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4/3/19

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CIS Security Solutions Awards LPC Scholarships for 2019!

Thank you to the 157 applicants who sent in their applications. After receiving so many applications for the LPC Scholarship, CIS Security Solutions, in partnership with the Loss Prevention Foundation, has decided to award 4 additional winners, for a total of 7 scholarships.

The Winners Are:

William Penn
Gap

Misty Davis
Ulta

Kaitlin Cox
Bloomingdale’s

Claudia Melano
Nordstrom

Michael Rubino
Village Supermarkets

James Partin
Von Maur

Cem Colpan
Gucci

Congratulations to all of you, and thank you for your continued service to the Loss Prevention Community. We look forward to seeing LPC on the end of your name.

- Peter Morello, President

- Donna Carey, VP-Marketing & Inside Sales

Elliot Cohen Named Senior VP of Business Development for ADT
ADT (NYSE: ADT), a leading provider of monitored security and interactive home and business automation solutions in the United States and Canada, today announced the appointment of Elliot Cohen in the newly created role of Senior Vice President of Business Development, effective immediately.

Cohen brings more than 20 years of experience in technology, real estate and ve

nture capital. In 2011, he founded Citymaps, a leading global B2C and B2B mapping application, which was acquired by TripAdvisor in 2016. Subsequent to the sale of Citymaps, he joined TripAdvisor as vice president, consumer product and general manager of Citymaps. In addition, Cohen is an active Board Advisor and angel investor to a number of technology firms. Cohen is a graduate of Cornell University where he earned a Bachelor of Science in Urban Planning and received his MBA in Real Estate and Finance from Columbia Business School. Congratulations, Elliot! Read more

See All the Executives 'Moving Up' Here

Submit Your New Corporate Hires/Promotions or New Position

Facial-Recognition Compliance Is Anyone’s Guess
Lawmakers Weigh Limits on Facial-Recognition Technology
Federal and state lawmakers have proposed a flurry of regulations to restrict the use of facial recognition, but the bills under consideration, some of them conflicting or unclear, have left technology leaders with questions about how to comply.

The proposals focus on protecting consumer privacy and limiting how organizations can collect, store and use facial biometric data.

Some of the bills under consideration threaten to quash a technology still in its infancy, said Daniel Castro, vice president of the Information Technology and Innovation Foundation, a Washington-based think tank. “It’s a new technology that people aren’t familiar with and the result is that lawmakers are jumping the gun and proposing bad policies,” he said.

Some of the laws aim to extend privacy to public places, a difficult notion to implement, said Anson Fong, chief information security officer at Los Angeles World Airports, which operates Los Angeles International Airport. The airport is in the final testing stages for deploying facial-recognition technology, which is expected to help improve the speed and security of the check-in process, Mr. Fong said.

Lawmakers in Washington state have proposed opposing bills. One calls for a moratorium on government use of facial recognition until acceptable uses are defined and the technology is deemed accurate. A less restrictive proposal, called the Washington Privacy Act, would require companies to obtain consent before deploying facial-recognition services and have a “meaningful human review” process before profiling consumers. Neither bill specifies who would be in charge of the reviews.

The state of Massachusetts and the city of San Francisco are considering proposals to ban or limit the use of the technology. In March, Sens. Brian Schatz (D., Hawaii) and Roy Blunt (R., Mo.) introduced a bill requiring companies to notify individuals when facial recognition is being used, such as in a place of business, and to have third parties test the technology before it is implemented to address accuracy and bias issues.

Illinois, which enacted its Biometric Information Privacy Act in 2008, requires companies to get consent before collecting data such as fingerprints and face scans, and secure the resulting information. Dozens of lawsuits have been filed in the state in recent years against companies that collect and use biometric data. WSJ Pro Cybersecurity

Online shopping officially overtakes brick-and-mortar retail for the first time ever
Online shopping led by Amazon hit a new milestone in February. The total market share of “non-store,” or online U.S. retail sales was higher than general sales for the first time in history, according to a report from the Commerce Department this week.

“The days of the internet and online shopping being ‘just a fad’ have come a long way over the years, but February’s Retail Sales report (released Monday) highlighted another of many major milestones that the growth of online shopping has reached over the years,” said Paul Hickey, co-founder or Bespoke Investment Group.

The online sector, referred to as “clicks,” has been slowly eating up market share in the past two decades. Its total rose from below 5 percent in the late 1990s, to about 12 percent in 2019, according to the Commerce Department. In February, online sales narrowly beat brick-and-mortar, or “bricks.” Non-store retail sales last month accounted for 11.813 percent of the total, compared with 11.807 percent for general merchandise. To be sure, brick-and-mortar sales are higher when including other categories such as auto and restaurant sales.

“Amazon Prime has been a big driver because people don’t think about shipping anymore — that’s a big contributer,” Hickey told CNBC in a phone interview. “We’re seeing an overall a continuation of a trend that’s been going on for years now.” cnbc.com

A.T. Kearney: ‘Smaller scale’ retail M&A deals replace megadeals of years past
Mergers and acquisitions activity by retail and CPG companies is undergoing a significant shift as retailers focus on acquiring capabilities that enhance efficiency and agility rather than building economies of scale.

That’s according to a new report, “Fortifying Before the Storm,” from consulting firm A.T. Kearney, which predicts that, in 2019, smaller scale, strategic M&As will replace the megadeals of recent years. The trend will be driven by multiple factors, including cash at hand, divestiture of non-core assets of strategic companies, falling asset prices and an ongoing search for growth through category expansion and investment in adjacencies.

“We see 2019 as a critical year for CPG and retail companies seeking to fill in gaps in their portfolios—notably last-mile delivery, digital capabilities, and e-commerce.” chainstoreage.com

Deloitte CFO Signals Survey: CFOs Anticipating a Slowdown, but not a Recession
CFOs overwhelmingly expect a U.S. downturn by the end of 2020, with a slowdown seen as much more likely than a recession. Their expectations for growth in revenue, earnings, hiring and wages declined (only capital expenditure rose); all metrics sit below their two-year averages. Companies are using a variety of programs to promote diversity and inclusion; flexible work arrangements are the most common. prnewswire.com

McDonald’s reverses positions, won’t actively oppose minimum wage hikes
Every campaign (local, state or federal) to raise the minimum wage of hourly workers at the bottom of the pay scale in the U.S. has historically been met by protests from the business community over the potential side effects such actions might bring such as layoffs, higher prices to consumers and the demise of small businesses.

In today’s tight labor market, however, some of the very same companies and groups that have staunchly opposed raising minimums are now more willing to discuss the matter. McDonald’s, which has been a target of worker groups promoting a $15 an hour minimum, recently said it would stop engaging in a National Restaurant Association campaign to kill such efforts. It did argue, however, that a phased-in approach to raising the minimum wage would benefit both workers and employers, according to Politico. retailwire.com

Walgreens already angered store managers by slashing bonuses
Now it's cutting even more costs
Managers at Walgreens recently learned the company was cutting bonuses as part of a cost-saving plan. Now, the drugstore giant plans to cut back on information technology and additional spending, which could further complicate the jobs of managers who run the chain’s stores. chicagotribune.com

Cleveland wants to ban new dollar stores from the city
Dollar stores could become a thing of the past in Cleveland. City leaders introduced legislation that would keep new locations of Dollar Tree, Family Dollar, and Dollar General out of the city. The legislation includes several claims: The stores have little selection of fresh foods, but make it difficult for local full-service grocery stores to compete. They pay fewer workers at lower wages than grocery stores. wkyc.com

U.S. Retail Workers Lament Understaffing as their Biggest Frustration
New research reveals that understaffing is retail workers’ biggest frustration of working in the industry. Not only is this the biggest point of frustration, but over 80 percent of retail workers claim that more efficient management of stores and better forecasting would improve their job satisfaction.

By 2025, 66 percent of consumers expect there to be even fewer staff in stores and instead to encounter more automated processes, virtual assistants and virtual reality technology. Additionally, over 70 percent of retail employees agree that a pay-desk will no longer be the area in the store where the greatest value, advertising, or customer retention is provided.

“The retail industry is at a pivotal point in its evolution and one of the ripest arenas for artificial intelligence and predictive business models. We’re seeing how the physical, online and virtual worlds can intersect and create a beneficial consumer and employee experience." globenewswire.com

80% Of Retail Managers Blame High Turnover,
Understaffed Stores For Missing Goals
As many as 35% of employees between the ages of 18 and 25 think their work schedules are inconsistent, and more than 50% leave their jobs for this reason. Outdated scheduling methods, such as creating work schedules manually, can lead to lower employee retention, decreased performance and lost revenue.

In fact, more than 80% of retail managers believe that high employee turnover and understaffed stores make it difficult to hit their stores' goals, while employees admit to wasting 50% of their time at work when they don't have a well-structured schedule. retailtouchpoints.com

   Discover the four steps to alleviating subpar scheduling in this infographic, here.

The tough part of remote work
Remote work and working from home have grown exponentially with technological advances that support collaboration, faster internet speeds and a greater emphasis on work-life balance. Yet, working remotely can have some drawbacks, including loneliness, a feeling of disconnection and a lack of the spontaneous interactions that can result in ideas and breakthroughs. Product Hunt's Ryan Hoover says that, despite the hardships, there are ways to survive and thrive while working outside the office. linkedin.com

Office politics in the co-work era
The swelling ranks of U.S. workers serving as independent freelancers are swarming the shared office spaces of WeWork, Industrious and The Yard, while also spawning a new type of office politics, according to The Wall Street Journal. With 56.7 million Americans now freelancing, an increase of 7% since 2014, many are grappling with the unique social skills required to succeed in a co-working space. There are unspoken rules around personal space, protocols on when to communicate and issues around privacy and productivity that are tricky to navigate. linkedin.com

Confessions of a Professional Fake Shopper
"When desperate storeowners want to convince passersby to stop in, they hire fun, happy people to pose as shoppers. They’re actually out-of-work actors, retirees, and me." narratively.com

Boots store closures - 60,000 UK jobs 'at risk' after sudden US profit warning

If Trump closes Mexican border, supply chain impact would be 'devastating'

J.C. Penney's board bucks Fortune 500 trend with gender-balanced board

LinkedIn's Top Companies of 2019: Where the U.S. wants to work now

ASIS International’s Largest European Event ASIS Europe 2019 Breaks Records

Quarterly Results

GameStop Q4 U.S. comp's up 3.4%, global sales down 7.6%; full-year comp's up 1.8%, sales down 3.1%

HBC Q4 overall comp's down 1.4%, digital sales up 8.7%; full-year comp's down 0.2%
   Saks Fifth Avenue Q4 comp's up 3.9%
   DSG (Hudson's Bay, Lord & Taylor and Home Outfitters) Q4 comp's down 5.2%
   Saks OFF 5TH Q4 comp's down 2.1%

Signet Jewelers Q4 comp's down 2%, revenue down 6%; full-year comp's down 0.1%, revenue down 0.1%

Senior LP Job Postings Removed from Website

● Netflix - Director of Data Privacy and Security, Legal
● Albertsons - Director Corporate Safety
● Nike - Senior Manager Operations - LP North America
● The Walt Disney Company - Senior Analyst Global Intelligence

LPRC IMPACT 2019 Registration Now Open

Registration for IMPACT 2019, the conference 100% of retail attendees would recommend, is now open and FREE for all LPRC members.

IMPACT 2019, taking place Sep 30 - Oct 2 at the University of Florida, is a two-day event designed to help participants better understand how they can use research approaches to help reduce crime and loss, and increase sales. Each session is designed to provide value, education and participation.

Why attend the industry’s fastest growing conference?

● 100% of retail attendees would recommend
● Over 60 retail organizations represented
● 97% of attendees were satisfied with IMPACT 2018

Reserve your spot before May 15 for your chance to win a $200 VISA gift card!

Click here to register and to learn more about IMPACT 2019.

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and doesn't filter retail's reality

Retail & Hospitality ISAC: Information Sharing Program April 16th at Chicago Walgreens University

Walgreens VP & Global CISO, Jim Cameli, Invites Fellow & Potential Members For a Deep Dive Into the Issues We're All Wrestling With

For the strength of the pack is the wolf, and the strength of the wolf is the pack. - “The Law for the Wolves” by Rudyard Kipling

This is a favorite line of mine from Rudyard Kipling and one I truly believe sums up the value associated with being a member of the RH-ISAC. Our people, our companies, and our industries ALL become stronger through collaboration and information sharing. Furthermore. diversity within and across our memberships creates opportunities to build or improve threat intelligence, mitigation strategies, operational best practices.

Trust is key for the success of any information sharing program. RH-ISAC offers multiple platforms for our members to share information in a safe, secure, and trusted manner. At the same time. we believe it’s the face to face opportunities made possible through RH-ISAC which are perhaps the most powerful of benefit we offer. Put simply. shared human experiences are just as impactful and valuable as the information we choose to share.

Our team at Walgreens Boots Alliance has benefitted greatly from prior workshops held at other member companies, such as Target, TJX. and more. Now it’s our turn, and our team is proud to open our doors to both fellow and potential members for a deep dive into the issues with which we all likely wrestle. Our discussions will be interactive and led by practitioners; come prepared to share your experiences, ask questions, and offer new ideas!

No amount of money or resources can take the place of collaborating with and learning from those climbing the same mountains and charting this new frontier. No matter how big or how small a team, we all have something to share with and learn from each other.

If you’re in the Chicago area, please join us on April 16 at Walgreens University and help us continue strengthening the pack. rhisac.org

FBI falls short in notifying companies of breaches
The FBI needs to shore up its internal processes for notifying the victims of cyberattacks, according to a U.S. Justice Department inspector general’s report published Monday.

There are issues with the quality and completeness of the data stored in the FBI’s Cyber Guardian system — a tool for disseminating notifications after security breaches — reports Inspector General Michael E. Horowitz.

Many FBI agents tasked with responding to cybercrimes improperly handle the work associated with indexing the victims in the bureau’s system, a problem that could make it more difficult for hacked organizations to recover, according to the report. cyberscoop.com

Amazon’s role in co-sponsoring research on fairness in AI draws mixed reaction
Amazon has partnered with the taxpayer-funded National Science Foundation on a three-year, $20 million program to fund basic research into fairness in artificial intelligence systems, which are under increasing scrutiny as they spread in society and sometimes amplify existing biases.

Some researchers welcomed the move, suggesting it signals a growing awareness of the importance of this area of inquiry. Others raised concerns about Amazon’s participation, pointing to potential conflicts of interest for researchers who would scrutinize artificial intelligence technologies at both the company and its competitors. seattletimes.com

SEC ruling sets up potential legal clash between Amazon and shareholders over biometric sales
The U.S. Securities and Exchange Commission (SEC) has ruled that an Amazon shareholder’s proposal to release more information about the company’s use and sale of biometric facial recognition technology is appropriate, Compliance Week reports. biometricupdate.com

Panasonic piloting facial recognition payments at a FamilyMart store in Japan

90% of companies interested in crowdsourced cybersecurity programs

Women now almost a quarter of cyber security workforce

Private security companies see boom in industry because of shoplifting
Increased security presence at stores is 'the new normal'
More and more retailers across Winnipeg are turning to private security companies to help reduce shoplifting and threats against their staff. Winnipeg police and Manitoba Liquor and Lotteries have started to clamp down on brazen liquor thefts, but the shoplifting isn’t just happening there. Retail stores have seen an increase in shoplifting at both grocery and clothing stores.

“They have to do something to retain some sort of control and mitigate the liability as much as they can, without endangering their own staff,” said Impact Security president Ron D’Errico.

Some retailers believe drugs may have something to do with the increase in thefts and violence towards their staff.

The need for security guards is up 15 per cent compared to last year at Impact Security. The company expects that kind of growth to continue this year, as more private businesses look to reduce theft, and protect staff and customers from people under the influence of alcohol and drugs.

“We actually had to hire another HR person to help us with the growth we’re undergoing and our training classes have actually doubled in size in the past month, ” D’Errico said. globalnews.ca

First Published Last Week in the Daily
Violent Robberies and Organized Crime Hit Vancouver Retailers
Thieves Cashing In On Communities with Limited Police Resources
Several violent robberies at luxury stores in Vancouver highlight the need for retailers in that space to do a better job protecting themselves. For thieves, luxury products provide a more enticing, and lucrative target than regular stores. They are higher value, and command a higher resale price over the various reseller platforms which is mostly online now (often with a client base of ordinary everyday unsuspecting consumers) but still existing in the bricks and mortar environment, just like the regular shops.

“On the West coast, there have been grab and runs and robberies of that nature at luxury stores,” said Stephen O’Keefe, a Toronto-based veteran of the retail industry and loss prevention industry.

“Electronics are also a major issue. The smart-phone thefts that have been an ongoing problem started with a group out of California. They moved up along the coast to Vancouver, recently making their way across the country, and now known to be in the South Western Ontario region. They are highly organized and very determined, with no fear of causing damage or injury in the course of their activity.”

Major busts are taking place where there is a dedicated approach, with collaboration between police and retailers, but in communities where resources are scarce, retailers are experiencing higher levels of loss associated with crime.

“It really came down to police resources. That’s a common theme right now across the country, that police are being tapped so much that they’re not giving the attention to shoplifting. Combine that piece with the fact that the courts are also overburdened, and reluctant to take on what they view as victimless offenses for fear of having a significant offender walk, and you have a recipe for disaster.”

O’Keefe said that retailers do put in strong retail prevention programs that involve other employees but sales are, and always will be, the first priority.

“They rarely spend their time on loss prevention initiatives unless you have a loss that gives them a nudge towards looking into a specific matter. So that becomes a secondary part of their function and because the resources are so tapped they’re focused on sales. All of that said, it creates the perfect environment for what’s been going on around organized crime,” he said. retail-insider.com

Canadian Police Raid ‘Orcus RAT’ Author
Man Behind 'Countless' Malware Attacks Since 2015
Canadian police last week raided the residence of a Toronto software developer behind “Orcus RAT,” a product that’s been marketed on underground forums and used in countless malware attacks since its creation in 2015. Its author maintains Orcus is a legitimate Remote Administration Tool that is merely being abused, but security experts say it includes multiple features more typically seen in malware known as a Remote Access Trojan.

The RCMP said the raid was part of an international coordinated effort with the Federal Bureau of Investigation and the Australian Federal Police, as part of “a series of ongoing, parallel investigations into Remote Access Trojan (RAT) technology. This type of malicious software (malware) enables remote access to Canadian computers, without their users’ consent and can lead to the subsequent installation of other malware and theft of personal information.”

Rezvesz maintains his software was designed for legitimate use only and for system administrators seeking more powerful, full-featured ways to remotely manage multiple PCs around the globe. krebsonsecurity.com

Ontario's first legal private cannabis retailers are open
Fewer than half of shops were ready for April 1 launch
Cannabis retail shops began opening in the Canadian province of Ontario on Monday (April 1), although fewer than half of the shops licensed by the government were ready to start operating on the first day of sales. According to the provincial Alcohol and Gaming Commission, 10 retail stores have been given the approval to open on April 1. Until Monday, legal cannabis sales in Ontario were only available online through a government-run e-commerce store.

Three retail cannabis outlets were authorized to open in Ottawa, two in Kingston, and one each in Toronto, Brampton, Burlington, London, and St. Catharines. Government officials had hoped to have 25 stores open on Monday, but many are still navigating the approval process. Regulators set an initial cap of only 25 retail licenses because of a shortage of cannabis from licensed producers that is stifling the growth of the industry legalized in Canada late last year. straight.com

In Case You Missed It
Read the Daily's Special Report on the Roll-Out of Legal Cannabis in Canada

Canada Store Openings & Expansions
● First Ontario cannabis stores open; Sudbury store opens Friday
● Ottawa's retail cannabis stores open to lineups, brisk sales
● Brampton’s First Legal Pot Shop Draws Massive Crowds
● Toronto's one and only pot shop opens its doors
● Oxford Properties Announces 40,000 Sq Ft Retail Space at Overhauled Bloor-Yorkville Park Hyatt
● Holt Renfrew Ogilvy’ Unveils 2 Renovated Floors Amid Massive Luxury Store Expansion

Hudson's Bay revenue slips as sales fall at all stores except Saks Fifth Avenue

Canadian produce company to create 100 jobs in Atlanta with Southeast expansion

Calgary, AB: Shopper victim of drive-by robbery in grocery store parking lot
"A car came into the parking lot [and] went very close beside me. The passenger reached out — kind of leaned out her window — grabbed my backpack and then they sped off," Synnott told CBC on Friday. "I tried to grab it back, but they were in a car and they had more power than I did," she said. Her initial reaction to the drive-by robbery was disbelief. "You kind of go into shock because you can't believe that people actually do this stuff," she said. It turned out that shortly after the theft occurred, there was activity on Synnott's credit cards. "If I can get them a list of where they tried to charge things … they'll go and look at the store videos to see if they can identify them," she said. yahoo.com

Halton, ON: Police arrest Hamilton man in connection with series of violent, Home Depot thefts
A 46-year-old Hamilton man is facing 14 charges in connection with several alleged thefts in the Halton region. Police say the spree dates back to January with Home Depot locations in Oakville and Burlington the primary targets. Investigators say high-end items were taken, including power tools and barbecues. In one instance, police say a store employee had a knife pulled on him while trying to intervene. Fabian Peretin was arrested Sunday and is being held pending a bail hearing. globalnews.ca

(Update) Toronto, ON: Man guilty in 2016 double murder outside busy east-end LCBO

Peterborough, ON: Woman accused of theft, assaulting LP officer at Peterborough store

Steinbach, MB: Three Females Steal $1,000 In Goods From Walmart

Oxford, ON: Perfume, cologne, fishing gear taken in reported $360 Walmart theft

London, ON: Handgun seized, 5th suspect wanted in jewelry store robbery

Belleville, ON: Man caught on camera stealing jewelry at Quinte Mall

Robberies & Burglaries

● Gas Station - Kelowna, BC - Armed Robbery (Shell)
● Gas Station - Kelowna, BC - Armed Robbery (Super Save)
● Undisclosed Business - Lockport, MB - Armed Robbery

View Canadian Connections Archives

MetrORCA Update - Trends - The Great Debate

- John Matas, VP, Asset Protection, Investigations, Fraud, & ORC, Macy’s
- Lt. Tarik Sheppard, NYPD;
Executive Director of MetrORCA
- TJ Flynn, President & Co-Founder of MetrORCA
- Jim Cosseboom, Sr Mgr, Investigations & Corp Asset Protection, Ahold-Delhaize

While New York City may have been one of the last major cities to develop an organized retail crime association, it’s now outpacing Los Angeles as the ORC capital of the country. With record membership, increased engagement, and a successful first annual conference recently launched, MetrORCA’s leaders discuss the development of New York’s regional crime-fighting partnership, the trends they’re seeing in retail crime, and the ongoing debate of what exactly defines ORC.

Episode Sponsored By:

Quick Take 13 with Ed Wolfe, WG Security

Ed Wolfe, Vice President of
Business Development, WG Security

with MCs Joe LaRocca and Amber Bradley

Joe and Amber share some tips on preventing identity theft in another fun Quick Take with Ed Wolfe of WG Security. You might know you can freeze your own credit, but did you know you can request and also freeze your own LexisNexis Full File Disclosure?

Trump Takes on Fake Goods
President puts Amazon, Alibaba on notice for sale of counterfeit goods
President Donald Trump put Amazon, eBay and Alibaba and other online marketplaces on notice Wednesday, signing a memorandum that aims to curb the sale of counterfeit items online. "This is a shot across the bow to those companies. If you don't clean it up, then the government will," Trump trade advisor Peter Navarro told reporters. The effort comes as major online marketplaces have struggled to control the sale of fake products from third-party vendors.

The administration will require a report within 210 days from the Departments of Homeland Security, Commerce and Justice, according to the memorandum. It will analyze how widespread the problem is and how effective current responses are, while recommending potential regulatory or legislative changes to better combat the sale of fake goods.

In a Wall Street Journal op-ed Wednesday, Navarro said Trump's measure "instructs the Department of Homeland Security to coordinate with federal law-enforcement agencies working to combat counterfeiting." While Navarro did not give many specific details about how the White House would address the counterfeit problem, the memorandum serves as a warning to e-commerce companies.

In justifying the action, Navarro in part cited a 2018 Government Accountability Office report showing widespread issues with counterfeiting. The agency's investigators purchased brand name products from third-party vendors on sites such as Amazon, Walmart.com, Sears, Newegg.com and eBay and found 40 percent of the goods were fake.

"Our goal is to rightly shift the burden of trafficking to the supply chain and third party online marketplaces and intermediaries that right now are blanketing this country with dangerous products that cheat consumers out of billions of dollars a year," Navarro said. cnbc.com

34% Of Retailers Suffer From ‘Friendly Fraud,’
But Good Communication Fights Back
While retailers are braced to deal with criminal types of fraud, a different response is needed to combat friendly fraud: chargebacks that arise out of legitimate transactions. These costs are a growing concern for the retail industry: 34% of retailers have experienced friendly fraud, which contributed to the $31 billion lost due to chargebacks in 2017, according to a study by Juniper Research.

“Every type of retailer, whether small, medium or large, needs to set realistic expectations about their entire business model, from their product features and benefits to their refund and return policy to whether they’re subscription-based or not,” said Srinivasan. “There are many things that need to be listed on the web site, in the email and anywhere there’s a touch point with the customer.”

Order confirmations are the first line of defense against chargebacks. They should be designed to be as clear as possible, with the total cost clearly broken down in terms of product price, shipping and tax. The form also should include multiple methods of contact, such as phone number, email address and social media accounts. This will help ensure that the shopper can get in touch through whichever channel they prefer, minimizing the chance that they instead contact the payment provider directly.

Conversely, failing to set the right expectations or offering poor customer service can motivate shoppers to file a dispute. Chargeback Gurus has found that 25% of chargebacks occur due to deceptive marketing practices or poor customer support experiences, which lead to frustrated shoppers who would rather deal with the bank than the retailer. retailtouchpoints.com

Pet supply distributor launches online marketplace

Makeup brand Benefit sues counterfeiters over fake cosmetics sold online

Walmart partners with Google for voice-assisted grocery shopping

Co-op rolls out online shop and two-hour food delivery service in UK

Los Angeles, CA: YouTuber Jeffree Star reveals $2.5 Million worth of makeup was stolen from his beauty brand's warehouse by 'black market sellers'
Jeffree, 33, has built his cosmetic empire with the help of his 14 million YouTube followers. But he experienced the downside to his success after a team of people robbed his warehouse two weeks ago. The people reportedly broke into the warehouse through the ceiling and then used trucks to remove more than $2.5 million worth of product. Local Law Enforcement and the FBI are working the investigation. tmz.com

Snoqualmie, WA: Suspects charged with organized retail theft; Police recover $10,000 of merchandise
On March 16, at about 6:52 p.m., Snoqualmie Police were dispatched to a report of theft at a Michael Kors outlet in North Bend. The Officer later observed the 4 suspects in another retailer. The officer waited outside the storefront. Two of the three females exited the store and were detained. Back-up officers arrived and the lead officer entered the store, taking the male suspect into custody for theft. The final female suspect was also detained.

The investigation found that the three female victims stole from the first victim business, and they were arrested for organized retail theft. Officers located a large bag of stolen merchandise inside store number two. A search of the suspects 2 vehicles revealed over $10,000 worth of stolen merchandise from at least six different stores over a few hours. Clothing and other merchandise was recovered from from the Nike store, Coach, Michael Kors, Under Armour, Cutter & Buck, Eddie Bauer in the Premium Outlet Mall. The four suspects have long criminal histories. valleyrecord.com

Westland, MI: Phone display falls on man burglarizing Metro PCS store
A suspect who broke into a Westland Metro PCS store to steal items had some immediate karma when the phone display fell on top of him. According to police, the suspect went into the store and stole multiple cell phones. When he was attempting to pull a phone off of a security device, he caused the display to fall. Later, the suspect gathered himself and stole nearly 50 phones and tablets. wxyz.com

Milwaukee, WI: $800 worth of merchandise stolen from CVS Pharmacy
It happened around 10:30 a.m. on March 15 and around 8:30 a.m. on March 24. On both occasions, the suspect entered the business and stole health and beauty supplies — which have a total value of approximately $800. fox6now.com

Warwick, RI: Cases Filed for Trio Involved in $500 Kohl's Shoplifting
The cases of three people arrested for shoplifting at the Kohl’s store at Rhode Island Mall on March 9 have been filed for one year. Richard Irvin, 28; Tristan Irvin, 25; and Alisha Leonard, 30, all pleaded no contest to various misdemeanor charges stemming from their theft of more than $500 in merchandise from the store. warwickpost.com

Burton, MI: Police seek to identify 2 suspects in Home Depot thefts

Oak Forest, IL: Man attempts to steal more than $1,000 worth of vodka from Jewel-Osco

Oak Lawn, IL: Jewel-Osco apprehends suspect in $580 theft of Mucinex

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Shootings, Stabbings & Deaths

Update: Los Angeles, CA: Authorities arrest suspect in the death of rapper Nipsey Hussle
Authorities arrested a suspect Tuesday in the killing of Nipsey Hussle hours after pleading with residents to help them find the man who they believe gunned down the rapper last weekend outside his Crenshaw district clothing store over a personal dispute. Los Angeles Police Department officials said on Twitter that Eric Holder, the 29-year-old suspect, was in custody after L.A County Sheriff’s Department deputies picked him up in Bellflower. sgvtribune.com

Orland Park, IL: Man Arrested in Fatal Orland Park Mall Shooting Charged
A 20-year-old man taken into custody Wednesday in connection to the fatal shooting at an Orland Park Mall earlier this week has been charged with unlawful possession of a weapon by a convicted felon. “The Cook County States Attorney’s Office has reviewed the case and at this time has approved only the charge of Unlawful Possession of a Weapon by a Convicted Felon against the offender Jakharr Williams,” Orland Park police said in a statement. “The police investigation continues.” milbankmonitor.com

Cleveland, OH: 4 arrested for C-Store employee murder and multiple robberies
A group of four suspects were arrested in Cleveland in connection with multiple robberies and the murder of a 33-year-old man. According to Cleveland Police, a Cuyahoga County Grand Jury indicted Andre McKelvey, 18, Robert McKelvey Jr., 21, and Keyshawn Smith, 19, for the murder of Mohamed Shahin on February 5. Police say those three men and a fourth suspect Kadijah Akram, 20, were also responsible for several robberies between Jan 13. and Feb. 18. The group sought after retail business, convenience stores and gas stations in Cleveland, Maple Heights and University Heights. cleveland19.com

Las Cruces, NM: Police detail stabbing suspect's night of mayhem at Mesilla Valley Mall
The man suspected of stabbing two people and trying to steal an occupied vehicle at Mesilla Valley Mall on March 23 is expected to be arrested and charged with four felonies and three misdemeanors. The Las Cruces Police Department on Tuesday released details of a bizarre Saturday night incident that started with an attempted shoplifting and ended with officers shooting Joshua James LeNoir with bean bags and Tazing him multiple times before he was detained. LeNoir, 31, is suspected of trying to shoplift from the Dillard's west store inside the mall about 9 p.m. Police said a female store security officer confronted LeNoir as he approached an exit to the parking lot. The security officer and LeNoir exchanged words before LeNoir allegedly punched her in the face and torso. lcsun-news.com

Deptford, NJ: Federal authorities probing fatal June strip-mall shooting of shoplifting suspect by Deptford police officer
Federal authorities have launched an investigation into possible civil rights violations by a Deptford police officer who fatally shot a suspected shoplifter who authorities allege aggressively drove toward him as she attempted to flee. The review comes nearly five months after a grand jury in Gloucester County declined to recommend charges against Sgt. Kevin Clements in the death of LaShanda Anderson in the June 9 confrontation outside the Marshalls store at Deptford Crossing. philly.com

Robberies, Incidents & Thefts

Paso Robles, CA: Rite Aid Loss Prevention Agent injured; dragged 100 yards behind a truck attempting to stop shoplifter
On Monday at approximately 9:30 p.m., Paso Robles Police officers responded to a reported vehicle versus pedestrian traffic collision. Upon arrival, officers located the victim injured in the roadway. The victim had numerous cuts and abrasions. Through the initial investigation, it was determined that the incident started at Rite Aide. The victim was working for Ride Aide as a Loss Prevention Agent. The victim said he noticed a white male adult leave the store without paying for several items. When the loss prevention officer went to contact the shoplifting suspect, the suspect ran to the parking lot and got into a pickup truck. The suspect drove out of the parking lot at a high rate of speed with the loss prevention officer still holding onto the vehicle. The vehicle continued on Spring St. where the loss prevention officer eventually was unable to maintain a grip on the vehicle and fell into the roadway, causing his injuries. The suspect vehicle fled the scene. pasoroblesdailynews.com

Fresno, CA: Employee of a Guard Company headed to federal prison after supplying IRS with unqualified guards
Scott Carlton, 49, pleaded guilty to conspiracy to defraud the government and making a false statement, according to U.S. Attorney McGregor Scott. Carlton faces 10 years in prison and will pay $2 million in restitution fees. Fresno's IRS campus is a national center for processing federal tax returns. Carlton was an employee of E&A Protective Services, which had a government contract to supply 24-hour armed security guards in Fresno. While supplying guards, Carlton came across an issue — guards weren't meeting the shooting score required under the contract. It didn't take Carlton long to come up with a solution. He falsified scores and supplied unqualified guards to the IRS, prosecutors said. From 2011 to 2013, E&A was paid more than $9.6 million from the IRS, despite 41 of the 197 scores submitted being falsified. In total, E&A was paid more than $2 million on fraudulent invoices submitted to the IRS for security guards who were not qualified to work as a guard. visaliatimesdelta.com

Boston, MA: Enjoy our beer, don’t steal our glass
Stolen glassware has become so commonplace that breweries treat it as a cost of doing business. One local brewery reported nearly 5000 glasses swiped in one year. wickedlocal.com

Wheaton, MD: Montgomery County Police officer hospitalized after responding to call at Wheaton Plaza

Burlington, NC: Man with shotgun robs woman in Walmart parking lot

Roseville, CA: Man Arrested In Roseville Retail Thefts Had 8 Warrants Out Of 4 Counties

York County, PA: Man arrested for attacking Giant cashier for bagging groceries wrong

Counterfeit

Rochester, NY: Fake Viagra and Cialis Pills Seized By Customs Officers at Rochester Airport
During an investigation, U.S. Customs and Border Protection at the Greater Rochester International Airport seized thousands of prescription pills worth roughly $60,000. The officers said they found bottles of prescription drugs, Viagra (Sildenafil) and Cialis (Tadalafil), which were later found to be counterfeit during an inspection of express consignment shipments. They found 210 counterfeit Viagra pills with manufacturer’s suggested retail price (MSRP) of nearly $15,000. They also found more than 1,700 counterfeit Cialis pills that valued nearly $26,000. myhealthyclick.com

Hong Kong, China: Customs seized 1300 Fake Branded items with a street value of over $600,000

Credit Card

Minneapolis, MN: Movie theater employee accused of attempted credit card fraud; shopping spree at Mall of America

Fire/Arson

Klamath Falls, OR: Man arrested for Aaron’s store fire; charged with Arson, Burglary and Criminal Trespass

	Benny Iradi promoted to Senior Investigator - Rental for The Home Depot
	Michael Franco named Loss Prevention and Safety Manager for Deckers Brands
	Jay Ganal, CFI named Multi-Unit Cross Brand Loss Prevention Manager for Gap/Banana Republic/Athleta
	Chad Tucker named Regional Asset Protection Investigator for MOBILY LLC

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Featured Job Spotlights

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The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Team Leaders and Associates. This role has oversight and responsibility for approximately 15-20 store locations...

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The Program Manager role will report to the Vice President of Physical Security and Executive Protection and lead the tactical execution of security efforts and projects within a rapidly growing and complex security environment...

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An individual who is committed to safeguarding the assets of our brand through the education and training of associates, implementation of effective policies and the leveraging of existing and new technology.

This position will be responsible for:
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We are currently looking for an Area Loss Prevention Specialist to join our team in San Francisco Bay Area. This position is responsible for conducting employee investigations, responding to and providing guidance during critical incidents, and assessing new/current retail store locations...

Area Loss Prevention Manager
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Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

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Seattle, Portland or Salt Lake City
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Field Manager, Asset Protection (Northeast & Midwest)
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JOB TITLE	COMPANY	CITY/STATE

Data Center Security Manager	Amazon	Columbus Metro Area, OH
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Market ORC Manager	Lowe's	Garden City, NY
AP & Safety Manager	Lowe's	Honolulu, HI
Assistant Manager AP/LP	Macy's	Riverside, CA
Assistant Manager AP/LP	Macy's	Bronx, NY
Mgr LP 2 ES	Nordstrom	Costa Mesa, CA
Sr Manager LP Technology	Ross Stores	Dublin, CA
AP Manager	Sears	Fort Myers, FL
AP Manager	Sears	Miami, FL
LP Manager	Sprint by iMobile	Plainview, NY
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Everyday you've got to work and you've got to ask yourself what value are you adding to the company, to the industry and to your career. While this may seem rather ominous at first, try reducing it to your daily tasks and just make sure that with every effort you make there is value you deliver to someone, to some store or to some project. If you can merely focus on the word "value" and ask yourself am I delivering it everyday, you're then one step closer to advancing your career. Because if you can build the field they will come and play.

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