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November 28, 2011 SUBSCRIBE

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Black Friday breaks all records with $11.4 billion in sales and 88 billion shoppers, the largest increase since 2007. Sales have been strong throughout the entire month of November with retailers rolling out holiday deals earlier than ever. In the two weeks leading up to the week of Black Friday, retail sales were up 3.6% and 3.8%, respectively, ShopperTrak reported. Will it continue or do we see a dip? The Daily's prediction is we see a slight dip but sales remain strong throughout, reminiscent of 2007. (Source

A record 226 million shoppers this holiday weekend who spent an average $398 per person up from 212 million last year and $365 per person spend last year according to the NRF. A record day for retailing. That's great news for the industry. (Source

How much crazier can Black Friday get? Pepper-sprayed customers, smash-and-grab looters and bloody scenes in the shopping aisles. How did Black Friday devolve into this? As reports of shopping-related violence rolled in this week from Los Angeles to New York, experts say a volatile mix of desperate retailers and cutthroat marketing has hyped the traditional post-Thanksgiving sales to increasingly frenzied levels. With stores opening earlier, bargain-obsessed shoppers often are sleep-deprived and short-tempered. Arriving in darkness, they also find themselves vulnerable to savvy parking-lot muggers. Across the country on Thursday and Friday, there were signs that tensions had ratcheted up a notch or two, with violence resulting in several instances. A woman turned herself in to police after allegedly pepper-spraying 20 other customers at a Los Angeles-area Walmart on Thursday in what investigators said was an attempt to get at a crate of Xbox video game consoles. In Kinston, NC, a security guard also pepper-sprayed customers seeking electronics before the start of a midnight sale. In New York, crowds reportedly looted a clothing store in Soho. At a Walmart near Phoenix, a man was bloodied while being subdued by police officer on suspicion of shoplifting a video game. There was a shooting outside a store in San Leandro, Calif., shots fired at a mall in Fayetteville, N.C. and a stabbing outside a store in Sacramento, N.Y. There are so many hours now where people are shopping in the darkness that it provides cover for people who are going to try to steal or rob those who are out in numbers. The violence has prompted some analysts to wonder if the sales are worth it, and what solutions might work. (Source

Cyber Monday Crackdown - Department of Justice and Department of Homeland Security seizes 130 domains in "Operation in Our Sites" the largest such round of seizures to date. Most of the domain names suggest sites that traffic in counterfeit clothing items:,,, and so on. The list is also sprinkled with names that suggest digital piracy:, for example. TorrentFreak reported that the seizures were limited to sites that directly charge visitors for their services. According to online records, 131 domain names had their name servers changed to last Friday, the so-called Black Friday that signals the start of the US holiday shopping season. is an ICE-owned name server that directs all traffic to a place-holder stating that "This domain name has been seized by ICE – Homeland Security Investigations" and warning of the various criminal penalties associated with copyright infringement. (Source (Source

Strong weekend sales point to a hot Cyber Monday E-retailers saw sales leap and site traffic grow over the holiday weekend, and all signs point to a record-breaking Monday, when more than 122 million consumers are expected to shop online. Consumers spent an average of $150.53 online this weekend, about 37.8% of their average total weekend spending of $398.62, according to a survey conducted with more than 3,800 consumers for the National Retail Federation. ComScore estimates e-retailers sold $816 million worth of merchandise on Friday, 26% more than on Black Friday 2010. On Thanksgiving Day, online sales totaled $479 million, up 18% over the holiday last year. (Source

Violence Mars Some Black Friday Shopping Events A robber shot a Black Friday shopper who refused to give up his purchases outside a Walmart store in California. At another Walmart in a wealthy suburb of Los Angeles, a woman trying to get the upper hand to buy cheap electronics unleashed pepper spray on a crowd of shoppers, causing minor injuries to 20 people. Also Friday, a man was stabbed outside a Sacramento mall in an apparent gang-related incident as shoppers were hitting the stores. Elsewhere:

  • A man was reportedly detained for resisting arrest after a fight at the jewelry counter in the early hours at a Walmart in Kissimmee, Florida

  • Police are looking for two suspects after gunfire erupted early on Friday at a shopping centre in Fayetteville, North Carolina; there were no reports of injuries

  • Security workers reportedly used pepper spray on shoppers who began grabbing at goods before they were unloaded from pallets at a Walmart in Kinston, North Carolina

  • A woman was shot in the foot by a robber as she loaded her purchases into her car in Myrtle Beach, South Carolina; the gunman fled as one of the victim's companions brandished a revolver and fired a warning shot.

  • In New York, crowds reportedly looted a clothing store in Soho.

  • Near Muskegon, MI, a teenage girl was knocked down and stepped on several times after getting caught in the rush to a sale in the electronics department at a Wal-Mart store.

  • At a Best Buy at the Mall of America® crowds of Black Friday shoppers attempted to push their way through security staff moments before the doors opened. (Source (Source (Source

Occupy Black Friday is squelched by shoppers at NYC Macy's. Several Occupy activists demonstrated outside New York's flagship Macy's, but they could not put off more than 9,000 people who had queued for the store's midnight opening. (Source

Two New Jersey Motor Vehicle Commission employees arrested for identity theft after selling the info of unsuspecting motorist for $200 each to thieves. A 7 month investigation showed two MVC employees had been selling names, addresses, DOB's, and SSN's to thieves. (Source

The UK government has unveiled a new cyber security strategy, which includes the creation of a new cyber crime unit. The Cyber Crime Unit will sit with the National Crime Agency and is an extension of the Metropolitan Police force's eCrime Unit. The Metropolitan Police claimed last month that its 85-strong police central e-crime unit had saved the UK economy $140 million in just six months. (Source

Mall of America® welcomed more than 15,000 shoppers on Black Friday at midnight, generating the largest opening of any Black Friday in the history of the Mall. (Source

Neiman Marcus 1Q reports same store sales up 8%





Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in December

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

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Richard C. Hollinger, PhD



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National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

National Retail Federation
Effective Crowd Management Guidelines

Women in LP Caucus
Mentor Program
Register Here

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA



Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center



The Full Spectrum of LP

April 22-25, 2012
Gaylord Texan Resort &
Convention Center
Dallas, TX




eBay & PayPal Fraud Awareness – Shop On Line, Shop Safely!

eBay & PayPal Global Asset Protection team is happy to provide continued education and fraud awareness to the millions of consumers that will shop on-line during this holiday season. The attached links offer simple tutorial providing good suggestions and best practices around such areas as secure checkout, credit vs. debt vs. check usage, becoming familiar with products and merchants on-line, fair credit act, understanding refund dynamics, eBay &PayPal Seller & Buyer Protection Programs and other key resources. We encourage on internet users, including those using eBay Marketplace & PayPal to visit the public sites for additional consumer protection alerts and readily available educational material. Click here for first article. And here for second article.

For further information on PROACT email inquiries to;


eBay Direct - Click Here  -  (notify - info - questions)

Buffalo Kmart shoplifting spree leads to arrest of five ORC suspects in a rented car Friday morning at 8am. The five were confronted by security as they left the store without paying for two high-definition TV sets, two mobile phones, video games and cosmetics, deputies said. (Source

ORC team of two busted in a multi-city and multi-state theft scheme last Tuesday evening that involves the JCPenney store in Ocala, Florida. Investigators for the Gainesville Police Department said the scheme appears to be a money laundering scam involving counterfeit $100 bills. And the same scheme was run earlier this fall, too, likely by the same suspects, police said. JCPenney employees at The Oaks Mall suspected the two men and a third person had used counterfeit $100 bills on Tuesday to buy items at JCPenney stores in Gainesville, Ocala, Lake City and two Georgia cities, then returned the items and received genuine U.S. currency, effectively trading fake cash for real money. Both men were charged with scheme to defraud and obtain property as well as organized dealing in stolen property. McKnight was additionally charged with unauthorized possession of a forged driver's license. On Wednesday, investigators were still looking for a third, unidentified suspect in the case. Police said the investigation was continuing in conjunction with investigators in several other locations as well as with federal officials. (Source

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Manager, Business Continuity Winn-Dixie Jacksonville, FL Winn-Dixie

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Chicago, IL

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Asset Protection Manager

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Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Store LP and Safety Mgr Lowes New Iberia, LA Lowes
Store LP and Safety Mgr Lowes Issaquah, WA Lowes
Loss Prevention Mgr Breinigsville, PA Amazon
Area LP Mgr Family Dollar North Syracuse, NY Family Dollar
Loss Prevention Mgr Carlson Companies Carrollton, TX Carlson Companies
Area LP Mgr Family Dollar Charleston, WV Family Dollar
Loss Prevention Mgr Sears Massapequa, NY Sears Holdings Corp.
Loss Prevention Mgr Sears St. Thomas, VI CareerBuilder
Loss Prevention Mgr Marriott International Vail, CO Indeed
Regional LP Mgr GNC Pittsburgh, PA GNC
District Loss Prevention Mgr Kroger Columbus Westerville, OH CareerBuilder
Regional Asset Protection Mgr Toys R Us Flanders, NJ Toys R Us
Regional LP Mgr CVS Caremark Georgetown, DC CVS Caremark
Loss Prevention Mgr Macy's Chestnut Hill, MA Indeed
Loss Prevention Mgr Macy's Birmingham, AL Monster

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Dave Adelman, CFI was named Senior Manager of Investigations for Guess?.
Marshall Poe was named Regional Loss Prevention Manager for Rack Room Shoes.

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The "power of the pen" is a phrase carried down thru generations and rightfully so. The ability to write your thoughts, to express your beliefs, your opinions is incredibly important and can have a significant impact on your career. Developing the ability to communicate in written form can make the difference in how far an executive goes and it also gives one the ability to go as far as they want as long as they're willing to risk it and put it out there so to speak. I've always tried to write as if one person is sitting in front of me and I'm just trying to communicate to that person. While many are reluctant to write, the one thing you merely need to keep in mind is write as if you're speaking to merely one person and don't hold back. Our Thought Challenge column was developed to offer everyone that opportunity. To be able to share a thought an opinion or an idea with your colleagues and this year we added the Awards program as a way to hopefully inspire thought and motivate people to share. Our Awards Committee is comprised of some of the best leaders in the industry and they're excited about this program and look forward to reading your Thought Challenges. Who knows what ideas may come out. My only suggestion is take the risk - stir the pot - and share your thoughts! The December 1 deadline is nearing.

Write your Thought Challenge and see what happens!
Gus Downing

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