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LPRC: Now & Next

Improving Execution Now
Preparing for What Comes Next

Read Hayes, PhD, Director of LPRC
Mike Giblin, Sr. Research Scientist, LPRC
Fred Becker, Dir. of AP, Bloomingdale's

As LP/AP’s academic “Think Tank”, the Loss Prevention Research Council studies virtually every aspect of Loss Prevention. From strategy, analytics, manpower, and technology, to the various forms of loss, theft, fraud, robbery, as well as store and parking lot violence and deaths, the LPRC delivers actionable information that drives results.

As our retail world continues to present evolving violent, data, brand and property crime risks, learn how the LPRC is helping retailers tackle these issues, improve execution now and prepare for what’s coming next.

Learn more about the LPRC in our 'LPNN in Gainesville' series of interviews filmed at the LPRC's 2017 Impact Conference.

  Episode Sponsored By
 

How HBC and Saks
Mitigate Threats

Pat McEvoy, Sr. Director of Asset Protection Administration, Hudson's Bay Company, and Bryan Granata, Managing Director of Asset Protection, Saks Fifth Avenue, explain how situational awareness can help in both rare occurrences like active shooter threats and common events like distracted walking caused by smartphones.
 



Coming March 16/19:






 

Solution Providers, have a video or commercial you want to publish? Contact us.

News Brief
Sponsored by WG Security Products, Inc.
 

Equifax CIO Cashes in Stock Before Data Breach Announced Last August
'Former Equifax USIS Chief Information Officer indicted for insider trading'
ATLANTA - Jun Ying has been indicted on federal charges of insider trading relating to his sales of Equifax Inc. securities in advance of its announcement regarding a data breach. 

Jun Ying was the Chief Information Officer of Equifax U.S. Information Solutions in August 2017. In that role, he became aware of information that resulted in him determining that Equifax had been the victim of that data breach before that information was made public. 

On Friday, August 25, 2017, Ying texted a co-worker that the breach they were working on “Sounds bad. We may be the one breached.” The following Monday, Ying conducted web searches on the impact of Experian’s 2015 data breach on its stock price. Later that morning, Ying exercised all of his available stock options held at UBS Financial Services, resulting in him receiving 6,815 shares of Equifax stock, which he then sold. He received proceeds of over $950,000, and realized a gain of over $480,000. On September 7, 2017, Equifax publicly announced its data breach, which resulted in its stock price falling.

"The FBI and the U.S. Securities and Exchange Commission are sending a strong message to company insiders that they must follow the same rules that govern regular investors. Otherwise, they face the severe consequences for failing to do so.” justice.gov

Industry First - LP Hourly Population
134,000 Retail Loss Prevention Specialists in U.S.
Department of Labor - Bureau of Labor Statistics
Classifies Retail Loss Prevention Specialists Positions in U.S.

Updated 2017
Summary Report for:
33-9099.02 - Retail Loss Prevention Specialists
Implement procedures and systems to prevent merchandise loss. Conduct audits and investigations of employee activity. May assist in developing policies, procedures, and systems for safeguarding assets.

Sample of reported job titles: Asset Protection Associate (APA), Asset Protection Lead, Loss Prevention Agent, Loss Prevention Associate (LPA), Loss Prevention Detective, Loss Prevention Investigator, Loss Prevention Leader, Loss Prevention Officer, Loss Prevention Specialist, Retail Asset Protection Specialist

Tasks - Technology Skills - Knowledge - Skills - Abilities - Work Activities - Detailed Work Activities - Work Context - Job Zone - Education - Credentials - Interests - Work Styles - Work Values - Wage & Employment Trends

Wages & Employment Trends
Median wages data collected from Protective Service Workers, All Other.
Employment data collected from Protective Service Workers, All Other.
Industry data collected from Protective Service Workers, All Other.

Median wages (2016): $13.81 hourly, $28,720 annual
State wages: Local Salary Info

Employment (2016): 134,000 employees
Projected growth (2016-2026): Average (5% to 9%) 
Projected job openings (2016-2026) 35,200
State trends: Employment Trends

Top industries (2016)
Educational Services
Government

Source: Bureau of Labor Statistics 2016 wage data and 2016-2026 employment projections. "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.

Editor's Note: Finally, the DOL recognized the retail LP specialists position and obviously covered the hourly jobs in the industry. The issue is: Are there this many and how did they gather and who did they include in this group? onetonline.org

Baltimore Tops List For Use of Guards
America's Growing 'Guard Labor' Force
In 2017 There Were 2.9M Security Guards
Adding Guards Isn't the Answer to America's Violence Epidemic
Over the decade 2007 to 2017, the U.S. added more than twice as many guards as teachers. During this time period, the number of guards grew by 5 percent and private security guards alone increased by a whopping 11 percent.

Guard labor is concentrated in the country’s large metros (of more than 1 million people), which are home to more than 60 percent of the nationwide cohort. These 53 large metros have also seen a much faster rise in guard labor over the past decade, an increase of 7.6 percent between 2007 and 2017, compared to 2.8 percent for small and medium-sized metros. Large metros have an average of 95.2 guards per 10,000 people, compared to 76.8 for small and medium-sized metros.

Let’s start by looking at the large metros where guard labor has grown the most over the past decade. Overall, a third of large metros and a quarter of all metros have seen double-digit percent increases in guard-labor population between 2007 and 2017. Only five large metros have seen net decreases. Guard labor has grown by 25 percent in Orlando and Charlotte, and by more than 14 percent in all the metros in this top 10 (see chart below). In addition, there are roughly 19 small and medium-sized metros where guard labor has grown by 25 to 50 percent.

The U.S. is unique in its massive guard-labor numbers, with a proportion of guard labor four times as high as in Sweden, twice as high as in Germany, and considerably higher than in the United Kingdom or Italy.

Let's look at places with the most guards per 10,000 residents. Baltimore tops the list, followed by Las Vegas, Washington, D.C., and New York. The Miami metro, where the Parkland shooting took place, is eighth. Almost a fifth of small and medium-sized metros have more than 100 guards per 10,000 people.

Even with its huge number of guards, America has by far the most gun deaths in the developed world.  
It’s patently obvious that America’s solution of adding more and more guards does not address the root of the violence epidemic. The money we waste on guards—or training school staff to be guards—could be much better spent improving our schools, developing our young people, and enacting and enforcing laws that are proven to prevent violence in the first place. citylab.com

March for Our Lives protest scheduled March 24 in Washington & other cities against gun violence and mass shootings
On March 24, the kids and families of March For Our Lives will take to the streets of Washington DC to demand that their lives and safety become a priority and that we end gun violence and mass shootings in our schools today.

March with us in Washington DC or march in your own community. On March 24, the collective voices of the March For Our Lives movement will be heard. marchforourlives.com

LP Marketing Group Steps-Up to Help
Calibration Group Provides Free Hotline Posters for Schools To Prevent Future Violence
In light of the tragic school shootings impacting communities across the nation, the Calibration Group, LLC, had to act by providing schools with free hotline posters designed to help students confidentially report information that may help prevent future acts of violence.

Any school wishing to download the various hotline posters for free created by The Calibration Group, LLC, can do so by visiting http://www.calibrationgroup.com.

Read full press release here. calibrationgroup.com

Refund Tracking Hot Button Continues - 4 More - Now 10 Media Articles in 3 Days
Best Buy Reacts to Media Coverage
Coast to Coast the Media Picks Up the Story
NBC News: Stores use secret shopper score to track & decline returns
Shoppers and consumer advocates are fuming at major retailers such as Victoria's Secret, JCPenney, and Best Buy for keeping a secret database on customers that determines who should be banned from making returns.

The database, created and maintained by third-party analysis firm The Retail Equation, uses unknown thresholds to calculate whether a shopper is a risk by returning too many items, returning a high-dollar item, returning an item that is often stolen at the store, or returning items right when the store closes, according to the company's website FAQ.

Retailers say they're just trying to clamp down on the $22.8 billion lost each year in fraudulent returns —but consumers say they've been unfairly caught up in the dragnet.

Carly Charlson of Best Buy told NBC News. “Fraud is a real problem in retail, but if our systems aren’t as good as they can be, we apologize to anyone inappropriately affected.” nbcnews.com

Retailers are tracking how many items you return - article on ConsumersAffairs.com

Retail stores crack down on customer returns with new service - article on WILX TV, Lansing, MI

Retailers now rating customers to determine whether to accept returns - article on WSBTV, Atlanta

Best Buy Reacts to Media Coverage
Best Buy opens hotline for customers denied returns
Best Buy has set up a hotline to field complaints from customers who believe they have been unfairly banned from making returns.

The company took the action after the Wall Street Journal reported that some customers were being denied the opportunity to return products for refunds.

Best Buy spokesperson Jeff Hayden said the retailer wants to set things right.

Best Buy said so far there have been few calls to the hotline — 866-764-6979 — it set up to field complaints about denied returns.

University of Minnesota marketing professor George John said Best Buy could better handle how it communicates with and treats people whose returns arouse suspicion.

"That's the PR disaster that Best Buy is facing, not so much what they're doing, [but] how they're doing it," he said. "All they have to do is basically say, 'Look, these are our return policies but we can suspend these polices at any time if you're in violation of XYZ.' And that's the problem." mprnews.org

Anti-Bribery & Corruption Benchmarking Report - 2018
Converging Third Party Risks: Regulation, Reputation, Information
Kroll and Ethisphere once again partnered to create this free report.

For the second year in a row, third party violations top the list of perceived risks to an organizations ABC programs.

Learn more about the perceived strengths and weaknesses of ABC programs, the focus of compliance experts going forward, and whether your business is keeping pace. Get your free report.

Toys "R" Us liquidation could cost 33,000 jobs
Biggest Since Circuit City's 34K Jobs Cut
Toys "R" Us is expected to start court proceedings to liquidate as soon as Thursday. That's a first legal step in moving to close all of its 850 brick-and-mortar stores in the U.S. -- and to lay off up to 33,000 workers.

Liquidating Toys "R" Us would to the largest layoff in the retail sector since at least 2015 and would be 12th-largest job cut announcement since 1993, trailing the 34,000 people who lost their jobs when Circuit City went out of business in 2009, according to Challenger, Grey & Christmas, an executive outplacement firm. Last year alone, retailers cut 76,000 jobs as 7,000 stores closed.

"It would be a tough market for those folks to go into with their specific skills," said Andy Challenger, a vice president at Challenger Grey.

The retailer's sprawling warehouse-like stores also were a turn-off to consumers who are looking for "experiences" while they shop. The stores may have a difficult time finding buyers given their size, according to Portell.

"Consumers aren't turning to a store like Toys "R" Us for convenience," he said, "because that's something that a Walmart or an Amazon or a Target can do online." cbsnews.com

NRF/Forrester survey shows merging of physical and digital retail
Traditional and online retailing are increasingly intertwined as customers seamlessly shop across touchpoints and the industry uses both platforms to better serve them, according to the annual State of Retail Online study released today by the National Retail Federation and Forrester.

“This report shows more than ever that retail is retail regardless of where a sale is made or how the product is delivered,” NRF Vice President for Research Development and Industry Analysis Mark Mathews said. “Products ordered online are increasingly picked up in-store or shipped from a nearby store, and digital technology being used at bricks-and-mortar locations lets retailers help customers find what they want or make the sale even if the product is out of stock. nrf.com

How to Revamp Your Harassment Prevention Program
Workplace sexual harassment has been a serious issue since long before the recent national dialogue—but the spotlight on the issue has caused many organizations to take a fresh look at their anti-harassment training, policies and practices.

"This is a problem and remains a problem in many workplaces across the country," said Equal Employment Opportunity Commission (EEOC) Acting Chair Victoria Lipnic.

When considering best practices for anti-harassment measures, the focus should be on prevention. "Waiting around until something rises to legally actionable is going to be a problem for your organization," Lipnic said.

In June 2016, Lipnic and EEOC Commissioner Chai Feldblum released a report from the EEOC Select Task Force on the Study of Harassment in the Workplace. Taskforce members included management attorneys, plaintiffs' attorneys, professors and others.  

Here are some strategies for creating an environment where workers feel comfortable discussing their concerns.

Start at the Top
It may seem obvious but leadership and accountability are critical to making organizational changes, Lipnic said. Harassment prevention can't just be an HR Issue or a training issue. If the leadership of the organization isn't invested in making sure harassment isn't tolerated, other efforts probably won't work.

Go Beyond Legal Compliance
Robust anti-harassment policies and compliant procedures are critical, but they have to do more than focus on legal violations. Don't simply define sexual harassment in a policy, Segal said. Instead, policies should say, "Consistent with our culture of respect, the following behaviors are unacceptable … even if any one of them, in and of itself, doesn't violate the law."

Training Must Change
Businesses need to consider new and effective approaches to training, Segal said. Anti-harassment training is an important tool, but if it's simply conducted to meet legal requirements, it isn't going to affect organizational culture.

Training needs to explore civility in general and how to have a respectful workplace. It shouldn't just focus on workers who experience harassment themselves. It needs to empower bystanders to speak up when they witness harassment and teach them how to intervene, Lipnic said. shrm.org

Global Risk and Control Director for Nike in Beaverton, OR Posted
As our Nike Direct Risk & Control Operations Director you will be responsible for aligning our resources and plans to the global strategy. In this role you will support teams in Stores, Digital and Operational Excellence to influence how we develop and deliver core programs in support of the Risk & Control mission around the globe, and help our teams to cut shrink, fight fraud and manage risk in Nike Direct. In this role you will be responsible for maintaining the global vendor relationships, performance requirements and measuring business results.

Serve as the COE leader for the LP Operations function. nike.com

U.S. retail sales continue to disappoint in early 2018 - third month in a row this has occurred

Signet Jewelers to close 200 stores

Walmart to Expand Online Grocery Delivery Coast to Coast

Duff & Phelps to Buy Corporate-Investigations Firm Kroll


Quarterly Results
Caleres Q4 consolidated sales up 9.8%, full yr consolidated sales up 8%
   Famous Footwear Q4 comp's up 2.8%, sales up 7%, full yr. comp's up 1.4%, sales up 3%
   Brand Portfolio Q4 sales up 13.8%, full yr. sales up 16%

Express Q4 comp's down 1%, sales up 2%, full yr. comp's down 3%, net6 sales down 2%

Signet Jewelers Q4 comp's down 5.2%, total sales up 1%, full yr. comp's down 5.3%, total sales down 2.4%
   Sterling Jewelers Q4 comp's down 8.6%, full yr comp's down 7%, full yr sales down 2.8%
   Zale Jewelry's Q4 comp's up 4.3%, full yr comp's down 1.9%, full yr sales down 2.2%
   Piercing Pagoda Q4 comp's up 4.6%, full yr comp's up 3%, full yr sales up 5.9%
   UK Jewelry's Q4 comp's down 9.2%, full yr. comp's down 6%, full yr sales down 4.7%
 

 

All the News - One Place - One Source - One Time
The D&D Daily respects your time
and doesn't filter retail's reality  

Spotlight on Gatekeeper Systems
 

Stopping Pushout Theft & ORC:

Gatekeeper Customer Stories

Hear from Marcus Young, Director of Asset Protection for United Supermarkets, on how Gatekeeper Systems Purchek reduces pushout attempts by 54%, limits confrontation and helps bring organized retail crime to a halt.

A cart based pushout prevention system thwarts ORC and shoplifters at the moment a theft occurs. As a thief attempts to leave, the pushout prevention system locks the cart in place keeping your merchandise in the store, with most thieves walking away empty handed. As shoplifters experience less success, professional thieves will be driven to easier targets.

An automated pushout prevention system is your key to lowering shrink, increasing sales and improving safety at your stores.

Learn how Gatekeeper can help your business push back against pushout theft here



Information security analyst jobs are projected to grow 28% from 2016-2026
Department of Labor Explains Position, Growth, and Career
The #1 job growth in the entire security industry. The DOL breaks it down and explains the position, how to get in, what to expect, and how to get certified.

Are there different specialties within information security?

Yes. At first you need to learn the basic principles, but you’ll eventually identify a specialty area. Two big areas with opportunities are computer forensics, figuring out how someone hacked in and retracing those steps, and application security, identifying and fixing software vulnerabilities.

There’s also governance, risk, and compliance. This is my area of expertise. I help set policies and oversee the security programs. I’m in a strategic role, not a tactical one.

What draws people to cybersecurity?

I think it’s the morality of the work that attracts a lot of us who are in it. A lot of us just want to save the company and to do the right thing. We’re looking to save the world. bls.gov

A Call To Action For All Leaders & Consumers
Identity Theft: The Epidemic Technology Can Cure
Theft and security breaches related to identity are not just technology problems or nuisances to be tolerated; they have escalated to levels fitting of the label “global epidemic.” The identity epidemic is wide-sweeping, crippling to its victims and a reality that has no place in today’s digital world.

The challenge of overcoming the identity epidemic rivals our largest in history. Today, we have the technology in our pockets and a flood of market capital being put to work to address this epidemic, so we need to act with urgency.

We are fortunate that the investment community is allocating resources to businesses focused on the digital identity challenges we are facing. One of the risks we are going to have to mitigate as we put these resources to work is to be sure that we address the entirety of the problem. forbes.com

Critical: Hackers Are Just Pounding Microsoft Windows
Shut Down Every Night and Get Your Updates!!!!!!!
Run Your Microsoft Security Essentials & Your Second Anti-Virus Software Daily
Microsoft Remote Access Protocol Flaw Affects All Windows Machines
Attackers can exploit newly discovered critical crypto bug in CredSSP via a man-in-the-middle attack and then move laterally within a victim network.

A serious vulnerability found in Microsoft's Credential Security Support Provider protocol (CredSSP) could allow a hacker to gain control of a domain server and other systems in the network.

Researchers from Preempt unearthed the previously unknown remote code execution vulnerability, which affects all versions of Windows, and reported it to Microsoft in August of last year. Microsoft today issued a fix (CVE-2018-0886) for the protocol as part of its Patch Tuesday release. darkreading.com

Microsoft Patch Tuesday: Prioritize Browser Updates
All of the critical vulnerabilities Microsoft patched on March 13 were within, and related to, browsers.

Microsoft today addressed 75 unique vulnerabilities as part of its monthly Patch Tuesday update: of these, 14 flaws were categorized as critical and 61 as important. None were listed as under active attack. darkreading.com

Windows 10 warning: Beware staff planting cryptominers on work systems, says Microsoft
Microsoft says it's seen a huge surge in coin-mining trojans hitting Windows PCs across the world in the past six months and is cautioning businesses not to treat them as a nuisance but as a serious threat.

The rise of trojan cryptocurrency miners and browser-based cryptojacking has coincided with a drop in ransomware infections. zdnet.com

Cybersecurity's biggest challenges: Trust, cyber fatigue, and the battle over AI
Dr. Richard Ford, Chief Scientist at Forcepoint, discusses how cyber attacks undermine confidence in our institutions, the dangers of "cyber fatigue," and how AI is where the battle for cyber safety will be won or lost. techrepublic.com

Canadian Connections
 Sponsored by Vector Security Network
 

Warning from Former Competition Bureau head
Bread could be 'first cut' to revealing more price-fixing schemes
The former head of Canada’s Competition Bureau says makers of other consumer products could be engaging in similar price-fixing conspiracies similar to the bread scandal that has ensnared the country’s grocery sector.

“Maybe this was just the first cut,” Melanie Aitken, former head of Canada’s Competition Bureau Commissioner, told BNN in an interview Wednesday. “It’s not hard to imagine that there are other products out there – or groups of products – that you and I use every day – like bread… where this is going on.”

While Canada’s concentrated grocery sector and small number of producers make it easier for competitors to collude and drive up price, the Competition Bureau lacks the resources to expose those conspiracies, said Aitken.

Loblaw and George Weston Ltd. have received immunity from prosecution after admitting to involvement in what companies say was an industry-wide price-fixing arrangement that took place between 2001 and 2015, affecting popular bread products in Canada. The companies received immunity from criminal prosecution after reporting the activity to the Competition Bureau. bnn.ca

 'I'm not a criminal': Customers upset Loblaw demanding proof of ID
for $25 gift card
Loblaw gift cards promised by the company in the wake of an industry-wide bread price-fixing scheme have unexpected strings attached for some customers.

The grocer sent emails to a number of individuals who applied for the $25 voucher, saying they will be denied the card unless they provide more personal information such as a scanned copy of their driver’s licence or utility bill, within 30 days to verify their address

The request is not sitting well with some customers whose trust has already been tested by the scandal that prompted the apology offer in the first place. ctvnews.ca

55% of Canadian companies say they’ve been victims of fraud
 Businesses in Canada more likely to experience cybercrime
More than half of Canadian companies have experienced fraud in the past two years — that’s up 18 per cent from 2016. The findings, presented in the “Economic Crime and Fraud Survey” by accounting firm PriceWaterhouseCoopers, suggest that Canadian businesses may be lagging in the fight against cybercrime.

According to the survey, 46 per cent of companies said they experienced cybercrime, 38 per cent reported asset misappropriation, and 36 per cent experienced consumer fraud. The survey noted that cybercrime is the “most disruptive” for businesses, and can lead to compromised security, lawsuits and more.

One concerning factor, the survey pointed out, was Canadian companies were more likely to experience cybercrimes, at 46 per cent, than their global counterparts, at 31 per cent.

Consumer fraud — which encompasses things like credit card, insurance and mortgage fraud — is becoming more prevalent with new technologies, the PwC report says. globalnews.ca

 Majority of Canadians still worried about identity theft: poll
While half of Canadians are confident shopping online, a strong majority still fear thieves might steal their personal information. Those are the findings of the Chartered Professional Accountants of Canada’s annual fraud survey, which found 71 per cent of Canadians are concerned about identity theft, up from 66 per cent last year. vancouversun.com

 Uber to inform all 815,00 Canadians affected by 2016 data breach
Stolen info could be used for identity theft, fraud
There is a real risk of significant harm to the affected individuals as a result of an Oct. 2016 breach that saw the theft of information – including names, email addresses and mobile numbers – from some 57 million accounts globally. The personal information of drivers, such as their driver’s license numbers, could be used for identity theft or fraud. citynews.ca

E-commerce not the only cause of death for Canadian malls
Beleaguered retailers have been quick to blame online shopping for their decline. But retail experts say scapegoating e-commerce is an oversimplification of a multifaceted problem: changing consumer tastes, demographic shifts, technological advances and other forces also add to their woes.

Retailers fret over e-commerce’s growth, even though it actually constitutes a small percentage of shopping in Canada. In December 2017, e-commerce accounted for nearly $1.9 billion or 3.4 per cent of total retail sales in the country, according to Statistic Canada, suggesting annual growth of about four per cent from 2016.

While the online phenomenon has eaten into the bottom line of brick-and-mortar store chains, the rise of specialty retailers — such as stand alone stores for brands such as Hunter boots and Canada Goose jackets — and discount stores, including Walmart and Dollarama, are also luring shoppers away from former Canadian mall stalwarts like Sears. news1130.com

 Store openings in Canada
 • Japanese Retailers Uniqlo & Muji Continue Canadian Expansion with Store Openings
 • Israel-Based Bath and Body Retailer to Enter Canada with First Store
 • ASICS Opens 1st Canadian Flagship
 • The Detox Market expands its Retail Footprint with Third Store
 • Judith & Charles Embraces Street-Front Retail with 2 Spring 2018 Openings
 • FAO Schwarz to Land in Canada, Shanghai Stationery to Open 1st Location
 • Orangetheory Fitness Launches Aggressive Expansion; Minimum of 170 openings before 2021

 Secret probe reveals widespread body-shop fraud; Nine of 10 shops pulled scams

 Could Toys R Us Canada survive apart from its US parent?

Costco eyes fresh grocery delivery in Canada

 Nordstrom looks to its Rack stores and Canada for Growth

 Amazon Canada says ‘secret sauce’ to success is a customer-first focus

 Costco quarterly results: Canadian sales up 8.7%

Montreal, QC: Attempted murder with 'long gun' at luxury clothing store
Montreal police are searching for a man after a shooting Monday at a luxury clothing store in downtown Montreal. The suspect entered the Giorgio Gruppo Roma clothing store on Peel Street and shot a store worker. The assailant left the weapon at the scene and escaped through one of the nearby stores. Sources tell Global News that the weapon used in the shooting was a long gun. Chèvrefils said the alleged shooter was wearing a fluorescent work vest and a mask. The victim, a man in his sixties, was shot in the lower body and is in stable condition in hospital. globalnews.ca

 Winnipeg, MB: Customer stabbed at convenience store during robbery
Winnipeg police have arrested and charged a 20-year-old man following a robbery and stabbing at a convenience store on Isabel Street Tuesday night. Police said the suspect arrived at the store and was asked to leave by an employee over a previous encounter. The suspect then grabbed two drinks and attempted to run out of the store, police said. That’s when the customer tried to hold on to the suspect, but was stabbed in the upper body by another person. Police said both suspects took off on foot. ctvnews.ca

 GTA violent robbery spree: 3 pharmacies, 5 banks & McDonald's targeted
 'The SKS Bandits' face total of 14 charges
Two men have been charged in connection with a series of violent retail and bank robberies throughout the Greater Toronto Area. A group who police have identified as “The SKS Bandits,” are allegedly responsible for the robberies, police said.

The spree began on Dec. 17 at a McDonald’s. Two men entered the restaurant and ordered everyone to the ground. They then jumped over the counter and cleaned out the cash in the registers.

Between January and February, three pharmacies and five banks were robbed, four in Toronto and one in York region. In a news release issued Friday, police described the robberies as “takeover style, with the men wearing balaclavas and ordering the employees and customers to the floor.” There were no injuries reported at any of these incidents. ctvnews.ca

 Tsawwassen, BC: Three face 58 charges in credit card-making operation
Three people are now facing a combined 58 charges in relation to alleged stolen property and identity theft activities based out of a house in Tsawwassen. By late December the team executed a search warrant on the house, and located a number of stolen items, including high end mountain bikes and construction tools, along with a fraudulent credit card making operation, including card readers and a credit card embossing machine. vancourier.com

 Hamilton, ON: $7,000 in merchandise swiped from hobby shop
A hobby shop on Hamilton mountain was the target of a break and enter over the weekend with damages and losses estimated to be in the thousands. Chris’ House on Concession street has been in business since 2009 and specializes in radio control vehicles. Early Sunday morning about $7000 worth of merchandise was stolen. Security camera footage shows a thief trying to open the side door in an alleyway. He eventually gives up and gains access to the store, breaking through the front door which will cost another $3 300 to replace. chch.com

Toronto, ON: Man arrested after shooting near convenience store injures woman

 Halton, ON: Man sought in $171 Superstore theft

 Oceanside, BC: RCMP stop alleged garden-store theft thanks to witness

 Nanaimo, BC: Teen arrested after shooting pellet gun at cars, dealership
 

Robberies and Burglaries

• C-Store - Winnipeg, MB - Armed Robbery
• C-Store - Windsor, ON - Robbery
• Circle K - Mississauga, ON - Armed Robbery
• Hobby Shop - Hamilton, ON - Burglary
• Mariani Jewellers & Watch Boutique - Oakville, ON - Armed Robbery
 • Shoppers Drug Mart - Hamilton, ON - Armed Robbery (2x in a week)
 • Weeds Glass & Gifts - Chilliwack, BC - Robbery


e-commerce
 Sponsored by The Zellman Group

5 Emerging Retail Fraud Trends Impacting Your Bottom-Line
eCommerce sales are growing, but so is online fraud. Widespread EMV adoption, massive data breaches and the sheer sophistication of cyber criminals are largely responsible for crippling retailers in the last year. Read our Annual Fraud Index Report + Infographic identifying five major fraud trends impacting your bottom line including:

1. Card-not-present fraud continues to rise, but the cause is more than just EMV
2. Data breaches set an all-time high and ignite fraud attacks
3. Digital gift cards steadily increase in fraud risk
4. All shipping and fulfillment methods are seeing increased fraud attacks
5. Credit card BIN Country and IP Country are red flags for fraud mytotalretail.com

Customers could soon claim refunds from e-commerce firms for selling fake goods
The government could soon ask e-commerce firms to refund customers who were sold counterfeit products, according to a Business Standard report.

This move will be an effort to reduce the number of counterfeit products sold online.

A scheme might be developed along the lines of the chargeback scheme offered by credit card companies across the world, a source told Business Standard.

"While we are yet to conduct a conclusive study on the subject, cases of counterfeit products being sold through e-commerce platforms have risen according to industry estimates," another source said.

Though the Department of Industrial Policy and Promotion (DIPP) has guidelines for customer redressal when they receive fake products, it is not mandatory for e-commerce companies to follow the norms.

Most online shopping portals have a 30-day refund and exchange policy. Firms do give refunds after a customer is able to prove the product is fake. moneycontrol.com

 Learn How To Fight Fraud at CNP Expo
Education: May 14-17, 2018 | Expo Hall: May 15-16, 2018
Rosen Shingle Creek Resort | Orlando, FL
CNP Expo is a leading event for the card not present industry, taking place at the Rosen Shingle Creek Resort in Orlando, Florida. Our goal is to provide you with the information and insight that will take the mystery out of handling fraud, payments, and security within your business. At CNP Expo, you will experience a mixture of panels, merchant case studies, and industry expert keynotes providing you and your team with different perspectives and knowledge around each of the core card not present topics.

With 50+ hours of education including a mixture of panels, merchant case studies, and industry expert keynotes and networking activities taking place each day, there will be plenty of opportunities for you to make new connections and meet with your peers. cnpexpo.com

 Here’s What It Takes To Get Hired At Amazon
An Amazon recruiter and new hire reveal what the recruiting process entails–and how to get offered the job.

It’s one of the biggest, most influential, and innovative companies on the planet–and soon Amazon may be the first company (beating Apple!) to reach a $1 trillion market cap. Is it any wonder people are dying to work there? But Amazon, like any other tech giant, has a rigorous recruitment process. To get an insider look, I spoke to an Amazon recruiter and a recently hired Amazon employee to find out what the hiring process is like.

 From LinkedIn To Phone Interviews To Traveling to Seattle fastcompany.com

 Study: Online card payments may more than double by 2022

 Report: Technology lets customers vet Amazon sellers pre-purchase

 Amex invests in EverCompliant to help them fight electronic transaction laundering

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent



ORC News

Chandler, AZ: Son continues father's Baby Formula theft spree after arrest; $48,000 in merchandise
A man, who was caught stealing $48,000 in baby products around the Valley, was nearly five times more successful at it than his father, who was arrested in August for the same crimes. Chandler police report that on February 27 they arrested 18-year-old Robert Elijah Illa at his home.

Illa is accused of stealing $48,000 worth of baby formula, diapers and laundry detergent from Fry's stores in nine Valley cities. Police say Illa would place items in a large tote with dog food or other items covering the stolen goods. Illa allegedly committed three thefts last summer, then picked up his crime spree in January. You may remember his father Robert Thomas Illa, 39, who was arrested in August for allegedly committing 24 thefts of baby products from Fry's stores, worth about $10,000. abc15.com

3 arrested in 'elaborate' $16,000 interstate Yeti Cooler theft ring
Demetrius Johnson, Anthony Jackson, and Leon Gamble, are suspected in two thefts in Louisiana and more than a dozen thefts in Texas, police said. Detectives believe the trio was in the process of hitting another New Orleans area business when captured at a hotel. NOPD detectives recovered more than $16,000 in stolen property during the arrests, including 52 "high-end" coolers, 32 of them stolen in Louisiana, the NOPD said. The other 20 Yeti coolers were stolen in Texas. nola.com

Lufkin, TX: Authorities identify man who stole $3k in 'returned merchandise' scheme at Sam’s Club
Thanks to an anonymous tip, authorities were able to identify the suspect involved in the scheme at Sam's Club in Lufkin. The suspect entered the Sam's Club in Lufkin and loaded merchandise in a cart, then attempted to leave. An employee's question stopped him at first, but he convinced another employee he was returning the items. The second employee marked the items for return and directed him to the customer service desk. Instead, he was able to leave with the merchandise after telling another employee he had 'changed his mind.' The two employees realized too late what happened, and were not able to stop him. cbs19.tv

Wilkes-Barre Township, PA: More than $2.6K in panties stolen from Victoria’s Secret

Retail Crime News

Shootings & Deaths

San Jacinto, CA: Smoke Shop Store Owner Arrested For Shooting At Shoplifters
A business owner in San Jacinto grabbed his gun, when two burglars tried to get away from his store. Now he’s the one facing charges for shooting one of the men in the arm. The owner of Soboba Smoke Shop bailed out of jail earlier today. He didn’t want to talk to CBSLA, but a lot of people are talking about this case and what business owners should be allowed to do. Customers can’t believe the owner of Soboba Smoke Shop is facing charges of assault with a deadly weapon, after he tried to stop two burglars from leaving his store. cbslocal.com

Memphis, TN: Police arrest 18-year-old in relation to shots fired at Oak Court Mall

Robberies & Thefts

Houston, TX: Police arrest 2 in ATM Smash & Grab at CVS
Police arrested two suspects and are searching for more after an attempted smash-and-grab at a southeast Houston CVS Pharmacy overnight. Video from the scene shows that someone backed up a van into the pharmacy and attempted to steal the ATM inside. khou.com

UK: Ireland: 'Hole in the Roof' gang held over $300,000 Storm Emma Jewelry heist
Three suspected members of the notorious military-trained international 'Hole in the Roof gang' remained in custody last night, where they were being questioned about a 250,000 euros jewellery heist during Storm Emma. Garda investigations have established the Romanian gang is linked to 100 burglaries in Ireland, which have netted an estimated $2.5 Million of goods. herald.ie

Columbia, SC: Suspects sought in Armed Robberies at 3 gas stations

Santa Ana, CA: Police believe Glendale, OC Jewelry Store Robberies Could Be Related

Montgomery County, MD: Suspect is arrested in 3 Robberies, 10 Burglaries

Raleigh, NC: Two charged in 7 Armed C-Store Robberies since January

Bakersfield, CA: Police search for 7-Eleven and AM/PM Armed Robbery suspect

Sentencings

Salisbury, NC: Marshall’s Purse thief, who is tried as Habitual Felon, sentenced to 5+ Years
Phillip Andrew Ridley Sr. of Asheboro was convicted of felony larceny Tuesday in Rowan County Criminal Superior Court. Ridley admitted his status as a habitual felon. Judge Lori Hamilton sentenced him to a minimum of 67 months to a maximum of 93 months in prison. On Feb. 20, 2017, Salisbury Police Department officers were dispatched to Marshall’s department store to investigate a report of a larceny. The loss prevention officer said a man, later identified as Ridley, and a woman took several purses from the store. A witness in the parking lost told officers that the suspects fled and provided a description of their vehicle. A short time later, officers located the vehicle and recovered 12 purses with a value of over $1,000. Ridley was previously convicted of felony breaking and/or entering a motor vehicle, felony possession of a stolen motor vehicle and felony possession of firearm by felon, among other convictions. salisburypost.com

Macon, GA: Man sentenced to 20 years for Family Dollar Armed Robbery/ Assault
The man who robbed a Family Dollar store in Macon will spend 10 years behind bars. Jerome Dercuse Nelson was sentenced to 20 years this week after he pleaded guilty to armed robbery and aggravated assault. The incident happened back in 2016 at a location on Pio Nono Avenue. Authorities say after he took the money, he ran out of the store leaving his guns, later determined as BB guns, behind. 41nbc.com

Newport News, VA: Couple Indicted for Robbery Spree; Duo hit 13 stores
 

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Feedback can be an awkward reality for leaders, not everyone reacts to feedback the same way. Feedback is an art, and the more you practice it, the better you get. Here's what you need to do to give better feedback. Ask permission

Mistakes Most People Make When Giving Negative Feedback
While criticism is part of a leader's job, it can quickly suck any enthusiasm out from your team if delivered improperly. Criticism should be used in a constructive way, and done in private. Here are some other tips you'll need when giving criticism. Take emotions out of it

Giving Eye Opening Feedback Is Hard -- Here's How to Get Over It
Feedback can sting, which is why we sometimes fear giving and receiving it. However, offered with thought and authenticity, it can change lives. Here's how to get over difficulties of giving critical feedback. Find your courage

How to Give Positive Feedback and Stay Realistic at the Same Time
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