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December 13, 2011 SUBSCRIBE

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Loss Prevention & Safety Recruiters Since 1983

JCPenney loss prevention manager is a real Santa and tracks down owner of lost $300. Right after Black Friday an employee at the JCPenney store in Billings, Mont., found an envelope and turned it over to Reggie Anderson the stores LPM. But with no name or other identifying information inside, he wasn't sure how to get it back to the person who had lost it. "I felt bad because I knew this was somebody's Christmas money," he said. "I know I'd be pretty bummed if I were in that situation." So Anderson took a look at the store's surveillance footage and was able to pick out McNeese as the woman who had asked about the lost envelope. Inside, he found the money and receipts, as well as the small sticky note with the kid's sizes and first names. At the top of the note was a logo for Stewart Title Co. in Billings. "We thought, 'Maybe she does business there, let's give them a call,'" Anderson said. He called Stewart Title and read the kids' names off to the woman at the other end of the line. She didn't recognize them, so Anderson emailed her a still photo of the woman from the security cameras. The woman immediately recognized McNeese — who works with the company regularly and gave her number to Anderson. "We usually do security and catch shoplifters," Anderson said. "But this was a little detective work to help somebody out. We have the tools and the technology, and it just seemed like the right thing to do." McNeese said that when Anderson called her Dec. 7 to let her know he had the envelope, she didn't believe it at first. But after he described its contents, she was elated. She said she can't thank Anderson and JCPenney enough for their efforts to track her down. Both of them credited the incident to staff training at JCPenney and policies that put an emphasis on customer service. "It just touches me, that they would pick one thing out of everything like that, a lost envelope, and take the time to track me down," McNeese said. "It's not even about the money. It's the fact that it happened the way it happened. "Sometimes you just run into people that still have a heart and still have compassion. Call it the Christmas spirit or call it karma." We call it being a great LPM way to go Reggie! You represent what all of us strive to be! (Source

Forging the future: The forces that are shaping US retail Despite the hype about e-commerce, multichannel revenues (offline purchases influenced by online activity) are the fastest-growing segment of retail sales in the United States, influencing as much as $1 trillion in offline purchases, twice as much as in 2007. Combined, multichannel growth and online sales account for approximately 45 percent of US retail sales, and these segments are growing at a 19 percent compound annual growth rate. In addition to these digital trends, McKinsey has identified six others that could define the next decade. 1. The polarization of spending. 2. The new generation gaps. 3. Healthy and green are edging near the mainstream. 4. The changing real-estate landscape. 5. Data is getting bigger and smarter. 6. The rise of the Hispanic consumer. To see the rest of the research, download the PDF version of this report. (Source

Could Two-Way text alerting systems for payment systems have stopped the Skimmers at Lucky Stores last week and Michael's last year? The answer is Yes. Phil Blank of Javelin Strategy & Research says the best thing bankers could do today is launch two-way text-alerting systems for payments approvals. If FIs [financial institutions] would encourage consumers to set alerts on their credit and or debit cards, a lot of this would be detected a whole lot sooner," Blank says. "Skimming is only effective if there is a delay between the time of the skim charge and the time the consumer notices it on their statement. Without alerts, the fraudsters will always have the upper hand." Until the U.S. drops the outdated mag-stripe, and start moving U.S. cardholders over to the Europay, MasterCard, Visa chip and PIN standard, better known as EMV. With the chip, EMV supporters argue, the card information could not be captured in the first place. (Source

The Retail Industry Leaders Association spent $940,000 in the third quarter to lobby the federal government on a variety of issues including health care tax provisions, unemployment insurance reform, Chinese currency valuation and other matters, according to a recent disclosure report. (Source Associated Press)

Infinova to acquire March Networks for $88.2 million In a deal designed to speed March Networks' entry into the Asian market and create one of the ten largest global players in the video surveillance industry, Infinova announced Dec. 9 that it will acquire March Networks in a cash deal worth $88.2 million (C$90 million). (Source

Thousands of Occupy demonstrators forced shipping terminals in California, Oregon, and Washington state, to halt parts of their operations Monday and some intend to keep their blockade attempts ramped up overnight. Some Occupy Wall Street protesters plan to continue their blockades and keep staging similar protests. (Source Associated Press)

Sears stores in 260 markets will offer extended shopping hours to midnight for the remainder of the holiday shopping season, staying open until midnight from Wednesday, Dec. 14 through Friday, Dec. 23. The extended store hours come as a new survey reports 71% of consumers said they have already or were planning to shop during off-hours. (Source

Major International Criminal network disrupted with raids across Europe that seized hundreds of tons of fake food and drink across 10 countries. A joint operation between Europol and Interpol operation "Opson" the week-long operation also involved police, customs and national food regulatory bodies in addition to partners from the private sector. Checks were carried out at airports, seaports, shops and flea markets across the 10 participating countries. The planning of the cross-border operation took six months and Europol said there could be further raids, as investigations were ongoing. One of the main goals of this operation was to protect the public from potentially dangerous fake and substandard food and drink, which is a threat that most people are not even aware of." (Source

GIPC, FightOnlineTheft Coalition to Host Exposition of Counterfeit Merchandise Billed as an event in support of SOPA (Stop Online Piracy Act) and the Senate's complimentary PROTECT IP Act, the U.S. Chamber of Commerce's Global Intellectual Property Center (GIPC), and the FightOnlineTheft coalition will be hosting an exposition of counterfeit merchandise. Supporters of the Stop Online Piracy Act (SOPA) will be out in force Tuesday to make the case for why tougher measures are called for to crack down on the online distribution of counterfeit and illegally appropriated goods, from drugs to TV shows. (Source

Britain flooded by 'designer' Christmas gifts that are actually dangerous fakes A senior officer in the Border Agency counterfeit team at Heathrow, he has spent the past month intercepting box upon box of luxury gifts bound for UK homes. "This has been our busiest year yet," he says. "We are making seizures every day and across a huge range of goods. The majority are coming from China, where 70 per cent of counterfeit products are made. They’re also coming from India, Turkey, Indonesia and Thailand, which is especially known for its fake football shirts." (Source

U.S. Customs officials seize $173,000 of fake Christmas lights at Long Beach seaport that were unsafe Federal officials said electric items presenting potential safety or security risks represented 19% of all commodities seized by Customs and Border Protection in fiscal year 2010. Those products had a total estimated value of $7.9 million, Ruiz said. (Source

Channel IQ, the leading provider of online pricing intelligence and channel management solutions, today announced the Channel IQ "Dealer Verification Badge"
the first ever software system to provide both instant product and retailer authentication online. The badge is designed to instill greater consumer confidence in product authenticity, warranty support, and dealer product knowledge. Additionally, badges are instrumental in the fight against global gray market activity and counterfeiting as they quickly and easily identify trusted retailers. (Source

Woman arrested trying to make meth in the back of a Wal-Mart store A woman was arrested in a Tulsa Walmart late Thursday afternoon while allegedly attempting to make meth from items she had gathered in the store, police said. (Source

Books-A-Milion Q3 reports same store sales down 7.7% with total sales down 8.1%





Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in December

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team



Richard C. Hollinger, PhD



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National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

National Retail Federation
Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

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D&D Daily Canadian Push

Salary Survey 2011: public image of security top of mind The Canadian Security magazine each year conducts a Security industry salary survey with this year being sponsored by Commissionaires. The results featured more than 70 job titles, but the most common were Security Manager (22.1%), Security Guard (12.9%) and President (12.2%). The overwhelming majority of respondents reported that they work in Ontario (62.6%). Second was B.C., with 9.7%. When asked, "What is the most pressing workplace issue for the security industry?" 16.5% said career opportunities, and 16.9% said remuneration. The most common response was "public image of security," which was chosen by 17.7% of respondents. This is a great review of the private security industry and the difficulties we all face throughout our careers. One might see huge similarities between the U.S. and Canada in this report and its worth the read even though it doesn't really deal with the retail industry. (Source

Women do 80% of holiday shopping in Canada
. BMO, Bank of Montreal, says 80% of households polled said the female head of family will do the majority of holiday shopping, and this year, more and more will do it online. At 49% men are still somewhat more inclined than women to shop online — but the gap is narrowing. (Source

Canada in midst of largest-ever crackdown on illegal citizens The Harper Conservatives have laid out plans to revoke 26 times more Canadian citizenships than all previous governments — combined. Immigration Minister Jason Kenney said Friday his department is looking to pry citizenship away from more than 2,100 people he believes cheated the system. The sweep is the biggest citizenship-fraud crackdown in Canadian history. In total, the government is investigating 6,500 people from more than 100 countries for their allegedly fraudulent attempts to become Canadian citizens or maintain permanent resident status. "Our intention is not to make it too difficult for law-abiding people to become citizens," said Kenney, adding that Canada has the highest rate of immigrants in the developed world who go on to become citizens. Being very true indeed Canada is a true melting pot more so then the U.S. And in actuality makes immigration rather simple. While we in the States deal with southern illegal's Canada deals with illegal's from all around the world with a heavy emphasis on the middle east and surrounding countries. As a matter of fact many of these immigrants look to enter the U.S. by establishing their citizenship in Canada which they feel will make it easier to immigrate to the U.S. However with the new agreements between us the loop hole may be closed in due time. Regardless Canada is cracking down on illegal's as we are and one has to believe the Fed's are pushing this in their fight on terrorism. (Source

Police make early morning raids across Canada
Early today, more than 900 officers executed 67 search warrants simultaneously in Ontario, Alberta and B.C. Investigators say Project Marvel involved criminal organization offences, attempted murder, firearms trafficking and importation, drug trafficking, robbery, shootings, prostitution and other crimes. Police say officers from more that 20 police forces, Canada Border Services Agency, and the U.S. Bureau of Alcohol Tobacco, Firearms and Explosives were involved in the investigation. Sounds like organized crime in Canada is taking a hit today and you can be assured somehow retailers were being victimized as well. (Source

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ORC suspects apprehended in Mesa Arizona for $40,000 in razors Mesa, Arizona – An ORC group that has been boosting razors for the past year has been dismantled due to the partnership of law enforcement and the Fry’s ORC team. Two key members of the ORC organization, Roberto Lopez and Francisco Omar Ruiz, were apprehended by Mesa Police. This group was known to travel throughout Arizona and Mexico and only targeted Gillette razors. The group has boosted in excess of $40,000 in razors over the past 18 months. On December 3rd and 8th suspects Roberto Lopez and Francisco Omar Ruiz were observed boosting in excess of $1500 in razors from Fry’s stores which is operated by The Kroger Co. Mesa police was provided the license number which lead to the arrests. The Fry’s ORC team had over 40 ORC incidents opened on this group. Upon his interview, Lopez admitted to all 40 thefts and stated they boosted the razors because "they were easy to resell". (source

5 arrested during investigation of Durham-area ORC retail theft ring Over 45 days, members of the ring stole items from retailers in Durham and surrounding areas, then resold them to other businesses, authorities announced Monday. Durham police, who spearheaded a two-month investigation that led to the arrests, also seized thousands of dollars in cash, three vehicles and a firearm while executing search warrants at several businesses. the most commonly stolen items were whitening strips, cigarettes, electronics and over-the-counter prescription products such as Tylenol and Mucinex. Lt. Patricia Vickers, a Durham police spokeswoman, said the N.C. Alcohol Law Enforcement, the Creedmoor Police Department and investigators from the retail chains Food Lion, Walgreens and CVS participated in the investigation. Police say the group of suspects is responsible for documented losses that have exceeded $60,000 over a 45-day period. Police are urging anyone with information on the whereabouts of Richard Edward Green to call investigators at 919-560-4281, ext. 29120, or Crime Stoppers at 919-683-1200. (Source


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Thought Challenge Month in Review Today we are posting a Thought Challenge, as it appeared, in a countdown to our Awards Committee's selection of the "Top 3". Read well and make sure you vote on the last day!

Flash Mob = Flash ROB?

Submitted by: Johnny Custer, LPQ, CFI
Manager Loss Prevention Operations at Merchant Analytic Solutions

August 16, 2011

For many of us, the term brings to mind viral videos of impromptu, yet well-choreographed dance or singing routines. They are a form of performance art, where large groups of people, appearing to be strangers, suddenly create a spectacle involving everything from dancing zombies in a public park, to the Hallelujah Chorus in a mall food court. The phenomenon is even being parodied in mobile phone commercials.

One example of this is shown below. This video was taken in February 2010, in Bristol, England. It shows over 100 individuals in a shopping center gathering and engaging in an impromptu "Light Saber" battle. The battle lasted for a few minutes, then the "would be" Jedi put their pretend weapons away, and assimilated back into the regular customer base. Click here for video.

These events are organized through the use of social media sites and text messages. Oftentimes, the participants are unaware of exactly where, when, or what "routine" will be performed – until just minutes prior. Originally designed as "social experiments," flash mobs quickly morphed into occurrences seemingly designed for no other reason than to bring joy to unsuspecting masses. However, as groups have begun to record and upload their performances to the internet, many of the "events" have become somewhat of a competition. No longer assembled solely for entertainment purposes, many groups are now more interested in viral views and record breaking.

For some cities though, the term "Flash-mob" has much darker connotations. Over the last 18 months, citizens and retailers in several metropolitan areas are seeing an increase in theft, vandalism, and violent acts carried out by groups of youths as large as 900 strong. The media is referring to these incidents as "flash-mobs;" while retailers and police departments have labeled them as MOC's (Multiple Offender Crimes).

Flash-mob type MOC's have been occurring throughout the US for years, and have been called many different things including: "wilding" in the 70's and "rampaging" in the 80′s. Regardless of the name, it is undeniable that over the last 18 months these incidents have been increasing in frequency, organization, and media appearances. Our technology driven, "instant communication" culture makes the process easy. Like the entertainment flash mobs, these MOC groups can be organized and executed very quickly through the use of social media sites like Twitter and Facebook, or with mobile phones and texting. Offenders can then further benefit from technology, as their exploits are made famous through security and self-recorded videos appearing on the evening news and in internet postings.

Several examples of recent flash-mob type MOC activity are shown below:

March 2010 – South St. in Philadelphia PA, hundreds of young adults flock to South Street and begin to execute random acts of violence toward each other, people on the streets, and the occasional passer-by yanked out of their car. Click here for video.

February 2011 – Golden Valley MN, a mob of over 50 teens and young adults converged on a gas/convenience store and ravaged through merchandise like a school of piranha feeding on prey. Click here for video.

April 2011 – Washington DC, during an event at the National Zoo, a young adult is injured with a "life threatening" stab wound.  Suspects were identified as being part of a large group of young adult/teenaged males. About an hour later, 19+ young males entered a designer clothing store down the street from the zoo. These suspects entered the store at the same time and quickly managed to snatch over $20,000.00 in merchandise. Click here for video.

July 2011 – Milwaukee (Riverwest) WI, mob of 30+ teens and young adults enter a convenience store, assault several employees and customers, and proceed to steal everything in sight. Some individuals are observed carrying entire racks and shelves out of the store. (RAW NEWS FOOTAGE) Click here for video.

July 2011 – Los Angeles CA, mob of 2000 + young adults attend an impromptu "block party" at the premiere of the "Electric Daisy Carnival" film. The mob commits various acts of vandalism and disorderly conduct until broken up by police in riot gear.  Click here for video.

August 2011 – Milwaukee (State Fair) WI, mob of over 100+ teens and young adults in and around state fair commit multiple offenses, including multiple assaults, vandalism, burglary, and destruction of property. Click here for video.

According to a report just released by the National Retail Federation (NRF): "In July 2011, NRF polled retailers around the country to gauge the impact of multiple offender crimes. Over three-quarters (79%) of retailers report being a victim of a multiple offender crime in the past 12 months, some of these incidents (10%) involving flash mob tactics."

There have been hundreds of arrests nationwide following these flash mob incidents. But with most suspects only being charged with misdemeanor vandalism and petty theft, punishment is minimal. In fact, the charges may even be perceived as almost a rite of passage in some circles. Between a well aired viral video, and an almost meaningless criminal charge, the suspect in question has just been given substantial "street cred" with his/her peers.

So what is being done?

From a civic standpoint, most cities that have experienced these mobs have reacted quickly and aggressively. After a near riot in July, several new laws were created in Cleveland. One new law forbids ANY flash-mob activity; and another makes it possible to charge anyone that uses social media to organize a "flash mob" with a misdemeanor. In Philadelphia, police are regularly monitoring social media sites looking for potential organizers or advertisements for mob activity. Cities like Washington DC and Chicago are imposing earlier curfews in hopes of quelling some of the mob activity, with varying degrees of success. Fox News is reporting that popular Hip-Hop artists are being recruited to speak out against MOC/Flash mob activity as well.

From a retail standpoint, there seems to be much confusion on how to handle these incidents. Because of the unpredictable nature of the mobs, and the overwhelming number of suspects; ideas for preparation and reaction are sparse at best. Internet research shows a wide range of opinions on how best to handle an event as it occurs (during) and there is very little information on how what to do before or after. As is often the case when seeking advice on the internet, much of what is out there is flawed, erroneous, or even downright dangerous. Some of these "WORST" practices (NOT recommended by MAS) include: Any suggestions promoting physical or verbal confrontations with perpetrators, the use of weapons, or the use of security doors to lock or trap suspects in the store or area.

MAS has developed some BEST practice guidelines regarding Flash Mob MOC activity. They have been broken down into three categories: items for preparedness, actions to take during (an incident), and proper reaction to: 


  • Ensure an "observe, report, document" culture within the store

  • Ensure that entire team understands the prioritization of company assets
    1. Employee/customer safety
    2. Safety/integrity of structure (four walls), operating equipment, and fixturing
    3. Security of cash/merchandise

  • If CCTV systems are available, ensure that they are consistently tested, utilized, and serviced in a timely fashion (when necessary)

  • Ensure strict diligence in the monitoring on-hand counts/perpetual inventory systems, (in ALL stores, but) especially in area where MOC activity has occurred. In the event that a full inventory cannot be taken, this can help to quickly identify exact losses, create valuable descriptions of stolen merchandise for police followup, and ease the process of on-hand adjustment later

  • Develop and maintain relationships with management and LP/AP teams at neighboring retailers

  • Develop relationships with local police departments, and inquire any special unit or division currently monitoring MOC activity

  • Discuss and assess the potential benefits and risks of silent alarm usage during an incident; then clearly instruct team members


  • Make an effort to maintain a 5' (minimum) radius from any perpetrators or area being affected – STAY OUT OF THE WAY

  • Assess the safety and distance of fellow employees and any innocent bystanders; paying particular attention to high risk individuals: children, the elderly, pregnant women, etc.; attempt to bring them into your 5' "safety zone"

  • Call 911 as soon as it is safe to do so

  • Make NO ATTEMPT to confront or apprehend ANY of the suspects

  • Try to remember identifiable features of one or more of the suspects

  • IF SAFE TO DO SO, attempt to identify vehicles and/or license plate numbers


  • Assess the safety/condition of all employees and customers

  • Call 911 (if you haven't already)

  • Call immediate supervisor and any pertinent field managers (District Manager, Loss Prevention Manger, etc.) Note: field management should respond (in person if possible) immediately upon notification

  • Order and Take a full physical inventory of the store to get a detailed assessment of precise inventory loss. Damage fixtures, building features, product protection devices, cash registers, etc. should all be evaluated and documented at this time

  • Ensure diligent data-centric tracking of these incidents utilizing a proper case management system. The system should have capability to attach employee statements, incident photos and/or video, and any other pertinent documentation System should be preloaded with dropdowns (or other selection options) that include a specific "Flash Mob – MOC" classification, with subsets that could specify:
    1. Number of suspects
    2. Age range/descriptions
    3. Transportation used (arrived by foot, multiple cars, public transportation, etc.)
    4. Any assault or otherwise harmed employees, customers, or suspects
    5. Types of merchandise taken
    6. Descriptions of any damage to store, fixtures, product protection devices – including dollar values
    7. Detailed descriptions of merchandise loss; including product descriptions, value, UPC codes, quantities, and information on defeated product protection devices
    8. Ability to list departments, aisles, and/or categories in the order that they were “hit” (including special notation section if any areas were hit that only employees would have knowledge of/access to, i.e., hidden safe, high value hidden merchandise back-stock)

Even with the diligent work being done by lawmakers, law enforcement, and retailers, it is difficult (at best) to determine where and when these types of MOC's will occur, let alone to stop them. As it seems to be technology that is allowing these groups to organize and communicate, it may be technology and data that ultimately defeats them. Proper documentation, data entry, and case management will allow companies to perform their own tracking and analysis of these incidents. There WILL be data trends that will begin to show themselves. As these incidents become more frequent, database may be created by a coalition of retailers and/or law enforcement agencies (similar to current ORC programs) that will allow tracking and trending on a national level. Just as proper data analysis and predictive modeling can be utilized to forecast shrink; the MAS team believes that proper data capturing and trending can help to predict (and ultimately prevent) Flash Mob MOC activity.



By Dave Merrick, Marketing Director, Vector Security, Inc.

When you think about the types of valuable and necessary commodities whose costs have risen dramatically, your first guesses may be necessities like fuel and food. But if you’re in the IT industry, you might want to add BANDWIDTH to the short list.

BANDWIDTH has become a major commodity in sustaining the motion of the wheel of retail data. But as that wheel has become larger and required to carry ever expanding loads of data down its road, retailers are being faced with stark limitations and even road blocks along the way.

Over the course of the past decade, retailers have been facing an increasing Catch 22 problem. They’ve demanded more and more customer and insight data to help manage their razor-thin margin businesses and remain profitable. At the same time, ever- increasing customer data security and PCI compliance demands have begun to overtax existing IT structure, simply because some of these collection and transmission platforms are nearing obsolescence or outright extinction.

Retailers are demanding more and more bandwidth from their IT platforms!
Actually, that’s really good news because retailers stay in business by understanding that they need and want to measure everything. The challenge is keeping their IT networks up for the job. That’s precisely why Vector Security has partnered with Spacenet.

Spacenet has a strong record of high performance within the retail services market. The company designs, develops and manages services for wire-line and wireless network solutions. Its high performance communications solutions meet the growing needs of business, government and industrial organizations that require fast, flexible and geographically dispersed two-way Internet or private access. With nearly 30 years of industry experience, Spacenet serves 100,000 customer locations and helps customers manage an estimated 34 billion transactions per year.

As an LP services vendor who strives to create innovative new solutions for our customers based upon emerging needs, we foresee a fast developing connection between the networked management of various LP technologies, including alarm monitoring, video surveillance services, access control and electronic article surveillance. Today, however, that need includes a movement towards Physical Security Information Management (PSIM). In order to support this newest form of LP data integration, networks need to be developed in ways to embrace these benefits, not restrict or prohibit them.

POTS Lines May Soon Be a Thing of the Past
The fact that even today, most alarm systems are still being monitored by standard POTS lines places a higher value on managed networks. According to AT&T, POTS lines are being cancelled at a rate of 700,000 per month. And while these trends are more representative of consumer usage, the writing is on the wall for retailers who currently use POTS lines for alarm monitoring. If you’re not already doing so, we strongly suggest that you put together a migration plan; and we can help you accomplish that. POTS lines are singing their swan song.

Give your IT platform the shot in the arm it needs
The Vector Security - Spacenet value proposition is based upon successfully managing a number of key performance areas. For example, the new data-based economy requires the provision of 24/7/365 high speed connectivity to all of a retailer’s sites, no matter where they are located. And IT departments know how time consuming it can become, managing the vast array of carriers in the IT landscape. Our clients can use an assortment of technologies, including cable, DSL, fiber, 3G-4G or T1, depending upon the choices in each market, and even rely upon VSAT provision as the primary or back-up technology.

The Vector Security – Spacenet solution offers VPNs, compliance services and secured hosting. It will create one point of accountability for retailers and provide proactive monitoring and support. Plus, we can also provide other essential IT-based services such as VoIP, Wi-Fi, Multicast and Merchant Connectivity.

For more information about the Vector Security – Spacenet partnership, please contact me at 800-222-6565, ext. 3144, or via email at

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68 Great Ideas for Running a Security Department Looking for inspiration? Want to learn a few new ways to elevate your security game? Can you spare five minutes to think strategically and long-term instead of just putting out another fire? Then look no further. With this article, learn how to supercharge your team, deliver more business value, identify better metrics, and so much more. You may have to register with CSO but this is definitely worth the time and a GREAT read!   (68 Great Ideas)

Five Tips to Make Work a Bit Better
You may like your job or you may hate your job, but Peter Cohan offers five tips that will definitely help you enjoy your job just a little bit more.  (Always take free advice)

How to Accomplish More by Doing Less While it may seem like you should try to do as much work as possible when you're on the job, this article shows that taking breaks throughout the day can actually help you keep your productivity up and accomplish  more.   (It's okay to snooze)

8 Ways to Kick-Start Your Workday Do you find yourself acting sluggish in the morning? Sometimes it is easier to get into the swing of things at work if you have a set, regular, step-by-step morning routine to get you started. These eight steps can help you have a successful workday.   (6 is the hardest)


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Progress or moving forward has as much to do with which way you're facing as anything else. If you stay focused on facing your customer and not your internal team then you might find success is a little closer than you think. This goes for the vendor and for the retailer, as we all have customers to serve both internally and externally. And while it's impossible to always stay facing them the mere thought of it will bring you back a little faster if you just remember that your ultimate success is driven by your customers whether its individual stores or companies. Much too often we all tend to get lost in the politics of our inner group and use it as a means of avoiding having to accomplish difficult tasks. But all you've got to remember is to turn around and face the customer and then you'll be back on track getting things done and moving forward.

Just a thought,
Gus Downing

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