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November 8, 2012 SUBSCRIBE

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Jill Roadman was promoted to Divisional Vice President of Loss Prevention for Sears Full Line Stores. Jill has spent the last nine years at Sears, playing a critical leadership role in the development of their loss prevention program. She was previously the DVP Sears Loss Prevention Specialty/Home Services/Logistics. Prior to Sears, Jill was the Director of Loss Prevention at Office Maxx for two years and Regional Loss Prevention Manager at Kohl's for one year. Before Kohl's, Jill spent 13 years at TJ Maxx, being promoted throughout the years in various positions such as Manager of Loss Prevention and Regional Loss Prevention Manager. Jill also spent time at Montgomery Wards as a Corporate Investigator, before being promoted to Assistant Territory Manager. Jill started in loss prevention at Marshall Field's. Jill graduated from Illinois State University, where she received her BS in Criminal Law. Over the last 20+ years Jill has worked closely with Bill Titus, Sears HC VP of LP, and has truly helped lead in the development of highly effective loss prevention programs and teams that have delivered best in class inventory results in all of the organizations she's been associated with. Jill has shown over the years that leadership goes well beyond reaching financial objectives and she is just as much about developing her team members and retail partners and enabling them to maximize their contributions and thus have rewarding and fulfilling careers. Congratulations Jill!
Tom Cairns, CFI, Regional Loss Prevention Manager at Dunham’s Sports has been recognized by Security Director News (SDN) as one of the 2013, 20 under 40 security professionals. Tom and the other young security professionals who are members of SDN’s ‘20 under 40’ Class of 2013 will be honored at an awards ceremony at the TechSec Educational Conference on February 5 -6th 2013 at the Westin in Fort Lauderdale FL. Each year, Security Director News honors 20 security professionals under the age of 40 who have displayed leadership qualities and promise for future success.

More than 457,000 remain without electricity in NJ & 300,000 still on Long Island & 70,000 in NYC That makes still close to one million without power. (Source Associated Press) (Source Associated Press)

Wal-Mart to open at 8 p.m. on Thanksgiving Day, two hours earlier than last year It's also guaranteeing shoppers that it will have three of the most popular items it sells if they line up inside the store during a one-hour event that day. (Source Associated Press)

"Click & Mortar" merging online and offline retail to retain customers and reclaim the shopping experience "Omnichannel" retail, which unites physical stores, e-commerce, mobile and social selling into one seamless experience for the customer. Integrating all customer touch points and supporting the brand and creating a uniform brand experience regardless of what point the customer touches. Envision a time when every customer is constantly connected, when they can be in the store and online at the same time connected by their mobile device. It's rare right now and analysts say Nordstrom is a leader in omnichannel retailing right now. It requires all departments, from operations to IT to merchants and even the LP teams to work together and eliminate the silos and become an omniretail operation. The customer is there now and the retail industry has a long way to go to get there. The positive is that we know what tomorrow looks like. The challenge is getting there. From an LP prospective we have to eliminate the boundaries and redefine our touch points. (Source

E-commerce growth inches up to 15.4% in Q3 The eighth consecutive quarter of double-digit growth for U.S. online retail. ComScore says consumers spent nearly $42 billion in Q3—and that more of those shoppers are using smartphones to shop inside stores. (Source

Whole Foods Still Feeling Sandy Impact Impacting 91 stores and four distribution centers, they expect to record a one-time charge in the first quarter for estimated uninsured losses. The company had property, flood, casualty and business-interruption insurance coverage and has just started the process of working with its insurer to assess damages. Many stores in the Northeast region were closed for several days, with several stores in New York City becoming fully operational only last Friday. This week, "the Northeast region was comping over 20%, clearly indicating customers are continuing to restock." according to the company's co-ceo. (Source

McDonald's Corporation announced today that same-store sales fell all around the world. The company's global comparable sales fell 1.8% in October. In the US and Europe, sales were down 2.2% while in Asia/Pacific, the Middle East, and Africa, sales were down 2.4%.  (Source

Tyco's Jay Hauhn talks tech opportunities after corporate split Now a stand-alone company, it will be easier for Tyco Integrated Security to research and deploy new technologies, said Jay Hauhn, cto, VP of industry relations for Tyco Integrated Security. As an independent company they can focus "entirely on delivering leading security solutions to our commercial business clients. The innovative application of cloud offerings, mobility and analytics for both data and video can solve security challenges for end users," he said. (Source

Counterfeiting has reached such levels that it's now NASA's "number one" challenge NASA on Friday spoke at a webcast in cooperation with IHS detailing its robust approach to the counterfeit-part deluge, including methods to assess suppliers’ capabilities and expose deficiencies. "Counterfeiters sometimes are portrayed as simple villagers processing e-waste. But in reality, counterfeiters are sophisticated operators that are highly in tune with the market.” (Source

Rockford, IL police Chief sees spike in retail thefts "Retailers are reporting thefts of baby formula, electronics, pharmaceutical products like Prilosec, which can be an ingredient in low-grade methamphetamine production, and other products." "I am really concerned about the number of arrests that are taking place for property crimes," Chief Chet Epperson told retailers Wednesday. "So whatever we can do to facilitate some conversation and some dialog because the numbers really do need to go the other way around." Police also are coordinating with retailers to add police patrols to busy shopping corridors and parking lots, use decoy cars meant to help catch burglars going after unattended valuables and conduct walk-throughs of major retail stores. (Source

ASIS Releases New Protection of Assets (POA) Reference The new eight-volume hard-bound set was completely re-written, edited and critiqued by hundreds of security subject matter experts, the press release states. The comprehensive reference covers the full spectrum of physical, information and personnel security. (Source

Counterfeit wine seized in China, 10,000 bottles destroyed. A vacant home guarded by two Tibetan Matiff dogs was the distribution center for counterfeit Lafite wine, if real it would have been valued at $16 million dollars. Lafite wine has become very popular in China and the company is spending big money to protect its brand. (Source

A Brinks truck overturned in Davidson County, North Carolina, and now $41K is missing
. The incident occurred Monday night, and Tuesday, following an audit, Brinks filed a report with the sheriff's office that not all of the money inside had been recovered. The sheriff's office is currently conducting an investigation into the matter.  (Source

A six-story Shopping Mall collapsed in the Ghana, nine killed, 43 already pulled from the structure. Police say 50 employees worked in the building, but all were not believed there before the collapse, which occurred ahead of opening time on Wednesday morning. A total number of those inside at the time has not yet been determined. Thousands flocked to the scene, including family members in search of relatives. A police official says the 43 people pulled from the rubble alive have been taken to hospital for treatment. Family members could be seen at the site attempting to call relatives who may be trapped, while scores of rescue workers at the scene sought to clear debris and get oxygen masks to victims. The cause of the collapse of the Melcom shopping mall in the centre of the capital is not immediately clear. (Source

K-9 makes apprehension of Greeting Card Store Burglar in California. An alarm call brought the police K-9 unit to the Hallmark Store in Woodland; the dog was released into a broken window they found upon arriving at the scene. Minutes later the dog located the suspect who was taken into custody. The suspect was identified and was on parole for Arson. Broken merchandise and displays in the store were valued at $10,000. (Source

Sammamish, North Bend Police, King County Sheriff's Office and the Washington State Patrol were instrumental in apprehending burglary suspects from Renton who led police on a high-speed chase. A man and woman were arrested yesterday after a home was burglarized just outside the City of North Bend. The woman was arrested by Snoqualmie Police after trying to cash a check stolen from the burglary. A male suspect then led King County deputies on a pursuit along I-90. At 1:30 pm while Police were still at the home of the burglary, the victim’s bank called to report someone was trying to cash one of the stolen checks at the Snoqualmie IGA Store. (Source

UK shoplifting suspect hit by a bus during his get-a-way. Joseph Finney stole a pair of Timberland boots ran out of the store setting off the EAS alarm. Finney noticed he was being followed by security and placed the boots and his coat on the ground and ran. Well Finney was having a really bad day, he had left his identification in his coat that he used to smuggle of the boots... then ran in front of a bus. Finney ended up in the hospital, but last appeared before the judge. (Source

A teen doing his community service at a Goodwill Industries store in Burlington, NC has been sentenced to two years for intentionally setting a fire which resulted in $5,000 in damages. In exchange for the plea, the state dismissed 14 charges against Terrence Harvey, including first-degree burglary and possession of a weapon of mass destruction. (Source

No Match, no flame; a Vodka bottle and sunlight ignite a Liquor Store Fire in Minnesota. Something out of the ordinary occurred and thanks to video surveillance, the store manager has the tape to show his insurance company. As the sunlight hit the bottles of vodka, the vodka acted as a magnifying glass and set the cardboard display on fire, sending a 12 foot fire ball into the ceiling. (Source

With the Sears DVP LP position being filled internally that raises the total to 7 senior LP positions this year being filled internally. Which may be the highest total ever of senior positions being filled internally.

Quarterly Same Store Sales Results

Macy's Q3 up 3.7% with sales up 3.7%
Kohl's Q3 up 1.1% with sales up 2.6%

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Larry Nicholason, European District LP & Safety Manager for the Navy Exchange Service Command passed away today.

It is with deep sorrow we share that our dear friend and co-worker, Larry Nicholason passed away this morning after a long illness. Larry was a good friend to all who knew him and will truly be missed.

Nicholason began his professional career as a Deputy Sheriff with the Orange County Sheriff's Department with an emphasis on criminal investigations. While working for Orange County, he earned a Bachelor of Arts Degree in Criminal Justice from the University of Central Florida. In 1981, he entered into the retail loss prevention industry as a Regional Loss Prevention Manger for Little General Stores in Tampa, FL. Over his 32 years in the industry, he held executive positions with a number of retailers including Byron Stores, Enstar Specialty Retail, Silo, Goody's Family Clothing and Thorn Americas and earned the Certified Protection Professional (CPP) designation through ASIS.

In 1999, Larry joined the Navy Exchange Service Command as the District Loss Prevention/Safety Manager in Pensacola, FL. In 2005, Larry transferred to Naples, Italy as the District Loss Prevention/Safety Manager for the European District. In the spring of this year, Larry and his wife Cindy moved to the Norfolk, VA area where he was the Loss Prevention/Safety Manager of the Northeast Distribution Center.

Our thoughts and prayers are with his family and friends.

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ORC News - Sponsored by Universal Survellience Systems

ORC ring busted in Houston targeting baby formula Baby formula -- that's what authorities say helped them bust up an organized crime ring. Investigators say the basic baby necessity is what a group of women was using to rip off stores and make some money. According to court documents, Wilhite is accused of running a large retail organized theft ring that included baby formula. She's accused of stealing 88 cans herself during three different trips to area Target stores. The day after Wilhite was charged, police also charged Natalie Daniels and Charlotta Stephens. Investigators believe they all worked together, and in just two months time, managed to steal a total of 200 cans. (Source

Three women charged with organized criminal activity in Midland, TX hitting Wal-Mart stores Alicia R. Alvarez, 18, and Kate A. Jones, 19, both of Midland, and Alyssa Marquez, 18, of California, are being held on $15,000 bonds for state felonies of engaging in organized criminal activity. (Source


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Thought Challenge

Diana C. Verdin
Loss Prevention Operations Coordinator
BCBG Max Azria

"Never underestimate your ability to make someone else’s life better –Even if you never know it." –Greg Louganis.

In my short six years of being a Loss Prevention (LP) professional I have encountered many LP personalities the arrogant, the ignorant, and the one that underestimates the ability to make someone else’s life better. I won’t write about the first two because terms such as non-productive detainment, lawsuits, and physical danger are part of both.

Loss Prevention professionals underestimate the fact that what we do as LP professionals not only reduces shrink or eliminates shoplifting. I was working for a company as a field agent for over three years.

I encountered a group of 6 young men that made a bad decision on July 4, 2010; I saw the young men enter the store, even though they thought they were "young pros" they were completely obvious and unaware that I was watching them. I followed policy and procedure and continued with my 5 steps prior to making the apprehension. I proceeded with my apprehension and apprehended 3 of the 6 men. I was neither arrogant nor ignorant and treated the young men with respect, even though they had made a mistake. One asked me "we are going to jail, aren't we?" the other replied "we are. They are going to see three young black men and they will take us to jail."

Even though I have been reminded that we have to have zero sympathy for shoplifters, it was different with them. I told them everything would be ok, and decided to speak to each of them; I asked them about their goals in life and gave them scenarios of things that would happen if they kept friendships with the wrong people. All three were intelligent young men, they just needed someone to believe and show them moral support. I decided to ask the police officer to just cite them and let them go; the officer complied.

Court day came for one of the boys; he was dressed in a long sleeve and a nice tie. With him were his parents. We took the same elevator up and when we took the exit to the 3rd floor the young boy stopped me and said "thank you." Even though he only said two words to me, I underestimated what I had done for that young boy. Now I know that I helped him change, and it only took respect and words of wisdom from a LP professional to make a change.

I underestimated my ability to make someone else’s life better, and I didn't even know it...

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Divisional AP Director Walmart Livonia, MI Walmart
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Asset Protection Mgr Walmart Lincoln, NE Walmart
Asset Protection Mgr Sam's Club Dothan, AL Walmart
Asset Protection Mgr Sam's Club Gulfport, MS Walmart
Dept Mgr Store LP & Safety Lowe's Hartsville, SC Lowe's
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Dept Mgr Store LP & Safety Lowe's Alpharetta, GA Lowe's
Dept Mgr Store LP & Safety Lowe's San Jose, CA Lowe's
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Loss Prevention Mgr Kohl's Dallas, TX Kohl's
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Jill Roadman was promoted to Divisional Vice President of Loss Prevention for Sears Full Line Stores.
Will Graber was promoted to Regional Director of Loss Prevention for Bed Bath & Beyond.

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8 Things Remarkably Successful People Do The most successful people in business work differently. In fact, there are eight things specifically that they do differently than those less successful than them. Read this article to see what they do -- and why it works. (Try, try again)

How to Encourage Healthy Conflict Unhealthy conflicts (those that are avoided or shut out some ideas) can cause an organization to become dysfunctional. There might be a decrease in authentic connections, triggering a negative impact to productivity with behind-the-scenes scheming or passive behaviors that slow or stop progress. (Be courageous)
The Skills Most Leaders Don't Have For too long, we've thought of "hard skills" and "soft skills" as mutually exclusive. Hard skills are supposed to provide the value, and soft skills supposed to be subordinate, inferior, and all about feelings. In reality, there is nothing "soft" about the skills needed. True leadership involves both hard skills and harder skills. (Don't trip up)

Do Psychopaths Make Good CEOs? Must thrive in a fast-paced environment. Should be cool under pressure. You find these cliches in most job descriptions these days. You may have even written one of these descriptions. Little did you know that your ideal candidate might well be a psychopath. (That's right)

"Rome did not create a great empire by having meetings, they did it by killing all those who opposed them."

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Being a mentor can be an extremely worthwhile experience and sometimes the mentee brings mentoring to the relationship as well because we all learn from each other no matter what role we play. And while you may be reluctant or just feel time-strapped, try giving it a chance even for a short time and see what happens. As the old expression goes, one person can make a difference and you could help a fellow LP executive grow beyond their own expectations and, in having helped the number of people we've helped in our mere search role, I for one can say there is no better feeling in the world than helping someone reach beyond! That's what has actually kept me doing what I do for all these years!

Just a Thought,
Gus Downing

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