ADT Adds New Integration Features and Enhanced Capabilities to its eSuite Account Management Tool

Continuing to add value to its eSuite Account Management tool, ADT has expanded its integration capabilities to include new select Bosch intrusion detection panels and DMP access control systems. In addition to managing their Bosch intrusion detection systems through eSuite, end-users will also be able to take advantage of eSuite's automated PIN management function. They will now be able to add, delete and update users in these panels, adjust authority levels and add or delete users for multiple sites with a single request - all automatically without the need to contact ADT's monitoring centers.

ADT has also integrated eSuite with DMP IP or cell communication connected panels using its virtual keypad on certain approved panels. This new integration allows for powerful efficiency and control over remote site permissions. In addition to existing real-time panel code edits, authorized users can now remotely edit, add, and remove access control credential permissions in real-time.

The company has also added new dual-factor authentication for a company's eSuite users to assist with increased security protection.

eSuite is ADT's alarm data analytics and reporting software package that allows customers to view data, including open/close schedules and reports, details of alarm tests, incidents and alarms, change open/close schedules or request a service call from any secure connection including mobile devices.

"These newest additions to eSuite's capabilities allow a broader customer base access to the features of eSuite while adding new access control functions," said Lisa Ciappetta, Senior Director of National Accounts for ADT. "eSuite is the platform we developed to deliver transparent data to our customers and give them the ability to manage their security systems from any secure connection - whether that is hundreds or thousands of locations."

Learn More About eSuite Here

Chiefs at Apple and Amazon AWS want retraction of chip hacking story
Andy Jassy, the CEO of Amazon Web Services, followed Apple's lead in calling the for the retraction of Bloomberg's story about spy chips being embedded in servers.

"They offered no proof, story kept changing, and showed no interest in our answers unless we could validate their theories," Jassy wrote in a tweet on Monday. "Reporters got played or took liberties. Bloomberg should retract."

Apple CEO Tim Cook told Buzzfeed on Friday that the scenario Bloomberg reported never happened and that the October story in Bloomberg Businessweek should be retracted.

Bloomberg alleged data center hardware used by Apple and AWS, and provided by server company Super Micro, was under surveillance by the Chinese government, even though almost all the companies named in the report denied Bloomberg's claim.

Bloomberg published a denial from AWS alongside its own report, and AWS refuted the report in a more strongly worded six-paragraph blog post entitled "Setting the Record Straight on Bloomberg Businessweek's Erroneous Article." cnbc.com

Forget customer convenience, Amazon Go is really about customer data
With each subsequent visit, Amazon will know much more about not only customers' digital shopping habits and preferences, but also brick-and-mortar behaviors, writes Jason Ankeny.

A decade of Prime membership means Amazon already knows my digital shopping habits and preferences in minute detail, and with Amazon Go, it's gaining the same access to my brick-and-mortar behaviors.

Think of all that Amazon learns each time I walk through Amazon Go's doors. It can quickly pinpoint my favorite grocery categories, brands and flavors. Based on which items I buy versus those I put back, it can determine which factors influence my shopping decisions, like price or nutritional value. Down the road, Amazon could make highly educated guesses on whether I'm a vegetarian, or suffer from food allergies. retaildive.com

Businesses spent $14B on cybersecurity in 2017, more than 20% hit by cyberattack
More than one in five Canadian companies say they were hit by a cyberattack last year, with businesses spending $14 billion on cybersecurity as they confront greater risks in the digital world, according to a new Statistics Canada survey.

The most common suspected motive was an attempt to steal money or demand a ransom payment, according to the survey. Theft of personal or financial information was less typical - less than one-quarter of the cyberattacks - though it was the most cited reason for investing in cybersecurity, StatCan said.

Only 10 per cent of businesses affected by a cyberattack reported it to law enforcement agencies last year, StatCan said. That may change after Nov. 1, when key provisions of the three-year-old federal Digital Privacy Act come into effect, requiring companies to tell Canadian consumers when their personal information is breached. canadiansecuritymag.com

US Tops Global Malware C2 Distribution
Nearly 30% of network indicators of compromise (IoCs) from phishing-borne malware in 2018 leveraged command-and-control (C2) infrastructure located in, or proxied through, the United States, which is the leader in global malware C2 distribution, Cofense reports.

The US hosts 35% of global C2 infrastructure, followed by Russia (11%), the Netherlands (5%), Germany (5%), and Canada (3%). C2 infrastructure is "enormously biased" toward compromised hosts, which signifies high frequency of host compromises in the US. darkreading.com

West Haven Conn. Pays $2K Ransom After Crypto-Locking Attack
Separately, a Water Utility Hit by Ryuk Ransomware Vows to Restore, Not Pay

"MS-ISAC, a division of the U.S. Department of Homeland Security, assisted the West Haven Police Department in the investigation and determined the attack came from outside the U.S."

Rossi says the federal authorities, working with local police IT experts, "determined the best course of action, given all available information, was to pay a one-time fee of $2,000 to unlock the servers. The data restoration of a critical system occurred shortly after the completion of that transaction." As of Monday, $2,000 was equivalent to 0.3 bitcoins or about 19 monero. govinfosecurity.com

ADT SOC Director posted in Scottsdale, AZ
ADT Cyber Security is searching for a Senior level security practionerr/manager with extensive experience in providing a multi-tenant or Enterprise equivalent customer focused 24x7x365 Managed Security Service. This opportunity encompasses the day-to-day operation of the Security Operation Center and will have primary responsibility for customer satisfaction driven by the service provided through the SOC. In addition, this position will participate in customer facing activities, for both existing customers and prospects, including web presentations, customer briefings and customer site visits. Participate in planning activities including operational support of new products/services, as well as, continual improvement of standard operating procedures and current product offerings.

As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together. taleo.net





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If You Take a Subway to Work, the Pigeon App is for You

A new app called Pigeon is available in the apple app store. It is a crowd-sourced mass transit app that's fun and easy to use. It gives real time delays and arrival information, and it can help you choose the best route to your destination. It is a must-download for business subway commuters.

Loss Prevention Leadership in a Digital Age

Becoming a subject matter expert in your field is an important first step at each position you reach in your career. After that, it all boils down to developing your leadership skills, which is critical in reaching the senior level and staying there.

Shannon Hunter, VP, Loss Prevention & Sustainability, Office Depot has been recognized and promoted over the years by focusing not only on his technical skills but on his leadership skills as well. Here, he shares the leadership traits that have helped him the most throughout his career.

Note: At the time of this filming, Shannon was Sr. Director of LP & Safety for Office Depot, prior to his promotion to VP of LP & Sustainability.

Episode Sponsored By:

Jim Geyer - STANLEY Security - Quick Take 12

Jim Geyer, Vice President of Sales for STANLEY Security, talks about some of the innovative new solutions STANLEY is bringing to the retail community to help keep stores safe - from their active shooter detection system and Stanley Guard employee safety app to the IntelAssure "cyber hygiene" tool and profit-enhancing Stanley Retail Insights.

Quick Take Sponsored By:

To Fight Fake IDs And Online Fraud, Know Thy Enemy Better
Every business must decide its comfort level with fraud and how much risk to take on, a concept discussed in depth during a new PYMNTS digital discussion, featuring Karen Webster and Kevin Trilli, chief product officer at Onfido. In the webinar, entitled "5 Ways Fraudsters Fake IDs - And How Your Face Can Stop Them," Trilli not only offered an up-to-date primer on the latest criminal techniques to steal online data and identities, but gave practical and hopeful advice on how to prevent much of that fraud, even as the people behind it keep raising their game.

A good defense against ongoing and emerging fraud comes down to cooperation, and perhaps some governmental prodding. Much like the response to payments fraud over the years, the commerce and payments industries will have to find ways to work more closely to learn best practices, as well as share ideas and case studies.

Human beings have a top role, too, even as computers and software get smarter. Trilli explained how the "hybrid approach" - by which he meant a fraud prevention process that combines machine learning with human expertise - is needed to thwart digital criminals. One can say what they will about the inherent biases and blind spots of human nature, but the right training and experience can turn human logic, and even gut instinct, into powerful anti-fraud weapons when combined with good software and algorithms. pymnts.com

2 Prominent Ecommerce Fraud Risks in 2018 Holiday Season
Account Takeovers
Account takeover fraud is a form of identity theft, wherein a criminal gains access to a registered customer's account and poses as that known and trusted shopper.

Account takeovers can be particularly damaging because the merchant could lose both the fraudulently ordered merchandise and the shopper whose account was compromised.

This particular form of fraud is both costly and on the rise. Javelin Strategy & Research reported a three-fold increase in account takeover losses. Fraud prevention software maker Sift Science noted that account takeovers cost the industry about $5.1 billion in 2017. And in terms of the growth of account takeovers, the fifth edition of the Forter MRC Fraud Attack Index reported a near 35 percent increase in account takeover attacks for the first two quarters of 2018.

To protect your company, watch for changes in customer behavior. For example, if a shopper who has used the same payment card for the last several orders suddenly starts using new payment cards and different names, check it out. If your company's ecommerce platform, order management software, or fraud prevention tools allow it, flag unusual account behavior for human review.

Coupon Abuse
In many cases, coupon abuse is a form of so-called friendly fraud, meaning that it is a customer rather than a professional criminal who is the perpetrator.

Imagine, as part of your Cyber Monday promotions, your online store issues a coupon code via email offering a free 32-inch television when someone buys a PlayStation game console.

The coupon code is limited to one per customer. Enter a grandma in Des Moines. She sees the offer and believes she deserves it not just once, but four times so that she can get the deal for each of her grandchildren. Granny creates four accounts, using her home address for one, her work address for another, and so on. In her view, she got the deal she deserved. But in reality, she committed coupon or policy fraud and robbed your business.

This might sound trivial because she did buy the PlayStations. But it's also coupon abuse. And according to the aforementioned Forter MRC Fraud Attack Index, coupon abuse rose 217 percent in the first quarter of 2018.

To protect your company, monitor coupon use carefully. In the case of our hypothetical grandmother, two or more of the PlayStation-television combinations may have been destined for the same shipping address. And in each case, she would have had to use a real name and payment card. So it may have been that a single payment card was associated with more than one customer account. practicalecommerce.com

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Featured Job Spotlights

	SOC Director Scottsdale, AZ ADT Cyber Security is searching for a Senior level security practioner/manager with extensive experience in providing a multi-tenant or Enterprise equivalent customer focused 24x7x365 Managed Security Service. This opportunity encompasses the day-to-day operation of the Security Operation Center and will have primary responsibility for customer satisfaction driven by the service provided through the SOC...
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	Regional Asset Protection & Safety Manager Emeryville, CA The Regional Asset Protection and Safety Manager will lead the Region in shrink reduction and profit maximization efforts. The position will proactively seek to bring economic value to the company, promoting profitable sales and world class customer service while ensuring a safe place to work and shop...
	Regional Loss Prevention Manager Baltimore MD This position is responsible for managing all aspects of loss prevention for a geographic area to reduce and control shortage and other financial losses in 120 to 140 company stores. The coverage areas average $550 million in sales revenue and $3.5 million in shrink losses annually...
NEW TODAY	Auditor, Profit Protection Analyst Philadelphia, PA This position will conduct a range of field audits within a base of 60 retail stores to ensure compliance to operational standards to drive Operational Excellence and preserve profitability...
	Loss Prevention Investigator Wawa, PA The Loss Prevention Investigator is responsible for utilizing proper investigative techniques and act as the primary liaison with field operations management. Conducts investigations into cash losses, deposit shortages, associate theft, overall shrinkage, and other matters...
	Loss Prevention/Asset Protection Investigator Boston, MA Responsibilities will include but are not limited to: ● Protect the assets of the store as well as the associates and visitors. ● Maintain surveillance of the store via CCTV and conduct physical inspections including perimeter checks...

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