to provide
an optimal customer experience to their portfolio of stores. They thrive on
supporting and building high performance teams that execute with excellence... |
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Area Loss Prevention Manager
Northern California
Our Area Loss Prevention Managers ensure safe and
secure stores through the objective identification of loss and risk
opportunities. Our Area Loss Prevention Managers plan and prioritize to provide
an optimal customer experience to their portfolio of stores. They thrive on
supporting and building high performance teams that execute with excellence... |
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Area Loss Prevention Manager -
Seattle, Portland or Salt Lake City
Seattle WA, Portland OR, Salt Lake City UT
Our Area Loss Prevention Managers ensure safe and
secure stores through the objective identification of loss and risk
opportunities. Our Area Loss Prevention Managers plan and prioritize to provide
an optimal customer experience to their portfolio of stores... |
Field Manager, Asset Protection (Northeast & Midwest)
New York, NY| Poughkeepsie, NY | Parsippany, NJ
Recruiting a Field Manager, Asset Protection to support our Northeast & Midwest
HD Supply Construction & Industrial locations. This role will be based in the
Greater New York area... |
Featured Jobs
|
JOB TITLE |
COMPANY |
CITY/STATE |
DATE
ADDED |
Senior Vice President |
|
SVP Asset Protection |
Burlington Stores |
Burlington, NJ |
Feb. 25 |
Vice President |
|
VP, Information Security Officer |
DSW Inc. |
Columbus, OH |
March 4 |
|
VP, Security |
Fox |
Los Angeles, CA |
April 1 |
|
VP Risk Management |
Simon Property Group |
Indianapolis,
IN |
Feb. 25 |
|
VP of Information Technology |
Victra |
Raleigh, NC |
April 2 |
|
VP Loss
Prevention |
Williams-Sonoma Inc. |
San Francisco, CA |
April 4 |
Senior Director |
|
Global Sr. Dir. of Information Security and Risk
Management |
Coty |
New York, NY |
March 1 |
|
Sr. Dir. Internal Audit & Compliance |
Genuine Parts Company |
Atlanta, GA |
March 8 |
|
Sr. Dir. of Global Digital LP & Fraud |
Nike |
Beaverton, OR |
Jan. 29 |
|
Sr. Dir. Risk Ingelligence, Global Security |
WalMart |
Bentonville, AR |
March 21 |
Director |
|
Dir. Corp Security Investigations & Compliance |
Avis Budget Group |
Parsippany, NJ |
April 2 |
|
Dir. of Risk Management |
Bass Pro Shops |
Springfield, MO |
March 20 |
|
Dir. Loss
Prevention |
BMC |
Raleigh, NC |
April 2 |
|
Dir. Asset Protection |
Dollar General |
Goodlettsville, TN |
March 18 |
|
Dir., Inventory Accounting |
Dollar Tree |
Virginia |
Jan. 14 |
|
Dir. Distribution Asset Protection |
Dollar Tree |
Chesapeake,
VA |
Nov. 29 |
|
Dir., Global Partner & Fraud Ops |
eBay |
Austin, TX |
Feb. 6 |
|
Program Dir. of Loss Prevention |
Goodwill of the
Finger Lakes |
Rochester, NY |
March 18 |
|
Dir. of Risk Management |
Kum & Go |
Des Moines, IA |
March 8 |
|
Dir. Store Operations - Inventory Management |
LensCrafters |
Mason, OH |
Feb. 14 |
|
Dir. Asset Protection (Investigations) |
Luxottica |
Mason, OH |
March 13 |
|
Dir. Operations |
Macy's |
San Francisco, CA |
April 2 |
|
Dir. Loss Prevention |
Movado Group |
Moonachie, NJ |
Jan. 28 |
|
Dir. Loss Control |
Murphy USA |
El Dorado, AR |
Jan. 22 |
|
Dir. of Security Operations |
Neiman Marcus Group |
Irving, TX |
April 2 |
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Dir. Security Operations |
Netflix |
Los Angeles, CA |
March 27 |
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Dir. of IT Security |
Peets Coffee |
Emeryville, CA |
Jan. 22 |
|
Dir. LP Business Intelligence |
Ross Stores |
Dublin, CA |
March 6 |
|
Dir. Ross Investigations & Safety Center |
Ross Stores |
Dublin, CA |
Nov. 29 |
|
Dir. Internal Audit - IT |
Tapestry |
New York, NY |
Jan. 29 |
|
Dir. Global Security and Safety |
Visa |
New York, NY |
Feb. 25 |
|
Dir.Corporate Security |
WestRock |
Atlanta, GA |
April 1 |
Corporate/Senior Manager |
|
Mgr.| Corporate Investigations - Retail Business
Service |
Ahold Delhaize USA |
Salisbury, NC |
July 17 |
|
Corporate Security Mgr.
|
Benjamin Moore |
Montvale, NJ |
March 20 |
|
Senior Mgr. Asset Protection |
Taco Bell |
Irvine, CA |
March 11 |
|
Program Mgr. Corporate Security Operations |
WeWork |
New York |
April 3 |
|
Mgr. Emergency Management & Planning, Global Safety &
Security |
WeWork |
New York, NY |
March 12 |
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View Featured
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JOB TITLE |
COMPANY |
CITY/STATE |
| |
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LP Specialist |
Amazon |
Fresno, CA |
|
LP Market Manager |
Burkes Outlet |
Dallas, TX |
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Retail Store LP Manager |
Dick's Sporting Goods |
Lombard, IL |
|
AP Specialist |
Home Depot |
Tampa, FL |
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AP Specialist |
Home Depot |
Los Angeles, CA |
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AP Specialist |
Home Depot |
Birmingham, AL |
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AP Specialist |
Home Depot |
Panama City, FL |
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Global Security Senior Manager |
JCPenney |
Dallas, TX |
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LP Supervisor |
Kohl's |
Houston, TX |
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Corporate Investigator |
Kohl's |
Menomonee Falls, WI |
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District AP Manager |
Lowe's |
Parkville, MD |
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AP Team Lead |
Luxottica |
Lockbourne, OH |
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AP/LP Manager |
Macy's |
Manhasset, NY |
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ORC Lead Investigator |
PetSmart |
Phoenix, AZ |
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AP District Leader |
Rite Aid |
Bakersfield, CA |
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LP/AP Investigator |
Saks Fifth Avenue |
Boston, MA |
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LP Investigator |
The RealReal |
Perth Amboy, NJ |
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Security Project Manager |
Verizon |
Irving, TX |
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AP ASM Complex Store |
Walmart |
Orlando, FL |
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AP ASM Complex Store |
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Bayonne, NJ |
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AP ASM Complex Store |
Walmart |
Charlotte, NC |
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AP ASM |
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Tomball, TX |
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Being engaged in the business of your retailer is a critical element for every
Loss Prevention executive. For decades, our industry has often been accused of
being silo'ed and separate from the operators and the merchants. This
separateness in many cases ultimately leads to a disconnect, a sense that we
aren't part of the team. Which in actuality, regardless of your performance, it
can lead to your job being eliminated or just you being replaced with someone
new. So the real question is: How do you become engaged in the business and
truly add value to the company's success beyond reducing shrink? And then having
the courage to go make it happen. We all tend to stay in our comfort zones and
remain safe. At least that's what we think. But at the end of the day, it's that
comfort zone that can actually increase your risk. So the next time you're in a
corporate meeting or traveling stores with your operators or merchants, go
beyond with your comments and opinions – take a risk – add some value – help
them run the business – you might be surprised.
Just a Thought,
Gus
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