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October 21, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings

Regional LP Mgr Ann Taylor West Coast Ann Inc.

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

Join Vangent for a complimentary 1-day Advanced Training and Certification seminar on the Employee Attitude Inventory
in Chicago
November 15, 2011
led by
Vangent psychologists.

To register or for questions, contact Mike Tancredi
or 312-242-4231


National Retail Federation
2011 ORC Survey

Effective Crowd Management Guidelines

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

November 9

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL

Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


Chris Aye
was promoted to Senior Director of Asset Protection for Polo Ralph Lauren.

Kevin Larson, CFI has joined Kroger's G.O. Loss Prevention team where he will serve in the role of Corporate Training & Investigations Manager. Kevin joins the team from Limited Brands where he held a variety of positions including most recently serving as the Director of Loss Prevention for their Bath and Body Works banner. Prior to Limited Brands, Kevin held Loss Prevention positions with Marshall Fields and Target. Kevin holds a Bachelor of Arts in Security Management from Western Illinois University and is a Certified Forensic Interviewer. Congratulations, Kevin!

Retailers had better be on their game this holiday when it comes to being competitively priced: 54% of consumers planning to use a smart phone or tablet computer to buy gifts will use the device to compare prices when in a store; 43% believe these devices will help them nab bigger discounts.  (Source

China is absolutely slamming Wal-Mart stores in their country with closing 13 stores for two weeks and arresting two employees because of food safety issues and punishing them 21 times since 2006 for exaggerated advertising and selling expired and substandard food.  Chongqing administration official, Luo Deyong, told their local media that Wal-Mart and retail giants like it were "monopolies that have kidnapped consumers."  While they resist unionizing around the world, Wal-Mart ultimately agreed to allow China's state-sanctioned labor group to form unions in China outlets.  One consultant said "it's probably a mixture of political positioning ahead of the leadership transition, with people there (in Chongqing) wanting to be seen as consumer advocates, and also an effort to balance some of the bad press Chinese companies have gotten, to show that they're not the only ones with problems."  (Source

If Esprit can't find a buyer in North America, they will close their stores world wide.  (Source

While m-commerce may be moving faster than a speeding bullet 44% of consumers in the UK won't use it because of the absence of security software for smartphones.  With 24% saying using their smartphones to pay for goods in stores "feels less secure but I'm not sure why."  Consumers are fearful because they are adjusting not just to a digital world but an increasingly mobile world," says Intersperience CEO Paul Hudson. "There is a common perception that as your Internet link becomes untethered you are automatically less secure; that will impact the pace at which U.K. consumers will adopt mobile payment schemes."  The same came be said for the U.S. consumer which means mobile payments won't go as fast as some think, but it will be here none the less. (Source

Attempts to steal consumers' identities doubled in the first half of 2011 but credit card fraud decreased 36% in the second quarter in the UK according to Experian PLC.  (Source

Target's state-of-the-art forensics lab catches more than just shoplifters

Brooklyn Park, Minn. – It's not uncommon for large retail stores to use high-tech video surveillance and forensics to catch shoplifters, but Minnesota-based Target Corp. takes the concept one step further, lending its high-end technology and professionals to law enforcement agencies free of charge, often on high-profile cases.   Target forensic analyst Jake Steinhour even testified during the recent trial of Mahdi Hassan Ali who was convicted of killing three men last year at the Seward Market in Minneapolis.   Target Vice President of Assets Protection Brad Brekke said the company's relationship with police departments is just one part of a broader policy on charitable giving.   "We take the philosophy – it's a Midwestern company – that we don't want to be just in the community, we want to be part of the community," he said.

Contained in a single room on the company's Brooklyn Park campus, the criminal lab is one of about 400 operations worldwide – including only about two dozen private organizations – to receive accreditation from the American Society of Crime Laboratory Directors. That's the same group that accredited the crime labs at the Minnesota Bureau of Criminal Apprehension and the Minneapolis Police Department.   (Source


From mobile malware to social networking attacks, threats to your security and privacy will only grow in the coming year.  Malicious hackers are on a mission to steal money and wreak havoc, and they'll do it by any means possible. The growing number of mobile devices, such as phones and tablets, and the popularity of social networks give them new avenues in which to expand their cybercrime.  The amount of malware spreading on phones and tablets continued to surge this year, rising 22 percent over 2010 in the first half of 2011, according to a McAfee study (PDF). With Android being the most attacked mobile operating system.  (Source

Tractor Supply Q3 reports same store sale up 11.5%
GNC Q3 reports domestic co.-owned same store sales up 10.3%
McDonalds Q3 reports U.S. same store sales up 4.4% and global same store sales up 5%

Saks Fifth Avenue CEO says "I don't think the U.S. needs more stores," and has plans to shut more stores with few plans on opening any new ones.  He continued by saying "Technology represents the biggest growth opportunity for all of us." (Source

564 work-related homicides occurred each year in the U.S. between 2004 to 2008 according to the Bureau of Labor Statistics.   And a survey for the Society for Human Resource Management found that more than 50% of respondents were concerned that workplace violence might occur at their organization.  Here's an article detailing how a comprehensive background-screening program can make a difference.  (Source

The first Mexican truck to enter the U.S. interior comes in today going to Dallas and carrying a monitoring device.  This long-delayed free-trade provision opens the door to other approved truckers to start driving U.S. roadways.  That's despite continuing opposition from the Teamsters union and some lawmakers who fear the program will make U.S. highways more dangerous and cost American jobs.  (Source Associated Press)



eBay Inc. Announces Strong Q3 Results With Year Over Year Growth

eBay Inc reported that revenue for Q3, increased 32% to $3.0B, compared to the same period of 2010."Our company reported another strong quarter, with eBay, PayPal and GSI each performing well," said CEO John Donahoe. "Mobile commerce continues to accelerate as consumers change the way they shop and pay. We expect eBay mobile commerce to generate almost $5B in merchandise volume this year and PayPal mobile to exceed $3.5B in payment volume. Mobile is one way online and offline shopping are blending into a single commerce environment. We are focused on enabling commerce, helping consumers shop anytime, anywhere, and being the commerce partner of choice for retailers of all sizes." Donahoe added "Every retailer I speak to around the world is looking for help in this changing commerce environment. And we aim to deliver – becoming the commerce partner of choice for retailers of all sizes."  Click here for full article

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)


RILA Members' Crime Managers converge at Target’s Investigation Center in the Spirit of Collaboration

Yesterday, members of RILA's Crimes Against Business Committee and distinguished guests spent the day talking crime – trends, leading practices to mitigate risk, successful prosecution strategies, partnerships, technology and more. Publix, Lowes, CVS, Target, The Home Depot and Walmart led formal presentations and the group participated in a facilitated open forum which afforded participants the opportunity to raise top-of-mind concerns, challenges, risks and share solutions. Topics addressed during the course of the day included Incident reporting through social networking tools, intelligence infrastructure, use of force during apprehensions, workplace violence, in-store portable POS units and proof of purchase, LERPnet 2.0, LP organizational structure, cargo theft via rail cars, use of the RICO statute in prosecuting ORC cases, internet fulfillment and LP strategies for online fraud, video solutions, serial robbery investigations, alternate source suppliers and using tactical, strategic and administrative analysis to combat ORC. The day ended with a tour of Target’s Investigations Center. The goal in holding the meeting was for committee members to leverage the group’s collective expertise to mitigate criminal risks impacting the industry-at-large, to build-on existing relationships and to form new relationships in an effort to maximize future collaboration. Mission accomplished!

For more information on RILA's Asset Protection events, visit the RILA Asset Protection webpage.

Share Your Thoughts



2nd Annual Southwest Organized Retail Crime Conference

Albuquerque, NM October 13, 2011
Recap by Ken Cox, Founding Member ARAPA
Albuquerque Retail Assets Protection Association

ORC is put on notice in the Southwest!

On Thursday October 13th, over 350 Law Enforcement and Retail Assets Protection Professionals from across the Southwest and the country converged on Albuquerque, NM to continue their fight against ORC. The Albuquerque Retail Assets Protection Association (ARAPA) and the Albuquerque Police Dept. hosted the event in downtown Albuquerque. Attendees were presented with information from a broad range of expertise from within the Retail Industry and Law Enforcement community. APD Chief Ray Schultz along with Joseph LaRocca from the National Retail Federation began the event sharing by how the partnerships of ARAPA have made significant impact on ORC not only in the southwest, but also in jurisdictions across the country. To date, more than 14 other major metropolitan areas adopting the ARAPA public-private partnership model to impact ORC. Topics covered at the conference included: ORC and Crime in a Southwest City; Using Technology and Partnerships to Fight ORC; Is ORC a National Security Issue and Its impact on Southwest Border States. Members from the U.S. Secret Service, U.S. Department of Homeland Security/Homeland Security Investigations, New Mexico State Police, Albuquerque Police Department, Retail Investigations Global Assets Protection E-Bay, Gap Inc, Verizon Business, Target Corporation Investigations, Secretary of the Dept. of Public Safety State of New Mexico, all presented up to date information in regards to the fight against ORC. But just as important was the time spent collaborating and building new partnerships. Since it was established in 2006, the ARAPA "prototype" has is been replicated by jurisdictions across the country because it provides Law Enforcement and Retail Assets Protection Professionals the ability to multiply the resources available in communities to address criminal activity which drains our economies through active serial ORC offenders. At the end of the day, the attendees left the conference with a new set of tools to add to their "Virtual ORC Tool Box" regarding how public private partnerships can help us fight crime.

Reporting ORC news increases awareness - educates the retailers - and hopefully creates jobs.
Share your ORC news and help the industry grow


Share Your Thoughts


D&D Daily Canadian Push

Jen Drake, Director of Resource Protection, West 49 Inc. On –

                                   Consumer Protection

The merchant/buying group will need to be aware of Provincial laws relevant to consumer protection. For example, the Technical Standards and Safety Authority (TSSA) conducts audits to protect the public from potential hazards relating to the use of upholstered and stuffed articles sold in Ontario. Quebec and Manitoba have similar legislation. Basically, if the article you are selling is stuffed, the product has very specific label requirements that you must meet. If you are an apparel retailer you might think this is for mattresses, down comforters, etc and has nothing to do with you. Think again – if your company sells winter jackets, gloves, backpacks or anything with an extra layer of padding or filling material this program applies to you. My company has been targeted by TSSA audits every Back-to-school season that I can remember. You’ll need to be aware of the steps to take and have a designated person within your organization responsible for coordinating your vendors/manufacturers for correction of compliance issues, within 30-days of the audit.

On a side note
Canada has been refining and strengthening their safety regulations as well over the last few years and the Retail Council of Canada plays a vital role in helping retailers with their safety efforts.  For more information contact Matthew Hall, Senior Manager, Member Programs at 416-922-0553, Ext. 319, or at 


7-Eleven Inc. is joining the Canadian Push, the largest convenience store operator in the world, is planning on taking a "Big Gulp" of the Ontario marketplace.  The company is set to announce this week at the International Council of Shopping Centres Conference that from 2012 to 2016 it will open up to 200 new corporate stores in Ontario, with a major focus on the Greater Toronto Area. The expansion is worth hundreds of millions of dollars.  The move would boost its stable of stores by almost 50% in Canada where it now has 467 locations. 7-Eleven has 43,500 stores worldwide, but has a limited profile in the lucrative Toronto market.  Now populated with mostly mom & pop c-stores, 7-Eleven will be successful in this growth spree.  (Source

With the pressure on every Canadian Retailer, the CEO of the Bay joins the Sears CEO in "working fast to revamp that retailer" as well.  "Her fast-paced refashioning of the fatigued Bay" is pressured by her having to get it done quickly because of their impending IPO next spring and "before burgeoning competition overtakes her efforts."  With Nordstrom and Target coming to town, she has very little time to raise the sales per square foot number from $165, before she arrived, to $200 and beyond, closer to top U.S. department-store levels.  Seems like the big anchors in Canada are soft and they're already running fast to improve even before the big Canadian Push really begins.  Is this merely a sign of the big boxes needing to re-tool or is it a sign that the Canadian consumer just isn't spending the money.  If the latter is true, then the Canadian Push could become the Canadian Mistake for some.  (Source

Indigo Books, Chapters, is trying "to become the world's first lifestyle store for book lovers," and is changing the very essence of what we all define as a book store and is making massive changes with expanded "lifestyle products" like home goods and apparel.  In an economy in which bookstores, from the major chains down to the small-town independent stores, are closing at an alarming rate, Indigo has found a way to meet the demands of its customers by being more than just about books.  Obviously, the publishers are not happy with the sweeping changes in what has proven to be the largest retail book outlet for consumers in Canada, but supporters of the stores and its new model are quick to point out that the bookseller is simply trying to survive in the digital era; of course, the publishers themselves are also trying to survive the ebook revolution, and losing some of their allies won't help.  (Source

Canadians placed 114 million online orders for goods or services worth $15.3 billion in 2010.  (Source 

Want to make an impact and help your fellow LP colleagues with their Canadian Push?
Send your thoughts to

Share Your Thoughts


Vector Security is looking to attract a high-level
 Network Sales Engineer to join their National
 Accounts Division.  The position can be managed
 from most parts of the US.  Click for details.


Job Opening




Director Loss Prevention Mgr Confidential Dallas, TX Downing & Downing
District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Kmart South Attleboro, MA Sears Holdings Corp
Loss Prevention Mgr Kmart San Ysidro, CA Sears Holdings Corp
Loss Prevention Mgr Sears Chicago, IL Sears Holdings Corp
Loss Prevention Mgr Walgreens Deerfield, IL Walgreens
District Loss Prevention Mgr DWS Inc San Francisco, CA DWS Inc
LP & Fraud Strategy Mgr First Niagara Buffalo, NY First Niagara
Loss Prevention Mgr Amazon Lexington, KY Amazon
Area Loss Prevention Mgr Bed Bath & Beyond Westbury, NY Monster
Loss Prevention Mgr Best Buy Dinuba, CA Best Buy


Chris Aye was promoted to Senior Director of Asset Protection for Polo Ralph Lauren.
Robert Borges was named Associate Director Asset Protection of Technology and New Store Development for Polo Ralph Lauren.
Kevin Larson, CFI
was named Corporate Training & Investigations Manager for Kroger.

Post Your New Job or Promotion! Click Here


Three Leadership Skills That Count How do you lead successfully in an uncertain, disruptive, even chaotic world? Learn How

How to Really Listen
 listening isn't easy. The more we listen to others, the more likely we will react — or overreact — to what they say. Listening is much harder than speaking.  Take it from a person who talks for a living.  Listen here


Why do people work?  The single most important question in the field of management. How you answer it can tell volumes about your management style. For most of us, even a modest amount of self-examination will reveal that "because we have to" or "for the money" are, at best, only partial answers to the very complex question of why we work.  Learn how to motivate others and become a successful leader long term. 
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