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October 31, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings


Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in November

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

National Retail Federation
2011 ORC Survey

Effective Crowd Management Guidelines

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 


Richard C. Hollinger, PhD

Amanda Adams, MA
Graduate Research Associate



Watch for our article the day after each event!

November 9

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL


Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA



Doug McKendry
has been named Senior Manager, Loss Prevention for The Disney Store.  Doug comes from TJX Companies where he held progressively responsible Loss Prevention positions and also brings to Disney his experience with The Home Depot's Loss Prevention Department.  Congratulations, Doug!


Retail still leads the way for women in the Loss Prevention/security/law enforcement industry with this year's National Retail Security Survey showing women in 20.9% of the jobs when compared to public law enforcement at 12.2% and IT security further down at 8%. Certainly, the retail population is increasing when compared to the 2008 survey which showed 18.8%. (Source NRSS – Department of Labor)

The IT security workforce has grown 27% in 6 months and stands at 47,000 in the third quarter which makes it larger than the retail LP industry and growing rapidly. (Source

New OSHA proposed regulation requires employers to report to OSHA within eight hours all work-related fatalities and all work-related in-patient hospitalizations, and within 24 hours all work-related amputations.   Numerous trade groups including the Retail Industry Leaders Association, the National Grain and Feed Association and Printing Industries of America expressed concerns about the reporting requirements in comments to OSHA. The retail association called the requirements "ambiguous and unrealistic." Current law only requires employers to report workplace fatalities within eight hours and in-patient hospitalizations involving three or more employees at a time.  The rule would have an annual economic cost of approximately $8.5 million, according to agency estimates.  Employers across industries that are required to keep records will face a total of almost $13.1 million more in costs, with the additional reporting of hospitalizations and amputations costing $2.1 million. (Source

Domino's sued for $15M wrongful death and negligence suit for 2010 robbery and murder of 58-year-old delivery man who was lured to a vacant home then robbed and stabbed to death. The attorney alleges that Domino's failed to post delivery driver security instructions and should have known that accepting a customer's request to send a driver to the back of a home created a higher risk of criminal assault. Are your drivers' security procedures posted and included in their new-hire training programs? (Source

With "typical organizations" losing 5% to fraud, it translates to a global loss of $2.9 trillion each year.  One sociologist and criminologist discovered three factors present in the social psychology of embezzlers:  "They usually have some financial problem that they feel ashamed of and must keep secret. An opportunity to steal presents itself and they rationalize the theft in some way that still allows a favorable self image."  (Source

Wal-Mart 2.0 – The landmark Wal-Mart sex discrimination suit is filed in California and in Texas last week in two separate cases.  After the U.S. Supreme Court ruled against the "class action" status of consolidating the claims only last summer, now the attorneys are taking it to individual states.   This one in Dallas federal court is on behalf of "present and former female Wal-Mart retail store employees who have been subjected to gender discrimination as a result of specific policies and practices in Wal-Mart's regions located in whole or in part in Texas." Per the suit, Wal-Mart has 451 locations in the state, including Sam's, and employs upwards of 140,000.  One of the lead attorneys said:  "The case we are starting today is the first of many." He called it "Wal-Mart 2.0."  (Source

Looks like the trend for retailers is opening at midnight on Thanksgiving with Macy's and Target announcing it so far. hit with a flurry of intellectual property and related technology lawsuits in the Q3.  The company is now battling 18 separate intellectual property lawsuits, including eight filed in September.  The latest roundup of lawsuits adds to the other 10 patent infringement complaints already lodged against Amazon.  As this is unusual, the reason likely has to do with the passage of the American Invents Act, an overhaul of the patent system that went into effect Sept. 16th.  (Source

Mexican drug cartel allegedly kidnaps a member of the Anonymous hackers group and Anonymous threatens to expose the identity of its members and supporters by Nov. 5th in retaliation, and hacked the website of a former state official, alleging that he has associations with the dreaded Zetas cartel. 

But there are fissures showing among the leaders as fear of handling the drug cartel builds up, with some expressing concern that new, inexperienced members could get quickly exposed and compromised.  A video in Spanish posted on YouTube on Oct. 6 by a person calling himself "MrAnonymousguyfawkes," threatened that Anonymous will publish the names, photos, and addresses of police officials, journalists, and taxi drivers that collaborate with the drug cartel, hoping the government will arrest them.  (Source

The new U.S. House bipatisan anti-piracy bill called Stop Online Piracy Act (SOPA) is coming under fire from a number of groups.  SOPA (PDF), which is modeled partly after the Senate's PROTECT IP act, will allow copyright holders to obtain court orders to block sites that allegedly infringe on their property. Targeted sites would include sites operated for the sole purpose of infringement (or that "have only limited purpose or use other than" infringement), as well as any site that "engages in, enables, or facilitates" infringement.  The groups against it say SOPA would essentially allow copyright holders to force service providers to "disappear" certain websites, which endangers both Internet security and sends a "troubling message to the world: it's okay to interfere with the Internet, even effectively blacklisting entire domains, as long as you do it in the name of IP enforcement."  (Source

Mobile site adoption is up 210% this year with 37% of retailers now having a mobile site according to the third annual Mobile Audit released by Acquity Group.  The report also showed that 1 in 4 retailers have at least one mobile app., with nearly 25% developing one for the the iPhone, followed by 10% for the Android.  The number of retailers offering mobile apps grew 278% over the past year, rising from 7% in 2010 to slightly more than 26% in 2011.  Mobile is here and it's growing.  (Source

Two Managers of a Domino's Pizza burn down competitor Papa John's in north-central Florida.  (Source

ICE bust two women selling counterfeit designer goods from a storefront and kiosk at Cheektowaga’s Super Flea and Farmers’ Market.  They face maximum prison terms of 10 years and $2 million fines if convicted.  (Source

A thief who tore the pinky finger off a Cherry Creek mall shopper while stealing an iPad was sentenced today to 25 years in prison.  (

California Assemblywoman who is also the wife of Alameda Superior Court Judge was arrested for felony theft at Neiman Marcus.  Mary Hayashi claimed it was all a misunderstanding, and hopes that the charges will be dropped or reduced; she was arrested with $2450 in merchandise. Hayashi claims to have been distracted by a cell phone call and walked out of the store with the items.  Hayashi has no plans to resign from office. (Source


National Test Emergency Alert System – 9 Nov 11

Private Sector Friends,

As part of our larger efforts to strengthen our nation's preparedness and resiliency, the Federal Communications Commission (FCC) and the U.S. Department of Homeland Security's Federal Emergency Management Agency (FEMA) will conduct the first nation-wide test of the Emergency Alert System on
November 9th, at 2 p.m. eastern standard time. Testing the Emergency Alert System plays a key role in evaluating and improving the systems we need in place to ensure our nation is prepared for all hazards and that people within its borders are able to receive critical and vital information through the system, should it ever be needed. It's important to keep in mind that this is not a pass or fail test of the Emergency Alert System, but an opportunity to improve the system on a national level. Below my signature block, we have provided a template for both a press release and/or a newsletter that you can use in your organizations to help inform. All the specifics and FAQ’s are spelled out on the FCC Web Site. If you have additional FEMA-Private-Sector-Specific questions, please contact Ebony Turner at or 202-212-1797.

Dan Stoneking
FEMA Private Sector

As part of their ongoing efforts to keep our country and communities safe during emergencies, the Federal Communications Commission and Federal Emergency Management Agency will conduct the first nationwide test of the Emergency Alert System (EAS). The EAS test plays a key role in ensuring the nation is prepared for all hazards, and that the U.S. public can receive critical and vital information, should it ever be needed. The first nationwide test will be conducted Wednesday, November 9 at 2 p.m. EDT. This test may last up to three and a half minutes, and will be transmitted via television and radio stations within the U.S., including Alaska, Hawaii, the territories of Puerto Rico, the U.S. Virgin Islands, and American Samoa. Similar to local emergency alert system tests, an audio message will interrupt television and radio programming indicating: "This is a test." When the test is over, regular programming will resume. For more information about the nationwide Emergency Alert System test, please visit and On November 9 at 2 p.m. EDT, please remember: Don't stress; it's only a test.

o FEMA Press Release –

o FEMA Blog –

o FCC Website –




eBay Supports Employee Theft Investigation Leads to Arrests

eBay Global Asset Protection investigators supported an investigation by county sheriffs leading to the arrest of two men suspected of stealing auto parts from their employer and then attempting to sell them on-line. The scope of the alleged embezzlement and thefts is not known, but the County Sheriff said more charges are anticipated after an audit by the business is completed. The investigation began after it was reported that one of the suspects had stolen several Harley-Davidson parts and given them to a family member, who was selling the items online. A detective found the parts in question on-line, along with more than 1,000 other motorcycle parts & accessories, the release says. Click here for full article

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)



Kroger gets convictions in $500,000 Big K cola four-year scam operating out of their Sharonville warehouse. A warehouse employee returning to work to retrieve a forgotten wallet helped uncover a four-year scam that cost Kroger $500,000 in Big K cola and led to two men going to prison. That employee returned to the Sharonville warehouse and when he saw Charles Lillard loading trucks with cans of the soda, he contacted police. Lillard, who has been to prison four times, was caught and helped lead police to Robert Writesel, owner of a recycling center. Writesel said the scam started years ago when workers at the warehouse left on the dock damaged or spoiled cans of the pop to be given away. But Lillard, who has eight felony and 20 misdemeanor convictions in three states, soon connived with Writesel to report some of the soda as damaged or missing and then sold it to Writesel who would sell it to smaller stores and other businesses. Kroger investigator Dan Dansak told Hamilton County Common Pleas Court Judge Andrew "Skip" West at Wednesday's hearing that Writesel and his workers sold that soda for less than it costs Kroger to make it. Dansak added the $500,000 estimated loss to Kroger was "a minimum," but the damage was far beyond financial for his employer. "We cannot vouch for the integrity and safety of that product," Dansak said. "Our reputation is on the line. That product has our name on it." Writesel would pay Lillard cash or drugs for the soda and, Dansak said, once was so brazen that he used four 26-feet moving trucks to transport the stolen soda from the warehouse. "It wasn't a couple of cases of soda from the dock," Dansak said, asking the two men be sent to prison. Lillard, 53, was sent to prison for four years. Writesel, 47, received a 2½-year prison sentence. Three others involved in the case – George Davis, 24; Todd Stewart, 25; and Kelvin Henry, 37 – previously were convicted and received probation.  (Source

Pennsylvania Target shoplifter is suspected of thefts from 24 stores in PA and New Jersey.  The investigation is ongoing.  (Source

Major ORC Ring of 9 women identified in multi city theft ring in Charlotte, NC hitting Wal-Mart stores.  Locust and Rock Hills police have indictments but need more help identifying more of these suspects.  704-334-1600  (Source




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Job Opening




District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr American Girl Chicago, IL Mattel
VP of Loss Prevention Just Retail Service, Inc. New York, NY Monster
Div Mgr of Environmental
afety and Health
FDRsafety LLC Cleveland, OH EHS Careers
Territory Loss Prevention Mgr Nike, Inc Orlando, FL Nike, Inc
Territory Loss Prevention Mgr Nike, Inc Los Angeles, CA Nike, Inc
Loss Prevention Mgr Kmart Fort Walton Beach, FL Sears Holdings Corp
Store LP and Safety Mgr Lowes Lewisville, TX Lowes
District Loss Prevention Mgr Sport Chalet Scottsdale, AZ Sport Chalet
District Loss Prevention Mgr Sport Chalet Los Angeles, CA Sport Chalet
Store LP and Safety Mgr Lowes Kansas City, MO Lowes
Store LP and Safety Mgr Lowes Ithaca, NY Lowes
EHS Director Southern Wine & Spirits Miramar, FL EHS Careers


Doug McKendry has been named Senior Manager, Loss Prevention for The Disney Store.
Ed Turner was promoted to Area Loss Prevention Manager for Staples, Inc.

Post Your New Job or Promotion! Click Here


How to Develop Future Leaders. It's a key task for managers: developing the company's next generation of leaders.  It's usually less expensive to retain and develop homegrown talent than to hire it from the outside. Experts recommend creating in-house leadership development programs that single out so-called high-potential employees and put them through multi-year programs, including mentorships, management classes, stretch assignments and coaching.  (Leading Tomorrow)



How to Increase Workplace DiversityDoes your workforce resemble the communities that you operate in? Do they match the demographic that you serve or want to serve? If not, develop a hiring strategy to increase workforce diversity.  (Make an effort)

Boo! Peek Behind Your Coworkers' Halloween Masks. There's nothing scarier than an office Halloween party when your coworkers have a little too much to drink. After all, they might reveal their true identities.  (True Identity)

Share Your Thoughts


It seems like we're always saying "get back to the basics" and "keep it simple" almost on a daily basis.  We say it so much, most of us don't even hear it and certainly don't appreciate its absolute truth that it speaks to.  In our self-motivating attempts to be great at what we do, oftentimes we run faster and try to do more and lose sight of one basic rule.  Success begins with the basics.  And it's only when we feel like we've evolved beyond them that we find we've only outsmarted ourselves and at that point we've all got to start over and just get back to the basics.

From an executive who just got back to them,
Gus Downing

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