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Q&A with Dara Riordan,
President of FaceFirst
Employers
must comply with several new and existing workplace violence laws in 2024. How
do you think facial recognition technology can help them protect employees?
Retailers need proactive tools that make stores safer for employees and
customers. California's new law requires employers to have a workplace
violence notification system. It also requires employers to investigate and
track all threats of violence, including those made on social media.
A FaceFirst client recently received a social media threat of gun violence
posted by an unknown individual. Using FaceFirst's investigation tools and a
social media image, the retailer formed a threat profile for the man in less
than two hours. He had a record of violent crimes against another retailer.
FaceFirst match events provided investigators with the precise locations, dates,
and times of the man's recent store visits. They reviewed his visits and
confirmed he'd had a verbal altercation with an employee. They enrolled the man
in their FaceFirst system. When he entered one of the retailer's stores eight
days later, FaceFirst matched his face and sent an immediate notification: "Do
not approach-call 9-1-1." The man was arrested without incident, though an
illegal firearm was found in his car. Authorities issued a chainwide restraining
order, and the man has not returned to any of the retailer's stores since.
What are retail
executives who use facial recognition technology in their stores telling others
about their experiences?
FaceFirst's rapid adoption has been driven by retailers making store safety
their top priority. Here's a recent quote from a top 10 retailer: "Before
FaceFirst, we had no way to take real-time action during life safety events. We
had no true visibility about where, when, and how many times repeat offenders
were in our stores. Now, FaceFirst is the cornerstone of our store safety and
asset protection program. I don't know of a better tool that helps us be more
proactive and mitigate threats in our stores. This technology has advanced
so much, and you're going to be way behind the curve without it."
FaceFirst's face matching technology alerts instantly when known threats enter.
Our real-time notifications help you keep your valued employees and customers
safer. Face matching software lets our clients know who their biggest
recidivists are. They can quickly identify ORC rings and build cases to shut
them down. Our technology can do in minutes what would take humans days or
weeks-if at all-using standard CCTV. FaceFirst lets retailers narrow their scope
for efficient threat management.
Based in Austin, Texas, FaceFirst is a global leader in fast, accurate, and
scalable face matching systems with high levels of security, privacy, and
accountability. Learn more at
facefirst.com.
![](http://d-ddaily.com/images/FaceFirstLogo-Horizontal-Coloraugust2023.png)
A preview of NRF 2024: Retail’s Big Show
Retail Gets Real
episode 330: NRF gets ready for the biggest event of the year
Tens
of thousands of retailers of all kinds are getting ready to come together for
NRF 2024: Retail’s Big Show, Jan. 14-16 in New York City’s Javits Center,
and this year’s event will be better than ever. On this episode of NRF’s
Retail Gets Real podcast, we speak with Eric Olson, VP of education at NRF,
and Susan Newman, SVP of events at NRF, about what to expect at the show this
year, from can’t-miss sessions to new and immersive experiences to the latest
technology on display.
Not only will attendees hear from the biggest changemakers —
19 keynote sessions, the most
ever at an NRF show, feature big names from Martha Stewart and Drew Barrymore to
Magic Johnson and Marc Benioff — they’ll also have a choice of even more
programming across 11 stages.
There’s more than 300,000
square feet of Expo space with over 1,000 exhibitors; the NRF Innovation
Lab, featuring future-forward tech that’s new to market; the Startup Hub with
the newest, most promising companies; and an expanded Foodservice Innovation
Zone with immersive activations that drop you in the middle of real-world
demonstrations of the newest food and beverage technology.
Newman
says it’s key to prepare your days at the show in advance. She recommends
attendees download the app and use it to plan ahead: “Looking at the sessions,
figuring out where you want to be, when. Also, picking which technologies you're
curious about, what companies you want to go see, and mapping that out.”
Listen to
the full episode to hear more about what attendees can expect to see, hear and
do at the event. If you haven’t booked your pass yet, there’s still time to
register and attend NRF 2024: Retail’s Big Show.
![](http://d-ddaily.com/images/TalkLP%20NYC%202023%20Graphics%203%20REV%209.png)
The U.S. Crime Surge
The Retail Impact
America's 'Coast-to-Coast' ORC Scourge Demands
Federal Action
State
and local governments have taken some action, but Congress needs to step up
Organized crime blamed for scourge of shoplifting, smash-and-grab flash mobs
Critics fault soft-on-crime
liberal leaders, demand federal action
Rampant shoplifting and organized retail theft, often
unchecked by local governments
and allowed to grow into a multibillion-dollar industry, have major
retailers turning to Washington for help. Legislation to resolve the problem has
yet to turn the tide of the shoplifting scourge.
Congress is considering ways
to combat organized theft, which is eating into retailers’ bottom lines
and causing headaches for shoppers, who increasingly find everyday items locked
behind glass. The problem is
coast to coast.
“From our perspective, things are not really changing.
We’ve seen [organized retail
crime] cases continue to grow not only in volume and velocity but in size and
scope, year over year,”
Scott Glenn, vice president
for asset protection at Home Depot, told The Washington Times.
Republican lawmakers say
liberal elected leaders and prosecutors encourage lawlessness with
lenient criminal justice policies.
California Gov. Gavin Newsom,
a Democrat, responded to smash-and-grab thefts in 2021 by calling for
stiffer prosecutions and more state funding to target the problem.
Florida Gov. Ron DeSantis, a
Republican presidential candidate, signed a bill last year that created
second-degree and third-degree felony crimes for people who commit repeated
thefts within a short period.
Retailers are lobbying Congress to pass the
Combating Organized Retail Crime Act, establishing the
Organized Retail Crime Coordination Center through the Department of Homeland
Security. The center would coordinate federal efforts, establish relationships
with state and local law enforcement and set up a secure system to share data
and spot trends.
washingtontimes.com
DAs Nationwide Continue to Ramp Up Fight Against
Retail Theft
New Placer County, Calif. initiative aims to crack down on retail theft
New signs
available for businesses county-wide promote the Placer County District
Attorney's recently formed Retail Theft Vertical Prosecution Program.
A new campaign by the Placer County District Attorney’s Office hopes to combat
retail theft by raising
awareness of a county-wide initiative designed to catch and prosecute thieves.
![](http://d-ddaily.com/images/1-4-24kcra.PNG)
Placer County District Attorney Morgan Gire unveiled new posters Wednesday that
he said businesses can put in their windows. The posters read, in part: “This
business is protected by Placer County’s retail theft initiative.”
“They are absolutely designed for the would-be thief to know, walking into a
business in Placer County, that we won’t stand for it, that
they
will get reported, suspects will be arrested, and they will be prosecuted,”
Gire said.
Gire said the signs promote his office’s recently formed Retail Theft Vertical
Prosecution Program. Created in October 2023 through $2 million in state grant
funding, the program consists of a group of three people – a deputy district
attorney, a district attorney investigator and a crime analyst – who are
dedicated to investigating retail theft crimes.
“To have a dedicated team
start to finish increases, one: efficiency,” Gire said. “It really allows
the attorney, the investigator, the crime analyst to know the cases inside and
out. And it allows those same people to know sort of the organized retail
networks that are operating within our county and outside of our county so that
we can try and cast as wide a
net as possible to catch thieves that come into our county.”
kcra.com
The 'Dark Shadow' of Shoplifting Continues to
Plague Los Angeles
To solve
the problem, the city must return to the mindset that 'stealing is a crime!'
Op-Ed: Shoplifting Hurts Everyone
A dark shadow looms
over Los Angeles as rampant, shameless shoplifting plagues local businesses,
leaving a trail of demoralization in its wake.
Research by
Richard C. Hollinger, a criminology professor at the University of Florida,
highlights the
correlation between
shoplifting and small-business closures.
According to his findings, businesses in areas with higher rates of shoplifting
are more likely to shut down, unable to absorb the financial blows of theft and
the subsequent need to invest in security measures.
Moreover,
the psychological toll
on business owners cannot be overstated.
A study published in the Journal of Business and Psychology found that the fear
of crime significantly affects business owners’ well-being and job satisfaction.
Constantly worrying
about theft undermines
their passion for entrepreneurship and erodes the sense of community that
thriving local businesses often foster.
Officers are caught in a perpetual game of cat and mouse, facing demoralization
as they witness a continuous cycle of arrests followed by
swift releases due to lax prosecution.
Academic insights from the Police Executive Research Forum underscore the
strain on police
resources caused by organized retail crime.
The rampant shoplifting epidemic in Los Angeles is not just
a concern for business
owners trying to make
ends meet.
It reverberates through
the entire community,
impacting customers who face higher prices and diminished services and police
officers struggling to maintain order amidst the rising tide of organized retail
crime.
To address this issue,
a collaborative effort
is required – one that involves policymakers, law enforcement agencies, and the
community at large working
together to find comprehensive solutions that safeguard the economic vitality
and social fabric of Los Angeles. But most importantly, it involves a
radical shift in mindset – stealing is a crime!
labusinessjournal.com
Stockton, CA: Lawmaker releases referendum targeting parts of Prop 47
A
state lawmaker from Stockton released a new referendum aimed at tackling retail
theft. "I've seen it done in my hometown of Stockton. Enough is enough. For us,
it's all hands on deck. We need to do something. We should have done it
yesterday, but we're on it today," said Democratic Assemblymember Carlos
Villapudua (D-Stockton). The lawmaker said the video of a man going through
shelves of tobacco products, tossing items into a trash can before being grabbed
by a 7-Eleven employee and taken to the ground led him to say enough is enough.
"It went viral. A person coming in and stealing and getting hurt. We don't want
that to happen," said Villapudua. Villapudua is introducing a referendum aimed
at addressing concerns related to Prop 47. "This is not a Republican or
Democratic issue. This is a statewide national issue that we are trying to
solve, and I don't have all the answers. What we turned in today was basically a
spot bill to get this ball rolling," said Villapudua. A graphic he released said
the referendum will revise the $950 property value threshold for misdemeanor,
saying it has fueled a market of petty and repeat offenses with zero-to-low
accountability. He said it will also support diversion programs for likely
offenders. "We're addressing the root of problems not just putting people away.
We're addressing the root of problems," said Villapudua.
abc10.com
NYC 'Significantly Curbed Crime in 2023'
NYC Mayor
Adams says NYC remains the 'safest big city in America'
Mayor Adams, NYPD say gun seizures in 2023 curbed shootings, murders, other NYC
violent crime
New
York remains the “safest big city in America,” Mayor Adams crowed
Wednesday as he and the NYPD said efforts to get guns off the street and enforce
quality of life significantly curbed crime in 2023.
Murders fell by 11.9%,
to 386 reported in 2023 compared to 438 in 2022, police data shows. When 2023 is
compared to 2022, rapes were down 10.5%,
robberies were down 3.1%,
grand larceny thefts were down 2.5% and burglaries were down 13.1%,
the city’s crime data shows.
The number of shooting victims
on city streets — who are counted separately from the underlying crimes that led
them to be shot — in 2023
declined by 27%, to 1,150 from the 1,566 shooting victims reported in
2022.
Adams said the data shows
police are bringing order to city streets. “The results are clear — crime
is down, jobs are up, tourism is back,” Adams said at a One Police Plaza news
conference. “But our work is not done. We’re not spiking the ball. We’re not
saying, ‘Mission Accomplished.’
A 15% increase in the number
of stolen cars and a 6% jump in assaults kept the overall crime rate from
dropping further, the data shows. The commissioner said the NYPD’s
continued “efforts to combat gun violence” — which resulted in the
seizure of more than 13,500
guns in the last two years — created “ripple effects” that helped drive
down other felonies.
nydailynews.com
Crime Remains High Compared to Pre-COVID
Benchmarks
Opinion: Dems want you to think crime crisis is over. Here's why they're wrong
After reaching a record-high number of homicides in Democrat-run cities across
the country, 2023 experienced
about 13% fewer than the previous year. ABC News framed the statistic
around public polling that shows Americans are
deeply concerned with crime. Citing a recent Gallup poll, crime analyst Jeff
Asher told ABC News, "Seventy-something
percent of Americans believe crime is rising this year. And
seventy-something percent of Americans in this case just happen to be wrong."
New York-based journalist Ahmed Baba used the ABC News piece to pretend fears
about crime are unfounded, claiming there’s a "stark disconnect between how a
lot of Americans feel and what’s actually happening. Disinformation is
distorting our perception of reality."
But
crime is high and we aren’t wrong to feel concerned. We’re simply
looking at our cities the way we’re supposed to. Context is key to understanding
crime statistics. We’re seeing
fewer homicides when compared to a historically high number of murders between
2020 and 2022. That detail is important.
Surveys reveal that American concerns about high crime rates persist, primarily
because
current figures remain elevated compared to the pre-COVID era.
During that time, law enforcement was fully funded and had broader operational
latitude. And we can’t forget that in a bid to deflect responsibility for the
crime surge, a consequence of their
defund police strategy, Democrats originally blamed the uptick in criminal
activity to COVID. Therefore,
it is logical to look towards 2018 and 2019 as benchmark years for a more
accurate comparison of crime rates. And the numbers are less impressive
when you do that.
foxnews.com
Another State Grapples with Retail Theft Surge
Fueled By Addiction
'South
Burlington Police data shows a 48% increase in retail theft since 2020'
Vermont: Police, lawmakers look to stop revolving door of retail theft
Retail theft is up across much
of the state, according to the Vermont Retail and Grocers Association.
The group says businesses are reporting several thefts each week and thousands
of dollars in monthly losses. The South Burlington Police are among the
departments on the frontline of responding to the daily onslaught
South
Burlington Police data shows a 48% increase in retail theft since 2020, logging
more than 400 incidents in 2023 alone. Poverty and mental health
are factors, but SBPD Police Chief Shawn Burke says most offenders are stealing
to feed drug addictions.
“They’re somehow exchanging that, whether it’s
selling the product themselves
to make cash to pay cash for drugs or they’re trading that product with drug
traffickers for drugs,” Burke said.
South Burlington Police in November launched a new initiative to crack down on
retail theft. Over 10 days, officers swarmed hotspots like Lowes at the UMall.
Plain-clothed officers in unmarked cars worked closely with employees to
identify shoplifters. It resulted in
17 arrests and 10 charges of
retail theft.
wcax.com
'Sophisticated' Shoplifting a Global Problem
Europe: Supermarket boss says thieves are becoming more ‘sophisticated’ as
losses from shoplifting exceed profits
Shoplifters are fast becoming
the biggest thorn in the side of retailers, with a Dutch supermarket
adding its voice to a global clamor of chains sounding the alarm on spiking
rates in crime.
Retail chain Jumbo is bracing
to take a €100 million ($110 million) hit from shoplifting last year, exceeding
an expected profit of around €80 million ($88 million), the group said
Wednesday during its earnings release, NL Times reported via news agency ANP.
That represents about 1% of
the chain’s turnover for 2023, in what chief executive Ton van Veen
described as “not a healthy situation.” He called for politicians to address a
swelling tide of shoplifting that is gripping major supermarkets amid a cost of
living crisis and technological changes at checkouts.
Van Veen said his supermarket planned to
up the presence of security
guards at its 725 stores while increasing the use of camera surveillance.
fortune.com
San Francisco sees decrease in holiday crime, city leaders say
Compared to
last year, San Francisco leaders say visitors packed places like Union Square
this holiday shopping season and despite more people, car break-ins and retail
theft were down.
Maine's deadliest mass shooting propels homicides to new high in the state
Charlotte, NC councilman proposes task force to combat youth crime
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Retail Rocked by Unexpected CEO Exits in 2023
'42% of all
announced retail CEO exits last year were unplanned or unexpected'
Korn Ferry says retailers had a spike of unplanned CEO exits last year
Is it harder for one person
to have all the skills needed to be CEO? Abrupt exits and a notable boomerang
were among the retail c-suite changes in 2023.
Unexpected
CEO exits at retail companies picked up in the final months of last year
along with a continued trend of women being replaced with men, according to
executive search firm Korn Ferry’s quarterly analysis of job changes.
About
42% of all announced retail CEO exits last year were unplanned or unexpected,
defined so because no successor was named or the departure was filled with a
committee that serves as “the office of the CEO.”
That accelerated at the end of the year as about
64%, or seven of the 11 CEO
exits in the fourth quarter, were unplanned and that was more than three
times the abrupt departures in the last three months of the prior year.
The retail industry’s CEO comings and goings last year
speak to the increasing
complexity of the role, said John Long, Korn Ferry’s North America retail
sector leader based in Dallas.
“It’s getting harder and
harder for one person to have all the skills to be CEO,” Long said.
“That’s why we’re seeing more
chief customer officers and chief operating officers augment the CEO’s
ability to be more focused on critical aspects of the business.”
A local surprise departure included
Matt Furlong from Grapevine-based GameStop and Rosalind Brewer at Walgreens
Boots Alliance.
Among the 47 departing CEOs last year, men also had longer tenures, an average
of 7.7 years for men to 3.7 years for women.
dallasnews.com
Retailers Becoming 'More Tactical' in Return
Strategy
What Retailers Are Doing to Make Returns Less Annoying
Recent data from the National Retail Federation reveals that last year,
shoppers returned 16.5% of
items purchased online and in stores — an increase from the 2019 return
rate. In light of this, retailers are expected to shift their focus from
showrooms to stockrooms, addressing the influx of returned goods.
“We’re
heading for a trillion dollar problem here,” Tom Enright, a retail
analyst at research firm Gartner, told WSJ last month. He said businesses
forfeit about half of their profit margins due to returns, factoring in the
expenses associated with both selling the item and handling the return process.
With that in mind, retailers are getting more tactical about how they approach
returns. The shipping and mailing company Pitney Bowes introduced a returns
drop-off network in collaboration with PackageHub. According to the company, the
network enables cost-free returns without the need for a box or label at
nearly 1,000 locations, and
there are plans for hundreds more to be launched soon across the country.
Then there are retailers who
are looking to do away with returns completely by simply telling customers to
“keep it.” In fact, according to data from returns services firm goTRG,
the adoption of these policies has risen to 59% among retailers, a significant
increase from the 26% reported last year.
Some retailers opt to impose
return charges on customers who are not members of their loyalty program,
while providing free returns for loyal customers. H&M is one such retailer, as
reported by PYMNTS, and this strategy is designed to enhance their loyalty
program.
pymnts.com
NRF: 7 retail industry predictions for 2024
Artificial
intelligence’s influence continues to grow, consumers demand sustainable
actions, and the customer experience remains more important than ever
2024 will be a breakout year for delivery drones
BJ’s kicking off 2024 expansion
TGI Fridays Abruptly Closes 36 Restaurants
Quarterly Results
Walgreens Boots Alliance Q1 U.S. retail pharmacy comp's up 8.1%, sales up 6.4%,
Retail comp's down 5%, sales down 6%, Pharmacy comp's up 13.1%, sales up 10.7%,
sales up 10%
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What's
Small And Round And Makes Lots Of Sound?
The Tick-R-Tape Tag and Super Mini Tape Tag!
The
Tick-R-Tape Tag can be used alone with just the base or secured to the
package with conductive tape or a conductive label, creating additional alarm
capabilities. It can replace wire package wraps and "keepers". When the
merchandise goes through the POS, the associate keeps the tag and leaves the
base and tape on the package to go home with the customer for removal later,
with no damaged packaging. Through testing and research with the LPRC, it has
been established that the customers are not bothered by that and actually feel
better knowing the package had not been opened by others. See the report on our
website, or in the LPRC knowledge Center.
This tag has 6-alarm capability when using 2-pieces of conductive tape and can
self-alarm out the door while activating the EAS pedestals. Its 98 dBl alarm can
be heard throughout the store. The Tick-R-Tape Tag uses our handheld decoder to
deactivate the alarm before removing it from the package. This will prevent
unauthorized detachers from being used. The Tick-R-Tape Tag has unlimited life
due to having a replaceable battery. It is water resistant and cannot be
"jumped". With our new modifications, the Tick-R-Tape Tag can be used with the
new Gen6 SP on large, boxed goods like vacuums.
The
Super Mini Tape Tag can protect most items, with or without using the
conductive tape or label. Prevent shoplifters from taking the product out of the
box and leaving JUST the box! Use the Super Mini Tape Tag to keep all the
components together. It is perfect for small fragrances and electronics.
![](http://d-ddaily.com/images/6-9-23cis.png)
The
Tick-R-Tape Tag can provide up to 630% more available shelf space compared to
keepers and can provide up to 33% more available shelf space compared to small
wire package wraps. Both the Tick-R-Tape Tag and the Super Mini Tape Tag can be
placed anywhere on the package to optimize merchandising and visual appeal.
Reduce shrinkage, increase available shelf space, reduce check-out time by up
to 50%, and reduce labor at the front end.
We may not stop shoplifting in its tracks, we can deter, displace, and slow down
thieves from targeting your stores by using the CIS Tape Tag solutions.
Call 772-287-7999 or visit
www.cisssinc.com for more
information on these and other solutions from CIS Security solutions.
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Immediate Impact of New SEC Cybersecurity Rules
Markets Promptly See Effect of New SEC Cybersecurity Disclosure Rules
On December 18, 2023, prior to the trading session,
VF Corp. issued a press
release disclosing that the company was investigating unauthorized activity on
its computer systems –
and that the intrusion had encrypted some systems and compromised data.
The SEC Cited a Number of Factors that Magnify Cybersecurity Risks for
Investors:
• Increased
digitalization of operations;
• Growth of remote
work;
• Ability of criminals
to monetize cybersecurity incidents;
• Use of digital
payments; and
• Increasing
reliance on third party IT service providers.
As the parent company of numerous iconic apparel brands, such as
The North Face and
Vans, VF Corp. went on to warn that this cyberattack had disrupted its ability
to fulfill e-commerce orders
and could not yet say whether the company’s finances would be affected. With the
last shopping week before Christmas in full swing, investors fled at the opening
bell, pushing VF Corp.’s stock price lower by $1.55 per share, for a loss of
more than 7.78 percent that day.
VF Corp.’s disclosure was
the most recent example of the SEC’s new disclosure rules in action.
Those rules were first proposed in March of 2022, based on the agency’s finding
that “cybersecurity
risks have increased” due to the increase in commerce occurring digitally
as well as other factors.
The push for specific cybersecurity and incident reporting rules arose from the
SEC’s conclusion that – even after more than a decade of agency guidance – the
SEC “continued to believe that investors need information on registrants’
cybersecurity risk management and strategy,
and that uniform, comparable, easy to locate disclosure [would] not emerge
absent new rules.”
lexology.com
The Salary of a Chief Security Officer
The 22nd annual Security and Compliance Compensation report gives industry
professionals insight into what their peers are earning.
As
security hiring trends evolve, it can be difficult to ascertain the average
salary of a chief security officer, even when these metrics are helpful tools
for increasing employee retention and job satisfaction.
The Foushée Group, a leading compensation research company has produced the
Security & Compliance Compensation Survey
annually for the last 22 years. The survey is designed to provide accurate and
timely compensation information on 78 security and compliance positions to
companies whom seek to market price their positions to the national market.
The survey input is not based on self-reporting, rather the survey questionnaire
is sent to human resources (HR) professionals who review the provided job
descriptions and match their jobs to the survey positon descriptions. All data
reported is aligned with the Department of Justice safe harbor guidelines for
reporting compensation information. No individual company data is identifiable;
the data is reported in weighted averages, median, percentile distributions and
other pertinent data. Participating companies range in revenue size from under
500 million to more than 250 billion.
securitymagazine.com
That's a First: Customers Blamed for Company Data
Breach
But it underscores the importance of changing passwords often
Genetic testing giant 23andMe is reportedly turning the blame back on its
customers for its recent data breach
The hackers used previously compromised login credentials to access the data.
Over the past few months,
genetic testing giant 23andMe has been investigating exactly
how the data of
millions of its users was compromised
in a data breach back in October.
Now, after being hit by a
series of class action lawsuits from victims of the breach, the company is
reportedly turning the blame back to the users — telling them
they should have been
more cautious about recycling their login credentials.
"Users negligently
recycled and failed to update their passwords following these past security
incidents, which are
unrelated to 23andMe," the company told a group of victims in a letter initially
reported by TechCrunch. "Therefore, the incident was not a result of
23andMe's alleged failure to maintain reasonable security measures under the
CPRA." The CPRA — otherwise known as the
California Privacy Rights Act — strengthened security measures for consumers
to stop businesses from sharing their personal information.
The
hackers initially got access to around 14,000 accounts
using previously compromised login credentials, but they then used a feature of
23andMe to gain access to almost half of the company's user base, or about
7 million accounts,
the company previously told Business Insider.
businessinsider.com
15 open-source cybersecurity tools you’ll wish you’d known earlier
Seven ways to tackle the ALPHV/BlackCat threat |
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Shipping Speed Isn't As Important to Online
Shoppers As Shipping Cost
Free shipping is more important to shoppers than same-day delivery: Forrester
The costs of
implementing same-day and next-day delivery might not be worth it given the
level of consumer interest in the service.
Amid retailers’ investment in order fulfillment,
some services may be
more worth investing in than others,
according to a Forrester report shared with Retail Dive.
Same-day and next-day
delivery, in particular, are costly
for retailers to implement and are not strongly desired by most shoppers, the
report found.
Three-fourths of U.S. online consumers said free shipping is among the most
important criteria they consider when deciding where to shop online, but only a
fifth of U.S. online consumers cited next-day or same-day delivery as one of the
most critical factors in choosing a retailer from which to buy.
Nearly half
(47%) of respondents
said the option for same-day delivery has no impact at all on which retailer or
brand they’ll buy,
Forrester said. And while grocery seems like a good fit for fast delivery,
nearly half (47%) of U.S. consumers prefer to shop in-store for groceries to
touch and see the products before purchasing them.
retaildive.com
Amazon & Other Internet Platforms Starting to
'Decay'?
From Amazon to Facebook and Google, here's how platforms can 'decay'
If you feel like some important
places on the internet
have been getting worse,
you're not alone.
In 2023, there were
federal lawsuits
accusing Amazon and
Google of exploiting their monopolies;
streaming services
offered
less content for more money; and a site-wide protest on Reddit occurred
after a new policy
threatened what many considered to be identity of the website.
Social media networks are now filled with ads and recommendations for stores and
products you know you never asked for. And then there's whatever is happening at
X, formerly known as Twitter, under Elon Musk.
Tech journalist and science fiction writer Cory Doctorow coined a term to
describe this process:
ens***ification.
Doctorow joined All Things Considered host Ari Shapiro to explain what this term
means, and
why the internet seems
to be on this downward slump.
Read
the transcript here:
npr.org
'Significant' Expansion of TikTok Shop
TikTok Eyes $17.5 Billion Shopping Business on Amazon’s Turf
ByteDance Ltd.’s TikTok
aims to grow the size
of its US e-commerce business tenfold
to as much as $17.5 billion this year, according to people familiar with the
matter, posing a bigger threat to Amazon.com Inc.
TikTok’s ambitious target
sets up a clash not
just with Amazon but also fellow Chinese-owned outfits Temu and Shein,
who’ve been making big strides among younger American shoppers. Unlike its two
rival discounters, TikTok is counting on its social media reach and the appeal
of viral videos to hook buyers.
TikTok was last year
on track to amass
around $20 billion in global gross merchandise value,
with Southeast Asia contributing the bulk of sales through its platform,
Bloomberg News
reported. Now, the company is
seeking to expand sales
in the US and Latin America, where it’s planning to launch the e-commerce
operation in coming
months, two people familiar with the matter said.
bloomberg.com
Chinese version of TikTok makes instant refunds mandatory amid e-commerce
rivalry
Opinion: Beware the ‘advantages’ of online shopping |
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Michigan Attorney General Announces Arrest in $1M Meijer mPerks Theft
LANSING
– Michigan Attorney General Dana Nessel announced today the arrest and
arraignment of Nicholas Mui, 22, of Grand Haven, in connection to the systemic
theft and sale of account access information tied to "mPerks" accounts.
Nicholas Mui obtained login credentials from a separate data breach,
cross-referenced those credentials for access success with the mPerks
infrastructure, and then
sold those login
credentials on the internet for the wrongful use of buyers.
It is not believed that Meijer’s infrastructure was directly breached, but that
this was a case of "credential stuffing," whereby account credentials obtained
in large scale data breaches are batched and sold.
Meijer was alerted to these thefts by consumer complaints to the company in
April and May of 2023. The customers complained of vanishing points on their
accounts, prompting Meijer to contact the Fraud Investigation Section of the
Michigan State Police.
A joint investigation
commenced, comprised of Meijer corporate investigators, the Michigan State
Police Fraud Investigation Section, and the FORCE Team.
In September, a search warrant was executed and over $400,000 in cash and
cryptocurrency were seized in connection to this alleged operation.
Meijer has reinstated the full previous balance of accrued points to affected
customers suffering verified thefts,
at a corporate loss
currently calculated to exceed $1,000,000.
Mui was arraigned in the 59th District Court in Kent County on December 27th on
one count of Conducting a Criminal Enterprise, a 20-year felony, one count of
Use of a Computer to Commit a Crime, a 20-year felony, and seven counts of
Identity Theft, each count a 5-year felony.
michigan.gov
Folsom, CA: Folsom Police arrest 21 people in connection to $17K worth of stolen
retail merchandise
An
organized law enforcement operation in Folsom led to the arrest of 21 people
related to $17K worth of merchandise stolen from various retail stores.
“Shoplifting and organized retail theft continues to be an issue nationwide,”
Folsom Police Department said in a social media post. “Locally, Folsom Police
Department took 159 reports of retail theft in December 2023 alone.” In response
to what police call a rise in crime, Folsom PD collaborated with California
Highway Patrol (CHP) to set up four “retail theft blitz operations” throughout
December that targeted retail businesses within the city. The operations
reportedly resulted in the apprehension of 21 individuals involved in retail
theft and the recovery of over $17,000 worth of stolen retail merchandise.
fox40.com
Stamford, CT: Audacious Fur Store Robbery in Broad Daylight
An estimated $80,000 worth of merchandise was seized by three audacious robbers
who struck the family-owned fur business, Engel’s Furs, in Stamford, CT during
peak business hours on December 27. According to reports from News 12, Dennis
Nanos, the owner of the business, along with his brother Paul Nanos, was taken
by surprise and couldn’t believe his eyes when he realized that the man who rang
the doorbell of the fur shop and entered as if nothing was wrong was not a
regular customer but a robber ready and willing to do anything. Specifically, as
Nanos emphasized, everything happened around 4:30 PM the previous Wednesday, two
days after Christmas. He went to open the door, and soon realized that the man
who came to in did not come with the intention to shop but with significantly
darker motives. He began to behave violently and held the door open to allow his
two accomplices to enter.
thenationalherald.com
Indianapolis, IN: Versace frames worth $7K stolen from north Indy Dr. Tavel
Family Eye Care in 'smash and grab'
A
local business is out of $7,000 worth of designer frames after a "smash and
grab" early Thursday morning. IMPD responded to Dr. Tavel Family Eye Care,
located near North Keystone and East 38th Street, around 3 a.m. Jan. 4. When
police arrived, they found shattered glass on the floor, according to the
report. It was later determined that 17 Versace glasses were stolen. The frames
were valued at $7,050. Kent Iglehart, the general manager, said this is the
latest of multiple burglaries over the last two months. "It's just frustrating
and distracting,” Iglehart said. “This is not what we want to be doing.”
According to police reports, on Nov. 24 someone stole $3,600 worth of
eyeglasses. That same day someone made off with $5,700 in frames. On the morning
of Dec. 6, nearly $7,300 in designer frames were stolen before a thief stole
$2,000 dollars in frames later that same day. Despite the series of thefts,
Iglehart said they have no intention of closing shop.
wthr.com
Roseburg, OR: ATF offers $3k reward after multiple guns stolen from Bi-Mart
The ATF is offering a $3,000 reward for information that leads to an arrest
after several guns were stolen from Bi-Mart in Roseburg Oregon. The Roseburg
Police Department says the robbery happened on Dec. 11 where store security
video showed one person leaving the building with the guns. “These firearms are
most likely still in the area,” said ATF Seattle Field Division Special Agent in
Charge Jonathan E. Blais. “The sooner these firearms are recovered and the
burglar or burglars brought to justice the sager the community will be.”
kiro7.com
Washington, DC: Are street vendors selling stolen goods in DC
During FOX 5's Wednesday night broadcast, we showed you the bare shelves at a
CVS in Northwest D.C.'s Columbia Heights neighborhood. While outside, a nearby
street vendor was selling detergent he said was sourced from a "flea market."
FOX 5 raised the issue of vendors selling potentially stolen goods on Thursday
with Mayor Muriel Bowser. She pointed the finger at the D.C. Council for
decriminalizing street vending. Council Chair Phil Mendelson pushed back against
the mayor's comments via X. He posted that it's still illegal to sell stolen
items, and it's up to D.C. police to enforce the law. The police union weighed
in on that post, telling FOX 5 that the council chair's comment "shows he has a
very limited understanding of the unintended consequences of his misguided
legislation." "Phil Mendelson voted for and passed The Street Vendor Advancement
Act of 2023, which decriminalized illegal street vending and prohibited MPD from
engaging in street vending investigations and enforcement," said Gregg
Pemberton, the D.C. Police Union Chairman.
FOX 5 reached out to Mendelson, but we haven't heard back.
fox5dc.com
Columbus, OH: Sneaker store broken into, $4,000 worth of merchandise was stolen
Stratford, ON, Canada: Police seek suspects in $100K Jewelry store Smash and
Grab at Stratford Mall
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Shootings & Deaths
Montgomery, AL: 1 killed, 1 injured in domestic shooting in Eastchase area
Montgomery police confirm there was a fatal shooting in the Eastchase area
Thursday afternoon. A police spokeswoman said it happened in the 6800 block of
Eastchase Parkway shortly before 3 p.m. WSFA 12 News crews found the scene in
the Juicy Crab parking lot. Maj. Saba Coleman said a man was pronounced dead at
the scene. She said they found another man with a non-life-threatening gunshot
at a local hospital.
Coleman said charges may be pending against the injured man.
wsfa.com
Fredericksburg, TX: Update: Police arrest man they believed shot and killed a
convenience store customer
The Fredericksburg Police Department said it arrested one person Wednesday night
in connection to an aggravated robbery on late Tuesday. One person died at a
convenience store in the 1000 block of South State Highway 16. Officers
responded to a call at 11:47 p.m. regarding a person who was shot. At the scene,
police found a man, later identified as 48-year-old Arthur Cortez, outside the
store with a gunshot wound. Officers performed first aid, but Cortez was later
pronounced dead, according to FPD. In a post on Facebook around 2:30 a.m.
Thursday morning, FPD said detectives received tips that led to the positive
identification and whereabouts of the suspect. They obtained a search warrant
and arrest warrant for the man who was staying at a local motel. Around 11:46
p.m. on Wednesday, FPD took 21-year-old Awes Singko Rapet into custody. He is
charged with Capital Murder. He is being held in the Gillespie County Jail. A
clerk at the store told police a man — later identified as Rapet — entered the
store, went to the back to put on a white skull mask, and returned to the front
before firing a gun.
kxan.com
Duncan, SC: Update: Suspect in fatal shooting at Dollar General arrested in Ohio
A man suspected of fatally shooting another inside a Dollar General in Duncan
has been arrested in Ohio. According to the Spartanburg County Sheriff’s Office,
Ladarius Jquan Harris, 27, of Spartanburg was arrested Thursday by a SWAT Team
in Ohio after a brief standoff. On Wednesday, Dec. 27, Harris is believed to
have shot Danny Ray Crisp, 50, of Spartanburg inside of a Dollar General in
Duncan. Crisp died a few days later at the hospital. According to the sheriff’s
office, prior to the incident the two men had been in a disagreement where shots
were fired, but not reported. The sheriff’s office said surveillance video from
Dollar General of the day of the shooting shows Crisp arm himself with a mallet
and follow Harris around the store. The video also reportedly shows Crisp
motioning for his wife and daughter to exit the store, then raising the mallet
and heading towards the aisle Harris was on. Store cameras did not capture the
shooting, but based on the video, investigators and solicitors believe the
shooting was in self defense. However, the sheriff’s office said based on
Harris’ criminal history, he appeared to have violated two weapons offenses.
wnct.com
Chicago, IL: C-Store Owner Fires Back As Thieves Robbed Her Store a Second Time
in 4 Days
Early this morning in Chicago’s Woodlawn neighborhood, a dramatic encounter
unfolded at V’s Convenience Store located at 460 East 61st Street. Three male
suspects shattered the store’s front door window around 4:35 a.m., initiating a
burglary. Vanessa Harris, the 40-year-old store owner, arrived on the scene as
the suspects were taking merchandise. Confronted by one of the burglars who
fired a gun at her, Harris, a licensed concealed carry holder, responded by
shooting back. Fortunately, Harris was not injured, and it remains unclear if
any of the suspects were hit. Harris recounted the ordeal, saying, “I was kinda
nervous, thinking like, ‘are they going to shoot again?’ But then I realized he
did it as a scare shot, and they ran off at the store. I just fired back and two
more ran out on foot.”
usacarry.com
Charlotte, NC: 1 charged after shots fired into Mecklenburg Co. ABC liquor store
A
report states two rounds went through the front door frame of the ABC Store.
Robberies,
Incidents & Thefts
Philadelphia, PA: Drive-thru robberies: McDonald's employee describes being
robbed at gunpoint
A drive-thru employee who was robbed at gunpoint while working at a McDonald's
in the Torresdale section of Philadelphia spoke with Action News about the
harrowing ordeal. "I'm scarred by it, it was terrifying," said Ashley Gayton,
who was working at the drive-thru window on December 29. During the lunch rush,
a Toyota Corolla pulled up to the window, and a man ran up to her with a gun.
"He was pointing it at my head. He said 'Give me the money', and I said 'Okay,
just please put the gun down,'" Gayton said. "He put the gun down a little bit
and I just jumped away from the window and slammed it shut."
Her bravery meant the
duo got away with nothing. After they drove off she continued helping
customers before reality set in. "I walked up front, told my manager what
happened, and I walked outside and cried," Gayton said.
The same pair is suspected of
robbing a Dunkin' drive-thru on Whitaker Avenue about an hour later.
Police also believe the same
pair hit another McDonald's drive-thru on Adams Avenue in Northeast Philadelphia
10 days earlier.
6abc.com
Turlock, CA: Police arrest Stockton man in connection to ATM card skimmer
A detective with the Turlock Police Department received a notification from an
allied agency regarding a suspect who allegedly installed a card-skimming device
in an ATM, police said. The detective used a license plate reader to locate a
suspect vehicle in the drive-thru of the Westamerica Bank on Geer Road,
authorities said.
abc10.com
Man’s Bold Theft Of Limited-Edition Stanley Cups At Starbucks
A
daring theft occurred at a Target store’s Starbucks stall, where a man made a
bold move to steal a box of limited-edition Stanley Cups. The incident, captured
on camera, shows the man leaping over the counter and swiftly making off with
the valuable items. Despite attempts by bystanders and potentially store
security to intervene, the thief managed to abscond with one of the coveted
40-ounce Stanley tumblers.
tmz.com
Los Angeles, CA: 2 indicted for $8.5 million Airbnb, Vrbo scam that defrauded
thousands
Memphis, TN: UPS Truck ransacked by thieves at business
Cleveland, TN: Store employee arrested for allegedly stealing $97k+ in lottery
tickets
Lehigh Acres, FL: Former manager accused of stealing nearly $8K from c-store
Alamance County, NC: Dollar General employee, accomplice charged with stealing
$800 of merchandise from store
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•
C-Store- San Antonio,
TX – Robbery
•
C-Store – Hollister,
CA – Armed Robbery
•
C-Store- Chicago, IL –
Burglary/ shots fired
•
C-Store – Tulare, CA –
Armed Robbery
•
C-Store – Houston, TX
– Armed Robbery
•
Cellphone – Memphis,
TN – Armed Robbery
•
Dollar – Baton Rouge,
LA – Robbery
•
Eyewear –
Indianapolis, IN - Burglary
•
Gas Station – Chicago,
IL – Armed Robbery
•
Grocery – Thief River
Falls, MN – Robbery
•
Guns – Leesburg, VA –
Burglary
•
Liquor – Huntsville,
AL - Robbery
•
Pharmacy – Moulton, AL
- Burglary
•
Restaurant – Petaluma,
CA – Burglary
•
Restaurant – American
Canyon, CA – Burglary
•
Restaurant –
Philadelphia, PA – Armed Robbery / McDonalds
•
Restaurant –
Philadelphia, PA – Armed Robbery /Dunkin
•
Restaurant – Arlington
Heights, IL - Robbery / Dunkin
•
Shoes – Columbus, OH –
Burglary
•
Tobacco – Amarillo, TX
– Armed Robbery
•
Tobacco – Parsons, KS
– Burglary
•
Vape – Leonardtown, MD
– Robbery
•
Walmart – Clarkson, WA
- Burglary
Daily Totals:
• 14 robberies
• 9 burglaries
• 1 shooting
• 0 killed |
![](http://d-ddaily.com/images/1-5-24map.PNG)
Click map to enlarge
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Featured Job Spotlights
An Industry Obligation - Staffing
'Best in Class' Teams
Every one has a role to play in
building an industry.
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Colleagues - Your Industry - Build
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Loss Prevention Manager (House of Sport)
Boston, MA - posted
October 10
As a Loss Prevention Manager, you will support the Store Leadership team in
achieving company objectives by managing all Loss Prevention programs and
policies within the store. This key role will have the tremendous responsibility
of keeping our associates, customers and our store safe...
![](http://d-ddaily.com/images/BASHAS%20LOGO_2023fffff.png)
District Asset Protection Partner
Tucson and Chandler/Phoenix
Area - posted
September 27
The Asset Protection (AP) Partner is a strong communicator, advisor,
investigator, and compliance partner. This role is responsible for asset
protection program execution at all levels and implementing methods to prevent,
and control losses, in support of protecting company assets. This role
collaborates with store teams, Human Resources, Supply Chain, and District
Management...
![](http://d-ddaily.com/images/osjL%20WEB%20logo%20square.png)
Asset Protection Specialist
Newburgh, NY - posted
September 25
The Asset Protection Specialist role at Ocean State Job Lot is responsible for
protecting company assets and monitoring store activities to reduce property or
financial losses. This role partners closely with store leadership and the Human
Resources team, when applicable, to investigate known or suspected internal
theft, external theft, and vendor fraud...
![](http://d-ddaily.com/images/Brookfield_Logo2023.PNG)
Security Director
Chicago, IL - posted
September 7
Reporting to the VP of Corporate Security, the Director of Corporate Security is
a professional security practitioner that acts as an advisor/consultant to the
assigned Property Management Group. Responsibilities include monitoring security
vendors' performance, evaluating for contract compliance, and serving as a
program quality control manager...
![](http://d-ddaily.com/images/Safeway%20logo.png)
District Asset Protection Manager
Washington, DC - posted
August 31
The MidAtlantic Division has an opening for a District Asset Protection Manager
in Northern Virginia. This person will support Fairfax, Arlington, and Loudoun
counties. This is a salary role with up to 70% travel within the assigned
district. District Asset Protection Manager will provide positive/proactive
leadership, and instruction in the area of Security/Asset Protection...
![](http://d-ddaily.com/images/Duluth-Trading-Company-Logo2023.png)
Occupational Health & Safety Manager
Mount Horeb, WI - posted
July 27
This role is responsible for examining the workplace for environmental or
physical factors that could affect employee or guest health, safety, comfort,
and performance. This role is also responsible for reducing the frequency and
severity of accidents. To be successful in the role, you will need to work
closely with management, employees, and relevant regulatory bodies...
![](http://d-ddaily.com/images/Southeastern_Grocers_no_banners2023.png)
Region Asset Protection Manager
Jacksonville, FL - posted
October 24
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups' response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
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Regional AP Mgr - South FL Market - Bilingual required
Miami, FL - posted
August 8
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups' response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
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Networking has always been a key to career development and finding that next
job. However, if you're not careful it can also limit you, eliminate you and
even work against you. If your network is comprised of executives doing exactly
what you do, then you may have competition and may even find some working
against you. You've got to broaden and expand your network outside your
immediate group and establish relationships outside your company and your
professional circle. Remembering that quantity is no substitute for quality and,
as in any mutually beneficial relationship, what you bring to the table for them
is as important as what they bring to the table for you.
Just a Thought, Gus
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