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December 8, 2011 SUBSCRIBE

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Loss Prevention & Safety Recruiters Since 1983

As mobile commerce grows, fraud prevention must evolve Retailers are well versed in employing technologies to reduce their e-commerce risk, but some have yet to deploy similar preventive measures for their m-commerce sites. For many retailers this holiday shopping season is their first selling via mobile. Another reason retailers may be behind in addressing mobile fraud is that they are just learning that consumer behavior is different on mobile devices compared with e-commerce sites. Ideally, a close examination of customer behavior at a retailer’s m-commerce site can help establish patterns that will help the retailer identify appropriate fraud prevention measures. A retailer may find mobile transactions have higher than average tickets or better conversion rates. Identifying these kinds of metrics can help retailers lay the groundwork for m-commerce fraud prevention rules. (Source internetretailer.com)

A security seal helps boost AccessoryGeeks.com’s average order value 16.7% Online retailer of cell phone, iPod and iPad accessories AccessoryGeeks.com says an A/B test showed that consumers are more willing to buy online when they are reassured their transactions are protected. (Source internetretailer.com)

Walmart robber gets up to 15 years in prison. A Davis County man has been sentenced to prison for a Walmart robbery that led to four employees being fired for disarming him. Trent Allen Longton, 25, was sentenced Monday in 2nd District Court to one to 15 years in prison for the January robbery. Longton was arrested after he tried to steal a laptop computer from the Layton Walmart. When questioned by security employees, Longton reportedly pulled out a gun and cocked it. Two employees then grabbed Longton and disarmed him, a violation of Walmart policy that led to four employees being fired. The former employees have since filed a wrongful termination suit against the company. (Source sltrib.com)

Nearly 100 People Charged in New York $1+ million Check Fraud Ring Nearly 100 people formed a check fraud ring that systematically exploited a banking loophole to steal more than $450,000 and could be higher than $1 million by depositing bogus checks and withdrawing the money before they bounced, prosecutors said Wednesday. With a handful of bosses recruiting dozens of people to carry out the scheme -- and even driving them to out-of-state casinos for part of it -- the group methodically overdrew TD Bank accounts. "What you really have here is a modern version of a check-kiting scheme," he said, calling it "a very organized, long-term scam that preyed upon the specific weakness of an individual bank." Three main bosses, aided by six other leaders, enlisted people to open savings accounts at various TD Bank locations with nominal sums and then had them deposit worthless checks, Vance said. Prosecutors said they were still looking into the source of the checks. The savings accounts weren't subject to policies that prevent money deposited into checking accounts from being available immediately and somehow the ringleaders knew that, prosecutors said. The suspects quickly transferred the money to TD Bank checking accounts they'd also opened, prosecutors said. Then, they withdrew as much money as they could at cash machines, sometimes getting as much as $5,000 at once by traveling to casinos in Connecticut and Atlantic City, NJ, where the machines had high or no limits on the size of withdrawals, according to prosecutors. The group's leaders would escort the complicit account-holders to the casinos one by one on runs so routine that they often stopped at the same gas stations and fast-food eateries en route, said Assistant District Attorney David Szuchman, who heads the DA's cybercrimes unit. The recruiters got most of the stolen money, generally paying each account-holder a few hundred dollars, prosecutors said. Prosecutors believe the bank's losses may be more than $1 million and the investigation is ongoing. (Source foxnews.com)

Christmas shoppers in the UK are being warned about the "flood" of counterfeit toys into the UK. Toys, fake Ugg Boots, GHD hair straighteners, iPhones and iPads are among tens of thousands of counterfeit items that have been seized by customs officers in recent months. UKBA said buyers can be left with products that are inferior to genuine ones and often dangerous. (Source opsecsecurity.com)

Mobiles to exceed human population by 2014 Security specialist SecurEnvoy have published their forecast for the next twelve months in technology and they predict that mobile handsets in circulation will match the world’s population by 2013/2014. Currently, the world's population has reached seven billion and there are around about 5 billion mobiles in operation worldwide. One billion of these have been connected within the last year, and should they continue to connect at the current rate, then mobile devices could exceed the number of humans by 2014. (Source techwatch.co.uk)

USDA Seeks to Crack Down on SNAP (Food Stamp) Fraud The U.S. Department of Agriculture has unveiled a range of new tactics to crack down on the fraudulent use and trafficking of Supplemental Nutrition Assistance Program (SNAP) benefits. The new actions include making "intent to sell" SNAP benefits — formerly known as food stamps — a violation of the program in an effort to deter sales via social media and other online venues. Retailers who violate the program's rules also would be subject to stronger sanctions and penalties "to allow USDA to take more aggressive action against those that violate program rules and give responsible retailers a bad name," the USDA said in a statement. USDA said it would publish a proposed rule for public comments in Spring 2012. (source supermarketnews.com)

AT&T to enter Atlanta security market  AT&T is creating a new Atlanta-based division to offer customers home security and home automation—and that it reportedly will open its own monitoring station but has not yet released details of its products and services. How long will it be before they offer retail coverage as well? (Source securitysystemsnews.com)

The Judge Group search firm is handling the Wakefern VP of LP search in New York.

13 people, owners of small grocery stores in Wichita, KS, indicted for $500,000 food stamp fraud after buying food stamps from the homeless for 50 to 60 cents on the dollar. With a runner who scoured homeless shelters for people willing to sell their government benefits these 13 people operating small grocery stores were able to submit over $500,000 of food stamps for cash. (Source Associated Press)

At least 85 taken into custody as SF Occupy camp cleared. Officials had not compiled exact numbers by Wednesday afternoon, but most of the approximately 85 people were cited and released after the daybreak raid. (Source Associated Press)

McDonalds reports November same store sales up 7.4%

Costco Q1 reports same store sales up 10% with total revenue up 12.5%
Pacific Sunwear Q3 reports same store sales down 3% and 3rd Q loss of $17.6 million - will close 175 to 200 underperforming stores. (Source Associated Press)

 


 

 


 





FRIDAY FOCUS
Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Vice-President
Loss Prevention and
Risk Management
Wal-Mart Canada


Coming in December

Kelly Gorman
Vice President LP
PETCO

LP Program Spotlight
eBay's PROACT Team



X

 

Richard C. Hollinger, PhD

REQUEST REPORT


 


Know about an event we should feature here?
Let us know.
 



National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

National Retail Federation
Effective Crowd Management Guidelines


Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report





Watch for our article the day after each event!
 


Los Angeles Area
ORC Association

x
3rd Annual
One-day
2012 Conference


February 16, 2012
LA Convention Center
 



2012
Asset Protection Conference


March 11-14, 2012
Hyatt Regency
New Orleans, LA


 


LOSS PREVENTION,
AUDITING & SAFETY

CONFERENCE 2012

The Full Spectrum of LP

April 22-25, 2012
Gaylord Texan Resort &
Convention Center
Dallas, TX


 














 

 




 





























 

 

 



 



 



























 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 





 




 



The skimming thieves at 20 Lucky Supermarkets self-checkout lanes story continues to evolve with over 1,000 calls from customers saying they've been victims. Lucky is checking all of their 234 stores in California and are working with the local, state, and federal law enforcement. Lucky Supermarkets has removed the tampered card readers, which were made by VeriFone, in the stores known to be affected and says it is enhancing security of every credit and debit card reader in all 234 of its stores. (Source arstechnica.com)

More on the ORC $50,000 toy shoplifting spree that hit 90 stores over 7 to 10 days in New York and PA. A public defender assigned to one of three people accused of stealing thousands of dollars in merchandise in a multi-state shoplifting spree has been asked to be taken off the case because he's representing the woman's 17 year old son. Obviously the son may be giving it up o the mother and fiancée. (Source wtae.com)





ORC charges brought against two suspects for hitting multiple Target Stores in Mesa, Arizona
. Two people who were arrested on suspicion of stealing more than $4,600 in jewelry from three Target stores told Mesa police they needed the money because they were unemployed. (Source azcentral.com)

Counterfeit American Express travelers cheques popping up at Dartmouth, Mass., retailers
. A female suspect and a male accomplice have successfully passed a number $100 American Express Travelers cheques at Target stores in the area and attempted to use one at a local Dick's Sporting Good's store. The Dartmouth Police Department ask that anyone with information regarding the female perpetrator's identity to call the Detective Division at (508) 910-1775 or the Crime Tip Line at (508) 997-9900. (Source southcoasttoday.com)
 


 

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


 


Job Opening


Company


Location


Origination

Manager, Business Continuity Winn-Dixie Jacksonville, FL Winn-Dixie

Corp LPM of Analytics & Exception Reporting

Confidential

Florida

Downing & Downing

Director of Loss Prevention

Confidential

Midwest

Downing & Downing

National Account Sales Mgr

Confidential

Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

 

Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

District LP Mgr Abercrombie & Fitch Atlanta, GA Abercrombie & Fitch
Regional LP & Safety Mgr PetSmart Richmond, VA PetSmart
Regional LP (Security) Mgr Rent-A-Center Randall, MN Rent-A-Center
District LP Mgr Dick's Sporting Goods Washington, D.C. Dick's Sporting Goods
District LP Mgr Dick's Sporting Goods Fairfax, VA Dick's Sporting Goods
District LP Mgr Dick's Sporting Goods Los Angeles, CA Dick's Sporting Goods
District LP Mgr Dick's Sporting Goods Coraopolis, PA Dick's Sporting Goods
Store LP & Safety Mgr Lowe's Fairfield, CA Lowe's
Store LP & Safety Mgr Lowe's Franklin Square, NC Lowe's
LP Compliance Mgr Ross Stores Pleasanton, CA Ross Stores
Loss Prevention Mgr Sears Tucson, AZ Sears Holdings Corp.
Loss Prevention Mgr Sears Midwest City, OK Sears Holdings Corp.
Loss Prevention Mgr Sears Silver Spring, MD Sears Holdings Corp.
Loss Prevention Mgr Sears Glen Burnie, MD Sears Holdings Corp.
Loss Prevention Mgr Sears Boardman, OH Sears Holdings Corp.
Loss Prevention Mgr Sears Fairfax, VA Sears Holdings Corp.
Asset Protection Mgr Sam's G1 Niagara Falls, NY Walmart
Asset Protection Mgr Walmart El Monte, CA Walmart

 

Thought Challenge Month in Review Today we are posting two Thought Challenges, as they appeared, in a countdown to our Awards Committee's selection of the "Top 3". Read well and make sure you vote on the last day!
 

Submitted by David Plaster
Logistics Asset Protection Manager, Best Buy


April 21, 2011

In this down economy, I am sure that many of you reading this have found themselves on the job market. As someone who was "between positions" less than a year ago, I know what you are going through.

Speaking from experience, I recommend that you take advantage of your involuntary time off. Now is a better time than ever to reconnect with all of the great folks you have worked with throughout the years. Get on LinkedIn, go to every industry meeting available and work on your education. Learn to see this as an ample opportunity to invest in yourself.

In those quiet moments when you aren't working on landing that next position, take time to reflect on the long and meandering career path you have tread. Stay positive. Focus on the things you did right and when you were happiest. Sure, there are things that you could have done differently, but don't get too bogged down with them. Try to glean lessons from the missteps.

Now is a time where you can honestly evaluate your choices from afar, free from the emotions you felt at that time. Reach out to others with opinions that you trust and ask them for open and honest feedback. Seek to understand their perspective and improve. Never forget that perception is reality.

I look back at the final months in my last position, the months where I was on the market and the time in my new role and I know that my growth is immeasurable. When the day does inevitably come where you land that perfect position, you will find yourself in a far better position to be effective and have a more satisfying work life. You will survive this and you will be better for having gone through it. Just a thought.

That’s Not Fair!

Submitted by Bill Nichols
Regional Loss Prevention Director, Bed Bath and Beyond


May 18, 2011


For those of us raising or having raised kids, the exclamation "That’s not fair" is a familiar one. Usually, it is in response to a withholding of something to which they feel entitled, a removal of some perceived privilege, or a protest to a perceived unjust punishment. As parents, we can come back with quips like "Life’s not fair," or "Get over it," and usually by bedtime it is no longer an issue. Life goes on and, hopefully, a lesson is learned.

In the business world, we oftentimes hear the words "That’s not fair." But what does that mean? What is "fairness" in the business world when dealing with employees? My general definition of fairness is "establishing reasonable expectations and following through on them." This requires communicating your expectations, and then ensuring that they are applied to all who are covered under those expectations equally. The open question here is: What is reasonable? One definition of reasonable is "not extreme," and I think that applies in a business setting. However, if the proper communication takes place when establishing expectations, any objections to "reasonableness" can be discussed, and modifications made to the expectations.

So, how do we react when a subordinate tells us "That’s not fair"? Our reactions as managers cannot, and should not, be the same as if we were reacting to a petulant offspring. First, we should listen to the complaint or grievance with an open mind. Second, we should explain in a professional manner what the company's position is on the issue in question. Finally, if the employee continues to question the fairness of an issue, the complaint should be taken to the next level of management for further discussion. If it is handled correctly, life goes on and, hopefully, a lesson is learned -- on both sides.

 



Automated Secure Alarm Protocol (ASAP) Expanded to Houston Market

 


 

By Pamela J. Petrow, President and CEO, Vector Security, Inc.

Good news for our national retail customers! Since the beginning of alarm monitoring, the communication of an emergency alarm signal, site location and dispatching information has been done almost exclusively through voice-to-voice communication between an alarm monitoring operator and the Public Safety Answering Point (PSAP) or 9-1-1 Center. This practice can be time consuming and inefficient, and also introduces the potential for communication errors. Vector Security has been at the forefront in testing and implementing new technology that will address these inefficiencies, reduce response times in critical situations and deliver real time information to the responding agencies.

Several years ago, Vector Security volunteered to represent the alarm industry in beta tests in the City of Richmond and York County, VA, in conjunction with the Association of Public-Safety Communications Officials (APCO) International and The Central Station Alarm Association (CSAA). A program was launched that tested and validated the ability to securely communicate alarm information electronically from the alarm monitoring center directly to the PSAP computer aided dispatch (CAD) software. The success of this program has resulted in a release of a new ANSI Standard and the expansion of the program to the City of Houston, TX.

The transition from voice-to-voice to automation-to-automation communication significantly decreases the chance that a mistake could be made. Bill Hobgood, Project Manager at Richmond’s Dept. of IT, indicated that not one single mistake occurred through the use of ASAP protocol in the Virginia test trials. Bill also noted that the City of Virginia Public Safety Answering Points (PSAPs) logged approximately 13,000 alarm notifications from Vector Security. That eliminated approximately 15,000 telephone calls coming into the 9-1-1 centers.



Hobgood also remarks that since alarm companies routinely make multiple calls to 9-1-1 centers to initially report and then update alarm information, these have the potential to flood their operators. Now, everything can be done electronically, which saves time, increases efficiency and greatly reduces operator stress. With an estimated time savings of 1.5 to 3 minutes per call, they certainly add up. Additionally, Richmond has documented four incidents where this faster and more accurate way of monitoring allowed police to apprehend intruders.

Anita Ostrowski, VP of Central Stations for Vector Security, who managed the City of Richmond, York County and Houston implementations, indicates the ASAP program also helps ensure that alarm companies have the correct dispatching information from the start. The ASAP system automatically checks the accuracy of the dispatching information through the 9-1-1 CAD system and immediately reports back any errors. As such, any problems with address, permits, or agencies can be corrected before the system is commissioned.

Vector continues to be a leader in this important effort to utilize technology within the alarm industry. Ms. Ostrowski is part of the CSAA Outreach Committee, which is charged with working with alarm companies and 9-1-1 Centers to introduce and adopt this new protocol. I have the honor of serving as the co-chair of the CSAA ASAP Steering Committee, which will work with public safety agencies and APCO to select and prioritize the implementation of ASAP throughout the United States.

You can count on Vector Security to be a leader in adopting technology solutions to better serve our customers and our partners in public safety.

Share Your Thoughts


Patrick Campbell
was named Area Loss Prevention Manager for Napa Genuine Parts Company.
 

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To Grow, Leave What You Know Behind Ask yourself "What has made you successful in the past that you need to change to move forward as a leader?" As we go through different phases in our personal and professional lives, we're called upon to adapt, to marshal skills different than those we've used in the past. And in the modern world — where the pace of technological and social change is as fast as at any time in human history, those demands on our adaptability are greater. (Change)

Real Leaders Don't Fire People Managing is hard and confusing. People are complicated and thorny. Some are irascible and some run hot and cold. Like the other important people in our lives—spouses, children, siblings, parents, and close friends—our employees confound and annoy us. So how do we respond? If our answer is, "these employees tick me off; I think I’ll fire them," we’ve abdicated our responsibilities as managers and leaders. (Communication)
 

For Leaders, There Is No Off Switch You have to watch what you do and think about what you say at all times because of the effect your behavior has on your team. "Does this mean that I have to watch what I say—and worry about how I act—in every meeting for the rest of my career?" (Yes)

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Owning your mistakes is a critical element of self development. For without ownership how can anyone truly grow and change. Having the courage to face it and admit it and discuss it leads to respect and a sense of trust from those around you. To deny or to ignore merely feeds a lack of confidence not just from the group around you but also in yourself as well. Because at 2 am there is no denial and once revealed it stays with you.

Just a thought,
Gus Downing

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