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November 20, 2012 SUBSCRIBE

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Ron Kornblum
Ron Kornblum, CFI, CFE
was promoted to Director, Loss Prevention and Corporate Security for Walmart Canada.
Ron has been with Walmart Canada since 2009, holding the titles of District Loss Prevention Manager and Loss Prevention Manager, Canada. Prior to Walmart, Ron spent some time at Old Navy as the Regional LP Manager - Canada. He also worked at Indigo Books and Music for over five and a half years as the Regional LP Director - Central and Eastern Canada. Ron got his start in the LP field at HBC, where he spent almost 11 years as a Loss Prevention Manager. Congrats Ron!

The Presidential election and Sandy negatively impacted launching & shipping of products for the holiday season The election drove up the price of advertising which caused toy manufacturers to not launch some new toys and Sandy has really slowed down shipment of products to stores for the holiday season. Shipments of holiday toys, for instance, are down 13 percent this year, to the lowest level since 2007. RetailNext, which tracks shopper traffic, said that store visits and sales in the Northeast were down about 25 percent during the storm and afterward. Major retailers have said the election and Hurricane Sandy affected sales. Saks and Target said the beginning of November was choppy, and Macy’s said that the storm seemed to have pushed sales later into the season. (Source

Now the e-retailers are being attacked for what two labor-rights advocacy groups call sweatshop conditions & they are asking consumers to avoid shopping on Cyber Monday The groups, Jobs with Justice and American Rights at Work, say as part of their online pledge drive that fulfilling online orders requires warehouse employees "to work at unreasonable and backbreaking speeds, and they endure the pain because they’re afraid of losing their jobs." And urges consumers to avoid spending money with two of the world’s largest online retailers, and (Source

Most Hurricane Sandy looting cases tossed out Only seven of 22 Brooklyn looting cases will be criminally prosecuted. Five of 15 Queens cases have led to felony indictments so far. At least half the post-Sandy looting busts have been tossed out, despite much grandstanding on the part of Brooklyn and Queens DAs. (Source

NYC Serial shopkeeper killer on the loose Detectives on Monday searched for a balding, middle-aged man seen wearing an overcoat and carrying a duffel bag after a shopkeeper was shot dead as investigators tried to figure out whether a violent armed robber or a serial killer had slain three business owners in the past four months. All killed in Brooklyn, the shopkeepers were all of Middle eastern descent and operating retail stores. The owner of She She Boutique, Valentino Fashion and 99 Cent Deal have been shot with the same gun. (Source Associated Press)

Know the Law: Use caution when tracking employee travel with GPS To reduce the risk of lawsuits for such monitoring, the best practice for all employers to follow is to strike a balance between the company’s business interests and preserving some level of employee privacy. Even if there appears to be one employee you are particularly concerned with, you need to enforce your policy with all employees. Clearly state your firm’s policy on GPS tracking in writing, the same way you probably already notify employees that the company’s electronic systems and devices (laptops, cell phones, etc.) are subject to monitoring and inspection by the company at any time. Your policy should also make clear that there is no expectation of privacy as to the company car. Obtain written acknowledgment from the employees that they understand the policy, and, of course, be sure to enforce the policy consistently across your company. (Source

16 Flea market vendors busted for more than $1M in knock-offs at their Mini-U-Storage units after this Sunday's flea market sales The suspects hail from New York, Washington and North Jersey and would store their goods at the Mini-U-Storage before going home after selling the items at the weekend flea market in Palmyra outside of Philadelphia. The seized items included clothing, shoes and handbags resembling popular brands by Adidas, Gucci, Juicy Couture, Lacoste, Nike, Northface, Polo, Ralph Lauren, Timberland, True Religion and UGG, police said. The bust was the result of a coordinated effort involving township officers, the Palmyra police, U.S. Immigration and Customs Enforcement, and the FBI. (Source

5-Hour Energy maker raids major counterfeit operation that "flooded the nation with millions of bottles of fake versions of the high caffeine energy drink." Already under scrutiny about the safety of its products, the manufacturer of 5-Hour Energy drinks has uncovered and is shutting down an illegal counterfeiting network. Court documents unsealed Monday reveal that the company, which says its sales are more than $1 billion a year, has seized more than 1.8 million bottles of counterfeit products during raids secretly authorized in late October by U.S. District Judge Kiyo Matsumoto in Brooklyn, N.Y. and U.S. District Judge William Alsup in San Francisco, Calif. (Source

ICE & HSI agents continue Operation Fashion Faux Pas in Orange County, CA and seize $200,000 more in counterfeit goods Executing state search warrants this week against five local vendors and seized more than $200,000 worth of goods, capping a six month crackdown on Orange County retailers suspected of selling counterfeit merchandise called Operation Fashion Faux Pas. Over the course of Operation Fashion Faux Pas, investigators conducted a total of 18 warranted and consensual searches resulting in the seizure of more than $820,000 worth of counterfeit goods. The seized goods, including purses, jewelry, sunglasses, cosmetics and perfume, bear the counterfeit trademarks of more than two dozen well-known brands, such as Louis Vuitton, Gucci, Rolex, Hermes and Chanel. (Source

Fairfax County Police Department will send out their Retail Anti-Theft teams starting next week in Northern Va. "Every holiday season FCPD deploys our Retail Anti-Theft teams," said Lucy Caldwell, spokeswoman for the department. "These are officers who are assigned specifically to malls and retail outlets throughout our county." Some of these officers are undercover, others are uniformed. In the past few years, FCPD has seen an increase in thieves using stolen credit cards and fraudulent I.D. Caldwell said the department currently has officers in training for deployment of teams next week. (Source

Walgreen's serial burglary suspect gets 30 years without parole A Philadelphia, Penn., man has been sentenced in federal court for his role in a $1.4 million drug-trafficking conspiracy that included nearly 100,000 pills that were stolen in a series of pharmacy burglaries. Sentenced as a career offender due to his prior felony convictions, including his escape from custody. Two others were convicted for their roles as well in a series of burglary's that took place from Missouri to Kansas in 2010 and 2011. (Source

Investigation into 23 armed robberies since June 1st nets five arrests in Shreveport, LA Shreveport police say a total of five suspects have now been arrested in connection with 23 armed robberies occurring over the past several months. (Source

Little Caesars Pizza robbery turns into crime spree - more robberies - 7-Eleven customer murdered - shoot out with police and one arrest with one still at large This past Friday night in San Jose, CA., two suspects started a crime spree that included robbing multiple businesses, including a Jack in the Box, and a police chase and shoot out. One suspect was hit and one got away. (Source

Cashier at the Temecula, CA Denny’s thwarted a would-be robber with fake gun When the employee opened the register, he brandished a handgun – which appears to have been a replica – and tried to grab cash from the drawer. The employee grabbed his arm when he reached for the cash, sheriff’s officials said. Customers chased the man as he ran out the front door to the restaurant, but he managed to escape before deputies arrived. The employee didn’t know the gun was a fake – she just reacted without thinking through the potential consequences. (Source

Memphis grand jury indicts four warehouse workers, charging them with stealing $350,000 worth of Xbox controller cards and selling them online The cards sell for $60 each and are stored in a caged area at Technicolor Home Entertainment Services. The suspects are accused of stealing cards at the company and from trucking company Ceva Logistics. Authorities said the men began stealing cards in amount that ranged from ten to 3,000 at a time. They were sold on eBay between January 2008 and January 2011 to customers that included stores in New York and individuals in California. (Source

Thieves cut power to the Dooney & Bourke warehouse in Fontana, CA and steal $10,000 in Dooney & Bourke handbags Police believe they were professionals that knew exactly what they were looking for and how to do it. They also believe they didn't get as much as they wanted as police responded quickly. (Source

Shoplifter’s friends attack security at Westfield Southlake mall in Hobart, IN Friends of a fleeing shoplifter at Westfield Southlake mall fought with police and mall security Sunday as police subdued one suspect with a Taser in a mall corridor. The incident comes a week after a Gary teen fired a gun inside the mall. On Sunday, police arrested three Lansing, IL residents and a Highland teen in connection with the fight. (Source

Quarterly Same Store Sales Results

Lowe's Q3 up 1.8% with sales up 1.9%
Best Buy Q3 down 4% with a loss of $13M



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Let the holiday shopping begin! Black Friday on its way to Canadian stores too! With Canada's Thanksgiving a month earlier they have only recently started to buy into the U.S. "Black Friday" tradition and now the Canadian holiday shopping season is looking decidedly more American this year as retailers schedule a rush of Black Friday events in hopes that consumers will shop at home, rather than head south of the border. (Source

"Retail invasion: Microsoft, Loft, Kate Spade open first storefronts in Canada" Following the path of well-known U.S. brands like Ann Taylor and J. Crew and the U.K.'s Topshop and Topman, the international retail invasion continued in earnest this week with several marquee names opening their first-ever Canadian storefronts. Microsoft launched its first international location at Toronto's Yorkdale Shopping Centre on Friday. Other new-to-Canada retailers opening at the mall included Tesla Motors, men's and women's clothier Ted Baker London and luxury apparel and accessories brand Kate Spade New York. (Source

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ORC group of three c-stores busted after 3 month investigation in Durham, NC The operation was launched after investigators received complaints stolen goods were allegedly being sold at certain businesses ( 3 convenience stores). Those goods included cigarettes, toothpaste, razors, Tide detergent, baby formula, hats, sodas and other items. (Source

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Vendor Spotlight

Axis Communications

Survey reveals that IT departments will play critical role in adoption of retail IP surveillance

Nearly 50% of UK retailers said that the IT department is the key to them being able to harness all the benefits of IP surveillance systems according to a recent survey by the Centre for Retail Research (CRR) into current and future use of CCTV by retailers, commissioned by Axis Communications, the global market leader in network video.

London, November 20, 2012 : The research revealed that a lack of collaboration with IT and a clear return on investment was preventing nearly three-quarters of UK retailers adopting IP cameras and replacing outdated closed circuit analogue cameras. Axis believe that by adopting a new perspective on the role network video can play as a real time visual business intelligence tool, the logical step would be for IT to manage video as yet another networked application which provides strategic business value.

Atul Rajput, retail specialist at Axis Communications said: "Surveillance is usually seen as the security department’s responsibility, used to protect the premises, staff and customers as well as against theft. However, as the technology evolves, IP surveillance is capable of so much more than security and safety, offering business intelligence as well as flexibility in the way that footage can be accessed and analysed."

The theory of cross functional application use is backed up by the research as:

• 37% of UK retailers said that networked video surveillance allows for integration with business intelligence
• There is high awareness among retailers that networked video offers more than just loss prevention with nearly
  80% of those surveyed understanding the role of surveillance in people counting, 65% for dwell time analysis and
  over 60% for queue management.

"IT can play a pivotal role in facilitating cross department collaboration between security, marketing and operations, to unleash the true potential of IP surveillance systems and allow retailers to maximise the ROI on video surveillance spend."

"With IT departments currently exploring cloud based applications and services, embracing network video today will also ease integration into any future deployments of video based Cloud applications (VSaaS). Network video integrated with cloud based business intelligence analytics, for example to analyse consumer behaviour and footfall in store, enables retailers to deploy video as a business tool and benefit from a hosted service to significantly reduce the upfront capital expenditure on deploying a system."

Although the survey revealed that only 21% of respondents were considering deploying Cloud-based video solutions, as the respondents were primarily from loss prevention, it perhaps reinforces the view that collaboration with IT is the key to unlocking the full potential of IP video surveillance."

With nearly 60% of UK retailers planning to adopt IP systems it is clear that these barriers will need to be overcome. Professor Joshua Bamfield, CRR, added: "The role that business intelligence plays in improving customer service and therefore driving retail sales is key. For this reason, retailers are turning to technologies to make improvements and gain competitive edge. This survey has highlighted how retailers are embracing technology and recognise the role that surveillance can play, but there is still some resistance, due to collaboration between departments, that is hampering the adoption of IP surveillance technologies."

Notes to editors:
The CCTV in Retail survey was commissioned by global market leader in network video, Axis Communications and was run in conjunction with the Centre for Retail Research in Nottingham. It surveyed over 2,200 retailers both large and small from a variety of sectors and attracted over 700 responses from retailers in the UK, Ireland, Denmark, Sweden, Finland and Norway. The statistics in the news release refer to UK respondents only. There were 261 responses from UK retailers encompassing over 20,300 stores. The research was carried out by CRR between June and August 2012 and follows a similar Axis-commissioned survey in 2010.

For all media enquiries, please contact:

Alex Henshall or Michael Blakeney at Insight Marketing & Communications
Phone: + 44 (0) 1625 500800

Axis Communications

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Ron Kornblum, CFI, CFE was promoted to Director, Loss Prevention & Corp. Security for Walmart Canada.
Ray Cotton, CFI, CPP was named Head of Global Security & Safety for Riverbed Technology.
Doug Carter was named Loss Prevention Manager for EZCorp/Cash Converters.

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How to Communicate Effectively At Work Karen Friedman has 37 years under her belt as a professional communicator. How does she apply her ideas in the workplace? Her number one rule: "It is absolutely critical to be as direct, to the point and concise as possible." Vagueness is all too common in the workplace. (The 5 W's)

5 Tips to Getting Your Voice Heard Every organization's culture is different. How an employee melds his or her personality to that culture often correlates with his or her success. This article includes a handful of tips for tapping into your employee's outgoing personalities and encouraging them to have a voice. (A "can-do" attitude)
You're Going to Screw Up: Here's How to Do it Well Some of us fail well, and some of us fail badly. Failing well may sound like an oxymoron -- what it means is that some people seem able to take failure in their stride, to learn and grow from it, while for others even small failures seem devastating. Failing well boils down to three things. (And they are...)

Don't Be a Power Hog: How Sharing Information, Time, And Authority Makes You a Better Leader Being generous can mean sharing your feedback, your knowledge, and your credit with people -- but most importantly, it can mean the difference between a good leader and a great one. (True generosity)

"So I was in my car, and I was driving along, and my boss rang up, and he said 'You've been promoted.' And I swerved. And then he rang up a second time and said "You've been promoted again.' And I swerved again. He rang up a third time and said 'You're managing director.' And I went into a tree. And a policeman came up and said 'What happened to you?' And I said 'I careered off the road.'"
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Managing your career upwards is also about simply managing your boss so to speak. While everything out there talks about managing direct reports, managing your relationships, managing your time, and managing your job, you've also got to be aware of the fact that you need to manage your boss as well. As a matter of fact, managing your boss may be the most critical part of managing your career upwards and most don't approach it that way. That being said, one must be careful here because most bosses don't want to be managed.

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