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October 28, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings

Regional LP Mgr Ann Taylor West Coast Ann Inc.

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

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Thought Challenge

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Let us know.




Richard C. Hollinger, PhD

Amanda Adams, MA
Graduate Research Associate


National Retail Federation
2011 ORC Survey

Effective Crowd Management Guidelines

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

November 9

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL

Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


Shopping mall vacancies hits 11-year high in the third quarter in a row of vacancy increases and some say it will continue to rise.  "Occupancy is declining at low quality malls. Retailers are taking a hard look at their space needs and are realizing that they don't need 'x' stores in a given market and can generate the same sales levels with two fewer stores. The recent Gap store closure announcement highlights this trend.  The middle of the retail market is really struggling. High-end luxury retailers aren't really having a lot of issues. The affluent aren't really suffering.  (Source

Wal-Mart's China CEO resigns a few days after China allowed Wal-Mart to reopen 13 stores they had forced them to close for fraudulently selling ordinary pork as organic pork, arrested 37 employees, and fined them CNY 2.96 million with some saying the CEO's resignation was directly tied to this fraud scandal.  These stores were shut for 15 days and 37 people were arrested.  Since its entry into Chongqing, Wal-Mart has been punished 21 times and this is the ninth time since the beginning of 2011.  Entering China in 1996 as of October 1, 2011, it had been operating 353 stores in 130 cities in China, creating nearly 100,000 jobs for the local markets.  (Source

Wal-Mart's latest run-in with the Chinese government is fanning fears that China is rolling up the welcome mat for foreign companies.  "If I were a foreign company, I'd be pretty scared right now," says Corbett Wall, a retail expert who heads +CW Associates, a Shanghai consulting firm. "I absolutely think that (what happened to Wal-Mart) has to do with tensions building up between China and foreign companies."  Other foreign companies have also been fined by the Chinese government.   By cracking down on Wal-Mart, the Chinese government is also "setting an example," says Yujun Qiu, a retail analyst at Planet Retail. It signals that "this could be a very sensitive period of time (for foreign companies), and they should be careful."  One way or the other, the Chinese government is determined to raise the status of its homegrown brands, even at the expense of foreign companies, analysts say.  "The government is frustrated there aren't more global Chinese brands, so they're trying to help local brands," says Duncan Clark, Chairman of BDA China, a Beijing consulting firm.  China is a high-stakes game, but you can't afford not to be in the market," Clark says. "If you win China, you could win the world. If you lose China, it could be hard to win the world because of the country's massive population."  (Source

Looks like the Canadian Push is also happening in the UK with U.S. and other countries retailers "crashing down on the beaches of the UK."  US-based retailers have long seen the UK as fertile ground for growing their business overseas, thanks to language, culture and employment law similarities.  On the face of it, a trend for global firms to invest in the UK seems bizarre when many domestic retailers are closing stores and struggling for sales, but for every prime unit vacated by a struggling UK retailer, there is a thriving international business ready to take its place.  "Now brands are increasingly international by nature and are recognized as such, so it doesn't matter where you are trading in the world."  (Source

Barnes & Noble creating 2,000-square feet Nook Digital Shops in their stores and hopes to generate $1.8B in sales this year alone.  A store-within-a-store staffed with clerks dedicated to digital will only grow with time and expand.  With large tables where consumers can play just like Apple stores.  Here comes the new Barnes & Noble.  (Source

Rite Aid October same store sales up 1.3% and for the 1st 34 weeks same store sales were up 1.6%

Dollar General announced that it is going head-to-head with toy retailers and discounters alike by offering more than 300 toys for $5 or less.  Everybody is trying to get that Mom into their stores.  (Source

While 2011 is coming to an end, security threats show no sign of slowing down and one expert predicts four things: 1) The rapid growth of the consumerization of IT that has left the security function in the enterprise struggling to cope with managing and protecting data that is stored on company and personal equipment.  2) Losses will increase at both an enterprise and personal level from hacking attacks.  3) The rising costs that are associated with proving Cloud computing compliance and external attacks on the Cloud will increase.  4) As people are moving to make much more use of technology such as smartphones and tablets, loss of equipment along with the potential distribution of malware will lead to an increased risk of business information loss and fraud.  (Source

The 30-day Warning: New Carnegie Mello University research shows much of the pilfering of intellectual property theft company secrets occurs within 30 days of the insider's last day on the job.   "Everyone believes that detecting insiders and preventing insider attacks is IT's problem," says Dawn Cappelli, the center's technical manager. "IT can't really do it alone. There needs to be communication across the organization."  "If no one tells them that they're going to fire this disgruntled sysadmin, [IT staffers] don't know they should be watching what this person is doing. And, if no one tells them that they're going to be laying off a lot of people, they don't know they need to be watching for potential data exfiltration or sabotage. It's important that there's awareness across the organization." Does your LP department get involved and help manage this insider threat.  (Source

U.S. stores have an identity crisis. The big ones want to be smaller, the small ones are getting bigger and all of them want to sell more food.  Food has become more prominent at a variety of chains, as it brings shoppers in more frequently, driving sales gains.  (Source

Apollo Moon mission 16mm camera from 1971 returned after the former astronaut who used it tried to auction it through the British firm Bonhams.  That must have been a hard thing to sneak out of NASA.  (Source Associated Press)

Yesterday Federal authorities raided Los Angeles-area pharmacies (retailers), arresting 16 people in an alleged $18 million scheme to defraud Medicare that included the recruitment of veterans, homeless people, the poor and elderly.  One doctor was writing fraudulent scripts for anti-psychotic drugs, because the government reimburses pharmacies up to $2,800 for a single bottle, and sold them to black market wholesalers who then funneled them to San Gabriel pharmacies where they were repackaged and re-dispensed at full price.  (Source Associated Press



PayPay Technology Continues to Shape the Future of Shopping

The stars are lining up for PayPal, the payment services arm of eBay Inc., to make the transition into stores. And to generate some buzz about the services it expects to launch in 2012, PayPal has set up a temporary showcase in a New York City storefront. PayPal <> envisions its technologies having a role in five steps that lead to a consumer's purchase decision. The first step is targeted advertising that picks up the consumer's location and displays local merchant advertising. Prompted by the ad to visit a store, a consumer then might scan a product bar code to learn more about the item, resulting in local search results that display inventory availability at nearby stores. From there, a consumer picks a store to buy the item and uses her PayPal digital wallet to complete the transaction. A consumer might also earn loyalty program points that are tracked in her PayPal digital wallet.
 Click here for full article 

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Nashville, TN Kroger Co ORC team and Nashville PD dismantle ORC fencing operation Over a 3-month period, members of The Kroger Co. ORC team in Nashville, Tennessee, and Nashville detectives conducted numerous reverse buys at 4 local markets within the City of Nashville.   The 4 markets were identified as fencing operations and were linked to each other.   The 4 search warrants were executed by 51 members of the Nashville Police Department, the prosecutor's office and Kroger ORC Investigators.  The search warrants yielded in excess of $1 million in product, 8 arrests and the seizure of 8 vehicles, guns, cash and narcotics. Several of the targets have already agreed to the forfeiture of the vehicles, cash and real estate to law enforcement.   (Source


                                                      Fencing Operation Locations

Cleveland ORC Ring identified

A retail theft ring operating out of Cleveland is believed to be responsible for stealing more than $45,000 since January from Marshalls stores in Western Pennsylvania and northeastern Ohio.  More than $22,000 has been taken from Marshalls stores in Cranberry, Monroeville, Robinson, Ross and near Aspinwall according to information in a criminal complaint filed by the State Police Bureau of Criminal Investigation's Western Pennsylvania Task Force.  The task force filed charges on Thursday against Santina Green, also known as Erica Ray, 37, of Bedford, Ohio, and Michael Gross, 37, of Cleveland, state police said.  Green and Gross will be arraigned before District Judge David Kovach in Cranberry.  A criminal complaint identifies 11 other people as members of the ring and state police said more arrests will be made.  All those identified are residents of the Cleveland area.  The complaint states that members of the group would place lower price tags on items, including rugs and styling irons, at one Marshalls store and make a purchase.  They would then replace the original, higher price tag and go to another Marshalls store and return the item for the original cost, the complaint states.  Green is believed responsible for obtaining 38 refunds for nearly $7,000, including $3,400 in Pennsylvania, the complaint states.  Gross is accused of receiving three refunds for nearly $500.

Reporting ORC news increases awareness - educates the retailers - and hopefully creates jobs.
Share your ORC news and help the industry grow


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D&D Daily Canadian Push

Jen Drake, Director of Resource Protection, West 49 Inc. On

                                   Security Licensing

Loss prevention will need to be aware of our Security Licensing requirements, which are currently issued at a Provincial level. This legislation is not just for security guards, it is applicable to retail investigators as well. Until we see a change in how licenses are issued, the Provincial level licensing means that if you are an LP Manager conducting interviews within multiple Provinces, you are required to hold a security license for each Province.

With all the press and pressure about retail prices being 20% higher in Canada, their government is looking to decrease tariffs and "encourage good behavior through the tax system" on the Canadian retailers and manufacturers themselves.  Their Finance Minister even said they're prepared to use "informal persuasive powers" and put pressure on the retailers and manufacturers directly to lower prices.  But their Director in the Economic and Fiscal Policy Branch said "in general the tariff rates are actually quite low,"  and "Ninety percent of goods enter the country duty free. In 2010, $360 billion of $400 billion in total imports came into the country duty free."  The issue of pricing for a domestic market is complex and can involve manufacturers "exercising market power" by discriminating up or down in pricing in rich markets, or to maintain a market share," officials added.  They're having hearings on the matter which are expected to last for weeks and this problem is upsetting the Canadian consumer.  The U.S. retailers better be careful with their pricing models or they're going to face both political press and public criticism.  (Source

Lowe's stops its Canadian military 10% discount rolled out in 2008 and says it was only intended for U.S. military which didn't go over well with the Canadian armed forces.  The company said the program was never intended for Canada and just recently realized its error.  "I'm not able to get into the specifics of our [Lowe's] systems and processes, but it [the discount] was a combination of misunderstanding and miscommunication that unfortunately went undetected until now," Joanne Elson, corporate communications manager with Lowe's Canada, said Wednesday.  (Source

U.S. consumer/now Toronto resident says "the real kicker for me is the lack of e-commerce" in Canada. "When I lived in Washington, DC, I could make up for the lost time by handling most of my errands online.  Why can't I do that here? Why haven't high-end Canadian retailers, such as Holt Rentfrew, The Room at the Bay, and David's Shoes followed the U.S.'s Saks, Neimans, Barneys, and Bergdorfs into cyberspace? Why haven't mid-range retailers such as TNT and Nyla joined J. Crew and Intermix on the web?  I constantly agonize not only about the inefficiency, slowness and waste of productive time, but about the mystery of it all. Why aren't Canadian retailers trying to maximize their revenues? Why are they satisfied with just good enough? Don't they want to be better, faster, and richer?  When I asked Roger Martin, the Dean of the Rotman School of Management at the University of Toronto, why Canada is so limited on e-commerce, he matter of factly replied, "There is a bit of a chicken and egg problem. Canadian businesses that are exposed to vigorous competition are highly innovative and make competition even more intense. However, Canadian businesses that aren't exposed to intense competition can be pretty darn complacent.  Don Tapscott, a Canadian who is arguably the world's leading thinker in the digital age, says with frustration, "American companies like J. Crew know how backward Canada is, and they can get away with charging huge premiums to Canadian customers. If you don't have a U.S. relative and mailing address, you're going to pay a third more for many things."  The Canadian Push is going to change this channel soon enough.  (Source

Want to make an impact and help your fellow LP colleagues with their Canadian Push?
Send your thoughts to

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Vector Security is looking to attract a high-level
 Network Sales Engineer to join their National
 Accounts Division.  The position can be managed
 from most parts of the US.  Click for details.


Job Opening




Director Loss Prevention Mgr Confidential Dallas, TX Downing & Downing
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




District Loss Prevention Mgr Dick's Sporting Goods Tampa, FL Dick's Sporting Goods
District Loss Prevention Mgr Dick's Sporting Goods Freehold, NJ Dick's Sporting Goods
Loss Prevention Mgr T-Mobile New York, NY T-Mobile
Loss Prevention Mgr Sears Dalton, GA Sears Holdings Corp
Store LP and Safety Mgr Lowes Fayetteville, NC Lowes
Loss Prevention Mgr Sears Seattle, WA Sears Holdings Corp
Loss Prevention Mgr III Army/Air Force Exch Schweinfurt, Germany AAFES
Sr Mgr Security Governance and Records Management Bell Montreal, QC, Canada Workopolis
Asset Protection Mgr (61147BR) Sam's Club G1 Indianapolis, IN Wal-Mart
Asset Protection Mgr (61144BR) Sam's Club G1 Indianapolis, IN Wal-Mart
Asset Protection Mgr Sam's Club G1 Round Rock, TX Wal-Mart
Asset Protection Mgr Sam's Club G1 College Station, TX Wal-Mart
Asset Protection Mgr Sam's Club G1 Austin, TX Wal-Mart
Asset Protection Mgr Sam's Club G3 Fullerton, CA Wal-Mart
Asset Protection Mgr Sam's Club G1 Cleveland, OH Wal-Mart
Asset Protection Mgr Sam's Club G3 Linden, NJ Wal-Mart
Asset Protection Mgr Sam's Club G3 Freehold, NJ Wal-Mart
Asset Protection Mgr Sam's Club G3 Medford, NY Wal-Mart
Regional Loss Prevention Mgr CVS Caremark Hartford, CT CVS
Regional Loss Prevention Mgr CVS Caremark Chicago, IL CVS
Loss Prevention Mgr Goodwill Industries Great Lakes, IL Goodwill
Loss Prevention Mgr Macy's The Galleria Ft. Lauderdale, FL Macy's
Loss Prevention Mgr Macy's Old Hickory Jackson, TN Macy's
WW Logistics LP Mgr Apple, Inc. Cupertino, CA Monster
District Loss Prevention Mgr Kohl's Fremont, CA Kohl's


None to report.

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Should I Use Email?  The advantages-pitfalls-and ease of communicating via your email.  Good or bad, it all goes fast once you hit the send button.  (the Jumbotron)

Only Your Brand Will Save You  Starting today, think about how you can own your niche and build your audience. If you care about insuring yourself against hard times, the only true safety is in developing a personal brand.  (Learn How)

Preparation Is The Magic Bullet To Public Speaking Success   The inevitable stage fright that arises during presenting and public speaking and preparation is where most people go wrong.  (It's always in the prep)

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Handling the big question Why did you leave? is the hardest of them all if, in fact, your departure was involuntary.  Like Bum Phillips, the old Houston Oilers coach, once said at a luncheon I attended, "There's two types of coaches those that have been fired and those who are waiting to be fired." And quit frankly he was almost dead-on as over 70% of executives will face involuntary departures from an employer during their career.  The best position to take is one of absolute straightforwardness.  Be open be honest and be reflective right from the beginning.  But get it over quick and deal with it right at the beginning of the interview and don't make it a long-winded response.  Certainly review it rehearse it  make sure it answers the question.  But get it out of the way and move on in your own mind.  Look to the future and leave it behind you.

Easier said then done
Gus Downing

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