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November 19, 2012 SUBSCRIBE

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Craig Moyer was named Loss Prevention Director for The Stores Consulting Group. Craig has been with The Stores Consulting Group since February of last year, holding the title of Director. Previously, Craig spent three years as the Loss Prevention Product Manager for Datavantage, now known as MICROS-Retail. He has also held a Loss Prevention Director position at Piercing Pagoda. Craig got his start in the LP field at Macy's, where he spent over 10 and a half years as a District Security Manager. Congrats Craig!
Tony Cavaliere was named Corporate Loss Prevention Manager for Sears Hometown & Outlet. Tony has been with Sears since 2001, holding the positions of District Loss Prevention Manager and Loss Prevention Manager. Previously, he spent four hears at Tops, Appliance City, where he was the Loss Prevention Supervisor. Congratulations Tony!

Mass-Murder averted - Southwest Missouri man confessed last week to plotting to shoot up a "Twilight" showing and a Wal-Mart store His Mom turned him in after he bought assault weapons and 400 rounds of ammunition. His mother contacted the police. (Source

Post Sandy sales show this year's holiday season is off to a "lively start" Data culled so far from Oct. 29-Nov. 15 shows that this year’s holiday season is off to a lively start, with year-over-year e-commerce sales volume up 12.3% and in-store growth up 1%. Based on figures so far, retailers are already offering early sales and promotions, jumpstarting consumer spending. Transactions so far are likewise showing a positive trend with year-over-year growth at 25% and 2.2% for online and in-store, respectively. The seventh annual Chase Holiday Pulse is a comprehensive near real-time tracker of holiday shopping trends, which will be updated on Chase’s website ( every business day. (Source

Wal-Mart files complaint with National Labor Relations Board — its first in a decade — seeking to prevent OUR Wal-Mart, from Black Friday protests. Wal-Mart called the protests planned for this week a union-financed, union-orchestrated effort that did not represent how most employees felt. It said it expects small protests at just a few stores. (Source

Apple Bucks Pressure To Open Early on Black Friday Despite pressure from shopping mall managers, Apple has decided not to open its stores in the wee hours of Black Friday as a way of increasing revenues—and looking like a mass-market merchandiser. In fact, most U.S. Apple stores will open at the 6, 7 and 8 o’clock hours, and only a pair of high-tourist locations will open as early as 4 a.m. (Source

Supervalu Freezes Pay for HQ Workers Supervalu on Friday said it would implement a pay freeze for all employees at its corporate headquarters here and said it would also reduce or suspend matching contributions to workers’ 401(k) plans, effective next year. (Source

One in five online adults are showrooming 33% of those who checked prices in-store with their smartphones bought elsewhere. Showrooming may just be getting started—one third of those who have not used their smartphones for in-store research haven’t done so simply because the idea hadn’t yet occurred to them. (Source

Research Finds One in Five Online Bargain Hunters Duped by Sites Selling Counterfeit Goods The MarkMonitor Shopping Report found that one in five bargain hunters in the U.S. and Europe mistakenly shopped on e-commerce sites selling counterfeit goods while looking for deals online. Deal seekers outnumbered consumers seeking fakes at the rate of 20 to 1. (Source

$800 Million worth of counterfeit leather goods seized in China. The mainland and the United States have smashed a global syndicate selling fake luxury leather goods to North America and the Middle East. A total of 73 mainlanders, mostly from Guangdong, were arrested and 5 billion yuan (HK$6.21 billion) worth of counterfeit Louis Vuitton, Gucci, Burberry and Hermes products were seized. More than 30 warehouses, many in Guangzhou, were raided. Investigators also said the ring had bought more than 200,000 square meters of land in Anhui to concentrate its production there. The syndicate set up more than 10 manufacturing centers. Foreign buyers can order online and, once payment is made, the group will ship the products. (Source

Manchester, NH reports 10% shoplifting theft increase There were 375 reported cases from January through October, compared with 341 last year, according to the Manchester Police Department. (Source

JFK 3600 iPad minis theft suspect captured by the FBI. Turns out asking too many questions prior to pulling off a large capper can get you on the #1 suspect list. The employee of the JFK freight terminal asked his co-workers what time the shipment was going to arrive and where the forklift was. The suspect later used the forklift to load two pallets of iPad minis into a pick-up truck but was stopped from loading more merchandise when a co-worker noticed him. Richardson drove off with the product to a warehouse on Long Island. The truck was recovered during the police investigation; Richardson has been arrested, but no word on the 3600 minis. (Source

Violent jewelry store heist Friday in Santa Cruz, CA linked to other robberies Friday afternoon incident was similar to violent robbery at Julianna's Fine Jewelry at The Village in Corte Madera in August. Three men wearing black ski masks attempted to rob a jewelry store in Santa Cruz on Friday afternoon in an incident police say had similarities to heists elsewhere, including the violent robbery of Julianna's Fine Jewelry at The Village in Corte Madera in August. Police said the incident was similar to recent robberies that occurred in San Carlos, Danville, Corte Madera and Campbell. The investigation is continuing. (Source

Rochester, NY area US Postal Employee steals $49,000 of merchandise from shipping center. Brian Gaborski was assigned to conduct postal business for Wolff SMG, removed items daily from March 2010 through July 2012 and then sold a majority of them on eBay. According to police, investigators were able to locate multiple stolen items on an eBay site from one seller called "TheFourHorsemen." Using LeadsOnline. Police say they recovered $26,000 worth of stolen items in Garborski’s home and say he sold $23,000 in stolen items on his eBay site. (Source

Woman charged in Wal-Mart assault of 70 yr-old cashier sentenced to five years, in Batavia, NY. Simmons punched 70-year-old Grace Suozzi in the face, and she fell to the ground on Christmas Eve in 2011 . The incident was captured on security cameras inside the store. That video was part of the evidence used to convict Simmons. In court, Suozzi broke down as she told the court how her life has changed since that attack: "what she has taken away is irreplaceable, she has taken away my independence...she has taken away my joy and replaced it with trauma." The judge called the assault "brutal and senseless." Outside of court Grace Suozzi's daughter thanked the community for supporting her mother. She said Grace received over 600 cards from people in the community wishing her well. (Source

American Apparel downtown Chicago robbery with a shot fired. Chicago Police fired a single shot at a get-a-way driver who the officer believed was making an attempt to run over him. Three suspects were leaving the American Apparel store on Walton when one of the officers who was on foot in the area responded to a robbery in progress call. No one was injured, neither the officer nor the suspects. Police are still working on a description of the suspects, as well as the getaway car. It is unclear what the suspects may have gotten when they were leaving the store. (Source

Elderly shoplifter shot numerous times after opening fire on police in Stanford, KY 71 year-old Jackie Murphy finally appeared for his preliminary hearing after several months of rescheduling due to his recovering from gun shoot wounds he suffered after having a shoot out with police on August 20th. Murphy was shot four times below the waist during the incident. According to police, Murphy was confronted by Wal-Mart security after attempting to shoplift some sandpaper. Murphy fled the store and ran toward a gas station, opening fire the police cruiser as it pulled in. (Source

Bellingham, WA Kmart shoplifter tries to stab LP officer after ripping her hair off her scalp Kevin Wade Studer, 51, had shoplifted numerous items when an LP officer tried to stop him he grabbed her by the hair, ripping some of it off her scalp, and tried to stab her in the stomach and missed. The suspect ran to his beige 1995 Nissan Pathfinder. As he drove off, he swerved the SUV at another security guard who had chased him into the parking lot. A few minutes later police found the Pathfinder, still warm, parked outside Home Depot. Officers combed the aisles and found Studer standing in the paint section, Young said. They recovered three knives he had on him: a double-edged dagger, a small kitchen knife and a Smith & Wesson folding knife with a serrated edge. (Source

Lafayette, Indiana Aldi cashier robbed at gunpoint. At approximately 11:30 am the Lafayette Police Department responded to a robbery at the Aldi’s Grocery Store at 957 Sagamore Pkwy South in Lafayette. The suspect entered the store and acted as a customer until he demanded money from the register and displayed what appeared to be a handgun. An undisclosed amount of money was taken and no one was injured during the robbery. (Source

Bossier City. LA Police Department will activate its Armed Robbery Task Force this week. Officers assigned to the Task Force will patrol businesses and shopping centers the day after Thanksgiving Day through the end of the year in an effort to prevent crime, particularly armed robberies. The Bossier City Police Department began utilizing its Armed Robbery Task Force for the holiday shopping season in 1987. The Task Force is funded each year through a grant from the United States Justice Department. (Source

Patrick Henry Mall, Hampton Roads, VA changes policies to avoid Black Friday stampede Last year's Black Friday debacle wasn't even over a Black Friday discount. The incident, a stampede at Patrick Henry Mall that pinned a police officer to a doorway, has spurred the shopping mall to add to its security team this year. (Source

Walmart register bags stolen from the hands of a cashier in Guilford, CT. A suspected shoplifter was noticed by security loading up a cart with high dollar items, but left the store without taking anything, moments later the suspect returned inside the store and grabbed two register till bags from a cashier and ran out of the store. No one was injured. The suspect is believed to have gotten away with the help of a second suspect. (Source

Lone gunman robs a Dollar Tree Store in Macon, GA Saturday evening. Three associates were held at gunpoint in the Bibb County area Dollar Tree just as they were locking the store up for the night at approximately 10:30 pm. Once he got the money, he ran off. No one was injured during the incident. (Source

Denver, Colorado robbery spree ends in a car crash after short pursuit with Police. The suspect may not have planned being pulled out of the sunroof of his mangled SUV, but that is how the story ended. Police were in pursuit of the suspect who had robbed two gas stations and a video store in the Denver area. With a STOP sign smashing through the front windshield of the SUV the suspect was lucky to have been treated for only minor injuries. (Source

Two arrested for breaking into North Dartmouth Mall in North Dartmouth, MA Two men are facing charges after Dartrmouth Police say they broke into the North Dartmouth Mall. Officers responded to the mall at about 2:30 a.m. Sunday, after a call from security. Two men from Fall River were both arrested in the Macy's parking lot. (Source

Quarterly Same Store Sales Results

Williams-Sonoma Q3 up 8.5% with sales up 8.9%
Dollar Tree Q3 up 1.6% with sales up 7.8%

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Three Walmart associates terminated after smashing iPads video goes viral. Three Associates at a Walmart in Kentucky decided to film the destruction of store merchandise in the stockroom. Walmart said they have seen the video of the associate damaging merchandise and it made them 'wince'. All three associates have been terminated. (Source

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How eBay Fights ORC When it comes to the assumption that eBay is an active fence for stolen goods, Senior Asset Protection Executive Paul Jones is quick to set the record straight. "eBay is fully committed to providing a safe, secure online shopping experience to millions of people globally. eBay has zero tolerance for criminal activity on its platforms; counterfeits and stolen items are illegal and not welcome on any of our sites. We believe collaboration and cooperation are the best ways to combat fraud and organized retail crime, and we work in a productive way with retailers around the globe through a number of programs and efforts" says Paul Jones in a recent interview. (Source


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OSHA Wants Retailers to Make Black Friday Safer for Workers OSHA is encouraging retail employers to take precautions to prevent worker injuries during Black Friday and other major sales events during the holiday season. "Crowd control and proper planning are critical to preventing injuries and deaths,” said Dr. David Michaels, assistant secretary of labor for occupational safety and health. "OSHA urges retailers to adopt a crowd management plan during the holiday shopping season that includes a few simple guidelines."

Crowd management plans should include:

-  On-site trained security personnel or police officers.
-  Barricades or rope lines for pedestrians that do not start right in front of the store’s entrance.
-  Implementing crowd control measures well in advance of customers arriving at the store.
-  Emergency procedures in place to address potential dangers.
-  Explaining approach and entrance procedures to the arriving public.
-  Not allowing additional customers to enter the store when it reaches its maximum occupancy level.
-  Not blocking or locking exit doors.

OSHA has created a fact sheet outlining these and other safety measures, Crowd Management Safety Guidelines for Retailers, and distributed a letter to major retailers about preventing crowd-related injuries.
That letter can be found here. (Source

Want to make your Black Friday profitable AND safe? Here are some tips for your checkout line. These eight tips can help retailers prepare checkout lines that keep shoppers happy while also keeping employees safe. While most of your planning may already be finalized, these tips might make you think about a few more things you can add to your list of how to deal with shoppers, security, and employees.  (Source

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Make Black Friday a Profitable Friday with the Mini Patriot FamilyIs Bay Area Flea Market Merchandise A Real Steal? ORC dumping merchandise at flea markets in San Francisco and it's on video. With gangs in the area using flea markets to dump their stolen merchandise with security tags still on some of the clothing. After CBS showed up the vendors cleared out real quick in Oakland, Ca. What a video! (Source
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Identity theft ring leader pleads guilty in Manhattan Federal Court Friday to $1M in large-scale scam hitting big retail stores Smith and seven other scammers used credit information from customers with accounts at big-box retail stores -- such as Home Depot, Kohl's and Sears -- to purchase pricey products. He then sold the products to a secondary party at a price lower than market value, according to the release. Smith faces a maximum of 22 years in prison. (Source

Two men accused of "skimming" hundreds of credit card numbers will plea out in St. George, Calif. Arrested last year in Iron County following a traffic stop by the Utah Highway Patrol the two initially charged with fraudulent use of a credit card, two counts of marijuana possession and one count of possession of drug paraphernalia. The case was referred to federal court in December, however, where the men have been charged by a grand jury with aggravated identity theft, possession of unauthorized access devices and aiding and abetting. The government seized two iPhones, a laptop computer, two cell phones and nine electronic data capture devices allegedly found in the vehicle. The government alleges the items were used to “skim” credit card information, which involves using data devices to swipe and store card numbers while the cards are being used by their owners for otherwise legitimate transactions. (Source

Two Baton Rouge women have been sentenced for an identity theft scheme that netted $150,000. Convicted of creating more than 20 unauthorized credit card accounts over a three-year period, beginning in January 2007 the sisters used the cards to make $148,000 in purchases. (Source

NYC Shoplifting Gang busted in Kittery, Maine. Three New Yorkers allegedly involved in "organized retail crime" were arrested after police reported finding $8,000 in stolen merchandise from the Kittery Outlet Mall in their van. Police responded to the outlet mall at about 1 p.m. Friday, after a store manager reported people acting suspiciously and possibly stealing items. Officers obtained descriptions of the suspects and alerted other stores in the outlets to the investigation. Police said the suspects became "nervous" and stashed some stolen merchandise in another store where no theft had taken place. Kittery police subsequently arrested the three suspects after following the trio to their rented van. (Source

Duo jailed in retail theft spree in Palm Beach, FL Police arrested Eva D. Robinson, 21, of Miami, and Letishia Powell, 43, of Miramar, charging them with an organized scheme to defraud and three counts of aggravated grand retail theft and petit theft after hitting retailers from six Palm Beach stores. (Source

Massachusetts man-serial shoplifter busted stealing ink cartridges in Windsor Locks local pharmacy Stewart Farmer, 44, of Springfield, had roughly $1,120 in cartridges along with drugs in his car when arrested. (Source


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Thought Challenge


by Matt McGarrigle
Loss Prevention Lead
Sears Ontario, Canada

Today in the world of retail we break down shrinkage into groups (External, internal, administrative errors and vendor theft/fraud. We as a group have always been chasing the ultimate goal of reducing the shrinkage in our stores while driving sales to increase profits. If I would suggest that the root cause for each of the above categories on the success or failure relies on the "culture" of your organization would you agree?

Culture within the organization is the heartbeat of any success or failure. It's the willingness of everyone making a positive impact towards success and unfortunately it's also the direct link to failure. If you apply a positive culture towards shrink reduction you address each category at the root cause. Your associates are your number one driving force and if the associates are engaged in that type of culture then they will take ownership in the business. They are your foundation for LP programs. Think of it this way, how would your associates prevent external shrink if you have an internal problem? They won't identify or correct administrative errors or vendor issues because of poor engagement.

Obtaining that positive culture takes a total effort from everyone in the organization starting with your leaders. Associates are not going to buy into the "Do as I say" and "Not as I do" method. Leading by example is the only way. I recently read discussions about paying associates higher wages to prevent internal theft, I disagree. It's like giving an incentive reward asking "please don't steal from me". Paying higher wages because their worth it absolutely. Communication will always be an important key to educate and promote any program you're trying to implement and a big part of that communication is obtaining feedback from the associates. Granted some will challenge just because of change and others will face roadblocks. Find out who or what is creating the roadblock and correct it. Have your corporate policies and job descriptions in place and stick to them. Allowing terms like up to the store managers discretion will only change your culture in a negative way creating poor engagement among associates if the policies only apply sometimes. Remember corporate not store specific policies.

Technology today allows us in so many ways to perform our task without personal contact and yet the most important element we ask from our associates in retail is providing excellent personal customer service with customers, That's what benefits both sales and loss prevention programs is great customer service that we can only obtain from a positive culture.

Positive or negative culture starts with one person, will you be the one? And which one will you be?

Just a thought

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Vendor Spotlight

CargoNet - Holiday Advisory

Dear Valued Colleague,

As you prepare to spend this upcoming holiday weekend with friends and family, please keep in mind that cargo thieves will not be taking any time off.

CargoNet's analysis of historical cargo theft data shows that the rate of cargo theft increases over holiday weekends.

With that being said, we ask that you remain vigilant by paying special attention to the steps below, which may already be included in your company’s list of security protocols. These eleven steps can help your company prevent theft, as well as aid in cargo recovery in the event that you suffer a loss.

1. Ask local police agencies to make routine checks of facilities during holiday down time.

2. Avoid having loaded trailers sit unattended when employees are not present. If loaded trailers do need to sit unattended, be sure that they are parked in secure areas.

3. Make sure that both security managers and drivers have accurate license plate, VIN, and descriptive information for tractors, trailers, containers, and container chassis’. Police agencies will need this information to open a investigation in the event of an incident.

4. Consider deploying covert tracking devices in product and on trailers. If using tracking devices, be sure to geo-fence all stationary trailers that are not being actively monitored.

5. Secure all tractors with high-security locking devices, such as, air-cuff and tractor steering joint locks.

6. Secure all trailers (loaded and unloaded) with high-security ISO 17712 compliant barrier seals in combination with hardened padlocks. Utilize king pin locks for unattached trailers.

7. Check to make sure that facility lighting, back-up generators, alarm system(s) and surveillance equipment are all in good working order.

8. Never treat any alarm signal as a “false alarm”. When targeting warehouse locations, cargo thieves tend to trip facility alarm systems multiple times before breaking-in to give law enforcement and facility managers the impression that the alarm system is malfunctioning.

9. Remove keys from all facility equipment, especially motorized pallet jacks and forklifts.

10. Document and report all suspicious activity that occurs in and around a facility to security personnel and the CargoNet operations center. This information can be critical to law enforcement in the event of a cargo theft incident.

11. If you are a victim of a theft, immediately notify local law enforcement, and call the CargoNet operations center. The CargoNet operations center will be standing by over the holiday in the event that you need support.

To report a cargo theft, call 1-888-595-CNET (2638).

From all of us at CargoNet, have a happy, safe and healthy Thanksgiving.

Best regards,

Anthony Canale
General Manager

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Director of Loss Prevention Dick's Sporting Goods Atlanta, GA Dick's Sporting Goods
Market AP Mgr Walmart Hamilton, OH Walmart
Market AP Mgr Walmart Parker, CO Walmart
Market AP Mgr Walmart Jacksonville, FL Walmart
Loss Prevention Mgr Macy's Bronx, NY Macy's
Loss Prevention Mgr Bloomingdale's New York, NY Macy's
Loss Prevention Mgr Bloomingdale's Los Angeles, CA Macy's
Loss Prevention Mgr Bloomingdale's Bergen County, NJ Macy's
District LP Mgr Big Lots St Louis, MO Big Lots
WW Logistics LP Mgr Apple Santa Clara Valley, CA Apple
District LP Mgr Kohl's Texas Kohl's
Corporate LP Mgr Eddie Bauer Bellevue, WA Eddie Bauer
District LP Mgr NAPA Westbrook, ME NAPA
Asset Protection Mgr Luxottica McDonough, GA Luxottica
Regional LP Mgr Toys "R" Us Raleigh, NC Toys "R" Us
Asset Protection Mgr Saks Fifth Avenue Hackensack, NJ Saks Fifth Avenue
District LP Mgr Kmart El Paso, TX Sears Holdings Corp.
Loss Prevention Mgr Kmart Raleigh, NC Sears Holdings Corp.
Loss Prevention Mgr Sears Asheville, NC Sears Holdings Corp.
Loss Prevention Mgr Sears Mary Esther, FL Sears Holdings Corp.
Loss Prevention Mgr Sears Boca Raton, FL Sears Holdings Corp.
Loss Prevention Mgr Sears Colorado Springs, CO Sears Holdings Corp.
Loss Prevention Mgr Sears Richmond, VA Sears Holdings Corp.
Loss Prevention Mgr Sears Douglasville, GA Sears Holdings Corp.
LP Mgr (In Training/Bench) Sears Mesquite, TX Sears Holdings Corp.
LP Mgr (In Training) Sears Citrus Heights, CA
Sears Holdings Corp.

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Craig Moyer was named Loss Prevention Director for The Stores Consulting Group.
Tony Cavaliere was named Corporate Loss Prevention Manager for Sears Hometown & Outlet.
Will Graeber was promoted to Regional Director of Loss Prevention for Bed, Bath & Beyond.
Greg Leiker was named Regional Loss Prevention Manager for Apple Retail.
Gregory Franck was named Regional Loss Prevention Manager for Sears Hometown & Outlet.
Kirk Carter was named Regional Loss Prevention Manager for RadioShack.

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7 Unusual Things Great Bosses Do Where employees are concerned, great leaders don't take. Great leaders give -- especially these seven things. Great bosses do these seven things but the rest don't. This is mostly because these simple gestures would never occur to them. (Signs of strength)

Beware of Red Flags from an Interviewer Although a candidate may be extremely focused on their own behavior and speech, it is just as necessary to pay attention to what the interviewer discloses through conversation or body language throughout an interview. When advance information from insiders isn't possible, the following are some things to pay attention to and their potential causes. (Be more successful)

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As we all rush thru our days, fighting to reach our objectives and dealing with a multitude of challenges each day, it's incredibly important that we remember that we're all a part of an industry, one team, one unified group dedicated and committed to helping our companies, our fellow employees, our customers, and our fellow colleagues. Easy to lose site of, bombarded with e-everything, and chained to our agendas each and every one of us is part of one industry and we all need to remember that from time to time. Take pride in what you do and how far we've come and remember we all have a long way to go and the only way we'll get there is if we do what's right for the industry each and every day. So the next time you're faced with that inevitable question of "What do I do" think about what's right for the industry, what's right for my company, for our customers, for our employees, and for our colleagues - and you just might find the answer you're looking for.

Just a Thought,
Gus Downing

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