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December 12, 2011 SUBSCRIBE

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Target goes high-tech to stop increasingly savvy thieves Target's 14 Investigations Centers monitoring customers, employees, and cashiers in the most high-tech environment in retail. Target is at the forefront of this type of retail crime fighting. It has opened 14 investigation centers similar to the one in Westborough, as well as two forensics labs to enhance video footage and analyze fingerprints and a command center at the company’s Minneapolis headquarters. The retailer also operates one of the largest and most advanced networks of cameras - a system that automatically sends alerts when shoppers dwell too long in front of merchandise or roam outside stores after closing time. "As cool as their Westborough, Mass., center is, if you went to Minneapolis to Target’s command center, you’d be blown away,’" said Kevin Plante, chairman of the Retailers Association of Massachusetts Loss Prevention Committee and manager of US retail loss prevention operations at Staples in Framingham. "It’s the Mecca of loss prevention." Great article in the Boston Globe. (Source bostonglobe.com)

WARNING: That Coach Bag You Bought In Chinatown Could Be Funding A Terrorist Group
Journalist Hitha Prabhaker's new book "Black Market Billions" explains how organized retail crime, a $38 billion-a-year industry, funds global terrorism as kingpins funnel money back to their homelands. To put the $38 billion into perspective: Pablo Escobar's drug ring only brought in $30 billion a year. In the course of breaking down the money trail, Prabhakar followed around the Los Angeles Police Department and interviewed lawmakers, the FBI, the National Retail Federation and even some of the Kingpins themselves to understand what was going on. The book is getting press and the Daily is pleased to announce the author will be attending our NYC Dinner Party to discuss the book and sign copies for attendees. (Source businessinsider.com)

World's newest Apple store draws a crowd Apple's NYC Grand Central Terminal store opens this past Friday and by noon all 4,000 free Apple at Grand Central-emblazoned t-shirts had been given away by its 315 red-shirted employees. "Apple is doing to brick and mortar what they've done to digital," said John Belitsky, the president and CEO of Abraham and Martin, a real estate investment firm. (Source crainsnewyork.com)

Shopping Cart technology can help retailers get to know their shoppers With new technology, shopping carts can now do more than simply hold a customer’s items; it can give us a detailed profile of who this shopper is. Using a GPS device, retailers can track what the person buys, how long it takes them to make their selections, how fast they travel, and what order they go through the store. This information can help retailers figure out more effective packaging, line extensions, and pricing of items. Not just helping the retailer, however, the device can also use this information to provide the shopper with coupons specifically tailored to their selections. (Source hbr.org)

The Web piracy debate is heating up with two bills in Congress
That could re-define who's allowed to post and who isn't with heavy-handed enforcement by government and private entities alike. The story is too long for this Daily but worth the read as it is an issue that won't go away and will be controlled sooner or later. (Source chicagotribune.com)

Gifted college student who masterminded an identity theft and credit card fraud operation sentenced Friday to 70 months in prison Carlton Lewis, 25, directed a scheme that began in 2009 in which waitresses at restaurants around the Southeast would skim credit card numbers from customers. Lewis and 5 other defendants would use the stolen credit and debit card numbers on counterfeit cards to purchase gift cards and merchandise. Some of the items were then sold for cash. Stopped on March 26 for a DUI police found 39 fake credit cards, a "skimming device" used to copy credit card numbers and another device with which those numbers could be embossed onto blank credit cards the case began. (Source knoxnews.com)

Credit Card Identity Theft From Russia (And Not With Love) 26 year old gets 12 years for managing an international credit card identity theft ring that operated throughout the East Coast of the United States. That scheme involved the purchases over the internet of stolen credit card from sellers believed to be located in Russia. Upon obtaining the stolen information, Oliveras purportedly distributed the data to individuals in New York, New Jersey and Washington, D.C., who then used the information to make fraudulent purchases. (Source forbes.com)


Four Romanian Nationals Charged with running a Multimillion Dollar Skimming Scheme to Hack into and Steal Credit Card Data from U.S. Merchants. Merchant victims include more than 150 Subway restaurant franchises (which is less than 1 percent of all Subway restaurants), located throughout the United States, including in the District of New Hampshire, as well as more than 50 other identified retailers. According to the indictment, members of the conspiracy have compromised the credit card data of more than 80,000 customers, and millions of dollars of unauthorized purchases have been made using the compromised data. One suspect remains at large. (Source justice.gov)

Shoplifting sting in Saginaw, Kochville townships in Michigan nets same number of arrests as 2010 If the results of a Thursday and Friday shoplifting sting are any indication, law enforcement presence in Saginaw and Kochville townships is, at the least, just as effective as last year. For the second consecutive year, the annual sting, performed in mostly the area near the Fashion Square Mall, netted 17 arrests of suspected shoplifters. (Source mlive.com)

In Franklin, Tenn. police report a near 25% increase in shoplifting arrests so far this holiday season. "There is a rise in the shoplifting statistics but it's because we're working with security to make more arrests in incidents that would previously gone unidentified." (Source wkrn.com)

The FBI reported that 22,642 convenience stores and gas stations were robbed across the country in 2009,
the most recent year numbers were compiled. The U.S. Occupational Safety and Health Administration found that 167 homicides were committed in retail stores in 2007, representing 27% of all workplace homicides. Of those, 39 were at convenience stores, 32 were at gas stations and seven were at liquor stores. And Indiana is looking to improve security in all the c-stores in their state with news rules coming next year. (Source indystar.com)

Quincy, ILL is reporting greater theft values in their shoplifting cases. (Source connecttristates.com)

As few as 12 different Chinese groups, largely backed or directed by the government there, commit the bulk of the China-based cyberattacks stealing critical data from U.S. companies and government agencies, according to U.S. cybersecurity analysts and experts. The aggressive but stealthy attacks, which have stolen billions of dollars in intellectual property and data, often carry distinct signatures allowing U.S. officials to link them to certain hacker teams. Analysts say the U.S. often gives the attackers unique names or numbers, and at times can tell where the hackers are and even who they may be. (Source dailyfinance.com)

Macy's to have 3 all-nighters beginning Dec. 21 with 14 Macy's stores staying open 83 hours straight. (Source retailingtoday.com)


4 More Lucky supermarkets found to have been skimmed and had their credit/debit card readers tampered with. In addition, it said about 80 employees and customers reported that their accounts had been compromised or that an attempt had been made to gain unauthorized access to the accounts. This is in addition to Friday's reported 20 stores and 1,000 customers having already called in saying their accounts had been hacked. (Source supermareketnews.com)

More on Wal-Mart's Foreign Corruption Act investigation In a quarterly report filed with the Securities and Exchange Commission this week, Wal-Mart said it began an internal investigation "into whether certain matters, including permitting, licensing and inspections, were in compliance with the U.S. Foreign Corrupt Practices Act," and that it had already taken unspecified remedial measures in relation to the investigation. According to sources they are "focused on discrete incidents in specific areas." (Source supermarketnews.com)

Toys R Us Q3 reports same store sales down 2.2% with net sales of $2.7 billion
 


 

 


 






FRIDAY FOCUS
Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Vice-President
Loss Prevention and
Risk Management
Wal-Mart Canada


Coming in December

Kelly Gorman
Vice President LP
PETCO

LP Program Spotlight
eBay's PROACT Team



X

 

Richard C. Hollinger, PhD

REQUEST REPORT


 


Know about an event we should feature here?
Let us know.



National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

National Retail Federation
Effective Crowd Management Guidelines


Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report





Watch for our article the day after each event!
 


Los Angeles Area
ORC Association

x
3rd Annual
One-day
2012 Conference


February 16, 2012
LA Convention Center
 



2012
Asset Protection Conference


March 11-14, 2012
Hyatt Regency
New Orleans, LA


 





















































 




 





























 

 



 










































 



































 


eBay Fraudster Losses Jail Sentence Appeal

eBay Global Asset Protection investigators continued to support active investigation related to a repeat offender who appealed his jail sentence was remanded back to jail. The suspect was jailed for 18 months after admitting acquiring criminal property and sentence was made consecutive to a two years and eight months which he was already serving for another scam involving the internet auction site. His lawyers argued that the total sentence was too long, but three senior judges rejected the argument and upheld the terms. Rejecting the appeal, the Judge said the sentencing judge had been "perfectly entitled" to look at the overall proceeds of the fraud. He said: "The earlier fraud had been committed in 2007 and the appellant was on bail for that when he committed the index offence". The sentencing Judge said the scam was the worst kind of eBay fraud as those responsible built up customers' trust and confidence and then breached it. "You were going to be caught. There was no doubt about it. The only question was when." Click here for full article.

For further information on PROACT email inquiries to; PROACT@eBay.com

eBay Direct - Click Here  -  (notify - info - questions)



 

Dayton, Ohio area Miami Township deputy police chief says ORC has gotten worse in the past two to three years. Dayton often is a target for those professionals — those who steal to turn a profit — because of its prime location between Interstates 70, 70 and 675, said Major John DiPietro, Miami Township deputy police chief. Boosters are known to make loops from Cincinnati to Dayton to Columbus in a single day, using the highway system for quick get-a-ways between crime scenes. In fall 2010, DiPietro spearheaded a regional task force to target the organized retail crime problem. Now in addition to employing mall security at the Dayton Mall, the mall and several loss prevention specialists from stores within the mall also have teamed up with the Miami Township Police Department. Loss prevention specialists now carry police radios and can communicate both with mall security and the local police department. (Source wdtn.com)

Members of shoplifting ORC ring get probation A convicted felon who participated in a theft ring that targeted Lowe’s pleaded guilty in an Indiana court on Dec. 6 to a single charge of corrupt business influence. Authorities said he was part of a shoplifting ring that made 381 fraudulent returns to Lowe’s stores in 11 states. The individuals would make returns without receipts by switching bar codes on previously purchased items. Members of the group also made their own, lower-priced bar codes for similar, more expensive items. The suspects would then obtain gift cards in amounts greater than what they had paid for the items. They used altered identification cards to get around Lowe's policy limiting the number of returns during a specific time, according to court documents. The four members were given suspended sentences and placed on probation with varying amounts of restitution ordered. (Source homechannelnews.com)

Flash Burglary in Houston's Galleria Hermes of Paris store that in 4 minutes gets tens of thousands. And an attempted simliar burglary at a Louis Vuition store in the same mall. (Source clickhouston.com)







 


 

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


 


Job Opening


Company


Location


Origination

Manager, Business Continuity Winn-Dixie Jacksonville, FL Winn-Dixie

Corp LPM of Analytics & Exception Reporting

Confidential

Florida

Downing & Downing

Director of Loss Prevention

Confidential

Midwest

Downing & Downing

National Account Sales Mgr

Confidential

Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

 

Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

Market AP Mgr Walmart Nashville, TN Walmart
Market AP Mgr Walmart Pekin, IL Walmart
District LP Mgr TJMaxx Carle Place, NY The TJX Companies, Inc.
Area LP Mgr Staples San Francisco, CA Staples
Loss Prevention Mgr Kohl's Blue Springs, MO Kohl's
Loss Prevention Mgr Kohl's San Bernardino, CA Kohl's
Retail LP Mgr Bloomingdale's Orlando, FL Macy's
Logistics and Operations Mgr Macy's South Windsor, CT Macy's
Retail LP Mgr Bloomingdale's Boca Raton, FL Macy's
Regional LP Mgr, Kiosk RadioShack Los Angeles, CA Kroger
Loss Prevention Mgr Sears Clearwater, FL Sears Holdings Corp.
Loss Prevention Mgr Sears Nashua, NH Sears Holdings Corp.

 

Thought Challenge Month in Review Today we are posting a Thought Challenge, as it appeared, in a countdown to our Awards Committee's selection of the "Top 3". Read well and make sure you vote on the last day!
 

True LP Professionals

Submitted by Jim Elder, CFI
Regional Loss Prevention Manager, T-Mobile

August 12, 2011

I often think why I chose to be in the LP Industry. I think when we started, we all wanted to catch the bad guys and I believe we all probably remember that very first stop we made. I know I did and thankfully it was a juvenile because I was as scared as he was.

As we grow in our role as LP Professionals, it finally happens. You get interview training whether through WZ or your own in-house training. I remember my goal was to be the best interviewer out there. I wanted to be prepared as an Investigator. I always made sure that every case, no matter how big or small, I had to be prepared. I remember after training I put together an entire interview. I wrote it out from beginning to end. I had several rationalizations and I tried to answer every question I was prepared to ask. I would then practice and practice. As I would travel on the road, I would carry a tape recorder and practice my introduction and soon the full interview. I would listen to it over and over and changed it many times.

The thing I remember the most was that I was never going to lie to anyone to get an admission. I was going to follow my script and, no matter what I would feel ok if I had to go to court and justify my interview. Gaining the trust of the subject you are interviewing is so important and if they believe you know what you are talking about, your admissions will increase.

Today after over 20 years of doing interviews, I still get nervous before every interview. I think I have followed that same script pretty much my entire career. I never let anyone influence me before an interview. We have all been there when a Store Manager says this will be an "easy" interview. We know how those turn out. But if you are prepared, honest, and compassionate and stick to your script you will get what you are looking for – the truth.

As an interviewer, I do not measure my success by how many admissions I get, but how many denials I get. If the subject denies when you present "When was the last time you caused a loss for the company?" I know I did not prepare the subject enough -- he/she was not ready for that question. No denials is a successful interview for me. Once that first admission happens, then you can build on the admission.

Most of us know what is expected of us as LP Professionals when it comes to interviewing. There are many CFIs out there now and there is an expectation of us to follow a code of conduct. Unfortunately, some people do an interview and do not utilize the training they have received. They use what they think is best and then they get an admission and think that is the way every interview should be conducted.

Remember, we are dealing with true human beings. In a company I worked for in the past, the average age of the person we interviewed was 34 years old. We all know that 34-year-olds have families, mortgages and lots of financial responsibilities. We must treat them all the same and be consistent with how we conduct ourselves. We do not high-five one another when the interview is complete. We are LP Professionals. We show compassion and work with them to get a good written statement and then determine with our partners whether we prosecute or work out a promissory agreement.

Catching someone that is taking advantage of your company is an accomplishment, however, we must recognize that some failures occurred that allowed this to happen. We must identify those and make sure we close those opportunities to exist. Our celebrations need not be public.

In my 23 years experience of LP, I have had two employees that committed suicide after an interview I conducted with them. The news of this was devastating, but I knew that I treated them with the respect that all LP Professionals should when doing this job and that their issues were much more complicated then what they were doing at work.

I believe in what I do and strive to set an example to all that LP is a profession that one can be very successful at and we can always be counted on to be honest, compassionate partners. Most of all, we must always be prepared when conducting an interview -- if not, the results could be disastrous.
 

 



AMERICAN SOCIETY FOR ASSET PROTECTION (ASAP)
ADVISES RETAILERS ON HOW TO PROTECT ASSETS

By Cameron Taylor, President, American Society for Asset Protection (ASAP)

Exposure to litigation has always been a problem for retailers, and recent changes in two areas are drawing the attention of trial lawyers across the country, who have jumped upon the "insufficient security lawsuit" runaway train that is speeding uncontrolled into the shopping centers and malls of America.

Every year, thousands of retailers are sued. Many times for things they didn’t even know they could be liable for. Trial attorneys are one of the largest groups of lobbyists in the country, and have worked to create laws to increase the level of vicarious liability to retailers. Retailers have exposure to a number of vicarious liability lawsuits, including claims of insufficient security. The following are two such cases:

When a 79-year-old woman was abducted in the middle of the day from a grocery store parking lot and killed, the grocery store owner was faced with a wrongful-death lawsuit because of insufficient security. The State Supreme Court held the store owner liable, stating that it had a duty to provide security for its patrons. In 2010, the average wrongful death award was $11,804,650. The wife of a man who was shot and killed in a movie theater was awarded $6.6 million, because of "insufficient security" at the mall where the theater was located. The plaintiffs sued, claiming the defendant failed to provide visible security, which would have a "scarecrow" effect on criminals. The defendant argued that although no security presence was visible, the security was adequate for the area. The jury felt otherwise.

To deter insufficient security lawsuits, the American Society for Asset Protection recommends two important suggestions. First, retailers should implement a security plan at their locations, based upon creating a safer environment for their patrons and to fulfill the duty imposed by law to provide security. Second, we recommend that the professional and personal assets are structured in such a way that 100% of their assets are protected against a judgment. Because many of these lawsuits are taken on a contingency basis, attorneys begin the development of their case by performing an asset search, most often before accepting the case. Placing your assets into properly drafted legal entities removes much of the financial incentive of prosecuting attorneys.

About the author: Cameron Taylor is the President of the American Society for Asset Protection (ASAP). ASAP has helped thousands of businesses achieve financial peace of mind by properly restructuring their assets for the benefit of lawsuit protection, tax reduction and estate planning. For more information about the ASAP, please go to: www.AmericanSocietyforAssetProtection.com.

 

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Discover Your Leadership Blind Spots From insisting on doing too much alone to avoiding confrontation, leadership blind spots are common and can be lethal for business. To be a successful manager, you need to learn how to recognize your blind spots and overcome them.   (Check your driver's side mirror)

Do You Sabotage Yourself by Using Weak Language?
The ability to communicate effectively and confidently has a dramatic effect on our ability to advance our careers. Yet many of us fall into the trap of using weak language that sabotages our efforts to present ourselves with authority and confidence.  (We just wanted to tell you this)
 

What's Your Leadership Mindset? Do you have a "growth mindset?" Or a "fixed mindset?" There are three questions to ask yourself that will help you grasp the difference.   (Easy as 1-2-3)

Nine Things Successful People Do Differently
Have you noticed yourself being successful with some of your goals but not others? If you don't know why this happens, you are not alone in your confusion. Research suggests that successful people reach their goals not because of who they are but because of what they do.   (You can be successful too!)


 

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The references you use are a reflection of you and those that you select should be well thought out and be able to truly give an accurate picture of your work performance and your accomplishments. The best references come from the Operators you've worked with, who are in actuality your customers. These Operators can add more value in your search process than you think. They too have a network of friends and colleagues in the business that stretch well beyond your normal circle of executives. Obviously the list of references you develop over time requires follow up and contact. So keep in tuned to their movement as well and always be able to find them for they may be the key to your future success in more ways than one.

Just a thought,
Gus Downing

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