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2/22/22 D-Ddaily.net
 

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Gil Fennell, III promoted to Regional Loss Prevention Director for Shoe Carnival
Gil has been with Shoe Carnival for more than two decades, starting with the company in 2000 as a Loss Prevention Specialist. Before his promotion to Regional Loss Prevention Director, he served as LP Division Investigator for two years. Earlier in his career with Shoe Carnival, he served as District LP Manager (more than 12 years) and Market LP Manager (more than five years). Congratulations, Gil!


See All the Executives 'Moving Up' Here   

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Hey Vendors, Solution Providers & Partners: Going to ISC West?

Let the Industry Know Your Booth # Please

Going to ISC West on March 22-25? Send us your booth number and we'll make sure the LP/AP and Cybersecurity communities see where you'll be & hopefully stop by your booth!

Get some extra free exposure
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The U.S. Crime Surge
The Retail Impact


Florida Moving Quickly on ORC Legislation
Bill to increase penalties for organized retail theft gets wide support
You’ve seen the videos; smash and grab robberies, thieves walking out with all they can carry. It's a nationwide trend and it's even been happening in our backyard. Florida lawmakers have taken notice and are getting wide support for a bill that would make this a much harsher crime.

SB 1534 toughens penalties against thieves who steal multiple items from multiple stores in a short period of time. The Senate passed the bill unanimously this week. Under it, theft of 10 or more items from at least two different locations would be a third-degree felony if committed within 30 days.

It would be bumped to a second-degree felony if more than 20 items were stolen. Businesses would also need to write down the losses within those 30 days. The value would need to exceed $750. Many big retailers nationwide are hurting.

It’s even harder for small businesses to take up these losses, as many are still picking up the pieces from the pandemic and now dealing with supply chain issues.

If this bill is approved, the increased penalties would take effect in October. Florida Attorney General Ashley Moody’s office is also supporting this bill. She recently announced a new task force for retailers, law enforcement, and prosecutors to spot trends and identify suspects. cbs12.com

RELATED: FL Retail theft crackdown proposal sails through Senate

In First 2 Months Progressive Manhattan DA Plunders One on TJ Maxx
Manhattan DA Alvin Bragg lowers charges in grand larceny case: sources
The office of “soft-on-crime” Manhattan District Attorney Alvin Bragg allegedly reduced charges for a brazen career crook who stole cash from an unsuspecting woman on the Upper East Side, only to be quickly nabbed by cops who saw the whole thing.

Claude Myers, 54, had 46 prior arrests on his rap sheet and was on parole when he was caught by the NYPD Thursday, sources said.

“Next time I won’t do it right in front of you,” Myers told the arresting officers, according to a source.

Myers was initially facing several charges, including grand larceny — for removing the property from a person — but the DA’s office downgraded the case to simple petty larceny, the sources said.

Last month, the Manhattan District Attorney’s office came under fire after it allegedly “intentionally omitted all facts” about a violent theft in a Chelsea store — including key information about an alleged weapon used during the crime — leading to a mere shoplifting charge and the release of an “assault and robbery recidivist,” according to an NYPD union, sources, and court documents.  nypost.com

New Progressive DA Didn't Take Long to Show How He's Going to Treat Retailers
DA Bragg underplayed shoplifting arrest, NYPD sergeants’ union alleges
The soft-on-crime Manhattan District Attorney’s office “intentionally omitted all facts” about a violent theft in a Chelsea store — including key information about an alleged weapon used during the crime — leading to a mere shoplifting charge and the release of an “assault and robbery recidivist,” according to an NYPD union, sources, and court documents.

Newly-elected DA Alvin Bragg has already been under fire for his left wing ideology, which has even had the NYPD’s top cop worried for the safety of her officers.

On Friday night, the NYPD’s Sergeant Benevolent Association added fuel to a growing inferno, claiming in a beware-of-Bragg message to members that an assistant district attorney in Manhattan was caught apparently trying to white-wash court documents in a shoplifting case at a TJ Maxx store on 6th Ave and West 18th Street.

- Police busted Cristian Hall, 30 — who’s been arrested 21 times with nine cases still open including robbery with a deadly weapon and assault — for trying to rip off the store.
- An assistant district attorney’s affidavit including no mention of the alleged weapon or threats in Hall’s latest arrest.
- The arresting officer refusing to sign off on it until supervisors intervene and the record was corrected.
- Hall was released without bail after his arrest* NYPD official
- Bragg claimed surprise about the SBA backlash.


It has come to our attention that during the processing of a Manhattan shoplifting arrest where the suspect threatened employees with a pair of cutting-shears, the ADA preparing the accusatory instrument intentionally omitted all facts related to the perp threatening the employees with a weapon,” SBA President Vincent Vallelong wrote in the email obtained by The Post. “Fortunately, the arresting officer had the sense to refuse to sign. nypost.com

Dylan Roberts’ bill to curtail mass retail theft passes Colorado House


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COVID Update

549.9M Vaccinations Given

US: 80.1M Cases - 960.1K Dead - 51.9M Recovered
Worldwide: 426.9M Cases - 5.9M Dead - 354.1M Recovered


Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember & recognize.

Private Industry Security Guard Deaths: 346  
Law Enforcement Officer Deaths: 665

*Red indicates change in total deaths


Is Another Surge Coming?
More contagious version of omicron spreads in U.S., fueling worries
As the omicron surge continues to decline in the U.S., infectious disease experts are keeping a close eye on an even more contagious version of the variant that could once again foil the nation's hopes of getting back to normal.

The virus, known as BA.2, is a strain of the highly contagious omicron variant that appears to spread even more easily — about 30% more easily.

Because BA.2 quickly overtook the original omicron in South Africa and other countries and has even caused a second omicron surge in Denmark, researchers have been bracing for the same thing to happen in the U.S.

So far that hasn't happened. Instead, BA.2 has slowly, but steadily spread even as the omicron surge continued to dissipate. The fear is that spread may be on track to rapidly accelerate in the near future. npr.org

The Doom May Be Gone But the Gloom is Still Hanging On
Pandemic’s Economic Impact Is Easing, but Aftershocks May Linger

States are lifting mask mandates, and demand is bouncing back quickly after Omicron. Supply constraints are proving harder to escape.

The pandemic’s grip on the economy appears to be loosening. Job growth and retail spending were strong in January, even as coronavirus cases hit a record. New York, Massachusetts and other states have begun to lift indoor mask mandates. California on Thursday unveiled a public health approach that will treat the coronavirus as a manageable long-term risk.

Yet the economy remains far from normal. Patterns of work, socializing and spending, disrupted by the pandemic, have been slow to readjust. Prices are rising at their fastest pace in four decades, and there are signs that inflation is creeping into a broader range of products and services. In surveys, Americans report feeling gloomier about the economy now than at the height of the lockdowns and job losses in the first weeks of the crisis.

In other words, it may no longer be that “the virus is the boss” — as Austan Goolsbee, a University of Chicago economist, has put it. But the changes that it set in motion have proved both more persistent and more pervasive than economists once expected.

Some economists remain optimistic that the economy will normalize as the pandemic recedes, even if the process takes longer than initially expected.

The new normal is looking a lot different. nytimes.com

Uneasy Retail Workers & Businesses
Sacramento ends its indoor mask mandate, again
California’s universal indoor mask mandate has once again been lifted for vaccinated residents. But with the coronavirus still present in Sacramento County, customers, workers and business owners now face a patchwork of masking rules and etiquette.

Some businesses have already started letting vaccinated customers and workers come in without masks, going by an honor system. But others are choosing to maintain their indoor face coverings policy.

Many are still deciding whether to change their indoor policy, and to what. While California and Sacramento County have lifted the universal mask mandate, individual businesses can implement their own restrictions.

Throughout the pandemic, essential workers such as grocery store clerks and retail sales people have been some of the most vulnerable to COVID-19. For disproportionately low-wage workers of color, some are in positions requiring they interact with hundreds of customers and coworkers each day. sacbee.com

Post-COVID Work Model Hitting Big City Store Traffic
What Hybrid Work Means For Urban Retail & Foot Traffic
Placer.ai recently released a report analyzing December retail foot traffic in the US’s four largest cities. New York City was down 4%, Los Angeles down 1%, and Chicago and Houston flat to 2019. Similarly, JLL released a city retail report earlier this month that cited Placer.ai data from December 2021, indicating total urban retail traffic across the country was down more than 15% from 2019. This decrease in traffic, especially in office corridors, is likely due to the newly adopted hybrid work model. According to Kastle Systems, office re-entry was less than 28% as of mid-January, indicating many employees are still working from home.

The lack of retail traffic is constant across neighborhoods in most cities, but the residential corridors have recovered faster than office and tourist areas. For example, in December of 2021, foot traffic in urban residential corridors was down 16%, while office and tourist areas were down 24% compared to 2019. Many people moved out of cities during the pandemic and returned last year. However, a hybrid work model means they still spend a lot of time at home and in their local neighborhood. As a result, office neighborhoods are slow to recover.

In the long-term, urban office corridors may be re-developed

The pandemic has changed the way people live and work long-term. The consequences of that change are slowly coming to light, including the effect on retail. Despite people moving back into cities, a hybrid work model will continue to impact retail locations based in office corridors. As a result, landlords continue pandemic rent concessions in these areas. But in the long-term, for retail to thrive, a re-development and mash-up of the tenant mix will have to take place. How that will manifest, only time will tell. forbes.com

As US cases drop, Hawaii is lone remaining state with indoor mask

Boris Johnson announces the end of Covid restrictions in England


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The Only Recall Ever to Temporarily Close 400 Stores

Friday FDA Press Release: FDA Alerts the Public to Potentially Contaminated Products from Family Dollar Stores in Six States

FDA Investigation Revealed a History of Rodent Infestation

Today, the U.S. Food and Drug Administration is alerting the public that several categories of FDA-regulated products purchased from Jan. 1, 2021, through the present from Family Dollar stores in Alabama, Arkansas, Louisiana, Mississippi, Missouri and Tennessee may be unsafe for consumers to use. The impacted products originated from the company’s distribution facility in West Memphis, Arkansas, where an FDA inspection found insanitary conditions, including a rodent infestation, that could cause many of the products to become contaminated. The FDA is working with the company to initiate a voluntary recall of the affected products.

This alert covers FDA-regulated products purchased from Family Dollar stores in those six states from Jan. 1, 2021, through the present. Some examples of these products include human foods (including dietary supplements (vitamin, herbal and mineral supplements)), cosmetics (skincare products, baby oils, lipsticks, shampoos, baby wipes), animal foods (kibble, pet treats, wild bird seed), medical devices (feminine hygiene products, surgical masks, contact lens cleaning solutions, bandages, nasal care products) and over-the-counter (OTC) medications (pain medications, eye drops, dental products, antacids, other medications for both adults and children).

Following a consumer complaint, the FDA began an investigation of the Family Dollar distribution facility in West Memphis, Arkansas, in January 2022. Family Dollar ceased distribution of products within days of the FDA inspection team’s arrival on-site and the inspection concluded on Feb. 11. Conditions observed during the inspection included live rodents, dead rodents in various states of decay, rodent feces and urine, evidence of gnawing, nesting and rodent odors throughout the facility, dead birds and bird droppings, and products stored in conditions that did not protect against contamination. More than 1,100 dead rodents were recovered from the facility following a fumigation at the facility in January 2022. Additionally, a review of the company’s internal records also indicated the collection of more than 2,300 rodents between Mar. 29 and Sep. 17, 2021, demonstrating a history of infestation.  fda.gov

Editor's Note: Alerted to it by a consumer complaint? In the warehouse? Sounds like a whistleblower may be scared about retaliation to me. Just my thought. - Gus Downing

Feb. 18, 7:39 PM, Family Dollar Press Release
Family Dollar Stores Issues Voluntary Recall of Certain FDA-Regulated Products in Six States Including Drugs, Devices, Cosmetics, Foods
CHESAPEAKE, Va.--(BUSINESS WIRE)--Family Dollar, Inc. is initiating a voluntary retail level product recall of certain products regulated by the U.S. Food and Drug Administration (FDA) that were stored and shipped to 404 stores from Family Dollar Distribution Center 202 in West Memphis, Arkansas from January 1, 2021 through the present due to the presence of rodents and rodent activity at Family Dollar Distribution Center 202.

To date, Family Dollar is not aware of any consumer complaints or reports of illness related to this recall. Stores impacted list

Article Published in the Washington Post on 2-20-22
Family Dollar closes 400 stores, recalls products after FDA finds decaying dead rodents in warehouse
 



U.S. Secret Service Launches Cryptocurrency Awareness Hub

Published By U.S. Secret Service Media Relations on 2-18-22

Washington – The U.S. Secret Service has launched a cryptocurrency public awareness hub featuring a new public service announcement video and information on the security of digital assets and cryptocurrencies.

The new website will feature the latest in the agency’s work combatting illicit use of digital assets as well as provide public awareness information on digital asset security and how to ensure it remains secure.

“Blockchain technology has brought massive development to many sectors, especially within finance. The Secret Service’s mission of investigating financial crimes has advanced in lock-step with this progress,” said U.S. Secret Service Office of Investigations Assistant Director Jeremy Sheridan. “Our obligation to enforce crimes against the nation’s financial systems includes both informing the public on how digital assets work and partnering with them to identify, arrest, and prosecute those engaging in crimes involving digital assets. The Secret Service will continue to expand its capabilities, collaboration, and effectiveness related to all financial crimes investigations.”

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New York Significantly Expands Its Whistleblower Law
The state of New York has amended its whistleblower law to make it one of the most expansive in the country, providing remedies, including potentially punitive damages, to employees, former employees and independent contractors.

The requirement to report any suspected wrongdoing first to the employer now has many exceptions. Moreover, a worker may blow the whistle on any conduct the individual reasonably believes violates any law, rule or regulation, or executive order or any judicial or administrative decision, ruling or order. Workers also are protected for reporting any conduct that they reasonably believe constitutes a substantial and specific danger to the public health or safety.

"Retaliation claims already ranked high among the types of claims asserted in COVID-19 employment lawsuits,"

Expansive new whistleblower laws like New York's "make it probable that an increasing percentage of lawsuits will include whistleblower claims either alone or in conjunction with other statutory and common-law theories of recovery," they predicted.

New York is joining other states with broad protections for whistleblowers, including California and New Jersey. But New York's new provisions are particularly expansive.

Expect an Increase in Litigation

"Employers can expect a significant increase in litigation and potential liability for whistleblower claims in New York," wrote Greg Keating, an attorney with Epstein Becker Green in Boston, and Christopher Shur, an attorney with Epstein Becker Green in New York City.

They noted that the New York whistleblower law now has an expanded definition of retaliation. This definition includes:

Discriminating against someone for exercising their rights under the law.
Taking actions or threatening to take actions affecting current or future employment.
Contacting U.S. immigration authorities.
Threatening to report the suspected immigration or citizenship status of a whistleblower or a whistleblower's family or household member.

Action Steps - New York employers also should: - Review their internal investigation procedures

Continue Reading

From 600 Floor Scrubbers to 600 'In-Store Data Acquisition Platforms'
Sam’s Club Begins National Deployment of Automated Inventory Analytics Robots
Sam's Club announced the national, chain-wide roll out of Inventory Scan that will be added to their existing fleet of robotic scrubbers in partnership with Brain Corp and Tennant Company.

"By adding Inventory Scan to our current fleet of robotic scrubbers, we obtain critical inventory data that previously was time consuming to obtain," said Todd Garner, VP of In Club Product Management at Sam’s Club.

Utilizing a first-of-its-kind dual function design, the powerful new scanning accessory will be fitted to the almost 600 autonomous floor scrubbers already deployed within Sam’s Club stores nationwide.

Once installed on the scrubber, the new, cloud-connected Inventory Scan tower is able to capture data as it moves autonomously around the club. Reports are then delivered to the club managers that provide numerous insights including: verification of pricing accuracy, planogram compliance, product stock levels and product localization. Each function negates the need for time consuming and manual processes, reducing waste and inventory loss.

"We are actively taking BrainOS-powered robots from primarily task-oriented machines, to in-store data acquisition platforms, able to deliver actionable insights on inventory availability, planogram compliance and more. This adds significant ROI for retailers." samsclub.com

Ghosting Virtual Interviews Happening More & More
Who's really answering your questions?

Do You Know Who That Worker You Just Hired Really Is?

Employers love to talk about “authenticity.” But psychologists say nearly everyone uses some form of deception to get a job.

People, he added, tend to learn from a young age the advantages conferred by fibbing.

Children are taught that when Grandma comes over with the gift of an impossibly ugly sweater, they should act as if they had gotten a PlayStation, Dr. Feldman said. As they get older, the stakes of lying are raised — most notably in a job interview, when there’s money on the table.

Remote hiring processes have given some job seekers the impression that they can get away with extreme forms of dishonesty. Virtual interviews leave open the possibility that candidates can ask a friend to feed them answers. Telephone calls can create a psychological distance between the interviewer and interviewee, Dr. Feldman noted, which may make it easier for people to justify presenting themselves in an inaccurate way. At the same time, people are doing far more interviews than before, with about one in five employees voluntarily switching jobs in 2020.

Research has shown that Americans are more likely to consider using deceptive interview tactics than Western Europeans, and deception is more commonly considered in some parts of the Northeast and California than in other areas of the United States. nytimes.com

CEO of South FL Armored Transport Company Pleads Guilty to Committing Customs Fraud As Part of a $140M Dollar Dirty Gold Money Laundering Conspiracy
Miami, Florida – Jesus Gabriel Rodriguez, Jr., 45, former CEO of Transvalue, a South Florida company that transported gold, cash, and other valuables by armored truck, pled guilty yesterday to submitting false customs documents that hid the true origin of gold being imported into Miami as part of a $140 million transnational illicit gold smuggling operation.

Rodriguez is scheduled for sentencing on April 4, at 11:00 a.m., before U.S. District Judge Darrin P. Gayles, who sits in Miami. He faces up to 24 months in federal prison. justice.gov

To Fill Empty Retail Space, Landlords Tap Doctors and Dentists


Quarterly Results

Kerring FY 2021 revenue up 35%, comp's sales up 13% from 2019
   Total Luxury Houses comp’s +34.9%
   Gucci comp’s +31.2%
   Yves Saint Laurent comp’s +45.6%
   Bottega Veneta comp’s +25.1%
   Other Houses comp’s +43.8%
 



Senior LP & AP Jobs Market

Job Reposted
Vice President, Loss Prevention & Safety job posted for Total Wine & More in Bethesda, MD
We are looking for a Vice President of Loss Prevention & Safety at our headquarters in Bethesda, MD. You will provide the vision and leadership for all enterprise-wide policies to reduce losses in support of the 5-year strategy and Annual Operating Plan. You will oversee the development and implementation of our Loss Prevention and Safety operation. You will work with senior executives, Regional Vice Presidents, and others to execute corporate strategies, achieve profitable sales, and conform to all laws and regulations. You will report to the Chief Stores Officer. jobs.jobvite.com

Mgr Asset Protection job posted for CVS Health in Woonsocket, RI
This role is a critical part of the Asset Protection team’s strategy to deliver a consistent and impactful learning experience across the organization. Reporting to the Lead Director of Future Operations, this role will focus on collecting and identifying training opportunities across all functions that impact the Asset Protection team’s strategic initiatives. jobs.cvshealth.com
 



Last week's #1 article --

The Evolution of Shoplifting in San Francisco
Viral Retail Theft Videos Spark Outage - But What Does the Data Say?
Incidents of shoplifting in San Francisco have taken a prominent place in both local and national dialogue. Public perception of the crime has been fueled by viral videos, media coverage and the outraged calls of some residents. Yet according to statistics from the San Francisco Police Department, incidents of reported retail theft are down compared to years prior.

So we wanted to know: How has the city been talking about-and addressing-shoplifting over the past 15 years?

We took a look back at Board of Supervisors meetings, Police Commission meetings, and other legislative forums, scouring for major milestones in San Francisco's long-running effort to stem retail crime.

And what we found might surprise you. Watch the video for a rundown of that evolution. sfstandard.com



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OROCC, MAORCA, CCROC join the growing Auror community to address ORC

Ohio Regional Organized Crime Coalition (OROCC), Mid-Atlantic ORCA (MAORCA), and Cook County State's Regional Organized Crime Task Force (CCROC) have announced a new partnership with Crime Intelligence Platform Auror to address the impact of Organized Retail Crime (ORC) groups in their regions. This partnership provides the ORCAs with the ability to record, investigate and collaborate on retail crime events and help them solve ORC cases faster.

OROCC Vice President - Retail Bryan Lindsay says they're looking forward to seeing this new partnership in action.

"OROCC is very excited for our partnership with Auror. Their platform will be an effective tool to keep our 1000+ members of law enforcement and retail better connected and prepared as we work together to combat Organized Retail Crime across the state."

MAORCA President Kyle Graser says his organization is looking forward to the outcomes this partnership will bring.

"We are thrilled to join several other ORCAs across the country and partner with Auror. The platform promises an intuitive, well-integrated and user-friendly experience for all of our members. We look forward to the positive impact the platform will have in combating ORC"

CCROC President David Williams says a platform like Auror is indispensable to their efforts against ORC.

"We are excited to be partnering with Auror to provide a clear, user-friendly platform for all of Illinois to share information and make analytical connections. Organized Retail Crime groups are not bound by law enforcement's geographical jurisdictions so we must follow them where they go and we must work together to defeat them. Utilizing Auror, each region of Illinois will be able to easily share information within their region, all over the state, or nationally. This will help tie in crime groups that also operate in Wisconsin and Indiana."

Data from Auror's Crime Intelligence Platform shows that just 10% of people who offend are responsible for perpetrating 50% of reported loss from retail crimes worldwide. Serious incidents such as robberies and assaults doubled in 2021, with ORC groups and those who offend repeatedly accounting for a significant proportion of this.

The ORCA version of the Auror platform is free for all ORCAs in an effort to support the industry's response to this large and complex issue. If your ORCA is interested in the national ORCA movement, contact us at orca@auror.co.  

Read the full announcement here


 

 

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CISOs: Be On Alert Over Russian Cyberattacks
Russia’s offensive cyber actions should be a cause for concern for CISOs

Recent cyber attacks against Western entities operating in Ukraine aim to disrupt or conduct espionage. CISOs should be wary of such attacks expanding beyond the Ukrainian border.

While acknowledging there are “not currently any specific credible threats to the U.S.,” Anne Neuberger, deputy national security advisor for cyber, continued how “we’ve been working with the private sector, engaging, sharing specific information, requesting that they act to reduce the cybersecurity risk of their organization, and providing very focused advice on how to do so.”

Neuberger was briefing the global media when she made this observation on February 2 as she spoke to the continued presence of Russian cyber threats to Ukraine and beyond. In her briefing, Neuberger, was unambiguous: “We’ve been warning for weeks and months, both publicly and privately, that cyberattacks could be part of a broad-based Russian effort to destabilize and further invade Ukraine. The Russians have used cyber as a key component of their force projection over the last decade, including previously in Ukraine, in the 2015 timeframe.”

As tensions in Ukraine continue to rise, a joint advisory was issued on February 9 by the cybersecurity authorities in the United States, Australia, and the United Kingdom regarding the increased globalized threat of ransomware (Alert (AA22-040A)). The alert highlights the marked increase of ransomware incidents against 14 of 16 U.S. critical infrastructure sectors.

David Klein, cyber evangelist at Cymulate commented, “This alert from the various cyber commands should be taken on board by CISOs as a realization that the U.S. offensive and disruptive activity against ransomware criminals has caused some criminal organizations to drift focus away from 'big game' targets and to go to easier mid-sized targets." In the current climate, it is clear, size is not a determinant to being targeted. csoonline.com

Russia rejects claims it was responsible for cyberattack on Ukraine
Russia on Saturday rejected U.S. allegations that it was responsible for cyberattacks on Ukrainian banking and government websites as baseless, the Russian embassy in the United States said on Twitter. reuters.com

Ukraine cyberattacks ripple effect - Hackers Hiding Behind the Contractors
Intentional or unintentional, there's a distinct possibility that rogue or state-sponsored hackers could use this volatile and confusing time to hide behind or inside cyber attacks of U.S. defense department 3P internet providers and cyber defense providers.

Reminiscent of last summers Kaseya attack, which ultimately impacted 1,500 private cyber security providers.

And while the retail sector wouldn't seem like a logical political target, the identity theft economic gains and the fact we wouldn't be expecting it make it that much more attractive potentially. So, just in case - don't get caught sleeping at the wheel.

One might want to rally the 3P providers and just make sure their defenses are up and working. Just some thoughts. - Gus Downing

Motorola Employees Recruited to Steal Intellectual Property
Motorola case shows importance of detecting insider IP theft quickly

Departing Motorola employees took thousands of documents with them in 2008 when they were hired by a competitor, but it wasn't discovered until 2017.

The Department of Justice (DOJ) announced on February 7, 2022, the unsealing of an indictment that charged Chinese telecommunications company Hytera Communications with conspiring with former Motorola Solutions employees to “steal digital mobile radio (DMR) technology from Motorola.

AdvertisementThis announcement is just the latest piece in a multi-year saga involving the theft of Motorola’s intellectual property (IP) by employees prior to their departure from Motorola. While the DOJ indictment redacts the name of the employees who are included in the indictment, a look back into the civil litigation between Motorola and Hytera provides clues as to their identities.

Should Hytera be found guilty, they face a “criminal fine of three times the value of the stolen trade secret to the company, including expenses for research, design, and other costs that it avoided. (Motorola has invested more than $3.5 billion in the development of its DMR technology).

Interestingly, Hytera was once a partner of Motorola’s, distributing Motorola’s products in the Southeast Asian market. That partnership ended in approximately 2001. Beginning in late 2007, multiple Motorola employees were targeted for recruitment and hire by Hytera and were eventually lured away in 2008.

The federal indictment and civil case brought forward by Motorola provide evidence that while Motorola had put in place an intellectual property protection regime, which included safeguards on stored information and execution of non-disclosure agreements (NDAs) by departing employees, these safeguards were insufficient to detect the actions of these insiders in 2008. csoonline.com

BEC Gang of 10 Get Prison Time for $10M
BEC Money Launderer Sentenced To 84 Months In Prison
VICTOR AHAIWE was sentenced to 84 months in prison today for participating in a multi-million-dollar conspiracy to launder the proceeds of business email compromise frauds targeting businesses and non-profit organizations and romance frauds targeting individual victims.

The 10 defendants in this case were part of a wide-reaching conspiracy to launder over $10 million stolen from businesses and individuals. The sentences imposed on the ten defendants send a message: that this type of activity will be prosecuted and punished to the full extent of the law.”

From at least in or about March 2018 up to and including at least in or about January 2020, AHAIWE and his coconspirators conspired to launder the proceeds of numerous business email compromise schemes and romance schemes, in which corporate, organizational, and individual victims were fraudulently induced to send over $10 million to bank accounts controlled by members of the conspiracy, in the mistaken belief that those accounts belonged to the intended recipients of the funds.

The ten suspects received anywhere from 41 months to 12 months with only one getting 5 years probation. justice.gov

DeepDotWeb Administrator Gets 97 Months for Money Laundering Scheme
An Israeli national was sentenced yesterday to 97 months in prison for operating DeepDotWeb (DDW), a website that connected internet users with Darknet marketplaces, where they purchased illegal firearms, malware and hacking tools, stolen financial data, heroin, fentanyl and other illicit materials.

Beginning in October 2013, Prihar owned and operated DDW, along with co-defendant Michael Phan, 34, of Israel. In addition to providing general information about the Darknet, DDW provided users with direct links to illegal Darknet marketplaces, which are not accessible through traditional search engines. For providing these links, Prihar and Phan received kickback payments from the marketplaces in the form of virtual currency, including approximately 8,155 bitcoins (worth approximately $8.4 million at the time of the transactions). To conceal the nature and source of these illegal kickback payments. justice.gov

Canadian man gets 3 yrs prison for trafficking 1,764 U.S. stolen identities on dark web
Dmitriev, a Canadian citizen, was arrested while on vacation in Greece in September 2020 and extradited to the United States in January 2021.

Are You Prepared for 2022's More Destructive Ransomware?


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How Much Does Google Know About You?

Want to find out how much Google knows about you? Head over to Google and search for "My Activity,” and click on the first option. From there, you are directed to a page that lists all of the data Google knows about you – this includes what pages you have visited and at what time. If you search “Ad Settings” and then click “Sign in Google Accounts,” you will find a persona profile Google has made about you, showing demographic info, gender, age, etc. The good news is you can elect to turn this off. Take a look - the results may surprise you!


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Website Operator/Fraudster Back to Prison for 3rd Time - Same Offense
Didn't even wait to get out of the halfway house

Recidivist Defendant Charged In Connection With Fraudulent Eyewear Website For The Third Time
VITALY BORKER, the operator of “EyeglassesDepot.com,” an online retailer of purported designer eyewear. BORKER was arrested pursuant to a complaint charging him with mail and wire fraud and aggravated identity theft in connection with a scheme to defraud customers by misrepresenting the authenticity and condition of eyeglasses sold through the website.

U.S. Attorney Damian Williams said: “Upon Vitaly Borker’s second conviction by this Office for fraud-related offenses, my predecessor posed the rhetorical question of whether ‘federal prison will impress upon this shady businessman that seeking to make money by fraud and intimidation is a path to prison...’ Apparently, it has not. As alleged, just after his release from federal prison, serial fraudster Vitaly Borker reverted back to his illegal conduct connected to online eyewear businesses.

Beginning in at least June 2020, after being released from federal custody and entering a Residential Reentry Center, VITALY BORKER operated an eyewear sales and repair services website called EyeglassesDepot.com. EyeglassesDepot.com claims, among other things, that it sells “brand new and 100% authentic designer eyeglasses and sunglasses” and that it has “thousands of pairs of glasses in stock…ready for shipping as early as TODAY.” In truth, however, the eyewear sold to customers of EyeglassesDepot.com was often used and/or counterfeit.

In order to conceal his role in operating EyeglassesDepot.com, BORKER – who has twice previously been convicted in this District of crimes relating to his operation of eyewear websites – assumed the identities of two other individuals in connection with the operation of EyeglassesDepot.com.

BORKER, 45, of Brooklyn, New York, is charged with mail fraud and wire fraud, each of which carries a maximum sentence of 20 years in prison, and one count of aggravated identity theft, which carries a additional mandatory consecutive two year sentence. justice.gov

Three Men Plead Guilty To Defrauding Amazon
Paul Larson, age 32, Gregory Gleesing, age 43, and Lovedeep Singh Dhanoa, age 25, allegedly participated with Geoffrey Mark Talsma, age 36, also of Kalamazoo, in a scheme to defraud Amazon’s textbook rental program. Larson, Gleesing and Dhanoa admitted through their guilty pleas that from approximately September 2016 to October 2019, one or more of them assisted Talsma in renting textbooks from Amazon through the internet. According to the plea agreements, Talsma taught them how to create numerous Amazon accounts using fake names, multiple street addresses, and multiple email accounts to circumvent Amazon’s limit of 15 textbook rentals per customer. They admitted assisting Talsma in obtaining the textbooks at a rental price that was a fraction of their true value and selling the textbooks at a profit through area bookstores and over the internet, all without ever paying the agreed upon buyout price for the books at the end of the rental period.

Larson is scheduled to be sentenced on Tuesday, June 21, 2022; Gleesing on Wednesday, June 1, 2022; and Dhanoa on Tuesday, May 24, 2022. All three face a maximum of 20 years in prison. justice.gov

Planned 2.8 million square foot warehouse in Salinas intended for Amazon


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Secret Service Applauds Kroger, Target & CVS
ORC Investigative Teams in Charleston

"Protecting both Retailers & Consumers from Further Harm"

"Can't overstate the value of the collaboration - Our partnership was instrumental in this case”
We never see this type of statement in the press releases - Congratulations to the ORC Teams!

Bulgarian Native Running Heroin Addicts as Boosters in Charleston, WV
Cross Lanes Man Gets 8Yrs 1M in Federal Prison for Operating $594,000 Fencing Operation
CHARLESTON, W.Va. – Nedeltcho Vladimirov, 53, a native of Bulgaria, was sentenced today to eight years and one month in federal prison for conspiring to commit money laundering and money laundering. A federal jury convicted Vladimirov after a three-day trial in July 2021 of one count of conspiring to commit money laundering and three counts of money laundering.

Evidence at trial revealed that Vladimirov operated a fraudulent fencing operation - a scheme in which stolen goods were acquired in order to resell them for profit to an unsuspecting buyer. Vladimirov bought the items he resold at a small fraction of the retail cost from individuals addicted to heroin, known in the fencing scheme as “boosters.” Vladimirov met the “boosters” at a gas station in Cross Lanes where he bought new items such as high end vacuum cleaners, tools and other items that he later resold on his eBay account. The investigation revealed that Vladimirov sold over 7,000 items on his eBay account and had over $594,000 in sales over a three-year period. The “boosters” used the cash provided by Vladimirov for the stolen items to support their drug habits. A federal search warrant executed at Vladimirov’s residence by the United States Secret Service on February 10, 2020, revealed that he had set up cleaning stations used to remove security devices and labels from boxes so that the stolen items could not be traced.

“Shutting down this fencing operation and bringing Vladimirov to justice was a significant team effort,” said United States Attorney Will Thompson. “I cannot overstate the value of the collaboration between our law enforcement partners and the Organized Retail Crime (ORC) investigators from the stores victimized in this fencing scheme. I applaud the entire team for their efforts to hold Vladimirov accountable and to protect both retailers and consumers from further harm.

"Our partnership with the Organized Retail Crime (ORC) investigators from Kroger, Target and CVS Pharmacy was instrumental in this case as well. secretservice.gov

CVS HealthAsset Analytics and Insights | ORGANIZED RETAIL CRIME

Executive Summary
Case# C-542071 – Charleston, WV


EXECUTIVE SUMMARY: On February 10, 2020, Investigators from the United States Secret Service, West Virginia State Police, and the Putnam County Sheriff’s Office executed two search warrants, three financial seizure warrants and an arrest warrant in Charleston, WV. These warrants were the culmination of an extensive thirteen-month investigation by law enforcement and Investigators from CVS, Target, and Kroger Organized Retail Crime Teams.

The investigation was initiated by CVS and Target in December 2019 after a CVS BOLO of a boosting event was circulated to retail partners in West Virginia. The BOLO resulted in the identification of two boosters and uncovered a regional network of professional thieves and a large-scale fencing operation based in Charleston, WV.

The investigation revealed that the criminal organization had sold over $400,000 dollars in stolen product on eBay and the Facebook Marketplace over the last two years. The investigation discovered that the fencing operation shipped stolen merchandise to unsuspecting online customers nationwide. During the course of the investigation approximately 10 boosters associated with this criminal conspiracy were arrested. On today’s date, the fencing organizer was arrested and nearly $200,000 was seized.

Thank you to Ben Dugan, Director, Organized Retail Crime & Corporate Investigations at CVS Health, for providing this executive summary  
 



Two Former Chick-fil-A Mgr's Get 30M's & 15M's for Diverting $492,000 in Customer Payments
BIRMINGHAM, Ala.Larry James Black, Jr., 37, of Center Point to 30 months in prison. Black pleaded guilty to conspiracy to commit wire fraud and bank fraud in September 2021. Joshua Daniel Powell, 40, of Moody was sentenced to 15 months in prison. Powell pleaded guilty to conspiracy to commit wire fraud in June 2021. During the time period charged in the indictment, Black and Powell were both directors at the Chick-fil-A location in the Five Points South neighborhood of Birmingham.

According to the plea agreement, between April 2018 and January 2020, Black and Powell devised and implemented a scheme to divert $492,000 in customer payments away from Chick-fil-A Five Points and direct them instead to bank accounts under their control. Black and Powell used these accounts to receive customer credit card payments intended for Chick-fil-A Five Points. Many of these payments were for catering orders from large customers. To effectuate the scheme, Black and Powell used fraudulent email and digital payment accounts that imitated the look of official Chick-fil-A accounts. In addition to these fraudulent “Chick-fil-A” accounts, Black and Powell also utilized a personal email account belonging to Powell to intercept virtual credit card payments that were made on behalf of an additional customer.

The U.S. Secret Service Cyber Fraud Task Force investigated the case. secretservice.gov

Vault Associate Seeding Bank Deposits With Counterfeit Currency
Secret Service Arrests Home Depot Employee for Passing $387,500 in Counterfeit Currency
PHOENIX – United States Secret Service agents arrested Tempe Home Depot employee Adrian Jean Pineda for passing $387,500 in counterfeit U.S. currency. Pineda will appear in federal court in Phoenix for violation of 18 USC 472 – Uttering of Counterfeit U.S. Currency.

U.S. Secret Service agents from the Phoenix Field Office arrested Pineda at the Home Depot in Tempe. Pineda was a vault associate with Home Depot responsible for preparing cash from registers for bank deposits, a process that included counting cash and sealing cash bags for transfer and deposit to Wells Fargo Bank.

According to the criminal complaint, Pineda is accused of taking genuine currency from the Home Depot’s deposits and replacing the genuine currency with counterfeit currency during his shift. From January 2018 to January 2022, Home Depot recorded $387,500 in losses due to receiving counterfeit notes in their cash deposits. secretservice.gov

Webster Woman Charged With Illegally Accessing Employee Computer To Conduct SIM Swaps
Buffalo: Corrine Little, 38, of Webster, NY, was arrested and charged by criminal complaint with unauthorized access of a protected computer. The charge carries a maximum penalty of five years in prison.

May 2021, Little, a temporary manager for a wireless telephone provider, received text messages from an unknown individual offering to pay her to conduct SIM (subscriber identity module) Swaps. “SIM Swapping” is the unauthorized takeover of a victim’s wireless account, carried out by linking a victim’s mobile phone number to a SIM installed in a device controlled by the perpetrator of the swap. Little is accused of conducting five SIM Swaps, receiving $600 for each swap. justice.gov

Brentwood, CA: Police Investigating Pair of Grab and Run Thefts; Victoria’s Secret and Kohl’s
The Brentwood Police Department are currently investigating two grab and run thefts that occurred over the past month at Kohls and Victoria Secrets in the City of Brentwood that resulted in a large amount of loss for businesses. On February 6, police responded to Kohl’s, 5511 Lone Tree Way, where a suspect entered the store and walked around for several hours. According to police, he approached the jewelry counter where he asked the clerk about a ring and when she handed it to him, he kept it and ran out of the store. The value was estimated at $2,100. (Editors Note: since publication, employees have said the value was closer to $10k) eastcountytoday.net

Roswell, GA: Man just hired by steakhouse accused of $15K beef theft

Seattle, WA: Grab and Run thieves local clothing store for $2,700 in merchandise; 2nd time in recent days

Lincoln, NE: Police investigating the theft of over $500 in merchandise from Vape store


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Shootings & Deaths

Dekalb County, GA: Auto Dealership Security Officer Ambushed and Murdered
DeKalb County police are asking the public for help in identifying and locating five suspects in the fatal shooting of a security guard at a car dealership near the Mall at Stonecrest on Saturday night. Officers found 24-year-old Henry Ashley, who worked as a security guard at the Courtesy Chrysler Dodge dealership at 8455 Mall Parkway, with a gunshot wound around 11 p.m., a DeKalb police spokesperson said. Ashley was taken to a hospital, where he died. Investigators determined Ashley was investigating a suspicious person alert on the property when he encountered a group of suspects, according to a news release. Moments later, he was shot while in his marked work vehicle. In a still of security camera footage released by police, at least five suspects can be seen walking through the dealership’s parking lot in front of a row of vehicle service doors. None of the suspects has been arrested, the news release states. ajc.com

Birmingham, AL: Reward offered for C-store clerk homicide information
Almost two weeks have passed and Sri Satya Krishna Chitturi’s killer is still free. The 27-year-old store clerk was gunned down during a robbery at Crown Service Station in Sylacauga on February 9th. The Talladega County Sheriff’s Office and Central Alabama CrimeStoppers are offering thousands of dollars in rewards for any tips that lead to an arrest. wbrc.com

Allegheny County, PA: Suspect arrested after Uber driver fatally shot, body dumped
A Pennsylvania man is in custody after his Uber driver went missing and was found shot to death days later. Christina “Christi” Spicuzza, a mother of four, was driving for Uber in the Philadelphia area when she went missing. She was later found shot to death and dumped in a wooded area. Investigators arrested 22-year-old Calvin Crew on Thursday in relation to Spicuzza’s death. He is being held without bond on charges of criminal homicide, robbery and tampering with evidence. According to investigators, Spicuzza picked up Crew last Thursday at his girlfriend’s house in Pitcairn. From there, cell phone records show they zigzagged throughout Allegheny County from Pitcairn to Wilkinsburg to Monroeville. During the trip, police say Spicuzza’s dashcam recorded Crew pressing a gun into the back of her head while she begged for her life, saying, “I’m begging you. I have four kids.” Those were some of Spicuzza’s last words, according to the criminal complaint. wbrc.com

 



Robberies, Incidents & Thefts

Armed Robbery Spree Has Two Philly Men Facing Life Sentences
Feds Indict Two Men For Robbery Spree Targeting Latino Businesses in North Philadelphia Late Last Year

As Part of All Hands on Deck Initiative, U.S. Attorney’s Office Secures Indictments Against Suspects in Six Armed Robberies

PHILADELPHIA – Omar White-Davis, 28, of Philadelphia, PA, and Acia Moore, 20, also of Philadelphia, PA, were charged by Indictment with multiple counts of Hobbs Act robbery and related firearms offenses in connection with multiple armed robberies of businesses in the Feltonville and Juniata sections of North Philadelphia.

White-Davis and Moore attempted to rob and did rob a variety of small businesses, both together and separately, stealing approximately $3,100 dollars total between November 21 and December 6, 2021. The incidents alleged are as follows:

On November 21, 2021: WhiteDavis attempted to rob the Ariel Grocery
On December 1, 2021: Moore robbed the AlMolhem Store
On December 2, 2021: WhiteDavis and Moore robbed Café Tinto
On December 4, 2021: Moore returned to Café Tinto approximately 48 hours later and robbed it again;
On December 6, 2021: Moore robbed the Leslie Mini Market
Also on December 6, 2021: approximately an hour later, Moore and WhiteDavis attempted to rob Hernandez Food and Deli Market.

If convicted, each defendant faces a maximum possible sentence of life imprisonment, a five-year period of supervised release, and possible fines of over $1,000,000. justice.gov

Waukegan, WI: False Confession: Charges against teen dropped after Dollar Store shooting; police bribed him with McDonald's
Attempted-murder charges were dropped against a 15-year-old boy for a shooting in the suburbs. Last week, Waukegan police released surveillance images after a person shot a Dollar Store employee in the face during an attempted robbery. Police later arrested a 15-year-old in connection to the crime, but it turns out he was the wrong person. The family of Martell Williams is now suing Waukegan police. Lawyers say the teen was taken from his high school to be questioned and gave a false confession.

An attorney for the family says Waukegan police bribed Williams with McDonald's to admit to the crime. "They tried to bribe him with McDonald's and saying, ‘look just tell us you were there," attorney Kevin O’Connor said. The family says Williams is a starting basketball player, and they proved he was at a basketball game 20 miles away in Lincolnshire when the shooting happened. "The detective kept asking me the same questions over and over, and it is true he bribed me with McDonald's and he kept trying to get a confession," Williams said. fox32chicago.com

Wyoming, MI: Two People Stabbed Inside Meijer Store, Suspect in custody
Police in West Michigan are investigating what they are calling a “random” stabbing at a Meijer store in Wyoming. Police said two people were stabbed inside the Meijer store on Clyde Park Avenue in Wyoming, around 7:50 p.m. on Monday evening. The Wyoming Department of Public Safety said officers were able to locate the two victims inside the store and provided aid. Both were transported to local hospitals for further treatment. The suspect fled the scene, but as of Tuesday morning, police said the suspect is in custody. “At this time the incident appears to be random, and it is unknown why the victims were targeted,” police said. clickondetroit.com

New York, NY: Video shows terrifying barbershop robbery in Washington Heights
Police are searching for the suspects behind a terrifying robbery at an Upper Manhattan barbershop. Video shows three men with guns robbing the 26-year-old victim. No one was hurt. Police are asking for the public's help tracking down those responsible. abc7ny.com

Akron, OH: Summit County Walgreens manager scratched, spit on by shoplifter
A store manager at an Akron Walgreens was scratched and spit on by a shoplifting suspect Sunday afternoon, Akron police said. Officers said this happened around 4:45 p.m. at the Walgreens located in the 1100 block of S. Arlington Street. The store employee told officers two suspects pushed two cars full of unpaid merchandise out of the store. According to the store manager, the assault happened when he asked for a receipt. After the attack, the suspects fled the store with one cart and left the other behind. cleveland19.com

Anderson, IN: Police investigating 3rd Armed Robbery in last three weeks

Minneapolis, MN: Man Sentenced to 21 Years in Prison for Armed Robbery Spree of Twin Cities Businesses

Kansas City, KS: Five Sentenced to Prison in Cell Phone Store Armed Robbery

Pikeville, KY: Mt. Sterling Man Sentenced to 234 Months for Armed Robbery

Scranton, PA: Man Sentenced To Seven Years’ Imprisonment For Brandishing A Firearm During A Crime Of Violence

Las Vegas, NV: Man Sentenced To Prison For Series Of 5 Cellphone store Armed Robberies

Huntsville, AL: Man Charged with Multiple Robberies in North Alabama

Syracuse, NY: Ithaca Convenience Store Owner Pleads Guilty to $120,000 Food Stamp Fraud


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Barber – New York, NY – Armed Robbery
C-Store – Wichita Falls, TX – Robbery
C-Store – Memphis, TN – Armed Robbery
C-Store – Huntsville, AL – Armed Robbery
C-Store – Anderson, IN – Armed Robbery
C-Store – Meridian, MS – Robbery
C-Store – Caln Township, PA – Armed Robbery
C-Store – Moultrie, GA – Robbery
C-Store – Vacherie, LA – Burglary
Clothing – Seattle, WA – Robbery
Collectables – Minneapolis, MN – Burglary
Gas Station – Huntington, WV – Robbery
Jewelry – Brandon, FL – Robbery
Jewelry– Prattville, AL – Robbery
Jewelry - Cincinnati, OH – Burglary
Jewelry -Taylor, MI -Robbery
Jewelry -Torrance, CA -Robbery
Jewelry -Wilmington DE -Robbery
Jewelry -Oxon Hill, MD -Robbery
Jewelry -Concord, NC -Robbery
Jewelry -Ontario, OH -Robbery
Jewelry -Akron, OH -Robbery
Jewelry -Westminster, CO -Robbery
Kohl’s - Brentwood, CA – Robbery
Motel – Houston, TX – Armed Robbery
Pharmacy – Emporia, KS – Burglary
Restaurant – Cleveland, OH – Armed Robbery (McDonald’s)
Restaurant – Jackson, MS – Armed Robbery
Restaurant – West Carrollton, OH – Armed Robbery
Restaurant – Oakland, CA – Robbery
Restaurant – Morgantown, WV – Armed Robbery
Vape – Lincoln, NE – Burglary
Victoria’s Secret – Brentwood, CA - Robbery
7-Eleven – Chesterfield County, VA – Robbery                                                                                                                   
               

Daily Totals:
• 29 robberies
• 5 burglaries
• 0 shootings
• 0 killed



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Loss Prevention Auditor
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As a Loss Prevention Auditor and Fraud Detection Analyst for Staples, you will conduct LP operational field audits remote, virtual and in person, within a base of 60 retail stores to ensure compliance to operational standards to drive operational excellence and preserve profitability...



Asset Protection Specialist
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The Asset Protection Specialist is responsible for protecting the assets and teammates of Under Armour at the Portland office. Essential Duties & Responsibilities - Development and implementation of policies and procedures focused on maximizing physical security, access control, safety, emergency response, investigations, and minimizing theft and fraud...



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Regional Loss Prevention and Safety Specialist
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You will act as a coach, trainer, mentor, and enforcer to support the risk management program at Legends. Responsibilities can include, but are not limited to: Identify, develop, and implement improved loss prevention and safety measurements with risk management team; Conduct internal audits that have a focus on loss prevention, personal safety, and food safety, and help the team to effectively execute against company standards and requirements...



Safety Director (Retail Background Preferred)
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This role is responsible for developing, implementing, and managing purpose-directed occupational safety and health programs designed to minimize the frequency and severity of customer and associate accidents, while complying with applicable regulatory requirements. This leader is the subject matter expert on all safety matters...

Corporate Risk Manager
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Summary of Role and Responsibilities: A proactive approach to preventing losses/injuries, whether to our employees, third parties, or customer's valuables. They include but are not limited to cash in transit, auto losses, or injuries...
 



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Dir. AP Burlington New York, NY December 22
Dir. LP (North America) Claire's Hoffman Estates, IL February 17
LP Director The Company, Retail Gas Stations Upland, CA August 9
Dir. Investigations & Fleet Goodwill of Greater New York Newark, NJ October 25
Dir. Safety/Risk Mgmt. Goodwill of SE Louisiana New Orleans, LA April 2
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Dir. of Safety Ocean State Job Lot North Kingstown, RI June 1
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Corporate/Senior Manager
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As many of us speed through our days and work hard to accomplish our objectives, oftentimes the one thing that suffers is our active listening skills. These skills are important if we expect to truly change behavior or direction as quickly as today's pace requires. Active listening is difficult for some and requires an individual to hear things they may not be open to hearing or just hearing things that aren't said because oftentimes it isn't what's said that's important, it's what isn't said that can mean the most. Hearing that usually takes place upon reflection because most of us aren't intellectually fast enough to respond instantaneously. Active listening is a tool and a skill that can help an executive every day. It merely requires the thought and the practice.


Just a Thought,
Gus

 

 

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