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Retail Crime Analysis
From the FBI's 2017 NIBRS Crime Index
2017 NIBRS Crime Data Released
Key Retail-Related Data from the FBI's Latest NIBRS Report
In
2017, 6,998 law enforcement agencies reported data to NIBRS. About 42 percent of
law enforcement agencies who participate in the Uniform Crime Reporting (UCR)
Program are now submitting their crime data to NIBRS, with the goal of
completing the transition to NIBRS by 2021.
Only 39 states are represented in this report. Many of the highest crime
states - California, Florida, New York, New Jersey and most of Texas - did not
participate.
According to the report, larceny-theft accounted for 71.7 percent of all
property crimes in 2017. The FBI defines larceny as the following:
Pocket-picking, Purse-snatching, Shoplifting, Theft From Building, Theft From
Coin-Operated Machine or Device, Theft From Motor Vehicle, Theft of Motor
Vehicle Parts or Accessories Property.
The graphs below show increases in burglaries, robberies and larceny at many
retail locations over the past year. They also lay out the top states and times
during which the incidents occur.
Click here to
see the full 2017 NIBRS Report
Burglary by Location
Increases in 6 out of 9
categories
Robbery by Location
Increases in 8 out of 9
categories
The fact that C-stores see the most robberies is no surprise. As the Daily
reported in its
2017 Robbery Report, C-stores make up nearly 50 percent of robbery
incidents.
Larceny by Location
Increases in 8 out of 9
categories
Burglary, Larceny and Robbery Incidents by States
High Crime States Left Off FBI Report
Burglary Incidents |
Larceny Incidents |
Robbery Incidents |
1. Ohio
2. Washington
3. Tennessee
4. Michigan
5. South Carolina |
1. Ohio
2. Washington
3. Tennessee
4. Michigan
5. Virginia |
1. Ohio
2. Tennessee
3. Michigan
4. Washington
5. Virginia |
According to the Daily's
2017 Robbery & Burglary Report, these are the top states with the most
robbery incidents: California, Texas, Florida, Ohio and Pennsylvania. Many of
those highest crime states - including California, Florida, New York, New Jersey
and most of Texas and Pennsylvania - did not participate in the FBI report.
Burglary, Larceny and Robbery Incidents by Time
Burglary Incidents |
Larceny Incidents |
Robbery Incidents |
1. Midnight to 1am
2. Noon to 1pm
3. 5pm to 6pm
4. 8am to 9am
5. 6pm to 7pm |
1. 12pm to 1pm
2. 5pm to 6pm
3. 4pm to 5pm
4. 3pm to 4pm
5. 6pm to 7pm |
1. 9pm to 10pm
2. 10pm to 11pm
3. 8pm to 9pm
4. 11pm to 12am
5. 7pm to 8pm |
Like the FBI's Data, the Daily noted in its
most recent yearly robbery report that most robbery incidents - over 50
percent - occur in the late night and early morning hours.
Click here to read
the full FBI 2017 NIBRS report.
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Brian King named Director of
Asset Protection for Whole Foods Market
Brian was the Director of Global Security (CSO) for YFAI for over three years
before taking this new position. Prior, he was also a Global Director, Security
(CSO) for Visteon Corporation for 12 years and a Divisional Vice President of
Loss Prevention for Kmart for 11 years. Congratulations Brian!
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Doug Ramey named Senior Group
Manager - Field Investigations for JCPenney
Prior, Doug was the Senior Director, Investigations for Target for over two
years before he retired. While at Target for over thirty years, he held
positions as an Investigations GAPTL and Senior GAPTL. Doug was also a Regional
Loss Prevention Director for Cook United Incorporated. He earned his Bachelors
degree in Business Administration and Management from California Coast
University. Congratulations, Doug! |
Submit Your New Corporate Hires/Promotions or New Position |
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Stop Theft in Its Tracks With STANLEY Video Alarm Verification
During the holiday season, loss prevention is top of mind for all retail
organizations as retailers often see an upsurge in criminal activity, which can
quickly lower profits. In order to reduce losses, you need real-time shrinkage
security that can stop theft in its tracks.
STANLEY Video Alarm Verification combines the impact of traditional
security with the intelligence of video analytics to help accelerate:
|
Priority Police Response |
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Increased Apprehension Rates |
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Decreased Business Losses |
Learn How Alarm Verification Can Make Your Business More Secure This Holiday
Season!
New Technology Automates Procedures and Secures Stores during Vulnerable
Openings and Closings
Retailers
of all sizes use
SafeResource to increase staff safety and efficiency.
Crime continues to climb at all types of retail establishments...from Jewelers
to Convenience Stores to Electronics Retailers to Pharmacies and others. Adding
to security concerns is the trend of reducing staff costs by having fewer staff
onsite during opening and closing hours, which leaves staff more vulnerable to
crime. SafeResource technology works perfectly for all types of retailers to
improve safety and provide comprehensive reporting of security protocols being
met.
Based on the successful SafeBanker® platform, SafeResource automates store
openings and closings.
Read more here.
China's Espionage Strategic Goals - Security Services Industry Ranked in Top 4
Senate Judiciary Committee Ranks Security Services Industry in Top 4
In Senate hearings yesterday the FBI and DHS testified how China's espionage
strategic goals are focused on different sectors in the U.S. with the security
services industry being ranked in top four.
After all the news surrounding a few solution providers in hardware and software
this comes as no surprise to anyone. The issue is now that it's a matter of
public record and has been substantiated. However without naming any specific
companies.
But it does make sense that they'd target the security industry and attempt to
layer in the ability to use the surveillance systems and other hardware.
On a side note we have just in the last two weeks Alibaba's Jack Ma labeled
a communist and an active member of their party. Then we have Macy's pulling
products off Alibaba within days of this report.
With Texas Senator
Cornyn saying,
"this is one of the most urgent issues facing our country."
Are you
concerned about any of your systems? - Gus Downing
China's New Counterfeiting Law - Jan 1, 2019
Whistleblower Inc. - Your Co. In The Crosshairs? Bounty
Hunting Tipsters Aim to Cash In on Next Big Corp. Fraud Watch Out Seniors
Bounty Hunters May Be Watching Today, an entire
industry is devoted to surfacing tips from company insiders and expert analysts
who scrutinize corporate filings. Whistleblower Inc. is the most tangible
consequence of the Madoff scandal a decade after the money manager's Dec. 11,
2008 arrest.
At
the center of this new ecosystem stands the Securities and Exchange Commission's
Office of the Whistleblower, which has paid more than $326 million to 59
whistleblowers in seven years. The potential for sharing in such a huge payday
has attracted plaintiffs' lawyers, forensic accountants and former FBI agents to
this government-sanctioned fraud hunt.
Congress approved the idea in 2010
as part of the
Dodd-Frank financial overhaul law and the SEC officially opened its
centralized tip system in 2011.
Critics say the deluge of those seeking
rewards is now overwhelming the system. More than 5,200 tips have been filed
this year, compared to 3,000 in 2012.
The existence of the
program has already changed corporate behavior, says Dick Walker, a former
SEC enforcement director now at King & Spalding LLP. Firms have to move faster
to probe problems because they know the SEC may soon hear about them from a
whistleblower, he added. wsj.com
What the CFOs Are Reading Pace of CEO
Departures Spikes in 2018
Disruption in Consumer Behavior - #MeToo - Retail Called Out
The last time so many U.S. chief executives left their posts,
the country was sliding into a historic recession.
A boiling cocktail
of business turmoil and uncertainty has contributed to more U.S. CEOs leaving
their posts in 2018 than in any year since 2008, when the Great Recession
dawned.
And by year-end, the number of such departures is virtually
certain to surpass the 1,361 chief executives who left their jobs a decade ago.
Through November of this year there were at least 1,323 exits, and the annual
December toll invariably exceeds 80. In fact, the 11-month total for 2018 was
14% greater than the full-year count for 2017.
Most of this year's
CEO departures have been of the usual types: retirements (27%); transitions to
other positions in the organization, often board chair (26%); resignations
(19%); moves to other organizations (10%); and interim-period endings (6%). In
4% of cases, no reason was given.
But it's the sheer number of
transitions that's eye-opening. The trend is very unlikely to be a mere
statistical oddity.
"A number of industries are undergoing serious
disruptions due to shifting consumer behavior," he added. "Companies in
finance, technology, retail, and manufacturing are finding that in order to
respond fully to those shifts, changes need to be made at the top."
Twenty-one CEOs have been terminated by their boards this year, and
27 have left following allegations of
sexual misconduct, professional misconduct, other scandals, or legal
trouble.
"In light of the
#MeToo movement, companies are not taking any chances with leaders who
engage in inappropriate behavior or conduct in violation of companies' codes of
ethics," Challenger noted. "It not only harms companies brands and reputations,
it very much impacts current and future employees, productivity, the work
environment, and company culture."
cfo.com
Wicklander-Zulawski
Q&A Webinar:
"Isn't it Obvious? The Truth in 'He Said, She Said' Investigations"
In our recent training session, "Isn't in Obvious? The Truth in 'He Said, She
Said' Investigations" hosted by our friends at HRCI - we discussed the
importance of the investigative interview in identifying the truth. With a few
thousand HR Professionals attending our session, we didn't get the chance to
answer all of the questions that came in. We've compiled the top questions
submitted and provided some insight.
Read more here.
EMV is here to stay - but has it helped? A
SHIFT IN LIABILITY The din from the drum of the EMV mandate is
not what it was three years ago. But the reverberations over compelling
retailers to adopt costly new point-of-sale technology in order to accept new
chip-based credit and debit cards - and the debate over whether doing so has
reduced fraud - continue to ripple through the industry.
Indeed, EMV has
sent the traditional magnetic-stripe card the way of the dinosaur, with chip
cards gaining ubiquity with retail's most important stakeholder group -
consumers. According to Visa, 97 percent of in-person card purchases were made
with chip cards as of June.
stores.org
Johnson Controls partners with Civic Technologies Johnson Controls has
announced that it has partnered with Civic Technologies, a global digital
identity company. Johnson Controls will integrate the Civic Secure ID Platform
(SIP) with C-CURE 9000 Security and Event Management Systems from Software House
to provide visitor management with greater data privacy and protection, enabling
building visitors to securely present their verifiable identity using the Civic
App.
securitysystemsnews.com
Insurance Claims At $9 Billion From California
Fires 2,000 Commercial Property Claims About $7 billion in
claims are from the Camp Fire that destroyed the Northern California city of
Paradise and killed at least 86 people, making it the deadliest U.S. wildfire in
at least a century. The rest is for the Woolsey and Hill fires in Southern
California.
Collectively, the fires destroyed or damaged more than 20,000
structures, with the vast majority in and around Paradise. On Tuesday, state and
federal authorities estimated it will cost at least $3 billion to clear debris.
There are more than 28,000 claims for residential personal property, nearly
2,000 from commercial property and 9,400 in auto and other claims for the fires.
edmdigest.com
Memphis: Crime analyst concerned about large
amount of 'dollar store' robberies in Memphis A crime
analyst is calling on Family Dollar and Dollar General stores to invest into
armed security.
A law enforcement analyst said the latest incidents
are draining departments' resources because they're spending so much time
attending to these crimes. Most of the robberies were caught on surveillance
cameras, but an expert said cameras aren't enough.
"I guarantee you this
is happening several times a week across Memphis and Shelby County - the
holidays are approaching, it's going to get worse," said Bernie Cobb, retired
SCSO captain. fox13memphis.com
Charlotte, NC: Mapping data shows high crime at Charlotte
malls; all crimes within 1,000 feet of the malls over the past six months
The NBC Charlotte Defenders team reviewed the Charlotte Mecklenburg Police
Department's crime mapping data for the most popular malls. The investigation
found Northlake Mall and SouthPark Mall had the highest number of crimes of the
four malls looked at.
Carolina Place and Charlotte Premium Outlets had
the lowest crime in the list. Crime mapping data shows SouthPark Mall had the
most non-violent crimes with 50 thefts and more than 160 shoplifting cases in
the past six months.
wcnc.com
Disneyland
is quietly revoking annual passes of guests who buy and resell souvenirs
Disneyland has been quietly revoking the annual passes of so-called "personal
shoppers" and others who buy collectible merchandise inside the parks and then
resell it, either to individuals or online, according to observers and people
who say it happened to them.
The collector craze has led to a secondary
market ranging from small-time personal shoppers who go to the parks and fetch
items for individual clients to resellers who buy large numbers of products and
post on sites such as eBay.
ocregister.com
JCPenney Repost VP, Asset Protection - Dallas,
TX. on LinkedIn this morning J. C. Penney Company, Inc., one
of the nation's largest apparel and home furnishings retailers, is on a mission
to ensure every shopping experience is worth the customer's time, money and
effort. Whether shopping jcp.com or visiting one of over 850 store locations
across the United States and Puerto Rico, customers will discover a broad
assortment of products from a leading portfolio of private, exclusive and
national brands. Supporting this value proposition is the warrior spirit of over
100,000 JCPenney associates worldwide, who are focused on the Company's three
strategic priorities of strengthening private brands, becoming a world-class
omnichannel retailer and increasing revenue per customer.
As the Vice
President of Asset Protection you will provide leadership and direction in the
development, implementation and monitoring of effective, coordinated programs to
reduce the possibility of internal and external theft, to reduce shrinkage, to
ensure physical protection of associates, customers and Company assets, and to
investigate losses.
jobvite.com
Asset Protection Director, Analytics & Fraud Management - ascena retail group -
Based in Pataskala, OH The Asset Protection Director, Analytics & Fraud
Management will be responsible for leading teams focused on delivering insights
and managing fraud risk for the enterprise through the use of advanced
technology and statistical analysis. The Analytics & Fraud Management teams will
serve multiple internal customers at the Ascena level and within the brands. The
Director, Analytics & Fraud Management role will be tasked with providing
strategic direction as well as ensuring high-level execution for multiple Asset
Protection functions including exception-based reporting, investigative support,
fraud review, fraud ruleset management, shrink reporting, statistical modeling,
and delivery of data-driven responses to business inquiries.
ascena
retail group, inc. is a leading national specialty retailer offering apparel,
shoes, and accessories for women under the Premium Fashion segment (Ann Taylor,
LOFT, and Lou & Grey), Value Fashion segment (maurices and dressbarn), Plus
Fashion segment (Lane Bryant and Catherines), and for tween girls under the Kids
Fashion segment (Justice). ascena retail group, inc. operates ecommerce websites
and approximately 4,800 stores throughout the United States, Canada and Puerto
Rico.
myworkdayjobs.com
Hollywood, CA: Prosecutors Considering Evidence in Security Guard's Shooting of
Alleged Shoplifter at Walgreens
China retaliates in Huawei row by detaining two Canadians
L Brands Selling La Senza
Apple Opening $1B New Campus in Austin
Security Industry Association opens submissions for ISC West New Product
Showcase Awards
Quarterly Results Tailored
Brands Q3 retail segment comp's up 2.3%, sales up 0.2%
Men's Warehouse comp's up 1.7%, sales up 1.3%
Jos A. Bank comp's up 3.8%, sales up 4.1% K&G comp's up 4%,
sales up 4.3% Moores comp's up 1.2%, sales down 4.7%
In Case You Missed It
|
The Unsung Hero
and "Best Kept Secret"
of the LP Industry
Professor Robert Hanson
and Northern Michigan University's Loss Prevention Management Program
Read full Spotlight on Leadership here |
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All the News - One
Place - One Source - One Time The D&D Daily respects your time & doesn't
filter retail's reality
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ALL-TAG's Q-Tag® Recognized with Most Innovative In-Store Solution Award for
2018
ALL-TAG, a manufacturer of
U.S. made RF EAS Labels, and a leading supplier of AM and RF Anti-theft Security
Tags, Security Labels, and other loss prevention products, was recently awarded
"Most Innovative In-Store Solution" of the year for the
Q-Tag,
at the 2018 Fraud Awards.
The UK Retail Risk Conference hosted the 2018 Fraud Awards. The event recognized
the technological advancements and innovative approach that ALL-TAG's Q-Tag
brings to the market.
To
qualify for the "Most Innovative In-Store Solution," the judges looked for
innovative approaches to an existing, tried and tested solution or genre. The
solution had to be from either a vendor or be an in-house retailer solution.
"It's a great honor to receive this recognition for the Q-Tag," commented
ALL-TAG Europe's General Manager, Tim Moore. "We faced some stiff competition,
and this award is a testament to the innovation delivered by the Q-Tag in a very
mature market where genuinely new ideas are rare."
"The global response to our launch of the Q-Tag has been amazing," commented
ALL-TAG's Vice President of Sales, Andy Gilbert. "It is very challenging to
create a revolutionary EAS hard tag these days, but the Q-Tag truly has tackled
this objective."
For additional information about products
mentioned in this release, or to learn more about ALL-TAG, please visit
https://all-tag.com.
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Why an RFID Strategy Is Important for Retailers
Radio-frequency identification has helped
companies like Macy's virtually eliminate errors and claims costs in the supply
chain
While a report published by IDC earlier this year notes that nearly 8 in 10
retailers have set aside funds to spend on visibility platforms, including
radio-frequency identification, research out of Auburn University's RFID lab
indicates that such technology could potentially remove claims costs in the
supply chain.
The study, which reviewed the flow of product information of eight retail brand
owners and five retailers from June 2017 through July 2018, found that order
accuracy for brands using RFID tags to capture information and reconcile
shipments exceeded 99.9 percent.
"In an era of omni-channel retail - which demands high inventory accuracy - the
errors created in the supply chain propagate downstream and ultimately impact a
retailer's ability to meet customer demand in a timely manner," the study's
authors write. "As our results suggest, several of these errors found at the
store or in direct shipments to the consumer via a retailer's fulfillment center
are caused by the upstream disparity between the information flow and the
physical product flow amongst brands and retailers. RFID technology
eliminates the errors commonly found in the process, ensuring the accurate
flow of information and products."
Despite the already widespread use of RFID in the industry, analysts from Frost
& Sullivan say that retailers need to adopt the technology, along with videos,
cameras and data analytics, to keep track of inventory and improve customer
experience management.
Ram Ravi, the firm's industry analyst for industrials, states that such tools
will strengthen investments in handheld readers and smart point-of-sale
solutions. "RFID sales will get a further boost from the intensifying focus
on loss prevention, inventory management and customer behavior analysis," he
says.
Macy's is one retailer that has notably benefited from deployment of RFID.
In 2016, it
announced a plan to expand use of the technology to track 100 percent of
items in all stores by the end of 2017, according to RFID Journal. According to
an
article in Supply Chain Dive, Macy's is tagging individual apparel items
for 900 locations with an accuracy rate of 97 percent.
biztechmagazine.com
Bug Hunting Is Cybersecurity's Skill of the
Future
The vast majority of white hat hackers who reported that they were looking for
jobs in cybersecurity said that their bug hunting experience helped them land a
job, according to Bugcrowd's
2018 Inside the Mind of a Hacker report.
The report looked at the community of white hat hackers to better understand the
skill sets and career aspirations of more than 750 security researchers and
found that 41% of white hat hackers are self-taught. In addition, 80% of bug
hunters said that their experience in bug hunting has helped them get a job in
cybersecurity. infosecurity-magazine.com
Deception: Honey vs. Real Environments
A primer on choosing deception technology that will provide maximum efficacy
without over-committing money, time and resources.
Deception technology is offering defenders the ability to finally gain a rare
advantage over adversaries by doing something that other forms of defense can't:
provide early and accurate detection by planting a minefield of attractive
decoys to trip up attackers. We've seen examples of this type of defense used by
the FBI and other top law enforcement to catch criminals such as child
pornographers and, more recently, egregious financial theft.
Decoys
are designed to catch early-stage activity as the adversary looks to understand
the network and how to find its target. I call this early stage of an attack
"casing the joint," and my research has shown that interrupting this stage -
ultimately, reducing the dwell time of a potential attack - is crucial to
protecting data. Defenders can watch what is happening, learn more about the
nature of the attack, and better understand the way that the attacker is moving
through a network or even a cloud-based file share.
More organizations are starting to look at deception as a way to plug the gaps
of existing deployed security solutions such as data loss prevention,
encryption, access management, and user behavior analytics. But how can security
teams determine which form of deception is the right one for their
organizations? It's up to each organization to determine which deception
approach makes the most sense for them.
darkreading.com
Business E-Mail Compromise Scheme Targeted Thousands of Sr.-Level Exec's
Nigerian National Sentenced to 45 Months in Federal Prison
ADEYEMI ODUFUYE, also known as "Micky," "Micky Bricks," "Yemi," "GMB," "Bawz,"
and "Jefe," 32, a citizen of Nigeria, was sentenced this week by U.S. District
Judge Janet C. Hall in New Haven to 45 months of imprisonment for his
supervisory role in a business e-mail compromise scheme.
According to court documents and statements made in court, Odufuye and others,
including Olumuyiwa Yahtrip Adejumo, operated a business compromise scheme
that targeted hundreds, if not thousands, of CEOs, CFOs, controllers and others
at businesses, nonprofit organizations, and schools in Connecticut and across
the United States. As part of the scheme, Odufuye and others sent e-mails
addressed to executives that were made to appear to be sent from the legitimate
e-mail address of the CEO or other executive from the business. The emails were
sent with the intent of having the recipients send or wire money to bank
accounts used by members of the conspiracy.
justice.gov
New Android Malware Can Steal Money From PayPal
An Android Trojan virus has been discovered that has the ability to steal money
from PayPal. According to We Live Security, the malware, which is hiding as a
battery optimization tool distributed via third-party app stores, "combines the
capabilities of a remotely controlled banking Trojan with a novel misuse of
Android Accessibility services to target users of the official PayPal app."
pymnts.com
49% of Cloud Databases Left Unencrypted
About half of all databases are left unencrypted - one of several security
practices researchers say businesses overlook when protecting information stored
in the cloud. Businesses also leave information vulnerable in the cloud by
failing to implement MFA and configure Kubernetes settings, new research
reveals.
darkreading.com
63% of UK retailers plan to beef up cyber security during holiday season
Payments provider ACI Worldwide partners with BioCatch to reduce online and
mobile banking fraud with behavioral biometrics
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'Live in
NYC' 2018 at the NRF Big Show
#2 Most Watched
Technology: Redefining Loss Prevention
The Future
of LP/AP
Mike Lamb, VP of AP, Kroger
Mark Stinde, VP of AP, 7-Eleven
Kevin Colman, Group VP of AP, Macy's
With
retail rolling out a multitude of new technologies faster than ever before, how
are the core LP/AP executives in the store and at corporate being impacted? How
involved are we in these rollouts on the front end? And on the back end, does it
change the essence of LP's training, awareness, and investigative abilities?
With e-commerce fraud growing and a number of LP/AP executives now managing
those processes, we now have a slight, invisible merging of IT Security and Loss
Prevention that is being talked about. How far will this evolve?
In this roundtable discussion, three industry leaders share their perspectives
on how technology is impacting LP's role now and in the future.
Episode Sponsored By
Watch the full 'Live in NYC'
2018 video series
here. |
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Sting uses fake Amazon boxes, GPS to catch
would-be thieves
The explosion in online shopping has led to porch pirates and stoop surfers
swiping holiday packages from unsuspecting residents. The cops in one New Jersey
city are trying to catch the thieves with some trickery of their own.
Police in Jersey City, across the Hudson River from New York, are teaming up
with Amazon to install doorbell cameras and plant dummy boxes with GPS tracking
devices at homes around the city. They didn't have to wait long Tuesday for
someone to take the bait.
"We had a box out on the street for three minutes before it was taken," said
police Capt. James Crecco, who is overseeing the mission. "We thought it was a
mistake at first." The suspect was caught, Crecco added.
Exact figures on porch thefts are hard to come by. A company commissioned by
comparison-shopping service insuranceQuotes.com surveyed 1,000 people and
extrapolated that 26 million Americans have had a holiday package stolen from
their home. That would be nearly one in 12 Americans.
Amazon - which is providing equipment free for the Jersey City program -
declined to provide figures on how many packages are reported stolen or missing,
as did UPS and FedEx.
Jersey City Police Chief Michael Kelly told The Associated Press that the
locations for cameras and boxes were selected using the city's own crime
statistics and mapping of theft locations provided by Amazon.
"Most of the package thefts we've made arrests on revolve around (closed-circuit
TV) or private surveillance cameras that give us a still image," Kelly said.
"With the bait packages, some will be under video surveillance, and some will
have GPS."
Kelly said the program has undergone a legal review and has been approved by a
municipal prosecutor. He said the city is hoping to expand the program with
assistance from Amazon, the nation's largest online retailer.
abcnews.go.com
Friendly Fraud - The Headache That Arrives After
Holiday Cheer Ends
Black Friday and Cyber Monday can undoubtedly do wonders for revenue, but many
merchants forget that the holiday season also brings about increased headaches
and costs associated with friendly fraud. Much like a New Year's hangover, the
real pain of this headache isn't usually felt until right after the holidays are
over.
Often resulting in chargebacks, friendly fraud occurs when consumers receive
their credit card statements and the reality of their expenditure triggers
buyer's remorse. As a result, the consumer contacts their card issuing bank to
dispute or reverse the charges. Fearful of losing valued customers, and often
without detailed transaction information, issuers tend to offer refunds or
initiate chargebacks.
To prevent severe losses, merchants and issuers must collaborate and share
transaction information to resolve issues at the earliest possible stage. With
rising sales ringing through the registers on Black Friday, Cyber Monday, and
the entire holiday season, merchants need to ensure they deliver the best
customer experience while arming themselves against chargebacks at an already
frantic time of year. "The Chargeback Triangle" study found that collaboration
between issuing banks, merchants, and consumers can significantly mitigate fraud
and chargebacks.
paymentweek.com
How top online merchants' conversion rates fared
in the Cyber 5
80% of younger shoppers make impulse purchases
online-here's how sites trick you into spending |
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Los Angeles, CA: 5 Indictments Handed Down in LA
in Movie
and TV Show Piracy Ring
A Los Angeles federal grand jury has indicted five men who allegedly ran an
international piracy ring that offered hundreds of stolen movies and TV shows
online, including "Fifty Shades of Grey," ''Godzilla" and "The Walking Dead."
Wednesday's indictment alleges the men hacked computer systems used by Hollywood
film production companies to steal digital files; recorded movie theater
screenings and obtained copies of movies sent to industry professionals. The
ring allegedly had a server in France that contained 25,000 files including
stolen movies, trailers, TV episodes and audio tracks. The men are charged with
conspiracy, computer hacking, ID theft and copyright infringement. They live in
the United Kingdom, India, Malaysia and the United Arab Emirates. None are in
U.S. custody but the UK resident awaits trial on similar charges there.
waff.com
Five
Shoplifting suspects lead Fort Worth PD on high-speed chase; now in custody
The crime just happened to have been spotted by an off-duty Fort Worth police
detective Monday around 9 p.m. It was good timing for police when an alert
off-duty detective out doing some shopping. It was the same time a group of
accused thieves tried to pull off a pretty bold grab-and-dash heist. Police say
five young adults were busted after they stole a large amount of clothing from a
Dick's Sporting Goods in Fort Worth. Police say several in the group grabbed
bundles of items from the Nike section of the store and ran to a waiting getaway
vehicle outside.
fox4news.com
Jefferson County, MO: The owners of a longtime music shop
in Jefferson County are trying to recover from a costly theft
Darrell Stiles and his business partner have operated Jefferson County Music for
more than 30 years. "They got 9 guitars and 2 amplifiers," said Stiles. He said
thieves smashed the glass of his front door and then appeared to go straight to
his expensive guitars. "We're talking about nearly $5,000 worth of merchandise."
fox2now.com
Gastonia, NC: Man pretends to be Walmart employee
in order to shoplift
Gastonia Police are searching for a man accused of trying to impersonate a
Walmart employee in order to steal from the store. The incident, which happened
at the Walmart along E. Franklin Boulevard Monday, turned violent when a shopper
said he tried to stop the man, only to end up scuffling with the suspect. A
customer and his family were walking out of the store after buying gifts for his
grandchildren when they were approached by a man who allegedly claimed to be a
Walmart employee. "He had a coat on [that looked] like Walmart," Butler said.
The man told the family he needed to see their gift receipt so Butler's wife
handed it to him, according to Butler. "But when he turned, he didn't have that
Walmart sticker on his back," Butler said. "My wife said something ain't right."
Gastonia Police said the man tried to use Butler's receipt to trick the real
Walmart employees into thinking he had bought some items he shoplifted. But the
real workers weren't buying it, and Butler said when he and his wife identified
the man to employees, the suspect ran out of the store.
wcnc.com
Update: Nashua, NY: Man pleads guilty to $50,000
theft
from Merrimack Outlets Mall
A plea agreement accepted Tuesday by a Superior Court judge spares New York
resident Oscar Mosquera jail and prison time, but he must abide by all the terms
of his sentencing order or risk a substantial stint behind bars. Mosquera, 39, a
native of Colombia who came to the U.S. and became a citizen at age 18, pleaded
guilty to three of the five charges stemming from his arrest in April on
accusations he took part in the theft of $50,000 worth of merchandise from a
Merrimack Premium Outlets Mall retail store. Mosquera was sentenced to two terms
of two to five years each in State Prison, all deferred for one year, on the
felony charges, and to 12 months in jail, all deferred for one year, on the
disobeying police offense.
nashuatelegraph.com
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Shootings & Deaths
Tumwater, WA: Woman found dead, shot in chest,
behind Tumwater Costco
A 24-year-old woman was found dead alongside the road in Tumwater early
Wednesday, and police say they are investigating it as a homicide. Officers
discovered the woman's body behind the Costco store at about 3:20 a.m. The first
officers on scene attempted lifesaving measures, but were unsuccessful. The
woman was pronounced dead, and medics determined she had sustained a gunshot
wound.
komonews.com
Albany, NY: 1 man shot and killed outside a
downtown Grocery Store
Police say it happened around 8 p.m. outside a grocery store near the area of
Second and Judson streets in the city. They believe the victim, a 28-year-old
Dalon Blunt, of Albany, knew his attacker. Blunt was shot multiple times in the
torso before he was taken to Albany Medical Center where later died.
news10.com
Third suspect Arrested for Murder in the of an 81
year old Sears
Loss Prevention employee
A
third man has been charged in the death of an 81-year-old veteran, Charles
Duaine Hamilton who died last August while trying to stop people from
shoplifting at a Columbia Place Mall, Sears store. Ervan Matthew Harvey, 49, was
charged with murder and strong armed robbery, according to a statement from the
Richland County Sheriff's Department. Harvey, along with Jeffrey Alan Simmons
and Jason Randolph, was stealing two flat-screen TVs when they were confronted
by Charles Duaine Hamilton, according to the statement. Hamilton was working as
a loss prevention officer at the Sears on Two Notch Road. The men shoved
Hamilton onto a concrete floor. The Air Force veteran sustained a head wound,
which he later died from.
thestate.com
Martinsburg, WV: Grocery store owner in critical
condition; shot during alleged robbery
The proprietress of Lupita's Grocery store located in downtown Martinsburg
remains in critical condition after being shot in her store. Martinsburg City
Police were called at approximately 4:36 p.m. Wednesday to investigate a
shooting. Officers entered the store and found Guadalupe Bustillos, 64, of
Martinsburg, on the floor. Police were unable to locate the suspect.
journal-news.net
Robberies, Incidents & Thefts
Detroit, MI: Burglary Crew At Large On Detroit's West Side
Police are tracking down a burglary crew that was trying to break into
businesses on Detroit's west side. The situation unfolded early Thursday morning
at the corner of 7 Mile and Telegraph roads. The group apparently burglarized a
business, then disappeared into a residential area. Police are now searching for
at least three suspects. At this time, it's unclear if the suspects got away
with anything.
wwjnewsradio.radio.com
Belleview,
FL: Woman crashes into Winn Dixie, steals Jim Beam; she lives next door to the
store
A Belleview woman crashed a car into a liquor store early Tuesday and then stole
a bottle of Jim Beam bourbon whiskey. Shortly after 5:30 a.m., BPD officers
responded to the Winn-Dixie Liquor Store in response to an alarm. The front
glass door was significantly damaged. Store surveillance video showed a woman
driving a Nissan Altima into the door. The woman, who was wearing a gray
sweatshirt and dark pants, got out of the car and went inside. She took a 1.75
liter bottle of Jim Beam that had a sale price of $23.99, with an extra $10 off.
An employee who viewed the film told officers that the woman, Suzanne Campbell,
lives next door to the store.
ocala.com
Spring,
TX: WHAT WOULD YOU DO? Couple protects $250,000 in cash after witnessing ATM
smash-and-grab
A couple caught $250,000 cash blowing in the wind outside a Chase bank in
Spring. They kept only a photo and story few believe. "You didn't take just one
is what they say to me at work," Alicia Nelson said. "I say no I didn't take any
money." Two weeks ago, Nelson and boyfriend Jason O'Leary heard a crash from
their home patio. It happened a block away. "Somebody was hurt in an accident is
what I thought and we were going to help them," Nelson said. Instead, they saw
an ATM ripped open, people in a car and truck dragging a chain speeding away.
They also saw money flying.
khou.com
Cary, NC: Restaurant Armed Robbery suspect linked to
crimes in Durham, Knightdale, Morrisville, Raleigh, and Wake Forest
Los Angeles, CA: Suspect arrested in series of Gas
Stations and Restaurant Armed Robberies across OC, including Huntington Beach
and Costa Mesa
Norfolk, VA: 9 Indicted in highly sophisticated string of
Grocery Armed Robberies in Chesapeake and Virginia Beach
Three busted for Shoplifting at Acme Supermarket - had 240
Bags of Heroin, 11 grams of meth on them
Jared on Broadway Blvd, Tucson, AZ reported a Grab & Run on 12/12, item
valued at $3,477
Kay Jewelers in the Westshore Mall, Tampa, FL reported a Grab & Run on 12/12,
items valued at $9,899
Zales in the Valley Mall, Union Gap, WA reported a Grab & Run on 12/ 11, item
valued at $2,600
Zales in the Columbia Gorge Outlets, Troutdale, OR reported a Grab & Run on
12/11, item valued at $3,000
Sentencings & Charges
Edmonton, AB, Canada: Mac's store murderer given
life sentence, no chance of parole for 25 years
A man who killed two Mac's convenience store clerks in December 2015 has been
sentenced to life in prison with no chance of parole for 25 years. Laylin
Delorme and two accomplices robbed and shot Karanpal Bhangu and Ricky Cenabre
three years ago. The clerks were working overnight shifts alone at two Edmonton
Mac's stores. Edmonton Court of Queen's Bench Justice Robert Graesser rejected
the Crown's request to impose consecutive sentences, which would have made
Delorme wait 50 years to apply for parole.
cbc.ca
Decatur, AL: Man Sentenced to Life for 3 C-Store Armed
Robberies
Albuquerque, NM: Man gets 25 years in prison for C-Store
Armed Robbery in New Mexico; High Speed chase and fired gunshots at police
officers
Store Owner & Ten Customers Plead Guilty To $437K Food
Stamp Fraud
Knoxville, TN: Police arrest three after string of jewelry store robberies
Hanover County, VA: Woman gets life in prison for deadly Walmart shooting
Akron, OH: Man sentenced to 12 years for armed robbery of Dollar General
Nigerian National Sentenced to 45 Months for Role in Business E-Mail Compromise
Scheme
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•
Boost Mobile - Rockford, IL - Armed Robbery
•
Boost Mobile - Bryan, TX - Armed Robbery
•
C-Store - Linden, NJ - Armed Robbery/ Owner stabbed
•
C-Store - Binghamton, NY - Armed Robbery
•
C-Store - Rockford, IL - Armed Robbery
•
Cash Store - Kent County, MI - Robbery
•
Dollar General - Rocky Mount, NC - Robbery
•
Gas Station - East Providence, RI - Armed Robbery
•
Gas Station - Altoona, PA - Armed Robbery
•
Grocery - South Elgin, IL - Robbery
•
Grocery - Ocala, FL - Burglary
•
Grocery - Pittsburgh, PA - Robbery
•
Grocery - Martinsburg, WV - Armed Robbery/Shooting - owner
shot
•
Jewelry - Jensen Beach, FL - Armed Robbery
•
Liquor Store - Fresno, CA - Armed Robbery
•
Little Caesars - Rockford, IL - Armed Robbery
•
McDonald's - Ferndale, WA - Robbery
•
Metro PCS - Garden Grove, CA - Armed Robbery
•
Metro PCS - New Orleans, LA - Armed Robbery
•
Music Shop - Jefferson County, MO - Burglary
•
Restaurant - Cary, NC - Armed Robbery
•
Restaurant - San Diego, CA - Armed Robbery
•
Tobacco - Rockford, IL - Armed Robbery
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Daily Totals:
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21 robberies
•
2 burglaries
•
1 shooting
•
0 killings
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Josiah Leite named District Asset Protection Leader for Rite Aid |
Alberto Vanegas named Asset Protection Manager - ORC Canada for
lululemon |
Chris Ortega promoted to Loss Prevention Investigations and Security
Manager for The Michaels Companies, Inc. |
Xavier Soule named Area Loss Prevention & Compliance Auditor -
Consultant for HS Brands Global |
Submit Your New Hires/Promotions or New Position |
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Featured Job Spotlights
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Asset Protection Director, Analytics & Fraud Management
Pataskala, OH
The Asset Protection Director, Analytics & Fraud Management will be responsible
for leading teams focused on delivering insights and managing fraud risk for the
enterprise through the use of advanced technology and statistical analysis. The
Analytics & Fraud Management teams will serve multiple internal customers at the
Ascena level and within the brands...
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Divisional Loss Prevention Director
Florida
Provides strategic loss prevention management for a division of 2,000+ stores
with sales volumes totaling +/- $4B. Maximizes profits by developing and
executing programs to reduce and prevent the loss of company inventory/assets
and managing Regional Loss Prevention Managers within an assigned geographical
area...
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Sr. Loss Prevention Manager
Charlotte, NC
The Senior FLPM position is responsible for direct leadership of the Global Loss
Prevention team and indirect leadership of the operations and field team (Store
teams, DM's, HR team) to achieve Loss Prevention. Leadership includes
relationship building with cross functional teams, staff development and
administration, Program and policy execution and development...
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Regional Asset Protection and Safety Manager
Rockville, MD
The Regional Asset Protection and Safety Manager will lead the Region in shrink
reduction and profit maximization efforts. The position will proactively seek to
bring economic value to the company, promoting profitable sales and world class
customer service while ensuring a safe place to work and shop...
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Retail Security and Safety Specialist
Multiple Locations
This job contributes to REI's success by ensuring the security and safety of
your store team and members by providing a presence on REI property and events.
Activities include but are not limited to: fostering partnerships with and
training store management and staff and taking action to address shrink and
security. Models and acts in accordance with REI's guiding values and mission.
Apply now for positions in: Soho, NY Washington D.C. San Francisco, CA Portland,
OR Bellevue, WA...
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Regional Safety and LP Specialist
Miami, FL
The Safety and Loss Prevention Specialist is a subject matter expert responsible
for partnering with both our corporate stores and franchise store operations to
improve the safety and training processes. This includes reducing motor vehicle
accidents, reducing work-related injuries, and ensuring OSHA / DOT compliance
through the implementation of corporate or franchisee plans in accordance with
local, state, and federal rules and regulations...
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Got a picture of your team on your cell phone?
Send it to us!
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Lead with Gratitude,
Humility and Passion to Inspire
and Motivate Your Team to Do Great Work
|
Lead and Manage with Gratitude for a More
Productive Staff
As a leader or manager, it's your responsibility to create an environment where
your staff excels. That's where leading with gratitude comes in handy. Being
grateful can be the defining ingredient of an incredibly productive staff.
Adjust word choices
Why Humble Leaders Make the Best Leaders
Often, the idea of a humble, self-effacing leaders doesn't resonate with us when
we think of great business leaders. However, humble leaders listen more
effectively, inspire great teamwork and focus everyone on organizational goals.
Quiet confidence |
This 1 Leadership Quality Will Motivate Your
Employees to Do Great Work
When you think of top leadership qualities, decision-making, communication
skills and strategic thinking may come to mind first, but there's one quality
that might be even more important: humility. Here's how being humble can inspire
great work.
Teamwork
The Top 5 Qualities Employees Want in a Leader
To each of us, the portrait of a great leader looks differently. However, when
it comes to the employee-manager relationship, it turns out most people are in
agreement on some of the best qualities leaders should have. Here are just a
few.
Infectious passion |
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Progress or moving forward has as much to do with which way
you're facing as anything else. If you stay focused on facing your customer and
not your internal team then you might find success is a little closer than you
think. This goes for the vendor and for the retailer, as we all have customers
to serve both internally and externally. And while it's impossible to always
stay facing them the mere thought of it will bring you back a little faster if
you just remember that your ultimate success is driven by your customers whether
its individual stores or companies. Much too often we all tend to get lost in
the politics of our inner group and use it as a means of avoiding having to
accomplish difficult tasks. But all you've got to remember is to turn around and
face the customer and then you'll be back on track getting things done and
moving forward.
Just a Thought, Gus
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