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'Inside the LPRC IMPACT Conference' 2018
An Eight-Episode Series Presented by
Sensormatic
Assessing The Real-World Impact of LP Efforts
The LPRC Delivers Evidence-Based Solutions and Actionable Results
Introduction with Gus Downing
Science - Practice - Results
The Value - The Expectations - The Industry Impact
Filmed at the University of Florida in Gainesville at the
Loss
Prevention Research Council's 2018 IMPACT Conference, Gus Downing, Publisher & Editor of the D&D Daily,
introduces LPNN's 2nd LPRC video series.
In Season 1,
we focused on who and what
the LPRC is all about, and how they drive a scientific model for the retail
LP/AP industry that delivers actionable results.
In this 2nd series, we'll hear from its members - the
LP executives and solution providers themselves - taking a look behind-the-scenes and learning how the LPRC is, in fact, driving real-world results and how
they're using their membership to increase performance, develop their teams, drive
technology/product improvements, and increase store safeness.
Exclusive Sponsor: |
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See more of our 2nd LPRC series
here.
Watch our 1st series
here.
Take the time to learn. As this is the LP/AP academic "Think Tank". |
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LP Executive Makes His Way Up
to COO
Ken Boremi, CFI
promoted to Executive Vice President, Chief Operations Officer for
Brookstone
In his new role with Brookstone, Ken will be responsible for
the overall operations and profitability of the Retail P&L. This includes
managing the Airport Stores, Store Operations, Information Technology, Loss
Prevention, Distribution, Lease Administration, Real Estate and Construction.
Ken's previous role was as Vice President of Retail for
Brookstone, which he
reached in April of this year. He's been with the retailer for
over 18 years, starting as an DLPM and progressively taking on more
and more responsibility through his roles as Operational Vice
President of Loss Prevention and Vice President - Loss Prevention
and Store Operations. He was also an RLPM for Hot Topic and an Area
AP Manager for KB Toys. He earned his Bachelors of Science in Criminal Justice
from the University of Massachusetts.
Editor's Note: This promotion marks the second LP executive moving up to
the Executive Vice President level at a retailer in the past couple weeks, with
Keith White's promotion to EVP for Gap Inc. announced on Nov. 29th.
Congratulations, Ken!
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Glenn M. Forrest
III, LPC promoted to Senior Manager, Loss Prevention Field
Operations - West for Staples
During his 12-year tenure at Staples, Glenn's held multiple
leadership roles, most recently as a Field LP Manager. Over his
nearly 20-year career in the industry, Glenn has also spent time
with Ross Stores and Nordstrom in roles across the country.
Congratulations, Glenn! |
Submit Your New Corporate Hires/Promotions or New Position |
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The Loss Prevention Foundation (LPF) Announces Nedap as Newest Doctorate Level
Partner
The Loss Prevention Foundation (LPF) announced that
Nedap has increased its level of partnership from Diploma to Doctorate. Nedap,
the global leader in RFID retail solutions will share their expertise by
contributing to the new RFID content for the LPC and LPQ certification courses.
As a Doctorate Level Partner, Nedap will also be able to award numerous
certification course scholarships for retailers, universities, and internal
associates. Read more in our LPF column below
3xLOGIC Closing Year Out with Multiple New Products and Innovations
3xLOGIC, Inc., a leading provider of integrated, intelligent security solutions,
and a three-time
Deloitte Technology Fast 500 winner, today announced a number of new
products and innovations, led by the company's new Facial Recognition camera.
Ease-of-use, affordability, and rich feature sets are hallmarks of the company's
continued expansion of new and updated products.
● 3xLOGIC VISIX Facial Recognition camera
● VIGIL V250-16 Network Video Recorder (NVR)
● Windows 10 compatibility
● PoE (Power over Ethernet) Splitter/Extender
● 128GB SD Card Support for Multi-Sensor Device
Read more here.
In rainy, cold Paris, protests thin out but again turn unruly
Tear
gas billowed Saturday across the protest-scarred Champs-Elysees after a day of
largely peaceful demonstrations in Paris, and a water cannon shot a frigid
stream at the crowd on the fifth-straight weekend of protests by France's
"yellow vest" movement.
The demonstrations against France's high cost of living -- sapped by cold
weather, rain and recent concessions by President Emmanuel Macron -- were
significantly smaller Saturday than previous rallies, some of which scarred
parts of Paris with vandalism and looting.
A few thousand people marched up and down the famed shopping street in Paris, a
spirited yet peaceful gathering that sank into violence as the afternoon wore
on. Riot police clashed with demonstrators as the occasional tourist darted from
a hotel or a brave Christmas shopper took a peek at the neighborhood's mostly
boarded-up storefronts.
nwaonline.com
Paris retailers lose more than $1B in sales amid
protests
California - Going Softer on Crime
Outgoing California Governor Brown Signs Sweeping Criminal Justice Reforms
Jerry Brown seeks to remove money from the arraignment process starting in
October 2019. The law has been part of a blitz of criminal justice measures
Brown has approved before his term ends on Jan. 1.
Those measures, which also include easing punishments for minors and murder
accomplices, garnered him both liberal accolades and censure from law
enforcement groups saying he's gone soft on crime.
Brown's evolution could signal national trends in the politics of criminal
justice, and other states may soon follow California's example.
In August, he signed the legislation replacing cash bail with an assessment of
various risk factors. Two more bills signed by Brown would ease the prosecution
of minors. One bars teenagers from being charged as adults, and another prevents
children under 12 from being criminally prosecuted except in rape and murder
cases.
The governor spearheaded in previous years allowed nonviolent offenders to
seek early release for good behavior and reduced several felonies to
misdemeanors. Marvel, the law enforcement officer lobby president, said the
governor has participated in a recent push to "decriminalize crime in
California."
law360.com
Walmart Compliance Chief Jay Jorgensen To Step
Down -
Pursuing Other Opportunities
Global Chief Compliance Officer Role Created Amid Mexico Bribery Allegations
in 2012
The company's employees received a memo Friday morning from chief legal officer
Rachel Brand saying that the executive vice president and global chief ethics
and compliance officer, who joined Walmart six years ago, will be replaced by
senior vice president and international chief compliance officer Daniel Trujillo
on Feb. 1.
"Under Jay's leadership, we designed Walmart's program to manage compliance
risks associated with 14 diverse subject areas ranging from anti-corruption
to food safety," Brand said in the memo. "We implemented comprehensive policies,
processes, and systems across all markets in which we operate."
The Utah native and Brigham Young University Law School alum came to the
retailer in
October 2012 amid a probe into allegations that it bribed foreign
officials to aid its expansion in Mexico. In a newly created role as global
chief compliance officer, Jorgensen was tasked with merging Walmart's
compliance, investigations and legal operations under its general counsel.
Jorgensen's move from Sidley Austin came as Walmart was tackling a Foreign
Corrupt Practices Act
probe
by the U.S. Securities and Exchange Commission and U.S. Department of Justice
over whether officials at the company paid $12 million in bribes to expand
operations in Mexico. At the time, Walmart spokesperson David Tovar said
that the company had spent more than $30 million since April 2011 on a worldwide
review of its global compliance program.
"With this robust program now in place, this is a natural time to transition its
leadership," Brand said in Friday's memo before announcing Trujillo's promotion.
law360.com
Rite Aid Asks 3rd Circ. To Keep Nix Of Background
Check Suit
Former CVS Employee Failed to Disclose Theft Termination When
Applying
Retail pharmacy company Rite Aid Corp. asked the Third Circuit Court of Appeals
Thursday to uphold the dismissal by a Pennsylvania federal judge of a suit that
accused the company of refusing to hire a job applicant based on a background
check conducted by a third party, saying the lower court was correct in finding
the applicant had suffered no harm.
In its brief, Rite Aid said the District Court for the Eastern District of
Pennsylvania rightly dismissed the suit filed by Kyra Moore on the basis that
she lacked standing to bring claims under the Fair Credit Reporting Act because
she had suffered no concrete harm and that she had already released FCRA claims
against LexisNexis, which had conducted the background check.
Rite Aid argued that Moore could not have suffered concrete harm from the use of
the background check because she had several opportunities to discuss the
adverse findings with LexisNexis and Rite Aid. The brief said Moore did reach
out to Rite Aid before her application was rejected, and after she retained an
attorney and contacted to LexisNexis, her status was changed to "competitive."
Moore was terminated by CVS in 2010 after allegedly confessing to theft of
retail merchandise from a Philadelphia store location and agreeing to pay back
the company for the value of the items, according to court documents. In April
2011, she applied in person for a job at a Rite Aid store but failed to disclose
her termination from CVS.
law360.com
Counterfeits: The nightmare before Christmas
Almost Half of ALL Online Sellers - Sell Counterfeit Goods
30% of All Counterfeits Sold During 6 Week Holiday Season
Most people don't realize that when they buy counterfeits they are supporting
organized crime, and in some cases seasoned criminals' second careers.
We know that counterfeiting has become a very attractive retirement program for
drug dealers," said Ann Harkins, CEO of National Crime Prevention Council (NCPC),
at a recent Congressional briefing about anti-counterfeiting efforts. "Why? It's
cleaner. It's safer. They are not as likely to get caught. If they get caught
they are not as likely to do as much time."
The proliferation of fake goods has surged, leaving manufacturers scrambling to
keep them out of their supply chains. A test
conducted earlier this year by the U.S. Government Accountability Office
found that 20 out of 47 products sold by third-party sellers online were
revealed to be counterfeits, leaving both the government and corporations to
chase after fraudulent sellers. In 2017 the U.S. Customs and Border Protection (CBP)
and U.S. Immigration and Customs Enforcement (ICE)
seized a record number of shipments of illegal goods, with a combined $1.2
billion price tag had the goods been genuine.
The holiday season only increases the likelihood consumers will encounter
counterfeit goods, including decorative lights, small electronics, sneakers and
toys.
Bradley Hayes, the executive director in the office of trade relations at CBP,
estimates that 30% of fakes are sold during the six weeks of the holiday
season. "It's incredibly important that we do our job," he said during the
Congressional briefing. On a typical day the CBP seizes around $3.4 million
worth of intellectual property rights violations, with 89% of the seizures
taking place within international and express mail. "These numbers are kind
of mind-boggling and mind-blowing," he said.
retaildive.com
Why Are Workers Quitting Their Jobs in Record
Numbers?
Rising attrition shows employers that they need to get career plans, pay right
More U.S. workers are quitting their jobs than at any time since the numbers
have been recorded.
The Bureau of Labor Statistics (BLS) reported that 3.5 million people-or 2.3
percent of the total workforce-left their jobs voluntarily in October, the most
recent month for which data exists. Private-sector workers quit at a rate of 2.6
percent in October, up from 2.4 percent the previous year.
In 2000, the BLS began recording what's known as the quits rate. The number of
employee quits has increased for nine consecutive years. The last time the
voluntary quits rate was as high as it is now was April 2001.
Additional sources support the BLS findings. Global HR consulting firm Mercer
surveyed 163 large employers in 2018 and found that voluntary turnover the year
before, not including retirements, accounted for 15.5 percent, up from 14
percent the previous year.
According to Mercer, Millennials accounted for half of voluntary separations
(51 percent), followed by Generation X (25 percent) and Baby Boomers (19
percent). The oldest and youngest generational cohorts-those born before 1945 (2
percent) and after 2000 (4 percent), quit in much lower numbers, due to their
relatively smaller representation in the total workforce.
Approximately 40 percent of employees who quit in 2017 did so within 12 months
of being hired, about half of workers who departed in their first year left
quickly-within the first 90 days.
"The rise in first-year turnover is a sign of the job market, as employees can
easily go elsewhere if a job doesn't meet their needs and expectations."
shrm.org
Watch Out HD - Here Comes Lowe's
Lowe's refocuses in wake of missteps with Ellison's Tough Talk With Investors
Last Week
They're going straight after Home Depot with a clear and forceful push
towards its pro customers. "We've fallen out of step with the pro."
Ellison said the retailer will make retail fundamentals a priority in the wake
of missteps - including a website outage during peak Black Friday shopping - but
will continue with its technology efforts. As part of the investor day, Lowe's
also unveiled a focus on its pro customers and a new marketing approach aimed at
a wider audience which includes a new slogan, "Do it right for less. Start
with Lowe's."
In the few months since his arrival, Ellison has
shaken up his team and
shuttered underperforming stores, including the
complete shutdown of the Orchard Supply Hardware unit and
its Mexico operations.
retaildive.com
Out of the box job - But have to list it - Fast
Growing
WeWork Security Director (Tri-State) - New York, NY
WeWork's Tri-State Security Team is currently in search of a Security Director
who is proficient and highly experienced in all elements of physical security as
it relates to site security, adjusting standard security designs to regional and
enterprise client specifications, and managing a territory Security team. This
is a great opportunity for someone who is looking for more responsibility and
the hunger to secure amazing spaces and revolutionize the definition of
workspace. wework.com
From a single location in New York in 2010, we have expanded to hundreds of
locations around the world.
wework.com
Special Guest Speakers Announced For The
Daily's 'Live in NYC' at NRF Big Show Reception Tuesday Evening
The FBI's Assistant Director in Charge William F. Sweeney, Jr. of their
New York Field Office
Being
the largest FBI office in the country, with over 3,000 on staff, Bill Sweeney's
position is the third ranking position in the entire FBI.
Accompanying him will be John Brosnan, Special Agent in Charge of the Criminal
Division for the New York Field Office that is responsible for retail, and as we
already mentioned, Nick Zarro, the FBI's new retail liaison for ORC as the
Program Manager for the Major Theft Unit of the FBI.
More details after the holidays. But this is a great opportunity to meet Nick
Zarro for those managing the ORC efforts. So take a few moments and introduce
yourself and welcome him to our community.
Editor's Note: Thanks to John Matas, Vice President Asset Protection,
Investigations, Fraud & ORC, Macy's for assisting.
Click
here for more details about our 'Live in NYC' at the NRF Big Show event
Goodwill Southeast Georgia - Director of Asset
Protection posting was taken down
ISC East was up 23% in attendance
Sears gets Court approval for $25.3M in bonuses
to top executives
Sears: There's Already Blowback on this - Sanders
is Screaming
Google to invest $1B in NYC expansion
Genesco to sell Lids
Quarterly Results
Canada: Sobey's Q2 comp's up 2.5% excluding gas, sales up 3.1%
Last week's #1 article --
Aventura, FL: Family
of teen shoplifter sues Bloomingdale's over LP Officer's tackle
A South Florida family has filed a lawsuit against Bloomingdale's and one of
their security guards after the guard tackled a 13-year-old girl at the Aventura
Mall branch on suspicion of shoplifting, but police records show that may not
have been the case.
Surveillance video from the Feb. 10 incident shows the female security guard
approaching the teen at the top of an escalator outside of the store and pushing
her to the ground as she held a shopping back in her right hand.
According to police records and the lawsuit filed by the teen's family, Jamie
Stubbs, a Bloomingdale's loss prevention officer, followed the girl out of the
store and took her down atop the escalator. Her mother described the incident as
a brutal beatdown.
wsvn.com
2018
in Review:
The Daily's Top-Read News Stories of the Year
#1 - Jan. 4, 2018
Macy's to announce 11 store closings & Cost
Cutting
AP Takes Cuts According to Sources
Eliminating a number of RVP's, DDAP's and APM's
Store operators are being placed in new AP/Ops positions and the current
APM's can apply for remaining positions.
The retailer said it would close 11 Macy's stores as part of the August 2016
plan to shutter 100 doors. With these closures, the retailer will have closed 81
of the 100 stores. Since 2015 Macy's has eliminated 124 doors.
Macy's is also planning to cut costs through a new plan that will see
staffing adjustments across the store's organization, with locations losing
headcount and others gaining. The effort will also lead to a streamlining of
non-store functions as well as one-time charge of about $160 million in the
fourth quarter.
wwd.com
#2 - Oct. 15, 2018
Full list of 142 Sears and Kmart stores closing
#3 - Nov. 6, 2018
Security Magazine Ranks the Top Retail Security Programs
#4 - Jan. 18, 2018
Staples Cuts Up to 600 Corporate Jobs - Including Top LP Positions
Eliminating VP and Director-Level Positions
#5 - May 21, 2018
Sears is closing 40 stores in 24 states
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All the News - One
Place - One Source - One Time The D&D Daily respects your time & doesn't
filter retail's reality
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The Loss Prevention Foundation (LPF) Announces Nedap as Newest Doctorate Level
Partner
Nedap Supports the LPF by
sharing RFID expertise
Matthews,
NC, December 17, 2018 - The Loss Prevention Foundation (LPF) announced that
Nedap has increased its level of partnership from Diploma to Doctorate. Nedap,
the global leader in RFID retail solutions will share their expertise by
contributing to the new RFID content for the LPC and LPQ certification courses.
As a Doctorate Level Partner, Nedap will also be able to award numerous
certification course scholarships for retailers, universities, and internal
associates.
"We are ecstatic to announce our enhanced Doctorate Level Partnership with Nedap," said Terry Sullivan, LPC, President of The Loss Prevention Foundation.
"By partnering with the LPF, and their willingness to share their expertise and
contribute to the RFID coursework within the LPC and LPQ courses, they continue
to demonstrate their commitment to the loss prevention and asset protection
industry. Our partners are vital to the continuation of our mission to advance
the retail LP/AP profession by providing relevant, convenient and challenging
educational resources. Through their expertise, our partners continue to advance
our content to provide all LP/AP professionals advanced educational resources to
excel in this ever-changing industry."
"Nedap
is proud to support the Loss Prevention Foundation through providing the most
current and relevant education and expertise in RFID technology for LP/AP
professionals," said Patrick O'Leary, Vice President & General Manager, Americas
Retail at Nedap. "As the global leader, we continue to constantly innovate and
refine our solutions to enable our customers to solve their shrinkage
challenges. Our partnership with the LPF helps us participate and learn from the
industry to facilitate that mission."
About The Loss Prevention Foundation:
The Loss Prevention Foundation (LPF) is a not-for-profit 501c(6) organization
founded in 2006, by industry leading professionals to serve the loss prevention
/asset protection industry. An international leader in educating and certifying
loss prevention and asset protection professionals, LPF is responsible for
administering the industry's only internationally sanctioned LP credentials: LPQualified (LPQ) and LPCertified (LPC). With 24/7 online educational resources
and a professional membership program, the LPF is able to educate the industry
like no other organization of its kind, in the world. LPF is also focused on
driving more talent to the industry from colleges, universities, military and
law enforcement through its Academic Retail Partnership Program and its Hire A
Vet Program. For more information, visit
www.losspreventionfoundation.org.
About Nedap
Since the company's founding in 1929, Nederlandsche Apparatenfabriek 'Nedap' N.V.
has been manufacturing smart technical applications for the challenges of today
and tomorrow, and selling them all over the world. Headquartered in Groenlo in
the Netherlands, Nedap boasts a workforce of approx. 680 employees and operates
on a global scale, while the company has been listed on Euronext Amsterdam since
1947.
Nedap helps retailers permanently prevent losses, optimize stock levels and
simplify the multi-store retail management. For more information, visit
www.nedap-retail.com |
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EMVCo Updates Protocol To Prevent CNP Fraud
EMVCo, the global technical
body that facilitates the worldwide interoperability and acceptance of
secure payment transactions, announced late last week that it published the EMV
3-D Secure Protocol and Core Functions Specification v2.2.0.
In a
press release, EMVCo said the specification has been updated to include
enhancements that will better promote and optimized the consumer experience and
at the same time support new authentication abilities when making purchases
online. EMVCo said
EMV 3DS is a messaging protocol that enables frictionless consumer
authentication and lets consumers authenticate themselves when making card not
present eCommerce purchases. According to EMVCo, the additional security level
helps stop unauthorized card not present transactions and provides more
protection for the merchants from fraud.
pymnts.com
Can advancing cybersecurity techniques keep pace
with new attack vectors in '19?
A look back through a volatile 2018 has seen the cyber security landscape move
towards an even more complex picture. This has been driven by the increased
volume and diversity of threats and breaches, tools and network evolution.
Security professionals have faced significant challenges in attack detection and
mitigation, operating to the necessary policy and legal guidelines and growing
teams with suitably-skilled personnel. None of these advances show any signs of
slowing in 2019.
However, home-field advantage is emerging with advanced defense strategies,
tools and techniques becoming more readily available. Security-led
intelligence and networking standards can now form the backbone of solid
defensive operations. Attack-to-decision timeframes are being reduced enough to
stop attacks in their tracks and in many cases a pre-emptive defence strategy
can be issued.
This fundamental change in approach is a positive step forward for defender, but
what does the future hold for the industry? These are our predictions for the
cyber security landscape in 2019.
Operational Technology (OT) and IT convergence
2019 will likely see OT and IT convergence in the wild. For attackers, OT is
such an attractive target because it encapsulates hardware and software that
monitors and manages physical equipment and processes and, if compromised, it
could have serious consequences.
AI vs AI, ML vs ML
Artificial Intelligence (AI) and
Machine Learning (ML) will continue to become more mainstream, especially
when talking about 'Big Data', analytics and Infosec. Because of this,
professionals are beginning to build them into cyber security plans and
strategic decision-making. However, as defenders capitalise on these technical
advances, so do attackers who are just as likely to adopt the use of AI and ML
tools to make their illegal endeavours 'do more with less'; automated botnets
can do in seconds what would normally take days such as exploiting known
vulnerabilities and scanning the network, creating a roadmap for human
attackers.
Advanced defense techniques
Mesh networks and the movement to edge services mean holistic defences are
needed to cover both bulk and single threats throughout
physical/routing/application layers. Automated defence response will need to be
in place to keep up with the latest, brutal attacks that are yet to come.
Terabytes-per-second (Tbps) attacks will be the norm for 2019, so defenders need
to be ready for these self-deciding, ultra-high-volume attacks.
IoT botnets/swarms
In 2019, it is predicted there will be approximately 26.66 billion IoT devices
in total that are connected to the internet. Often seen as the 'weakest link',
they generally don't have the processing power or memory to include security
on-board. As a result, this means the majority of IoT devices cannot be patched
or updated. This leaves lackadaisical vulnerabilities such as weak
authentication, insecure firmware/software, poorly designed connectivity,
authorisation protocols and limited configuration.
Unauthorised cryptomining/ cryptojacking
Unauthorised
cryptomining or cryptojacking may not have yet yielded significant financial
gains. However, they however still accumulate cash reward for anyone willing to
put the effort in - especially when targeting carrier-scale infrastructure.
helpnetsecurity.com
Email saying "Home Depot ORC Ring" - Phishing
Attack on The Daily
Opened and redirected to Adobe update and asked to click. Looked at address and
it was from .ru - Russia. Seconds later FBI notice pops up - we opened task
manager and double deleted. Only sharing it to point out how they're using
social engineering and sites we'd open to hack even a small publishing house
with absolutely nothing to gain. Gus Downing
UK Retailer: Reiss ready to roll out RFID in 2019
Reiss is the latest UK retailer embarking on an RFID project - and it is one
that is set to open up multiple opportunities for business improvement,
according to CIO Ian James.
The likes of Inditex, River Island and Superdry have already started their
own RFID journeys, and now the premium fashion player Reiss is looking to
enhance stock accuracy, open up store stock for online fulfilment, and drive
customer satisfaction by using the technology.
Back in 2017 a two-store RFID pilot was launched. "We started looking at the
in-store manual processes which our stores have to perform to do their daily or
weekly stock count, or to process in-store transfers, and warehouse returns - it
was also around gaining visibility for our omnichannel journey," James says.
Using RFID is an alternative to deploying basic in-store barcode scanners, and
the key driver is to provide the business with as near to real-time stock
positioning as possible. This is expected to enable the business to serve
customers with confidence and flexibility wherever they choose to buy from the
retailer, in the future.
"Ultimately, we hope this will allow us to search for the stock, find the stock,
and if there's one item just down the road we can get it packed up ready for
customer collection," he explains.
The project is currently paused for peak trading, with a total of seven
stores in the 62-strong portfolio RFID-ed, but Reiss will be "hitting it
hard again" from mid-February.
"Predominantly, it's a stock accuracy, efficiency, stock reconciliation and
visibility play for our omnichannel portfolio. That's what we are trying to
achieve."
essentialretail.com
Sextortion group behind last week's bomb threat
spam campaign
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LPRC: Combatting Porch Piracy
Every
single day customers report they never receive an online order. According to the
2017 Shorr Report, over 30% of online customers have reported their online
purchase missing/stolen from their front porch. With an estimated 25.9 million
American having experienced package theft, a special team of behavioral
research scientists from the University of Florida, and the industry group Loss
Prevention Research Council, are systematically working to reduce delivered item
theft using simulated and actual porch areas, reported crime event data sets,
and an array of integrated technologies and tactics.
The UF & LPRC science team applies and adjusts situational crime prevention
tactics that affect would-be offenders. Effective countermeasures must be
ingrained into the minds of potential thieves to convince them "not here, not
now." Situational tactics are designed to affect an offender's ease of theft
action (disruption), increase their perceived fear of detection and sanction
(deterrence), and reduce realistic rewards of theft (benefit denial). Another
key point of the ongoing R&D is offenders could be delivery personnel, dishonest
customers trying to scam the retailer, or of course third-party thieves
searching for, or just seizing, a theft opportunity.
Read more here
lpresearch.org
Ecommerce Tips: How To Handle Post-Holiday Returns
Post-holiday returns are a reality for merchants of all shapes and sizes. Last
year, UPS projected a whopping 1.4 million returns on what it dubbed "National
Returns Day," or January 3, 2018. That number represented roughly $90 billion in
unwanted gifts, totaling to nearly a quarter of the year's returns.
Here are some tips for merchants to get a handle on post-holiday ecommerce
returns to keep customers happy and chargebacks at bay.
Clear Crisp Return Policy
According to Shopify research, 67% of consumers will check a merchant's return policy before
buying and more than half are not satisfied with return policies or how returns
need to be made. Offering a friction-free return policy can actually entice
shoppers to buy from you.
Automate, Automate, Automate
By breaking down the entire
return chain into smaller chunks, you can find ways to automate each of the
steps, saving time and money. For example, figure out how to automate things
like labels, tracking, and refunds.
Flexibility is Key
Consumers want options and convenience. By offering both, you can reduce costs
associated with returns and keep customers happy, even if they didn't
particularly enjoy an item from your store.
business2community.com
Online holiday spending so far tops $80B
California sets its online sales tax enforcement
date
Amazon extends free holiday shipping-for all
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Pittsburgh DOJ: Credit Card Fraudster Gets 10 Yrs
Prison For ID Theft & Gun Laws
Hitting Stores in Pennsylvania, Ohio and California
A former resident of Turtle Creek, Pennsylvania, has been sentenced in federal
court to nine years and eight months in prison and three years of supervised
release on her conviction of federal firearms laws, conspiracy to commit
identity theft offenses, unauthorized use of counterfeit driver's licenses and
credit cards, wire fraud, aggravated identity theft, and accessing protected
computers without permission,
Quinyahta Rochelle, 32, was engaged in a complex multi-state identity theft
scheme. Ultimately, the investigation revealed that Rochelle obtained
various forms of PI, and other information through a variety of means, including
through purchasing the material on the internet. Rochelle and her
conspirators would then use that information to manufacture counterfeit
credit cards and driver's licenses, which they then used to make purchases
and apply for credit both on-line and in person.
justice.gov
Knox County, TN: Over $120K in stolen property recovered
so far by KCSO's holiday task force
The Organized Retail Crime Holiday Task Force has been hard at work keeping you
safe while out shopping this holiday season. The Knox County Sheriff's Office
said as of Dec. 15, 237 adults have been arrested, and 20 juveniles have been
arrested. So far, $120,192.20 in stolen property has been recovered. The sheriff
"urges shoppers and retailers alike to stay vigilant."
wvlt.tv
Knox
County, TN: KCSD ORC Holiday Task force arrest 2 in $35,000 Baby Formula Theft/
Scam
On Wednesday, December 12, 2018, Officers with the Knox County Organized Retail
Crime Holiday Task Force arrested 28 year old Jinbin Weng and 33 year old Ouyang
Xushou, both of Philadelphia, Pa. Officers were alerted by a local retailer that
the pair were had passed counterfeit coupons to purchase baby formula. After
making contact with the individuals, It was determined the pair had made the
coupons in order to defraud retailers and purchase the formula at a discounted
price. Officers seized $4,500 in baby formula from their rental van, $13,500 in
counterfeit baby formula coupons, and in excess of $17,000 in U.S. currency and
gift cards. Evidence suggests the pair made stops in multiple states over the
previous days before being captured.
facebook.com
Saginaw, MI: 30 arrested in Saginaw Township
Police 'Shoplifter Blitz'
A "Shoplifter Blitz" was coordinated by the Saginaw Township Police Department
Crime Prevention Unit to identify and apprehend people committing retail related
crimes at local stores in Saginaw and Kochville Townships. During the two-day
operation, 30 subjects were arrested and charged for retail related crimes. More
than $4,500 in stolen merchandise was recovered during those arrests.
upnorthlive.com
ORC Gang of Five Women Busted Hitting Two Belk
Stores
in Raleigh and Roanoke Rapids, N.C.
Three women and a girl from Whitakers and a woman from Rocky Mount face charges
of running a shoplifting operation that netted more than $1,900 in merchandise
from Belk stores in Raleigh and Roanoke Rapids, North Carolina, last week. The
five were all arrested Saturday at the Triangle Town Center, and all were
charged with organized retail theft of more than $1,500, which is a felony.
newsobserver.com
Fremont, CA: ORC Gang of Five Women Busted
Hitting Multiple Marshalls
for $35,000
A major shoplifting bust -- an alleged crew of female thieves were caught in the
act Wednesday at the Marshalls department store in Fremont. The store's loss
prevention officers tell police that the women are responsible for approximately
$35,000 in thefts from various Marshalls stores during the past month. Fremont
police say the five women may also be connected to a similar theft at a
Marshalls department store in San Leandro. Found 292 articles stolen worth
$4,600 in the suspects vehicles. They were all from Northern California area.
The five suspects range in age from 33 to 43-years-old and are residents of San
Francisco, Oakland and Fresno.
kron4.com
Los
Angeles, CA: 10 Suspects, 3 Vehicles Sought in Smash-and-Grab Burglary at
Beverly Grove Boutique
The break in occurred about 3:11 a.m. at the Amuze store in the 100 block of
South Robertson Boulevard. Video from the scene showed glass shards from a
broken door or window strewn across the sidewalk in front of the store. The
store sells purses and shoes, many of which were thrown about and left on the
ground inside the shop. Investigators believe 10 people using sledgehammers
broke in and got away with an unknown amount of merchandise, Los Angeles Police
Department Officer Drake Madison said.
ktla.com
Boardman, OH: Suspect surrenders in $2,250 Home
Depot multiple thefts
A man surrendered to police Thursday on 18 charges of theft from Home Depot,
according to reports. An employee told police Steven Woolley, 52, has been
stealing merchandise from the store since June 10. The total value of the stolen
merchandise was $2,250.60. Based on an agreement with Woolley's attorney, he was
released on summons pending his Tuesday appearance in court.
vindy.com
Houston, TX: More than $1,100 worth of meat stolen from
Kroger store; suspect arrested
A sergeant found $1,188 worth of beef, pork and shrimp, among other items, in a
vehicle pulled over by authorities Sunday. The food is believed to have been
stolen from a Kroger store. A roast was found in the glove box and a T-bone
steak under the driver's seat, investigators said. The rest of the meat was in
two containers, one in the back seat and one in the trunk.
click2houston.com
Orlando, FL: Deputy dragged by car during $1,600 shoplifting/ robbery arrest
The Orange County Sheriff's Office says a deputy was dragged by a car that was
trying to get away from a robbery. It happened at a Tommy Hilfiger store on
State Road 535 on Sunday. The sheriff's office says a deputy arrived at the
store to work off duty when a suspect ran out of the store with about $1,600
worth of merchandise.
fox35orlando.com
Gainesville, FL: Woman busted with 'booster bag'
and $650 of fragrances
from Hollister and Sephora at The Oaks Mall
Tajmar Williams, 32, was charged with grand theft, use of an anti-shoplifting
device and resisting an officer without violence. Williams allegedly stole 10
bottles of Jake cologne from Hollister and a bottle of Bleu de Chanel from
Sephora. Police were alerted by a Hollister employee who spotted Williams and
another woman put the cologne in a suspected "booster bag". The Hollister
cologne, valued at $550, was found in a bag along with a bottle of Bleu de
Chanel valued at $95.
gainesville.com
Singapore: Vietnamese shoplifting syndicate jailed for
theft of items worth almost $45,000
She is pregnant and the ringleader of a shoplifting syndicate which stole more
than 1,400 items worth nearly $45,000 in total from stores in Singapore, in what
is believed to be one of the biggest hauls ever by such a gang. The Vietnamese
woman and three of her compatriots were jailed on Monday after they each pleaded
guilty to two counts of being in possession of fraudulently obtained items and
one theft charge.
straitstimes.com
Sydney, Australia: 100+ Shoplifters arrested in
Christmas blitz
Operations "Lightfingers'
Over 100 shoplifters have been caught red-handed stealing more than $17,000
worth of items in a massive pre-Christmas blitz across Sydney. The tree-day
operation, code-named Lightfingers, was launched on Wedensday and wrapped up on
Friday. Officers were out in force, targeting shoplifting in a number of major
retail outlets across the Sydney CBD, Broadway, Redfern and Bondi Junction.
mygc.com.au
Wrentham, MA: 3 Arrested following Shoplifting at Wrentham
Outlets; smashed into utility pole
Chester County, PA: Vision Care store reports $1,000
designer sunglass theft
New Lenox, IL: Xbox thief busted at Target; multiple
thefts totaling nearly $500
Jupiter, FL: 4 Arrested in $300 Organized Retail Theft at
Walmart
Avondale, AZ: Shoplifters caught on camera at Valley Lego
store
Update: Franklin, TN: Police identify final two suspected
of ramming police car after $4,500 felony theft
Alcoa, TN: Police officers on lookout for crime during
holiday retail theft operation
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Shootings & Deaths
Columbus, OH.: Online Seller/Robber Shot Killed
By SWAT Officer in Sting Operation
Robber's 16 yr. old Girlfriend Accomplice Charged With Murder
Masonique Sanders was arrested on December 13th, nearly a week after the deadly
shooting, and charged with aggravated robbery and murder. Investigators say
Saunders and Tate, 16, tried to rob an undercover officer on December 7th. The
SWAT officer was acting as a decoy during a sting operation focusing on reported
armed robberies of people trying to buy items online.
Officers say when Tate showed to an arranged meeting, he pointed a gun at the
officer and then was shot and killed.
abc6onyourside.com
College Station, TX: Valero C-Store Clerk shot and killed
in Armed Robbery
A College Station convenience store clerk died late Sunday after being shot
multiple times during a robbery attempt. Officials said a witness told officers
a man entered the store and demanded money. When the clerk was unable to provide
money, the suspect shot the clerk more than once.
theeagle.com
Oklahoma City, OK: Man threatening people with a
knife at C-Store shot and killed
Police say the suspect started to approach the officers and that's when a taser
and bean bag gun were used. However, officials said the suspect continued to
approach officers and would not follow commands. One officer eventually fired
his weapon.
kfor.com
Mesa, AZ: C-Store Robbery gone bad;
Man dies in shooting, 2nd victim in serious condition
Police spokesman Esteban Flores says the shooting happened just before midnight
Saturday at Z's Convenience. The man who died is in his 50s. A second shooting
victim was in serious condition at a local hospital. Flores said Sunday that
police are still investigating but believe the shooting could have been the
result of a robbery gone bad.
washingtontimes.com
Lebanon, TN: 19-year-old shot and killed outside
Tobacco Store
Police said the victim, identified as Cameron Griffith, was taken to a local
hospital by a friend after he was shot at the Discount Tobacco Shop on North
Cumberland Street. The friend told police he drove the 19-year-old to the
discount shop and that multiple unknown subjects confronted Griffith. A motive
for the shooting has not been released and no arrests have been made.
wkrn.com
Jackson, MS: Young woman shot and killed at Gas
Station pump
The Jackson Police Department is investigating a fatal shooting that happened at
a Jackson gas station early Sunday morning. Shortly after 5:00 a.m., police
responded to reports of a shooting at the Fuel Junction on Woodrow Wilson
Avenue.
wlbt.com
Concord, CA: Non Injury Shooting reported at Sunvalley
Mall; customer mishandled weapon
Police are asking for the public's help to identify a suspect in a non-injury
shooting Sunday at Sunvalley mall. At 4:07 p.m., officers responded to a report
of a shooting at the mall, and learned from witnesses that a man had
accidentally dropped a firearm near the Cinnabon restaurant, then picked up the
gun and fired it one time. No one was injured.
eastbaytimes.com
Richmond, VA: Man shot in his hand at strip center off
Forest Hill Avenue
Robberies, Incidents & Thefts
Taylor,
MI: Police investigated Jewelry
Smash-and-Grab at Southland Center originally thought to be shooting
Greeley, C: Ace Hardware employee arrested for $250,000
Embezzlement
Allentown, PA: Target employee steals $545 from store to
help 'strangers' in need
Seminole County, FL: UPS Seasonal delivery driver,
2 others accused in package-stealing scheme
Polk County, OR: The Polk County Sheriff's Office ask for
public's help identifying burglary suspects
Chicago, IL: Man who lied about Mag Mile robbery/ stabbing
actually cut himself; charged with retail theft from CVS and false reporting
Charlotte, NC: Dozens of crimes reported at popular
Charlotte Shopping Centers this month
Chicago, IL: Pickpocket alert: Last month was the worst
November for thefts on the CTA in 15 years
Fire & Arson
Aventura, FL: 6 injured after fire alarm scare
at Aventura Mall
Sunrise, FL: Fire alarm causes panic among shoppers at
Sawgrass Mills Mall
Sentencings
Queens, NY: Man Sentenced to More Than 30 Years for Murdering Long
Island C-Store Employee During Robbery
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AT&T - Germantown, WI - Armed Robbery
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AutoZone - Ventura, CA - Armed Robbery
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Bakery - Indianapolis, IN - Armed Robbery
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Boost Mobile - New Orleans, LA - Armed Robbery
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Boutique - Los Angeles, CA - Burglary
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C-Store - Indianapolis, IN - Armed Robbery
•
C-Store - Wichita, KS - Armed Robbery
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C- Store - Wichita, KS - Armed Robbery
•
C-Store - Exeter, CA - Armed Robbery
•
C-Store - College Station, TX - Armed Robbery/ Shooting,
Clerk killed
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C-Store - Mesa, AZ - Armed Robbery/Shooting - victim died
•
C-Store - Harlingen, TX - Armed Robbery
•
C- Store - Oklahoma City, OK - Armed Robbery/Shooting -
suspect killed
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C-Store - Lake Stevens, WA - Burglary
•
C-Store - Turlock, CA - Burglary
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Clothing - Orlando, FL - Robbery
•
Clothing - Washington, MO - Armed Robbery
•
Dairy Queen - Boardman, OH - Armed Robbery
•
Dollar General - Savannah, GA - Armed Robbery
•
Dollar General - Normal, IL - Armed Robbery
•
Dollar General - Greene County, NC - Armed Robbery
•
Dollar General - Alton, IL - Armed Robbery
•
Family Dollar - Penn Hills, PA - Armed Robbery
•
Family Dollar - New Orleans, LA - Armed Robbery
•
GameStop - Emeryville, CA - Armed Robbery
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Gas Station - Grand Chute, WI - Armed Robbery
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Gun Store - Sacramento County, CA - Burglary
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Jewelry - South Pasadena, CA - Armed Robbery
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Jewelry - Taylor, MI - Armed Robbery
•
Jewelry - Grandville, MI - Armed Robbery
•
Metro PCS - Topeka, KS - Armed Robbery
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Pawn Shop - Snohomish County, WA - Armed Robbery
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Pawn Shop - Houston, TX - Armed Robbery
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Restaurant - Lexington, KY - Armed Robbery
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Restaurant - Carson City, NV - Burglary
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Tobacco - Greer, SC - Burglary
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7-Eleven - Arlington, WA - Armed Robbery
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Daily Totals:
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31 robberies
•
6 burglaries
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3 shootings
•
3 killings
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None to report. |
Submit Your New Hires/Promotions or New Position |
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Featured Job Spotlights
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Asset Protection Director, Analytics & Fraud Management
Pataskala, OH
The Asset Protection Director, Analytics & Fraud Management will be responsible
for leading teams focused on delivering insights and managing fraud risk for the
enterprise through the use of advanced technology and statistical analysis. The
Analytics & Fraud Management teams will serve multiple internal customers at the
Ascena level and within the brands...
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Divisional Loss Prevention Director
Florida
Provides strategic loss prevention management for a division of 2,000+ stores
with sales volumes totaling +/- $4B. Maximizes profits by developing and
executing programs to reduce and prevent the loss of company inventory/assets
and managing Regional Loss Prevention Managers within an assigned geographical
area...
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Sr. Loss Prevention Manager
Charlotte, NC
The Senior FLPM position is responsible for direct leadership of the Global Loss
Prevention team and indirect leadership of the operations and field team (Store
teams, DM's, HR team) to achieve Loss Prevention. Leadership includes
relationship building with cross functional teams, staff development and
administration, Program and policy execution and development...
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Regional Asset Protection and Safety Manager
Rockville, MD
The Regional Asset Protection and Safety Manager will lead the Region in shrink
reduction and profit maximization efforts. The position will proactively seek to
bring economic value to the company, promoting profitable sales and world class
customer service while ensuring a safe place to work and shop...
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Retail Security and Safety Specialist
Multiple Locations
This job contributes to REI's success by ensuring the security and safety of
your store team and members by providing a presence on REI property and events.
Activities include but are not limited to: fostering partnerships with and
training store management and staff and taking action to address shrink and
security. Models and acts in accordance with REI's guiding values and mission.
Apply now for positions in: Soho, NY Washington D.C. San Francisco, CA Portland,
OR Bellevue, WA...
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Regional Safety and LP Specialist
Miami, FL
The Safety and Loss Prevention Specialist is a subject matter expert responsible
for partnering with both our corporate stores and franchise store operations to
improve the safety and training processes. This includes reducing motor vehicle
accidents, reducing work-related injuries, and ensuring OSHA / DOT compliance
through the implementation of corporate or franchisee plans in accordance with
local, state, and federal rules and regulations...
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fact and fiction. That at times is filled with innuendos, accusations, untruths,
and what ever gets added to the information being talked about regarding
companies and people. Participating in it is human nature and we all know third
party information leaves a lot to be desired. So the rule of thumb should be to
be cautious about believing, try not to form an opinion until you've heard both
sides, understand the agendas that every one has, and most importantly be
careful about what you say.
Just a Thought, Gus
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