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October 25, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings

Regional LP Mgr Ann Taylor West Coast Ann Inc.

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Security Survey 2011

National Retail Federation
2011 ORC Survey

Effective Crowd Management Guidelines

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

November 9

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL

Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


Kevin Ling
has been named Director of Loss Prevention for Big Lots, Canada.  Kevin brings to this position over 22 years of knowledge of LP and Security best practices within multiple work environments (corporate, personal protection, entertainment and retail).  He is a skilled investigator trained in W-Z Advanced Criminal Interrogation Techniques, has knowledge of Network Architecture and Security Practices, and extensive knowledge of the Canadian court system policies and procedures.  Well
suited for this new challenge!

John Lamont
has been named Director of Loss Prevention for Jewellers Vigilance Canada.  John brings to this new position over 23 years of experience in Zale Canada's Loss Prevention Department.  He also sits on the Board of Directors for Jewellers Vigilance Canada which provides a Loss Prevention Program for the Jewellery Industry in Canada.  John's education is from Humber College.  Congratulations, John! 

Eric Granger has been named Director of Loss Prevention for Family Dollar.  In his new role, Eric executes asset protection programs for 80 stores, while managing a team of 6 LP Regional Managers and LP Area Managers (totaling approximately 800 stores). He possesses a high degree of knowledge and experience in Loss Prevention that is vital to the business operation. He is responsible for assessing store procedures to ensure the protection of inventory, cash, equipment and other Company assets. Eric operates with minimal oversight from Regional Vice Presidents of Loss Prevention and the Vice President of Loss Prevention while initiating and conducting investigations and store audits for multiple stores.  John earned his degree in Criminal Justice from McNeese State University and Peace Officer/Law Enforcement from the University of Louisiana at Lafayette.  Best wishes in your new endeavor, Eric!

Former NYPD officer Ted Kavowras's Panoramic Consulting group of 10 team members makes a living pretending to be overseas buyers and busting Chinese counterfeiters in mainland China.  Operating out of a small Hong Kong office Ted says "I'm everybody's dream in China, some rich fat guy," and "the bigger the lie, the more they believe."  "I do what Chinese investigators can't do, because I have the ethnic diversity. They can't pretend to be buyers from overseas," Kavowras said.  Kavowras says markets for illicit consumer goods operate openly in the southern Chinese hub of Shenzhen, with wholesalers grading their wares from A to C. Top-grade fakes are made in the same factory as the originals.  But he maintains that that Chinese police and trademark authorities have a genuine desire to fight the problem, and praise changes to the law that have allowed civil litigation on counterfeiting and admitted notarized evidence.  "They're really doing their best – they're overwhelmed, and in some places, given the vastness and population density of the country, there are issues with corruption. But overall the Chinese are reacting to it as much as possible.  Uncovering secrets sometimes involves outdoing local shysters at their own game.  "What works a lot is that I only speak pidgin Chinese, I overpay, and then my Chinese agent will say, 'Charge him ten percent extra and give me a kickback.' They love that," Kavowras said.  "That's how we get over the trust factor. They love that – then they really feel at home."  Great story and an interesting read.  Talk about career change.  after getting injured on the job in NYC, he moved to China and created his new business.  (Source

The UK's British Retail Consortium (BRC) and the Association of Convenience Stores team together to roll out a new website that uses Case Studies to show how retailers are working to prevent crime, reduce re-offending and support local policing.  The BRC says the introduction of elected Police and Crime Commissioners in November next year will pose a number of challenges to the retail sector.  Retailers want to know they are recognized as a vital part of safe and vibrant communities, and to be genuinely involved in setting priorities for tackling local crime.  UK retailers spend approx. $336 million a year in fighting their $2B shrink problem and felt a 10% increase this year especially with the riots this past August.  And with the Police and Crime Commissioners becoming elected officials next year they're trying to publicize and communicate what the retailers are doing to stop retail crime in a proactive forum.  Association of Convenience Stores CEO James Lowman commented: "Tackling Retail Crime Together is a great online resource for retailers to share the many positive projects that they participate in to stop retail crime."  He explained: "The clear message from existing Case Studies is that retail crime is best tackled in partnership with communities, police and local authority agencies. I hope this site continues to develop and can be used as a learning resource for retailers across the country."   Anyone with UK stores should participate.  (Source

Wikileaks today announced that it will stop publishing classified files, following a "blockade" by US finance companies.  The whistleblower website said financial services firms including Visa, Mastercard, PayPal, Western Union and Bank of America had been blocking payments since December.  "The attack has destroyed 95 percent of our revenue," said Assange. "Tens of millions of dollars" had been lost from people unable to send their money to the organization. Wikileaks claims that it has been the target of "aggressive retaliation" from several groups for publishing tens of thousands of classified U.S. State Department cables starting last November.  Its about time they're shut down.   (Source  (Source

The FCC is launching a new tool to fight cybercrime and help small businesses develop a cyber-security strategy.  With larger companies increasing their protections, small businesses are now the low-hanging fruit for cybercriminals," FCC Chairman Julius Genachowski said an event to launch the tool.  (Source

A marketing incentive program offering US $5 to people who referred their friends to sign up for an account gave away a total of $8 million, and gave $2 million of that to just one person in Eastern Europe.  The criminal was using the website in the way it was intended and there was no bug in the system.  The fraudster registered a domain with lots of e-mail addresses and registered all of them. "What happens in these cases, the marketing team that launches the program celebrates, and then the fraud team goes, 'I think we need to look at your data,'" says Laura Mather, founder and chief strategy officer of Silver Tail Systems. Her company's software looks for odd behavior during transactions on e-commerce and banking sites in real time.  Mather, who previously worked in fraud prevention for eBay and PayPal for three years, says their Forensics product monitors all the clicks a person makes on a website and matches that to a pattern of behavior typically observed on the site and flags exceptions.  (Source

Coach 1Q reports North American same store sales up 9.2% with total revenue up 15%

Petco continues to move corporate jobs from San Diego to San Antonio. Last month Petco opened a new satellite support center in San Antonio, 50 corporate employees have already made the move to Texas. By 2013, Petco plans to have nearly 400 associates based in San Antonio to include Human Resources, Internal Audit, Finance and Accounting, Risk and Loss Prevention. Petco’s current corporate office employees nearly 650 people in San Diego.  (Source


Please Join Us!

... for a complimentary 1-day EAI Foundation Course and Advanced Practicum led by Vangent psychologists in our downtown Chicago offices on November 15, 2011.
Your general loss investigation resources are limited, and your need to produce results is strong. Vangent’s Employee Attitude Inventory (EAI) is a reliable and valid “top of the funnel” assessment tool designed to measure theft-related problems and other forms of counterproductivity among current staff and to quickly identify which high risk employees to focus your resources on. That means you can address more high shrink locations, and expect greater results.

To register or for questions, please contact
Mike Tancredi at or 312-242-4231.




Albuquerque ORC ring busted, believe ring leader is still at large. Two female suspects were arrested at Kohl’s in what police believe to be a state-wide ring. Both suspects admitted to police that they had a drug habit and have taken nearly $10000 in products from Kohl’s and Home Depot. (Source





Reporting ORC news increases awareness - educates the retailers - and hopefully creates jobs.
Share your ORC news and help the industry grow


Share Your Thoughts



While most of us in the retail space are busy sifting through the data of two new reports this week: 2011 Global Retail Theft Barometer and 2011 National Shrink Study (from University of Florida), a new, more startling study has been released that will turn the retailing world upside down.

In light of the recent events impacting our world, Agilence commissioned this study to help retailers understand the impact that the Zombie Apocalypse will have on their sales and marketing efforts in 2012.

All retailers are urged to read this paper and follow the recommendations set forth before it's too late.


Download 2011 Study on the Impact of the Zombie Apocalypse on Retail

Share Your Thoughts


Vector Security is looking to attract a high-level
 Network Sales Engineer to join their National
 Accounts Division.  The position can be managed
 from most parts of the US.  Click for details.


Job Opening




Director Loss Prevention Mgr Confidential Dallas, TX Downing & Downing
District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Store LP and Safety Mgr Lowes Las Vegas, NV Lowes
Store LP and Safety Mgr Lowes Fort Walton Beach, FL Lowes
Regional Director, LP Sears Hoffman Estates, IL Sears Holdings Corp
District Loss Prevention Mgr Big Lots Orange County, CA Big Lots
District Loss Prevention Mgr Hastings Entertainment Dallas, TX Hastings Entertainment
District Mgr, Asset Protection Polo Ralph Lauren New York, NY Polo Ralph Lauren
Loss Prevention Mgr III Exchange Maxwell, AL Exchange
Loss Prevention Mgr V Exchange Hawaii Exchange
Regional Asset Protection Mgr Wal-mart Renton, WA Wal-mart
Loss Prevention Mgr #157233 Amazon Seattle, WA Amazon
Loss Prevention Mgr #157234 Amazon Seattle, WA Amazon


Kevin Ling has been named Director, Loss Prevention for Big Lots, Canada.
John Lamont has been named Director of Loss Prevention for Jewellers Vigilance Canada.
Eric Granger has been named Director of Loss Prevention for Family Dollar.
Brad Reeves has been named Regional Asset Protection Manager for The Great Atlantic & Pacific Tea Company.

Post Your New Job or Promotion! Click Here


Discouraging Diversity Results

On page 17 of the recently published University of Florida's 2010 National Retail Security Survey, there are statistical results that should be alarming to all of us. Although there was a slight increase in the number of Latino and Asian-Pacific Loss Prevention Managers, there were significant decreases in the number of women and African-American Managers making a profession of Retail Loss Prevention. Does this mean that women and African-Americans are the first to go during difficult economic times? Does this mean that women and African-Americans feel unwelcome and under-appreciated in Loss Prevention? Does it mean that we generally do a lousy job recruiting women and African-Americans? Or does it mean something else? I don't have the answer, but I agree with Dr. Richard Hollinger and Amanda Adams, MA, "Obviously, much more work on increasing both the gender and ethnic diversity of retail loss prevention personnel still needs to be accomplished before we can state that LP managers adequately represent the demographic profile of the entire American population." Understanding the statistics is easy – determining causation factors is more difficult doing something about it is leadership.

John Velke
VP Loss Prevention & Safety
Total Wine & More

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