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FBI & federal prosecutors subpoena Big Lots info on CEO's $10.3M stock sale before negative corporate announcement  In a Wednesday Securities and Exchange Commission filing, the Columbus, Ohio, company said that it received a grand jury subpoena from the U.S. Attorney for the Southern District of New York on Nov. 29 requesting information on trades by CEO Steven Fishman. The SEC has also begun its own probe on the matter looking at whether Fishman had sold $10.3 million in stock in March based on an insider's knowledge of a coming negative corporate announcement. Stock slumped 10% over last three days. (Source cbsnews.com)

Retailers Feeling Pressure for Longer Store Hours, as Macy's Announces 48-Hour Openings  Macy's announced most of its stores will be open continuously in the 48 hours leading up to Christmas Eve, some 65 hours straight, putting pressure on other retailers to expand their own hours or promotions. It began keeping its doors open 24 hours with Macy's Queens Center in New York in 2006. Eventually, 14 locations were open 24 hours leading up to Christmas. Most of Wal-Mart's 4,000 stores are open 24 hours a day. Apple's only 24-hour retail store is on New York City's famed shopping street, Fifth Avenue. You can expect a few to follow. (Source ksfo.com)

Delhaize America "major shakeup" at the top to revive flagging sales at their Food Lion banner  A new president at Food Lion and a new CEO at Delhaize America are part of a "major shakeup" at Delhaize America and a prolonged effort to revive flagging sales at the Food Lion. They also own Hannaford Brothers, Sweetbay, and Bottom Dollar Food. (Source supermarketmnews.com)

Green Monday, the second Monday in December hopes to echo some of its Cyber Monday success  An emerging online shopping holiday known as Green Monday is today. (Source internetretailer.com)

Shopper traffic in November increased 18% compared to October and 6% over ly Nov.  Black Friday — historically the busiest day of the retail year — played a major role in attracting shoppers to stores in November. Consumers spent an estimated total of $11.2 billion on this date — a decrease of 1.8% compared to last year. Retail foot traffic rose 3.5% to more than 307.67 million store visits. ShopperTrak predicts the week before Christmas — starting Dec. 16 — to be the largest retail sales and traffic week of the year, with some consumers waiting for retailers to reduce prices prior to Christmas for last-minute deals. (Source retailingtoday.com)

Fraudulent returns of online purchases trouble stores with 4% fraudulent
86% of the 60 retailers participating in the National Retail Federation’s 2012 Return Fraud Survey say they accept returns in their stores of goods purchased online. 19.3% of all retailers in the survey say they’ve encountered return fraud with e-receipts. 45.6% of retailers say they’ve had consumers use counterfeit receipts to return merchandise over the last year. 64.9% say they’ve had consumers return used, non-defective merchandise. (Source internetretailer.com)

After two fires in factories & 374 deaths the "Social Accountability International" nonprofit org. falls under scrutiny.  Founded in 1997, Social Accountability International receives fees and membership payments from industry giants like Gap, Gucci and H&M, but it also obtains money from labor unions, governments, foundations and nongovernment organizations. It created the SA8000 to certify factories around the world that meet basic requirements in eight areas, including health and safety, wages, working hours and child labor. The September factory fire that killed 262 workers in Pakistan was given a "clean bill of health" 3 weeks before the horrific blaze. These elaborate systems look good on paper, but the actual work is often delegated to largely unsupervised subcontractors eager to drum up more business. The company that certified Ali Enterprises, as in many other cases, never visited the factory, handing off the job to a local inspector it dealt with by telephone or at meetings outside Pakistan. Certification systems like the SA8000, said Khalid Nadvi, an expert on monitoring at the University of Manchester in England, are "very patchy and in many cases totally ineffective." (Source nytimes.com)

BYOD security concerns are mounting
According to a survey by the Ponemon Institute, 25% of IT managers see mobile devices as a rising security threat to the enterprise. And security firm Sophos is warning about the explosive growth of malware targeting Android devices. They identified three security hurdles for enterprises to overcome when transitioning to BYOD: First, the right of users to use capabilities of their personal mobile devices can conflict with the enterprise's need to implement security policies, increasing the risk of data loss and the exploitation of security vulnerabilities. Second, user freedom to select their own devices, regardless of security considerations, makes it difficult for enterprises to secure devices at the workplace, as well as keep track of device vulnerabilities and updates. Third, the user's ownership of the mobile device and personal data raises privacy concerns, which could inhibit an enterprise from taking aggressive security action. (Source fiercemobileit.com)

Majority of businesses not adequately protecting payment card data
SecurityMetrics study shows 70% of merchants store unencrypted payment card data on their business network and directly violate Payment Card Industry Data Security Standard (PCI DSS) requirements and are more likely to be exploited by thieves. "Hackers proactively search for unencrypted card data because it takes less effort to steal," said Gary Glover, director of security assessment at SecurityMetrics. "Whether a business stores unencrypted card data because of an improperly configured payment application, or because employees handle data improperly, storing card data without encryption is against industry regulation." (Source securityinfowatch.com)

U.S. and Mexican governments on Friday announce "Operation Holiday Hoax"
Operation Holiday Hoax will target stores, flea markets and swap meets involved in the importation, distribution and selling of counterfeit products on both sides of the border. And is scheduled to run until Dec. 26. (Source elpasotimes.com)

Police seize $425,000 in counterfeit merchandise from a Birmingham, Alabama Flea Market. Local, State and Federal Authorities seized 3,500 counterfeit items that add up to a retail price of $425,000 at the Bessemer Flea Market in Birmingham Saturday morning. Agents with U.S. Immigration and Customs Enforcement's Homeland Security Investigations targeted 35 vendors selling counterfeit designer clothing, counterfeit CDs/DVDs and counterfeit sportswear. Bryan Cox, public affairs officer for ICE, has said agents were only targeting vendors in the bust, not the flea market itself. (Source abc3340.com)

Anonymous hackers aren't always ideological, some are just crooks hiding in sheep's clothing  Self-proclaimed Anonymous spokesperson indicted for stealing 5,000 credit card numbers, associating Ids, and Card Verification Values (CVVs) from the Stratfor Global Intelligence database hacking he did. Brown acted as the public face of Anonymous during its rise to fame, but he left the group in May 2011. In September, Brown was arrested by FBI just hours after he posted a YouTube video called “Why I'm Going to Destroy FBI Agent Robert Smith.” If convicted of these latest charges, the US Attorney's Office in the Northern District of Texas says that Brown faces maximum sentences of 15 years for the trafficking charge, 10 years for the device fraud charge, and a 2 year sentence for each of the identity theft counts, "in addition to any sentence imposed on the trafficking count." (Source arstechnice.com)

Grinch-like bandits following U.P.S. and FedEx trucks nabbing gifts
and others driving through residential neighborhoods looking for packages. UPS alone will deliver 500 million holiday packages with many of them being left on doorsteps, and thieves are hitting. (Source nytimes.com)

Security guard shoots armed shoplifter at Love's truck stop in Memphis
W C Hampton, 32, pulled a knife on a security guard early Thursday morning who stole three jackets out of the store. The guard saw Hampton and attempted to stop him. That’s when police said Hampton pulled out a knife. The security guard felt threatened and shot Hampton in the leg. (Source wreg.com)

Canada -Burnaby RCMP’s strike force unit takes down 8 in armed robbery attempt  On a routine stakeout at the West Vancouver mall conducting surveillance last Thursday evening they spotted a man holding the Birks jewelers clerk at gunpoint and busted him along with two others in the store and five other men in two getaway cars. (Source vancouversun.com)

Armed robbers hit G4S guards delivering money to Tesco Express supermarket in London, UK  Two men, brandishing what police described as "bladed weapons" targeted G4S guards who were delivering money to the cash point outside the Tesco Express store in London. A spokesman said the two security guards were not hurt during the raid, but have been offered counseling. He said: "The psychological impact that attacks of this nature can have on individuals should not be under-estimated." (Source privateofficerbreakingnews.com)

Dearborn, MI Police seek 3 Smash and Grab suspects from Macy’s store robbery.  Police are looking for three men who smashed a display case and stole jewelry at Macy’s in Fairlane Town Center. The men entered the fine jewelry department at about 7:45 p.m. Dec. 1 and one pulled out a blunt object, possibly a hammer. He smashed the display case, and all three took jewelry out of the case, then fled. Police believe that the theft is connected with incidents in other communities. Two were wearing gray hoodies, blue jeans and Timberland boots; the third was hearing a black hat, black hoodie, blue jeans and black shoes. (Source patch.com)

Hit and Run smashes a UPS Store in South Carolina.  The manager of the UPS Store in Florence, South Carolina got a phone call from police saying they found a Ford pick-up truck inside his store. The driver of the truck was no where to be found and police will charge him or her with hit and run once apprehended. The damage to the building is extensive, but the mail and parcels of customers were saved and taken to the Florence Mall location. (Source carolinalive.com)


Radio Shack store in Buckhead, GA smashed by U-Haul truck. A U-Haul truck smashed down the front doors of a Radio Shack early Monday morning in Buckhead, Georgia. Police recovered several flat screen TV's and computer equipment from the truck they found abandoned a few miles away. The suspects are still at large. (Source ajc.com)



UK adds 280 Police Officers to the force for $40 a piece.  South Yorkshire had seen budget cuts of police officers since 2008, and the number of officers has dropped from 3289 in 2008 to currently 2900. The 280 cardboard police officers are believed to have reduced crime by 50%. The mind set behind the reduction is that retailers and business are working closely with the police department and may not be the best place to target for a crime. Thirteen Police Departments in the UK are currently using the cardboard police, one store in Leigh believes it has reduced shoplifting 75%. (Source mirror.co.uk)

Alleged shoplifter hits 3 pedestrians as he flees from Toronto Police.  Toronto police have identified a suspect in an alleged hit-and-run that saw three pedestrians injured when a vehicle went onto a sidewalk. Police say a male suspect stole several items from a retail store in the city's midtown area around 1:30 p.m. Friday. They say the suspect then jumped into a stolen SUV and fled when a police officer pursued him. It's alleged the suspect tried to hit the officer before driving up onto the sidewalk, striking three people, one of whom was sent to hospital with minor injuries. Police say in a release that 47-year-old Steven Brunswick is sought on charges of attempted murder, theft of a vehicle, dangerous driving and failing to remain at the site of a collision. (Source torontosun.com)

Three female ex-cons arrested at Old Navy in Naperville. Old Navy Loss Prevention apprehended three women last week for shoplifting, not knowing that two of the women had just gotten out of jail, one of them had served two years for felony retail theft. Laquana T. Moore was released from the Illinois Department of Corrections in Springfield just two months ago, her accomplice; Darlene Moore was just in jail in May for shoplifting. The third female is Ruby Bowles. All will be charged with felony burglary and attempted retail theft. (Source suntimes.com)


Dallas Petland smash and grab, loss of 8 puppies valued at $12,000. Petland store manager says they realize the value of the eight puppies is $12,000, but they are more concerned about the animal’s welfare. The smash and grab comes only two months after the same type of break ins took place at Petland stores in Plano and Frisco. The puppies are all micro chipped so any potential buyers should have their new puppy scanned. (Source nbcdfw.com)


Ex-convict says he got himself arrested to get prison health care.  A 56-year-old ex-convict says he purposely got arrested for shoplifting to get prison health care for his leukemia. Frank Morrocco of Amherst said that he stole shoelaces and other items from Wegman's as "an act of desperation" because he can't afford health care. He was released from federal prison a year ago after serving 20 years on drug charges. He was getting cancer treatment as an inmate. Now he's having second thoughts about shoplifting his way back to prison, because a relative and two friends say they'll pay for his health insurance. Federal marshals told Morrocco Friday that they have a warrant for his arrest. He says he'll turn himself in on Monday. The judge will decide whether to send him to prison for violating parole. (Source buffalonews.com)

Albertson’s employee in Roswell, N.M., finds a handgun packaged in frozen meat. A supermarket employee in Roswell, N.M., found an unexpected item in a case of frozen meat this week: a loaded handgun. The Albertsons worker was unwrapping the meat, which had been shipped from a packing plant in Colorado, when he discovered the firearm, along with seven rounds of ammunition. The employee brought the Rock Island Armory .38 super semi auto handgun, along with the ammo, into the Roswell Police Department. Where the gun came from is a mystery to police. It was entered into the National Crime Information Center database, but no reports of it being stolen came up. (Source yahoo.com)

Last week's most popular news article --


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Comedian Katt Williams slaps a Target employee in Sacramento. After Williams lead police on a chase driving his three-wheeled motorcycle, he stopped into a Sacramento Target store to cause an altercation. The video shows Katt Williams getting into a confrontation with the Target employee. There’s no audio, but in the video, something clearly enrages Katt, as he winds up and slaps the employee in the face. At that point, the employee pulls out a cell phone, presumably to call 911. Katt Williams appears to be in a downward spiral. Just last week, Williams was sued by his own fans in a class action lawsuit. Fans of Katt were angered that, after paying high ticket prices to see one of his shows in person, Williams allegedly came out on stage for just ten minutes before promptly exiting. (Source huffingtonpost.com)
 

 


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New 2011 food safety law used to halt operations
at the country's largest organic peanut butter processor. Cracking down on salmonella poisoning, FDA officials found salmonella all over Sunland Inc.’s New Mexico processing plant. After 41 people in 20 states, most of them children, were sickened by peanut butter manufactured at the Sunland plant and sold at Trader Joe’s. The suspension will prevent the company from distributing any food. (Source privateofficerbreakingnews.com)

5 Strategies to Combat Workplace Bullying 
Workplace bullying can take various forms. Bullies may constantly criticize their peers or their subordinates, they may yell at employees in front of other colleagues or they may gossip about, pick on or ignore certain workers. Regardless of the form bullying takes, company leadership must prevent such behavior and make the workplace a safe place for all employees. 1. Help others understand what bullying looks like among adults 2. Establish a zero-tolerance policy. 3. Train staff members on appropriate ways to handle conflict and criticism. 4. Build self-confidence and capacity in employees. 5. Make sure you're not the bully. (Source ehstoday.com)

 

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Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.
LPNN - Loss Prevention News Network


Featured Episode

The Big Box & Specialty Store ORC Leaders
Part 5




Learn how these retailers are addressing ORC -
the fastest growing crime.

 


In this five part series LPNN talks with Joe LaRocca, senior retail partner and former senior advisor of Asset Protection for the NRF, Scott Sanford - the Director, Investigations & Training - Loss Prevention for Barnes & Noble and one of the founders of the ORC Solutions - ORC Workbench - the fastest and most successful online organized retail crime detection and prevention tools, Denny Dansak - Kroger's Corporate Manager, ORC, Nelson Harrah - The Gap's Director of Organized Retail Crime, and Deb Lussier - Home Depot's Senior Manager of Central Investigations. In this series you'll learn exactly how these retailers are addressing Organized Retail Crime and how they've built their models. They discuss what they look for in staffing ORC positions and how they measure the effectiveness of their program. This is a great opportunity to see exactly how four major retailers have responded to the ORC problems facing the nation.

 

 



 

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Downing & Downing Annual Dinner Party and Event. LPNN will be recording - live audience. Monday, Jan 14th at Maloney & Porcelli's. Guest Speaker Tatiana Sandino, Harvard Business School. Co-author of the study "Can Wages Buy Honesty? The Relationship Between Relative Wages and Employee Theft". Rich Mellor, VPLP for the NRF will be introducing this year's Honoree, Joe LaRocca. Honoring Joe LaRocca, VP & Senior Advior of LP, RetaiLPartners and former VP of LP for the NRF for his leadership and dedication to the advancement of the LP profession. Be on the lookout for your invitation. More announcements coming! Co-sponsors: Agilence, Axis Communications, Axonify, Bass Security, InstaKey Security Systems, LPI, Se-Kure Controls, WG

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Kohl's LP Exec., Michael DeMeo busts Trio who plead guilty to being involved in a massive nationwide identity theft and check counterfeiting ring  Two of them had been sought by Wal-Mart security officials for two years for cashing more than $370,000 worth of counterfeit payroll checks. "Their method of operation was to be on the road," Tilton Police Chief Robert Cormier said. "Sometimes they didn't know which state they were in. They'd just follow the GPS to the next block of stores." Their cases reveal new details about the scope of the conspiracy, including what records they kept of others' personal information and the dozens of fake IDs they're accused of carrying. Wal-Mart security officials say 270 people had their identities misused on checks the retail giant cashed, according to West's plea agreement. Their scheme unraveled when an off-duty loss prevention investigator from Kohl's department stores who was on vacation in New Hampshire and shopping with his wife happened to be in line behind the men when a Brooks Brothers clerk challenged the identification being used. The investigator, Michael DeMeo, became suspicious and called Tilton police. He continued to monitor the men until police arrived. (Source pressherald.com)

"Skimmers" discovered "all over the place" across San Bernardino County, CA  and hundreds of people have been victims of identity theft according to a detective who said two suspects were arrested. A boyfriend-girlfriend team that's thought to be part of a larger organization was arrested on suspicion of involvement in the crimes this week, but multiple police agencies are looking for more suspects. They're all over the place. A lot of these restaurants have these devices outside the drive-thru. You don't want to use those either," Stringer said. "The gas station thing is off the chart right now." (Source nbclosangeles.com)


ORC? Three wanted in retail theft at Hershey outlets in Hershey, PA  Police are seeking help from the public in identifying three men involved in a retail theft incident at the Tanger Outlet Mall in Hershey. One of the thieves distracted a store clerk Tuesday while the other two stole more than $1,400 in merchandise. The men were described as well dressed white or Hispanic males. One was in his mid-20's to early 30's while the other two were older, possibly in their mid-40's, police said. (Source abc27.com)


Four detained at Kohl's, accused of running shoplifting ring in Live Oak, TX  Police in Live Oak caught up with four suspects at a Kohl's Department Store in the Forum Shopping Center on Friday afternoon. The group is accused of shoplifting a number of items. Officers found more stolen merchandise in the suspect vehicle. Investigators are trying to determine whether the same group is responsible for a similar incident just hours earlier at a Macy's at Rolling Oaks Mall. Live Oak police will attempt to identify the owners of the stolen property. (Source kens5.com)

Trio ORC box-stuffing gang hits Best Buy for 40 iPads and MP3 players worth $200 each in Evansville, IN  The thieves walked into Best Buy through the front door, careful to make staggered entrances in what Police Sgt. Jason Cullum called perhaps the most sophisticated shoplifting operation carried out in Evansville this year. They were buying larger items — like, they'd buy an item that came in a bigger box but they would put multiple iPods inside that box. (Source courierpress.com)

Police nabbed three members of Felony Lane Gang in Naples, FL.  Three members believed to be part of the "Felony Lane" organized crime gang were arrested Saturday following two car burglaries and attempted fraud at an East Naples Walmart. Collier County sheriff's deputies started their investigation after two victims reported their car windows smashed and several items, including credit cards, stolen. Deputies asked the victims to call their credit card companies, which said purchases were being made at an East Naples Walmart. Deputies located the suspects, made arrests, and reviewed surveillance video, an arrest report said. A suspect tried to make a $600 purchase with one of the victims' stolen credit card, but it was declined. A second suspect successfully bought a $300 gift card, which he then used to pay for an Xbox video game system. During a search of the suspects' vehicle, several illegally obtained items were found, including two iPads, two Xbox consoles and a spring-loaded window punch. (Source palmbeachdailynews.com)

 

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Thought Challenge


Thought Challenge Review
 


See Something, Say Something

By Catherine Willse Stasiowksi
Regional Director of Loss Prevention & Safety Total Wine and More


as published on April 26, 2012


We've all seen the phrase, "see something, say something", posted on the metro, at the airport, or in other public areas. This government awareness act is also important in loss prevention. When I walk my stores, I often see things that might be considered "odd" in our store environment. I have found that when I ask the right questions, I often get a lot more information than I thought possible from my initial observation. I've also learned that when I don't say something or analyze the oddity, I find myself down the road realizing I had ignored a valuable clue and probably could have already solved the problem.

I teach my managers to be aware of their surroundings, constantly challenging their store conditions and team member performance. Most importantly, I try to teach them to speak up right away when something doesn't make sense. A team possessing a culture that constantly challenges each other positively impacts productivity and quickly solves problems.

They become accustomed to asking questions and getting answers. When a person on the verge of making a poor decision contemplates their next move, we want them to consider their risk. Hopefully, we've helped to create an environment where they know someone might see something and most certainly feels comfortable saying something.


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Vendor Spotlight

Axonify - Pep Boys Case Study


Background
Pep Boys is a full-service automotive aftermarket retail chain, headquartered in Philadelphia, PA. Operating over 700 stores do-it-yourselfer, do-it-for-me (service) and buy-for-resale (sales to professional garages) who have come to rely on Pep Boys for high-quality, name-brands, low prices, convenience and un-matched service.

The Challenge
Pep Boys has always focused on delivering safety and loss prevention messages down to the associate level. Similar to other retail organizations, they had instituted a fairly robust store level awareness program that included posters, monthly manager-led meetings and when required, impromptu huddles.

"The most surprising benefit of the Axonify solution was how well it was received and continues to be received by our employees." Bryan Hoppe, VP of AP, Pep BoysPep Boys found that although they were doing a variety of things around awareness training, they weren’t seeing the reductions in inventory shrink and safety incidents that they expected. Issues such as back injuries and internal theft were still plaguing the organization. They often saw their incident and shrink rates start to fall and then quickly rise again with no discernable pattern.

The team at Pep Boys hypothesized that their lack of sustainable success was largely due to the fact that their employees were not retaining and operationalizing their learning. Associates would get the message and shortly thereafter return to their prior habits with no long-term change in behavior. With over 19,000 employees being trained, it was virtually impossible to track who the message was getting through to and who it wasn’t. It was even more challenging to understand who was actually applying learning to their job.

The Solution
In 2009, Pep Boys implemented the Axonify solution as part of an overhaul to their loss prevention and safety awareness programs. The goal was to reduce their shrink and safety incident rates. Via the Axonify platform, associates now receive daily reinforcement of monthly training they’ve received through their LMS system. Employees answer targeted, quick questions related to risk, loss prevention, safety and operational policies and procedures that they need to know. If they answer correctly, they play a slot machine game titled “Quiz to Win” for a chance to win cash prizes. If they demonstrate a knowledge at various intervals until the employee demonstrates adequate information retention. It takes 30 - 90 seconds a day and is
done either at the beginning of the associate’s shift or during downtime throughout the day.
 

To Read More Click Here to Download the Case Study
 

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Dir of Loss Prevention Confidential Northern Midwest Downing & Downing
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Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

Sr Dir. Operations Support AP Walmart Bentonville, AR Walmart
Dept Mgr Store LP & Safety Lowe's Austin, TX Lowe's
Dept Mgr Store LP & Safety Lowe's Dublin, OH Lowe's
Loss Prevention Mgr Macy's Lake Grove, NY Macy's
Loss Prevention Mgr Macy's Stamford, CT Macy's
Loss Prevention Mgr Rite Aid Providence, RI Rite Aid
HR Loss Prevention Mgr Hilton Hotels & Resorts Anaheim, CA Hilton Hotels & Resorts
LP Investigations Mgr RadioShack Houston, TX RadioShack
Regional LP Mgr Energie Holdings, Inc. Carneys Point, NJ Monster
District LP Mgr Dick's Sporting Goods Washington, DC Monster
Regional LP Mgr True Religion Brand Jeans Vernon, CA True Religion Brand Jeans
Regional LP Mgr CVS Caremark Columbus, OH CVS Caremark
Loss Prevention Mgr UNIQLO San Francisco, CA UNIQLO
Loss Prevention Mgr Sears Portland, ME Sears Holdings Corp.
Loss Prevention Mgr Sears Fairfax, VA Sears Holdings Corp.
Loss Prevention Mgr Sears Murfreesboro, TN Sears Holdings Corp.
Area LP Mgr Ross Stores Pleasanton, CA Ross Stores
Executive Team Leader - AP Target Las Vegas, NV Target
Executive Team Leader - AP Target Centerville, UT Target
Executive Team Leader - AP Target Framingham, MA Target
Executive Team Leader - AP Target Easton, PA Target
Executive Team Leader - AP Target Los Angeles, CA Target
Executive Team Leader - AP Target Chicago, IL Target
Sr Store LP Investigator The Limited Brands New York, NY The Limited Brands

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The Buddha: 10 Quotes for Leading (and Living) Well Many of the qualities that the Buddha describes as being properties of a 'wise and skillful person' are very similar to the qualities pointed out as being qualities of awesome leaders. The core of what makes a good and followable leader is truly timeless: it transcends culture, era and religion. (Leadership wisdom)

13 Ways to Fix Your Worst Meetings Meetings get a bum rap. The Young Entrepreneur Council asked 13 successful young entrepreneurs how they keep their staff meetings lively and productive, week in and week out. Despite the fact that they're probably younger than you, and less experienced than you, you may learn a thing or two about meetings from their best answers. (Not have them?)
 

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4 Powerful Words Employees Need to Hear There are lots of ways to make a positive impact on your staff. But the best involves four words. These four simple words, used correctly and with the right intent, can make a powerful impact on your business, your life, and other people. (Here's how)

5 Habits of Highly Effective Communicators It's no secret that good leaders are also good communicators. And the best leaders have learned that effective communication is as much about authenticity as the words they speak and write. Indeed, communication and leadership are inextricably tied. (Clear, credible and authentic)

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"Build the field and they'll come to play!" An expression that many never truly understand or practice. Especially in today's world where we're all expected to do more with less and corporate America has tightened the budgets to the levels most of us have never seen before. Having faith that your performance will bring promotions, increased salaries, and new jobs is very difficult in today's climate. But we all have to keep the faith and do our best every day regardless. Because at the end, it's what defines us and sooner or later our positive actions will pay off.

Just a Thought,

Gus Downing


Gus Downing

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