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December 22, 2011 SUBSCRIBE

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Lou Francavilla was promoted to Zone Loss Prevention Director for Canada and the Western U.S. for The Children’s Place. Before his promotion, Lou worked at The Children’s Place for almost six years as the Regional Loss Prevention Manager. Prior to working at The Children’s Place, Lou worked at the Home Depot for eight years where he fulfilled the roles of Loss Prevention Supervisor, District Loss Prevention Manager, Regional Loss Prevention Manager, and Six Sigma Project Leader.

Military Veterans Moving Up:
Joy Baucom was promoted to Regional Asset Protection Manager for Walmart. Prior to joining Walmart, Joy proudly served her country for five years in the United States Army. Her military tour included assignments in Iraq and Germany. Joy’s career with Walmart began in 2008 as a Market Asset Protection Manager. She has successfully managed the asset protection responsibilities for Market 110 in Miami, Florida prior to her promotion to Regional Asset Protection Manager. Joy earned her Master's degree in business administration.

The Dark Side of E-Receipts The Retail Equation suggests there’s a dark side to this fast-growing trend that could have serious fraud and loss prevention consequences. In short, e-receipts are easy to transmit, easy to alter, susceptible to cloning and forgery and hard to permanently delete once saved to storage media -- making established LP practices focused on physical receipts obsolete. For years, paper receipts have been vulnerable to fraud. Now, Tom Rittman, vice president of Marketing for The Retail Equation, maintains e-receipts could potentially worsen problems. (Source

A few low-end soft-lines retailers are reporting double digit drops in sales this week
Causing some to hold back signing new capital investments until after the holiday season shows itself completely.

25% of adults have not started their holiday shopping yet according to Consumer Reports Holiday Poll, up from 17% last year. The final week before Christmas, which includes four of the top 10 holiday shopping days, can account for up to 20 percent of sales for the season (Source

For Your Info: The majority of the assets of were acquired in September for $15.8 million by Barnes & Noble Inc. (Source

Many experts agree, the monitoring and auditing of IT security has to remain outside the IT department. to make sure those with access, the "priviledged insiders" in the IT world don't become the biggest threats. The case for Loss Prevention, long term, to take over these responsibilities and therefore possibly evolve into true CSO's in the retail community is there. The issue is the educational, experience, and performance levels have to warrant such a consideration. This article talks to the need to separate the responsibilities and clearly states that most organizations "don't have a firm enough grip on the access these inside users have." The potential threat is significant for every company. (Source

A Loews Theater found negligent in shooting death Pittsburgh Loews movie theater found negligent for faulty security but not the cause of death of man shot and killed in altercation following viewing of "Get Rich or Die Tryin". Plaintiffs' attorney argued that defendants were negligent in failing to provide adequate security and failing to take adequate security measures despite knowledge of prior violent and criminal incidents at and around the premises. Moreover, the defendants knew, or should have known, that violent incidents occurred not only at this theater and its surrounding areas, but also at theaters in other cities during screenings of this same movie, "Get Rich or Die Tryin". These theories were supported by the Flowers' security expert, who said that the subject theater was located in a high crime area. Defense counsel maintained that Loews had retained West Homestead Police Officer Charles Rozzo to provide security at the theater on the date of the incident. After only 35 minutes of deliberations the jury came back with a verdict finding the movie theater negligent but that that negligence did not cause the harm done to Flowers. (Source

Feds: More than $4M counterfeit goods seized in LA in operation Holiday Hoax International holiday season crackdown on counterfeit goods in LA in this six-week global enforcement effort which was headed by ICE's Homeland Security Investigations, with the assistance of U.S. Customs and Border Protection, the U.S. Postal Inspection Service and the Consumer Product Safety Commission. Thirty-three people were arrested — 30 arrests in the United States and three in South Korea — and charged with counterfeit-goods trafficking, the authorities said. "They’re keeping up with the times," said John Morton, the director of United States Immigration and Customs Enforcement, which plans to announce Thursday that recently it has seized about 327,000 counterfeit items worth about $77 million in the United States, along with some merchandise from Mexico. The number of seizures of counterfeit goods rose 34 percent in 2010 from 2009, to about 19,960. (A big operation includes several seizures — this one, called Operation Holiday Hoax II, included 170 seizures.) (Source

Wal-Mart pulls formula after baby dies in Missouri Wal-Mart has pulled a batch of powdered infant formula from more than 3,000 of its stores nationwide after a newborn Missouri boy who was fed the formula died from what preliminary tests indicate was a rare bacterial infection. (Source Associated Press)

Once again violent shoplifting incidents are appearing all over the country
From LP agents being pepper sprayed to police in high-speed chases, incidents are numerous this time of year. Be careful out there.

Two employees of the Victoria's Secret store at Palisades Center mall in Clarkstown, NY have been arrested in connection with the theft of $58,000 worth of merchandise and a third employee is being sought. (Source

Preventing an Occupy Wall-Street shut down of a port would cost $1.5M for the hundreds of police officers (Source Associated Press)

Off The Beaten Path but maybe on a computer near you:
Will Korea's Kim Jong Un be for cyberwarfare what his dad was for nukes?
Twenty-something Kim, made a four star general by his dad with no military experience and with only two years of grooming, may deliberately act aggressively to quash even the thought of an "Arab Spring" type of rebellion, to consolidate his power and establish a reputation throughout the world that he will be just as unpredictable and threatening as his father. (Source

Bed Bath & Beyond Q3 reports same store sales up 4.1% with revenue up 6.8%




Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in December

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team



Richard C. Hollinger, PhD



Know about an event we should feature here?
Let us know.

101st Annual
Convention & EXPO
Jan. 15 - 18, 2012

2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA



Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center






Warehouse thefts quickly turn in to ORC arrests Fountain, Colorado – In October 2011, the Loss Prevention Department’s ORC team at King Soopers, a Denver based grocery division operated by The Kroger Co., initiated an ORC investigation at their Fountain, Colorado, warehouse. The warehouse and product is owned by King Soopers, but is operated by a 3rd party logistic company. The ORC team became aware of over $200,000 in losses at the company’s warehouse. Partnering with Fountain Police Department and Pueblo Police Department Narcotics Unit, nine (9) search warrants were executed. The investigation revealed 2 warehouse employees, and others, devised a scheme to steal high valued ORC products from the warehouse and sell over $200,000 of these products online. It was discovered the group established an eBay account to fence these products. EBay’s PROACT team was instrumental in working with law enforcement and ORC investigators and provided a detailed report of the group’s online activity. To date, 3 individuals, Robert Manzanares, Nicholas Rodriguez and Joseph Martinez, have been arrested for the theft which so far is valued in excess of $500,000. The investigation continues and additional arrests are expected. (source  Contributor Denny Dansak, Corporate Manager, Organized Retail Crime, The Kroger Co.

ORC is a world wide problem and even happens in New Zealand Organised gangs of shoplifters are using aggressive tactics to steal trolley loads of high-priced goods to order, police say. Groups of up to six men and women were entering stores and filling shopping trolleys with expensive products such as meat, alcohol, electrical goods and clothing. "We believe they are stealing to order,'' said Hastings Senior Sergeant Stuart Fleming. They are a particular echelon, groups of male and female offenders, who are using this highly organized approach to it. "Groups between three and five or six, with vehicles, target the items they are interested in and are able to dispose of pretty readily." This type of shoplifting is on the increase and people targeting shops like this is getting more prolific. (Source

Coordinated shoplifting rings target Wilmington, NC, stores Organized shoplifting is fast becoming retail's biggest enemy and Wilmington, NC is seeing it as well with a recent case where a shoplifting ring was hitting retail stores from Home Depot to Victoria's Secret. (Source

Small ORC female group busted at Naples, FL, Mall "There is small time shoplifting, (but) it’s the (organized retail crime) that really cleans your clock as far as theft," said Ron Worley, JCPenney’s Naples store manager. Two women are alleged to have stolen about $550 of clothing from department store JCPenney and police found another $1,500 in both women's vehicles parked at the mall. (Source


Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening




Manager, Business Continuity Winn-Dixie Jacksonville, FL Winn-Dixie

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing


Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue
Asset Protection Mgr Saks Fifth Avenue Beverly Hills, CA Saks Fifth Avenue
Asset Protection Mgr Saks Fifth Avenue New York, NY Saks Fifth Avenue
Asset Protection Mgr Saks Fifth Avenue Huntington, NY Saks Fifth Avenue
Asset Protection Mgr Saks Fifth Avenue Phoenix, AZ Saks Fifth Avenue

Regional LP Mgr- East Region

Kmart Greenbelt, MD Sears Holdings Corp.

Loss Prevention Mgr

Kmart Gainesville, FL Sears Holdings Corp.

Loss Prevention Mgr

Sears Las Vegas, NV Sears Holdings Corp.

Loss Prevention Mgr

Sears New Brunswick, NJ Sears Holdings Corp.
District LP Mgr Walgreens Detroit, MI Walgreens
Asset Protection Mgr Sam's 6418 Wichita, KS Walmart

&D Daily Thought Challenge Survey 2011

Help our Thought Challenge Committee pick the top three Thought Challenges from 2011.

First Place wins $5,000, Second Place $2,500 and Third Place $1,000.

Click the link below and select your three favorite. One more day to vote if you haven't already.

Results from our readers published tomorrow. Final results from the Thought Challenge Committee to be announced January 2, 2012.


Pep Boys Bolsters New Positions with LPF Scholarships Provided by Vector Security


While the Loss Prevention Foundation (LPF) scholarship program offered by Vector Security has served to provide continuing education opportunities for contemporary loss prevention staffs, the program has recently grown to include preparing a new staff of Margin Control Specialists at one of the largest nationwide auto parts retailers. Recently, Pep Boys announced it would be including the Loss Prevention Qualified (LPQ) program in its educational base for a new position that took former store managers and moved them into margin control specialist positions. Daniel Teller, Pep Boys Asset Protection Director – Controllable Margin, says these positions will allow his company to implement, monitor and review the margin inhibitors within an assigned area by utilizing various exceptions reporting. The Margin Control Specialists will then identify and correct the procedural noncompliance disciplines within their assigned locations and provide associate training to improve the operating procedures that impact profitability. These new positions will work in partnership with their respective Area Director and Asset Protection Manager.

"This is one of those unique opportunities to cross train store managers and associates to better understand the value of preventing losses as a tool to preserve profits in a financial environment where every dollar saved goes right to the bottom line." Michael Grady, Executive Vice President, Vector Security, Inc.

Gene Smith, President of the Loss Prevention Foundation, says this new use for the LPF program indicates the educational materials are multi-faceted. Smith agrees with Grady’s observations; the LPQ training program combines both loss prevention and good business operation educational criteria to help create a well-balanced LP staff member. But in the case of Pep Boys, the coursework allowed them to expand the value of the LPQ, by allowing them to take people from the store management side and help prepare them for a new position that centers on profit preservation.

"Everyone in retail management, no matter their position, is ultimately involved in preserving profits. Our opinion is that the LPQ coursework is perfect for store managers, who are first in line to preserve profits at the individual store level." Gene Smith, President, Loss Prevention Foundation

The Pep Boys staff members who will begin serving in these new positions include the following: Amanda Blair, Charlyne Legudi, Maria Guilfu Neco, Wendy Rosasco, Jerry Sisson and James Nguyen.

Vector’s LPF scholarship program has been in existence since 2009 and awards deserving individuals with LP Qualified and LP Certified program scholarships each year.

Share Your Thoughts

Lou Francavilla
was promoted to Zone Director of Loss Prevention for The Children's Place.
Joy Baucom
was promoted to Regional Asset Protection Manager for Walmart.
LeeRoy Hegwood was named Sr. Corporate Investigator at Coinstar.
Anthony Williams named Regional Asset Protection Manager at Walmart.

Post Your New Job or Promotion! Click Here


Bad Bosses: What Kind Are You? Everyone has good qualities and bad qualities. Some are worse than others, but some you may not even realize you have. This slideshow shows 28 ways managers fall short. How many are you guilty of? (Your New Year's resolution)

Motivating Employees
Why do people work? That's the single most important question in the field of management. How you answer it can tell volumes about your management style. Gaining a better understanding of what motivates people will make you a better manager. It will help you get the most out of those who work for you. (It's more than "for the money")

When Your Employees Know More Than You Managing today's highly skilled professionals takes special skills, and not the ones that you may think. Oftentimes, knowledge workers know more than you do about their jobs. So how do you manage people who know more about what they do than you do? (Six suggestions you should try)

Management Leaders Turn Attention to Followers
Experts in leadership are plentiful. Now, some management experts are turning their attention to the other extreme of the organization chart: what matter to followers. Expert believe firms should rely more on passionate staffers. ("Better followers beget better leaders.")

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With all of us out and about over the holidays next time you see someone needing help take a minute and help them out. You never know what will come back to you.

Just a thought,
Gus Downing

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