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November 1, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings


Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in November

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

National Retail Federation
Effective Crowd Management Guidelines

Women in LP Caucus
Mentor Program
Register Here



Richard C. Hollinger, PhD

Amanda Adams, MA
Graduate Research Associate



Watch for our article the day after each event!


November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL

Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


Apple stores will allow customers to buy and pay for an item through an app and simply "take the product off of the shelf, and go along on your merry way. Employees, of course, will be on-hand to confirm the purchase, by looking at your confirmation email. Will you still need to flag down an employee, or will they be keeping watch at the door? That part isn't clear, but they will obviously need some kind of oversight to avoid shoplifting.  Here comes the Best Buy door guard.  (Source

On a single day in July, 18,000 fakes and clones resembling the iPad and Android devices were available for sale on 23 e-commerce sites.  With 5,000 sellers, many from China, these copycats and suspected counterfeits are flooding the market faster than any other product ever.  Counterfeiters are increasingly focusing on mobile technology after years of copying pharmaceuticals, handbags, software and other products.  Averaging 69% cheaper than the real thing.  This holiday buying cheaper may mean you get one that doesn't have the real software inside it and your warranty may be as good as the site you bought it from.  (Source

Police in central China's Henan province say they have arrested 114 people and raided 177 fake drug production and sales sites in a crackdown on a counterfeit drug ring and seized $30 million in fake medications.  (Source

Overall, e-retail sales up 13.6% during the Q3 compared with the same quarter a year ago.  How is this growth impacting brick and mortar comp store sales? There aren't more consumers just appearing out of nowhere.  But yet the pressure remains to increase comp store sales in every retailer.  (Source  

During the 2011 holiday season, around 20% of e-mail messages will be read on a mobile device.  And 88% of the 100 top U.S. online retailers include links to their communities on Facebook, Twitter and other social networks in every promotional e-mail they send, and the volume of emails sent by online retailers will grow beyond the 47% increase last year and the consumer is opening them looking for deals.  (Source

3VR, the video intelligence company, today announced that the CrimeDex is expanding to cover six-continents,  CrimeDex the online collaborative network of more than 3,000 fraud, loss prevention and law enforcement professionals has partnered with the International Association of Financial Crimes Investigators (IAFCI), a network of financial crime fighting professionals with approximately 4,500 members on six continents, to allow financial crime investigators across the globe to combat crime internationally.  CrimeDex is a criminal investigation collaboration network that allows law enforcement and business communities to share business-related crime information. Alerts are created and sent to the CrimeDex network to identify criminals wanted for a variety of crimes from check fraud to shoplifting to more serious violent offenses. All data within CrimeDex is user-shared and authorized and owned by the person or company that inputs the data.  (Source

Wal-Mart at select locations in some markets is ditching its around-the-clock, 24-hour schedule, closing some stores from midnight to 6 a.m.  (Source

Three leaders of the United Food and Commercial Workers Local 348 arrested last week for racketeering, extortion, money laundering, and witness tampering.  The largest UFCW chapter in New York based in Brooklyn with 12,000 members, the three leaders stole more than $2.4 million from the union and its employers between 1995 and 2011.  This is the union that gave both A&P and C&S Wholesalers a rough go of it over the last two years. (Source

Dollar General hits Las Vegas and opens 5 stores.  Here comes their western push.  (Source

Two men were arrested who stole three skids $1.1M 2,700 smartphones  (Blackberry 9810's) from a warehouse in Mississauga, Ontario, Canada.  (Source

Big name targets are easy prey for hackers who took part in a social engineering, capture-the-flag event at Defcon 19 security conference.  The names include such retailers as Target, Apple, McDonalds, Verizon, and Wal-Mart with even companies like Oracle and Symantec getting hacked.   Hackers only saw a small amount of resistance and virtually no company shut the participants down in their efforts to collect sensitive information that could potentially be used against them in a future attack.  Hackers conducted online research on targets and contacted them using "pretext" scenarios; pretending to be customers, employees or sales representatives from other organizations.  The companies that callers had the most difficulty extracting data from were retail-based companies, he said. Companies like AT&T Stores, Walmart, and those which dealt with customers in retail settings were more cautious and reluctant to answer questions and inquires.  (Source

Macy's flagship Herald Square store, the biggest in the world, will undergo a four year, $400 million expansion and remodeling (Source

Safeway's two chicken sandwich bust of a pregnant mom and husband that lands the mom's 2-year-old in state custody draws scrutiny and nationwide outrage.  Claiming she forgot to pay for her snack they ate while shopping, they were led upstairs, where the couple expected to get a lecture, pay for the sandwiches, and be allowed on their way.  But store managers wouldn't allow them to pay for the sandwiches, she said.  "I asked to talk to a manager and he said it was against their policy to pay for items that left the store," she said. "The security guard said we were being charged with shoplifting."  Four hours later, a police officer arrived and read them their rights. A woman from the state Child Welfare Services arrived to take Zofia away.  The pregnant mother said she tried to keep her composure until Zofia, who turns 3 in December, left the store. "I didn't want Zofia to be scared because she's never spent a night away from us. She didn't have her stuffed animal. She didn't have her toothbrush."  But as soon as her daughter left, "I got completely hysterical. I went to the bathroom and I threw up," she recalled.  A police spokeswoman said it was procedure to call Child Welfare Services if a child is present when both parents are arrested. The store's management did not know the girl would be taken away, Houghton said.  The national supermarket chain said it was looking into the incident.  It was never our intent to separate a mother from her child. That was a very unfortunate consequence to this situation," said Susan Houghton, a spokeswoman for the California-based supermarket chain. "We understand the outrage. We are concerned about how this was handled."  (Source Associated Press)

A North Bergen, New Jersey man was sentenced in federal court Tuesday to 41 months in prison for being the mastermind behind a nearly $1 million cargo theft ring.  To catch him in the act, law enforcement officials stationed a man as manager of a warehouse in Sayreville. When the suspect arrived, four of his vehicles contained merchandise totaling nearly $1 million, authorities said.  The items ranged from food and bed linen to clothes bound for Burlington Coat Factory and items meant to be shipped to Home Goods stores.  The trailers were stolen out of New Jersey and Pennsylvania.  In a separate case, the suspect is facing charges of conspiracy to receive and sell stolen goods and money laundering, according to authorities. The charges stem from the alleged sale of baby formula stolen from stores in several southern states as well.  (Source

ORC mom and son duo hitting 13+ times at Target stores in Massachusetts and Rhode Island and selling their loot to retail stores that buy used merchandise.  (Source

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Job Opening




District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




LP Supply Chain Mgr JCPenney Lenexa, KS JCPenney
Loss Prevention Mgr Sears Denver, CO Sears Holdings Corp
Store LP and Safety Mgr Lowes Goose Creek, SC Lowes
Store LP and Safety Mgr Lowes Southaven, MS Lowes
Store LP and Safety Mgr Lowes Logan, WV Lowes
District Loss Prevention Mgr Big Lots North Austin, TX Big Lots
Market Asset Protection Mgr Wal-mart Forest Park, IL Wal-mart
District Shrink Prevention Mgr Save-a-lot New Orleans, LA Save-a-lot

Johnny Custer has been promoted to Director of Field Operations & Data Analysis for Merchant Analytic Solutions. 
Tom Ellis has been named Manager, Loss Prevention-Central Region for Carter's/OshKosh B'gosh.  

Post Your New Job or Promotion! Click Here

Becoming a manager is not about becoming a boss. Its about becoming a hostage. The common mistakes new managers make. (The Pitfalls)

Effective Management Remains An Art Steeped in Good Relationships Convincing employees that while failure is permissible, success is expected.
(Taking Risks)
How to Keep Your Most Talented People "Making a living is no longer enough, work also has to make a life." (Your Mission)

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Getting involved in a process is an obligation and taking it seriously is absolutely critical to your success regardless of what the process involves.  Whether it's looking at a job or sitting on a company committee.  Once you've committed, your reputation, your image, your future is at stake.  Minimizing it won't decrease the impact nor will it reduce the expectations of others.  Because when you become part of a process, other people are either looking at you or they're counting on you to be your best or give your best.  So once you've committed, follow through and deliver your best.

Don't give up
Gus Downing

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