Delta Lock Management Team

Rear row left to right: Gerardo Perez, Customer Care; Ed Puglia, Warehousing & Logistics; Alan Rabinowitz, EVP; Bill Cunha, SVP Sales

Front Row left to right: Julio Cruz, VP Manufacturing; Rita Estrada, Accounting; David Wachsman, CEO; William Datkin, COO

Delta Lock was founded on the belief and principles that make a positive difference with their customers and employees by understanding and meeting their respective needs. As a Total Solutions Provider, Delta Lock offers and supports Turnkey Products, mechanical and electronic locks, designed to meet customer requirements, applications, and how these products must work and function.

Learn more about Delta Lock in our series of three videos filmed 'Live in Dallas' at NRF Protect 2018 here.

In Case You Missed It

December's Moving Ups

23 New Senior LP's - 10 Appointments - 13 Promotions

Agilence named Bruce Katz Chief Financial Officer
Ascena Retail Group, Inc.​ promoted Eric Pidgeon, CFI to Vice President - Asset Protection & Safety
Brookstone promoted Ken Boremi, CFI to Executive Vice President, Chief Operations Officer
Gap Inc. promoted Matt Brenner, CFI to Director, Global Investigations & ORC
Greatline Communications named Matt Aldmeyer Security Project Manager
HD Supply Construction & Industrial promoted to Chris Olney, CFI to Senior Manager, Asset Protection
JCPenney named Doug Ramey Senior Group Manager - Field Investigations
JCPenney promoted Mark McDermott to Group Investigations Manager - East
Natural Grocers by Vitamin Cottage promoted Jammel Ward to Director of Loss Prevention
Nike promoted Jennifer Thomason to Senior Director, Global Nike Direct Risk & Control
OpenEye named Eric Fullerton Executive Director
REI named Andrew Barborak, CFI Senior Market Asset Protection Manager
RILA promoted Lisa LaBruno to EVP of Retail Operations
RILA promoted Brian Dodge to Chief Operating Officer
RILA promoted Austen Jensen to Senior Vice President of Government
Salvatore Ferragamo named Matt Connor, CFI Director of Asset Protection
Staples promoted Donald Tarney to Director of Loss Prevention
Staples promoted Glenn M. Forrest III, LPC to Senior Manager, Loss Prevention Field Operations - West
Staples promoted Jess DeValkenaere to Senior Manager Asset Protection
Superior Grocers named Darian Griffin Vice President Asset Protection
TD Bank named Tony Davis VP, Senior Manager | Program Management | Global Security & Investigations
Whole Foods Market named Brian King Director of Asset Protection
XPO Logistics, Inc. named Tommy Nelson, CFI Global Director of Security and Loss Prevention

2018 Sr. LP Job Analysis Coming in January

Submit Your New Corporate Hires/Promotions or New Position

Learn more at www.deltalock.biz

Cybersecurity Engineers Among Highest Paid Tech Roles
Talent Shortage Reaches 498,000 in U.S.
Cybersecurity engineers in the U.S. earned, on average, $140,000 in 2018, up from $133,000 in 2017. The position is among the highest compensated technology roles.

Cybersecurity workers are earning record salaries and are in high demand, prompting businesses to find creative ways to find and evaluate candidates. Remote work and other enticements can land the professionals needed, hiring managers and researchers say.

Cybersecurity engineers -- key security professionals responsible for testing software for vulnerabilities and monitoring networks for intrusions -- were both the most in demand and highest paid among IT positions in 2018,

A global shortage of cybersecurity specialists makes filling positions difficult and is forcing salaries up, says John McCumber, director of cybersecurity advocacy for North America at (ISC)2.

The shortage has reached 2.9 million globally, and 498,000 in the U.S., according to survey of 1,500 professionals released in October by (ISC)2. source WSJ pro cybersecurity

Lowe's 'historically underinvested' in IT, dedicating $500M to overhaul systems
Lowe's new CIO says Lowe's has "historically underinvested in talent and technology" and inefficiently tried to customize off-the-shelf software. "Well behind leading retailers in terms of strategy, architecture, process maturity and capabilities." The back office system is the only one that "really measures up." New management team has, according to Ellison has what he calls "been there, done it' skill set." ciodive.com

Deloitte Global TMT Predictions 2019
According to Deloitte's 18th edition of Technology, Media & Telecommunications Predictions.
Smart speakers, 5G networks, and cloud-based AI increase connectivity and potential for innovation

● Smart speakers installed base projected to surpass 250 million units by year-end.
● 5G networks will burst onto the scene in 2019, and by 2020, around 50 operators will offer this service.
● In 2019, among companies using AI, 70 percent will obtain these capabilities through the cloud.
● In the US, sports betting will drive about 40 percent of all TV watching by men 25-34 years old.

Smart speakers are continuing to fly off shelves, selling 164 million units at an average selling price of US$43 per unit. Total industry revenues will be up 63 percent, compared to $4.3 billion in 2018.

The democratization of AI
Deloitte also predicts that in 2019 companies will further accelerate usage of cloud-based artificial intelligence (AI) software and services. Among companies using AI, 70 percent will obtain AI capabilities through cloud-based enterprise software, 65 percent will create AI applications using cloud-based development services, and by 2020, the penetration rate of enterprise software with AI built in, and cloud-based AI development services will reach an estimated 87 and 83 percent respectively.

The new network arrives
Fifth-generation (5G) wireless networks are expected to arrive in scale, providing faster connections for consumers and enterprises, and opening revenue opportunities for telecommunication companies.

3D printing breaks through - Sales of enterprise 3D printers, materials, and services from large public companies will surpass $2.7 billion in 2019 and top $3 billion in 2020, growing 12.5 percent annually each year.
 
Evaluating quantum computing - Quantum computing will emerge as one of the largest new technology revenue opportunities over the next decade, but are unlikely to replace classical computers.

"2019 will be defined by how new technologies steadily reshape how we live and work," says Mark Casey, Deloitte Global Telecommunications, Media & Entertainment sector leader. "From smart speakers to 5G networks, and everywhere in between, accessibility to advanced technologies is quickly improving. As the barriers continue to fall, the potential for greater connectivity and further innovation will increase exponentially." deloitte.com

Widespread Apple ID Phishing Attack Pretends to be App Store Receipts
A widespread and sneaky phishing campaign is underway that pretends to be a purchase confirmation from the Apple App store. These emails contain a PDF attachment that pretends to be a receipt for an app that was purchased by your account for $30 USD and tells you to click a link if the transaction was unauthorized. Once a user clicks the link, down the rabbit hole they go. bleepingcomputer.com

Criminal Charges Filed in LA & Alaska
Seizures Of 15 Websites Offering DDoS-For-Hire Services
3 Suspects - 82,000 Subscribers - 250,000 Attacks
On Dec. 19, pursuant to seizure warrants issued by the U.S. District Court for the Central District of California, the FBI seized the domains of 15 booter services, which represent some of the world's leading DDoS-for-hire services.  Among these sites were critical-boot.com, ragebooter.com, downthem.org and quantumstress.net.

The U.S. Attorney's Office for the Central District of California on Dec. 19 charged Matthew Gatrel, 30, of St. Charles, Illinois, and Juan Martinez, 25, of Pasadena, California, with conspiring to violate the Computer Fraud and Abuse Act through the operation of services known as Downthem and Ampnode.  According to the criminal complaint filed in Los Angeles, Downthem offered DDoS services directly to users who wished to attack other internet users, and Ampnode offered resources designed to facilitate the creation of standalone DDoS services by customers. Between October 2014 and November 2018, Downthem's database showed over 2000 customer subscriptions, and had been used to conduct, or attempt to conduct, over 200,000 DDoS attacks.

On Dec. 12, the U.S. Attorney's Office for the District of Alaska charged David Bukoski, 23, of Hanover Township, Pennsylvania, with aiding and abetting computer intrusions. The charging documents allege that Bukoski operated Quantum Stresser, one of the longest-running DDoS services in operation. As of Nov. 29, Quantum had over 80,000 customer subscriptions dating back to its launch in 2012. In 2018 alone, Quantum was used to launch over 50,000 actual or attempted DDoS attacks targeting victims worldwide, including victims in Alaska and California. justice.gov

The Biggest Privacy & Cybersecurity Stories Of 2018

32% of shoppers financial credentials stolen, Kaspersky finds

Dark Reading: 2018 in the Rearview Mirror

'Inside the LPRC IMPACT Conference' 2018
An Eight-Episode Series Presented by Sensormatic

Assessing The Real-World Impact of LP Efforts
The LPRC Delivers Evidence-Based Solutions and Actionable Results

A Solution Provider's & Manufacturer's View

The Value - Expectations - Benefits
Two Long-Term Members Discuss LPRC's Role & Benefit For Solution Providers

Hedgie Bartol, Retail Business Development Manager, Axis Communications
Krista Monnin, North America On-Shelf Availability Leader, Procter & Gamble & LPRC Board Member

In our 3rd episode, we speak with one industry-leading solution provider and one industry-leading manufacturer, who have both been heavily involved with the LPRC and overall industry development.

Krista Monnin, North America On-Shelf Availability Leader at Procter & Gamble & LPRC Board Member, talks about the parallels between her role with P&G and some of the LPRC's own objectives from a standpoint of covering anything on the shelf from theft to out-of-stocks.

Hedgie Bartol, Retail Business Development Manager at Axis Communications, shares how the LPRC provides a safe environment where retailers and solution providers can come together and brainstorm, collaborate, and test and vet new solutions.

Learn why the LPRC's evidence-based approach takes solution providers from a "sales environment" to a "proving ground" based on facts and data.
 

Exclusive Sponsor:

See more of our 2nd LPRC series here. Watch our 1st series here.
Take the time to learn. As this is the LP/AP academic "Think Tank".

Online holiday returns could take a toll on unprepared retailers
Online returns could cost retailers plenty this holiday season.

This was according to "Return to Sender: Holiday Season Heightens Challenge of Online Returns for Retail Supply Chains," a study from CBRE that revealed that as online sales rise 16.2% to an estimated $123 billion during the 2018 holiday season. This could result in up to $37 billion worth of returns.

Historically, retail returns comprise 8% of total sales. However, e-commerce return rates are much higher, ranging between 15% and 30%, depending on the product type. Returns that are either sold at discount or discarded could cost retailers 4.4% of total revenue each year. This rate increases across specific categories. chainstoreage.com

Acuant Identity Verification Solutions Help Retailers Combat E-commerce Fraud
Retailers report identity theft is their biggest concern for e-commerce fraud. Acuant's AcuFill technology for digital ID capture, AssureID for document verification and Facial Recognition Match (FRM) for biometric-powered identity verification work together to provide secure authentication measures for retailers to manage risk and verify that customers are who they claim to be.

With Assure ID, merchants can verify that the identification document is authentic and use Acuant's FRM technology, to further validate that the customer is the person in the document comparing facial biometrics from a liveness-tested selfie to the identity document. Acuant's platform enables a streamlined workflow for shoppers while reducing the risk of fraud from identity theft. prnewswire.com

U.S. online shoppers spent $110B Nov. 1-Dec. 19, Up 17.8%
Mobile & BOPIS Bring in Big Bucks - BOPIS Up 47%
Buy online, pick up in store orders increased 47% Nov. 1-Dec. 19, compared with the year-ago period, according Adobe Inc. data, which is based on an analysis of more than 1 trillion visits to retail sites over the last 12 months. Adobe Analytics measures transactions from 80 of the top 100 U.S. online retailers.

Meanwhile, mobile shopping-including sales from both smartphones and tablets-increased 19.8% year over year, according to Adobe.

Overall, U.S. online shoppers have spent $110.49 billion online Nov. 1-Dec. 19, which is a 17.8% year-over-year increase. The 17.8% increase is a slight slowdown from Nov. 1-Dec. 6, when online sales were up 18.6% year over year. Still, this increase is ahead of Adobe's overall holiday forecast for Nov. 1-Dec. 31, which projects a 14.8% year-over-year increase. digitalcommerce360.com

Online ad fraud in 2018 hit $19B
How blockchain could eliminate it
At the end of November 2018, the Department of Justice indicted a massive digital ad fraud ring, exposing the myriad exploitations of the current ad tech model. In 2018 alone, advertisers will lose $19 billion to fraud, according to Juniper Research.

Ad fraud, it seems, generally goes unpunished

The labyrinthine system of advertisers, publishers, brokers, and users has become so convoluted that fraud has become considered the price of doing business, a form of institutional corruption.

But it doesn't have to be that way.

While the digital advertising ecosystem was supposed to bring new levels of insight to advertisers, what it created was a system of players ripe for exploitation by bad actors.

By applying blockchain technology to the digital ad space, fraud in the guise of bots, malware, spoofing, and scrubbing websites cannot occur. Blockchain applied to ad tech does not only detect fraud; it prevents it from happening in the first place.

We spoke to three projects and one consortium: Brave, Lucidity, Rebel AI, and AdLedger to learn how using blockchain could have prevented the exact type of fraud outlined in last week's indictment. Read more here clickz.com

Amazon to hold third annual Digital Day on Dec. 28

Did You Do All You Could to Prepare Your Online Company for This Peak Selling Season?

Seven states' online sales tax laws take effect on Jan. 1

Richemont Joins Alibaba's Anti-Counterfeit Alliance

Coffee brands lead e-commerce grocery sales

VW To Debut eCommerce Marketplace For Connected Cars

Apple Pay Fraud:
1st Major Conviction Reported of Scan-and-Go Fraud Involving Retailers
Jacksonville, FL - Fraud Crew Member Gets 4 Yrs Fed. Prison
$1.5M in Fraudulent Purchases With Apple Pay
Max Johnny Wesley (23, Miami) to four years in federal prison for access device (credit card) fraud, aggravated identity theft, and conspiracy to commit wire fraud. As part of his sentence, the court also entered a money judgment in the amount of $272,842.88, the proceeds of Wesley’s participation in the fraud scheme. 

Wesley and others fraudulently obtained access to at least 477 credit card accounts and linked those accounts to the Apple Pay application on their iPhones. Then, using their iPhones, Wesley and the others were able to make purchases with their victims' credit card accounts, all without having to present actual credit cards to retailers. The group made more than $1.5 million in fraudulent purchases. Of that total, the court found Wesley responsible for $272,842.88 in losses associated with more than 700 fraudulent transactions. justice.gov

Five Charged in a Nationwide Sophisticated Credit Card Fraud Conspiracy
Hitting Various Stores, Including Penney's, TJ Maxx, Ross, Kay Jewelers & Others
According to court documents, JOSEPH and the other defendants engaged in a scheme to obtain merchandise and cash from stores through fraud. The defendants obtained stolen credit and debit card information, encoded it onto cards, and then used that information to purchase items at stores. The defendants would then return the items at a different store of the same chain, but they would deceive store workers in order to have the chargeback credited to their own bank accounts. 

In order to perpetrate the scheme without being detected, JOSEPH and the other defendants took flights to commit the fraud in different states, including Florida, Tennessee, Ohio, Massachusetts, Colorado, Oregon, Washington and others. Records show that JOSEPH received fraudulent chargebacks from a variety of stores, including JCPenney, T.J.Maxx, Ross, Kay Jewelers, Zales, and others. Most recently, JOSEPH used a social security number that was stolen from a minor child to open a Verizon account in Baton Rouge. justice.gov

San Francisco, CA: "Operation Wrecking Ball"
Police Bust Massive Theft Ring Targeting High-End Retail
An eight-month long operation targeting retail theft and the fencing of stolen goods has resulted in the arrest of 12 people and the seizure of $300,000 worth of stolen property in San Francisco and on the Peninsula, officials announced Thursday. The arrests and seizures came after approximately 80 officers executed seven search warrants in San Francisco and one in Daly City on Dec. 5 as part of a collaborative effort involving the California Highway Patrol and San Francisco law enforcement agencies.

Twenty-eight additional fugitives are still being sought, the agencies said. The investigation used undercover surveillance to identify suspects allegedly stealing from stores around Union Square and selling to fences in United Nations Plaza at Seventh and Market streets. Stolen items recovered from search warrants included high-end items such as luxury handbags and cell phones, but also everyday items like disposable razors, makeup, and over-the-counter cold medicine. Officers also found $16,000 in cash.  cbslocal.com


Stoughton, MA: IKEA Workers Accused Of Stealing $65,000 In Return Policy Scam
Three employees of IKEA, including a manager, are accused of stealing more than $65,000 in an elaborate recall fraud scheme, police said. Police say Jonathan Mejia, 19, the manager, and two employees, Noah Duarte, 20, and Eboni Gillard, 20, were all charged with larceny over $1,200 and conspiracy related to the scheme. In total, between October and December, the employees were responsible for the loss of more than $65,000 in cash from the store. patriotledger.com

Manchester, NH: Thieves steal more than $50K in merchandise from a Camera/ Video store
Entire theft caught in 60 seconds of surveillance footage
Four men smashed through the glass door of Hunt's Photo & Video around 4:45 a.m. Thursday, shattered display cases and loaded high-end camera equipment into bins. "They put an ax through the door and then they came through the glass. Then they put an ax into the front of a couple of our showcases. Someone jumped up on top of one of the cases and grabbed some boxes from high up. Just loaded their stuff up and right out the door," Hunt's Vice President Mike Mitchell said. wmur.com


Atlanta, GA: It was not a smash-and-grab operation
Instead, they casually put items in garment bags they brought to the stores and filled them up, according to Atlanta investigators. And those bags included an anti-sensor device that allowed them to walk out of the stores but not set off the alarms. At Lenox, police said they struck Victoria Secret and Brooks Brothers. Each time their bags got full, they would walk out to the parking lot to unload. And police said they might have gotten away except for greed, they kept coming back. Police found a total of $15,000 worth of goods. fox5atlanta.com


Milwaukee County, WI: Admitted serial cigarette thief said he targeted Speedway, Walgreens 'to support his family'
Robinson faces charges in five cases -- filed out of Milwaukee, Ozaukee and Racine counties in November and December. The criminal complaint lists multiple other incidents where Robinson was accused of stealing Newport cigarettes, totaling over $6,000. According to the criminal complaint, regarding these thefts -- Robinson told investigators "you know how some people work all week and then get paid Friday -- so I work all week and then I stash all week until Friday, and then I cash everything in," referring to the stolen cigarettes. He said he would typically sell them for $60 per carton, but said if he "busts them down" and sells them individually, he can make $150 per carton. fox6now.com


Carlisle, PA: Carlisle Police thank anonymous tipster for helping solve Retail Theft Ring
To this day Carlisle Police Det. Thomas Dolan still doesn't know who made the call. "That one simple anonymous tip, and the investigation we did led to the solving a whole bunch of retail thefts throughout central Pennsylvania," Dolan said. "It's going to be thousands of dollars ... We're probably talking easily over $10,000 in retail products." Police believe Ashley Karpovich and John Daniel Butz are connected to retail thefts in York, Dauphin, Berks, Cumberland and Schuylkill counties. cumberlink.com

Bloomfield Township, MI: 2 women accused of trying to steal $1,900 worth of electronics from Target
Officers said they were participating in Shop With a Cop -- a charity event designed to help underprivileged children during Christmas -- around 7:30 p.m. at Target. Police learned two women were being questioned on suspicion of retail fraud in the loss prevention office. Investigators said Keiana Wilson, 40, and Dana Johnson, 18, were arrested on felony retail fraud charges. The women are accused of taking about $1,900 worth of electronics and trying to leave the store, police said. clickondetroit.com

Glen Rock, NJ: Police Nab Shoplifting Crew Led By Career Offender

New Jersey: Delivery driver charged with stealing Amazon boxes

Nashville, TN: Woman arrest for Burglary at a Christmas Tree Shop of over $8000 in merchandise, but leaves a note for the owner

Lawrenceburg, IN: Former Boost Mobile Employee and Accomplice Burglarize stores in Lawrenceburg & Harrison; merchandise valued at $9,800

Oklahoma City, OK: Cabela's Shoplifter steals $1,500 of merchandise, then stops in the store to purchase a Fishing License

Detroit, MI: Target Loss Prevention worked with Police and US Postal Service tracking Postal employee gift card thief

Walmart employee allegedly embezzles almost $8,000; false returns over 2 months
 

Submit Your New Hires/Promotions or New Position

Featured Job Spotlights

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	Divisional Loss Prevention Director Florida Provides strategic loss prevention management for a division of 2,000+ stores with sales volumes totaling +/- $4B. Maximizes profits by developing and executing programs to reduce and prevent the loss of company inventory/assets and managing Regional Loss Prevention Managers within an assigned geographical area...
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	Regional Asset Protection and Safety Manager Rockville, MD The Regional Asset Protection and Safety Manager will lead the Region in shrink reduction and profit maximization efforts. The position will proactively seek to bring economic value to the company, promoting profitable sales and world class customer service while ensuring a safe place to work and shop...
	Retail Security and Safety Specialist Multiple Locations This job contributes to REI's success by ensuring the security and safety of your store team and members by providing a presence on REI property and events. Activities include but are not limited to: fostering partnerships with and training store management and staff and taking action to address shrink and security. Models and acts in accordance with REI's guiding values and mission. Apply now for positions in: Soho, NY Washington D.C. San Francisco, CA Portland, OR Bellevue, WA...
	Regional Safety and LP Specialist Miami, FL The Safety and Loss Prevention Specialist is a subject matter expert responsible for partnering with both our corporate stores and franchise store operations to improve the safety and training processes. This includes reducing motor vehicle accidents, reducing work-related injuries, and ensuring OSHA / DOT compliance through the implementation of corporate or franchisee plans in accordance with local, state, and federal rules and regulations...

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