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December 13, 2012 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

Michelle SimonMichelle Simon was promoted to Director, Safety and Health for OfficeMax, Inc. Michelle has been instrumental in developing the current safety strategies including safety performance reporting metrics for the entire Company and in developing comprehensive safety training for our Headquarters including the formation of the IRT (Incident Response Team). Michelle joined OfficeMax in 2009 as the Corporate Safety Manager. Prior to joining OfficeMax, she was with United Parcel Service (UPS) and held multiple roles within Operations, Human Resources and Safety. Michelle is a graduate of Roosevelt University with a Masters in Business Administration. She is an active member in the American Society of Safety Engineers (ASSE) and is currently pursuing her Associate Safety Professional (ASP) certification.
Brian Csorba
Brian Csorba was promoted to Senior Manager, Corporate Loss Prevention Operations for OfficeMax, Inc.
Brian has been instrumental in managing many corporate and field initiatives including real estate projects, vendor management, and corporate investigations. Brian has been with OfficeMax since September 2007 in the role of Manager, Corporate Loss Prevention and Field Support. Brian’s previous experience includes roles with LP Innovations and Target Corporation. Brian is a graduate of American Intercontinental University with a Masters Degree in Business Administration and Operations Management. Brian currently holds a CFI certification.

Oregon mall shooting appears to be lone, random rampage - MOTIVE UNCLEAR  A masked gunman who opened fire in a crowded Oregon mall in the middle of the holiday shopping season, killing two people and wounding a third before taking his own life, appears to have acted alone in a random rampage, police said on Wednesday. Investigators identified the man behind Tuesday's shooting as Jacob Tyler Roberts, 22, who they said had no significant criminal history and acted without any obvious warning, though his Facebook page indicated an affinity for guns and alcohol. (Source

Burned Bangladesh factory was warned twice on fire safety
The Bangladesh factory producing clothes for Wal-Mart Stores Inc before a November fire that killed 112 workers was operating without a safety license and had been warned twice to improve conditions there, an emergency services official said. "The fire safety certification expired on June 30, but the department did not renew it because fire safety provisions had not been put in place," he said. He added that in July a reminder had been sent to the management of the factory, which is owned by the garments manufacturer Tuba Group. (Source

November retail sales increased 0.8%
The data suggests the economy is rebounding from disruptions caused by Superstorm Sandy. The gains were widespread except at department stores, where sales dropped. That's a troubling development at the start of holiday shopping. Still, sales at non-store retailers, which include online shopping, rose 3 percent. That's the biggest monthly gain in 13 months. (Source Associated Press)

Amazon supports federal legislation permitting interstate sales tax collection?
"We look forward to creating hundreds of high-tech jobs in Massachusetts and continuing to work with Gov. Patrick, state leaders and Congress to pass federal legislation permitting interstate sales tax collection,” says Paul Misener, Amazon’s vice president of global public policy said recently about their business in Massachusetts. There are at least three versions of federal legislation that Amazon supports, each designed to give states the authority to mandate sales tax collection by all retailers, regardless of their in-state physical presence. But none has been put to a vote in Congress. (Source

60% of U.S. adults believe payments made via smartphones will replace credit card and cash  40% don’t want to transmit sensitive information to a merchant’s device. (Source

E-reader Sales Plunge As Tablets Take Over
An "alarmingly precipitous decline" this year after five years of rapid growth, research firm IHS iSuppli says. The rapid rise and now rapid decline of e-readers is unusual even for the volatile consumer electronics industry. Full-blown tablets with color screens are behind the decline, the firm says. Inc. now sells tablets under the Kindle brand, and Barnes & Noble Inc. has added tablets to its Nook e-reader line. (Source

Security strike threatened at JFK Airport
John F. Kennedy Airport's security guards are threatening to walk off the job later this month, during what is known as one of the busiest travel times of the year. The 300 nonunion workers said they want better training and equipment, and have also filed complaints with the TSA, saying that job conditions have resulted in security lapses. If a strike-authorization vote is approved today or tomorrow, the guards could walk out of the airport on Dec. 20. (Source

Dollar General follows Family Dollar into the sale of cigarettes.  Last year Family Dollar announced they would begin the roll-out cigarettes and tobacco goods in their stores, now Dollar General announces they will add tobacco products and cigarettes to most store by mid-2013. A spokesperson for Dollar General said, “that its core customers are more likely to smoke than the national average.” (Source

Biggest seizure in port history -Thousands of fake watches seized at Texas border worth $83 million  U.S. Customs and Border Protection on Wednesday announced the seizure of about 7,800 watches. The arriving truck was searched at the World Trade Bridge, which links Laredo and Nuevo Laredo, Mexico. CBP's Laredo port director Sidney Aki says the seizure is believed to be the largest in port history in terms of manufacturer's suggested retail price. (Source

Franklin, Tenn. police step up efforts at Franklin Mall and bust 44 shoplifters and recover a "ton" of merchandise since Black Friday  Franklin Police and mall security have stepped up patrols during the busy weeks leading up to Christmas. "We've made a huge impact by simply being there, working with these anchor stores security and mall security. We've recovered a ton of merchandise that otherwise would have been stolen and put 44 people behind bars," said Lt. Charlie Warner from the Franklin Police Department. (Source

Cargo Crime Increases in Third Quarter
This year’s third quarter showed a nine percent spike in cargo theft, totaling 246 incidents, compared to 225 in 2011. That’s a 21-percent jump overall for the first nine months of the year. According to CargoNet, food, base metals, electronics, apparel, plastic and rubber products represented 69 percent of all commodity types reported stolen in Q3 of 2012, versus 63 percent during the second quarter. Like last year, prepared food and beverage products were the most stolen commodities in Q3. While base metals, and electronics tied for second with 15 percent each. (Source

Police lockdown and searched the campus of Cal State Fullerton for two suspects in a jewelry store robbery.  Students at Cal State Fullerton who barricaded themselves inside classrooms and dorm rooms Wednesday afternoon prepared to stay put into the night as police searched for two suspects in a jewelry store robbery, while another suspect was caught after a high-speed pursuit that spanned three counties and ended on a baseball field where Los Angeles' police chief was giving away toys. Police say that all the buildings have been cleared and the two suspects continue to be at large. (Source

Houston EZ Pawn hit by a gang of armed thieves.  Four to six masked suspects went into the EZ Pawn store in Houston brandishing weapons and sledgehammers. The suspects were targeting jewelry and weapons and kept customers and employees at bay, till they fled store. No one was injured during the incident. (Source

Nashville Police arrest shoplifter who tried to run over an Undercover Officer.  The searched ended yesterday for Dabney Frey, she turned herself in to Police in Nashville. Frey now faces felony charges for nearly running over a plain clothes police officer. Franklin police were called out to Cool Springs Galleria Saturday, to help arrest three shoplifters. An officer got in front of their getaway car, but instead of stopping, the driver hit the gas. The officer dove out of the way and was not injured. (Source

Knife-wielding shoplifter in Longview, Texas disarmed by Sears LP agent.  Longview police arrested 44-year-old Rodney Webb at the Longview Mall Tuesday night after he pulled a knife on store employees. Witnesses say Webb was observed shoplifting. When confronted, he pulled a knife. An employee knocked the knife away, but Webb then bit an employee as he was being restrained. Webb remains in the Gregg County Jail charged with aggravated robbery. (Source

Baytown, Texas Family Dollar robbed for the 6th time since August.  The latest robbery occurred at 3:30 p.m. Wednesday at the Family Dollar located on the 1300 block of Garth Road. Police say two men entered the store and approached an employee at the register. One suspect showed a handgun and served as a lookout. The other suspect displayed a crowbar and took cash from the employee’s register. No one was injured. (Source

Walmart Shoplifter uses a Stun Gun to get away in Casselbury, Florida.  The suspect was trying to leave the garden center of the Walmart with a $290 air compressor in a cart, till he saw two Loss Prevention Associates waiting for him. The suspect dumped the cart with the compressor in the store and walked out the front entrance. When the LP Agent went after the suspect he turned and shocked the agent with a stun gun disguised as a cell phone. The suspect, Travis McNeal was captured down the street from the store and has three prior charges for retail theft. (Source

Family Dollar Manager in Temple, Texas accused of staging his own robbery.  Carl Enderby, 24 told police he was going to make Sunday bank deposit after closing. When Enderby got into his car, a man with a gun forced him to drive away, then jumped out minutes later stealing the deposit bag. Police determined he was lying and Enderby now faces theft charges and bail is set at $75,000. (Source

Parolee in Kansas commits 10 robberies in a month.  Muhammad Waliallah was paroled in September after serving time for second degree murder; by November 1 he started on his crime spree first hitting a Family Dollar store. Over the month of November, he continued his spree with a Save-a-Lot, Papa John’s and many convenience and liquor stores. Yesterday he faced the judge on nine counts of aggravated robbery and one count of robbery. (Source

Shoplifting From American Apparel movie premiere soldout Saturday night SHOPLIFTING FROM AMERICAN APPAREL is a docudramedy that melds Tao Lin’s autobiographical novel about getting arrested with a film crew’s misadventures with indie filmmaking. Tickets are currently being sold at for the following cities: 12/7 – LA – LOS FELIZ 3 – Screening Complete! 12/15 – NYC – INDIESCREEN – 38 Tickets left! 1/ 3 – PORTLAND -CLINTON STREET THEATER 1/5 – SEATTLE – NORTHWEST FILM FORUM 1/10 – CLEVELAND – CEDAR LEE THEATER 1/12 – SAN FRANCISCO – 4 STAR THEATER (Source

Quarterly Same Store Sales Results

Restoration Hardware 3Q up 29%
Canada's Sobey's grocery stores 2Q up 1.3%
Ascena 1Q up 1% with net income down 9.3%


Starting Monday!

Look for our four part series on the evolution of Georgia's ORC efforts. Highlighting the past, present, and future of the Georgia Retail Association, the Georgia Retail Association's Loss Prevention Council, and the Georgia Retail Association Organized Retail Crime Alliance, the article interviews some of the three groups' top members.



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Downing & Downing Annual Dinner Party and Event. LPNN will be recording - live audience. Monday, Jan 14th at Maloney & Porcelli's. Guest Speaker Tatiana Sandino, Harvard Business School. Co-author of the study "Can Wages Buy Honesty? The Relationship Between Relative Wages and Employee Theft". Rich Mellor, VPLP for the NRF will be introducing this year's Honoree, Joe LaRocca. Honoring Joe LaRocca, VP & Senior Advior of LP, RetaiLPartners and former VP of LP for the NRF for his leadership and dedication to the advancement of the LP profession. Be on the lookout for your invitation. More announcements coming! Co-sponsors: Agilence, Axis Communications, Axonify, Bass Security, InstaKey Security Systems, LPI, Se-Kure Controls, WG

ORC News - Sponsored by Universal Survellience Systems

"The new kings of crime" from Eastern Europe hitting retailers in Chicago - their #1 crime  Chicago's new kings of crime are more likely to hail from Eastern Europe, South America, Mexico or the Middle East- unlike their predecessors in the traditional Italian mob. Authorities say there are two primary schemes. The first is retail theft, but not large expensive items. The new mobs steal necessities such as bottled water- enough to fill a warehouse that was recently busted. "Baby formula is always a hot product, razors, anything that everybody needs that is expensive...we have cases where they are bringing in tons and tons, literally tons of property and then shipping it in containers," said David Williams, Cook County Organized Crime Task Force. The loss of sales tax hurts everyone. "In Illinois last year, approximately $77 million could have gone to firemen, policemen, hospitals, teacher," said David Williams, Cook County Organized Crime Task Force. (Source

Ten indicted in $7 Million eBay fraud scheme.  On Wednesday, December 12, US State Attorney for the Southern District of Alabama Kenyen Brown announced the indictments of 10 defendants in an elaborate eBay fraud case. The indictments allege that the defendants were involved in operating a racketeer-influenced and corrupt organization, known as Spellen Enterprise. The RICO count said that Spellen Enterprise fraudulently purchased loads of electronics, such as Playstation3s, iPods, and iPads, from retail stores using counterfeited credit cards and driver’s licenses. The case came from an investigation by the US Secret Service who were assisted by the USPS, the Georgia Bureau of investigation, and the EBay pro-act team. (Source (Source

An Employee at a New York Community College steals $50,000, by inventory and refund fraud.  Nancy Lear a former employee at the Jefferson Community College book store in Watertown, New York was able to make false inventory entries and produce refunds for nonexistent books. The thefts occurred between April and November; the theft was discovered by another employee during the November inventory. (Source

Indianapolis area woman wanted for felony theft at Target.  Greenwood, Indian Police are hoping to find a young lady who may be responsible for the theft of over $5000 of DVDs and CDs from the Greenwood Target. The suspect is alleged to have take the merchandise to the fitting room, take the disks out of the packages and then conceal the merchandise. The suspect may have been involved with the same type theft in Avon. (Source


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Vendor Spotlight

Demographics Analytic: A 2012 Security Sales & Integration Top Tech Innovation for Retailers

Paige Dillon
By Paige Dillon

Santa has delivered early this year. It was just announced that 3VR’s new Demographics Analytic took home one of Security Sales & Integration’s coveted Top 30 Technology Innovations Awards 2012.

We are honored to be included among other great products, such as Axis’ P12 Network Camera and DICE’s Tech Service Management App.

With the holiday shopping season in full swing, the new award-winning retail analytic will be extremely useful for stores in their holiday marketing strategies.

Here’s why:

Security Sales & Integration Top 30 Tech Integration Awards 2012A Product at the TOP of its Game

Okay, I don’t want to toot the 3VR horn too much here, but this product just took home one of the industry’s top awards! Touted for being easy to implement, easy to manage across the enterprise, and easy to use – not to mention a time saver, with applications for both security AND marketing folks – the 3VR Demographics Analytic won a Top 30 Technology Innovations Award, beating out hundreds of other security products across the industry. Who wouldn’t be excited about a new, award-winning way to analyze customer data this holiday season?

Replace Customer Counting with Customer UNDERSTANDING

Retailers are expected to bring in recession-busting sales numbers this holiday shopping season. Those numbers will also come with an overwhelming amount of customer data. So, what if retailers could make sense of that data in real time, going far beyond just counting customers? (I’m sure you’ve figured out where I’m going with this). They can.

Using the Demographics Analytic, retailers can determine which customers bought what, at what time of day, how long they shopped for – the list goes on. With the capability to identify customers by age and gender, understand foot traffic conversion, and compare this data across stores, the analytic permits retailers to understand WHO their customers are, leaving the door open for more targeted marketing and product stocking.

In addition, merchandise inventory and store layouts can be modified to better serve and attract the type of customers that shop at your store. For example, a weekend sale advertised in the local newspaper may attract an older demographic than an online publication. Or, a coupon in the mail may attract a larger female demographic. You can test this using the Demographic Analytic by simply running a report at the end of the sale and compare it to normal business demographics.

Who said retailers won’t be the ones who find a sweet deal this holiday?

Learn more about how the 3VR Demographics Analytic can help you understand your customers.

Access the full article for Security Sales & Integration magazine’s Top 30 Technology Innovations 2012 here.

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Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.
Thought Challenge

Thought Challenge Review

Can you run a store?

by Dustin Hudgins, CFI
Regional Loss Prevention Manager
Rent-A-Center, Inc.

as published June 4, 2012

Think for a moment about all that is going on right now- the world economy, our economy, the housing market, unemployment, war, oil prices- the bottom line is that retailers are being forced to scale back and do more with less. How can you stand out in a pool of thousands? Why should a potential employer hire you? Trust me, I have been there...about a year ago I had no job, my wife and I were caring for our son, who was born 8 weeks premature, and we had no health insurance.

During my employment search I discovered that there were many Dustins’ out there; LP certified, college educated and experienced. How was I going to stand out in the pool of thousands? What was my competitive edge? How could I add value to an organization?

Ask yourself- do you know your business well enough to step in and run a store?

Think about the core functions of the Loss Prevention industry...we teach, coach, audit and investigate. How can you be effective and add value to your organization if you don’t understand the nuts and bolts of your operations? We have all had, or administrated, the 6-8 week Loss Prevention training program. If you were fortunate enough, you had the opportunity to spend 1-2 weeks in a store learning the operations; hopefully not just register training. How many of you can honestly say that you took the initiative to learn more?

I recently wrapped up an investigation where a Store Manager and Assistant Manager were terminated for theft. During the course of the investigation I had to speak to multiple customers who were taken advantage of. These were very difficult and delicate conversations; one wrong word or a negative tone could have lost the company revenue. In the end, I had the pleasure of selling a customer an additional item which brought revenue back into the store. More importantly, was the customer relationship that was mended. I am not a sales person, but because I stay in tune with my business I was able to help run the store.

Learning your business takes an extreme amount of self- motivation and patience; trust me you will make mistakes. By becoming a servant leader and putting others first, especially customers, you will gain an incredible amount of knowledge that will help you in more ways than one.

-In memory of Kevin P. Cornell- RIP

The Thought Challenge Review 2012 begins Dec. 1st. It's not too late to submit yours! December 31st deadline.

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Featured Job Alerts - Sponsored by Alpha High Theft Solutions

Job Opening




Director - Loss Prevention Vans Cypress, CA Vans
Mgr, Loss Prevention Office Depot Boca Raton, FL Office Depot
Corporate LP Manager Eddie Bauer Seattle, WA Eddie Bauer
Asset Protection Director Macy's Secaucus, NJ Macy's
Dir LP Systems & Tech. Sears Hoffman Estates, IL Sears Holdings Corp.
Dir of Loss Prevention Confidential Northern Midwest Downing & Downing
AP Specialist Winn-Dixie Columbia, SC Winn-Dixie

National Account Mgr



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Mgr LP Operations Confidential New York, NY Downing & Downing

Dir of Asset Protection


New York, NY

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Mgr LP Operations


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Downing & Downing

Dir of Loss Prevention


Central Midwest

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National Acct Sales Mgr


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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Director, Security Major League Soccer New York, NY Major League Soccer
Regional LP Director CarMax Baltimore, MD CarMax
Dept Mgr Store LP & Safety Lowe's La Quinta, CA Lowe's
Dept Mgr Store LP & Safety Lowe's Boise, ID Lowe's
Dept Mgr Store LP & Safety Lowe's Midwest City, OK Lowe's
Market AP Mgr Walmart Hamilton, OH Walmart
Sr Mgr Investigations Walmart Bentonville, AR Walmart
Asset Protection Mgr Home Depot Montgomery, AL Home Depot
Loss Prevention Mgr Rite Aid San Jose, CA Rite Aid
Distribution Center LP Mgr Hibbett Sports Birmingham, AL Hibbett Sports
Sr Investigator HSBC New York, NY HSBC
District LP Mgr Dick's Sporting Goods Omaha, NE Dick's Sporting Goods
LP and Environmental Health & Safety Mgr Wholesale Sports Saskatoon, SK, Canada Workopolis
District LP Mgr Kmart Boston, MA Sears Holdings Corp.
District LP Mgr Kmart Tampa, FL Sears Holdings Corp.
District LP Mgr Sears Warwick, RI Sears Holdings Corp.
Loss Prevention Mgr Sears El Centro, CA Sears Holdings Corp.
LP Mgr (In Training/Bench) Sears Ventura, CA
Sears Holdings Corp.

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Michelle Simon was promoted to Director, Safety and Health for OfficeMax, Inc.
Brian Csorba
was promoted to Sr Manager, Corporate Loss Prevention Operations for OfficeMax, Inc.
Mario Cardia
was named Northeast Area Investigator for Gap Inc.

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Nine Ways Successful People Defeat Stress Feeling stressed? Of course you are. You have too much on your plate, deadlines are looming, people are counting on you, and to top it all off, you still have holiday shopping to do. You are under a lot of pressure -- so much that at times, you suspect the quality of your work suffers for you. (It's life)

3 Leadership Lessons from Ebenezer Scrooge? Other than "Bah! Humbug!" does Ebenezer Scrooge really have much to say to us, especially in regards to leadership? As Jacob Marley's ghost might have said in a slang version of the Charles Dickens classic A Christmas Carol, "You betcha." (Don't take 4 ghosts to learn them)

Holiday Gifts NOT To Give Your Coworkers While some employers are using the end of the year to lay off workers, it's not bad news in all offices. A new survey found that 36% of manager and HR workers plan to give holiday gifts. But if previous years are any guide, the gifts can be wacky. (Most memorable)

Employers Plan to Give Workers More This Holiday Season Last year many businesses were forced to cancel holiday celebrations. According to a new CareerBuilder study, companies are planning to offer employees more perks this holiday season that last. (Making a comeback)

"You know you’re getting old when Santa starts looking younger."
- Robert Paul

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Having a strategy or a plan about everything you do is important if you expect to win long term. Daily victories are nothing without a long-term plan. They fade quickly and leave the audience expecting more, which only a plan and strategy will satisfy. So after your next victory, ask yourself what am I going to do next?

Just a Thought,

Gus Downing

Gus Downing

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