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October 24, 2012 SUBSCRIBE

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Adam Ostrowsky
was named Director of Loss Prevention for Sears Hometown & Outlet Stores. Adam has spent the last seven years at Sears Holdings Corporation as the Regional Director. Adam was also a Regional LP Director for Wet Seal, Inc. Before Wet Seal, Adam held the position of District Asset Protection Manager at Gart Sports and the position of Loss Prevention Manager at The Sports Authority. Congrats Adam!

Barnes and Noble PIN Pads Hacked in Nine States Barnes & Noble Inc. says devices customers use to swipe credit and debit cards have been tampered with in 63 of its stores in nine states. Only one of the devices, known as PIN pads, was tampered with in each of the 63 stores. The stores are in California, Connecticut, Florida, Illinois, Massachusetts, New Jersey, New York, Pennsylvania and Rhode Island. The company says it disconnected all the PIN pads in its nearly 700 stores nationwide on Sept. 14 after learning of the tampering. Federal authorities are helping in its investigation.  (Source

Amazon facing the issue of Unauthorized Third Party Sellers. Amazon is now faced with the challenge of dealing with the same issue that caused controversy at eBay, unauthorized third party sellers selling brand name products below the manufactures price. Amazon believes the products are authentic, but states that the merchandise, "sellers often get them from leaks in supply chains, and then sell the products online at below the minimum advertised price set by the label". Amazon’s Third Party marketplace accounts for 40% of Amazon’s second quarter unit sales. (Source

Obama about to sign executive order implementing some of the provisions of the 2012 Cyber Security Act that failed to come to a vote in the Senate this past August It includes provisions proposed in the Cyber Intelligence Sharing and Protection Act (CISPA), which would allow for the sharing of Internet traffic information between the U.S. government and private sector companies, but only those involving critical infrastructure such as transportation and the electrical grid. Other private firms, including social media, would not be under the same mandate. (Source

Verizon Releases Industry-by-Industry Snapshots of Cybercrime, Based on the Data Breach Investigations Report Series The snapshots, aimed at helping organizations better understand the anatomy of a data breach and how to best provide protection, offer an in-depth view of the financial services, health care, retail and hospitality sectors. In addition, a fifth snapshot examines intellectual property theft, which has become increasingly difficult to protect against across a range of industries. (Source

Macerich to buy two New York malls for $1.25 Billion. Santa Monica’s Macerich Co. plans to buy two malls in New York from Vornado Realty Trust and its Alexander’s Inc. affiliate for $1.25 billion. Macerich said it agreed to buy Kings Plaza, a 1.2 million square foot mall in Brooklyn, N.Y., for $751 million and Green Acres Mall, a 1.8 million square foot mall in Valley Stream, N.Y., for $500 million. Kings Plaza is anchored by Macy's, Lowe's and Sears and is the only enclosed super regional mall in Brooklyn. Green Acres, located on the border of New York City and Nassau County, is anchored by Macy's, Macy's Men's, Sears, Kohl's, JCPenney, BJ's Wholesale Club and Walmart. (Source

Listing of the top 20 Airports for TSA thefts. Nearly 400 TSA Agents have been fired for theft according to the Freedom of Information Act reports. The busier the airport in terms of passengers, the more likely they have made the Top 20 in terms of TSA agents terminated for theft. Miami, JFK and LAX top the list, but some notable smaller airports made the list including Salt Lake City, Washington Dulles, New Orleans and San Diego. (Source

Police confiscated hundreds of thousands of dollars worth of counterfeit items during Court Days in Mount Sterling, KY When the four day festival came to an end most of the vendors took what was left of their goods and cleared out. But some wares stayed behind, as evidence in a criminal case. (Source

Philadelphia baggage handler steals $20,000 in new $100 bills. Alex Price who worked for US Airways is accused of stealing $20,000 in newly designed $100 bills which have never been released. The newly designed money was part of a million dollar shipment from Dallas to the Federal Reserve in New Jersey. The FBI interviewed Price who admitted that he stole the cash which was later recovered from his car. (Source

Secret Service investigating several cases of counterfeit money in Toledo, Ohio after people were paying with fake money for real goods and services. (Source

San Francisco Police thwarted a $170,000 computer chip heist. South San Francisco police have arrested a 55-year-old man on suspicion of trying to steal $170,000 worth of computer chips from a father and son. Police say Jose Antonio Rivera Martinez of Los Angeles was among a group of thieves who tailed the father and son as they drove from San Jose to South San Francisco to deliver the chips on Monday. The father, who was in a separate vehicle, noticed the tail when his son stopped at the delivery destination. He allegedly confronted Martinez when Martinez approached his son's vehicle. Police say Martinez ran, and the other thieves escaped. Martinez was booked into San Mateo County jail on suspicion of attempted theft, conspiracy and fake identification. (Source

UK Police uncover $3.2 million in counterfeit designer goods. Counterfeit clothes and shoes worth an estimated $3.2 million were seized by police and council trading standards officers during a raid on an industrial unit in Oldbury, England. Two trucks were needed to take away the massive haul of counterfeit goods featuring brand names including Nike, Adidas, Lacoste, Ralph Lauren, Timberland, Superdry and Hackett. Police were led to the Oldbury premises after finding the keys for the unit along with fake clothes and shoes stashed in a van they stopped in West Bromwich. Three men have been arrested. (Source

Man uses car to break into NH jewelry store, steals $300 in merchandise. Police in Lebanon, N.H., are searching for a man who they say crashed a car into a jewelry store to steal rings and necklaces. Investigators said the burglar used his vehicle to push open the doors of Pearce Jewelers about 4 a.m. Monday. The thief was unable to get beyond the foyer and settled for smashing a display case full of silver. He took jewelry that would net about $300. Police said they believe the same man drove a car into the front door of Bear Hollow Vintage Guitars and stole three instruments on Oct. 3. He also may be connected to two Vermont burglaries, one at a Jiffy Mart in Quechee and the other at a restaurant in Stowe. (Source

K-9 units tracks down grocery store robbers in Alabama. The Rainbow Foods in Fort Mitchell was robbed around 9 pm by two armed men wearing hoodies, making off with $1000 in cash and Newport cigarettes. Two witnesses chased the suspects from the store in an attempt to stop them.  Both were shot by the suspects but injuries were not life threatening. Russell County Sheriff’s Department called on the K-9 unit, who tracked the two suspects finding them hidden under a bridge. (Source

Family Dollar employee shot for failing to open the register. Two armed suspects entered the Family Dollar store in Albuquerque, when the cashier failed to open the register, one of the suspect shot the employee in the leg. The suspects fled the store empty handed and are still being sought by Police. (Source

One Virginia gang member gets life +5 years for killing a Gold Shop associate, second suspect gets 43 years. On October 6, 2010 Robert Nelson was working behind the counter of the Gold Shop in Portsmouth, Nelson opened the store that day as a favor to a friend who owned the business. Kevin Stevens Jr., 21, the shooter, and Xavier Holley entered the store and were out 12 seconds later, after shooting Nelson, severing his spinal cord and left to die. A third accomplice, the driver of the get-away car received 25 years. (Source

Houston area Tiffany’s Store robbery suspect in custody. Donyesta Antonio Lang is being charged with aggravated robbery of the Tiffany &Co. store in The Woodlands on October 10. Lang is also suspected in the violent jewelry store robbery involving pepper spray and a toy gun in Clear Lake, Texas. The robbery of the Lewis Diamonds and Timepieces was the site of daylight robbery in which an off-duty Lakeview police officer was inside the store as security and started shooting after the suspect pepper-sprayed her. The investigation led police to Dallas, where they spoke with Donyesta Antonio Lang. Lang was named prime suspect after investigators traced the stolen jewelry to North Texas. (Source

Security guard carjacked, then truck was used to crash into a Gun Store in Houston. As the Security Guard was making his rounds, he noticed a body lying on the ground, he called 911. As he was calling, a second suspect came up to the vehicle pointing an automatic weapon at him and the two suspects stole his truck. The two suspects rammed the truck into The Woodlands Tactical Law Enforcement Supply Store, stealing hand guns before running off. (Source

Armed robbers strike 11 Detroit gas stations During the robberies, the suspects reportedly walk into the gas stations armed with assault weapons and announce a hold-up. The two most recent robberies included four to five armed male suspects. (Source

Two men charged in burglary spree of 11 convenience stores in Lehigh, Northampton counties, PA Two men have been charged with a spree of burglaries at area convenience stores that netted more than $40,000 in stolen cigarettes, lottery tickets and cash, state police said. (Source

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Retailer's Alert

Sophisticated Credit Card Fraud ring operating in
Southern California presently

A retailer has reported to the Daily that there's a sophisticated credit card ring currently operating in Southern California hitting a number of retailers for thousands each day. The stolen or counterfeit cards are valid customers that are reporting the fraudulent charges once they appear on their statements to the card companies. One retailer has been hit for over $50,000 in the last month alone and they have video of the suspects.

Any retailer experiencing the same activity is invited to communicate with us so that we can help facilitate a communication channel and hopefully add value to the investigative effort. All communications will be handled confidentially and passed directly to the specific retailers Loss Prevention Director.

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ORC News - Sponsored by Universal Survellience Systems

ORC Efforts Across the Pond

By Katie Tuttle
Content Manager

Retailers Against Crime (RAC) is an established national retail crime partnership in the UK. It was launched in 1997 by the Oxford Street Association in London. According to the RAC Code of Practice, the Oxford Street Association was "a partnership of major retailers formed in the mid 1990’s to determine if individuals were traveling from store to store to commit retail crime." Members of the group saw the positives of creating a national group in Scotland, thus RAC was born. The idea was to detect and deter criminals who were having a negative impact on their business profitability.

At the time of its establishment, RAC had 47 stores involved in Aberdeen, Edinburgh, and Glasgow. Founding members included Asda, Arcadia, Bhs, Debenhams, Marks & Spencer, and Next. Today, it operates in Scotland, Northern Ireland, Ireland, London, and the North West of England and provides information to over 2,500 contacts from 235 different retail groups. RAC is now made up of Retailers Against Crime in Scotland, Retailers Against Crime Northern Ireland, Retailers Against Crime Ireland, Retailers Against Crime North West of England, and Retailers Against Crime London.

According to the recently-released Retail Fraud Study, losses in the retail sector of the UK have increased by 10% from the past year, now totaling 3.4 billion pounds. Maxine Fraser, National Operations Director for RAC estimates that more than half of all retail losses reported to the RAC are due to organized thefts done by teams. These teams sometimes travel all across the UK and it’s almost impossible to stop them. Leaders of the teams rarely do the dirty work, instead hiring bag-men and women to do the actual stealing, and firing them when they are caught by the authorities. Because of this, it’s important for RAC to keep its members up to date on known suspects in the hopes of catching the teams’ smaller members.

While North American ORCA groups tend to work equally with law enforcement, RAC doesn’t.

"We work closely, but maybe not just as hand-in-hand as you do in America," said Fraser. "However, we do share information with police throughout the UK."

Police have been with RAC since the beginning. Along with two police officers stationed at RAC’s Head Office in Stirling, Scotland, RAC works closely with the Police Service of Northern Ireland, Central Scotland, and Cumbria Police. Currently, they’re working with Greater Manchester Police to start uploading custody photos to the RAC secure website members area. This will allow retailers in the relevant areas to see if any of their shoplifting suspects are wanted by the police. Although police officers aren’t on the RAC Board of Directors, they are still considered members of the group and attend meetings and conferences. 

Since its inception, RAC has had four conferences, averaging 450 attendees. On October 17, RAC hosted a conference that was the rollout of RAC Ireland as the group expands to the 26 counties of Southern Ireland. The conference was held in Dublin and approximately 150 people attended. Along with the conferences, RAC holds area meetings three times a year in each area (apart from London). During these meetings, loss prevention/store staff and local police highlight the most prolific offenders in each area as well as travelers and national organized crime teams. The meetings include Intelligence Briefings which feature types of fraud such as credit card and counterfeit bills, methods of operation for thieves, and footage of actual robberies for members to view and learn from.

Just like with ORCAs in the U.S., RAC is working. Through the intelligence provided by the group, local criminals, as well as traveling teams throughout the UK can be detected and further crimes prevented. A strong example of this is when the RAC identified a crime team of 18 who traveled around the UK and committed crime in Aberdeen, Dundee, Edinburgh, Stockton, Middlesborough, Darlington, Bournemouth, Southampton, Newcastle, and Dublin.

According to an unnamed member quoted on the RAC website, "The most important and impacting improvement to our security is the joining of RAC. The intelligence provided has enabled us to achieve a 100% success rate of identifying shoplifters this year. This in turn has led to a number of convictions and is a major deterrent. The continuous support and training provided is invaluable. I would recommend joining to anyone and only wish we had joined a long time ago."

Leader of ORC theft ring that targeted NJ Home Depot stores pleads guilty The leader of an organized retail theft ring that targeted approximately 70 Home Depot stores, primarily in New Jersey, pleaded guilty. Julio Arriola Suarez, 49, of West New York, aka Jimmy R. Alcivar, pleaded guilty today to a second-degree shoplifting charge before Superior Court Judge Robert J. Gilson. Under the plea agreement, the state will recommend that Suarez be sentenced to four years in state prison. An investigation by the New Jersey Division of Criminal Justice and the United States Secret Service, conducted with assistance from the Home Depot Corporation, determined that Suarez led a ring that committed thefts at multiple Home Depot stores per day, stealing hundreds of dollars in Make Black Friday a Green Friday with the Mini Patriot Familymerchandise by "under-ringing" it through self-checkout areas. Three additional members of the ring pleaded guilty earlier this month and face jail time. A fifth man who was charged in April in the investigation, Nicolas Arriola Cortez, 49, formerly of Union City, remains a fugitive and is being sought on a warrant. (Source

Four arrested, charged with engaging in organized criminal activity in Commerce, TX According to loss prevention personnel at the store, multiple persons were indiscriminately grabbing clothes off the rack and items off of displays and throwing them into a shopping cart. All persons were transported to the Commerce Police Department where they were booked in for Engaging in Organized Criminal Activity / Theft Over $50 and Less than $500. Because they acted as a group, the charge is enhanced to a Misdemeanor A. (Source

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Dept Mgr Store LP & Safety Lowe's Ridgeland, MS Lowe's
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District Operations Mgr Home Depot Vernon Hills, IL Home Depot
Loss Prevention Mgr Kmart Fairfax, VA Sears Holdings Corp.
Loss Prevention Mgr Kmart Little Rock, AR Sears Holdings Corp.
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Loss Prevention Mgr T-Mobile Newton, MA T-Mobile
Flagship Mgr - LP Gap New York, NY Gap, Inc.
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Adam Ostrowsky was named Director of Loss Prevention for Sears Hometown & Outlet Stores.

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Why Leadership is Tougher Than It Used to Be One could do worse than hold up Steve Jobs as a leadership model. He was cocksure. He was unrelenting in his vision. But Jobs wasn't a paragon. He was an outlier. Today, leaders tend to wield far less power than Jobs exhibited. Since organizations have become flatter, leaders need to compromise more. Some may call it collaborate. (Not getting easier)

10 Tough Truths About Leadership The book Tough Truths: The Ten Leadership Lessons We Don't Talk About is short, direct, easy to read, and thought-provoking. Ultimately every great leader is different. Any book claiming that all leaders have even ten characteristics in common is inevitably flawed. But the points are worth considering. Here is a summer of the author's truths. (Critiques included)
Top Job Search Time Wasters And Tips To Avoid Them: Part 1 Looking for a job can be a full-time job in and of itself. Finding a job in today's market is more than just posting a resume and waiting for a call. It's a combination of old-fashioned resume sending, online brand building, and networking. There are many rules to remember when looking for a job and it's important to remember your job search can't be tackled in just a few hours. (How to crawl out)

Top Job Search Time Wasters And Tips To Avoid Them: Part 2 In part one of Top Job Search Time Wasters, we reviewed methods on how to avoid stress and the use of the internet to distract you from searching for a job. Here are a few more ways you could be wasting time during your job search and what you can do to avoid them. (Slacking off?)

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Repetition is one of the keys to success. Developing and evolving your approach, your message, your actions and processes and focusing on repetitively delivering them, you'll be able to almost transcend your message and focus on its delivery as opposed to its action. We all have core things we do every day and if you can develop repetitive responses, that ensures continuity, you can then begin to master what you do and truly make an impact on the group you're working with. 

Just a Thought,
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