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December 16, 2011 SUBSCRIBE

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Loss Prevention & Safety Recruiters Since 1983

Emerging Technologies: Driving Business For Retailers, While Minimizing Risks From Fraudsters.  As new retail technology is being deployed in stores across the country. Mobile POS, touchless pay and e-receipts may drive sales, however there are significant implications on loss prevention policies, returns management, data security and more. While the ROI and "wow factor" exists, so do potential concerns for operations, loss prevention and IT executives. As an example, the fixed camera pointing at a cashwrap does you no good when your POS goes mobile.During the NRF’s Annual Convention (January 15-18, 2012), industry LP leaders are being invited to a workshop and educational session on these emerging technologies. Attendees will discuss past, present and future deployments of these new tools and their impact on business operations, shrinkage and company policy. There will also be discussion on how to translate the vulnerabilities into "tech talk" and the need to have LP at the table when proposing and implementing the program.  To find out more email Angelica Rodriguez at the NRF - or visit

Big Brother Watches as Stores Seek More Data - High-Tech Cameras -  Brick-and-mortar stores have long wanted to track consumers the way online merchants do and are starting to figure out how. They’re using security cameras to monitor shopping behavior and tracking mobile phones to divine which stores people visit. The technologies mean retailers from discount chain Family Dollar Stores to luxury pen-maker Montblanc can make changes on the fly -- such as deploying more salespeople in a given department and moving high-margin merchandise to parts of the store where shoppers are more likely to see it. "It’s really a game-changing experience, and this is only the beginning," said Rodrigo Fajardo, a Montblanc brand manager. (Source

Apple’s Mac App Store Downloads Top 100 Million in less than one year. Apple revolutionized the app industry with the App Store, which now has more than 500,000 apps and where customers have downloaded more than 18 billion apps and continue to download more than 1 billion apps per month. (Source

Toys R Us joins the ranks of staying open 24 hours a day for 112 uninterrupted hours starting Dec. 20 nationwide. "For the second consecutive year, our stores will remain open continuously during the days leading up to Christmas, allowing shoppers more time and more ways to shop with Toys"R"Us than ever before," said Greg Ahearn, chief marketing officer for Toys"R"Us U.S.   (Source

"Let's bring the nerds in and get this right.  If you don't know what DNSSEC is, you don't know what you're doing."  Said U.S. Rep. Jason Chaffetz of  the controversial bill Stop Online Piracy Act (SOPA) Debate is heating up and House lawmakers yesterday battled over a controversial online piracy bill, with supporters reiterating that the bill will help stop "rogue" Web sites from selling counterfeit goods and detractors insisting that more time is needed to consider such far-reaching legislation. Rep. Jason Chaffetz, a Utah Republican, suggested that members of Congress might need a tech 101 course. (Source

Unofficially sales seem to have softened over the last two weeks
with some even talking about needing "Door Buster Sales".

All that European U.S. retail growth may be slowing up with the debt crisis and the problems with the Euro. With many U.S. retailers reconsidering their expansion plans everyone was so excited about earlier this year. (Source

Sixteen Charged in Massive Online $3M Fraud Scheme Investigators have charged 16 suspects from Las Vegas for allegedly defrauding people online during the purchase of high ticket items like cars and boats.. According to the indictment, suspects living outside the United States offered items for sale on sites such as Craigslist and Autotrader. The items were offered at a very low price and the seller explained that they had to sell the item because they became unemployed, were leaving for a military deployment, or had a family emergency.  The suspects then moved the purchase to eBay or Yahoo Finance, which would hold the buyers' money until the purchased items were delivered. However, the suspects would then send fake emails looking like they were from eBay or Yahoo Finance and the victims would send funds through these false sites. The defendants allegedly obtained more than $3 million through the scheme, which they distributed among the conspirators both inside and outside the United States. (Source

Ex-RadioShack call center worker guilty in ID theft Youlanda Rochelle Wright pleaded guilty Wednesday to identity theft and to making false claims against the U.S. government and faces up to 5 yrs in prison for stealing customer data and using it to seek tax refunds. (Source

Mississippi's intellectual property theft task force is ready to go and nabs its first counterfeit store owner. "We spent this past year laying the groundwork for our intellectual property theft task force," said Attorney General Hood. "We have been training our law enforcement and setting up our new Internet reporting and information sharing site. Now, counterfeit cons need to be on alert that we won’t tolerate them doing business in Mississippi." And this week they arrested the owner of Urban Wear retail store in Okolona, who has been selling counterfeit goods. "This arrest was the result of a joint investigation by Okolona Police Department, Chickasaw County Sheriff’s Office and our office's intellectual property theft task force following several tips," said Attorney General Hood. (Source

Another store was shut down this week in Manassas, Va., for selling hundreds of counterfeit goods after a nine month investigation by the Virginia State Police Bureau of Criminal Investigation. From fake Chanel, D&G, Nike, to Louis Vuitton and Disney merchandise the store owner even said that the earrings they had purchased were counterfeit and would have cost more had they been authentic, the affidavit stated. (Source

Intellectual Property Task force groups are being set up all over the country
and will continue to be a national problem for quite some time to come. This counterfeit problem is not going away and its only going to get worse.

'Star Wars' light saber assault at Toys R Us A 33 yr-old male customer in Portland, Ore., thought he was a Jedi Knight when he started assaulting people with a blue light saber. Leaving the store with saber in hand he fended off police tasers still swinging it as if it were the real thing. One officer was able to use his taser on the Jedi but he knocked one of the wires away with the light saber. The officers finally arrested the man after grabbing him and pinning him to the ground. The suspect, identified only as a 33-year-old Hillsboro man, was treated by medics at the scene and taken to an area hospital for a mental evaluation. (Source




Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in December

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team



Richard C. Hollinger, PhD



Know about an event we should feature here?
Let us know.

101st Annual
Convention & EXPO
Jan. 15 - 18, 2012

2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA






















eBay Investigation Leads to Guilty Plea in Stolen Goods Case

eBay Global Asset Protection investigators supported the review and subsequent Federal law enforcement investigation into the sale of stolen golf clubs leads to guilty plea. eBay engaged with local Illinois office of the Federal Bureau of Investigation (FBI) and provided numerous transaction histories supporting the federal investigation led to arrest and charges of selling approx. $60K worth of stolen golf clubs on-line. The FBI and postal inspectors began investigating after being tipped he was fencing stolen golf equipment online. The online auctions for the clubs listed them in new or near mint condition and typically started far below wholesale cost. Stolen Callaway, Titleist, Ping and Taylor Made clubs were sold across the country. Click here for the full article.

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)


D&D Daily Canadian Push

Holidays 'a field day' for shoplifters Sticky-fingered thieves are taking advantage of crowded stores of harried Christmas shoppers to steal merchandise and personal items, say police and security companies. And at no time is shoplifting more prevalent than the days leading up to Christmas, when a lot of seemingly ordinary folk suffer that momentary lapse of reason and decide to steal, say security experts. The Retail Council of Canada says businesses lose $3 billion a year — about $8 million a day — due to consumer and employee theft. That doesn't include debt and credit card fraud, robberies, break and enters and counterfeit currency. (Source

British Columbia- loosens late-night retail security rules which labour advocates say could make workplaces more dangerous. New "Working Alone" requirements give employers more options to protect workers without being required to hire more staff or erect protective barriers. Instead, retailers can now ensure staff members working alone have an emergency transmitter, that cash is locked up and that there's video surveillance. They had been experiencing the same late night deaths of employees as many of their U.S. counterparts in the c-store industry have experienced. (Source

Season 'busy, busy' for local retail The last few years the U.S. Black Friday has actually trickled north and impacted Canadian sales and with the good weather up north this year they've seen an increase in traffic and sales. Business is good on their west coast. (Source

Holiday spending on the rise The Retail Council of Canada is predicting a 3% increase in sales this holiday season. Stats Canada’s recent retail sales report indicated that retails sales had increased one per cent to 38.2 billion [dollars] — the highest increase we’ve seen since November 2010. "What that tells us is that retail confidence is high," said Sally Ritchie, vice president of communications and marketing at the Retail Council of Canada. The U.S. Black Friday is now starting to impact their famous "Boxing Day" sales. Many Canadians have accepted spending as a part a holiday tradition and have no plans to cut back. "Everybody is aware of a global economic problem but Canadian consumers are a little more confident than others."  (Source

Sobeys to Purchase 250 Shell Gas Stations in Atlantic Canada and Québec Around 200 of the locations are in Québec, with the remainder in the Atlantic provinces, according to the announcement. Sobeys currently owns or franchises more than 1,300 locations in Canada under banners that include Sobeys, IGA, Foodland, FreshCo, Thrifty Foods and Lawton's Drug Stores. The locations to be acquired are expected to include corporate owned and dealer operated locations with annual fuel volumes in excess of 1 billion liters (approximately 264 million gallons). (Source

Top talent getting harder to find: Survey Almost three-quarters (74%) of small business owners believe it is getting harder to find good employees and 64% believe the demands of today's job applicants exceed their qualifications according to a new American Express survey of 520 Canadian businesses. With much of the baby boomer generation set to retire, 46% of small business owners anticipate a shortage of qualified job applicants in the coming years. And this is without the Canadian Push of over 1,000 stores coming soon to Canada. The labor shortage will end up being the #1 obstacle for all the retailers. (Source

Want to make an impact and help your fellow LP colleagues with their Canadian Push?
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Md. man- Ring Leader- convicted in identity theft, credit card skimming case that victimized 780 people Authorities said Komolafe recruited, trained and paid restaurant servers to slide cards through a skimmer that recorded credit card numbers later purchase gift card and designer goods, as well as to use gift cards to buy merchandise and then return it for cash. Prosecutors said the group was responsible for thousands of transactions throughout Maryland, Virginia, and Pennsylvania from at least January 2010 to June 2011. Four other men have pleaded guilty as well. The ring leader faces 9 1/2 yrs in prison and will be sentenced on March 9th. (Source

Ticket switching team arrested in Boise with $18,000 worth of merchandise in their car. Boise police say the found about $18,000 worth of merchandise inside, including a metal detector, GPS devices, clothes, a fish finder, a vacuum cleaner, portable generators, and other high-end electronic devices, according to reports. Boise police officials did not provide an exact accounting of what the men spent on the items but estimated that the prices they switched on were about "10 cents on the dollar" — like taking an item worth thousands and putting a $200 price tag on it. The 32-year-old Sentiveanu and 45-year-old Dean are from the Seattle area, according to jail reports. (Source

ORC team of two caught at Costco in Eden Prairie, Minn. Two men from New York State were charged with possession of shoplifting gear after they were apprehended attempting to steal printer cartridges. Sgt. Dennis Paulson noted that the two individuals, Brian Phil Mule, 36, and Anthony Joseph Conforti, 42, had vests with hidden pockets and devices that would cancel out the magnetic security tags. (Source

NYPD officer arrested in connection with the massive 94 people identity theft ring that was busted recently in NY. The arrest Thursday is related to an October takedown in which more than 100 people were arrested. Queens District Attorney Richard Brown said at the time that five separate criminal enterprises operating out of Queens were dismantled. They were hit with hundreds of charges. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening




Manager, Business Continuity Winn-Dixie Jacksonville, FL Winn-Dixie

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing


Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Kmart Kent, WA Sears Holdings Corp.
Loss Prevention Mgr Sears Greeley, CO Sears Holdings Corp.
Store LP and Safety Mgr Lowe's Silverthorne, CO Lowe's
Asset Protection Mgr Sam's G1 Fayetteville, NC Walmart
Asset Protection Mgr Sam's G1 Odessa, TX Walmart
Territory LP Mgr Nike, Inc. Los Angeles, CA Nike, Inc.
Sr Loss Prevention Mgr JCPenney Rockaway, NJ JCPenney


Thought Challenge Month in Review Today we are posting two Thought Challenges, as they appeared, in a countdown to our Awards Committee's selection of the "Top 3". Read well and make sure you vote on the last day!

Do Annual Surveys Tell the Whole Story?

Submitted by Mark McClain Director
Investigations Asset Protection - Wal-Mart

September 30, 2011

Every year, industry solutions are often driven by survey results from corporate submissions. They continue to illustrate a division of roughly three different categories of shrink; internal, external, and paper/vendor/other. In a simple categorization, we may all agree that these three do somewhat represent a way to break them up, broadly speaking that is. However, allow me to share a different perspective. I will concede that the "paper/vendor/other" category does have an impact on shrink. To what extent is always the million dollar question. Let's focus only on internal vs. external for the sake of time.


From my experience, most companies classify employee theft in the "internal" category. For example, an accounting office employee steals money out of the safe, a worker in a certain department of the store steals merchandise, or a cashier is bagging up merchandise for a friend that was not paid for. Depending on the way you may classify the event in your case management system could determine how the next survey is filled out. Let's break up these events a bit more.

  • Cash from the safe – Does this cause "shrink" or is it a loss of profit and do you measure them the same? If we are going to consider this, then isn't it only fair to measure other profit loss drivers like credit card and check fraud by our external contributors?

  • Merchandise theft – Clearly, I would think we all agree this is inventory shrink defined at its best. Question then becomes how much is a result of professional groups in comparison to shoplifters stealing for personal use.

  • Sweethearting/Under-ringing – This, too, is a good example of inventory shrink, but I believe it begs to argue the following questions: Is it an internal or external case? Who actually stole the merchandise? How are you reporting this when you answer the survey?


Shoplifting is likely the best example that most would say make up the external bucket. This would include incidents of organized retail crime (ORC) as well. More on ORC down the road.  We would likely put the juvenile stealing a candy bar into the same bucket as the professional group of boosters (professional shoplifters). Again, depending on the way you classify the two in your case management system may make a difference in reporting.

Consider the following:

  • Scenario (1): Shoplifter steals a $20 DVD and is apprehended and merchandise is recovered.

  • Scenario (2): Employee steals a $20 DVD and is apprehended and merchandise is recovered.

If this is all that happened the entire year, how would you answer the survey? Which one represents the greater piece of the pie? Did I forget that most interviewing techniques train our investigators to try and gain an admission and develop it? With that said, let me add a few more facts.

  • Scenario (2): Employee now admits to the theft and has worked at the location for five years and provides a written statement that he/she has stolen a DVD every single week for all five years. Total is now $5,200.00.

Does this change the way you answer the question? Key to the answer is did you ask the same question of the shoplifter? If not, then we are not comparing apples to apples and it will certainly skew the results that can affect us all. Even if, should we be reporting a five year admission on an annual survey?


I believe it is imperative to all of us in asset protection/loss prevention to ensure that we demonstrate due diligence in how we complete these annual surveys. They are looked at by senior leadership and create great support for those tough conversations in trying to obtain resources or drive industry change. They can also have the reverse affect if the data does not support your argument.

So when your time comes up again to support the industry by sharing, please think about the following to help ensure that we are all better served with the data.

  • Is it truly internal or external?

  • Do you share internal admission amounts or only known or actual documented amounts?

  • If you capture admission amounts, then are you also doing so for shoplifters?

  • Does your case management system really allow you to break up the data in a way to provide better intelligence so you can report more accurately?

I hope this helps create some thinking. Have a great holiday season and good luck in making it a successful one.

Do you have a seat at the table?

submitted by Sharon Dindal, Meijer

November 9, 2011

Do you have a seat at the decision-making table? How many times have you heard someone say "do they ever consult LP when these decisions are made?" Or maybe as a loss prevention leader you've thought to yourself "they never include me when they make decisions affecting the company." If you are consistently asking yourself and others those questions, then ask yourself why? Loss prevention leaders possess experience, passion, drive, intuition, inspiration, and competitive spirit, amongst other strong attributes. Aren't these the qualities that are looked for in other leaders in the company that make decisions?

The real question is how are you influencing the leaders around you to see the value you add to the company? All of the characteristics found in a seasoned leader are a great foundation to build on, but your focus should be on how you move from being a "necessary evil" to an essential piece of the profit puzzle. A true decision making partner that has a seat and a voice at the table. Some of you have already perfected the skill of making yourself important to an organization; you know the secret. But are you sharing that knowledge with others? Read the headlines. Companies are downsizing in this weak economy and many LP jobs have and will be eliminated. The greatest threat to loss prevention is often the lack of strategic planning and inability to make the department relevant to the business. It's not easy; it takes hard work, commitment, a good mentor and a lot of politics.

Cultivate great relationships, even with people you don't like. The relationships you foster will mold long-term opinions of who we are and what we do. Lead like a business owner, because you own your business, your reputation and your worth. Don't find yourself operating in a silo. Explore other areas and learn something outside of your expertise. Remember, you share the same business goals as your partners, and your knowledge and influence in areas outside of LP can pay huge rewards down the road. Challenge yourself to be a holistic leader that can affect teams at all levels in the organization. Don't get so lost in just describing what is wrong, but instead concentrate on how you solve problems and recommend solutions. Teach, coach, train, mentor, and be something to others as you will develop yourself in the process and add value to the business.

A final thought, when you walk into a store or office and the look on faces is one of fear, anger or frustration, you still have relationships to develop. Gauge success on people not fleeing when you enter a room and instead telling you how invaluable you are because you are a true partner and a problem solver.



Director of Resource Protection for West 49 Inc.

continued from yesterday --

Vector Views: Something you know TODAY that is important in your job, but may not have appreciated or recognized when you first started in LP?

Drake: It wasn’t until I joined West49 that I understood how important a role company culture plays in how LP operates within the organization. First and foremost, LP must be ingrained at the highest levels within the organization. I was lucky to have a CEO & Founder who totally got it and supported me. The core employee base here is between 18 and 25 years old — skateboarders, snowboarders and surfers — and it seemed like every store had a bunch of dudes who were working in the store by day and rocking it out in a band by night. Our employees are truly authentic. Tailoring an LP program that gets results, and is accepted by this motley crew was a tall order. Initially they were a bit skeptical and defensive of LP. We were considered "Big Brother" and it was definitely not cool to rat out your friends.

In the early years, I had to adopt a communication style that connected with the company culture. I have to say, it has been a very fun and creative time for me here at West 49. For example, we branded the LP department and created a mascot "Shrinkzilla" who we used in our communication campaigns. We incorporated training videos into our online, new-hire induction program. On a routine basis, we share video of shoplifting attempts with our employees through our company intranet and we blog about how stores picked up on sketchy behavior and prevented theft. Our company culture has even influenced how I rationalize with dishonest employees during security interviews. We’ve come a long way over the 5+ years that I’ve been here, and it’s absolutely clear to me that my success at West 49 has come from creating LP programs that jive with our company culture.

Vector Views: What "modern day skills" do you utilize that help you in your job today?

Drake: The one skill that people should never downplay is the ability to share. "Sharing" in LP used to be a bad word and folks I talked to ten years ago about strategy and approaches in shrinkage reduction tended to keep their ideas really close to the chest. I’m just not that type of LP person. I’m very open with my colleagues; I have no problem sharing the approach I took with a certain project and what the results were. I’m also extremely dedicated to sharing with my team. If they understand the what, how and why of my strategic plan, and the part they play in it, they’ll be far more invested in achieving the goal. Every 3 months, I have a 1-on-1 with everyone on my team to give feedback, coaching and recognition. I believe this is the reason why the people working with me are so passionate, committed and a pleasure to work with!

Another example of sharing; I invest my time and I send my entire team to the Loss Prevention Conference because it’s a great opportunity to expand their knowledge on areas that they don’t necessarily get exposure to every day but also to enhance what they already know and bring their training to another level. I know so many LP leaders who go to these conferences alone. Why not bring your team and make that investment in your people? If budget is an issue, at least rotate who accompanies you, give people on your LP team exposure to workshops and high-level speakers. It might not seem like much to you, but trust me, it makes a big difference to them, and when you take the time to feed their brain, you may be surprised what they bring back to the table.

Vector Views: Thoughts about the future of the LP industry which you believe will have an impact in the future?

Drake: As our industry evolves and retailers continue to grow their business, there is always opportunity to re-evaluate strategies and implement new ideas. With that in mind, loss prevention teams need to go beyond LP and look for ways to work with all divisions within the organization to combat new and existing threats to the business.

LP Professionals are wearing many different hats today, which increases their value proposition within the business. For example, I’m responsible for the loss prevention team as well as the inventory control group, which means that in addition to being responsible for shrink, I’m also responsible for the accuracy of our perpetual on-hand inventory by location. I’m the company’s privacy officer and am also responsible for environmental stewardship & compliance. I am the project leader for a national supply chain project, a key initiative for our company this year.

Speaking with my colleagues, it’s a very similar situation in their retail environments; with many responsible for Health & Safety, Inventory Control, Insurance, Claims & Risk Management and Disaster Recovery/Business Continuity, etc. The LP Professionals of the future will become far more multi-dimensional business leaders than they were in the past.

Vector Views: In your opinion, how will the movements of USA-based retailers to Canada impact loss prevention? Do you expect criminal acts relating to shrinkage and ORC – ORT to change?

Drake: Issues facing Canadian retailers from a shoplifting, employee theft, organized crime, vendor/ carrier theft standpoint are very similar to those in the USA. The LP approaches and programs that US-based retailers deploy in the States are similar to those deployed in Canada. Get to know your employees and the culture up here; it’s your key to being successful. You may find certain modifications to your approaches needed. There are differences in communicating and executing an awareness program in Quebec than in British Columbia, for example. That’s not just because of the French and English language; it’s because of the amazing and unique cultures that Canada has from Province to Province.

Loss prevention will need to be aware of our Criminal Code, the rules around apprehension, detainment and use of force. LP will need to get to know their enforcement resources; City and Provincial police services as well as the RCMP. The devil is in the details, though! Our security licensing requirements, Privacy (PIPEDA) legislation and even our Health & Safety regulations are a bit of a beast.

The Retail Council of Canada (RCC) is an organization that I highly recommend to any retailer expanding into Canada. Every functional group within my company benefits from membership and active involvement with the RCC. I’m an active member of the LP Committee, and there are many other subcommittees and groups that you can connect with and learn from.

Vector Views: Will the growth of the retail industry in Canada likely fuel additional personal and career development for people like yourself?

Drake: Of course there will be new opportunities for people in LP and shifts across organizations until things settle again. For example, with Target getting a solid foothold in Canada this year, there has already been plenty of speculation on how recruitment will go in the coming months. I think the majority of movement will be within the Field LP and the District & Regional LP groups. Many field LP will be looking to advance to District & Regional LP positions. The DLP and RLPs will be eager for opportunities to join the Senior LP executive ranks. In Canada, the current Senior LP Executive group is very established across the retail industry and retirement is a long way off for the majority of them. I think it’s the low- to mid-ranking LP group that will find the greatest opportunity for career change and advancement. Some may even find growth within their own organizations as their companies backfill the experienced roles that have moved on to greener pastures.

Vector Views: What specifically made LP attractive to you in the first place?

Drake: Initially, dealing with LP issues was my least favorite thing in the retail environment. Training and employee development has been my passion. Then I came to realize that Loss Prevention is truly about education, awareness and coaching. Don’t get me wrong, we definitely spend a good chunk of time conducting investigations, performing security interviews and getting to the root cause of an issue, but ultimately everything boils down to coaching, educating and building relationships so that people at all levels of the organization come to rely on LP as decisive leaders and trusted advisors.

Every day in LP, the challenges come out swinging and we battle on. The more challenging the conditions we face, the more awesome the opportunities we have to make a difference. I’ve found working in LP to be the most frustrating and the most stimulating of my entire retail career. Staying closely connected with our company culture, making a difference, being creative, doing more with less, doing the right thing, always being myself ~ these are the core values that drive me in my work, which I live by every day.


Share Your Thoughts

Caleb Kinney was promoted to District Investigator for Home Depot.
Steven Terrell was named
District Loss Prevention Manager of National Stores, Inc.

Post Your New Job or Promotion! Click Here


Is Laughter the Solution to All of Our Problems? I think we can all agree that laughter is a universally desired part of existence. Not only does it keep us amused, it also has health and emotional benefits as well, and can help us concentrate at work.  (Break out the Three Stooges)

Get Passive Resisters to Embrace Change
People can be extremely indirect in how they resist change. Since people tend to avoid confrontation, passive resistance is more common in organizations than most of us realize. Sometimes it's a good thing, but most of the time passive resistance undermines a leader's ability to get things done quickly and effectively.  (Some confrontation is good)

Management Practices That Spell Doom Well-intentioned but misguided managers are sinking their employers because they don't understand the science of human behavior. Many time-honored management practices actually reward employees' bad habits and punish good behavior, often with devastating results.  (You better check the slideshow)

How to Build a Winning Team
A group's success ultimately depends on its balance. There are four different types of employee, and by knowing how they each work, you can better understand what it takes to make them work together to the best of their abilities.  (Are you a magician or a warrior?)

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Sometimes you've just got to draw the line on what advice to follow and who you ask. Certainly getting advice is important on any issue or decision. But at the end of the day you've got to own your own decision and listen to the bird on your shoulder. We all have one and oftentimes it's muted by our friends and family members. At 5 am staring into that mirror is usually when the bird whispers the clearest. The only problem then is if you don't hear it because you're not listening.

Just a thought,
Gus Downing

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