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November 23, 2011 SUBSCRIBE

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"The holiday season is expected to be the single greatest spending orgy in the history of commerce with more than $20 billion spent on Black Friday compared with $19.3 billion last year, according to MasterCard Advisors SpendingPulse. If trends hold, factors such as extra store hours, increasing Internet promotions and inflation could result in Black Friday 2011 becoming the first single day with a legitimate chance of clearing the $20 billion threshold," said Michael McNamara, VP for research and analysis with SpendingPulse. As many as 152 million people plan to shop Black Friday Weekend, compared with 138 million who planned to do so last year, according to a preliminary Black Friday shopping survey, conducted for the National Retail Federation by BIGresearch. (Source

Mark Monitor study shows 17% of popular search terms for holiday gifts lead to counterfeit and pirated goods. The company estimates online sales of counterfeits top $200 billion annually, which a large part of those sales taking place during the holiday rush. So don't let the bad guys sell you fake merchandise that could hurt you and maybe even kill you. Buyer beware the bad guys are out there more than ever before. (Source

Florida is the #1 state for counterfeit cash and "this week we've already hit $85,000 and we're not even at Black Friday yet," said Ron Remer with the U.S. Secret Service counterfeit division in Miami. "We definitely see a spike starting in late November and lasting through the holidays, especially in this economy." South Florida ranks among the top metro areas in the country for trafficking counterfeit notes, behind New York, Los Angeles and Chicago, Remer said. Law enforcement tracks $60,000 to $80,000 a week in counterfeit bills in Miami-Dade, Broward and Monroe counties, Remer said. Secret Service agents have been training retail employees at malls across South Florida this week in preparation for the busy holiday season. Read Hayes, a University of Florida researcher who specializes in loss prevention, said counterfeiters look for busy stores and overwhelmed cashiers when they try to pass bills. "In those smaller stores, particularly in a mall environment where it's very busy, they have a lot of opportunities," Hayes said. Counterfeiters "would like to use larger bills, but they know that bills of $20 and less get less attention." Boynton Beach Police are looking for a man who found another way to convert counterfeit bills. He used counterfeit $100 bills to buy more than $2,000 in gift cards from a Walmart last week. (Source

Three businesses busted in operation "Bell Bottoms" in Los Angeles for selling $1.5 million in counterfeit goods. City and federal officials busted three retailers - El Socio, Moda Bivalvi and Bell of California No. 1, on Pico Blvd. and shut them down after a joint LAPD/FBI investigation called Bell Bottoms ll. According to the City Attorney's office, El Soclo and Moda Bivalvi stored counterfeit goods in secret rooms behind hidden doors. The lawsuits seek to close the businesses, to place restrictions on the defendants' future employment, and to prevent the defendants from returning to the Fashion District. (Source

Gun crime in the UK is soaring up 35% over last year and up 65% since 1996. It was the fourth consecutive year to see a rise and there were more than 2,200 more gun crimes last year than the previous peak in 1993. Unadjusted figures showed overall recorded crime in the 12 months to last September rose 9.3%. The gang problem is playing a significant role in these numbers. (Source

Armed Shoplifting’ in San Diego Hits Best Buy as Campers Arrive for Black Friday Wait In what police called an “armed shoplifting,” two men grabbed a pair of laptop computers from the Best Buy on Fletcher Parkway and walked out the door Tuesday night and told the loss prevention guard to get out of the way with few shoppers aware of the crime. A customer setting up his chair in front of the business in anticipation for a Black Friday sale was able to give descriptions of both suspects and vehicle. The latest in a series of La Mesa robberies wasn’t being linked to others, given the description of the possible suspects. The shorter suspect was holding a black semiautomatic handgun in his left hand while holding the stolen computers in his right. (Source

Malls tracking shoppers' cell phones on Black Friday Starting on Black Friday and running through New Year's Day, two U.S. malls -- Promenade Temecula in southern California and Short Pump Town Center in Richmond, Va. -- will track guests' movements by monitoring the signals from their cell phones. While the data that's collected is anonymous, it can follow shoppers' paths from store to store. The goal is for stores to answer questions like: How many Nordstrom shoppers also stop at Starbucks? How long do most customers linger in Victoria's Secret? Are there unpopular spots in the mall that aren't being visited? While U.S. malls have long tracked how crowds move throughout their stores, this is the first time they've used cell phones. But obtaining that information comes with privacy concerns. The management company of both malls, Forest City Commercial Management, says personal data is not being tracked. "We won't be looking at singular shoppers," said Stephanie Shriver-Engdahl, vice president of digital strategy for Forest City. "The system monitors patterns of movement. We can see, like migrating birds, where people are going to." Still, the company is preemptively notifying customers by hanging small signs around the shopping centers. Consumers can opt out by turning off their phones. The tracking system, called FootPath Technology, works through a series of antennas positioned throughout the shopping center that capture the unique identification number assigned to each phone (similar to a computer's IP address), and tracks its movement throughout the stores. The system can't take photos or collect data on what shoppers have purchased. And it doesn't collect any personal details associated with the ID, like the user's name or phone number. That information is fiercely protected by mobile carriers, and often can be legally obtained only through a court order. "We don't need to know who it is and we don't need to know anyone's cell phone number, nor do we want that," Shriver-Engdahl said. Manufactured by a British company, Path Intelligence, this technology has already been used in shopping centers in Europe and Australia. And according to Path Intelligence CEO Sharon Biggar, hardly any shoppers decide to opt out. "It's just not invasive of privacy," she said. "There are no risks to privacy, so I don't see why anyone would opt out." Now, U.S. retailers including JCPenney (JCP, Fortune 500) and Home Depot (HD, Fortune 500) are also working with Path Intelligence to use their technology, Biggar said. Home Depot has considered implementing the technology but is not currently using it any stores, a company spokesman said. JCPenney declined to comment on its relationship with the vendor. (source

Why Apple and Google need to stalk you Some retail analysts say the new technology is nothing to be worried about. Malls have been tracking shoppers for years through people counters, security cameras, heat maps and even undercover researchers who follow shoppers around. And some even say websites that track online shoppers are more invasive, recording not only a user's name and purchases, but then targeting them with ads even after they've left a site. "It's important for shoppers to realize this sort of data is being collected anyway," Biggar said. (source

4 Men with baseball bats walk into Macy's store smashing display cases filled with jewelry in Los Angeles. A search is under way for three suspects after a brazen robbery at a Macy's department store at the Baldwin Hills Crenshaw Plaza. Four men carrying baseball bats stormed the store just before 9 pm Monday. The suspects smashed display cases filled with jewelry. A mall security guard was able to catch one of the robbers, but the other three got away with an unknown amount of jewelry. A woman who witnessed the robbery suffered a heart attack, according to officials. She was transported to a hospital and is reportedly doing OK. 'Tis the season and everyone should be careful. (Source

Holiday season a time for identity theft, fraud More than 800 million records were lost or disclosed nationally from 2005 to 2010. Because of technology, human error and because there are criminals in the world, the data that is being lost is being lost by the hundreds of millions every single year. (Source

New York's Fifth Avenue remains the world's most expensive shopping destination, with rents remaining constant at US$1,900 per sq. ft. per annum Hong Kong (US$1,695 sq. ft. per annum) remained the second-most-expensive retail market, with annual rents in 2011 rising by 52.8%. Sydney (US$1,224 sq. ft. per annum) retained third in the rankings, while London (US$961 sq. ft. per annum) moved up one position to fourth from Q2 2011. (Source

The 20 most-visited shopping malls range from pioneering Mall of America in Minnesota - ranked No. 1 with a staggering 40 million annual visitors - to upscale NorthPark Center A heady mix of shopping, eating, and entertainment options has turned malls across the U.S. into similar tourism magnets and coined the phrase "destination malls." "Shopping centers and malls, especially large enclosed malls, are increasingly attempting to become something more than just a place for the distribution of goods," says Jesse Tron of the International Council of Shopping Centers, a nonprofit that monitors the global mall industry. "This trend has increased industry-wide coming out of the recession." Interesting article about where the industry is going. (Source


We would like to wish all of our readers a Happy Thanksgiving. Just a reminder, we will not be publishing the Daily on Friday, 11/25. The Daily will return on Monday, 11/29.




Doug Marker
Vice President
LP, Risk and Audit
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Loss Prevention and
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Wal-Mart Canada

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eBay Motor Scammer Convicted

eBay Global Asset Protection investigators provided critical information to law enforcement that lead to the arrest and subsequent guilty plea in motor scam. The crooked car and motorbike salesman admitted conning victims out of thousands of dollars by selling items on auction website. The suspect admitted fraud and theft after running a business selling motorbikes and cars on internet sites and in trade magazines. But the vehicles were rarely in the state he claimed and his crimes caught up with him when police joined forces and arrested him in December 2008. One victim stated, "I was devastated I had lost that money," "The car was supposed to be a bit of fun, but I loathe it now”. "I think the important thing is other people do not get duped by him. I would like him to get a punishment that is fitting, not just a rap on the knuckles. People need protecting from him." The investigating police officer said; The investigation has been ongoing for over three years and in that time he denied all the offences put to him and in some cases he would try and pass the blame on to others. The victims were all committed and determined to see the case through, despite the length of time to get to trial. Click here for full article.

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D&D Daily Canadian Push

Counterfeiting 'criminals' need harsher punishments and Canadian Border Services needs authority. Canada needs stricter laws and harsher penalties for people who make counterfeit products and retailers who knowingly sell knock-off goods, the Canadian Anti-Counterfeiting Network said Tuesday. Little progress has been made in tackling the growing problem of counterfeiting in the four years since the advocacy group handed down recommendations to combat it, the network said in its executive update to its 2007 Report on Counterfeiting and Piracy in Canada: A Road Map for Change. "Despite two parliamentary committees unanimously calling for reform and commitments in throne speeches, insufficient changes have been implemented to adequately address the evolving international and domestic trade in counterfeit and pirated products," it said. The network, a coalition of individuals, companies, firms and associations against counterfeiting in Canada and internationally, said Canada was an attractive environment for pirated goods. "The lack of resources combined with outdated laws makes Canada a lucrative, low risk target for international and domestic IP criminals." the group said. While knock-off T-shirts and fake branded goods used to be the product of choice for counterfeiters, criminals now make illicit versions of virtually everything from pharmaceutical products, software, food, wine and automobile parts, according to the network. In 2007, a 57-year-old woman from Vancouver Island died, and was believed to have been poisoned by sedative and anti-anxiety pills she bought through a website. The pharmacy claimed to be in Canada. The network called on the government to allocate more human resources to tackling the issue, and empower border agents the authority to seize pirated goods. Under existing legislation, the Canada Border Services Agency can only confiscate counterfeit products if the RCMP or police agree to seize them, or if the intellectual property owner has a court order. "The harsh reality is that despite a number of government reports encouraging action, recommendations from CACN and other groups and almost five years of continued border infringement, Canada has no effective system for dealing with counterfeit and pirated goods at the border." (Source

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Second Maryland 7-Eleven Hit by a "Birthday Party" Flash Mob Attack of 50+ youths Saturday night. With cameras in plain view over 50 youths hit a 7- Eleven store in Silver Springs, MD, right after 11 pm and stole various snacks and drinks. Surveillance video posted on YouTube by the department shows the suspects walking up and down the aisles of the convenience store and grabbing snacks, then placing the food in their pockets. When cops arrived at the scene, the flash mob scattered, running from the store. Six stragglers were found later with items that they could not prove they paid for, according to police. Investigators believe that the large group had come from a birthday party in the area. A similar incident happened in August at another 7-Eleven in nearby Germantown, where 30 youths walked into the store late at night and plucked items off the shelves as if they were shopping. Some were even savvy enough to cover their faces with their shirts to protect their identities from cameras. No arrests were made in the incident. Officials in Montgomery County are now considering putting a teen curfew in place as well as creating legislation on loitering. The city of Philadelphia instituted a curfew this past August after a spate of violence involving teen flash mobs. Police departments in several U.S. cities have been investigating flash mob incidents for the past several months -- large groups of youths suddenly appear, as if out of thin air, to commit assaults, robberies and other crimes, according to an earlier report by

Questions Arise Over Whether 'Flash Mob' Attacks in U.S. Cities Motivated by Race Police departments in several cities around the country are investigating what appear to be incidents of "flash mob"-generated violence, in which packs of dozens or even hundreds of youths appear seemingly out of nowhere to commit assaults, robberies and other crimes against innocent bystanders. The motive and circumstances surrounding the attacks that have resulted in numerous arrests around the country are being investigated -- and law enforcement officials in at least one city are looking into a possible racial component to the crimes. (source

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Regional LP Mgr CVS Caremark Chicago, IL CVS Caremark
Entry Level LP Mgr Ross Stores Oakland, CA Power Applications
Regional LP Mgr Urban Outfitters San Francisco, CA Urban Outfitters, Inc.
Area LP Mgr Family Dollar Nashville, TN Family Dollar
Divisional LP Mgr Rent A Center Plano, TX Snagajob
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On the flip side of yesterdays column on "active listening" sometimes you just need to show how smart you are by not saying anything. Silence can be a powerful tool and it can also be a safe harbor. Giving yourself time to regroup or just absorb everything going on around you. It also sends a message that you're taking everything seriously and truly listening before reacting. There's a reason that old expression exists "Silence is Golden." So next time before you react in any conflict situation take 10 seconds and let the silence speak for you. Because 10 seconds is a long time to be silent.

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Gus Downing

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