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November 4, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings


Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in November

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

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Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

National Retail Federation
Effective Crowd Management Guidelines

Women in LP Caucus
Mentor Program
Register Here

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL

Nationwide Test of the Emergency Alert

will occur on ...
Wednesday, Nov 9
at 2:00 PM EST

via TV and radio



The Full Spectrum of LP

April 22-25, 2012
Gaylord Texan Resort &
Convention Center
Dallas, TX


XXRichard C. Hollinger, PhD






The Senior Vice President of Loss Prevention or Asset Protection is the highest level in our industry
to obtain, short of the CSO (Chief Security Officer) designation that quite frankly is virtually non-existent in the retail industry.  The CSO level being more prevalent in the industrial, manufacturing and in the booming technology field.  Certainly, the Senior VP role has grown only slightly over the last two years and represents an organization's recognition of the contributions made by the executive, the function and the department.  With one of the main by products being the message it sends to the entire organization of supporting the Loss Prevention effort and clearly elevating the expectations of performance and results of the entire employee population – not the least of which is the Loss Prevention team supporting that Senior VP.  By increasing the level and including LP in the senior ranks, in effect, it increases the impact LP can and must make at every level in the function on a global level gains more political strength and tends to streamline decision processes which increases internal pressures and, thus, raises expectations.  So while it's a significant accomplishment for any executive and department, it's also a double-edged sword in that the team must also raise to the occasion and deliver the results.  It's an honor and a privilege to both obtain that level as an executive and to work in a Loss Prevention department where the senior LP executive has reached it.  But it also brings with it a responsibility and an obligation for every LP executive on that team.  Here's a list of retailers who have Senior Vice President's leading their LP efforts;

Kohl's - Randy Meadows
TJX - Bob McClea
Gap - Keith White
Burlington Coat - Jim Connolly
Sports Authority - Steve McClain
Finish Line - Mike Smith
National Stores - Tom Arigi
Transworld Entertainment - Dale May

Protection in Atlanta Georgia is an opportunity to join the largest ORC and financial crimes investigative team in North America.  Led by Mark McClain, their Director, Asset Protection Investigations, their success this year has been record breaking and its all been based on the high quality of the team and the priority they place on talent development.

There appears to be a significant increase in the number of LP executives with college degrees and those attempting to complete their undergraduate work.  While the number of retailers requiring degrees has increased virtually all of them now post it as "preferred" on their job postings.  This pressure appears to be having an impact with University of Phoenix being the prevalent University for online LP students.  However Northern Michigan University's Loss Prevention program should be considered by anyone looking to finish their degree.  Bob Hanson, NMU professor and leader of the program, has been very involved and engaged in the industry and the National Retail Federation's Loss Prevention conferences over the years.  To contact Bob and find out more email him at

The Nation Retail Federation has launched the "Extreme Home (page) Makeover" of their LPinformation website.  Check out the new and improved, which offers interactive forum, latest news on retail and loss prevention, access to timely resources and much more. The website is operating on a new platform so everyone will need to register and authenticate (using your company assigned email address) to get started.

Gap opens in Poland, Abercrombie & Fitch opening in Spain, J Crew opens in Canada and the UK, Japan's Uniglo is opening hundreds in the U.S. all ,the major world brands are moving at break neck speed to capture the international market.  The boundaries are disappearing and LP is growing internationally with it. 

eBay's hacker Vlad Duiculescu, known online as "Vladuz," who led a hacking campaign against eBay from 05' to 07' and cost them $7 million lost the appeal to get his three-year suspended prison sentence reduced on Tuesday. The court also dismissed the appeal lodged by prosecutors regarding the hacker's acquittal on organized crime charges.  He spent 2 years in jail waiting for the trial and then was given a three-year prison term, suspended for eight years. The suspension means that if he is found guilty of another offense in the next eight years, his three-year suspended prison term will be activated. However, he was acquitted of the organized crime charge due to insufficient evidence.  The case will continue for years as the two other hackers who worked with him also received suspended prison sentences of one and a half years each. They also were ordered to pay eBay a total of $52,000 in damages.  (Source

Holiday shopping with personal devices at work could pose security risk.  Workers are planning to do more online holiday shopping this year while on the job, with many using their own personal smartphones and tablets, a new survey shows.  The average American will spend 32 hours shopping online this holiday season, with 11 of those hours on a personally-owned smartphone or tablet that is also used for work tasks.  Because the device connects to corporate networks and accesses data at times, its use for personal online transactions can post a significant hacker risk to companies unless precautions are taken.  Connected devices can pose security risks to corporations, and employees need to be educated to lessen potential risks.  (Source

Apple is backed up by a UK Employment Tribunal for firing an employee for badmouthing the company on Facebook even when the posts had been tagged private.  Apple made it clear throughout the induction process that commentary on Apple products, or critical remarks about the brand, were strictly prohibited and the Tribunal supported Apple.  (Source

Home Depot security guard wins lawsuit against International Motor Freight delivery man who slammed his cab's door on her arm in retaliation after she reported him for refusing to complete required paperwork following his delivery.  The injured arm required surgery and resulted in lost wages which the jury awarded her $250,000.   (Source

Wal-Mart parking lot surveillance video leads police to apprehend Honduran national carjacker who killed a 45-year-old woman who was walking towards her car in a Buffalo Wal-Mart store parking lot.   (Source

A&P reaches an agreement to emerge from bankruptcy early next yearWith 336 stores in seven states in the Northeast and Mid-Atlantic, A&P has been in bankruptcy since December of last year and now they have a $490 million investment to bring them out.  (Source

October Same Store Sales

The Buckle up 8.7%
Zumiez up 3.3%
Walgreens up 2.6%
Stage Stores up 0.8%
Stein Mart up 0.1%
Wet Seal down 9.7%


eBay Technology Resources Support Stolen Goods Investigation

eBay Global Asset Protection team supported the efforts of investigating law enforcement agencies into stolen golf club ring results in the arrest of professional golfer. Investigators were able to leverage eBay state of the art technology, Law Enforcement Portal (LEP), to quickly extract the details that ultimately pushed the investigation forward. The professional golfer appeared in court accused of stealing more than £12K (approx $18K USD) worth of golf equipment and selling it on eBay. He is charged with six counts of thefts and the case continues in the local courts. 
Click here for full article

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)

D&D Daily Canadian Push

Jen Drake, Director of Resource Protection, West 49 Inc. On –

Environmental Programs                     

The finance department and anyone responsible for your company's social responsibility or sustainability programs should be aware of environmental programs which are mandatory in the Provinces of Ontario, Quebec and Manitoba. Stewardship Ontario, Stewardship Manitoba and EcoEntreprise Quebec require annual submissions which specify how much paper/plastic/glass your company has contributed to the public Blue Box Program. Anything your company puts into the hands of consumers, which ends up in their recycle bin at home, is what you’ll be reporting on & paying fees towards each year. This includes shopping bags, POS receipts, merchandise tickets and hangtags, marketing flyers or catalogues, gift boxes and tissue paper, seriously, the list goes on.

RCMP and Canadian Border officials seize $25 million in counterfeit goods in 14 different raids with more to come.  "Retailers think it's a fantastic day and we commend the RCMP because $25 million worth of counterfeit goods off the market...means retailers can sell legitimate goods, which has a huge impact on the Canadian economy," Anne Kothawala of the Retail Council of Canada.   “The message I would like to get out to consumers and the public [is] beware of counterfeit goods. They are always manufactured with no regard for health and safety." said Todd Gilmore of the RCMP.  (Source

The real winner in the Canadian Push will be the Canadian consumer as Target raises the bar for competitors, according to one real estate executive who participated yesterday on a panel of experts at a Retail Advertising and Marketing Canada luncheon in Toronto.  With Target opening 135 stores by 2013 and with an average Target store doing $35 million, $7 million of which is in apparel, most of those sales are going to come out of other retailers' pockets.  While the Canadian economy is in relatively good shape, there's very little retail sales growth. Most of Target’s sales are going to come at the expense of other retailers, the luncheon heard.  "We saw it 17 years ago when Wal-Mart rolled into Canada. The weaker ones got hurt very badly," Ross said.  On the other hand, Target is such a popular chain it's likely to increase traffic to any mall that has one of its stores, said John Massey, vice-president national leasing Cadillac Fairview, another Target landlord.  "We think there’s going to be a net gain," Massey said.  Regardless, "it's going to force Canada's retailers to be better at what they do."  (Source

According to our sources, Target plans on leading the Asset Protection effort from their corporate offices
and may not be naming a function head for some time. 

Canada's Senate is studying the price differences between the States and Canadian prices
with the Bank of Canada estimating the price gap between the two countries at 11% in September 2011, compared to 18% in April 2011.  Pricing is complicated, with many factors playing a role including: Taxes. Higher sales and larger markets in the U.S. Labor costs.  Productivity gaps.  And transportation costs, which in Canada include both gas taxes and a vast area to cover.  (Source

While Lowe's is closing some stores in the U.S., they have plans to hit 100 in Canada.  The U.S. retail giant, which is the second largest home improvement retailer behind U.S.-based The Home Depot, opened its first Canadian store in 2007 and now operates 29 outlets across the country.  "In the States, it's been pretty horrible with the housing situation. Canada doesn't face that, so Canada is relatively attractive."  The expansion bodes well for consumers, who will have more choice. But it will be tougher for smaller local stores.  (Source

The real estate crunch is so great that some retailers are now behaving like vultures, eyeing struggling competitors with the hopes of securing their spaces if they fail.  We need space on the market and unfortunately retailers who can no longer compete and who are no longer successful, have become an attractive opportunity for aggressively expanding retailers.  (Source

Quebec forces the restaurant industry to install expensive software called "black box" sales-recording modules (SRMs) that prevents the use of "zappers" – software that enables users to illegally skim cash at the point of sale, reducing the sales figures that appear on official records.  The new SRM receipts include bar codes that can be scanned by a Revenue Quebec inspector.  That industry is infamous for owners pocketing cash and not reporting it for tax reasons.  Looks like Quebec just stopped it.  (Source

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Philly area ORC ring of price switchers busted by Montgomery and Lehigh county officials. Law Enforcement officils Thursday reported busting up a retail-fraud scheme in which thieves resold online merchandise they had bought at knockdown prices from Target. The knockdown, officials said Thursday, was done by the thieves themselves. In 46 cases from February to July, they affixed fake UPC labels they had created to pricey items on Target's shelves. Bose speakers, normally selling for $249.99, they bought for $29.99; a Dyson vacuum cleaner that retailed for $549 cost them only $109, said Montgomery County District Attorney Risa Vetri Ferman. The thieves then sold the items, on a fraudulent e-Bay store they had created, for slightly less than the original price, and pocketed the difference, she said. In all, the organized theft ring defrauded more than $20,000 from Target stores in Southeastern Pennsylvania, Ferman said. Resale of the goods generated $172,000. The ring started operating in 2008. These people weren't living the high life," Ferman said in a news briefing Thursday. "They were just using the money to live. It became their job." As of Thursday, someone else will have to bring home the bacon. Ringleader Damian Gasdaska, of Phillipsburg, N.J., and Eugene Romano, of Center Valley, Pa., both in their mid-30s, were in police custody. They are charged with organized retail theft, corrupt organizations, dealing in proceeds from illegal activities, and conspiracy. Another accomplice who appears on Target videotape is being sought by police. (Source

Reno ORC ring Id'ed and police found the main suspect believed to be behind a rash of brazen burglaries at local retail stores resulting in thousands of dollars worth of stolen merchandise. Authorities say 35-year-old Lawrence Viena was found in an abandoned apartment in Northeast Reno. He was booked into the Washoe County Jail after he declined to speak to detectives and instead asked for a lawyer. According to RPD Viena entered several stores, filled a cart or basket full of electronics and other items and then would run out the front door to an awaiting vehicle. The items are then pawned or sold on the Internet. Viena was booked on 6 counts of burglary, 4 counts of grand larceny, and 1 count of robbery. His bail is set at $45,000. Police are still looking for his accomplices, two women in their 30's. The detective division is asking that if you have any information about this case, or the stolen items, that you contact the Property Crimes Division at 334-2133 or Secret Witness at 322-4900. (Source

Reporting ORC news increases awareness - educates the retailers - and hopefully creates jobs.
Share your ORC news and help the industry grow


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Vector Security Appoints ...

Art Miller as Corporate Vice President of Marketing

Vector Security, Inc. announces that Art Miller has joined the company as Vice President of Marketing. He will be responsible for corporate-wide marketing to further build upon the established brand and heritage of this leading electronic security company. Miller will report to Pam Petrow, President and CEO.

"Art brings over 25 years of strategic marketing and marketing communications experience to Vector Security,” said Petrow. “He has strong expertise in developing and implementing marketing programs focused on new business development and improved customer communications for residential and business customers from small business to national accounts. He will be a valuable contributor to our team as we further grow the Vector Security brand and focus on the overall experience customers have with our company."

Miller joins Vector Security from Direct Energy, where he headed marketing for their business-to-business division as Director of Marketing for US and Canadian operations. His results-oriented approach to marketing spans a broad spectrum of disciplines including market research and segmentation, product marketing, new product development, channel marketing, and customer engagement lifecycles.

"I am proud to join a company with such a strong industry reputation and dedication to its employees and customers. I look forward to bringing my customer-focused marketing approach to Vector Security and to further build strategic and brand value for the company."


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Job Opening




Advertisement Senior Investigator -
Asset Protection
Wal-Mart Atlanta, GA Wal-Mart
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Store LP and Safety Mgr Lowes Charlotte, NC Lowes
Store LP and Safety Mgr Lowes Elk Grove, CA Lowes
Store LP and Safety Mgr Lowes Dallas, TX Lowes
Area Loss Prevention Mgr ULTA Beauty Dallas, TX ULTA Beauty
Loss Prevention Mgr Sears Phoenix, AZ Sears Holdings Corp
Area Loss Prevention Mgr Ross Stores Southern CA Ross Stores
Security Loss Prevention Mgr Tarbell Mgt Group Hogansburg, NY Tarbell Mgt Group
Senior Mgr, Loss Prevention Apple Shanghai, China Apple
LP Supply Chain Mgr JCPenney Lathrop, CA JCPenney
Regional Loss Prevention Mgr Kmart Greenbelt, MD Sears Holdings Corp
District Loss Prevention Mgr Kmart Jacksonville, FL Sears Holdings Corp
Senior Safety Manager Professional Outlook Washington EHS Careers
EHS Manager Downs Associates Dallas, TX EHS Careers
Asset Protection Mgr Advance Auto Parts Jacksonville, FL Advance Auto Parts

Ryan Bauss was promoted to Corporate Asset Protection Operations Manager at Harris Teeter.

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What Successful People Do Differently An interview with Heidi Grant Halvorson, motivational psychologist and author of Nine Things Successful People Do Differently. Success the ability to set goals and achieve them.

Share Your Thoughts

Interacting in large networking groups can be very challenging even for the most seasoned of executives.  The speed, the number of people, and the amount of information shared can be overwhelming.  However, the one basic principal you can rely on is keep it simple, one person at a time and focus on that person both mentally and visually.  Slow it down in your head and make sure you communicate clearly and sincerely regardless of the background you have with anyone or any group.  Because at the end of the day you're all part of the same industry, the same community, and everyone has the same objective; to help develop and represent the industry as professionals.

Good Luck

Gus Downing

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