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McDonald's Global Business Services Recognizes Team's Top Talent

Melissa Bostick & Jennifer Schaefer receive
GBS Excellence Award

Congratulations to Melissa Bostick and Jennifer Schaefer on receiving McDonald’s GBS Excellence Award – in line with it’s vision of Customer Focus, Operational Excellence, Results Oriented and Continuous Improvement & Innovation.

Melissa, a Certified Protection Professional, demonstrated outstanding leadership with the Training & Communication Team, developing three national security webcasts; leading a cross-functional team to develop a restaurant workplace violence prevention program; and was actively involved in community efforts with Houston Region’s Crisis Response Team during Hurricane Harvey. Noteworthy is her orchestration of security at a time when resources were scarce in support of the Mobile Kitchen; and facilitating over 50 “Coffee-with-a-Cop” community events. She has actively supported her regions – the Greater Southwest, Greater Southern and Houston - helping the business community prosper.

Jennifer is recognized for her impressive role in Operations, redesigning McDonald’s U.S. Security website as a “one-stop-shop” with relevant content management, making it one of the “Top 10” websites viewed on AccessMcD. She is also active in developing U.S. Security’s own Mobil App with content for customers a priority. Jennifer currently serves on the Board of Directors for the Restaurant Loss Prevention & Security Association (RLPSA).

U.S. Security Manager of the Year for 2017
Melissa was also selected as McDonald’s U.S. Security Manager of the Year for 2017 “in recognition of her exceptional leadership, contributions and outstanding accomplishments for the year.” Her team successfully developed three national security webcasts: Managing Aggressive Behavior, Leveraging Technology and Holiday Preparedness; and several communication programs keeping relevant security issues at the forefront.

Congratulations once again to these impressive role models!

Strategic Asset Protection

ALTO is a comprehensive collaboration program that combines technology, marketing, intelligent prosecution, and concierge-level support services to bridge the gap between retail and law enforcement to create safer store environments and enhance business profitability. Over 7,000 store locations in 100 cities in Latin America, Europe and now the United States have signed on to ALTO’s service. Karl Langhorst, Executive Vice President for ALTO US, tells us about some of their early success here in the States.
 

How Does the NRF
LP Council Work?

As a former VP of LP for the NRF, Joe LaRocca shares with Amber Bradley some of the ins and outs of the NRF LP Council, the work they do, and the value they provide to the industry.
 

Solution Providers, have a video or commercial you want to publish? Contact us.

Moving Up
 

Katelyn Dube promoted to Sr. Asset Protection and Loss Prevention Manager for The Fresh Market
Katelyn was previously the Loss Prevention Zone Manager for the retailer and has been a part of their loss prevention team since 2017. She's held other investigations and loss prevention/asset protection roles including Market Investigator for Wakefern Food Corp., Investigator for Stop & Shop, and an LP Officer for JCPenney. She earned her Bachelor of Science in Criminal Justice from Johnson & Wales University. Congratulations Katelyn!

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News Brief
Sponsored by WG Security Products, Inc.
 

S-TRON’s Military Leadership -
"Failure Is Not an Option"

At S-TRON, military leadership has been found to not only bring success but also create an atmosphere of true partnership with customers across the country.

MELVILLE, NEW YORK - S-TRON, one of the nation’s leading full-service security providers to national retailers, has intentionally based its business model on military leadership qualities since the beginning. This leadership starts at the top with CEO Steven Dunn (below), who while serving in the Navy received the Expeditionary Force Award for being part of a multinational peacekeeping force in in the Beirut Lebanon war zone.

Pete Mattschull (below), S-TRON’s President, decorated with the Navy Expedition Medal, Armed Forces Expeditionary Medal and the Navy Achievement Medal has been a driving force at S-TRON since 2003.

Through rough seas and smooth sailing alike, Dunn and Mattschull have assembled an ever growing team of military veterans and highly skilled civilians that is second to none in the security industry. And because of this operational military environment, S-Tron customers enjoy Respect, Reliability and a high-level of Communication.

“No customer left behind” is not just the S-Tron mantra, Pete Mattschull says “it’s our way of life”.

ABOUT S-TRON
S-TRON is an electronic security integrator for national and regional retailers with thousands of installation locations and headquarters in Melville, New York. S-TRON provides outstanding customer service for national retail, grocery stores, restaurants and C-stores.

7 Key Stats that Size Up the 2017 Cybercrime Deluge
11X Increase in Overall Malware Volume According to the Cisco 2018 Annual Cybersecurity Report, there was an elevenfold increase in overall malware volume last year.

Annual Vulnerabilities Count Up 31% From 2016 to 2017 the number of newly discovered vulnerabilities per year shot up by just about 31%, according to the 2017 Vulnerability Trends report from Risk Based Security. That's a marked increase after only moderate rises in discovered flaws the prior three years.

Zero-Day Vulnerabilities Up 98% Zero-day vulnerabilities saw a particularly steep rise in 2017. According to Trend Micro's 2017 Annual Security Roundup, they nearly doubled. In particular, SCADA-related zero-days saw serious traction, rising 146%.

Ransomware Families Up 32%, Total Ransomware Threats Down 41% Trend Micro reports that the overall growth in this category finally reached a plateau midyear last year. Interestingly, as this type of attack is deprecated and commoditized on the black market, the number of families continues to diversify. So overall threats went down, but the variety of them went up. Amid all this noise, the WannaCry variant dominated the landscape - making up 57% of all ransomware detected last year.

88% of All Malicious Payloads in December RCE Attacks Were Cryptomining Malware Even as the prevalence of ransomware has gone down, attackers have latched onto the new hotness in cybercriminal moneymaking: cryptomining. Trend Micro noted that last fall coin mining-based malware detections surpassed WannaCry ransomware activity. Meanwhile, Imperva researchers put a finer point on the issue with an eye-raising stat. Almost 90% of the malicious payloads they detected in remote code-execution attacks in December were cryptomining malware.

It Took 4 Days for 1 IoT Botnet to Increase 53 Timex According to researchers with Fortinet - and elsewhere - IoT botnets are on the significant uptick. One example of this is the rise in Reaper, a variant evolved from Mirai that was able to boost its volume over the course of four days last October from 50,000 to 2.7 million nodes.

Annual Cybercrime Estimates are Nearing $600B The Center for Strategic and International Studies (CSIS) and McAfee just teamed up to try to peg a number that shows just how much cybercrime is costing the global economy. Accounting for intellectual property losses, online fraud and financial crimes, financial manipulation, opportunity costs, post-breach mitigation, cyber insurance, and reputational damage, the overall estimate adds up to as much as $600 billion. That's a $150 billion increase over 2014, which was the last time CSIS drew up similar estimates. darkreading.com

Key Takeaways: Retail Threat Briefing Webinar with R-CISC
In the era of Amazon and mainstream e-commerce, every online retailer has to deliver a compelling user experience across their web and mobile channels while protecting customers from cyberattacks and fraud. Recently, Shape collaborated with R-CISC to share attack data and analysis of the most prevalent threats for retailers and best practices on how Top 10 Retailers are mitigating these threats.

Watch the threat briefing video here or read a summary of the key points below.

Analysis of Top Online Retail Threats

Credential Stuffing
Credential stuffing is responsible for more than 99% of all retail account takeovers (ATOs). In one attack on a top 50 retailer, Shape identified over 13.8 million automated posts against a login endpoint, using 80,000 unique IP's, sustained for 10 days. Prior to blocking, this retailer identified 328,000 account takeovers.

Gift Card Cracking
For some retailers Shape has observed that over 98.5% of their traffic to gift card endpoints is automated. Gift card cracking is popular because it's relatively easy to monetize and often done anonymously. Criminals impersonate real users and steal valid gift card numbers by exploiting the retailers' own applications for purchases, transfers and checking gift card balances.

Fake Account Creation
Fake account creation is often used for future fraud including promotions, points, fake reviews and surveys. In one client example, 16k fake accounts were attempted to be created in just a week. Stopping attacks requires the fast identification of automated attackers and manual fraudsters without adding any friction for actual customers.

Scalping
Scalping bots obtain limited availability items, often resulting in items being sold out in minutes. A common scenario is bots buying up high demand concert tickets, congesting the main user flow for everyone else, resulting in a bad user experience and brand reputation damage for a retailer's most loyal customers.

For more details on the top threats to retailers and additional best practices watch the full video: securityboulevard.com

Markham, ON: Pacific Mall to clamp down on sale of counterfeit goods
Counterfeit sales are 'sprawling and pervasive' at Toronto-area mall
Pacific Mall management says it will conduct an internal investigation and is sending warnings to store owners after a U.S. government report listed the Markham-based mall as one of the most notorious sources of pirated and counterfeit goods in the world.

The report said sales of counterfeit goods at Pacific Mall are “sprawling and pervasive” and that vendors “operate largely with impunity (as) requests for assistance from local law enforcement have reportedly gone unanswered.”

Along with the internal investigation, the mall said it will be “implementing stringent internal measures to stop imitation goods from being traded or sold in the mall.”

These measures include written advisories that warn all store owners suspected of trading or selling imitation goods of possible legal consequences for engaging in such practices. The mall management said it will also partner with manufacturers and commission private investigators to identify and audit imitation goods. thestar.com

Could Sears Canada have been saved?
One expert says they should have "cut a deal with Amazon"
“I would have franchised it,” says Mark Healy, Canadian Tire franchise owner for 20 years. “A lot of the stores they were hemorrhaging and bleeding with they could have leased them out or you redevelop."

“The most important thing is they didn’t have an ecommerce platform. They didn’t have anybody that could handle that. Guess what. Amazon’s going out and building brick and mortar stores. Cut a deal with Amazon and get them to handle your back end. Let them take the ecommerce. Let them do the deliveries. Let them do everything. I think there could have been an opportunity there with Amazon. It’s too late now obviously but I honestly believe that Sears didn’t really want to survive.” retail-insider.com

Canadian online retailers grow sales 30%
Double the rate of U.S. online retailers
Canadian retailers saw their online sales grow at nearly double the rate of U.S. online retailers in 2017, according to an Internet Retailer analysis of data recently released by Statistics Canada and the U.S. Commerce Department. That growth has Canadian e-retailers nibbling at the sales of U.S. online retailers.

The rise of domestic Canadian e-retailers is a significant development, and it is only gaining momentum as more merchants develop their digital capabilities and broaden their selections, giving Canadian shoppers greater opportunity to shop with Canadian companies online. digitalcommerce360.com

Walmart launches fresh grocery delivery service
Ramping up fight against Amazon
Walmart Canada Corp. is ramping up its food selling business in the West with the launch of online fresh grocery delivery in Vancouver as supermarkets across the country step up their fight against Amazon.com Inc.

Walmart, which began delivering groceries to residents in the Toronto area last year, announced Wednesday that it will launch fresh grocery delivery in Vancouver this summer through the service Food-X Urban Delivery Inc. financialpost.com

2017 Canadian Retail Sales Growth Hits a 20 Year High

Retail Vacancy Rates Jump Following Sears Canada Closure

Ottawa, ON: Man shot and killed by police after store dispute over cereal
Multiple store customers stabbed
A 25-year-old man is dead after an Ottawa police-involved shooting on Sunday evening. Police responded to reports of a stabbing, arriving to a scene at a Metro grocery store where it was reported that multiple people had been stabbed in what began as a dispute over cereal.

According to the province’s Special Investigations Unit, there was “an interaction” between the man and police. One of the officers discharged his firearms multiple times, striking the man, who was taken to hospital, where he was pronounced dead. nationalpost.com

Shediac, NB: 4 people sought after alleged robbery, assault at Sobeys
Shediac RCMP say they are looking for two men and two women after an attempted robbery and assault at a Sobeys store in Shediac this month.

Two people in the store tried to take two shopping carts full of unpaid-for products to a vehicle, where two other people were waiting. Two store employees were pepper sprayed during the alleged robbery attempt, which happened around 8:30 p.m.

Three people left in the vehicle, and the fourth fled on foot, police said. They didn't get away with the groceries. The two store employees needed medical attention but were not seriously injured, the release said. All four of the people involved in the robbery attempt were captured on surveillance video. cbc.ca

   

St. John's, NL: Man with 100 convictions across Canada given more jail time
Charges include credit card fraud, possession of stolen goods
He was sentenced to six months in prison for fraud, stealing a car and possession of stolen goods. Cameron is wanted in Sudbury, Ont., for six counts of fraud and six counts of using a stolen credit card. There are dozens of property offences, including 29 convictions for theft and nine break and enters. There are also convictions for sexual assault, abandoning a child and a prison break. cbc.ca

Red Deer, AB: Duo sought after stealing $2,500 in products over 5 weeks

Walkerton, ON: Woman charged in liquor store theft
 

Robberies and Burglaries

• Beer Store - Dryden, ON - Robbery
• C-Store - Windsor, ON - Armed Robbery
• Cell phone store - Vaughan, ON - Armed Robbery
• Gas King - Lethbridge, AB - Armed Robbery
• Mac's - Thunder Bay, ON - Armed Robbery
• Sobey's - Shediac, NB - Armed Robbery/Assault

e-commerce
Sponsored by The Zellman Group

Popular goods sold through Amazon, Walmart and others are counterfeits: Government report
Federal investigators purchased counterfeit popular products, including cosmetics and electronics, on some of the biggest and best-known e-commerce websites, according to a new report. The findings highlight new challenges for U.S. agencies and businesses in protecting consumers from potentially dangerous goods.

The investigators purchased a total of 47 products from third-party sellers hosted on five major e-commerce websites: Amazon, Walmart, eBay, Sears Marketplace and Newegg. Of those, 20 were determined to be counterfeit by the companies holding the products' intellectual property rights, the Government Accountability Office, Congress' nonpartisan investigative division, said in a report, titled "Agencies Can Improve Efforts to Address Risks Posed by Changing Counterfeits Markets."

GAO did not not specify which counterfeit items came from which online marketplace. But the report states the agency "purchased at least one counterfeit item and one authentic item from each of the five e-commerce websites," as determined by blind testing by the companies holding the rights for each brand-name item. valleynewslive.com

When Anti-Fraud Blacklists Cost Merchants Customers
Card-not-present fraud is a huge and growing problem for ecommerce, and one way merchants try to prevent it is with blacklists. These databases contain names, email addresses, phone numbers, and credit card accounts linked to confirmed fraud.

It used to be that such blacklists, updated internally or bought from a data provider and updated every few months, were a reasonably good layer of fraud protection. Now, as fraudsters develop ever-more sophisticated strategies and have access to a growing cache of stolen consumer information from data breaches, the quality and structure of blacklists matter more than ever. A dynamic blacklist can be a valuable tool for fraud prevention, but static blacklists can lead to more fraud and more false declines for merchants.

False declines are already a big problem for ecommerce. Ecommerce merchants decline 45% of their orders, and 22% of those declines are false, according to the Lexis Nexis True Cost of Fraud Survey for 2017. False declines cost the US ecommerce industry more than $8 billion in lost sales in 2016 alone. Customers declined in error are likely to take their business elsewhere, rather than go back to merchants who wouldn’t take their money. But how can blacklists, which are supposed to prevent bad actors from making purchases, sometimes cause good customers to be rejected, too? The answer hinges on the difference between static and dynamic data. multichannelmerchant.com

ORC News

Update from Yesterday's Story
Prosecutor links suspects in nearly $1 Million Walmart thefts to crimes in 14 States
A Dane County prosecutor says two Missouri residents arrested at a Monona Walmart for check fraud are connected to crimes at the retail giant in fourteen states. One of the suspects, 44-year old Jason Edge appeared in Dane County court Tuesday, with his bail set at $10,000. Another suspect, 42-year old Shelly Scott, will make a court appearance later this week. "Walmart reports they are suspects in a check fraud scheme in fourteen other states," Assistant Dane County District Attorney Dallas Montano says. "Over $650,000 has been stolen to date," she says. I'm aware through some investigation of my own that she has several warrants from other states," attorney Steve Mays says of his client, Scott. wkow.com

Kansas City, MO: Smash and grab’ thieves steal over 70 cellphones from SETCELL
On Feb. 15, two men broke into their shop using a large rock and stole dozens of cell phones. Surveillance footage from inside the store shows the men breaking the display case glass and grabbing several phones. Herndon said the burglars got away with more than 70 expensive iPhones and Androids, and he doesn’t believe this was a random smash and grab. The owners, who strategically chose the Westport location because of the visibility and 24-hour security, believe the two suspects scoped out their business, knew what case to target and figured out a 15-minute gap as to when they could get away with the crime. fox4kc.com

Southlake, TX: Woman hits Sephora, Ulta and Victoria’s Secret for over $10,000 in merchandise
An Irving woman is accused of stealing $10,000 worth of merchandise from stores over the course of eight months, Southlake police said. Jamie Waldrop, 26, faces charges in 10 cases of theft, police said. She is being held in the Dallas County Jail on $8,500 bail. Waldrop reportedly walked into stores such as Victoria's Secret, Sephora and Ulta and "brazenly began stuffing merchandise in her purse or bag," police said. "Each theft takes mere seconds, and Jamie has not cared if employees or other shoppers are watching her," the department said on Facebook. In one instance in February, Waldrop is accused of taking 120 pairs of underwear, three bras and 16 pairs of pants, according to a criminal complaint.

Waldrop was arrested in February 2016 on a charge of possession of a controlled substance. An Irving officer found Waldrop, who was showing signs of overdosing, in a vehicle with multiple syringes and heroin, according to an arrest warrant affidavit. facebook.com

Vancouver, WA: Maurices’ Assistant Manager charged with $5,000 refund theft
An assistant manager of a women’s clothing store in Vancouver is accused of stealing more than $5,000 from the store since its opening in the fall. Abigail L. Bolin, 22, appeared Tuesday in Court on suspicion of first-degree theft. The manager of the Hazel Dell, Maurices called 911 on Monday to report that Bolin had admitted to stealing thousands of dollars from the store. Bolin had been an assistant manager at the store since it opened in October. The store’s loss prevention alerted the manager that Bolin was electronically returning merchandise that customers purchased and putting the money into her personal debit account. columbian.com

Peoria, AZ: Distraction Thief fraudulently obtains $5K in reloadable debit cards at Walmart
Peoria Police report that on February 19, 32-year-old Shannon Pernell Brown was at a Wal-Mart store when he allegedly got four reloadable Visa debit cards, and had $500 put on each card. Police say he would then distract the cashier by requesting another item and, when their back was turned, he would manipulate the cash register to show that he had already paid for the cards. Police say he later returned to the same store and attempted another theft in the same manner. abc15.com

Carrollton, GA: Man & woman arrested for theft of $5,000 of merchandise from Robinson Salvage
Carrollton police say two suspects cut security tags off merchandise and wheeled a buggy containing thousands of dollars worth of goods outside the store without paying. Lotta Clark, 61, and Jacques Jones, 48, both of Carrollton, were later arrested and charged with theft. Police said the theft was caught on store security cameras at Robinson Salvage on Bankhead Highway. The merchandise the suspects are accused of stealing had an estimated value of more than $5,000. times-georgian.com

North Haven, CT: Man arrested for theft of over $800 from Ulta Beauty store
North Haven Police have arrested a man who allegedly stole hundreds of dollars worth of goods from a cosmetic store. Mark McGilton of West Haven was arrested Monday for allegedly stealing $800 dollars worth of goods from an Ulta Beauty Store in North Haven last December. Police say they were able to identify McGilton within a day of posting his picture on social media. wtnh.com

Columbus, OH: Two men hit Giant Eagle for $700 of Ohio State merchandise
Police said two men stole "lots" of OSU-branded clothing from the Giant Eagle on S. Hamilton Ave. Police said the clothing was worth nearly $700. CPD believes the pair stole from this store several times. myfox28columbus.com

Beaverton, OR: Police investigating Man responsible for $1,300 theft of Art Supplies from Craft Warehouse

Waterford, CT: Woman wanted for stealing from Ulta Beauty store

Retail Crime News

Shootings, Assault & Deaths

San Antonio, TX: Customer shot, killed after 'threatening' liquor store Owner
The Owner of S&M Liquor is claiming self defense. Early reports from the scene indicated the store's owner was the shooter, and that the customer was accused of robbing the store at the time of his death. However, SAPD later said the employee has had issues with the customer involved in the past, and that the customer has previously threatened to rob the store. A witness indicated that the customer killed seemed intoxicated before the shooting broke out. kens5.com

Elkhart, IN Police investigate shooting in Walmart parking lot
According to a report from Elkhart police, it happened at 10:37 p.m. Tuesday at the Walmart on County Road 6 West. Police said the victim, David Holland, 36, was arguing with an acquaintance in the parking lot. During the argument, the acquaintance pulled out a handgun and shot Holland before getting into an SUV and fleeing the area. The victim’s injuries appear to be non-life-threatening. southbendtribune.com

Corpus Christi, TX: Murder Trial begins
Painting contractor accused of killing co-worker inside Walmart
The murder trial began Monday for a contracted worker accused of punching a co-worker off a ladder then stomping on his head at a local Walmart. Anthony Richardson sat in Judge Missy Medary's District Court as opening arguments and witness testimony began in the case.

Prosecutor Erica Matlock laid out what she expects the jury will hear in the case during her opening arguments. "You're going to hear that originally it was thought that Mr. Harley fell off the ladder he was working on," she told the jury. "He was an overnight contractor painting the Walmart bathroom ... What you're also going to hear, ladies and gentlemen, is that that didn't happen."

Officers got a call about an injured person at the store. When they arrived, they discovered John Harley, 63, in the bathroom, lying in a pool of blood. caller.com

Allentown, PA: 2 killed, 1 Wounded in a drive-by shooting outside a local Gas Station, Employee not injured

Bridgeport, CT: Customer wounded in Deli Drive-by, 3 weapons used, multiple shots fired

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