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November 8, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings


Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in November

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

National Retail Federation
Effective Crowd Management Guidelines

Women in LP Caucus
Mentor Program
Register Here

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL

Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2010 Conference

Thurs, Nov 16, 2012
LA Convention Center




The Full Spectrum of LP

April 22-25, 2012
Gaylord Texan Resort &
Convention Center
Dallas, TX


XXRichard C. Hollinger, PhD


Marty Andrews, CFI, who has been with Vans for 4 years in a Regional LP Mgr role, has been promoted to Corporate Loss Prevention Mgr for Vans US/Mexico/Canada.  Marty was with Nordstrom for 6 years before coming to Vans in progressively responsible LP positions.  He has earned his CFI designation and is certified in Wicklander & Zulawski Advanced Interview and Interrogation Techniques and The Reid Technique of Interviewing and Interrogation.  Congratulations, Marty! 

Following a public controversy this summer, Apple's VP of global security, John Theriault has left the company. Theriault, who has served as Apple's head of security operations since 2007, was in charge when news broke that security officials for the notoriously private company had impersonated police officers in order to search the home of an individual who was believed to have recovered a lost prototype for the now-released iPhone 4S. Prior to joining Apple, where he led an anti-counterfeit team in 2008, Theriault worked as Chief Security Officer and VP at Pfizer Inc. after serving as a special agent in the FBI. (Source

Launched in August the new has crashed 5 times and two weeks ago lost their pyramid leader as well. Those are big problems going into the holidays. (Source

Last Wednesday Los Angeles Police bomb squad near a shopping center in Tarzanna, Calif. arrested a man, saying he had assembled an "incendiary device" and was likely only moments away from exploding. A bomb squad robot pulled an item out of the suspects SUV that was a large incendiary device -- meant to explode and start a fire inside the SUV. The device was hooked up and ready to be detonated, officials said and Gaddy was likely only moments away from setting it off. The bomb squad evacuated several stores in the area, blocked off traffic on Reseda and Ventura boulevards for several hours. The roads were re-opened just before 6 p.m. (Source

Former police officers in Australia created a national anti-theft interactive website for retailers - so retail businesses can register and upload their CCTV footage directly to the website. The website is also set up to email notifications to businesses when another business in the same postcode posts footage of shoplifters, so they can be aware of what's happening nearby and be prepared if that person walks into their shop. (Source

The CIA is monitoring up to 5 million tweets a day, poring over Facebook and blog posts, and watching other social networks from a nondescript facility in a Virginia industrial park. A CIA team known internally as the "vengeful librarians" that numbers in the hundreds gathers information in multiple languages to build a real-time picture of the mood in various regions of the world. (Source

53% of companies recently surveyed in North America said that insufficient security staff is their number 1 problem in dealing with cyber threats. The IT security industry is booming with opportunities and has grown 27% in just the first six months of this year alone. (Source

With the number of midnight shoppers doubling last year over 09' and 24% hitting the stores before 4 a.m. "you can be sure that more people will be staying up to go shopping rather than setting their alarms to wake up before the sun." More and more retailers are opening at midnight and the shoplifters will be out in force. Is your LP coverage there? (Source

UK fraud study shows that over 10% of employees who were dismissed for fraud "had the potential to be involved in serious organized crime." Of the 911 employees filed with the CIFAS Staff Fraud Database 94 were "high risk" fraudsters with 10 confirmed and 31 considered likely to be involved in serious organized crime. The UK's study's are an excellent model to use for North America due to the similar cultures, socio-economic status, and the smaller population that allows for easier and quicker testing. Therefore we can surmise the same numbers basically hold true for North America. With that in mind 10% of those dismissed for fraud can be potentially linked to organized crime. Look a little deeper on your next case. (Source

U.S. employers advertised more jobs in September than at any other point in the past three years, with 3.35 million job openings, a hopeful sign that job market is slowly improving. (Source Associated Press)

Adidas has revealed that its websites were the target of a "sophisticated, criminal cyber attack" last week. It insisted, however, that there is no evidence that any consumer data has been compromised. (Source

Wild AK-47 shoot out in Chicago retail store, The Connect, last week kills 4 in a robbery. The three suspects have been charged with first-degree murder. (Source

A sophisticated burglary crew operating in the Destin, FL market was apprehended with some high tech cellular jamming equipment shown here. If you have experienced a recent incident with a similar tactic, please contact Daniel Hafford ( at Coach immediately.  A few weeks ago the subjects cut all the phone lines in the center and then proceeded to "jam" the cell phone backup system virtually bypassing the alarm. Some good networking with the police has led to the arrest of 3 subjects and the recovery of some of the items. The jamming devices have not been seen previously by the retailer, police department or alarm vendor. Please note this is still an active investigation and the information is considered sensitive.  (Source LP Alert and thanks to Dave Merrick, VP of Marketing for Vector Security, Inc. for submitting this article for the D&D Daily)

Internal Fraud On The Rise, Kroll's Annual Global Fraud Report Reveals. Fraud remains predominantly an inside job, according to the Kroll Annual Global Fraud Report released today. This year’s study shows that 60 percent of frauds are committed by insiders, up from 55 percent last year. (Source

The Los Angeles Area Organized Retail Crimes Association (LAAORCA) will be having their 3rd Annual 1-Day ORC Conference on Thursday February 16, 2012, at the Los Angeles Convention Center. LAAORCA's first conference was held in February of 2010 with 650 attendees; this year LAAORCA had approximately 900 attend its second conference.  For this upcoming conference, LAAORCA is anticipating over 1,200 attendees and will be adding a golf tournament the day before the conference due to overwhelming success from last week’s Holiday Golf Classic and requests from conference attendees.  Anyone interested in becoming a sponsor or would like more information, please visit

This Friday we continue our column on the Senior Vice President level in retail Loss Prevention and who has gone above and beyond! If you know anyone who's gone above and beyond please feel free to send us an email for inclusion at

Reminder ...
Nationwide Test of the Emergency Alert System
will occur tomorrow, Wednesday, Nov 9, at 2 pm EST
via TV and radio stations
For more information, please visit and

Please remember – Don't stress, it's only a test



McMinnville, Oregon's Tactical Support Team raided an Amity area residence this week and arrested Adam Scroggins, 38, on charges of running a retail theft ring.  Police say the tactical team was used in the arrest due to "safety concerns because of the extensive criminal history of the key suspect and his associates." McMinnville detectives say they recovered stolen property worth about $5,000. They added that they also discovered numerous items of drug paraphrenalia and a small amount of illegal drugs found during the search. No other details were released. (Source

Costa Mesa, Calif., organized fencing operation busted where electronic devices were stolen and then sold to a middleman who then sold the items to people at the Orange Coast College Swap meet. According to the Newport Beach Police Department, the investigating agency, more than 100 cellphones, 20 laptops, 20 iPods and 20 navigation systems were recovered when investigators served a search warrant on Saturday at a house in the 1000 block of Valencia Street in Costa Mesa. (Source

Reporting ORC news increases awareness - educates the retailers - and hopefully creates jobs.
Share your ORC news and help the industry grow


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Axis Strengthens Thermal Network Camera Offering with Superior VGA Resolution and Enhanced Lens Options

AXIS Q1922/-E Thermal Network Cameras offer indoor and outdoor-ready night time surveillance options that can detect from more than a mile away

Axis Communications, the world leader in network video, today announced an improved range of thermal network cameras with the launch of AXIS Q1922 and AXIS Q1922-E. The latest additions to the AXIS Q19 Series, which was launched in January 2010 as the world’s first true thermal network camera series, feature VGA resolution and a wide selection of lens alternatives to ensure better image quality and extended detection ranges in complete darkness and challenging visual conditions.

The VGA resolution of the indoor AXIS Q1922 and outdoor-ready Q1922-E models provides more pixels on the detected person or object, which significantly increases reliability, improves surveillance efficiency and facilitates integration of intelligent video applications such as motion and cross-line detection. The new cameras are ideal for cost-efficient 24/7 area or perimeter surveillance for critical applications such as at airports, power plants, transportation hubs and harbors, and can be easily integrated into any IP-based surveillance system like those found at school and hospital campuses, warehouses and construction sites.

“The combination of thermal capabilities and IP video at an attractive price has made this technology – once only reserved for military-grade applications – appealing for a much wider range of installations and provides a higher level of safety and security to many more sites,” said Fredrik Nilsson, general manager, Axis Communications Inc. “As we continue to come out with enhanced thermal network camera models with varying lens options, our integrator partners and their customers have the ability to considerably enhance the detection quality and range of their 24/7 security solutions while more easily integrating third-party applications.”

Thermal IP cameras create images based on the natural heat that radiates from any object, vehicle or person. This gives these cameras the power to see through complete darkness and deliver images that allow operators to detect and act on suspicious activity. Thermal network cameras can also handle many difficult weather conditions better than conventional cameras, allowing operators to see through haze, dust and smoke.

AXIS Q1922 is designed for indoor surveillance, while AXIS Q1922-E is an IP66-rated, outdoor-ready camera. The four available lens alternatives, 640x480 VGA resolution and advanced image processor further improve effective area and perimeter surveillance. The four lens alternatives also sustain maximum flexibility in range and field of view, ranging from 320 – 1,970 yards, depending on the lens option.

The thermal network cameras also support key IP surveillance features such as H.264 and Motion JPEG compression, two-way audio, local storage and Power over Ethernet. Additionally, as intelligent video is a key component of any thermal network camera, AXIS Q1922/-E provides a tampering alarm, motion detection and support for AXIS Camera Application Platform.

The entire AXIS Q19 Thermal Camera Series is supported by the industry’s largest base of video management software through the Axis Application Development Partner program as well as AXIS Camera Station. AXIS Q19 Series also supports the ONVIF specification for interoperability of network video products.

AXIS Q1922/-E is expected to be available in January 2012 through Axis’ distribution channels. For photos of Axis products and more, please visit

Matt Flanagan Domenic Locapo
fama PR, Inc. Axis Communications Inc.
617-986-5002 978-614-2074

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Job Opening




Advertisement Senior Investigator -
Asset Protection
Wal-Mart Atlanta, GA Wal-Mart
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Kmart Greenville, NC Sears Holdings Corp
District, LP Manager Gap DC & Virginia District Gap
Loss Prevention Mgr Sears Anchorage, AK Sears Holdings Corp
Loss Prevention Mgr Kmart Kill Devil Hills, NC Sears Holdings Corp
Loss Prevention Mgr Sears Greeley, CO Sears Holdings Corp
Loss Prevention Mgr Sears Enfield, CT Sears Holdings Corp
Loss Prevention Mgr Sears Rockway, NJ Sears Holdings Corp
Store LP and Safety Mgr Lowes Woodbridge, VA Lowes
Loss Prevention Mgr Macy's San Antonio, TX Macy's
Security Mgr BJ's Jacksonville, FL BJ's
Security Mgr Doubletree Honolulu, HI Hilton

Marty Andrews, CFI, who has been with Vans for 4 years in a Regional LP Mgr role, has been promoted to Corporate Loss Prevention Mgr for Vans US/Mexico/Canada.

Kevin Soular has been named Regional LP Mgr for Vans.

Post Your New Job or Promotion! Click Here

How to Give Feedback to a Perfectionist Having a perfectionist on your team can be an asset. Perfectionists are driven to succeed, work hard to avoid mistakes, and are always striving to improve. Yet it can be a challenge to manage someone who needs everything to be perfect. (Obsessed)

Conducting Employment Interviews – Hiring How To Interviews are a critical part of the hiring process. But many managers don’t know how to conduct an interview well. Here’s some advice. (Seeing the person)

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Finding the right network into a company is critical if one expects to truly be able to compete in this job market. Going beyond the HR executives and finding the hiring managers and other decision makers and being able to communicate with them or have your network of colleagues communicate with them is important. Managing those communications is no easy task and ensuring that the information is handled correctly and expediently can be delicate.

Good Luck
Gus Downing

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