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Andrew Cahill, LPC promoted to Director of Investigations for Whole Foods Market
Andrew has been with Whole Foods Market since 2022. Before his promotion to Director of Investigations, he served as Sr. Regional Asset Protection & Safety Manager. Prior to joining Whole Foods, he served as District Asset Protection Manager for Lowe's, Regional Asset Protection Manager for Dollar General, District Asset Protection Manager for JCPenney, and Asset Protection District Manager for Rite Aid, among other retail LP roles. Congratulations, Andrew!

Robert Burton promoted to Regional Loss Prevention Manager for J Crew

Ashley Shimek named Regional Loss Prevention Manager for Madewell

See All the LP Executives 'Moving Up' Here   

Submit Your New Corporate Hires/Promotions or New Position






The Hayes Report on Loss Prevention
Quarterly - Spring 2024 - Vol. 39 No. 2

Annual Retail Theft Survey - Trends in Dishonest Employee Statistics - Safety Violations: OSHA’s Top 10 - Testing For Success - The Bulletin Board

Mark Doyle Talks --- No Time to Waste in 2024

The thieves are not waiting for you, so your 2024 Store & DC Loss Prevention & Safety Programs should now be implemented in the field with your Focus/Target locations getting extra attention in your shrink reduction efforts. Don’t be too narrow focused by addressing shoplifting only, as all the shrink causing factors in your locations (Internal Theft, Shoplifting, Vendor Fraud, Operational & Supply Chain issues, etc.) need attention for your company to be successful in 2024. Be sure your program requirements are being audited and reviewed on a consistent basis to help ensure compliance, and promptly take corrective actions as needed. Let’s make 2024 a very good shrink year!

Read more in the Vendor Spotlight column below

Security Industry Leader to Deliver Leadership Keynote Presentation at the 2024 TMA Virtual Mid-Year Meeting, April 22nd

March 19, 2024, McLean, Va.The Monitoring Association (TMA) is pleased to announce Kirk MacDowell, president, MacGuard Security Advisors, Inc., will present the opening keynote for its 2024 Virtual Mid-Year Meeting on Monday, April 22nd at 11:00 AM/ET. TMA’s Virtual Mid-Year Meeting explores topics from leadership excellence to cutting-edge technology to operational strategies. In 2024, the virtual education and networking conference event will take place April 22-24.

Learn more at

The U.S. Crime Surge
The Retail Impact

How Two Unlikely Allies Are Taking Down ORC Mobs
The top crime-fighting executives from CVS and eBay have closed 600 cases

To Catch Retail Thieves, This Unlikely Duo Treats Them Like the Mob

Would-be rivals CVS and eBay joined forces to go after theft rings with tactics the feds use against organized crime.

Christian Hardman, Supervisor North America Criminal and Regulatory Investigations and PROACT for eBay, and Ben Dugan, the head of central investigations for CVS — executives from one of America’s largest retailers and one of the biggest online marketplaces — may have more experience taking down retail theft rings than anyone. Since joining forces 15 years ago, they’ve closed 600 cases. Their secret? Treating it like organized crime. They go after the kingpins — building cases using racketeering statutes once reserved for the mob and cartels.

But even with their experience and close partnership — a rarity in the retail industry — Hardman and Dugan still face an uphill battle. They say that since the pandemic these crime rings are stealing more with increasing sophistication.

The store is just the first stop in a highly developed retail theft empire. People known as “boosters” snatch in-demand products, such as Olay moisturizers and Crest Whitestrips. They sell them for pennies on the dollar to a “fence,” a middleman between the boosters and the often unwitting buyers of stolen items. Savvier fences thoroughly clean the goods by removing labels, scratching out serial numbers and changing expiration dates. Then the items are posted on marketplaces like eBay, Amazon or Facebook.

As retail crime became used by some as a symbol of beleaguered, post-pandemic cities, attention focused on keeping theft out of stores. Retail executives, lobbying groups and politicians have called for stricter laws and tougher sentencing to make it easier to charge and imprison boosters. “There are bad laws across the country,” says Lisa LaBruno, senior executive vice president at the Retail Industry Leaders Association, a trade group.

But Dugan and Hardman say just focusing on the people who steal from stores can become a game of whack-a-mole. Instead, the duo uses their perches at two major retailers to identify — and take down — the people running things. By teaming up, they can follow a retail crime ring from the pharmacy chain’s shelves to eBay’s checkout page.

Dugan and Hardman realized that to dismantle these crime rings, they had to sidestep these grievances and get organized. They got their teams talking almost weekly about investigations. CVS shares what’s happening on the ground, and eBay does the same for the web — a relationship that helps them cut through bureaucracy and speed things up.

That close relationship has also helped them win over state attorneys general and law enforcement officials, who historically categorized shoplifting as a low-priority crime.

Stores Lean on Anti-Theft Tech to Balance 'Convenience vs. Security'
Retailers pile on new tech to deter theft

Locked cases, security turnstiles, AI-equipped cameras, receipt scanners, off-duty cops, license plate recognition — retailers are piling on anti-theft technologies

Why it matters: Striking the right "convenience vs. security" balance is critical for retailers, who need to thwart shoplifting without turning off legit customers.

Retailers "know that locking up items does impact their sales," says David Johnston, vice president of asset protection and retail operations at the National Retail Federation. "They spend millions of dollars on displays and creating the shopping experience," he notes. Locking up merchandise is "something they really don't want to do."

Retailers are "looking at various technologies that allow them the freedom of a positive shopping experience, with the control of inventory," Johnston says.

Case in point: "Anti-sweeping" shelves use rails, tracks or sensors to keep people from grabbing lots of items at once. New AI cameras use "loitering analytics" and face-matching tech designed to spot known offenders.

RFID systems — which mark each item with a tiny tag
about the size of a piece of glitter — are increasingly used to track stolen merchandise. Audio detection alerts store managers to the sound of gunshots or breaking glass. "Pushout prevention" systems lock shopping carts before they exit a store. License plate recognition cameras monitor store parking lots.

Some stores are deploying Indyme's Freedom Case, which shoppers can unlock by sharing their phone number or using the store's loyalty app.

Today's security camera technology, meanwhile, is "much more searchable" with "much greater resolution," says Read Hayes, director of the Loss Prevention Research Council, which lab-tests anti-theft products.

The bottom line: The latest anti-theft technologies deter thieves and catch criminals, experts say — so expect to see more of them.

FBI Data Shows Continued Drop in Crime Nationwide
Murder Down 13%, Violent Crime Down 6%, Property Crime Down 4%

The U.S. crime rate is still dropping, FBI data shows

Why does the public think it's going up? “There is definitely more disorder in cities than there was five years ago," said one expert. “People confuse disorder and crime."

New FBI data confirms previous indications that crime in the U.S. declined significantly in 2023, continuing a post-pandemic trend and belying widespread perceptions that crime is rising.

The new fourth-quarter numbers showed a 13% decline in murder in 2023 from 2022, a 6% decline in reported violent crime and a 4% decline in reported property crime. That’s based on data from around 13,000 law enforcement agencies, policing about 82% of the U.S. population, that provided the FBI with data through December.

“It suggests that when we get the final data in October, we will have seen likely the largest one-year decline in murder that has ever been recorded,” said Jeff Asher, a former CIA analyst who now studies crime trends.

In October, the FBI will release its final and most comprehensive look at crime in 2023.

Asher and other experts say the biggest factor behind the drop in crime may simply be the resumption of anti-crime initiatives by local governments and courts that had stopped during the pandemic. Asher said, “The tools that we ordinarily have used to interrupt these cycles of violence were gone in 2020 [and] 2021.”

In a statement on Tuesday, President Joe Biden called the new numbers "good news for the American people" and touted his efforts to combat gun violence.

Attorney General Merrick Garland also issued a statement praising the drop in crime and noting that, in May 2021, the Justice Department launched a strategy aimed at addressing the spike in violent crime that occurred during the pandemic.

'America's Most Dangerous City' Turning a Corner?
Oakland mayor touts public safety successes as stats tell encouraging story

Leaders say the crime trends are turning a corner in the East Oakland neighborhood where In-N-Out will soon close

The city has witnessed continuous fallout from its struggles with crime, but somewhat encouraging recent data trends led Oakland’s leaders on Monday to suggest that their efforts to turn things around may be paying off.

The commercial district has been plagued by a long history of burglaries and robberies that’s led businesses to shutter — including an In-N-Out burger location whose upcoming closure has drawn national headlines.

But community leaders say the situation is starting to improve, and they credit a $250,000 investment by the city last year in the nonprofit group Black Cultural Zone, which pays 35 “safety ambassadors” to bolster foot traffic on sidewalks and offer resources to those in need.

Meanwhile, an ongoing expansion into Oakland by the California Highway Patrol, which since last month has made 168 arrests throughout the city, has involved some focused enforcement on Hegenberger Road. More security cameras have been installed in the area, including at the airport.

Recent crime trends in both the area in question and across the city indicate positive momentum in some categories, though not in others.

Reports of burglaries this year had dropped by 47% citywide through March 10 compared to the same period of time in 2023, per data provided by the Oakland Police Department. Gunfire reports saw a 17% dip, but robberies had actually ticked up by 32%.

In the policing area that covers part of East Oakland, including the Hegenberger corridor, reported burglaries had declined 70% as of March 10 from year-to-date data last year, with gunfire down 18% and robberies up 36%.

Maryland considers tougher laws on organized retail theft

Tennessee Senator passes 2 bills to help tackle juvenile theft crimes


The Self-Checkout Shakeup Continues
Walmart Self-Checkout Experiment Sparks Controversy
Walmart self-checkout lanes in some stores are being reserved for select customers like Walmart+ subscribers and delivery drivers. This move, reported by Business Insider, is part of an experimental phase where different methods are being tested to assess what works best in each location.

Joe Pennington, a spokesperson for Walmart, emphasized that this shift isn’t uniform across all stores. Instead, individual managers possess the autonomy to experiment and implement strategies tailored to their specific locations.

Retailers, including Walmart, are reassessing the efficacy of cashierless options amidst concerns such as theft and slow queues. Target, for instance, began restricting its self-checkout lanes to transactions of 10 items or fewer on March 17.

Certain Walmart outlets, along with over 300 Dollar General stores, have even eliminated self-checkout completely in specific areas, signaling a strategic shift in handling cashierless systems.

Additionally, some Walmart outlets are now enforcing a 10-item cap in self-checkout lanes, redirecting customers with larger purchases to conventional checkout counters. Similarly, other retailers, like Target, have designated specific time slots for self-checkout availability.

Walmart’s strategy concerning self-checkout is evolving, mirroring broader shifts in the retail sector. As the company adapts to this transition, it’s evident that unrestricted access to self-checkout may soon become a thing of the past, marking a significant change in consumer experience.

In light of these changes, consumers may need to adjust their shopping habits, considering factors such as checkout wait times and convenience. This shift prompts retailers to reconsider their approach to customer service and technology integration.

The Impact of Target's New Self-Checkout Limit
Target says 10-item limits made self-checkout twice as fast — and your store is likely next

Target says item limits helped make self-checkout twice as fast.

Big baskets will be banished from self-checkout at most Target locations starting Sunday.

The bull's-eye retailer is making the policy change it calls Express Self-Checkout following a test run of limiting self-service lanes to 10 items or fewer at about 200 stores in recent months. Shoppers with higher item counts will be directed to traditional staffed lanes to complete their transactions.

One result of the test: Self-checkout was twice as fast with item limits than without, the company said.

Target also says store leadership has "flexibility" to set the hours that self-checkout is available, in other words opening lanes later and closing them earlier than their store's operating hours.

The move is one of many that major retailers have taken in the past year to get a handle on some of the challenges posed by the widespread adoption of self-service kiosks.

Cities Nationwide Restricting Dollar Store Openings
Cities want to 'study the public health and safety impact' of the stores

Canton Council approves moratorium on dollar stores, new rules to come
With an 11-1 vote, Canton City Council on Monday approved a moratorium on issuing any zoning or building permits or any new licenses and occupancy certificates for dollar stores and similar discount retailers in the city until Jan. 1. Nearly 20 discount stores exist within city limits, according to city officials.

The proposed rules would restrict how close the stores could be to each other, require them to better match the neighborhoods they serve, require them to keep their property free of litter and debris, and require them to offer fresh produce and healthier food options, according to information previously presented to the city’s Planning Commission. The proposed rules have yet to be formally presented as legislation to council.

Louisville also passed a dollar store moratorium

Louisville also has joined Canton and other cities nationwide in restricting the proliferation of dollar stores within its municipal limits.

City Council on Monday approved a two-year moratorium on permits or administrative approvals for small-box discount stores in all zoning districts. The moratorium would affect stores between 3,000 and 15,000 square feet that dedicate less than 20% of their inventory and shelf space to fresh food and produce and sell their products directly to the consumer for less than $10. Stores whose primary purpose is liquidation-type sales of goods or merchandise or liquidation outlet stores also would be included.

Interim City Manager Andrew Turowski said the moratorium gives city officials time to study the impact of the proliferation of discount stores on the public health and safety of surrounding neighborhoods. He said Louisville has four dollar stores within its city limits.

Macy's 'Bold New Chapter'
Macy’s eyes $100M in savings from streamlined supply chain

The company’s “Bold New Chapter” will feature automation, distribution center closures, and more.

Macy’s three-point transformation plan to combat sliding market share — dubbed the “Bold New Chapter” — will rely heavily on its supply chain.

The retailer plans to close distribution centers, increase automation, and implement other tactics that help the corporation improve inventory, productivity, and, ultimately, sales, the corporation’s CFO and COO, Adrian Mitchell, said in a Q4 earnings call.

Altogether, supply chain efforts should result in $100 million in cost savings in the current fiscal year, eventually rising to annual run-rate savings of some $235 million by 2026, Mitchell added in the late February call.

Kroger Sells Specialty Pharmacy Business Amid Merger Concerns
Supermarket retailer Kroger recently made a move to sell its specialty pharmacy business to CarelonRx, a subsidiary of Elevance Health. This decision comes amidst discussions of a $24.6 billion merger with Albertsons, a grocery store chain.

The sale, announced on Monday, indicates Kroger’s belief that its specialty pharmacy business will thrive better as a standalone entity. Despite the ongoing merger talks, Kroger clarified that the sale isn’t directly related to its plans with Albertsons.

Will Sustainable Second-Hand Clothing Remain Retail Viable?

Trader Joe’s Cashews Recalled in 16 States Due to Salmonella

Want to feel special? Stores and restaurants with paid memberships are betting on it

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The Hayes Report on Loss Prevention

Quarterly - Spring 2024 - Vol. 39 No. 2

Annual Retail Theft Survey - Trends in Dishonest Employee Statistics - Safety Violations: OSHA’s Top 10 - Testing For Success - The Bulletin Board

Mark Doyle Talks --- No Time to Waste in 2024

The thieves are not waiting for you, so your 2024 Store & DC Loss Prevention & Safety Programs should now be implemented in the field with your Focus/Target locations getting extra attention in your shrink reduction efforts. Don’t be too narrow focused by addressing shoplifting only, as all the shrink causing factors in your locations (Internal Theft, Shoplifting, Vendor Fraud, Operational & Supply Chain issues, etc.) need attention for your company to be successful in 2024. Be sure your program requirements are being audited and reviewed on a consistent basis to help ensure compliance, and promptly take corrective actions as needed. Let’s make 2024 a very good shrink year!

The End Has Come --- Annual Retail Theft Survey

After 35 years we have decided to discontinue our Annual Retail Theft Survey. We conducted this survey at our own expense with no vendor/supplier support, and truly appreciated all the retailers who supported us over the years. It has been a great run, and we would like to say a big “THANK YOU!” to all participating retailers. This survey could not have been completed without their highly valued participation, and it is greatly appreciated by us and many in the retail industry! Survey results have been used in many ways to benefit the AP/LP Industry including:

• AP/LP Executives have used the survey to help justify their budgets and minimize staff reductions.

• Various media outlets have publicized our statistics to help educate the public and create greater awareness as to the seriousness of retail theft.

• Survey results were an excellent reminder to many retail Executives that their AP/LP personnel play a critical role in helping to improve overall company profitability.

We hope you have enjoyed & benefited from our Annual Retail Theft Survey over the past 35 years!

Click here to read the full newsletter






Targeting Executives with Cyberattacks
'Conversation Overflow' Cyberattacks Bypass AI Security to Target Execs

Credential-stealing emails are getting past artificial intelligence's "known good" email security controls by cloaking malicious payloads within seemingly benign emails. The tactic poses a significant threat to enterprise networks.

A novel cyberattack method dubbed
"Conversation Overflow" has surfaced, attempting to get credential-harvesting phishing emails past artificial intelligence (AI)- and machine learning (ML)-enabled security platforms.

The emails can escape AI/ML algorithms' threat detection through use of hidden text
designed to mimic legitimate communication, according to SlashNext threat researchers, who released an analysis on the tactic today.

So, the attack works like this: cybercriminals craft emails with two distinct parts; a visible section prompting the recipient to click a link or send information, and
a concealed portion containing benign text intended to deceive AI/ML algorithms by mimicking "known good" communication.

The goal is to
convince the controls that the message is a normal exchange, with attackers betting humans won't scroll down four blank pages to the bottom to see the unrelated fake conversation meant for AI/ML's eyes only.

In this way, the
assailants can trick systems into categorizing the entire email and any subsequent replies as safe, thus allowing the attack to reach users' inboxes.

Once these attacks bypass security measures, cybercriminals can then use the same email conversation to deliver authentic-looking messages
requesting that executives reauthenticate passwords and logins, facilitating credential theft.

Companies Still Grappling with New SEC Cyber Disclosure Rules
What’s material to the SEC, 3 months into cyber disclosure rules?

As attacks become more sophisticated and destructive, companies are struggling to find conclusive estimates of the financial impact of cyberattacks.

Three months since the launch of the Securities and Exchange Commission’s cyber incident reporting rule, companies are grappling with
the question of when the impact of a breach or attack is considered material.

The rule, which went into effect Dec. 18,
requires publicly traded firms to report an incident within four business days of determining materiality.

In the immediate aftermath of several high-profile cyber disruptions in recent months, companies have
scrambled to immediately determine if the incidents were technical breaches or malicious attacks.

The materiality assessments have thus far proven to be far more complicated.
Companies have to examine the scope of data loss, the downstream impact on operations and the longer term implications from regulatory, financial and brand reputation.

“When it comes to disclosing cybersecurity incidents to the SEC,
companies face a balancing act,” said Maksim Vander, KPMG U.S. partner, audit, technology assurance, said via email.

Companies need to begin thinking about the 8-K as soon as the initial incident takes place, but organizations need to consider a mix of qualitative and quantitative factors when assessing materiality, according to a report released by KPMG.

Just a 'Trickle' of Companies Have Disclosed Cyber Incidents
How companies describe cyber incidents in SEC filings

The words businesses use in cybersecurity disclosures matter. They can channel confidence in the recovery process, potential impacts and legal liabilities.

It’s been three months since the Securities and Exchange Commission’s cyber disclosure rules took effect and
rather than creating a deluge of incident revelations, only a trickle has emerged.

Companies have submitted 12 initial Form 8-K, Item 1.05 filings, the form the SEC began requiring businesses to file for material cybersecurity incidents on Dec. 18. Each of these filings mention an “incident,” and all but two said the activity or access was “unauthorized.”

Across the filings Cybersecurity Dive analyzed,
none of the businesses described the incident as a breach or data breach in the filing with the SEC — and that was likely by design.

Words like ‘breach’ and ‘data breach’ have very specific legal meanings and consequences, and they also have a particular meaning within what I’ll call the public consciousness,” said Travis Brennan, partner and chair of the privacy and data security practice at Stradling.

“It’s just become
a very loaded term, generally, and I think it’s one that companies in these disclosures will studiously avoid using in most cases,” Brennan said. “Once there has been a breach, as opposed to merely an incident, that suggests that the risk of harm has just gone up a few notches.”

3 Ways Businesses Can Overcome the Cybersecurity Skills Shortage

Harnessing the power of privacy-enhancing tech for safer AI adoption



Last Chance to Register!

Retail Secure Conference | March 21, 2024, Int'l Centre, Mississauga
Top retail loss prevention experts and security and law enforcement professionals are gathering on March 21, 2024 at Retail Council of Canada's Retail Secure Conference.

The full agenda includes retail loss prevention leaders and industry experts such as:

✔ Mike Lamb, Vice President of Asset Protection & Safety
✔ Chris Nelson, SVP and Head of Asset Protection, Gap Inc.
✔ Sharon Bauer, Privacy Strategist & Founder, Bamboo Data Consulting
✔ Dr. Larry Barton, Risk Management Consultant
✔ Mark Dapat, Deputy Chief of Community Safety and Well-being Services Command, Peel Regional Police

Don't miss out on Canada's premier event for retail loss prevention professionals! To view the full agenda and buy tickets, visit


Canada's Shoplifting Crackdown Continues
Police extend shoplifting crackdown into Spring Break
Winnipeg Police is
extending its Retail Theft Initiative to include the upcoming Spring Break. Similar to the Christmas season crackdown, the Property Crime Unit working in conjunction with Community Support Units and their loss prevention partners will be conducting focused enforcement at various retail locations throughout the city over Spring Break, said Insp. Jennifer McKinnon at a media briefing Monday.

“Once again, you won’t know when and
you won’t know where we are but we will be there,” said McKinnon. “If the intention is to shoplift during Spring Break, chances are we are going to be out looking for you.”

During the Christmas Retail Theft Initiative which included warrant sweeps, the Crime Stoppers’ Retail Theft 10 Most Wanted and focused
enforcement at identified retail hot spots throughout the city, 138 individuals were arrested for shoplifting offences. Last year, police saw a 14% drop between November and December that wasn’t observed in 2022, McKinnon said.

In December, there was 459 shoplifting incidents as opposed to 640 reported the previous month.

The initiative also included
investigations into individuals selling stolen property online.

“What was really interesting in the Retail Theft Initiative that we started in November and December was it
brought forward identifiable individuals that were chronic offenders coming in, stealing specific amounts of property and selling them online on different social media platforms like Facebook Marketplace,” said McKinnon. “We do these focused enforcements but the other layer to this is actually now looking at these people that are selling this stuff online and shutting down those operations.”

Last May,
Winnipeg Police initiated Project Falcon with additional resources deployed in and around CF Polo Park to stop retail thefts, assaults and other serious crime. In the first 10 weeks of 2024 as compared to the same time last year, Waddell said they had seen a 17.3% reduction in the almost 1,200 proactive policing hours spent there and made 348 arrests.

Loblaw Balancing Security & Convenience
Canadian Retailers Test Anti-Theft Technology

Retailers are turning to locked cases, AI-enabled cameras, receipt scanners, and more to deter theft and reduce shrink.

Canadian grocery chain
Loblaw is testing receipt scanners at four of its locations. The technology requires self-checkout customers to scan their receipt’s barcode to open a metal gate positioned at the exit, according to CBC News.

Loblaw suggested that
organized crime is driving much of the retail theft at grocery stores, according to the report.

"Organized retail crime across the entire industry is a serious issue, and
has only gotten worse," said Loblaw spokesperson Catherine Thomas. "We are working hard to balance a need for enhanced security while at the same time preserving a welcoming and convenient customer experience."

The grocery chain
faced backlash by shoppers while testing the technology, with many noting how it inconveniences shoppers.

There is
a fine balance between convenience and security that shoppers must attain to disincentivize shoplifting without turning away customers, reports Axios.

The report emphasized how many
retailers across the U.S. are taking similar steps as Loblaw to deter theft. In Washington D.C., for example, Giant and Safeway supermarkets are installing security gates and checking customers’ receipts before they leave in addition to locking up more items.

Loblaw Under Fire
Public Backlash Escalates Amidst Corporate Missteps
Buckingham Palace certainly had a rough week in the public eye, but so did Loblaw, once again finding itself at the
center of a social media storm due to unflattering digitally altered images. It’s fair to say that Loblaw is currently facing some of the most intense criticism of any grocer in the country, if not in North America. Reporters from around the globe are now turning to Canadian experts to better understand what has been termed the “Loblaw phenomenon.” Despite Galen Weston’s disappearance from the airwaves almost a year ago, in April 2023, animosity toward the company and him remains palpable.

On social media, numerous websites are dedicated to criticizing Canada’s leading grocer, and this criticism has been ongoing for several months, showing no signs of slowing down. Nevertheless, Loblaw’s stock price remains remarkably strong, making it one of the best-performing stocks on Bay Street. At over $150 a share, it is 30% higher than 12 months ago and nearly 130% more than 5 years ago. Loblaw is undeniably a well-managed company, boasting a highly efficient food innovation supercluster called President’s Choice. In addition to its success in the food sector, Loblaw generates revenue from real estate, financial services, and Shoppers Drug Mart, which serves as a key component of its portfolio. Its breadth and diversification are truly impressive.
Whether or not Loblaw’s critics like to admit it, the company, which is also the largest private employer in Canada, is thriving financially. However, from a public relations standpoint, the company is struggling.

Home Depot to open new Greater Toronto distribution centre catering to pros

Toronto Retail Market Stabilizes in 2024 with Economic Challenges and Limited Leasing Options

Richmond, B.C. , Canada: Mounties seize stolen Lego, Jellycat toys, clothes worth $150,000
A large haul of stolen Lego and plush toys recovered at a home in Richmond, B.C., represents far more than child's play, RCMP say. The recovered items - including toys and clothing valued at over $150,000 - illuminate what police describe as the "dark corners of the retail theft sector." A 46-year-old man from Richmond has been arrested in connection with the seizure of over 1,000 allegedly stolen items and released on conditions, RCMP said Thursday in a release. The detachment's property crime unit began investigating after receiving tips from the public about potentially stolen items being sold online. Officers found the stash on Feb. 29 while executing a search warrant.

Two men arrested for allegedly robbing jewelry store with hammers: Halifax police
Halifax Regional Police has arrested two men who allegedly used hammers to rob a jewelry store in Bedford, N.S., on Wednesday afternoon. According to a police news release, officers responded to a robbery at Charm Diamond Centres at 1658 Bedford Highway around 1:55 p.m. They learned two men with hammers allegedly smashed jewelry cases and stole merchandise. An off-duty officers at the scene arrested one of the suspects. The other suspect fled in a vehicle after allegedly threatening the officer. Police later arrested the suspect in Halifax.

Alleged knife-wielding shoplifter sought for threatening Vaughan LCBO store staff
A suspected shoplifter is sought for allegedly threatening loss prevention officers with a knife at an LCBO store in Vaughan on Wednesday. York Regional Police say officers responded to call at the store near Dufferin St. and Major Mackenzie D. W. around 8 p.m. after two loss prevention officers attempted to arrest a suspected shoplifter and one of them was assaulted.

Brampton, Ont. man charged after series of armed robberies

At least one in custody after attempted robbery at jewelry store in Bedford mall

2 men plead guilty to 2022 armed robbery at B.C. car dealership

RCMP called to incident that closes West Kelowna drug store

View Canadian Connections Archives







Is Amazon Turning a Corner on Worker Safety?
Amazon reports 'measurable progress' on worker safety: Critics object
Amazon's safety data shows
a decline in its warehouse injury rate in 2023, marking an improvement for the second consecutive year, but critics disagree with how the company measures its worker safety.

Amazon says the numbers point to a year of "meaningful, measurable progress," as it continues to bring its injury rate down with investments in new technologies, training and "safety professionals."

But two labor advocacy groups say the company's numbers don't tell the full story and still show that
workers inside Amazon are at a dangerously high risk of injury.

"This is no great cause for celebration—
improvement from a horrific injury rate … to a merely horrible injury rate," said Irene Tung, a senior researcher and policy analyst at the nonprofit National Employment Law Project.

The Seattle-based e-commerce giant's recordable incident rate—a calculation of any work-related injuries that require more than basic first-aid treatment, according to Amazon—
improved 8% from 2022 to 2023, based on the company's annual safety report released last week.

In 2023, it reported 4.7 injuries per 200,000 working hours at its global facilities, compared with 5.1 injuries per 200,000 working hours the year prior.

That marks
a significant decrease from 2019, one of the first years of data Amazon released publicly. That year, Amazon recorded 6.7 injuries per 200,000 working hours globally. That number dropped in 2020 to 5.1 before spiking again to 5.7 in 2021.

Looking only at
Amazon's U.S. facilities, the injury rate is higher. In 2019, Amazon recorded 8.7 injuries per 200,000 working hours in the U.S. By 2023, that number dropped to 6.3.

Sarah Rhoads, Amazon's vice president for global workplace health and safety, wrote in a blog post last week that the company knows there is still work to be done.

Amazon 'Disaster Relief Hub'
Amazon opens emergency supply facility in Germany

Amazon has expanded its Disaster Relief Hub model overseas.

The retail giant has opened its
first Disaster Relief Hub in Europe. Located in Amazon's fulfillment center in Rheinberg, Germany, the more than 21,000-sq.-ft. facility will be filled with 1,000 pallets of relief items, enough to fill a Boeing 737 plane 20 times.

Amazon opened its first-ever Disaster Relief Hub near Atlanta in June 2021. The main purpose of the facilities is to enable Amazon to use its logistics network to quickly send critical products to nonprofits and community partners in the wake of natural disasters.

At the hub in Germany, Amazon
will store and pack items that are most needed following damaging storms, earthquakes, wildfires, floods, and other emergencies. The company selected the locations because it offers easy access to major international airports and transport networks.

Online retailers disappoint customers – here’s how

Amazon facility in Alcoa temporarily closed after fire







Los Angeles, CA: Update: L.A. smash-and-grab trio who targeted Prada, Versace and Gucci charged by AG after LAPD probe
A Los Angeles smash-and-grab theft crew targeting Prada, Versace, Gucci and other high-end stores across California have been arrested by an LAPD task force and charged with 27 felonies, the state's attorney general announced Tuesday. Atty. Gen. Rob Bonta said the trio is accused of stealing more than $300,000 worth of merchandise in Newport Beach, Costa Mesa, Los Angeles, the Bay Area and San Diego. Bonta said the ringleader of the crew faces up to 35 years in prison if convicted of all the charges related to smash and grabs from December 2022 until last month. "To be clear, this isn't about a couple of one-off instances of a shoplifted Louis Vuitton wallet or swiped a pair of Prada sunglasses. This was organized. These were organized burglaries and attempted burglaries where suspects would rip the bags off the displays, even when the products were secured to displays with locks," Bonta said, speaking at LAPD headquarters. Workers at Burberry, Prada, Sunglass Hut, Louis Vuitton, Bottega Veneta, Michael Kors, Gucci, Coach, Versace, and Maison Margiela were put at risk by the bandits, who allegedly shoved aside store workers as they snatched designer clothes and accessories, he said.

Update: Glendale, AZ: Tanger Outlets theft ends in 7 arrested; suspects are all from South America
The masked robbers who allegedly stole thousands of dollars worth of merchandise at the Tanger Outlets in Glendale on March 14 were found to be from South America. A total of seven suspects are behind bars after a joint effort between Glendale Police and surrounding agencies. The incident happened on Thursday afternoon when a group of men allegedly broke into a UPS truck, stole merchandise and drove off. Police were able to track them down to 79th Avenue and Loop 101 using traffic cameras when the suspects scattered from the van on foot. All seven were eventually caught. Bond for the suspects was set at $50,000, and they're accused of several charges. The suspects allegedly used burglary tools and stole several boxes of new merchandise from multiple stores. Police believe more suspects involved got away. "There were more subjects involved. Unfortunately, we weren't able to apprehend all of them, but seven suspects were taken into custody," Glendale PD said.

Sunrise, FL: Pair pepper-spray employees after shattering display inside Sawgrass Mills, stealing purses
Police are searching for a pair of suspects who stole expensive purses from the Sawgrass Mills Mall in Sunrise. The crime occurred Tuesday afternoon inside the Neiman Marcus store. According to police, two suspects smashed a glass display with an unknown object and stole several purses. As they were making their getaway, police said the suspects pepper-sprayed two employees before jumping into a white van and driving away. Authorities have yet to provide a description of the suspects, but the investigation remains ongoing. No injuries were reported outside of those impacted by the pepper spray.

Monroe County, PA: Three women charged with retail theft at Pocono Outlets
Three women have been charged after allegedly committing retail theft at stores located in the Pocono Premium Outlets. On March 11 around 1:00 p.m., officers with the Pocono Township Police Department were called to Old Navy in Pocono Premium Outlets to investigate a retail theft. Police say through the investigation it was found the following three women from New York are accused of shoplifting from Old Navy and one from Gap Factory; Janessa L. Irons, 29, Ulandria T. Linen, 31 and Janiah S Brunson, 28. All three were taken into custody and charged with various retail theft offenses. The women were placed in the Monroe County Correctional Facility on a $2,000 bail.

Rehoboth, DE: Three arrested in connection with Rehoboth Beach shoplifting
Delaware State Police have arrested three men from New York in an organized retail theft operation following a series of shopliftings from multiple Rehoboth Beach outlets on Saturday evening. The suspects, 44 year-old Oscar Mosquera, 48 year-old Alex Toro-Londono and 28 year-old Dagoberto Vargas-Hernandez, were apprehended during a traffic stop on Coastal Highway near Wilkins Road in Milford on March 16. At approximately 6:39 p.m., a state trooper noticed a white Honda Odyssey tailgating another vehicle. Upon conducting a stop, the trooper identified the driver as Mosquera, with Toro-Londono and Vargas-Hernandez as passengers. A routine check revealed an outstanding warrant for Mosquera from the Hudson County Sheriff's Office in New Jersey, leading to his arrest.

Youngstown, OH: Shoplifters go on a spree at Boardman stores
A 26-year-old Youngstown man currently faces theft and other charges filed in eight open cases filed since December in Boardman Court. Police reports say Griffin walked out of the Meijer Supermarket on Boardman Canfield Road on March 11 without paying for a shopping cart filled with $736 worth of items. Store security tells police that Griffin returned later that day and tried to leave with 23 items but left without the goods when confronted by a store employee. Four days later two women at the Boardman Walmart pretended to scan baby oil, an air mattress, and other items then left the store with a haul worth a total of $537. Police have the license plate number of the car involved and are working on charges. On Monday, a man and two women allegedly walked out with
$2,150 worth of merchandise from a store at the Southern Park Mall. The store’s loss prevention officer told police that the three took two hats, 37 pairs of boxer shorts, 40 pairs of socks, two jerseys, and two pairs of shorts. The loss prevention officer had so many shoplifting incidents involving one suspect, that they reported the crimes all at once. Police were told that the same man came into a store at the Shops at Boardman Park on three different days in March, walking out with shopping carts filled with a total of thirty items including Lego sets, vacuum cleaners, puzzles, and other goods





Shootings & Deaths

Charlotte, NC: Cook Out Employee murdered on the job, co-worker arrested
Malek Crosby, 20, was arrested on March 17, 2024 accused of murdering Jaselyn Horne, 26, at the Cook Out restaurant on Sunset Rd. Charlotte, NC. Malek and Jaselyn worked at the Cook Out. Jaselyn was shot and killed on March 17, 2024. Jaselyn and Malek were in a dispute at the Cook Out after their work shift. Malek is accused of then shooting Jaselyn, she died on the scene in the Cook Out parking lot at 5 a.m. Malek was arrested and charged with murder.

Bronx, NY: 2 killed, multiple arrests made in Mount Vernon double homicide; gunman still at large
Officials are searching for the gunman responsible for a double homicide at a Mount Vernon smoke shop. Gunfire broke out just steps from Fordham University on Tuesday morning. Authorities say the shooting happened amid an attempted robbery at the store on South 5th Avenue. When police arrived at the scene, they found two victims. Officials say one person died on the scene and another died at a local hospital. The identities of the victims have not been released. Several people believed to be involved in the gunfire were arrested at the scene. The NYPD and FBI are still working together to find the suspected gunman. It's not clear yet why the FBI is involved.

Memphis, TN: C-Store shooting leaves teen dead, man injured
A shooting in South Memphis left a teenager dead and a man injured on Tuesday, according to the Memphis Police Department. Around 1:30 p.m., officers say they responded to a shooting at the Parkway Market convenience store on South Parkway. Two victims were found suffering from gunshot wounds. he teen was taken to Regional One Hospital in critical condition where he later died. The other male victim, identified as 65-year-old Phillip Martin, was taken to the hospital in non-critical condition. He was shot in the leg. “I started running and I fell on the floor. I felt the shot hit me in the leg,” Martin said. “I always sit back and talk about how other people, innocent people done got shot just doing nothing, not involved in anything. But I never thought it would happen to me.” Memphis Police say the suspect had previous issues with the intended victim. Witnesses say they saw the two arguing before the shooting happened.

Miami, FL: Victim hospitalized after accidental shooting in South Beach liquor store
Authorities were called to the scene of a shooting in Miami Beach early Tuesday evening. It happened at Ocean 9 Liquor, a store located along the 800 block of Collins Avenue at approximately 7:30 p.m. According to police, the shooting appears to be accidental. Investigators who viewed surveillance video said it looked like the subject accidentally discharged their gun while inside a business. Police said the bullet hit an innocent bystander in the “lower extremities.” The victim, a woman, was taken to Ryder Trauma Center at Jackson Memorial Hospital by Miami Beach Fire Rescue in stable condition. Police said the gun owner was taken into custody and the investigation is ongoing.

Robberies, Incidents & Thefts

Los Angeles, CA: Serial burglars target mom-and-pop LA pharmacies
LAPD officers are looking for a burglary crew believed to be responsible for at least seven break-ins at local pharmacies. There are at least six people involved, all wearing masks, gloves and hoodies. Police say the suspects saw down the gates, break down the doors, and dash for the same aisle, scanning for liquids. They’re after the highly-addictive promethazine-codeine cough syrup. However, none of these mom-and-pop pharmacies carry it…yet the criminals keep coming back. They've escaped with other medications, cash and even candy bars. The latest burglaries include Lorena Pharmacy in Boyle Heights, York Discount Pharmacy in Highland Park, and Normandy Pharmacy in East Hollywood. The crew is believed to be responsible for at least seven break-ins since December.

Montgomery County, TX: 16-year-old led Montgomery County authorities on 120 mph high-speed chase following Walgreens robbery
On Monday around 10:45 a.m. the Montgomery County Precinct 4 Constable's Office, led by Constable Hayden responded to a report of a Robbery In-Progress at Walgreens on FM 1314 in Porter, along with the Montgomery County Sheriff's Office. The caller claimed a male forced himself into the cash register, injuring the cashier in the ensuing struggle, before leaving in a red Honda sedan.. Deputies spotted the vehicle near US Highway 59 and FM 2090 in Splendora. A high-speed pursuit reaching up to 120 miles per hour ensued and spanned multiple counties, including Liberty, San Jacinto, and Polk. The 16-year-old male driver from Harris County surrendered around 11:30 a.m. about 28 miles from the scene

Oklahoma City, OK: Suspect wearing ‘Jesus saved my life’ sweatshirt knocks store clerk unconscious
Police say a male suspect in a recognizable sweatshirt attacked a store clerk in Oklahoma and knocked him unconscious after asking to purchase a cigar. The Oklahoma City Police Department shared surveillance video, dated March 5, showing the attack inside a gas station on SW 59th Street near South May Avenue. “This one will make you mad,” police said in a social media post describing the video. A suspect wearing a sweatshirt with the text “Jesus saved my life” written across his chest became angry when the worker asked for identification before selling him a cigar, according to police. The suspect then punched the clerk, knocking him out before fleeing from the store with another male individual.

Patrick County, VA: Two plead guilty to 2022 Patrick County gun store burglary

Berkeley County, WV: BCSD Deputies arrest two for early February Walgreens Armed Robbery


Boiling Springs, SC: Upstate CVS store damaged in fire
Firefighters responded to a CVS store in Spartanburg County on Tuesday. According to dispatch, the crews responded to the CVS along Boiling Springs Road at 3:26 p.m. According to Boiling Springs Fire Department officials, crews arrived at the scene and discovered that a trashcan outside had caught on fire and spread to the building. Officials explained that bystanders began putting out the flames before crews arrived and helped contain the fire. They added that the building had minor fire damage but extensive smoke damage. No injuries were reported following the incident.



Auto – Luzerne County, PA – Burglary
C- Store – South Windsor, CT – Armed Robbery
C-Store – Oklahoma City, OK – Robbery
C-Store - Memphis, TN – Armed Robbery - 1 shot-killed
Dollar – Newark, NJ – Robbery
Hardware – Laredo, TX – Robbery
Jewelry - Miami, Fl – Robbery
Jewelry - Kennewick, WA – Robbery
Pets – Evansville, IN – Burglary
Pharmacy – Montgomery County, TX – Armed Robbery
Pharmacy – Los Angeles, CA - Burglary
Neiman Marcus – Sunrise, FL – Robbery
Tobacco – Bronx, NY – Armed Robbery / 2 shot-killed
Tobacco – San Francisco, CA – Burglary
Walmart – Fayetteville, GA - Robbery                                                                             

Daily Totals:
• 11 robberies
• 4 burglaries
• 2 shootings
• 3 killed


Click map to enlarge






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