Viewing on a mobile device? click here for our mobile version






October 26, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings

Regional LP Mgr Ann Taylor West Coast Ann Inc.

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.



Richard C. Hollinger, PhD

Amanda Adams, MA
Graduate Research Associate


National Retail Federation
2011 ORC Survey

Effective Crowd Management Guidelines

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

November 9

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL

Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


Jim Carr has been appointed to the position of Director of International Loss Prevention for Rent-A-Center.  Jim has been with the company since August of 2009 and has most recently served as Director for LP with oversight of Rent-A-Center's field LP team covering the central and western U.S.  In Jim's new role, he will be responsible for developing and implementing all of Rent-A-Center's Loss Prevention and Security strategies related to international expansion.

Mark Reaves has been promoted to Director of Loss Prevention for Rent-A-Center.  In Mark's new role, he will be responsible for oversight of Rent-A-Center's field LP team covering the central and western U.S.  Mark joined Rent-A-Center in May 2010 and served as Regional LP Manager based in St. Louis.  His previous experience at AutoZone, The Tractor Supply Company and Lowe's has positioned him well for his new role.  Mark, his wife Michele and his two children will be relocating to the Plano, TX area.

Please join us all in congratulating Jim and Mark! 

The NRF and the ICSC released today the 2011 Education Awareness on Personal Safety Report that is intended to compliment existing guidelines and policies retailers have in place.  The pdf version is attached for your use and will be available in our events column banner starting tomorrow.  2011 Education Awareness on Personal Safety Report

Apple brand dominates the youth market and ranks highest with 13 to 24 age group for computers, tablets and mobile phones.  This $211B market in 2012 should have every retailer vying for their business and loyalty because consumers don't just magically appear at 18.  (Source

The ICSC reported that sales fell for the 9th time in the last 13 weeks and by the most in 5 weeks, decreasing 0.8% from the prior week, while growing 2.4% over the prior-year period during the week ending Oct 22nd, which was the smallest gain since the week ended June 18th.  “It seems that last week was a lull in the spending cycle with few catalysts to spur demand. However, with Halloween just around the corner, sales are likely to finish the month on a stronger note.” said Michael Niemira, ICSC’s vice president of research and chief economist.  (Source

IBM hosted dinner last week in NYC for the retail press showed three things:  ■A fundamental shift has been taking place in retail – power is shifting from the retailer to the consumer through the use of technology.  ■Although e-commerce is posting huge comps (YOY) versus their brick and mortar counterparts, mobile devices are not driving the sales.  ■Social is becoming a powerful player in the retail space.   (Source

Toys R Us is offering it's 24 million Loyalty Program Members a 10% back in "R" Us Dollars in January for every dollar they spend on the holidays. Their aggressive plan keeps them in the game every year, with the last few being very strong for them.  (Source

Eight NYPD officers busted for stealing $500,000 of cigarettes and transporting over $1 million worth of stolen and counterfeit goods including firearms whose serial numbers had been filed off.  A 2-year FBI sting had these officers stealing and transporting stolen slot machines, guns, and cigarettes from as far away as Virginia back to New York, using their badges and jackets to appear as though they were on official business.  (Source

Fifty-six law enforcement officers were feloniously killed in the line of duty last year up 17% over last year; 72 officers died in accidents while performing their duties; and 53,469 officers were assaulted in the line of duty according to information released yesterday by the FBI.  Twenty-two of the felonious deaths occurred in the South, 18 in the West, 10 in the Midwest, 3 in the Northeast, and 3 of the deaths took place in Puerto Rico.  The profile was a 38-year-old white male with 10 years of experience.  (Source

Under Armor 3Q reports net sales up 42% and does not report same store sales numbers.
Sherwin Williams 3Q reports for its Paint Stores Group same store sales up 8.2% with nets sales up 10.2%
Vitamin Shoppe 3Q reports same store sales up 7.1% with net sales up 11.5%
Aaron's 3Q reports same store sales up 5.3% with revenue up 7%
Luxottica 3Q reports Retail Division same store sales up 4.3% with net sales up 9.6%
Office Depot 1Q reports North American same store sales down 2% with revenue down 4%
Radio Shack 3Q reports company owned stores and Target Mobile centers same store sales down 4% with net sales up 3%

Hacktivists have disrupted dozens of US police websites and leaked the personal details of up to 2,000 officers, apparently in protest at the treatment meted out to supporters of the 'Occupy' protest movement.  (Source

California man was sentenced to eight years in prison for identity theft after federal police GPS-tracked his phone and discovered a hard drive with over 300,000 victim profiles during a raid of his home.  At the time of his arrest in March 2011, Delgado had already been on parole for identity theft.  Court documents show Delgado was accused of obtaining credit card numbers, forging credit cards and government-issued ID sporting his (or a co-conspirator's) photograph, and using the identity documents to buy flat screen TVs, power tools, electronics, and jewelry and hitting Lowe's, J.C. Penney, and other retailers. The goods would, in turn, be sold for cash.  (Source

"Operation Short Circuit," a three-month operation conducted by 43 countries has resulted in the seizure of more than one million counterfeit electrical goods. This operation was spearheaded in the United States by the National Intellectual Property Rights Coordination Center (IPR Center), in coordination with the World Customs Organization (WCO).  Commenced in July 2011 and concluded at the end of September 2011, eighty seizures in the United States and worldwide 43 countries discovered 10,272 shipments. The participating nations detained 1,747 shipments and seized 388 shipments.  "Counterfeit goods represent a triple threat by delivering shoddy, and sometimes dangerous, goods into commerce, by funding organized criminal activities and by denying Americans good-paying jobs," added ICE Director Morton. "ICE's Homeland Security Investigations and our partners at the IPR Center will continue to work together to keep counterfeit products off our streets."  (Source



eBay Red Laser Technology Focuses on The Shopping Experience

Retailers large and small increasingly are seeing consumers wielding smart phones while shopping in their aisles, and sometimes watching as the shoppers leave empty-handed. EBay Inc. has had its sights set on this new behavior and its upcoming RedLaser mobile app will offer new features designed to cater to consumers’ growing reliance on smart phones to help with shopping. The latest version due in coming weeks, combines RedLaser’s bar code scanning function with Milo, a feature that searches the inventory of local stores, and PayPal, eBay’s payment service. “The RedLaser app makes it easier for customers to shop our assortment wherever and whenever they want,” a Toys ‘R’ Us spokeswoman says. “Programs like this that extend our reach beyond our more than 800 stores nationwide and beyond our e-commerce sites are appealing to shoppers. Today’s customers want their orders fast, or perhaps more likely, they want it now.”
 Click here for full article

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)



Practical Information to Combat Organized Retail Crime Presented at North Carolina ORC Conference

By Rod Holm, Vice President, Global Sales, Service and Business Development, Universal Surveillance Systems

A panel of experts in the field of organized retail crime (ORC) presented the latest strategies and techniques at the ORC Conference held in Charlotte, NC, on October 7, 2011, and sponsored by Universal Surveillance Systems (USS) and Belk Department Stores.

The following speakers presented valuable information at the free, one-day conference:

Lauren Cunningham, Senior Investigator, Global Asset Protection, for eBay, Inc. discussed how the popular online auction site has taken several proactive measures to prevent the sale of stolen property being listed on eBay. eBay partners with retail loss prevention and law enforcement to combat organized retail crime.

Chad Tice, Vice President of Loss Prevention and Security for Books-A-Million, presented a concerted plan to defeat potential legislation in Alabama that would have been detrimental to LP and public safety and was ultimately defeated. He stressed the importance of monitoring legislation and, if necessary, opposing it through committee hearing public testimonies which should be carefully prepared and rehearsed.

Rick Glay, Director of Loss Prevention for Bi-Lo Supermarkets, talked about the importance of open communication and partnership between LP staff and local law enforcement, especially when suspects are questioned.

Bill Suthard, Senior Corporate Investigator at Barnes and Noble, Inc., covered the unique ways the company obtains information to bolster their LP investigations both for in-store thefts and for stolen goods sold online.

Harold Hodnett, Director of Loss Prevention for Kerr Drug, provided pointers on legislative analysis and action and urged attendees to watch for proposed legislation that would reduce the prison population by simply redefining crime categories, changing crime thresholds or altering sentencing guidelines.

Sergeant Brian Foley of the Charlotte-Mecklenburg Police Department said that his department is seeing shoplifters becoming more and more organized and sophisticated and urged retailers to work as closely as possible with local law enforcement agencies.

Robert Vranek and Matt Senn of Belk Department Stores discussed their video monitoring system at their corporate office to combat ORC at smaller stores that cannot justify LP staff. The sophisticated system has resulted in a significant decrease in inventory shrinkage at monitored stores.

Rory O'Connell, Investigations Team Leader at Target, covered their aggressive techniques to combat ORC and efforts to educate law enforcement personnel about ORC.

Rod Holm from USS reviewed evolving technology being used by ORC operatives and methods to counter them. The newest threat is the EAS jamming device, which is activated by an accomplice outside the store within 15 feet of the exit to jam the EAS detection system and allow the shoplifter to exit the store without detection. He discussed new technology to detect those devices.

Kevin Morrison, manager of corporate investigations and organized retail crime at Lowe's, focused on theft utilizing fraudulently obtained gift cards that are sold online and ways to combat those activities.

USS sponsors four ORC conferences in different parts of the county throughout the year where experts in the field offer proven solutions in combatting ORC. There is no charge to attend. Contact USS at 1-800-488-9097 or go to for more information.

Reporting ORC news increases awareness - educates the retailers - and hopefully creates jobs.
Share your ORC news and help the industry grow


Share Your Thoughts


Greg Saputo
Named Senior Southeast Regional Sales Director at
Universal Surveillance Systems

Universal Surveillance Systems LLC (USS), the largest privately held manufacturer of loss prevention technology in the United States, announced the appointment of Greg Saputo as Senior Southeast Regional Sales Director. With over 30 years of experience in loss prevention (LP), Saputo will direct sales activities of USS LP product lines including their electronic article surveillance (EAS) tags and systems and their closed-circuit television (CCTV) systems in the southeastern United States.

Prior to joining USS, Saputo held executive and vice presidential positions at a number of retail companies such as K-Mart and Highland Superstores where he successfully planned and built extensive LP programs and managed all functions including strategy formulation and implementation, training, physical security, investigations and field auditing for stores in multiple states. He most recently worked at Se-Kure Controls as vice president of operations.

"USS is extremely pleased to welcome someone with such an extensive and successful career in LP like Greg," said Adel Sayegh USS President and CEO. "He brings a highly accomplished LP retail background ranging from hands-on, in-store involvement to corporate policy and program development. His keen insight into the industry has allowed him to build LP programs that became models for others to follow. We are very fortunate to have someone with Greg's vast range of experience and knowledge to assist retailers of all sizes to effectively and economically solve their LP challenges."
                                      Greg Saputo can be reached at:
                                      Universal Surveillance Systems LLC
                                      11172 Elm Avenue
                                      Rancho Cucamonga, CA 91730

Murder parolee and his two ex-con buddies busted this past weekend at Philadelphia Premium Outlets Sony Outlet store stealing a laptop while his two distracted the sales associates.  You've got to be careful out there this holiday season!  (Source

Share Your Thoughts


Vector Security is looking to attract a high-level
 Network Sales Engineer to join their National
 Accounts Division.  The position can be managed
 from most parts of the US.  Click for details.


Job Opening




Director Loss Prevention Mgr Confidential Dallas, TX Downing & Downing
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Asset Protection Business Partner Target Minneapolis, MN Target
Dir, Info Security Governance CIBC Toronto, ON, Canada Workopolis
Regional LP Mgr Goodwill Industries Indianapolis, IN Goodwill Industries
Loss Prevention Mgr V Army/Air Force Exch Hawaii AAFES
Loss Prevention Mgr III Army/Air Force Exch Maxwell AFB, Alabama AAFES
Regional Director LP South Central Region Sears Corporate Hoffman Estates, IL Sears Holdings Corp


Jim Carr has been appointed to the position of Director of International Loss Prevention for Rent-A-Center.
Mark Reaves has been promoted to Director of Loss Prevention for Rent-A-Center.

Vince Williams
has been named Regional Investigations Manager for Newgistics.

Post Your New Job or Promotion! Click Here

How to Recover Your Core RhythmOur most fundamental need as human beings is to spend and renew energy. Instead, in a world of relentlessly rising demand and chronic overdrive, most of us spend far more mental and emotional energy than we adequately renew, and far too little physical energy to stay fit.  (It's all in the Rhythm)  Leadership in a Crisis – How To Be a Leader  Seven lessons for leaders charged with leading their organizations through a crisis.  (Learn How)

How UpMo Helps You Hang On To Your Best Workers.  In the age of LinkedIn, companies are in perpetual competition for their own employees. A new retention tool is giving them an edge in that fight.  How and why social media should be "baked into" your organization.  (Keep em)

Share Your Thoughts


When you get close to that big decision of filing your most critical job, step back and take them to dinner.  Take the time to get to know them outside of the work environment and see their social skills.  Relax and take the conversation away from work and just get to know them.  Because at the end of the day, that's who you're hiring – is that person, not just that executive – but a person with an entire life their going to be bringing to work on the first day and quite frankly you need to know who that is.

No Surprises
Gus Downing

Post Your Tip or Advice! Click Here

SUBSCRIBESU  update account /      change e-mail /      /        FEEDBACK      -          ADVERTISE WITH THE DAILY