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Top Industry News
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The NEW Top Emerging Risk For All
Retailers & Companies Globally
Talent Shortage was the Third Placed Risk in the Previous Emerging Risks
Monitor Report
Staff shortages have escalated in the last three months to become the
top emerging risk organizations face globally, according to Gartner,
Inc.’s latest
Emerging Risks Survey.
The survey of 137 senior executives in 4Q18 showed that concerns about
“talent shortages” now outweigh those around “accelerating
privacy regulation” and “cloud
computing”, which were the top two risks in the
3Q18 Emerging Risk Monitor (see Figure 1).
“Organizations face huge challenges from the pace of business change,
accelerating privacy regulations and the digitalization of their industries,”
said Matt Shinkman, managing vice president and risk practice leader at Gartner.
“A common denominator here is that addressing these top business challenges
involves hiring new talent that is in incredibly short supply.”
Gartner research indicates that companies need to shift from external hiring
strategies towards training their current workforces and applying risk
mitigation strategies for critical talent shortages.
“Organizations face this talent crunch at a time when they are already
challenged by risks that are exacerbated by a lack of appropriate expertise,”
said Mr. Shinkman. “Previous hiring strategies for coping with talent
disruptions are insufficient in this environment, and risk managers have a key
role to play in collaborating with HR in developing new approaches.”
More detailed analysis is available to Gartner clients in the full report
4Q18 Emerging Risks Report and Monitor. Non clients can complete free
registration to read more in
Emerging Risk Trends. gartner.com
Editor's Note: It's become such a huge 'risk' that we're seeing in
this article, for the first time, it being viewed as a risk to the extent that
the risk management executives should be playing a key role in mitigating it
along with their HR partners. An industry first from what we've seen.
Which by the way was widely discussed as far back as 1994 in a series of keynote
speeches we delivered at a number of LP conferences, talking about the aging
U.S. population and disparity in working age adults. Also, as we've reported in
the past, Canada leads the world in this aging problem, as it relates to
the work force reductions. And there is no easy solution other than
robotics, technology, cashierless stores, and increased training and
capabilities per employee.
This isn't going away and quite frankly it may lead to a company's demise in the
future.
Just a thought - Gus Downing
Lowe's Nominates AP Executives for:
Manager of the Year Awards in AP
& Ops Categories
 Regional
Asset Protection, Operations, & Safety Director of the Year
Anthony Bickley
Ellis Clark
Matt Thompson
District Asset Protection, Operations &
Safety Manager of the Year
Jeff Bucher
Sam Charles
Jackie Goltara
Click here to see the complete list of nominees in all categories
CIOReview Magazine:
DTiQ Named One of 20 Most Promising
Retail Solution Providers
 CIOReview today announced that DTiQ has been recognized as one of the top 20
Retail Solutions Providers of 2019. DTiQ earned the CIOReview ranking for its
retail performance improvement solution. DTiQ improves how retail locations are
managed by combing intelligent video with advanced analytics in a unique managed
service offering.
"It's a great honor to announce DTiQ as one of the 20 Promising Retail Solution
Providers 2019. By delivering an intelligent video-based surveillance platform,
DTiQ helps retail businesses manage and improve their performance and
profitability," said Jeevan George, Managing Editor of CIOReview. "They combine
this with unique, in person service offerings that improve loss prevention. This
made DTiQ an easy choice in this space."
prnewswire.com
Sekura Summit brings worldwide team together at The Shard, London
 Sekura
hosted their
“Way Up” Global Summit in the UK’s tallest building, “The Shard” in
London, this January. Key team members flew in from as far as Australia and
North America, to join their EU and UK based colleagues for this international
event.
The “Way Up” was held on the 24th Floor of The Shard, on January 7th 2019,
against the backdrop of London’s skyline. This Global Summit celebrated the
fantastic achievements of the Sekura Global teams in 2018, with both sales and
growth way up on 2017, recognizing the collective successes of everyone
involved. It was part of a three day event designed to bring together Sekura’s
principal team members. Read more in today's Vendor
Spotlight column below.
Arecont Vision Costar Adds Sales and Technical Resources
in Eastern US and
Canada Regions
 Arecont Vision Costar, the leader in network-based video surveillance solutions,
announces the addition of sales and technical resources with two new hires. Matt Bernfeld has been appointed as the Regional Sales Manager for the US
Mid-Atlantic Region. Mark Wicinski has joined the company as a Field Application
Engineer for the US East and Canada regions.
arecontvision.com
Network of Executive Women Recognizes Target For
Gender Diversity
and Inclusion
Target Corporation was recognized for its strong commitment to women's
leadership and gender equality in the workplace with the Network of Executive
Women's William J. Grize Award, January 21, 2019 during the Retail Industry
Leaders Association's Retail CEO Forum in Amelia Island, Florida.
The William J. Grize Award is named for the late president and CEO of Stop &
Shop, an early champion of gender diversity. Since 2011, the William J. Grize
Award has honored industry leaders and companies who have demonstrated "an
enduring commitment to the advancement of women and to creating a diverse and
inclusive workplace."
In 2016, Target signed the White House Equal Pay Pledge, backing up that pledge
with a comprehensive annual pay audit and leadership training designed to reduce
bias in decision-making.
Today almost half of Target's store managers are female, each overseeing up to
500 employees and responsible for maximizing profitability, guest experience and
sales. Women make up 36 percent of Target's board and 45 percent of its
executives. businessinsider.com
"Voices From the Field" - How the Shutdown is
Impacting the FBI
FBI agents say shutdown is impacting all their cases & informants
"The fear is, our enemies know they can run freely," says an FBI
counterterrorism agent.
The
partial government shutdown is hampering FBI investigations into terror
suspects, drug traffickers and child sexual predators, according to a report by
a group representing the federal law enforcement officers.
The 72-page report, titled "Voices
from the Field," features dozens of firsthand accounts from unnamed agents
detailing the ways the shutdown is hindering their work.
"It’s bad enough to work without pay, but we can only conduct administrative
functions while doing it," says the agent, who works in the western region. "The
fear is, our enemies know they can run freely."
The shutdown has also stripped the department of the ability to buy drugs
for narcotics busts and pay confidential informants, according to the report
from the FBI Agents Association.
The FBI’s roughly 35,000 employees, including 13,000 special agents, are bracing
to miss their second paycheck this Friday as the shutdown stretches into its
fifth week.
nbcnews.com
U.S. Attorney:
Walgreens Whistleblowers Leads to:
Walgreens Paying $269.2M In Two Civil Healthcare Fraud Settlements
The first settlement, approved on January 16, 2019, by U.S. District Judge Paul
A. Crotty and unsealed today, requires WALGREENS to pay $209.2 million to
resolve allegations that it improperly billed Medicare, Medicaid, and other
federal healthcare programs for hundreds of thousands of insulin pens it
knowingly dispensed to program beneficiaries who did not need them.
The second settlement, approved on January 15, 2019, by U.S. District Judge J.
Paul Oetken and unsealed today, requires WALGREENS to pay $60 million to resolve
allegations that it overbilled Medicaid by failing to disclose to and charge
Medicaid the lower drug prices that WALGREENS offered the public through a
discount program. In both settlements, WALGREENS admitted and accepted
responsibility for conduct the Government alleged in its complaints under
the False Claims Act.
“Walgreens defrauded the U.S. Department of Labor’s (DOL) Federal Employees’
Compensation Act Program and other health care programs out of millions of
dollars by over-dispensing insulin pens at the risk of potentially causing harm
to beneficiaries.
WALGREENS did not disclose to Medicaid the discount drug prices it offered
customers through the PSC when it sought reimbursement from Medicaid. As a
result, Medicaid programs paid WALGREENS more in reimbursements than they would
have paid had WALGREENS disclosed the lower PSC prices.
In connection with these settlements, WALGREENS has entered into a Corporate
Integrity Agreement with HHS-OIG.
justice.gov
Court certifies class of 5M Walmart applicants in
background check suit
A California district court has certified a class of approximately 5 million
people who once applied to Walmart in a suit alleging background check
violations (Pitre
v. Walmart Stores, Inc., No. 17-cv-01281 (C.D. Cal. Jan. 17, 2019)).
The lawsuit alleges that Walmart willfully included extraneous information in
disclosure forms and procured investigative reports without informing class
members of their right to request a written summary of their rights under
California and federal law.
retaildive.com
The EEOC: Background Checks What Employers Need to Know
3 Employment Screening Trends to Know Before You
Hire in 2019
In 2019, more background-check providers will offer online and social media
searches as part of their suite of products, but employers must ensure that
these searches protect candidate privacy and don't run afoul of the federal Fair
Credit Reporting Act (FCRA) or standards set by the Equal Employment Opportunity
Commission (EEOC).
"Social media screening presents opportunities for recruiters to find candidates
and to reduce risk, but at the same time, these searches can create a legal
minefield of potential liability
Experts agree that if employers decide to screen an applicant through social
media, the best way to reduce legal risk is by having a third-party vendor
perform the search instead of doing it in-house. Background-check providers that
perform social media screening must comply with the FCRA and produce accurate
reports scrubbed of protected characteristics.
Continuous Monitoring
New technology lets companies go beyond pre-employment checks and rescreens to
real-time monitoring of current employees for warning signs of illegal or other
concerning behavior.
"Employee monitoring is one of the biggest trends I'm seeing."
Uber announced plans last year for ongoing monitoring of arrest and
conviction data on their drivers. "These tools have been around for a while, but
end users are finally seeing the benefits, and the data is getting better,"
Morris said.
"While there are some industries whose regulations have mandated continuous or
some form of periodic screening, such as health care, we are seeing more
industries embrace the idea."
Hiring People with Criminal Records
Research shows
a majority of HR professionals find little difference in quality of hire
between applicants with and without a criminal record.
"The fact that employers cannot find workers due to the current labor shortage
has caused them to turn to an untapped and underutilized source of labor:
ex-offenders and [former] inmates from the approximately 20 million Americans
who have been convicted of a felony," Rosen said.
"Companies recognize that hiring from this population is the right thing to do,
but it's also good business."
The industries most hospitable to people with criminal records have been call
centers, construction, health care, manufacturing, retail, and
transportation and warehousing.
"Companies generally recognize that they can ill afford to ignore any large pool
of talent out there, and this is arguably one of the largest. One in three
adults have a record of some kind."
shrm.org
Fortune's Worlds Most Admired Companies - #1
Apple, #2 Amazon
Apple Pay to work at Target, Taco Bell & Covering
74% of top 100 US
China will overtake the US as the world's biggest
retail market this year
60% of US consumers are willing to share or sell
their personal data
Limited's Demise - Another Venture Capital
Siphoning Cash
Quarterly Results
Ahold-Delhaize Q4 U.S. sales up 2.7%, total company sales up 3%
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All the News - One Place - One Source - One Time
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your time
and doesn't filter retail's reality
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The Hump Day 'Big Hump'
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Enhance your Cybersecurity Stance with the R-CISC’s Hands-on Workshops
 It’s
no secret that retail, hospitality and consumer-facing companies face
cybersecurity concerns. Security breaches damage the trust customers have in a
brand, hurt revenue and may even cause permanent damage to the brand.
Every indicator suggests that cyberattacks will continue to strike our sectors,
but our collaboration helps all member security departments improve cybersecurity – and we all get ahead of the curve. The R-CISC Intelligence
Workshops are built by members, for their retail and hospitality cybersecurity
practitioner peers. These regional events give you a chance to spend the day
with top retail and customer-facing cybersecurity practitioners, network with
your peers and walk away with real-world strategies for taking action on your
cyber threat intel.
This year, the R-CISC will partner with three member companies to host workshops
with content voted upon and delivered by leaders in each region. As an attendee,
you’ll be an active contributor, asked to roll up your sleeves and dive in to
the topics most relevant for you.
Click here for the lineup of topics.
r-cisc.org
Bad News:
75% Abandoning Brands after Data Breaches
New Survey of Moving Target
Three-quarters of consumers would stop engaging with a brand online following a
breach and half would not sign up for an online service that had recently been
breached, a new survey shows. The Ping Identity
survey reveals many consumers are making drastic changes to the ways they
interact with companies and secure their own personal data following a breach:
● 78 percent of respondents would stop engaging with a brand online and more
than one third (36 percent) would stop engaging altogether if the brand had
experienced a breach.
● Nearly half (49 percent) would not sign up and use an online service or
application that recently experienced a data breach.
● Almost half (47 percent) have made changes to the way they secure their
personal data as a result of recent breaches and over half (54 percent) are more
concerned with protecting their personal information today than they were a year
ago.
Younger Generation Has Higher Trust in Brands
Americans are Nearly Twice as Likely to Share Sensitive Information with Brands
securitymagazine.com
Cybercrime Could Cost Companies $5.2 Trillion Over Next Five Years
Companies globally could incur $5.2 trillion in additional costs and lost
revenue over the next five years due to cyberattacks, as dependency on complex
internet-enabled business models outpaces the ability to introduce adequate
safeguards that protect critical assets.
A new report from Accenture notes that cybercrime from a wide range of
malicious activities poses significant challenges that can threaten business
operations, innovation and growth, and the expansion into new products and
services, ultimately costing companies trillions of dollars.
Among the key findings: Four in five respondents (79 percent) believe that the
advancement of the digital economy will be severely hindered unless there is
dramatic improvement to internet security, and more than half (59 percent) of
respondents said the internet is getting increasingly unstable from a
cybersecurity standpoint and they are unsure how to react.
At the same time, three-quarters (75 percent) of respondents believe that
addressing cybersecurity challenges will require an organized group effort, as
no single organization can solve the challenge on its own. With heightened
concerns about internet security, more than half (56 percent) of executives
would also welcome stricter business regulations imposed by a central
organization or governing body.
securitymagazine.com
The role of AI and 5G key topics at CES 2019
The role of 5G was also discussed. "5G will change everything—5G is the
promise of so much more than what we have seen from wireless technology," Hans
Vestberg, CEO, Verizon, said during his keynote.
CES 2019 also showed how artificial intelligence will influence every aspect
of our lives. IBM Chairman, President and CEO Ginni Rometty's opening
keynote explored how AI will prove data is the "world's greatest natural
resource," enabling revolutions from smart cities to health care, transportation
to robotics. During Rometty's keynote, Delta CEO Ed Bastian and Walmart EVP of
Food Charles Redfield shared examples of AI and blockchain technology in their
businesses.
securitysystemsnews.com
How Cybercriminals Clean Their Dirty Money
By using a combination of new cryptocurrencies and peer-to-peer marketplaces,
cybercriminals are laundering up to an estimated $200 billion in ill-gotten
gains a year. And that's just the beginning. That number represents an estimated
8%-10% of total illegal profits laundered globally.
Cybercriminals, the same shadowy figures who use ransomware, email scams,
denial-of-service attacks and other methods to earn a living,
have turned to money laundering to hide and eventually "cash out" the
profits of their criminal deeds. And it's no wonder why when you consider that
cybercrime is a lucrative business, with some bad guys making an estimated
$20,000 per month or more.
Now they're moving to newer and lesser-known virtual currencies that are not in
as many headlines and easier to manipulate. These transactions do not require
people to use their real names, so they can buy and sell currency from
unidentifiable addresses. Cryptocurrencies are also attractive because they are
highly portable; you can carry millions of pounds of coins on a USB drive and
easily move across borders via email or on a plane.
Modern e-commerce is another target for cybercriminals. They create
money-laundering schemes that use legitimate websites as payment processors.
First, they make illegal purchases online and have them appear as lawful
transactions on their bank statements. Next, the dirty money moves straight to
online merchants, who funnel it through other legitimate payment ecosystems.
Bad guys create fake e-commerce sites that look and feel like the real thing but
actually don't sell anything. They are simply online money-laundering boutiques,
just like that empty bricks-and-mortar store that is actually a front for
illegal activity.
Exploiting Brand-Name Payment Systems
Some of the Internet's biggest marketplaces are now being exploited by
cybercriminal money launderers thanks to their online payment systems, ease of
use, and huge global adoption.
darkreading.com
Take this Google quiz to see if you can spot phishing emails
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Vendor
Spotlight
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Sekura Summit brings worldwide team together at The Shard, London
Sekura
hosted their “Way Up” Global Summit in the UK’s tallest building, “The
Shard” in London, this January. Key team members flew in from as far as
Australia and North America, to join their EU and UK based colleagues
for this international event.
The “Way Up” was held on the 24th Floor of The Shard, on January 7th
2019, against the backdrop of London’s skyline. This Global Summit
celebrated the fantastic achievements of the Sekura Global teams in
2018, with both sales and growth way up on 2017, recognizing the
collective successes of everyone involved. It was part of a three day
event designed to bring together Sekura’s principal team members.
Carina Lewis, Global VP of Sales commented: “The Way Up Global Summit
was an excellent opportunity for us to meet, network, collaborate and
innovate with our colleagues around the world.
“Our focus is on providing high quality solutions to retailers which
Save Loss and Save Time, but also enhance the in-store Customer
Experience and support initiatives such as ‘friction-less
self-checkout’.
“During these three days we have been previewing the latest innovations
that we’ll be bringing to market over the coming months, learning how
they can improve our customers LP and Ops programs, and providing
outstanding ROI for our retail partners”.
To Demonstrate Sekura’s best-in-class hard tag for Self-Checkout during
breakout sessions, each Sekura team member took part in
The SlideTag Challenge – timing how fast they could apply and remove
three SlideTags from apparel merchandise. Awards for the fastest were
presented, with Karen Hearn grabbing the top prize with a time of just
9.12 seconds!
Find out more about the award winning SlideTag here.
At the conclusion of the event the team gathered on floor 72 for “The
View from The Shard”, to celebrate their success with a glass of Bubbly
and to take in the 360 degree panoramic views of London.
All international team members then joined the UK team at the company’s
Global HQ, for two further days of training and best practice sharing.
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Canadian Connections
Sponsored by Vector Security Network
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'Immediate Action' Needed as LCBO Theives Steal Millions in Liquor
9,000 Shoplifting Incidents in Four and a Half Years
Crooks Emboldened by Toronto Police
Service's Hands-Off Approach
Thieves
are walking out of LCBO stores with millions of dollars in booze and
“immediate action” is needed, says the union representing the Crown
corporation’s frontline employees.
And Sun sources say such crooks have become increasingly emboldened over the
last year since the Toronto Police Service, as part of its modernization plan,
decided to stop physically responding to LCBO stores after a theft — or
any other theft under $5,000 — unless the culprit is still on site or there is a
risk to public safety.
The Ontario Public Service Employees Union (OPSEU) says LCBO employees are
told not to stop thieves because it may put themselves or customers at risk,
and staff who attempt to intervene can face discipline.
He wrote a letter earlier this month to Ontario Premier Doug Ford and Finance
Minister Vic Fedeli pleading for them to take “immediate action,” claiming
there have been 9,000 LCBO shoplifting incidents in the last four-and-a-half
years. A police source claims that wouldn’t include thefts under $100
because the LCBO does not report those.
torontosun.com
'Brazenness of the shoplifting has gone up':
Canadian retailers grapple with age-old problem
Baby formula, fresh meat and alcohol are at the top of the list when thieves go
'shopping' at retail outlets. Retailers say the overall theft problem —
estimated to cost Manitoba stores more than $180 million in losses annually —
may not be spiking, but offenders are definitely becoming more brazen.
John Graham of the Retail Council of Canada said thieves target items they
believe they can sell quickly either to people on the street or online.
"There is also a market with organized crime, where individuals go in and select
from grocery lists of items for conversion to drugs and cash. Fifty cents or
less on the dollar is what they get, but it all comes back to the consumer (in
the form of higher prices)."
"The rate of shoplifting has been consistent for a number of years, but the
brazenness of the shoplifting has gone up. And, for cities with high drug
problems like meth, shoplifting is even higher."
Theft from retailers nation-wide is estimated to be a $3-billion problem,
according to the Retail Council of Canada. To combat shoplifting, various
retailers have decided to either not carry certain items, stock a smaller number
or remove them from their shelves and sell it behind the customer service desk.
winnipegfreepress.com
Winnipeg retailers add extra security measures for baby formula as thefts rise
Winnipeg retailers say baby formula is increasingly being swiped from their
shelves and have added extra security measures to protect the products. In one
of the Food Fare locations on Portage Avenue, there’s only a few cans of the
product out, the rest is behind the cash register.
Some Safeway and Superstore locations don’t even have the product available on
the shelf, people have to go to customer service to find it. While at some
Walmart locations, there’s extra security cameras monitoring the formula aisle.
Zeid suspects people are not taking the cans of formula because they are in
need, but rather to resell.
globalnews.ca
Canada's pot shortage could last 5 years
Some Stores Shut Down, Employees Laid Off
Canadian pot producers will need to grow as much as 6 million kilograms of
cannabis annually in order to meet the domestic demand for dried flower, edible
products and other extractables that are expected hit the market later this
year. Demand for recreational cannabis has vastly outstripped supply since it
became legal in October. As a result, some retailers have temporarily shut
down stores or laid off staff, provinces have suspended allocating new
licences and Health Canada has hired more inspectors to issue more cultivation
licences.
“Five years to meet that demand is conservative, in my opinion,” Robinson
said. “What may occur is that we can’t get the growing figured out, then Health
Canada has no choice but to open up imported product into the country.”
bnnbloomberg.ca
More than half of Ontario municipalities opt in for cannabis retail stores
Cannabis-carrying border crossers could be hit with fines under coming system
Canada Store Openings & Expansions
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Dollarama officially opens an online store in Canada
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Brand New Restaurant Opens First Canadian Location in Mississauga
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Flexible Workspace Company LAUFT 1ST Mall Location in Canada with Plans for
Global Expansion
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Sleep Country opens 265th location in Canada
Gymboree to Close All 49 Canadian Stores Amid Bankruptcy
More than 100,000 toxic toys named in Canada-wide recall
Canadian Retail Predictions For 2019: '30 international retailers will enter
Canada'
Loblaws under pressure to increase minimum wage
'A very amazing person': Brandon Truaxe, founder of Deciem, dies suddenly
Ottawa: Man hit in the mouth and hand in targeted Burger King shooting
Bullets Hit Drive-Thru Customer's Car
One
person was hit in the mouth and hand in a targeted shooting at a Burger King
restaurant on Wednesday evening, Ottawa police said. The male victim, who is
known to police, was transported to hospital with what were considered
non-life-threatening injuries. The manager said three young black men entered
the store with a young black woman, ordered food and took seats. The group
stayed for about 10 minutes before the shooting began. Multiple shots were fired
at the victim at about 6 p.m. as a verbal confrontation broke out between the
group and another male patron. Bullets had also hit another customer’s car as it
went through a drive-thru lane. The suspects are still at large.
ottawacitizen.com
Smash and grabs drain $100K from Alberta retailers; Targeting Cell Phones
Theives Hit Walmarts in Calgary, Edmonton & Lethbridge
A group of teens have smash-and-grabbed about $100,000 in merchandise from
Alberta retailers like Walmarts in Calgary, Edmonton and Lethbridge,
police say. Staff Sgt. Guy Baker says the group is made up of five to seven
teenagers. They rush into a store, cause a commotion — often smashing display
cases — and make off with stolen merchandise during the resulting confusion.
"When they do these kinds of thefts, they are getting a large amount of
merchandise that is very expensive and they are targeting cell phones," Baker
said.
cbc.ca
St. Jean sur Richelieu, QC: Suspicious package left in front of boutique store
Same store threatened twice in 2018, owners attacked at home
The
Sureté du Quebec bomb squad spent the night dealing with a suspicious package
left in front of a store in St. Jean sur Richelieu. The incident began at 10:30
p.m. Monday when a passerby noticed a strange object sitting in the doorway of a
boutique. That same boutique, Le Petit Cocon, had been targeted twice last year.
Monday evening's bomb threat was the latest in a string of attacks against Le
Petit Cocon and its owners since July 2016. The store itself was attacked
twice in the past two months, with arsonists trying to burn down the
store in November 2018 and again in December. The owners of the boutique
have also been targeted at home. Since 2016 criminals have destroyed two of
their cars and a boat, and their home has also been set on fire.
ctvnews.ca
Toronto, ON: Suspect wanted in rash of thefts at restaurants, coffee shops and
stores
Barrie, ON: Police seek assistance identifying suspect in grocery store theft
Robberies & Burglaries
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Adult Store - Kamloops, BC - Armed Robbery
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Circle K - Thunder Bay, ON - Robbery
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Grocery Store - Thunder Bay, ON - Armed Robbery
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Restaurant - Ottawa, ON - Robbery |
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'Inside the LPRC IMPACT Conference' 2018
An Eight-Episode Series Presented by
Sensormatic
Assessing The Real-World Impact of LP Efforts
The LPRC Delivers Evidence-Based Solutions and Actionable Results
LPRC
Board of Advisors
Industry Impact & Future Direction
Helping to Steer the Industry’s Only Academic Research Effort
Brian Bazer, Sr. Director of Loss Prevention, rue21, &
Chairperson of the LPRC Board of Advisors
Shannon Hunter, VP, LP & Sustainability, Office Depot, & Vice Chair of the LPRC
Board of Advisors
Eric Buttlar, Vice President, Asset Protection, Best Buy, & LPRC Board Member
In our 8th and final episode in this LPNN series, we speak with three members of
the Loss Prevention Research Council’s Board of Advisors who are helping steer
the effort with Dr. Read Hayes, Director of the LPRC, and his team.
With years of LPRC involvement, Brian Bazer, Shannon Hunter, and Eric Buttlar
talk about why the LPRC has been so successful over the years and what the
future holds, as the only academic resource in the LP/AP industry bringing
together retailers, solution providers, manufacturers, and government agencies
to solve the problems of today and potential problems of the future.
From utilizing evidence-based research to developing peer relationships,
learn how the LPRC can help you contribute to your organization at a much higher
level.
As a retailer, the LPRC can help you work smarter, not harder, leveraging the
wisdom of the crowd without reinventing the wheel. As a solution provider, the
LPRC allows you to hear directly from the voice of the customer.
Get involved today! Learn more at
lpresearch.org
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Exclusive Sponsor: |
 |
See more of our 2nd LPRC series
here.
Watch our 1st series
here.
Take the time to learn. As this is the LP/AP academic "Think Tank". |
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e-commerce
Sponsored by The Zellman Group
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5 Mistakes Merchants Make That Lead to More
Chargebacks
Between the complexity of the chargeback process and the sheer volume of
transactions and associated information that pour in during the holidays,
mistakes are easy to make when challenging a chargeback. But they’re even easier
to avoid by taking steps to prevent them in the first place.
Not communicating clearly with customers
Reduce the number of chargebacks due to lack of communication by adopting
features that offer transparency. Provide regular updates about the status of an
order, empower customers to see what’s happening in their accounts and optimize
the payment process.
Lacking a paper trail
It’s a lot easier to fight chargebacks when you’re keeping detailed records of
all transactions. Collect customer and purchase information and screenshot
it—this will help prove that a customer actually purchased or received the item
in question.
Not working with your credit card processor
Take advantage of the knowledge and experience your credit card processor has
combating chargebacks. They’re also invested in you winning the fight, given
that they stand to benefit from it as much as you do. So, work with them to make
sure you have all the tools at your disposal to be successful.
Not checking whether the acquiring bank is involved
The acquiring bank—the financial institution that maintains the merchant’s bank
account—often handles chargeback disputes, but many businesses don’t determine
that before challenging a chargeback. Some chargebacks qualify for
automatic representment, so it’s a good idea to check if the chargeback
you’re disputing is already being handled by the acquirer.
Ignoring your metrics
Succeeding at scale will rely in part on tracking chargeback metrics. For
example, having a chargeback rate in excess of 1 percent might indicate that
your site is being used by fraudsters to test stolen credit cards or that
account takeover is wreaking havoc on your customers.
cardnotpresent.com
The hidden costs of online shopping – for
customers and retailers
Internet shopping has grown massively, especially now that free delivery and
returns, with multiple ways of making them, are the norm. You can order a number
of variations of the same piece of clothing, for example, and then just send
back the unwanted ones.
While many returned items may be damaged or faulty, a lot of places will let you
return something just because
you don’t like what you ordered. And instagramming expensive clothes, for
#OOTD (outfit of the day) posts, and then returning them is one part of the
“try-buy” trend.
“Customer first” is the basis of all retailer strategies. Many have had to put
online sales systems into place very quickly to beat the competition. But now
they are struggling with the consequences. The return rates from e-commerce are
quoted as two to three times higher than those for in store purchases. And
there are downsides for both retailers and customers. Read more:
theconversation.com
Amazon ramping up its ocean shipping service
Dollarama is launching an online store
eCommerce Brands Find A Home At The Mall
ReadyReturns Teams up with Online Retailers to
Tackle High Product Return Rates
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"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent |
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ORC News
Sponsored by
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Update: Green Bay, WI: Two men sentenced in
Federal court for Multi-state Textbook Theft Operation
Two Texas men will serve time in federal prison for stealing thousands of
dollars worth of textbooks from the University of Wisconsin-Green Bay and other
college campuses. U.S. District Court Judge William C. Griesbach on Tuesday
sentenced Ryan S. Lewis to eight months in prison and Genesis G. Abellar to six
months in prison in connection to a scheme to steal and resell college
textbooks. Both of the men were found guilty of felony conspiracy to transport
stolen goods — a crime which under certain circumstances can carry a maximum
five-year prison sentence. Lewis and Abellar were arrested in Texas in August
2017 following an investigation which revealed the two had stolen more than
$12,000 worth of textbooks from the offices of professors at UWGB in June of
that year. The pair were found to have committed similar crimes at
UW-Whitewater, UW-Stout and UW-River Falls, as well as at colleges in Minnesota,
North Dakota, Arizona, New Mexico and Washington.
greenbaypressgazette.com
 Apex,
NC: Walgreens employee accused of stealing 200 hydrocodone, 300 oxycodone pills
Apex Police Department identified Melanie Holland Moss as the Walgreens employee
accused in the theft. Moss faces felony charges of larceny by an employee and
trafficking opium.
abc11.com
 Lutz,
FL: Target Seasonal employee accused of stealing iPads, Fitbits on last day
A Target seasonal employee in Pasco County was arrested last week for stealing
thousands of dollars worth of electronics from the store on her last day.
Deputies arrested Katelynn Wilson on Friday for a theft that happened earlier
this month at the Target on Dale Mabry Highway in Lutz. According to an arrest
report, a security camera inside the store caught Wilson and another person
stealing on her last day of work at the store as a seasonal employee. The other
person, who deputies did not identify, was a former employee at the same store.
The merchandise was worth $2,139 total.
wfla.com
Brown Deer, WI: Two women arrested after
allegedly asking others to return stolen merchandise
Police were called to the Brown Deer Walmart on Saturday. According to police,
two young woman approached two men and asked them to exchange an air mattress
and a vacuum cleaner to which they agreed. Police arrived on scene and counseled
the two men on their behavior. The two women were arrested for Retail Theft. One
was also found to have an outstanding warrant.
cbs58.com
Australia: Update: Police break up baby formula
crime family that allegedly stole $720,000 of milk powder
Australian
police have broken up a criminal gang accused of stealing thousands of tins of
baby formula worth one million Australian dollars ($720,000) from stores over
the past year and shipping them for sale in China. Six people, including four
members of the same family, have been arrested on suspicion of involvement in
the syndicate. Last August, investigators raided two homes linked to the
syndicate and seized 4,000 tins of baby formula, large quantities of vitamins,
Manuka honey and 215,000 Australian dollars ($154,000). Police believe the gang
had run a lucrative operation for years, and made thousands of shipments of baby
formula to China in the past 12 months, Daniel Doherty, New South Wales robbery
and serious crime squad commander, told reporters Monday.
wdsu.com
Manning, SC: Four arrested for $2,000 Shoplifting spree at
Walmart in Manning
Polk County, FL: Mailman sentenced after admitting to
stealing 100 gift cards and thousands in cash; total value at nearly $2,000
Denton, TX: Woman arrested for theft of $562 worth of
DVD’s from Walmart
UK: England: Falmouth is ‘under siege’ by shoplifting gang
who allegedly sell stolen items on eBay; One shop owner reckons $13,000 worth of
items have been taken in the last week alone |
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Retail Crime News
Sponsored by Security Resources
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St Charles Parish, LA: Man killed during Luling
drug store robbery ID’d by Police
The St. Charles Parish Sheriff’s Office has identified the suspected armed
robber shot and killed during a holdup at a Luling drug store Monday (Jan. 21)
as Mark Fisher Jr. 36. Fisher died after he was shot by a pharmacist at Thrift
Village Drugs, according to Cpl. James Grimaldi, spokesman for the department.
The attempted robbery and shooting occurred just before 6 p.m. A masked man
armed with a pistol walked into the store and demanded drugs from the pharmacist
and a clerk behind the counter. There was a scuffle, and the pharmacist pulled
out his own gun and shot the robber.
nola.com
Orland Park, IL: Manhunt Continues For Suspected
Orland Park Mall Shooter, Jakharr Williams
The
manhunt continues for 19-year-old parolee Jakharr Williams, the suspect in the
deadly Orland Square Mall shooting, and police say he should be considered armed
and dangerous. Williams is wanted for the shooting Monday that killed an
18-year-old high school senior and created enormous panic at the Orland Square
Mall in Orland Park. Tuesday afternoon the family of the victim, 18-year-old
Javon Britten, made a plea to the killer. “Surrender,” the victim’s aunt
Stephanie Kizer said. “So we can have peace, you can have peace.” Williams and
Britten knew each other, Britten’s family says. Another family member with
Britten at the mall says he and Williams had words then Williams shoved Britten.
cbslocal.com
Robberies, Incidents & Thefts
Tecumseh, OK: 13-Year-Old Stops Armed Robbery At
Family Dollar Store
When
13-year-old Braydon Self and his stepfather entered a Family Dollar store in
Oklahoma, they had no clue of the terrifying scene they were walking into. The
first thing Braydon saw upon entering was a man aiming a gun at his stepdad. The
pair had unknowingly walked right into a robbery in progress.
But instead of shutting down and letting fear overcome him, Braydon used his
quick-thinking and survival instincts. With the gunman’s focus directed
elsewhere, Braydon ran to the back of the store and huddled in the stockroom.
The teen pulled out his cellphone and called 911. Just as police arrived, the
gunman escaped out the back door. Authorities eventually identified the gunman
and found him at his home — where they uncovered evidence of other crimes that
had been committed by the same man.
littlethings.com
Trussville, AL: 6-time convicted felon ID’d as suspect in
stabbing of 2 Belk Loss Prevention employees; LP officers sustain non-life
threatening injuries
Boardman, OH: Kohl’s Shoplifting suspect's getaway car
held at gunpoint after foot chase
Lexington, KY: Lexington Police are ‘all hands on deck’
reacting to spike in Robberies
UK: London, England: Crime minister Victoria Atkins is to
unveil a three-pronged approach to tackling Retail Violence
Counterfeit
UK: Birmingham, England: $3.2 Million haul of
fake luxury goods seized in ‘Operation Beorma’
Counterfeit designer products worth an estimated 2.5m UK pounds ($3.2m) have
been seized in Birmingham, UK, including Chanel, Dior and Michael Kors
knock-offs. The fakes included handbags, watches, purses, belts, electrical
products, footwear, sunglasses and accessories, but there was particular concern
about 50,000 bottles of Chanel, Paco Rabanne and Armani perfumes. Earlier this
month, two entry warrants were executed on a residential home address based in
the Hall Green area of Birmingham, and one storage unit based in the Digbeth
area of the city. The latter facility took enforcement teams two days to clear
out, and also searched were four vans that yielded a large number of fake goods
along with “evidence of manufacturing labels and equipment.” Other counterfeits
uncovered in the raids included counterfeits of SuperDry, Louis Vuitton, North
Face, Stone Island and GHD products. The warrants issued to allow the raids were
connected to Operation Beorma, a joint National Trading Standards (NTS) and
National Markets Group (NMG) operation, into the importation and supply of
branded counterfeit and unsafe products.
securingindustry.com
Conway, SC: Plea accepted, trial date set for
suspects in deadly Sunhouse C-Store robbery
Jerome Jenkins and McKinley Daniels, suspects in the deadly 2015 Sunhouse
convenience store robberies and appeared in court Tuesday. Jenkins and Daniels
are each charged with three counts of armed robbery and two counts of murder. In
the hearing, Daniels accepted a plea deal in which he agreed to plead guilty
armed robbery and murder in exchange for 30 years for armed robbery and 45 years
for murder, to run concurrently. Meanwhile, a trial date has been set for
Jenkins for May 13.
wpde.com
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Robberies and Burglaries
Sponsored by
Scarsdale Security Systems
•
Boost Mobile – Bronx, NY - Robbery
•
C-Store – Kelso, WA – Armed Robbery (Clerk shot/ killed)
•
C-Store – Penbrook, PA – Armed Robbery
•
C-Store – Bronx, NY – Armed Robbery
•
C-Store – Hopewell, VA – Armed Robbery
•
C-Store – Miami, FL – Burglary
•
C-Store – Ames, IA – Armed Robbery
•
C-Store – Endwell, NY – Robbery
•
C-Store – Laredo, TX – Robbery
•
Department Store – Trussville, AL – Armed Robbery (2 Belk
LP agents stabbed)
•
Dollar General – Elkhart, IN – Burglary (2x in an hour)
•
Dollar Tree – Little Rock, AR – Armed Robbery
•
Gas Station – Newburgh, NY – Armed Robbery
•
Gas Station – Weymouth, MA – Armed Robbery
•
Liquor Store – Mt Pleasant, MI – Armed Robbery
•
Pharmacy – New Orleans, LA – Armed Robbery (suspect
shot/killed)
•
Restaurant – Glen Ellyn, IL – Armed Robbery (KFC)
•
7-Eleven – Springfield, VA – Robbery
•
7-Eleven – Aurora, IL – Armed Robbery
|
Daily Totals:
• 17
robberies
•
3 burglaries
•
2 shootings
•
2 killings |
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Featured Jobs
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Virginia
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JOB TITLE |
COMPANY |
CITY/STATE |
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District Manager AP |
Abercrombie & Fitch |
San Francisco, CA |
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Trade Area Senior AP
Manager |
Bloomingdale's |
San Francisco, CA |
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Safety and LP Manager |
Chewy |
Dayton, OH |
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Safety Manager |
Fresh Mark |
Canton, OH |
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AP Specialist |
Home Depot |
Coon Rapids, MN |
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AP Specialist |
Home Depot |
Idaho Falls, ID |
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AP Specialist |
Home Depot |
Ocala, FL |
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AP Specialist |
Home Depot |
Woodbury, MN |
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AP Manager |
Kmart |
McKinleyville, CA |
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LP Supervisor |
Kohl's |
West Dundee, IL |
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DC LP Supervisor |
Marshalls |
Philadelphia, PA |
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Director LP Regional |
Ross Stores |
Seattle, WA |
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Security Strategy &
Planning Program Manager |
Starbucks |
Seattle, WA |
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ETL Assets Protection |
Target |
Napa, CA |
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District LP Manager |
TJ Maxx |
Fairfield, CA |
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Project Manager LP |
ULTA Beauty |
Bolingbrook, IL |
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Manager AP |
WalMart |
Sharon Springs, NY |
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AP ASM |
Walmart |
Gastonia, NC |
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AP ASM |
Walmart |
Denver, NC |
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AP ASM |
Walmart |
Grand Prairie, TX |
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AP ASM |
Walmart |
Greece, MI |
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LP Manager - Supply
Chain |
Williams-Sonoma, Inc. |
Olive Branch, MS |
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Regional LP Manager -
Supply Chain |
Williams-Sonoma, Inc. |
South Brunswick, NJ |
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Corporate Senior
Manager, Risk Management |
Xanterra Travel
Collection |
Greenwood Village, CO |
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