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November 29, 2012 SUBSCRIBE

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Macy’s Thanksgiving Day Parade

This is a first time ever look behind the scenes of the Macy's Thanksgiving Day Parade from an LP operational perspective. The information being shared for our reader will give you a look at the complexity of coordinating large scale national events with law enforcement and the measures taken by LP to protect the brand.

The 86th Macy’s Thanksgiving Day Parade took place on Thursday, November 22nd 2012 at 9:00 am in New York City. It is estimated that upwards of 3 million viewers line the parade route from the starting point at 77th Street down to its final destination at the Macy’s Flagship Herald Square store at 34th Street. In addition, the audience on NBC’s nationwide broadcast allows another 50 million people to make the parade part of their Thanksgiving tradition.

Macy’s Loss Prevention plan is put together by Larry Sechuk-VP Law Enforcement Outreach/Special Operations, Walter Avelin- LP Operations/Law Enforcement Liasion and Dave Dagney-LP National Events. The planning process begins in February. There are four distinct operations; rehearsal, balloon inflation, parade and dismantling/deflation. They are spread over four days. As the safety of attendees is of paramount importance meetings are held with NYPD, FDNY, Port Authority Police, FBI and DHS to identify potential issues and develop contingency plans. Starting in September Sechuk provides monthly updates to Tom Roan-Group Vice President / LP. A final review of the Loss Prevention plan is presented to senior management by Roan and Sechuk two weeks before the parade.

The Loss Prevention Team must also coordinate crowd control and protection for talent during rehearsals at Herald Square on the three nights before the actual parade. One of the busiest crosstown streets, 34th Street, is closed each night to allow performers and the camera crews to coordinate timing and ensure that the marks are hit.

The Balloon Inflation takes place on Wednesday at 77th and Central Park West. This has become a major event as well. It draws tens of thousands of onlookers who want to get a sneak peek at the balloons. At 10:00 pm the process of clearing the inflation viewing audience from the perimeter around the Museum of Natural History begins. Once this is accomplished Central Park West must be made ready to stage the float convoy. This year 55 floats were part of the parade. The convoy is escorted by Macy’s LP, and Police through 45 of busiest streets in Manhattan get to their destination on Central Park West.

During the overnight hours Macy’s LP must prepare access routes for guests who have tickets to the grandstands. They must also maintain a secure perimeter from 67th Street to 86th Street to keep unauthorized personnel out of the staging areas. At the same time a separate LP operation seals off 34th Street outside the Herald Square store to allow construction of the grandstands.

Thanksgiving morning presents its own set of challenges.

Macy’s grandstands uptown and downtown allow over 17,000 ticketed guests to view the parade from some of the best viewing locations along the route. Macy’s LP partners with the Stapleton Group and their Vapor Wake K-9 dogs to screen all guests prior to reaching the stands.
Thousands of volunteers who march in the parade must be brought to secure locations to be costumed and then brought to the start line at Central Park West.
A separate operation for the 800 children who ride the floats must be staffed and managed by the LP team.
A ‘frozen zone’ from 34th Street to 39th Street and from Broadway to 8th Avenue must be created and maintained to facilitate the dismantling of floats and deflation of the balloons.
All celebrities who ride the floats must be escorted at all times during the parade.

After months of preparation and planning it is finally time for a parade! Over 150 Macy Loss Prevention executives team up with the FBI, DHS, FDNY and thousands of New York’s finest to ensure that the parade goes according to plan without incident and that Santa arrives at Herald Square promptly at 12 noon.

In addition to the parade in NYC Sechuk and his team are also involved with the planning and safeguards at Macy’s events nationwide during Thanksgiving week. These include; 2 additional parades, 5 tree lightings and 6 window unveilings. All of this in addition to normal 4th Quarter activities that the team is involved with!


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International Council of Shopping Centers reports 18 retailers reported same store sales increases for November up 1.7% That's well below the group's anticipated forecast for a 4.5 percent to 5.5 percent gain. The disappointing November sales releases dampen the enthusiasm fueled after reports of strong spending over the Thanksgiving weekend, the official kickoff to the holiday shopping season. November sales affirm that this holiday season could be a difficult one for stores even as Americans' confidence is at the highest level since February 2008. (Source Associated Press)

Tyco's Lee Pernice on shrinking shrink Tyco’s been heavily involved with retail security for years, but it’s promoting a combination of existing technologies [RFID, EAS, video surveillance and POS systems] as a way for retail LP/security professionals to be less reactionary. By combining the four technologies above, however, LP can do inventory "more frequently and more accurately, about 20 to 30 times faster ... what you would do in eight hours can be done in about 30 minutes," she said. (Source

RFID market to grow in Europe from $289.6 million in 2011 to $3.2B by 2017 according to new research The European radio frequency identification (RFID) market in the retail industry offers considerable growth potential. The promise of enhanced benefits for businesses and the growing importance of item-level tagging will add impetus to market development. However, issues pertaining to data privacy and the lack of understanding about return on investments (ROI) threaten to slow down the pace of market expansion. New analysis from Frost & Sullivan (, Analysis of the European RFID Retail Market, finds that the market earned revenues of $289.6 million in 2011 and estimates this to reach $3,206.0 million in 2017. The research covers tags, hardware and middleware/software. Key growth businesses include apparel and footwear, perishables, jewellery, and personal care. In addition, specialty retail is also gaining prominence. (Source

Global information security spending to reach US$17.14 billion by 2017 to counter organized cyber criminals The global spending on financial critical infrastructure security will total US$17.14 billion by the end of 2017, according to ABI Research. This includes spending on counter measures, transaction, and data security, as well as on policies and procedures, as security teams counter targeted and sophisticated malware from highly organized cyber criminal elements. (Source

The European Commission (EC) report shows cargo theft from lorries (trucks) in the EU costs over $10.3B each year Such is the growing incidence and severity of transport crime, the EC's latest transport security working document outlines a need for better levels of security to address both cross border and border entry point security across the EU. (Source

Yesterday's "Skimming Gang" bust in Romania tied to the largest credit card data theft in Australia's history. Officials say the year-long investigation, dubbed "Operation Lino," involved 14 countries and uncovered phony credit card transactions worth AUD30 million (US$31 million). The criminal syndicate had access to half a million Australian credit cards, the Australian Federal Police (AFP) stated in a press release. The majority of victims were small businesses, service stations, petrol stations and corner stores, who often have less-secure payment gateways. The hackers profited by selling data to do "Card Not Present'"(CNP) transactions -- the use of account information without the physical card being involved -- or to create counterfeit credit cards. They then carried out thousands of counterfeit transactions across the globe in Asia, Europe and the U.S., according to the AFP. (Source

Toronto police make second arrest in $2M toy theft from Salvation Army warehouse Last week the charitable organization said about 100,000 toys – valued at approximately $2 million -- had disappeared from its Railside Road warehouse over a two-year period. Police said Thursday they have also seized 26 more skids of missing items after executing another warrant at the same Brampton warehouse that was the subject of an earlier raid. Investigators have now recovered 172 skids of donations. The first man arrested in the case, David Rennie, turned himself into police Monday. The former Salvation Army executive was charged with theft, possession and breach of trust. A whistleblower first called attention to the missing toys in August, triggering the internal investigation that eventually led to Rennie’s dismissal earlier this month. (Source

Fort Scott Area Chamber of Commerce and Police Department lead presentation on combating fraud, forgery and shoplifting
. The hour long presentation, which was attended by a group of local retailers, also covered other criminal activities that might take place through the holiday season. Along with Lieutenant Travis Shelton, representatives of the Bourbon County Attorney's Office also spoke. This article includes some of the tips that were given.  (Source

Six arraigned in Ala. identity theft ring that ran up $600,000 in fraudulent purchases Gang members fraudulently obtain credit cards by diverting mail to a phony mailbox at a Montgomery post office. A postal worker diverted mail, which included credit cards, to the dubious mail box and the suspects ran credit reports on victims before opening accounts in their names. Officials say about $600,000 total was stolen from victims. (Source

Inmates who ran ID theft ring from prison get 25 years Two men associated with the Armenian Power gang were each sentenced to 25 years in federal prison Wednesday on charges of perpetrating a sophisticated identity theft ring from lockup. Under the scheme, which involved the Armenian Power gang working in concert with other street gangs, bank insiders were bribed to steal personal information from mostly elderly victims whose signatures were forged, with big checks deposited into phony accounts. All 20 defendants were convicted and most are expected to be sentenced in the coming months. (Source

Shelby County cigarette cargo thieves held by Grand Jury. Bartlett police have charged two Memphis men with robbing a tractor-trailer driver of cigarettes Monday morning in an incident that ended when authorities stopped the suspects on a remote dead end street. As the truck driver was delivering the cigarettes to the convenience store, a white Buick sedan pulled alongside the truck and the passenger got out. He approached the driver inside the trailer, put his hands in his jacket pocket as if he had a weapon, and began taking cartons of cigarettes from the truck.  (Source

Cleveland men facing felony charges for almost $4,000 of counterfeit currency. Eric Wilkerson, 21, and Joshua McKnight, 24, both of Cleveland, OH, were arrested Tuesday after Ohio State Highway Patrol troopers seized the money. The two men were stopped at a traffic stop in Lorain County for a marked lanes violation. After troopers noticed an odor of burnt marijuana, they searched the vehicle. Along with the counterfeit money, three grams of marijuana was found.  (Source

Increase in counterfeit bills popping up in Burbank and Eagle Rock, California Employees at a Starbucks in Eagle Rock said that fake $20's and $100 bills are turning up at least twice a week. Ramon Huezl says he's had similar problems at the eclectic retail store Zamba. Other local businesses are reporting the same. (Source

Short Hills Jewelry Thief hits for $78,000. The Ross Simon Jewelry store in New Jersey’s Short Hills Mall was hit for two Rolex watches by a single suspect who placed the first watch on his wrist then grabbed a second watch being displayed to him by the Associate. The silver Rolex is valued at $37,500 and the rose gold watch is valued at $40,550. Security that is normally on duty at the front entrance of the store was away from his post on a lunch break. (Source

Overnight Burglary hits a small town Sears in Great Bend, Kansas for $22,000. Small towns are never immune to theft, Great Bend, Kansas experienced that last Saturday as the Sears store there was burglarized between 2 and 6 am. Unknown suspects smashed out a glass door to gain entry and got away with an estimated $22,000 of merchandise. (Source

Walgreens Robbery suspect shot by Police in Palm Bay, Florida. A masked suspect entered the Walgreens as customers outside the store were immediacy were able to call 911. The suspect was demanding drugs from the Pharmacist, then hit the register at the front of the store holding a gun to the associate's head. Palm Bay Police said Kenneth Kirwan Jr., 20, was shot by a SWAT officer as he tried to get away. He is in critical condition at a hospital. Authorities also have identified the officer involved in the shooting. (Source

Two men busted for string of jewelry store robberies in Newton Township, Pa. Ryan Wiley, 23, of Doylestown and Phillip A. Prokop, 38, of North Wales have been charged with 30 felonies involving multiple charges of burglary, criminal trespassing and receiving stolen property, for jewelry store thefts in September and October at Bernie Robbins Jewelers and Mayfair Jewelers. (Source

One cashier with a gun pointed at his head twice in two separate armed robberies in two weeks at the same store in Ypsilanti, Mi. A cashier working at an Ypsilanti Township Dairy Mart and gas station early Monday morning details the terrifying experience of having a gun pointed in his face and hearing robbers discuss whether to shoot him in a WXYZ video. And it had happened two weeks earlier as well. (Source

Idaho repeat shoplifter arrested on Black Friday
. Richard Jennings, 71, was arrested for shoplifting at the Twin Falls Fred Meyer. After his arrest, he allegedly told police he has been shoplifting from Fred Meyer up to two or three times a week over the past two years.  (Source

Three arrest in connection with 7 Cigarette Burglaries in Atlanta. Three men suspected of stealing large quantities of cigarettes from seven convenience stores in five metro Atlanta counties were arrested Wednesday. The Cherokee County Sheriff’s Office, working with detectives from Douglas, Rockdale, Cobb and Henry counties, arrested the three men after identifying them from video surveillance and following them along Highway 92 before stopping their vehicle. Vincent Donehue, James Hill and Mark McCain were all charged in the suspected burglaries. Inside the vehicle investigators located large plastic bins, rubber gloves, masks and a sledge hammer. (Source

Lexington Off-Duty Officer injured during shoplifting stop at Walmart. Officer Chris Carrington was working off-duty as a Security agent at Walmart when he attempted to apprehend a shoplifting suspect who made it out of the store to an awaiting van. The suspect jumped in the driver’s seat of the van and ran over the foot of Officer Carrington. The passenger in the van turned off the engine, removed the keys and ran. Officer Carrington was able to get to the passenger side of the van and use his taser on the driver. The driver, Robert Franklin, 46, of Lexington, is charged with robbery, third-degree assault and resisting arrest. (Source

Click here to view video
Connecticut mother and grandmother use 7-year-old to help shoplift
. The two women allegedly shoplifted soaps and perfumes from a Shop Rite in West Hartford, having the young girl help load up the cart. The 7-year-old then placed the cart full of stolen items in the direction of the grandmother and helped her wheel it out of the store, where they were apprehended by store security.  (Source

November Same Store Sales Results

Stage Stores up 13.2%
Stein Mart up 7.1%
Gap up 3%
Ross Stores up 2%
The Buckle down 0.1%
Macy's down 0.7%
The Bon Ton down 0.8%
Target down 1%
Nordstrom down 1.1%
Cato down 2%
Fred's down 3.6%
Wet Seal down 5.1%
Kohl's down 5.6%

Quarterly Same Store Sales Results

Rue21 Q3 overall sales up 15.6%
Gordmans Stores Q3 overall sales up 8.7%
Pier 1 Imports Q3 up 7.9% with sales up 11%
Tiffany Q3 overall sales up 4%
Ann Taylor Q3 up 4.3% with Loft up 6.2% and sales up 9%
Barnes & Noble up 1.8% with sales from stores down 3%
Aeropostale Q3 overall sales up 1.6%
New York & Company Q3 overall sales up 1.2%
Guess Q3 overall sales down 2.2%
Reitmans (Canada) Q3 down 4% with revenue down 7%


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eBay Investigators Support Retail Investigation Leading to Conviction

eBay Global Asset Protection investigators, specifically its retail investigative support group PROACT, actively assisted retail investigators on stolen credit case leads to guilty plea for suspected fraudster. The 56-year-old admitted that from 2009 to 2011 h devised and engaged in a scheme to defraud and obtain money, funds, and property from Inc., credit card issuers, and credit card holders by means of materially false and fraudulent pretenses, representations, and promises. According to the written plea agreement, he admitted that he used his eBay account to sell various types of merchandise, such as vacuum cleaners and sewing machines, that another participant in the scheme then fraudulently purchased from Inc. through the unauthorized use of names and credit card numbers of other credit cardholders. The charge carries a maximum penalty of 20 years in prison, a $250,000 fine and mandatory restitution. Click here to read full article.

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Downing & Downing Annual Dinner Party and Event. LPNN will be recording - live audience. Monday, Jan 14th at Maloney & Porcelli's. Guest Speaker Tatiana Sandino, Harvard Business School. Co-author of the study "Can Wages Buy Honesty? The Relationship Between Relative Wages and Employee Theft". Rich Mellor, VPLP for the NRF will be introducing this year's Honoree, Joe LaRocca. Honoring Joe LaRocca, VP & Senior Advior of LP, RetaiLPartners and former VP of LP for the NRF for his leadership and dedication to the advancement of the LP profession. Be on the lookout for your invitation. More announcements coming tomorrow! Co-sponsors: Agilence, Axis Communications, Axonify, Bass Security, InstaKey Security Systems, LPI, Se-Kure Controls, WG

ORC News - Sponsored by Universal Survellience Systems

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Fresno-based robbery crew busted for 7 robberies and ORC thefts of high-dollar items from retailers The arrest of a crew of Fresno-based robbery suspects blamed for a string of heists in Fresno and Northern California. The three gang members are responsible for seven armed robberies in Fresno and Madera from late October through Nov. 19. The men are also suspects in thefts of high-dollar items from stores near Sacramento and the Bay Area. Northern California robberies included a Nordstrom department store in Sacramento, a Bay Area Louis Vuitton store and a Burberry Factory Outlet in Vacaville. Businesses targeted in the Fresno-Madera area included CVS pharmacies, Check 'n Go lending stores, a Foods Co market, two motels and a mini-mart. A total of about $100,000 in merchandise was taken from the stores. None is believed to have been recovered. (Source


Two New Orleans women busted at Mandeville. LA., Victoria's Secret with a dozen ID's, shoplifting, returning merchandise, and two dozen gift cards from various retailers Renada Robertson, 32, and Demaria Conner, 25, hit the Victoria Secret store trying to return stolen merchandise they had just removed from the shelves. The investigation turned up about a dozen suspected fake Louisiana and Texas identifications, which investigators believe were used to fraudulently obtain about two dozen gift cards (typically issued for store returns) from area retailers as well as several articles of suspected stolen merchandise. Several compromised security tags; a shopping bag lined with aluminum foil as well as an electronic device used to deactivate electronic store security tags were recovered from the suspected thieves. Investigators were still working to identify victims and determine dollar amounts yesterday. (Source

A postal worker among six arrested in Alabama identity theft ring
. A postal worker diverted mail, which included credit cards, to the dubious mail box and the suspects ran credit reports on victims before opening accounts in their names. The U.S. Attorney for the Middle District of Alabama says members of the identity theft ring conspired to fraudulently obtain credit cards by diverting mail to a phony mailbox at a Montgomery post office. Officials say about $600,000 total was stolen from innocent victims. The six who were arrested are from Alabama and Georgia, and are charged with identity theft, wire fraud and bank fraud. They may be sentenced to up to 30 years in prison and may have to pay a fine of up to $1 million.  (Source

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Retailer's Alert

Snatch And Grab Thieves Get Away With $19K In 13 Seconds at Macy's in Garland, Tx. Three men walked into the Macy’s at Firewheel Town Center in Garland and snatched 80 watches in 13 seconds worth $19,000. They grabbed displays of watches on the counter breaking the chains and then they took off. Police don’t have a good description of the cars the thieves used. Investigators believe one is a green sedan and another a white pick-up. If you know anything about what happened call Garland Police at 972-272-TIPS. (Source


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Vendor Spotlight

Wrapping Your Arms Around Big Retail Data

By Derek Rodner
Vice President, Product Strategy

In 2012, the federal government announced $200 million in research for Big Data computing. Why? Each and every day an estimated 2.5 quintillion (that is 17 zeroes after 2.5) bytes of data are created, and nearly 90 percent of the world’s data has been created in the past two years, according to IBM. In the four years since the term Big Data was originally adopted within the IT community, the number of data sources has exploded, now including smart phones, social media posts, web interactions and much more. As a result, experts predict that by 2015, the global market for Big Data technology and services will swell to $16.9-billion, from just $3.2-billion in 2010. So what does that mean for retail? A lot!

Understanding Retail Big Data

Within the next two years, 30 percent of retailers will run out of storage capacity, according to The Edgell Knowledge Networks, and while nearly 80 percent are aware of the Retail Big Data concept, less than half understand the implications it has on their business. One immediate implication is clear, if retailers continue to ignore this issue they will be overrun by it.

Beyond the amount of data, the types and sources of the data are key to understanding and managing this growing stream of information. There are two types of data, structured and unstructured. Structured data is typically numbers and letters laid out in a consistent format that is readable and searchable by a computer or person. In retail, this data can come from the POS, alarms and access control, RFID and EAS, returns management, customer loyalty programs and much more. Unstructured data can be much larger, and can spawn an entirely new category of structured data. The primary form of unstructured retail data is video. But don’t be fooled, that single source is a huge data contributor. To provide some context, storing 30 days of footage from a high definition (HD) camera, running at 15 frames per second, requires nearly 1TB of space. And that’s just one camera!

With that being said, the Retail Big Data concept becomes a bit clearer, but it still lacks a formalized definition. Not anymore.

Retail Big Data (n.) – The collection of large amounts of (structured and unstructured) data from multiple, disparate, and often unrelated systems into a single repository to enable retailers to more efficiently and effectively understand their business and their customers in a timely manner.

Managing Retail Big Data

Armed with a definition and a thorough understanding of the Retail Big Data epidemic, it’s time to take action. Here are four steps to help retailers turn their Big Data headaches into Big Data profits.

Find the gaps – The first step to manage Retail Big Data is to understand the unique data needs. Whether it’s a chain of two stores or 2,000, there needs to be a system in place to collect and process every data point. According to experts, each store visitor can generate up to 10,000 data points, for national chains that can mean millions of data points every day.

One way retailers can combat Big Data growth is through cloud storage solutions. While some retailers may be hesitant to transition their entire system to cloud, due to the loss of data visibility, there is a middle ground that many retailers are taking advantage of – summary cloud storage. Many retailers are utilizing the cloud to store summary data from individual stores and enterprise headquarters for an enterprise-wide view of the retail chain. This approach allows retailers to retain their store-hosted data, to meet the individual store needs, yet also gain the larger bird’s eye view of integrated data in real-time, through cloud computing.

Tear Down the Walls – As the number of data sources continue to grow, information is being collected, stored and processed in numerous locations. Choosing to keep this data siloed immediately limits a retailers’ ability to succeed. Integrated data provides a full view of the retail space. It allows for side-by-side comparisons and enables retailers to uncover potential savings and opportunities.

In one instance, a grocery chain’s inventory and TLog were not adding up following a recent bottled water promotion. With siloed data, the retailer would have needed to identify each of the item transactions, and then watch hours of surveillance footage to locate each bottled water scan. However, with a fully integrated system, a retailer can identify each of the bottled water transactions, and with the click of a button see the individual item being scanned. This technology allowed the grocer to uncover a major scanning issue. Rather than scanning the case of water that was on sale, the scanner read an individual bottle’s barcode, thus accounting for the inventory discrepancy and thousands of dollars in lost revenue.

Take Action – Now that retailers have a full view of their store environment, they can determine how to analyze and act based on the information available. Beyond overall information access, advanced data integration systems allow retailers to create customized reports to review anything from Human on Transaction (HOT) refunds and sweethearting, to self check-out (SCO) and facial recognition.

Turn up the Speed – Finally, retailers can take these insights a step further by increasing the processing speed. Big Data’s true potential is realized when the data lag is removed and retailers are able to interact with their information in real-time. With real-time reporting retailers can create customized alerts for each store, or the enterprise as a whole, so managers are aware of issues as they are happening.

For example, one client set an alert for drops in average department sales. Since sales in the produce department had dropped below the specified figure, the manager got an immediate alert sent to his phone and email. Rather than finding out a week later and searching for an answer, he was able to call the store manager and determine that the department manager hadn’t come in, so the department had never been fully stocked for the day. The managers were able to rectify the situation in real-time and prevent further revenue loss.

No matter how you look at retail data, one thing is clear – it’s on the rise. In fact, the world's total data is more than doubling every two years, according to a 2011 IDC study. Retailers cannot afford to wait. Now is the time to get a handle on Big Data and prepare your company for the data surge. Is your store ready?


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Affordable Ways to Make Your Employees Feel Appreciated -- Or Else Imagine going to work day in and day out and never hearing a thank-you. Unfortunately, many of you may not have to imagine this, as you are either experiencing this now or you have had this experience earlier on in your career. (Don't make them the 55%)

How to Be Happier Today For millennia, great minds have pondered the good life, dedicating themselves to study, asceticism, pleasure, or, in modern times, plenty of therapy in pursuit of this elusive goal. But have they all perhaps been trying too hard? (Small and defined)
3 Steps to Cure Workplace Stress In Time For Your Next Coffee Break When it comes to their working life, the level of on-the-job stress is the aspect that Americans are most dissatisfied with, according to a recent poll. Another survey found that three-quarters of us are feeling tense about our jobs, with factors such as bad bosses leading the list of woes. (Less-than fulfilling)

6 Signs You're Not Fit to Lead Many leaders remain in power unless a clear mistake derails their tenure. Yet, many leaders also struggle with remaining fully committed to the challenges of leadership. Leadership isn't forever. Here are six patterns that signal it is time to move on. (Run it's course?)

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Have You ever Googled Yourself?

Search Google & Yahoo until you find yourself. Take a good look at what you find and assume an employer will research your online profiles. So if you can, try to remove any content that could prevent you from being hired. We would recommend you go as far as revising your profiles to reflect highlights of your resume. Include keywords and industry jargon to be searchable. Turn your online profiles into professional self networking tools.

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