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December 12, 2012 SUBSCRIBE

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Oregon mall shooting leaves 3 dead, 1 wounded.  
A mall shooting in Clackamas County, 11 miles southeast of Portland, occurred yesterday afternoon around 3:30 pm. The gunman entered through the food court and was heard announcing "I am the shooter" before shooting off at least 20 rounds. The two victims and shooter remain unidentified until authorities can contact families. The injured girl, Kristina Shevchenko age 15, remains in the hospital in serious condition. (Source

by Joe LaRocca
Senior Advisor

Last night a gunman opened fire killing two people and wounding another before taking his own life. One additional victim is in the hospital. The incident took place at the Clackamas Town Center (Portland, OR), sending shoppers scrambling and stores into crisis mode.

There were many reports of the gunman shouting, “I’m the shooter”, during the rampage at the mall. He was allegedly wearing body armor, a mask and carrying an assault rifle. When gunshots rang out it took a moment for many to realize what was going on.

Based on the witness statements, it sounds like store employees quickly responded by closing gates and assisting customers out of harms way. Some customers and nurses who were on-scene bravely treated victims. Over 100 law enforcement officers responded to the incident. Authorities gave no motive for the attack and the mall will be closed tomorrow.

Following an incident five years ago (December 5, 2007), in Omaha's Westroads Mall, retailers and mall operators worked together with the U.S. Department of Homeland Security (DHS) to develop educational materials. Below you will find several free resources available through the U.S. Department of Homeland Security.

Active Shooter Online Training Program
A free online active shooter training program from the U.S. Department of Homeland Security (DHS)

Active Shooter Training Booklet

Active Shooter Pocket Guide

Active Shooter Poster

Active Shooter Virtual Roundtable
A 90-minute interactive virtual roundtable designed to help the private and public sector understand the importance of developing an emergency response plan and the need to train employees on how to respond if confronted with an active shooter.

I know I speak for the entire retail community when I say that our thoughts and prayers are with the families affected by this tragic incident.



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News Brief - Sponsored by WG Security Products

Jim D'ArcyJim D'Arcy was promoted to Vice President, Loss Prevention and Food Safety for The Great Atlantic & Pacific Tea Company. Before his most recent promotion, Jim was the Director of Asset Protection, a title he held for just a year and a half before moving up. Jim has been with A&P since the beginning of 2009, previously holding the titles of District Asset Protection Manager, Regional Asset Protection Manager, Manager of Corporate Asset Protection. Before joining with A&P, Jim spent over five years at The Home Depot as an Asset Protection & Operations Manager. Before joining the LP world, Jim spent over 10 years as a police officer for both the Fair Haven and Belmar police departments. Congrats Jim!

Dexter malware infects POS systems worldwide & stole tens of thousands of payment cards - Is it in your POS systems?  Researchers from Israel-based IT security firm Seculert have uncovered a custom-made piece of malware that infected hundreds of point-of-sale (PoS) systems from businesses in 40 countries in the past few months and stole the data of tens of thousands of payment cards. According to statistics gathered from the C&C server, 30 percent of the infected PoS systems are located in the U.S., 19 percent in the U.K. and 9 percent in Canada. Since this is an ongoing attack it's hard to determine exactly how many PoS systems have been compromised so far, but it's probably between 200 and 300, Raff said. The total number of compromised payment cards is equally hard to estimate, but tens of thousands seemed to have been compromised just in the past few weeks, he said. (Source

Thieves steal Dollar General's holiday cheer in Q3 with increased shrinkage
In an uncommon third quarter report Dollar General reported that its gross margin narrowed and missed Wall Street expectations, hurt not only by increased discounts to attract shoppers and fend off competition but also by increased “shrink.” The dollar-store chain said while the number of items that have been lost has declined, it’s seeing more loss of items costing more than $5. Dollar General has introduced more branded products such as Hasbro and Disney toys and next year will roll out to the majority of its 10,000-plus stores tobacco and cigarettes, a category that experiences higher than average theft but is also seen as a key traffic driver. For the holiday season, the company expects shrink to continue in the fourth quarter and doesn’t expect the situation to improve until the second half of next year. To combat the issue, Tehle said Dollar General has employed several “defensive” measures in fixtures, spiral pegs, flip-up windows, and labeling that it expects to “gain traction” in the second half of the year. We continue to develop our optimized shrink model on a store-specific basis but data-driven analysis, looking at what the individual shrink should be for each of our over 10,000 stores versus where they are today and then taking appropriate action. (Source

US defends $1.9B deal with British banking giant for moving Mexican drug money & others  HSBC agreed to pay $1.9 billion, the largest penalty ever imposed on a bank. American authorities on Tuesday cited "astonishing" dysfunction at the British bank HSBC and said that it had helped Mexican drug traffickers, Iran, Libya and others under U.S. suspicion or sanction to move money around the world. Outside experts said it was evidence that a doctrine of "too big to fail," or at least "too big to prosecute," was alive and well four years after the financial crisis. "The record of dysfunction that prevailed at HSBC for many years is simply astonishing." (Source Associated Press)

Supervalu holding one former President to his non-compete agreement and sues Unified Grocers for hiring him 
They're suing to prevent the former president of its independent wholesale business from working for Los Angeles-based Unified Grocers. Leon Bergmann, who Unified said it has hired as senior vice president of sales at the cooperative wholesaler, has a 12-month non-compete agreement. Last week Unified announced that it had hired both Bergmann and Sue Klug — another former Supervalu president — as chief marketing officer. (Source

Tmall, China's B2C website, to overtake Amazon in sales by 2016
Fueling a booming $64 billion online retail market in China that wasn't even there 5 years ago, is Tmall and it's booming faster than in the States. With millions of Chinese flocking online faster and quicker than their North American counterparts. Tmall, run by China's second-largest Internet company, has already overtaken popular consumer to consumer (C2C) portal or online auctioneer, eBay (EBAY) in sales this year. (Source

US law enforcement busts cybercrime rings with help from Facebook security team  The malware infected over 11 million computers and caused US$850 million in losses, according to the FBI. U.S. law enforcement agencies with the help of Facebook have arrested 10 persons from various countries in connection with international cybercrime rings that targeted users on the social network. The 10 persons arrested are from Bosnia and Herzegovina, Croatia, Macedonia, New Zealand, Peru, the U.K., and the U.S. Facebook's security team assisted the law enforcement agencies in the investigation by helping "to identify the root cause, the perpetrators, and those affected by the malware," FBI said. (Source

Hotel "pocketbook party" with hundreds lined up to buy - 4 busted for selling counterfeits Saturday night in Brockton, Mass.  Four people charged with distributing counterfeit merchandise during a weekend “pocketbook party” at the Quality Inn in Brockton. Federal and local authorities on Saturday seized more than $126,000 in counterfeit merchandise, three vehicles and $3,320 in cash from the bar area of the Quality Inn. Hundreds of people were waiting at the hotel to buy counterfeit goods, police said. (Source

Collier Township, PA Police raid Flea Market, $500,000 in merchandise seized.  Police raid the flea market, then the counterfeiter’s home seizing merchandise made in China and reportedly being sold as the real thing. Trader Jack’s Flea Market in Collier Township has been in the sites of the Police department hearing investigating the sale of counterfeit and bootlegged items. Tuesday Police showed off some of the tens-of-thousands of dollars in merchandise they confiscated. They found an entire container truck of hats, socks, even kids toys. Some of those toys that were supposed to be fire retardant, or resistant, clearly were not. (Source

Loomis armor truck hit outside Save a Lot on in Oxon Hill, Maryland, one guard shot.  Four men pulled up behind the Loomis Armored vehicle as the currier was getting a bag out of the truck. Two gunmen approached the currier and shot him one time in the face. The currier injuries are not considered life-threatening and he is in stable condition. (Source

Shoplifting arrest leads to closure of upcounty armed robbery spree in Montgomery County, Md.  It started with the arrest of Ta-Von A. Young, 19. Gaithersburg police charged him with shoplifting Dec. 6 from the Kohl’s store in the Rio shopping center. His clothes matched surveillance footage of a vehicle theft which led them to his accomplice and five robberies of three Subway's and two others. (Source

Suspect with mace and a hammer threatens employees and shoppers of a Southland Mall jewelry store in Hayward, CA.  Two suspects are behind bars after leading police on a short chase through the city of Hayward. One suspect entered the Diamond Ring Store in the Southland Mall, first threatening employees and customers, then smashed out showcases removing $140,000 worth of merchandise. The suspect ran to his get-a-way car, both were arrested a short time later. (Source

Early morning Jewelry burglary at Macy’s in Walnut Creek, California.  An early-morning burglary targeted the jewelry counter at Macy's department store Tuesday. Police received the call about an alarm at the Broadway Plaza store about 4:28 a.m., according to Walnut Creek police Sgt. Mike McLaughlin. The alarm had actually been tripped around 3:15 a.m., McLaughlin said; police were still investigating why they were not notified immediately. Officers arriving found that a set of doors near the jewelry department had been smashed with a sledgehammer. An unknown amount of merchandise was taken. Store officials were still working with police to take stock of the missing items, but they included watches, gold and pearls. (Source

Police License Plate Reader provides new information on Rolex thieves at Short Hills.  Milburn, New Jersey Police had little to go on last week when a suspect walked into the Ross Simmons jewelry store and ran out with 2 Rolex watches valued at $78,000. A license plate reader install only a few weeks ago on a patrol car was operating in the mall parking structure and captured the plate of a rental car seen leaving the scene of the robbery. That rental car was registered to Emmanuel Acheampong who has rented numerous cars in the past, and also has and extensive criminal record for thefts in Florida and New York. Acheampong was arrested previously with his accomplice Charles Moye, who police determined was the actual store thief and Acheampong was the get-a-way driver. Moye is now in custody. (Source

Syracuse Basketball star lead away by Lord and Taylor LP, no arrest.  Rumors have swirled the past day about Syracuse University point guard Michael Carter-Williams and his alleged involvement in an incident at Lord & Taylor in Destiny USA. The rumors originated Sunday afternoon on social media sites Twitter and Instagram. Someone tweeted that she was the "First one to witness Michael carter Williams get arrested." Then someone posted two photos on Instagram purporting to be Carter-Williams being led with his hands behind his back on the escalator outside Lord & Taylor. Michael Carter-Williams described an incident that occurred at Lord & Taylor in Destiny USA on Sunday as “a misunderstanding.” (Source

Sears Loss Prevention Associate assaulted during an apprehension, Lufkin, TX man now charged with robbery.  Roy David Allen Jr has been charged with second degree felony robbery after sticking a Sears Loss Prevention Agent in the head with a digital construction level. The Loss Prevention Associate working at the Lufkin Mall had sustained a cut on her head, but still managed to apprehend Allen. (Source

Quarterly Same Store Sales Results

Costco 1Q up 7% with revenue up 10%
Canada's Hudson Bay Co. 1Q up 3.5% with a loss of $8.5M (owns Lord & Taylor)
Canada's Metro supermarkets 4Q up 1.2% with sales up 5.4%


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Downing & Downing Annual Dinner Party and Event. LPNN will be recording - live audience. Monday, Jan 14th at Maloney & Porcelli's. Guest Speaker Tatiana Sandino, Harvard Business School. Co-author of the study "Can Wages Buy Honesty? The Relationship Between Relative Wages and Employee Theft". Rich Mellor, VPLP for the NRF will be introducing this year's Honoree, Joe LaRocca. Honoring Joe LaRocca, VP & Senior Advior of LP, RetaiLPartners and former VP of LP for the NRF for his leadership and dedication to the advancement of the LP profession. Be on the lookout for your invitation. More announcements coming! Co-sponsors: Agilence, Axis Communications, Axonify, Bass Security, InstaKey Security Systems, LPI, Se-Kure Controls, WG

ORC News - Sponsored by Universal Survellience Systems

Four women ORC gang accused of running large-scale theft ring in Tucson, AZ and stealing over $100,000 from 30 shoplifting incidents  The Tucson Police Department arrested four women, and are looking for a fifth suspect, believed to be involved in a theft ring that shoplifted more than $100,000 worth of merchandise and who are allegedly part of an organized retail theft ring which has been responsible for 20 to 30 separate large-scale shoplifting incidents at various stores around Tucson. Earlier this year, the Arizona Organized Retail Crime Association alerted Tucson Police to a group of female thieves that seemed to be targeting CVS stores in the Tucson Metro area. In August, TPD began an investigation with CVS Loss Prevention Representatives. At that time, they believed a group of four women were involved in six to eight separate incidents at CVS stores around Tucson. Investigators checked with other stores, and learned that the women were part of the an organized retail theft ring, responsible for 20 to 30 shoplifting incidents at stores including: Safeway, Walgreens, Ross, and Charming Charlie, according to the news release. Investigators learned that the women would steal items such as cosmetics, jewelry, accessories, and clothing, and then give them to other people who would sell them at the Tanque Verde Swap Meet. (Source

Four women and a female juvenile apprehended for felony theft at Walmart in Queensbury, NY.  Four women face felony larceny charges, including a 16 year old, following the theft of more than $1,000 in merchandise from a Wal-Mart. The incident occurred about 11:30 p.m. Sunday, clothing, food and DVDs were recovered. Each of the women was charged with fourth-degree possession of stolen property. The four were stopped a short distance from the store after witnesses identified suspects and a vehicle. (Source

Disbanding serial shoplifting rings in Tulsa by targeting 20 serial shoplifters  Police are disbanding theft rings all over Green Country, Oklahoma. As the Daily reported yesterday, five women were arrested in connection to stolen merchandise from Ross in Broken Arrow and stores from Woodland Hills Mall. When the women were arrested, police found $1,500 in stolen merchandise from Ross. In addition, on Monday night, Tulsa County Sheriff’s deputies arrested Michael Smith, 38, in a stolen car. Deputies found stolen loot from a Lowes. They already caught Deontae Thomas at Best Buy Friday night. He’s accused of working with Michelle “Merei” Dewitt and a 16-year-old to steal $2,000 in electronics. During TPD's Operation Safe shopper, undercover officers blend right in with other shoppers. TPD’s Retail Crime Unit is targeting 20 serial shoplifters through the holiday season. (Source

Updated newly released video: Senior Citizens? - ORC traveling ring of four men hits Best Buy Stores in Pittsburgh, PA.  Ross Township Police say a group of men at least 60 years of age, are pulling off a pretty elaborate heist. Surveillance video from Best Buy shows four men browsing through the store, in no hurry. Two of the thieves surround a case of expensive cameras, and fill up a backpack. That’s when another of the men comes and takes the backpack. After they’ve got the goods, the backpack goes under a jacket, and the two make their slick getaway. Police believe the suspects are from out of state, and are professional criminals who have been doing the same thing in our state, and others along the East Coast. They’ve stolen nearly ten-thousand dollars so far in their heists. They are an organized ring. We believe they're traveling throughout Pennsylvania, possibly even the East Coast," Dripps said. (Source (Source

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Legislative Update


A Call to Action

New ORC Legislation

Michigan State Senate deliberates new ORC laws to go into effect 1-1-13.
Now both passed by the House and the Senate Committees, the Senate Judiciary Committee has recommended that the bill would go into immediate effect and has referred it to the Committee of the Whole for their approval.

Contact your Legislator and write your letter of support and have your corporate counsel send their letter of support. Get involved and help pass legislation.

Below you'll find the actual analysis prepared by a non partisan Senate staff for use by the Senate in its deliberations and does not constitute an official statement of legislative intent.


House Bill 5843 (Substitute H-2 as reported with amendment)
House Bill 5902 (as reported without amendment)
Sponsor: Representative Joseph Graves
House Committee: Commerce
Senate Committee: Judiciary


House Bill 5843 (H-2) would create the "Organized Retail Crime Act" to do the following:

-- Prohibit and prescribe a penalty for engaging in organized retail crime.
-- Provide for forfeiture to the State of stolen retail merchandise, if the true owner of the stolen
    merchandise could not be identified.
-- Require a court to order a person found guilty of organized retail crime to make restitution to a retail
    merchant, and to reimburse the governmental entity for expenses incurred as a result of the violation
-- Create the Organized Retail Crime Advisory Board within the Michigan Department of State Police
-- Require the proposed Act to be administered by the MSP Director.

A person would be guilty of organized retail crime when he or she, alone or in association with another, did any of the following:

-- Knowingly committed an organized retail crime.
-- Organized, supervised, financed, or otherwise managed or assisted another person in committing an
    organized retail crime.
-- Removed, destroyed, deactivated, or knowingly evaded any component of an antishoplifting or
    inventory control device to prevent its activation or to facilitate another person in committing an
    organized retail crime.
-- Conspired with another person to commit an organized retail crime.
-- Received, purchased, or possessed retail merchandise for sale or resale knowing or believing the
    merchandise to be stolen from a retail merchant.
-- Used any artifice, instrument, container, device, or other article to facilitate the commission of an
    organized retail crime act.
-- Knowingly caused a fire exit alarm to sound or otherwise activate, or deactivated or prevented a fire
    exit alarm from sounding, in the commission of an organized retail crime or to facilitate the commission
    of an organized retail crime by another person.
-- Knowingly purchased a wireless telecommunication device using fraudulent credit, or knowingly
    procured a wireless telecommunications service agreement or used another person to obtain such an
    agreement, with the intent to defraud another or breach the agreement.

"Organized retail crime" would mean the theft of retail merchandise from a retail merchant with the intent or purpose of reselling, distributing, or otherwise reentering the retail merchandise in commerce, including the transfer of the stolen retail merchandise to another retail merchant or to any other person personally, through the mail, or through any electronic medium, including the internet, in exchange for anything of value.

"Retail merchandise" would mean any new article, product, commodity, item, or component intended to be sold in retail commerce. "Retail merchant" would mean any person that was in the business of selling retail merchandise at retail.

Organized retail crime would be a felony punishable by up to five years' imprisonment, a maximum fine of $5,000, or both.

It would not be a defense to a charge under the Act that the property was not stolen, embezzled, or converted property at the time of the violation if the property were explicitly represented to the accused person as being stolen, embezzled, or converted property.

The bill would take effect on January 1, 2013.

House Bill 5902 would amend the Code of Criminal Procedure to include a violation of the proposed Organized Retail Crime Act in the sentencing guidelines. A violation would be Class G property felony with a statutory maximum sentence of five years' imprisonment.

The bill would take effect on January 1, 2013, and is tie-barred to house Bill 5843.

Legislative Analyst: Patrick Affholter


House Bill 5843 (H-2) would likely result in additional felony dispositions, which could increase costs of incarceration and community supervision for State and local government. Some criminal acts covered under this proposed offense also may be charged as first-degree retail fraud (750.356c), which is a felony with a maximum penalty of five years' imprisonment.

The bill would have a minimal fiscal impact on the Department of State Police, requiring some minor expenditures for costs of housing the proposed Organized Retail Crime Advisory Board and for related database and reporting responsibilities.

House Bill 5902 would add an Organized Retail Crime Act violation to the Code of Criminal Procedure as a Class G felony. Class G is the second-lowest classification in the sentencing guidelines; as such, it is most likely to recommend intermediate sanctions such as probation, although straddle cells are still possible for those with long or severe criminal histories.

Date Completed: 12-7-12
Fiscal Analyst: Bruce Baker and Dan O'Connor


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Thought Challenge

Thought Challenge Review

Sandy Chandler
Work/Life Balance or Time Management?

By Sandy Chandler, LPC, CPP
Regional Director, Asset Protection at Rite Aid

as published on May 3, 2012

When we look at the term "Work/Life Balance" what image comes to mind? With a second adopted child coming into my family, I look at the phrase "work/life balance" and think to myself, "How do I fulfill my additional family responsibilities with another child, while still excelling at work?"

The answer?

In my opinion, there is not a work/life balance, but rather, an effective management of your time.

I live and die by my Outlook calendar and iPhone reminders. To be quite honest, I would be lost without it. I schedule everything on my Outlook calendar. Family appointments and reminders are listed as private appointments, but scheduled the same as work.

How do we achieve this balance to get everything done? Aside from strategic planning and having a very supportive family, one thing I do is spend the last 15 minutes of my day reflecting on what I accomplished throughout the day.

I ask myself, "How did I make an impact today?" "What do I need to get done tomorrow?" "What more can I do?"

If you plan the night before, then you are ready to hit the ground running the next day.

When effectively planning your time, you can basically divide your tasks and appointments into 4 quadrants.

Think of 4 boxes. In box 1, are the emergency appointments (the have to do’s-both important and urgent.) Box 2 signifies what needs to get done - important, but not urgent. In box 3 are less important tasks, and the box 4 consists of fillers for your time - low priority tasks that can be completed when time allows.

To be effective planners, we should be spending most of our time in box 2, not box 1 putting out fires. (Yes, in our line of work emergencies happen often, but planning makes all the difference.) If you are planning your time effectively, those emergencies will not cause as much of a business interruption in your schedule.

Ideally, I have a list of 5 things that I want to get accomplished for the day. I call them, my "big 5."

If you get any of your "big 5" daily tasks completed early, you can then fill in with your longer "to do" list.

You will then feel a greater sense of accomplishment!

In the past, I have made mistakes by having a massive "to do" list, and not defining my "big 5" for the day. A massive "to-do" list can be overwhelming.

Using the 4 box method can help you better prioritize your tasks and your time.

Better managing your time allows you time for the things at home that are important to you, and that will recharge your batteries for work, preventing burnout.

Time management is not easy -- We all have crazy schedules, but if we create these good habits, we can make those hectic schedules more manageable.

We should all be aware of the 80-20 rule.

The "80-20 Rule" - Only 20 percent of the activities on your Daily Action Plan are going to produce 80 percent of your productivity for the day.

If you improve your use of time by just 5%, you will save an average of 8½ hours a week. That is over 435 hours, or almost 3 weeks a year!

So the next time you find yourself wondering why you do not have a good work/life balance; ask yourself, "Am I really managing my time effectively?"

It just might help your home life, and your career.

Just a thought.

The Thought Challenge Review 2012 begins Dec. 1st. It's not too late to submit yours! December 31st deadline.

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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Director - Loss Prevention Vans Cypress, CA Vans
Dept Mgr Store LP & Safety Lowe's Raleigh, NC Lowe's
Dept Mgr Store LP & Safety Lowe's Mobile, AL Lowe's
Regional LP Mgr CVS Caremark Philadelphia, PA CVS Caremark
Mgr, Loss Prevention Office Depot Boca Raton, FL Office Depot
Regional LP & Safety Mgr PetSmart Trenton, NJ PetSmart
Loss Prevention Mgr Flextronics Milpitas, CA Flextronics
Loss Prevention Mgr T-Mobile Bethlehem, PA T-Mobile
Loss Prevention Mgr LegoLand New York, NY Merlin Entertainment
Mgr, Regional LP Limited Brands Syracuse, NY Limited Brands
AP Business Partner Target Schenectady, NY Target
AP Business Partner Target Massachusetts Target
AP Business Partner Target Philadelphia, PA Target
Executive Team Leader - AP Target
Howard County, MD Target

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Jim D'Arcy was promoted to Vice President, Loss Prevention and Food Safety for The Great Atlantic & Pacific Tea Company.
Beth Nobriga was named Regional Loss Prevention Manager for The Children's Place.
Eric Koopmeiners was named Regional Loss Prevention Manager for The Children's Place.
Randy Allen was named Regional Assets Protection Manager for Toys R Us.

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It's Not Rocket Science: Eliminate Stress You're nervous. Shoot, you're scared. You're about to take a major step in your job and it feels like everything is on the line. So what do you do about it? Here are five ways to prepare yourself to feel more confident, act more assured, and just be more you. (Your real, powerful presence)

6 Things Really Productive People Do Have you noticed that some people just seem to accomplish tons and still appear happy and relaxed? They have the same 24 hours in a day that you do, but they make specific choices that allow them to make the most of every day. Here are six tips for becoming more productive. (By design not default)

Can You Manage And Lead? Management and leadership are often seen as two mutually exclusive responsibilities. You may be a transactional leader one day and a transformative leader the next. You may be internally directed one day and externally directed a week from Tuesday. (The ultimate knee-jerk dichotomy)

My Name is _________ and I'm a Micromanager I'm sure you've read many articles about how to deal with a boss or a coworker who is a micromanager. However, while many people complain about being micromanaged, very few think of themselves as micromanagers. (So who's doing the micromanaging?)

Share your thoughts.

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Self-reflection is something many avoid or refuse to allow it to creep up and point to exactly what you need to look at. Hidden behind rationalizations, self reflection in actuality can be an eye opening experience. Popping up when you least expect it but most notably late at night when you're staring at the ceiling with no other outside interferences lending you license to deny it. Self-reflection is the one person you should make it a point to face. It just might make a difference tomorrow.

Just a Thought,

Gus Downing

Gus Downing

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