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November 15, 2012 SUBSCRIBE

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More than 10,000 identity fraud rings in the U.S. with most in the Southeast. Some of them are led by career criminals, but a surprising number amounting to mom-and-pop operations involving friends and family. Released Wednesday by ID Analytics' ID:A Labs new study, which covered the past decade but put most of its focus on the past three years, included an examination of more than a billion applications for bankcards, wireless services and retail credit cards. It found identity fraud rings attacking all three industries, with wireless carriers the favorite target. It found fraud rings throughout the U.S., but most were in a "belt of fraud stretching through the rural Southeast," from Virginia to Texas. The author of the study said one of the things that surprised him was that while lone individuals involved in fraud tend to come from urban areas, the fraud rings tend to be in rural areas. (Source

"Like 'GoodFellas' job" Thieves swipe $1.5 million worth of iPads from JFK airport Shortly before midnight on Monday two criminals accessed a cargo building in John F. Kennedy airport and managed to steal $1.5 million worth of iPad minis. The suspects are still at large and police are now suspecting they had help from an insider. It's the same building the famous 1978 Lufthansa heist happened. (Source

48M shoppers expected to "showroom" this holiday season - up 134% from last year. About 20% of the U.S. adult population will use their smartphones to compare prices and research products while shopping in stores this holiday season. Last year 20.5M did and they expect 59M next year. With big-ticket items being the biggest target and consumer electronics being the #1 item "showroomed," how's this going to impact the consumer electronics retailers? (Source

Black Friday weekend last year accounted for a record 226M shoppers, including 29M consumers who reportedly hit the store on Thanksgiving night, according to NRF. Thanksgiving falls on November 22, the earliest date possible, which will result in the greatest number of shopping days between Thanksgiving and Christmas. And weather conditions for Black Friday are expected to be near ideal. (Source

Tyco files suit against United Kingdom security tag company Catalyst. Tyco Retail Solutions filed a lawsuit in the United Kingdom against Algreta Solutions Ltd t/a Catalyst, an independent supplier of security tags to retailers, for patent infringement, infringement of Community trademark and passing off in connection with the sale of Electronic Article Surveillance (EAS) hard tags. After analyzing samples of hard tag sourced from Catalyst, Tyco filed suit in the United Kingdom, asserting that the hard tag, amongst other things, infringes a Sensormatic patent on anti-theft SuperTag II Acousto-Magnetic (AM) technology. (Source

Waffle House CEO claims woman's attorney sent "blackmail" letter seeking millions of dollars Lawyers turned over recordings Wednesday of Waffle House CEO Joe Rogers Jr. engaged in sexual acts that were made by a woman who alleges the executive forced her to engage in such acts to keep her job. The woman accusing Rogers told Atlanta police last month that the executive demanded that she perform sexual acts in exchange for keeping her job as his housekeeper. She said this occurred for nearly 10 years, from 2003 through June of this year. Rogers has acknowledged having consensual sexual encounters with the woman, but he accuses her of making false statements against him. Rogers said he received what he described as a "blackmail" letter from the woman's attorney seeking millions of dollars. He sat through court proceedings Wednesday accompanied by his wife. Rogers said the accuser worked part-time for him from 2003 until she was let go in 2008. She was later rehired as his house manager but quit in June, he said. (Source Associated Press)

Amazon Marketplace #1 seller of counterfeit merchandise says Consumer Fraud Center & issues warning to consumers - be on the look out for counterfeits on Cyber Monday. Cyber Monday has quickly grown into the single-largest online shopping day of the year. Last year, comScore, Inc. estimated sales at $1.25 billion, a 22% increase from 2010, with this year's Cyber Monday promising a similar increase due to pent-up consumer demand stifled by the long economic recession. The Consumer Fraud Center gave Amazon Marketplace its highest warning alert because of a recent flood of consumer complaints over counterfeited products. Consumers were most distressed over the perceived authenticity conferred to counterfeiters because of Amazon's allowance for them to utilize its sales, warehousing and distribution systems. (Source

Obama signs secret cybersecurity directive. The White House confirmed the issuance of Presidential Policy Directive 20, updating a 2004 presidential directive, but declined to provide specifics. One expert says the directive, months in the works, will allow the military to actively target digital assailants if it believes such an attack would cause significant harm to individual Americans or its institutions. He says the military didn't have that authority before. (Source

Yes, the FBI and CIA can read your email. The U.S. government is either watching your online activity every minute of the day through automated methods and non-human eavesdropping techniques, or has the ability to dip in as and when it deems necessary -- sometimes with a warrant, sometimes without. (Source

Raley's supermarket reaches agreement with union workers, ending a strike that began earlier this month at dozens of stores in Northern California and Nevada. The union said it was able to retain one of its most important benefits — a union-run health plan. Raley’s hired more than 500 replacement workers during the impasse and union officials said they will be dismissed immediately. The agreement came less than a week after rival Safeway Inc. signed a tentative deal with its union that left Raley’s 128 stores as the only chain in the Northern California region without a labor contract. (Source

McDonald’s replacing the President of US Operations; Jan Fields stepping down after serving at McDonald’s for 35 years. Fields, 57, will be succeeded by Jeff Stratton, currently the company's global chief restaurant officer. Fields' departure comes days after the Oak Brook-based burger giant announced its first monthly same store sales decline in nearly a decade. The company has cited sluggish demand and increased competition for the decline. Barker emphasized that the decision was not made based on one month of sales, but looking at the total business with an eye on the future. Her departure is effective Dec. 1. (Source

A&P to Close 3 More SuperFresh Stores. This move leaves A&P with 22 stores operating under the SuperFresh banner. (Source

Port of New York/New Jersey seize $20M in retail value, counterfeit shipment of hundreds of cartons of fake Gucci, Louis Vuitton and Michael Kors handbags, belts and wallets. The actual shipment was marked "plastics" and U.S. Customs and Border Patrol caught it. The NYC street vendors may not have gotten their Christmas shipment. (Source

New Jersey man busted for having shipped 70 containers of counterfeit goods valued at $1M to $2m each, from China. Once the containers arrived in the United States, they were delivered to warehouses and other locations controlled by Abuhadba. Abuhadba then allegedly distributed the counterfeit goods to customers throughout the United States and sold some of the goods through his various businesses and his Paterson store. The containers were filled with counterfeit Nike sneakers and Walt Disney Co. comforters and blankets from China for resale in the United States. (Source

Porter Ranch California Wal-Mart deploys 27 additional security guards for Black Friday with four armed. Walmart manager Fernando Reyes said Tuesday that the company was taking action following the melee that erupted last year when a customer fired off pepper spray in the crush to grab a deep-discount Xbox game console. He said the store has contingency plans with a 59% increase in unarmed and armed security, warning banners, barricades and limits on the number of customers permitted in the store at any one time. Roadways and entrances will be cleared to allow emergency personnel immediate access if they are needed, he said. (Source

18 Fun Facts about Wal-Mart, for example, If Wal-Mart were a country; it would be the 26th largest economy in the world. Wal-Mart is bigger than Home Depot, Kroger, Target, Sears, Costco, and K-Mart combined. (Source

Wisconsin mother-daughter duo arrested for theft involving three young children. The theft occurred at the Best Buy store in Greenfield, where the mother was seen on surveillance video allowing her children to conceal merchandise in their backpacks. When confronted by authorities, she first denied ever being inside the store. When they told her the children wouldn't be arrested, she handed over the backpacks before being taken into custody. (Source

Violent serial shoplifter busted after hitting Wal-Mart stores in Oklahoma City. Prosecutors have charged a man suspected of shoplifting from several Wal-Mart stores in the Oklahoma City metropolitan area. (Source

Serial shoplifter has more than 20 aliases and more than a dozen theft arrests in Columbus, Ohio. A woman using more than 20 aliases is wanted for stealing more than $1,600 in clothes from a local mall. According to the city attorney's office, Rebecca Joyce White is currently wanted on three outstanding warrants for theft. Anyone with information on Rebecca Joyce White, who may have an accomplice driving a white Chevrolet van as their getaway vehicle, is asked to contact Hedrick at 614-645-8874 or (Source

Walmart Associate shot during attempted robbery in Laurel, Maryland. An unidentified Laurel Walmart employee was shot early Wednesday during what police said was a commercial armed robbery of the store. The suspect entered the store, approached the victim and demanded money. The employee handed over cash, and was then forced into the parking lot and shot. Anne Arundel County police responded to reports of a shooting at 4:17 a.m. at the parking lot of the store, which is open 24 hours a day. They found a 28-year-old man suffering from wounds to the upper body. The man, who is a store employee, was taken to an area hospital and is expected to survive. (Source

East Brunswick, NJ jewelry merchant pulls out gun, turns tables on robbers. A jewelry store owner chased two would-be robbers from his store when he pulled out his own handgun. Upon seeing the owner’s handgun, both suspects then fled the store without any proceeds. (Source

Cricket Cell Phone Store Owner in Houston shoots and kills robber. Houston Police said a store owner shot a man when he tried to rob the Cricket cell phone store on the 610 Loop, South, on Wednesday at about 6:00 p.m. Police said a man walked into the store and pulled a gun. That's when the store owner pulled his own gun and shot the suspect twice. Police said the suspect jumped into a waiting getaway car and went to the hospital in Pearland where the suspect died from his injuries. Police said the getaway car and driver were waiting behind the hospital. The getaway driver was questioned Wednesday night. Police said he could face an aggravated robbery charge. (Source

A spike in armed robberies of Shreveport, LA businesses has the police department's robbery task force starting a little early this year. Business owners in the Southern Hills area have said they're nervous after seeing a number of robberies take place in just a few days and not very far apart geographically. (Source

Family Dollar store in Providence robbed again, third time in the last year. An armed robber held up a Family Dollar store on Smith Hill -- the third time in less than a year. The Family Dollar at 541 Smith St., last robbed in January and October, was struck again last week, when a short man in black, with a red bandanna over his face, walked in with a gun just before 9 p.m. A clerk told police that she was counting money from a safe when the man pulled out a gun and then jumped over the counter to steal the cash. Family Dollar stores in Providence, Central Falls and Pawtucket have been robbed more than a dozen times since February 2011. There are patterns to some robberies, but it's unclear how many are connected. (Source

Columbus, Ohio - WHITEHALL area businesses are on alert after a rash of armed robberies within miles of each other. Three robberies occurred in the Whitehall area, near Main Street and Hamilton Road, in the last two days. In all three cases, the robbers walked into the businesses with a weapon drawn. (Source

Gold Rush kiosk robbed inside Greenbrier Mall in Chesapeake. An armed gunman approached the Associate at a kiosk in the center of the Greenbrier Mall as she was opening the store for the day, demanding cash, the associate was unharmed. (Source

Verizon Wireless store hit in Wichita. Police are investigating a burglary early Wednesday at an east Wichita business. Wichita Police Lt. Doug Nolte said an alarm went off around 3 a.m. at the Verizon Wireless store. Officers arrived to find the front door smashed open. Police indicated that the numbers of cell phones and tablet computers missing are still being calculated by store management. Police said there's no description of a suspect or a vehicle. (Source

Three El Paso teens caught in connection with six burglaries, including two Dollar General Stores. The youngest of the gang is 14 years old with the ringleader only 17. During the past month the El Paso teens were responsible for breaking into an Arby’s, a Car Wash and two other small business then hitting two Dollar General stores, all conducted while the businesses were closed. (Source

Idaho Falls Walmart Associates attempts to apprehend two for shoplifting, later grabbed by police. These guys don’t look like nice guys to begin with, but when Walmart Associates attempted to stop the two thieves of stealing $400 worth of merchandise they ran. Information was passed onto the Idaho Falls Police who arrested the two after a short chase. (Source

Randalls Grocery Store Loss Prevention Agent bit during apprehension. The suspect had already eaten a tuna sandwich he stole from the deli, and then attempted to steal two tubes of wart cream. When the Loss Prevention Associate attempted the apprehension a fight broke out. The suspect was quickly subdued, but not till after the suspect had severely bitten the finger of the Agent. (Source

Quarterly Same Store Sales Results

Stage Stores Q3 up 8.1% with revenue up 11%
PetSmart Q3 up 6.5% with sales up 9%
Limited Brands Q3 up 5% with total revenue down 5.7%
Home Depot Q3 up 4.3% in U.S. & $.2% overall - with sales up 4%
Saks Fifth Ave. Q3 up 3.3% with sales up 3%
Target Q3 up 2.9% with sales up 3.4%
Destination Maternity Q3 up 2.7% with revenue down 1%
The Buckle Q3 up 2.4% with revenue up 4%
Wal-Mart Q3 namesake U.S. up 1.5% with over-all net sales excluding Sam's Club membership fees up 3.4%
Children's Place Q3 up 1.1% with revenue up 4%
Hot Topic Q3 down 0.2% with revenue up 2%
Loblaw Q3 down 0.2% with sales up 1%
Staples Q3 North American stores down 1% with total revenue down 2% and a reported loss of $596.3M
Ahold U.S. stores Q3 down 1.5%
Abercrombie & Fitch Q3 down 3% with revenue up 8%

Announcing the Guest Speaker for the Annual Dinner Party & Event - Tatiana Sandino, Harvard Business School - Co-author of the study "Can Wages Buy Honesty? The Relationship Between Relative Wages and Employee Theft" - Inducing thought and spurring debate

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ORC couple returning stolen merchandise for refunds at J.C. Penney in St. Louis County busted Nathan Bent, 27, of the 100 block of West Velma Avenue in Lemay, and Heather McRath, 33, of the 400 block of Brooktree Drive in Ballwin, each were charged Nov. 5 with felony theft. They were being investigated by JC Penney security personnel who suspected they stole merchandise and returned it to the store in return for gift cards. McRath said they stole merchandise from the store each day from Sept. 3 through Sept. 6, according to a police report. However, an investigation showed they obtained fraudulent refunds as early as June 6, police said. (Source

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Vendor Spotlight

Tyco Retail Solutions Wins Coveted
Green Supply Chain Award

Supply & Demand Chain Executive Recognizes Tyco's Innovative Execution of Environmentally Responsible Products and Services to Help Retail Customers Meet Sustainability Goals

BOCA RATON, FL--(Marketwire - Nov 15, 2012) - Tyco Retail Solutions (, a leading global provider of retail performance and security solutions announces they have earned a prestigious "2012 Green Supply Chain Award" from Supply & Demand Chain Executive magazine. This award recognizes companies that both embrace "green" practices and sustainability as a core element of their supply chain strategy as well as assisting their customers to achieve measurable sustainability goals. Over 100 submissions were evaluated based on the clarity and content of the goals and strategy, the extent of the steps being taken, the impact of the results, and the form and presentation of the information submitted.

To learn more about the 2012 Green Supply Chain awards, please visit:

When it comes to environmental responsibility, Tyco not only focuses on its own products, but also provides benefits to all participants across the retail value chain. Tyco product compliance certifications include participation in the Green Partner Programs of several customers, including Sony, Nintendo, Canon and Pfizer -- among the most rigorous standards in the world. Through the company's Vital World program, Tyco is reducing any adverse effects its products or processes may have on human health or the environment.

"At Tyco, we take a holistic view of environmental responsibility, complementing the existing green practices our retail customers and consumer goods manufacturers have in place to work seamlessly throughout their operations," said Nancy Chisholm, vice president and general manager, Tyco Retail Solutions. "We are honored to be recognized by Supply & Demand Chain Executive's 2012 Green Supply Chain Awards for our efforts."

Tyco EHS Practices

As a global leader in environmental, health and safety protection, Tyco practices the following three foundational initiatives for all beneficiaries of its products and services:

•   Energy reduction - Tyco designs resource-conserving devices and processes for retailers, while keeping Tyco's operations and facilities efficient, and using renewable energy sources where possible. Tyco's solutions, including American Dynamics branded video solutions and Sensormatic branded Electronic Article Surveillance (EAS) systems, traffic counting sensors and RFID-based inventory visibility readers are designed to minimize environmental impact system-wide, without compromising efficiency, performance or security. The latest generation of Sensormatic EAS systems delivers wide exit coverage and equivalent system sensitivity, while consuming 50% less power with energy consumption reduced even further in "Power Save" mode.

•   Materials/packaging reduction - Tyco conserves materials by reducing, reusing and recycling product and packaging components. For example, its latest EAS systems utilize 35% less plastic and 25% less packaging than earlier designs.

•   Chemical/material management - All Sensormatic branded hardware is compliant with the European Union Restriction of Hazardous Substances (RoHs) Directive. Tyco's genuine Sensormatic labels meet all environmental standards governing their material and chemical content, using preferred "Green Chemistry" materials that have less environmental impact. Tyco's electronic products are certified by regulatory agencies in all countries in which they operate, in compliance with UL, CE, FCC and Directive 94/62/EC guidelines.

here for more information on Tyco's systems approach to environmentally responsible retailing.

Genuine Sensormatic Tags and Devices

Tyco's genuine Sensormatic EAS "hard tags" are the standard for high-integrity protection of apparel and soft goods. These rugged anti-theft tags are completely reusable with more than 750 million tags reapplied by manufacturers though Tyco's innovative tag recirculation processes. Tyco is leading the industry with multi-purpose devices that reduce the need for redundant hardware, the latest providing integrated data for both traffic intelligence and shrink management in the store.
Jim Caudill
Tyco Retail Solutions
+1 (561) 912-6066
Email Contact

Julie Crotty
Attune Communications
+1 (978) 877 0053
Email Contact

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9 Leadership Myths -- & Now to Overcome Them Every age has its leadership myths. Thousands of years ago, the ability to lead was thought to be conferred by the gods. In the 1840s it was thought that leaders had special powers and a special place in society -- and that the rest of us had a special obligation to defer them. Here are nine myths that leaders tell themselves today. (Say this instead)

What Your Kids Need to Know About Leadership Most of life's most important learning take place in ancillary ways. These lessons are only tangentially related to the specific goal or task we are trying to accomplish Great leadership is not a skill. It relies on values and attitudes. Here is one attitude that every great leader has. (What's your angle?)
How to be Seen as a Leader -- At Any Point in Your Career A lot of younger professionals wonder how they can be seen as leaders by others in their organizations. It's a great question to ask. Sometimes people assume that when they get a "leader job," they'll automatically be seen as leaders. However, there are appointed leaders and there are accepted leaders. (Second not guaranteed)

Your Employees Could be a Lot More Engaged. Here's Proof A few weeks ago, a group of people were challenged to take a quick 10-question survey to measure how they perceive their company's internal culture and how engaged their employees are. With 350 responses so far, a review of the initial results proved quite interesting. (The most compelling)

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