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2019 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time
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Columbia Sportswear Annual Loss Prevention Meeting
"We Connect Active People With Their Passions"
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Featured in Picture: Top to bottom, left to right: Hayley Cusick LP
Coordinator, Stacey Brinig-Baker RLPM Northeast, Andrew Okronick Manager LP
Field Operations, David Ireland RLPM Southeast, Brian Kirby LP Director, Kevin
Stone Manager Organized Retail Crime, Sean Myers LP Analyst, Kevin Aird RLPM
West, Jason Richardson RLPM Central, Scott Bernards Senior LP Analyst
Not Pictured:
Danielle Downs, LP Programs Manager
Got a picture of your team
on your cell phone?
Send it to us! |
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Selfies
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Karla Hock
promoted to Vice President Risk Management for Peninsula Pacific Entertainment
LLC and del Lago Resort & Casino
 Karla
previously was the Director of Risk Management since last October, and the Risk Manager for over a year
prior. Karla also worked at Lowe's for over nine years as LP and
Operations Support Manager and at Target as Executive Team Leader -
Assets Protection for over four years. Karla earned her Bachelors
degree in Criminal Justice from State University of New York College
at Brockport. Congratulations, Karla! |
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See All the
Executives 'Moving Up' Here
Submit Your New Corporate Hires/Promotions or New Position
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Audit Committees Warned on Meeting with PCAOB
External Auditors Want to Get You Talking
This year’s
Staff Inspections Outlook published by the Public Company Accounting
Standards Board had an interesting wrinkle: the PCAOB said it would pursue
“enhanced external engagement and more proactive communication with our
stakeholders, including audit committees.”
In particular, the PCAOB said in a document published last week, it will provide
an opportunity for audit committee chairs of companies whose audits are subject
to inspection “to engage in a dialogue” with the inspections staff.
“The purpose of the audit committee dialogue is to provide further insight into
our process and obtain their views,” says the PCAOB. “We expect to publish
additional updates to audit committees regarding our inspections to provide
observations from these interviews and our inspection findings.”
While on its face this sounds OK — the PCAOB gains insight into the audit
committee process and vice versa — at least one law firm advises companies to be
on guard.
In a blog post on Monday, three Stinson Leonard Street attorneys write
that they believe issuers should be cautious when engaging with the PCAOB,
“If they do so at all.”
“Even if there are no findings, issuers will not have any control over
how the PCAOB reports the results of its interviews to the public,” which
the PCAOB plans to do, say the attorneys.
The dialogue also “may be a gateway to enforcement activity,” they note.
If an audit committee is called upon, the attorneys also recommend that “counsel
for the company or the audit committee is the proper person to engage with the
PCAOB” and any discussions should be kept on a “narrowly defined track.” cfo.com
Here's how AI could help catch shoplifters in the act
The tech identifies suspicious activity
based on shoppers’ behavior, such as body language, gait and facial expressions.
Japanese startup
has developed artificial intelligence software that it says can catch
shoplifters in the act — and alert staff members so they can swoop in to prevent
pilferage.
The system isn’t yet available in the U.S., but the Tokyo-based company
behind it, Vaak, says
tests in local convenience stores showed the system slashed shoplifting
losses by 77 percent.
Dubbed Vaakeye, the system works with a store’s surveillance cameras to catch
thievery that busy staffers might miss. Its developers trained the system by
showing it more than 100 hours of closed-circuit television footage that
depicted honest shoppers as well as shoplifters.
Vaak CEO Ryo Tanaka said the system identifies suspicious activity on the basis
of more than 100 aspects of shoppers’ behavior, including gait, hand movements,
facial expressions and even clothing choices. Promotional
videos show Vaakeye
spotting a range of suspicious activities, from “restless” behavior and
“sneaking” to putting items into bags or pockets.
If the system spots behavior it deems suspicious, it alerts store personnel via
an app. Then it’s up to staffers to take action — typically by approaching the
potential shoplifters and asking if they need help. The system doesn’t actually
label people as shoplifters; rather, Tanaka said, it tells staffers to “please
check these people — they might steal things.”
This isn’t the first time artificial intelligence has been used to combat retail
shrinkage. Retailers have used AI to detect refund fraud and employee theft.
And Japanese communications giant NTT East made headlines last summer with AI
Guardsman, a camera that uses technology similar to Vaakeye’s to analyze
shoppers’ body language for signs of possible theft. AI Guardsman’s developers
said the camera cut shoplifting losses by 40 percent.
Chelsea Binns, an assistant professor at John Jay College of Criminal Justice in
New York City, said the Vaakeye system “appears to show great promise for loss
prevention.” But, she added, retailers must weigh the costs and benefits of
surveillance.
nbcnews.com
SIA Expresses Concerns Over Contract Monitoring
Legislation
The Security Industry Association (SIA) has joined an industry-led coalition
expressing concerns about legislation proposed in more than 25 states to impose
new requirements on state contractors that could compromise employee privacy and
cyber security while increasing costs, particularly for security integrators.
Lawmakers in several states filed bills that would impose a new requirement for
vendors that contract with the state to provide real-time and retroactive access
to data for verification of hours of work performed.
sdmmag.com
The door is open for IT integrators to enter the
physical security market
Disruption is creating rapid growth in the security market, as new technologies
are introduced, new players are entering the arena and bringing solutions that
are merging and blending technologies and industries. With Access Control as a
Service (ACaaS), network connected devices and wireless locks are driving a
significant amount of growth in the market, which allows new integrators with
network expertise the opportunity for a simple expansion of their business into
physical security, specifically video surveillance and access control.
Access control and video surveillance devices have become part of the network
infrastructure creating a change in the traditional decision makers. In the
past, facility directors were responsible for security; however we have seen a
clear shift and the IT staff in addition to the facility staff are collaborating
to make decisions about physical security solutions.
securitysystemsnews.com
Biggest BEC Case Ever - From Russia With Love
Lithuanian Man Pleads Guilty to $100 Million Business Email Compromise Scheme
Of Two U.S. Based Internet Companies (Unnamed intentionally)
United States Attorney for the Southern District of New York, announced that
EVALDAS RIMASAUSKAS, a Lithuanian citizen, pled guilty today to wire fraud
arising out of his orchestration of a fraudulent business email compromise
scheme that induced two U.S.-based Internet companies (the “Victim Companies”)
to wire a total of over $100 million to bank accounts he controlled. RIMASAUSKAS
entered his guilty plea today in Manhattan federal court before U.S. District
Judge George B. Daniels.
From 2013 through 2015, RIMASAUSKAS orchestrated a fraudulent scheme designed to
deceive the Victim Companies, including a multinational technology company and a
multinational online social media company, into wiring funds to bank accounts
controlled by RIMASAUSKAS.
justice.gov
It Sounds the Same Across the Pond
Going Out of Business Is Hottest Trend in U.K. Retail
Stores are closing daily on the U.K.’s shopping streets in a crisis reminiscent
of the U.S. retail apocalypse, and there’s no sign of a bottom.
With e-commerce giant Amazon.com Inc. luring shoppers away from physical stores,
the Brexit deadline looming and discounters piling pressure on mainstream
grocers, there’s no relief on the horizon.
Insolvencies have jumped by more than a fifth since 2016, with more than
1,200 retailers collapsing last year.
High rents and property taxes are making it difficult for companies to keep
stores open, and closings now outnumber openings. Once buzzing town
centers are emptying out as shutters are drawn.
“This is bigger than it was during the 2008 financial crisis because the stress
is a lot more real,” Fleming said. If an economic downturn compounds the effects
of the shift to e-commerce, “it will be horrible.”
bloomberg.com
New Jersey becomes 2nd state to ban cashless shops and restaurants
The new law takes aim at Amazon Go and others
On Monday, New Jersey Governor Phil Murphy signed a bill banning cashless retail
stores and restaurants in the Garden State. Murphy's signature makes New Jersey
the second state in the US to ban cashless stores, after Massachusetts banned
them in 1978.
More recently, New Jersey's move follows that of Philadelphia, which
banned cashless stores earlier this month.
arstechnica.com
Controller - 1 of Nation's Largest Event Rentals
Companies 'Classic Party Rentals' Gets 2 Yrs For $1.27M Embezzlement
Jeanette Elizabeth Ford has been sentenced for embezzling over $1.27 million
from her now-bankrupt former employer, Classic Party Rentals (CPR).
As part of her job as a controller at CPR, Ford was responsible for reconciling
and recording employees’ corporate credit card transactions within CPR’s
accounting records. Ford used her authority and access as an operations
controller to circumvent company controls and charge over $1.27 million in
unauthorized personal expenses, for herself and her family, to a corporate
credit card issued in her name. In her position, she was able to hide her
unauthorized charges from her colleagues and supervisors at CPR.
Ford manipulated transaction reports from MasterCard, the corporate credit card
company, by deleting the unauthorized transactions from MasterCard spreadsheets
and then presenting the manipulated data to conceal the credit card
transactions. Ford also recorded fraudulent entries within the accounting
system. The corporate credit card company would automatically debit a cash
account when CPR’s total credit card transactions reached a certain threshold.
As bank reconciliations were performed at the end of each month, these cash
transactions were recorded by crediting cash and debiting the credit card
liability. Ford would use her ability and access to post entries within the
system and record the fraudulent journal entries. These entries were then used
to change the balance of the credit card liability in order to reconcile the
credit card file that she manipulated. Ford also circumvented CPR policy by not
linking her company credit card to CPR’s expense reporting software.
justice.gov
Workplace Fatality: Security guard at JFK Airport
killed in elevator accident
Dillon Jobe, 40, was working at a Lufthansa cargo building at the Queens airport
around 3:30 p.m. Tuesday last month when an elevator came down on top of him,
sources said. “All workplace fatalities are tragedies and the agency of course
will assist all parties in any way possible during the investigation of this sad
event,” the statement said. “The US Department of Labor, Occupational Safety and
Health Administration and the Port Authority Police Department are currently
investigating this accident.”
nypost.com
Tyler, TX: Brookshire Grocery Warehouse Employee
Killed in Industrial Accident - OSHA Investigating
Senior LP & AP Jobs
Market
New: Director of Risk Management Posted for
Cabela's in Springfield, MO (Bass Pro Shops Base Camp)
Bass Pro Shops, the nation’s leading merchant of outdoor recreational products
and conservation organization, is seeking a Director of Risk Management at its
Springfield, Missouri, base camp. This position will report to the Group Vice
President – General Counsel.
The Director of Risk Management will have overall supervisory responsibility for
Bass Pro’s Risk Management program and operational responsibility of its captive
insurance company.
Bass Pro has a multi-faceted structure consisting of Bass Pro Shops and Cabela's
retail stores, Big Cedar Lodge, White River Marine Group boat manufacturing, and
boat dealerships operated as Tracker Marine Boat Centers. Each business unit is
a world-class leader in its market niche. The Company has operations in the
United States and Canada.
myworkdayjobs.com
How the National Enquirer Got Bezos’ Texts: It Paid $200K to His Lover’s Brother
As FDA Cracks Down, CVS Expands Anti-Tobacco Push On College Campuses
DSW changes corporate name to Designer Brands Inc.
Walmart, Sam’s Club and the Walmart Foundation announce a commitment of $100,000
for Midwest flood relief
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your time
and doesn't filter retail's reality
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Charlotte man pleads guilty to selling approximately $9
Million dollars’ worth of stolen items on eBay
The owner of Took King USA on North Tryon Street was busted in a Secret Service
investigation and is accused of selling up to $9 million worth of tools stolen
from other stores. Federal prosecutors said Edwin Barkley’s store is a front
because he was doing most of his business on eBay. The affidavit said Barkley
worked with boosters, who are generally drug addicts stealing goods and
merchandise. In this case, boosters allegedly stole from retail stores,
including The Home Depot, Target and Lowe's.
Read more
For further information on PROACT, email inquiries to
PROACT@eBay.com. |
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Spotlight on
Scarsdale Security
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Here's One of Many Success Stories From Our Retail Clients...
www.scarsdalesecurity.com |
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March 21, 2019 (Tomorrow) Noon - 1:00PM EST
RH-ISAC/Accenture Host Webinar on Threat Trends in Retail & Hospitality Report
This webinar will provide an overview of the key findings from the Retail &
Hospitality Threat Trend Report, produced for this membership in partnership by
Accenture and the RH-ISAC. This threat intelligence report is the first of its
kind dedicated to the retail and hospitality industry. It results from research
and analysis conducted by the Accenture Security iDefense threat intelligence
team, and included reviewing the threats reported by RH-ISAC members in 2018.
The report aims to inform IT security teams, business operations teams, and
executives about emerging cyber trends and threats and the steps organizations
can take to reduce risk.
rhisac.org
This webinar is open to RH-ISAC Core Members and retail cybersecurity
practitioners eligible for Core membership. Email
events@rhisac.org to RSVP today!
Verizon Media Pays Up for Cybersecurity Help
Companies increasingly are turning to bug bounty hunters and other outside
security researchers to supplement their internal cybersecurity programs. To
keep the best hunters coming back, businesses are providing them with lavish
live-hacking events and ample pay-per-bug rewards.
Last April,
Verizon Media,
formerly Oath Inc., decided to hold a live-hacking event in San Francisco with
bug bounty platform
HackerOne Inc.,
bringing together about 40 security researchers from several states and
countries.
A live event helps Verizon Media
build relationships with top hackers
and help the company’s security team learn how theoretical adversaries work,
said Chris Nims, chief information security officer.
Mr. Nims brought several team members to the downtown venue to participate in
the more than nine-hour event. The team was able to fix, in real time, some of
the vulnerabilities identified, he said. Verizon Media, whose properties include
AOL, Yahoo, TechCrunch and HuffPost,
paid out more than $800,000 in bounties that day.
cybersecurity.cmail19.com
Stealing Corporate Funds Still Top Goal of Messaging Attacks
BEC Attacks are Most Costly Threat to Businesses
Cybercriminals focus on collecting credentials, blackmailing users with fake
sextortion scams, and convincing privileged employees to transfer cash. The
latter still causes the most damage, and some signs suggest it is moving to
mobile.
While e-mail scams that attempt to fool users into giving up their credentials
for popular services are the most numerous, the
most costly threat continues to be business
e-mail compromise (BEC), where the
fraudster attempts to fool an employee into paying a fake invoice. While BEC
attacks only make up 6% of all spear-phishing attacks, according to Barracuda,
they account for the most losses.
In some cases, attackers have also started
moving victims over to text messaging
as the primary conduit for the scam, according to the second report from
messaging-security firm Agari. In its analysis, the firm described how the
attack starts with a purported message from the company CEO asking for the
employee's personal cell to "complete a task for me." The attacker then moves
the discussion to SMS text messaging.
Rather than aim for high-value accounts, the scam typically focuses on
getting the employee to buy gift cards with the
corporate credit card, the Agari report
states. Gift cards have become a common way for scammers to cash out, with a
quarter of fraud ending in payment by gift card, up from 7% in 2015, according
to the U.S. Federal Trade Commission.
darkreading.com
Kroger to build robot-powered fulfillment center in Florida - One of 20 to
come
The Kroger Co. is making progress on its plan to build a series of high-tech
customer fulfillment centers (CFCs). Partnering with UK-based online grocery
retailer Ocado, Kroger will open an advanced CFC in Groveland, Florida, located
30 miles west of Orlando. Kroger expects to employ more than 400 people in the
375,000-sq.-ft. facility, which is scheduled to break ground later this year and
open in 2021.
The CFC model is based on an automated warehouse facility with digital and
robotic capabilities, also known as a “shed.” Kroger plans to eventually open 20
CFCs, in partnership with Ocado, to provide omnichannel services to its
customers across the entire East Coast.
chainstoreage.com
Microsoft Office Dominates Most Exploited List
New Version of Mirai Botnet Targets Business IoT Devices
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'Organized Retail Crime is a Growing Concern' in Canada
Retail loss prevention the focus of Alberta Retail Crime Prevention Summit
Retail
crime prevention will be the focus of a special event in Red Deer next month.
The third annual Alberta Retail Crime Prevention Summit will be held Apr. 24
at the Sheraton Hotel featuring guest speakers discussing topics affecting
business owners, rural communities and individuals.
“We as a police service in partnership with Calgary and other agencies
throughout the province have realized that retail crime is on the rise,”
declares Wilson. “Statistically, we’ve seen the increase in these types of
offences and some of the prolific offenders that are continually doing this. So
working in partnership with some of our retail partners throughout the province,
I’ve decided to make this summit.”
Wilson says organized retail crime is a growing concern throughout the
province and not just in central Alberta.
“We’re finding these offenders are just going up and down the highway,
especially the prolific ones and they’re just hitting the major stores,”
adds Wilson. “Usually what they’ll do is they will “fence” these items to make a
profit. So we’re utilizing different avenues to circumvent that through our
Cybercrimes Unit and other online ways of trying to combat these types of
offences.”
“Gone are the days where shoplifting is just stealing a bag of chips and a
bottle of Coke,” he exclaims. “This is a million dollar industry and to a
certain extent it’s organized. So we want retailers to understand that the
police know there are organized crime offenders that are targeting their stores
and that we want to work in partnership with them to hold the bad guys
accountable.”
rdnewsnow.com
'We have to have some feeling of security'
Liquor Mart employee says staff stressed by thefts, robberies
A Manitoba Liquor Mart employee says the growing number of thefts and robberies
in stores is seriously affecting the well-being of staff — a problem Manitoba
Liquor & Lotteries says it's working to address. The employee said it has come
to the point where it's not a question of whether a theft or robbery will
occur — but when.
A spokesperson for Liquor & Lotteries, Andrea Kowal, said the Crown corporation
is aware of the toll robberies and thefts are taking on staff. She said Liquor &
Lotteries has resources in place to address the needs of staff, including
on-site trauma support when a serious incident happens and counselling for
employees and their families. The corporation has also increased the number
of staff meetings.
Kowal said Liquor & Lotteries uses state-of-the-art surveillance and new
security measures are being explored. At one point last month, Liquor &
Lotteries hired special duty Winnipeg police officers — officers who are not on
regular duty and can be contracted by a business — to work in some locations.
MLL plans to announce other security initiatives it's trying later this week,
Kowal said.
cbc.ca
Shoppers Forced to Use Self-Checkout?
Superstore, Shoppers Drug Mart Face Backlash from Customers
'I can't even get that basic level of customer service'
Marvin
Kaye said he was taken aback when, last weekend, he was told he'd have to use
self-checkout at a Shoppers Drug Mart in Ajax, Ont. "Everybody is being
funnelled, herded through this self-checkout." After protesting, Kaye said he
was told he could go to a cashier — if he paid cash. He had none, so that option
was out.
"I find it distasteful that I can't even get that basic level of customer
service," said Kaye, who grudgingly used the self-checkout machine to pay for
his purchase.
Many large retailers are adding self-checkout machines to stores, claiming
they're offering more choice. But several Shoppers Drug Mart and Real Canadian
Superstore customers complained to CBC News that they were recently given
only one choice: self-checkout. Each Shoppers Drug Mart customer relayed the
same experience.
cbc.ca
Ontario Supreme Court: Employers Can Provide Candid Job References
As Long as Intent is Not Malicious
Ontario employers can speak candidly about former employees' weaknesses when
providing job references, as long as the dominant motive for the reference is
not malicious, the Supreme Court of Canada (SCC) recently indicated. The SCC
declined to review a lower court's finding that a plaintiff failed to prove
her former manager defamed her by giving her a negative reference that led
to revocation of a job offer.
The plaintiff sought to prove her former manager was liable for defamation after
the manager's negative job reference led to the job offer revocation. After the
Court of Appeal for Ontario (OCA) upheld the lower court's decision, which did
not find the manager liable, the plaintiff tried to appeal to the SCC. But the
SCC declined to hear her appeal.
The court concluded that the manager's words were specifically about the
employee, were communicated to the person who contacted him for the reference
and lowered the employee's reputation in the eyes of a reasonable person.
Nonetheless, the lower court agreed with the manager that he was protected
because his remarks were made in the context of an employment reference.
shrm.org
Be cautious about details included in family obituaries, Edmonton police warn
Scammers Using Information to Steal Identities
Grandma just died and her family wants a nice tribute in the form of a fulsome
and heartfelt obituary. But Edmonton police are warning people to be cautious
about just how much information they include. In one recent example, police say
a suspect allegedly used obituary information to commit more than 110
instances of fraud since July 2018.
Criminals can use information provided in public obituaries to contact former
employers, for example, or utility providers. If they can find personal details
about the deceased they can use the information to commit identity fraud, police
said. The Edmonton Police Service is encouraging families to take proactive
steps when a loved one dies. When posting an obituary, do not use the day and
month of birth of the deceased. Try not to include information on employment
history, or home address.
cbc.ca
Canada Store Openings & Expansions
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DSW Inc. Changes Name as it Maps Out 3-Year Canadian Expansion
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Luxury Streetwear Brand ALYX Opens World’s 1st Standalone Storefront in Toronto
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New downtown Sarnia store providing outlet for local crafters
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Turkish Retailer ‘Penti’ Expands into North America with 1st Store in Halifax
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Fire & Flower launches cannabis ecomm platform
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The North Face has opened a new store at Premium Outlets Montreal
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New Canadian Tire opens in Grande Prairie this week
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The Cheesecake Factory eyeing Square One location in Mississauga
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Giant Tiger Roars into Atholville, New Brunswick
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Treasure Hunt Opens Store in Cornwall
Will Ontario cannabis shops be ready for April 1? For some owners it’s touch and
go
Walmart Marks 25 Years in Canada Amid Challenges and Success
Waterloo, ON: Electronics, cash stolen in 24-hour break-in spree
On Sunday at 3 a.m., a stolen vehicle was used to break into two variety
stores, police said. In one of the stores, the thieves broke into a bank
machine. The suspects then fled the area. Then at 3:15 a.m. on Monday, a
pick-up truck was used to get inside a business in Kitchener, causing
significant damage, police said. Electronics were stolen from inside the
business before the suspects fled. About 15 minutes later, officers responded to
a break and enter at a business in Breslau. The suspects stole an undisclosed
amount of cash before fleeing.
globalnews.ca
Guelph, ON: Six businesses the victim of overnight smash-and-grabs
Police say the front windows were broken and thefts occurred at three businesses
on Woodlawn Road West, one business on Silvercreek Parkway North and two
businesses on Paisley Road. An employee of a gas bar on Paisley Road contacted
police after witnessing one of the break-ins around 2:25 a.m.
cbc.ca
Conception Bay South, NL: Retail workers fearful after 3 armed robberies
in 72 hours
The mayor of Conception Bay South says he has never seen such a crime spree
in the town as this past weekend. Three armed robberies in under 72
hours, including one in broad daylight, left retail workers in the town fearing
where the next hit would be and when it would come.
vocm.com
West Kelowna, BC: Convenience store robbed twice in 12-hour span
Burlington, ON: Police Seeking Suspect Following Shoplifting Incident at
Hudson’s Bay
Calgary, AB: Police Service releases photos of suspected Bitcoin ATM fraudsters
Avondale,
NL: Armed robbery a 1st in 130 years, says Flynn's Store owner
Woodstock, ON: Theft of pizza store tip jar caught on camera
How these Toronto UPS workers helped a scammed woman get her $12.5K back
Robberies & Burglaries
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C-Store - Windsor, ON - Robbery
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C-Store - Cambridge, ON - Armed Robbery
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Circle K - Thunder Bay, ON - Armed Robbery
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Flynn's Store - Avondale, NL - Armed Robbery
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Mac's - West Kelowna, BC - Robbery
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Market - Maryhill, ON - Armed Robbery |
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3SI Security Systems
Disrupting the Status Quo:
A Layered Approach to Loss Prevention
Todd Leggett, CEO
and
Dan Reynolds, VP of Retail Sales
3SI is on a
mission to create a safer world with innovative technologies that redefine asset
recovery and criminal apprehension. Todd Leggett and Dan Reynolds tell us how
3SI has significantly increased its footprint in the retail space by developing
new retail applications for their patented GPS technology to address loss
impacting multiple verticals within the retail segment. Today, they protect more
than 250,000 locations worldwide and are one of the leading providers of Retail
GPS Tracking and Tracing solutions.
Quick Take 8 with Bob Moraca, VP of LP, NRF
Bob Moraca, Vice President,
Loss Prevention, NRF
with MCs Joe LaRocca
and
Amber Bradley
Bob Moraca, VP of LP for the National Retail Federation,
chats with Joe and Amber about the NRF’s support for non-violent criminal
justice reform, the latest findings of the
NRF’s ORC report, and why Cyber Risk is a major new area of focus at this
year’s
NRF Protect conference.
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New Retail Quality Report Finds More than 3,000
Bugs on Top Ecommerce Sites
 With
the 2018 holiday shopping season in the books, retailers are already turning
their attention to this year’s peak periods. The 2019 Retail Quality Report:
Global Insights from the Holiday Shopping Season, a new report from
Applause, found top retailers left plenty of money on the table because of poor
digital and omnichannel experiences in 2018, something they’ll want to fix this
year.
The research report, which leveraged testing and feedback from Applause’s
community of digital quality experts, evaluated the functional, user experience
(UX), and omnichannel maturity of the world’s top retailers.
In total, Applause found more than 3,000 software bugs during the testing.
What’s more, the cost of these bugs was unexpected and, in some cases, extremely
high. In fact, for 10 of the top US retailers, more than $60 million in
holiday season sales were potentially lost because of just 65 high-severity
bugs.
To learn more about the 2019 Retail Quality Report, visit our
retail resource center,
read the
press release, and download the
full report.
applause.com
The Never Ending Counterfeit Fight
Amazon Continues Cutting Vendors in Masse
Amazon Steps to Protect Customers May Have Major Impact On Vendors, According to
The Upstart Group
Amazon is quietly instituting policy changes that will have a large impact on
many companies who have come to rely on the e-commerce site as a key source –
and for some, the only source – of retail sales. Right now, thousands of vendors
are not receiving purchase orders, creating havoc and panic among businesses
across the landscape.
"Over the last two weeks, Amazon has cut off in-network and dropship purchase
orders for vendors classified as VSP, the Vendor Success Program," "We
believe these drastic changes are being made to ensure Amazon protects their
customer experience. Too many customers have been receiving damaged or
counterfeit goods, or have had a poor customer service experience. Amazon
is protecting their brand and their customers."
"We think that vendors who Amazon deems as 'not strategic' will need to be
self-sufficient in operating on Amazon's Vendor Central Platform." Vendors who
are self-sufficient in pick-pack-ship, inventory management, customer service
and billing, will be able to weather the changes. But they'll only receive
payment when a product is actually sold, and this could have a significant
impact on their business. Those used to shipping an order, invoicing Amazon and
getting paid within 30 days will have to adapt to a new model.
Editor's Note: Smart move and about time. Instead of trying to find -
file & legally remove the counterfeits, just cut off the base, stop the
pick-pack-ship for in-network groups, and change the payment process. That'll
chase all the low hanging fruit away.
The first group they cut two weeks ago numbered around 10,000 according to
articles. With the reasoning coming the week after the initial cuts - stopping
counterfeits. And actually it's brilliant. Just cut off, restart, and limit the
group that poses the biggest risk.
prnewswire.com
Arizona Lawmakers Debating Approach To Collecting
Online Sales Taxes
Cannabis Goes Next-Gen: Moving From Retail to
E-Commerce
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"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent |
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Charlotte, N.C.: Tool King USA Owner Pleads
Guilty Operating Large-Scale Multi-State Fencing Operation
Edwin R. Barkley, 63, of Charlotte, appeared in federal court today and pleaded
guilty to interstate transportation of stolen property, for operating a
large-scale fraudulent scheme involving the purchase and sale of stolen goods
and merchandise through his Charlotte-based storefront business, Tool King USA
(Tool King).
September 2015 through October 2018, Barkley operated the Tool King as a
“fence,” which is a business that buys stolen merchandise from multiple
“boosters.” A booster is someone who steals goods and merchandise and sells them
to a fence. Court records show that Barkley bought from multiple boosters
large-ticket items such as power tools, vacuum cleaners, generators, and home
electronic goods, at a fraction of their retail value. Barkley then sold the
stolen merchandise on an e-commerce platform at or near ninety percent of their
retail value, and used the profits to pay for his daily living expenses.
The interstate transportation of stolen goods charge carries a maximum penalty
of 10 years in prison and a $250,000 fine.
justice.gov
Memphis, TN: Police arrest man for Home Depot
theft ring
Memphis police arrested a man who they said stole thousands of dollars worth of
items from Home Depots across the city of Memphis. Police said an asset
protection investigator called the police to provide security footage of the
thefts. Mekayne Havens, 19, was developed as a suspect and was arrested. He is
charged with Theft of Property Conduct Involving Merchandise $10,000 - $60,000.
The total value of the items, which included multiple drills, grinders, hacksaws
among multiple others was more than $16,000.
fox13memphis.com
Newport News, VA: Search for suspects after
merchandise bought with local stolen credit card linked to Russia
On January 31, a Newport News resident filed a police report in reference to her
credit card being stolen and used to make unauthorized purchases. The victim was
inside Costco, when her credit card was stolen from her wallet and used at a
local Best Buy to purchase over $5,500 worth of merchandise. This merchandise
has been traced to a Russian city. The ongoing investigation by the Economic
Crime Unit has obtained images of persons of interest in this case.
wtkr.com
Madison, WI: Known shoplifter arrested stealing
$650 of merchandise from JC Penney
Authorities said Marilyn Simmons, 52, took more than $650 of merchandise from JC
Penney at about 5:55 p.m. Simmons took the haul to a van in the parking lot.
Inside the vehicle was 54-year-old Robert Baker who has a lifetime ban from the
East Towne Mall because of retail theft. Simmons told police she planned to sell
the items to a middleman who returns stolen merchandise to stores for cash.
wkow.com
New Castle, PA: Rite Aid employee and her
boyfriend busted in refund scam
Rite Aid Loss Prevention told Police that Milton had entered the store multiple
times and took items from the shelf and took them to the cash register, where
Hunt would do a return transaction and give Milton cash from the register. He
estimated that she did six such transactions for Milton, giving him a total of
$371.
ncnewsonline.com
Mesa, AZ: Hobby Shop Shoplifter steal $2,000 worth of
Remote Control Cars for rent money
Buffalo, NY: Niagara Falls man charged as Shampoo Bandit;
criminal history of shoplifting
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Shootings & Deaths
Los Angeles, CA: Police Commission rules that
officers violated LAPD policy in 2018 Mall Shooting
On a Tuesday, the Los Angeles Police Commission ruled that the final shot fired
by each of the two officers violated Los Angeles Police Department policy—a
policy which, as explained by the Los Angeles Times, says deadly force should
only be used when protecting yourself or others from imminent danger.
Sgt. Ryan Lee and Officer Martin Robles have been identified by the department
as the two officers who shot and killed 30-year-old Grechario Mack on April 10,
2018. They fired a total of 14 shots, and the five members of the Police
Commission—a civilian oversight board—voted unanimously that they were wrong in
firing those last two shots.
According to a report submitted to the commission by Police Chief Michel Moore,
Mack appeared to be in an “agitated delirium.” Two LAPD sergeants repeatedly
ordered him to drop the knife, but he didn’t. They discussed using a Taser, and
when an officer arrived with a beanbag shotgun, they decided to go with the
less-lethal weapon. That is when Mack reportedly ran toward stores with shoppers
inside.
Sgt. Lee—who fired four initial shots from his handgun—told LAPD investigators
“I wasn’t going to allow this guy, or the suspect with a knife, to run into one
of these stores and hurt anybody that was in those stores, or hurt any officers
that were coming up and they were approaching.” In explaining taking his final,
fifth shot, Lee said “I realized that after he went down, he was trying to get
back up…And he was also in front of a very large retail store with numerous
patrons inside. And so I fired again to stop the threat.” Los Angeles County
District Attorney Jackie Lacey will decide whether or not Lee and Robles will be
charged criminally.
latimes.com
Update: Cleveland, OH: 3 charged in C-Store Armed Robbery/
Shooting that killed a Store Clerk
Robberies, Incidents & Thefts
Chino, CA: 3 arrested for theft of a $10,000
bicycle
Ran over shop employee with a truck while fleeing
The Chino Police Department said that the three were allegedly involved in a
burglary on Feb. 12, when Wolfe and Kyle Stewart walked into Incycle Bicycles in
Chino, grabbed a bicycle valued at $10,000 and left the store. Police said they
got into a GMC Sierra, which police said Nichole Stewart was driving, and left
the area. “A female employee attempted to stop the suspects and was run over,
suffering critical injuries to her head and torso,” police said. “The female
victim was hospitalized with significant injuries but has since been released.”
Police said Wolfe and both Stewarts are suspected of committing similar thefts
across Los Angeles and Orange counties.
ocregister.com
Country Club Hills, MO: Suspected Armed Robber
shot by employee at Laundromat
According to the store owner, two men in masks entered the business with a gun
and pistol-whipped the employee. The clerk confronted the gunman, armed himself
and shot the robber once in the chest. Meanwhile, other suspect fled the scene
and got away with an undisclosed amount of money. Both the employee and the
wounded robber were taken to the hospital.
fox2now.com
Skokie, IL: Man held without bond after injuring senior
citizen in attempt to flee Beauty Supply store in Grab & Run; 8 prior theft
convictions
Huntsville, AL: Machete vs. knife fight in Alabama gas
station robbery
The Woodlands, TX: Four charged with Burglary and
Organized Crime in the multiple thefts at Grogan’s Square Shopping Center
Norfolk, VA: Suspect in motorcycle helmet robs Brink’s
Armored Truck
Sentencings
4 Man Armed Robbery Crew Found Guilty of String
of Armed Robberies & Kidnapping in Southeast
On March 15, 2019, four Broward County, Florida residents were convicted by a
federal jury for their participation in a string of armed robberies using
firearms. One defendant was also convicted of kidnapping four victims.
Jerome Simmons, 31, of Fort Lauderdale, Florida, Adrian Hardy, 34, of Fort
Lauderdale, Florida, Christopher Brinson, 33, of Fort Lauderdale, Florida,
Emmory Moore, 34, of Coral Springs, Florida, found guilty.
On March 3,2017 the four entered Class Jewelers in Deerfield Beach, Florida,
Moore and Simmons entered the store, dressed in wigs, makeup and women’s
clothing. On March 6, 2017, two men dressed as women entered Lily’s Jewelry in
Spring Hill. On March 31, 2017, three men dressed as women entered Bishop’s
Jewelers in Valdosta. On April 16, 2017, three men dressed as women, left a
white Jeep and entered LSO Jewelers in Port St. Lucie, Florida.
Simmons, Hardy, Brinson, and Moore face up to 20 years in prison for the robbery
and robbery conspiracy charges and a consecutive mandatory minimum term of 7
years to life in prison for each conviction for brandishing a firearm during a
crime of violence. Additionally, Hardy faces up to 15 years in prison for each
of the kidnapping charges.
justice.gov
Federal Ex-Con Charged With CC Fraud & ID Theft
March 2018, Fellela was released from federal prison following a 48-month
sentence imposed in the U.S. District Court in Rhode Island for credit card
fraud, aggravated identity theft and other offenses. Between September 2018 and
March 2019, while he was on federal supervised release, Fellela stole credit
cards from Connecticut residents and used the cards to make thousands of dollars
in fraudulent purchases at various retail stores throughout Connecticut. justice.gov
Auckland, New Zealand: Shoplifting Teen jailed after One
Punch Killed Supermarket Security Guard
A shoplifting teenager who was on bail when he killed a Security Guard with a
single punch has been jailed for two years. Sydney Jayden Kokiri was sentenced
today in the High Court at Auckland by Justice Pheroze Jagose to two years'
imprisonment over the death of Serbian national Goran Milosavljevic. The
18-year-old had earlier pleaded guilty to the security guard's manslaughter.
Milosavljevic, who was just months away from becoming a New Zealand citizen, was
struck by a single punch from Kokiri in the Papakura Countdown store on May 2
last year.
nzherald.co.nz
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Robberies and Burglaries
Sponsored by
Scarsdale Security Systems
●
Bicycle Shop – Albuquerque, NM – Burglary
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C-Store – Huntsville, AL – Armed Robbery
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C-Store – Council Bluffs, IA – Robbery
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Dollar General – Tulsa, OK – Armed Robbery
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Family Dollar – Decatur, IL – Robbery
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Gas Station – San Antonio, TX – Armed Robbery
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Laundromat – Country Club Hills, MO – Armed
Robbery/Suspect shot
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Liquor Store – Seminole County, FL – Burglary
●
Pawn Shop – Fayetteville, AR – Burglary
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Restaurant – Austintown, OH – Armed Robbery
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Restaurant - Coral Springs, FL – Burglary (Domino’s)
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Restaurant – Dayton, OH – Armed Robbery (Domino’s)
●
Restaurant – Chesterfield County, VA – Burglary
●
Shipping Store
– Coral Springs, FL – Burglary
●
Sprint – Manteca, CA – Burglary
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Tattoo Shop – Centralia, WA – Burglary (3rd in a week)
●
7-Eleven – New York, NY – Robbery
●
7-Eleven – East Patchogue, NY – Armed Robbery (4th in area
in 4 days)
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Daily
Totals:
• 10
robberies
•
8 burglaries
•
1 shooting
•
0 killed |
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Hutch Hillebert named Sr.
Regional Loss Prevention Manager for rue21 |
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COMPANY |
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Inventory Control Supervisor |
AC Moore |
Cincinnati, OH |
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LP Specialist |
Amazon |
Rialto, CA |
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LP Specialist |
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LP Leader |
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District Director AP/LP |
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AP and Safety Area Manager |
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AP Area Manager -
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AP ASM |
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Self-reflection is something many avoid
or refuse to allow it to creep up and point to exactly what you need to look at.
Hidden behind rationalizations, self reflection in actuality can be an eye
opening experience. Popping up when you least expect it but most notably late at
night when you're staring at the ceiling with no other outside interferences
lending you license to deny it. Self-reflection is the one person you should
make it a point to face. It just might make a difference tomorrow. Just a Thought,
Gus
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